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					Department Survey Summary
  Distributed to and received from 27 departments

 1 Number of departments with websites: 4
    Farm Advisor, Fire, Library and TGH. CDD posts forms on EDC site.


 2 Ranking of importance of website function in contributing to interactions with public




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                                                                                                                                Impo
                                                                                                               ewh
  Website Function and Relative Importance to Meeting Needs of




                                                                                                Impo
                                                                               Very




                                                                                                            Som


                                                                                                                            Not
  Departments' Clients
    Informing (e.g. address, list of services, contact persons)               74%               22%          4%              0%
    Supplying resources - maps, databases, demographics, statistics…..        52%               26%          7%             15%
    Filling out forms for services, permits, employment, etc.                 48%               15%         19%             19%
    Posting reports or notices - minutes, agendas, gp updates, calendars..    44%               30%         15%             11%
    Communicating with staff members (direct public contact via e-mail)       37%               33%         19%             11%
    Submitting requests for services                                          26%               15%         19%             41%
    Confirming and/or scheduling appointments                                 22%               11%         48%             19%
    Collecting payments (fees, fines, taxes, etc)                             19%               11%         22%             48%
    Monitoring progress of an interaction                                     11%               26%         30%             33%




 3 Provision of services to other departments. 19 of 27 departments provide services to other departments:

                    Service provided to other departments                    # providing service
    Informing                                                                          18
    Supplying resources (maps, demographics, statistics, etc.)                         15
    Confirming appointments                                                            12
    Monitoring progress of an interaction with another department                      11
    Training                                                                            9
    Applying for services, permits, employment, etc.                                    8


 4 Thirteen departments listed county websites that could serve as a model for Tuolumne County
                  Alameda                                                  Pasadena
                  Calaveras                                                Placer
                  Fresno                                                   Sacramento
                  Glendora                                                 San Diego
                  Iowa City                                                San Joaquin
                  Los Angeles                                              Santa Barbara
                  Nevada                                                   Sierra
                  Orange                                                   Sonoma



 Department Survey Summary                                                                                                                   A1
Department Survey Summary


 5 Staff to develop and maintain website?
     Yes - 16 No -11

 6 Willing to commit staff and resources to maintain site?
    Yes - 23 No - 4

 7 Dedicated PR staff
    Yes - 11 No - 16




 Department Survey Summary                                   A2
Results by Department
Rankings
                                                                                                                                Posting
                                                                                                                                reports,
Importance Ranking of                                            Confirm        Filling Out                    Monitoring       notices,       Submitting
Website Services to                             Direct Public    Schedule     Forms for svcs,                  progress of      minutes,      Requests for
Clients                        Collecting Fees    Contact          Appts             etc        Information    interaction   agendas, etc.       Svcs
           Department           1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4                                                       1 2 3 4
Agricultural Commissioner                  X           X              X                X      X                      X      X                      X
Airports                                   X X                           X X                  X              X              X                X
Animal Control                             X               X          X                X      X                          X X                            X
Assessor - Recorder                X           X                      X       X               X                  X                   X             X
Auditor - Controller                    X      X              X               X               X              X              X                X
Board Of Supervisors                       X X                X               X               X                      X      X                      X
Behaviorial Health                         X               X             X                 X X                           X X                            X
Child Support Services         X                   X              X              X            X                  X              X               X
Community Development Dept         X               X                  X       X               X                  X          X                X
County Counsel                             X X                X                            X      X                      X               X              X
District Attorney                          X           X              X                X      X                  X                   X                  X
Elections                               X              X              X          X            X                      X      X                      X
Facilities Management                   X              X          X              X                X                      X      X               X
Farm Advisor                            X      X              X                  X            X                      X      X                X
Fire                           X               X                      X       X               X                      X      X                X
Human Resources                            X X                        X       X                   X                  X          X                       X
Human Services*                         X      X                         X X                  X                          X      X                       X
Information Systems & Services             X           X              X                    X      X                      X               X      X
Kingsview                                  X               X             X                 X X                           X           X                  X
Library                                    X X                X               X               X                  X          X                X
Probation                                  X       X          X               X                       X          X          X                           X
Public Works                   X                   X              X           X               X              X                  X            X
Recreation                         X               X                  X       X               X                      X          X               X
Revenue Recovery               X                   X                  X                X          X                      X               X              X
Sheriff - Coroner                          X       X                     X                 X X                           X           X             X
Treasurer - Tax Collector               X          X                  X                X          X                  X          X                       X
Tuolumne General Hospital      X                   X                  X       X               X                  X              X                       X
TOTAL                            5 3 6 13 10 9 5 3 6 3 13 5 13 4 5 5 20 6 1 0 3 7 8 9 12 8 4 3                                                 7 4 5 11
                               *Includes CPS, Environmental Health and Public Health
                               NOTE:         1 Very Important       2 Important          3 Somewhat Important      4 Not Important




   Individual Department Results - Relative Ranking of Services                                                                                    A3
Results by Department
Rankings


Importance Ranking of
Website Services to              Supplying
Clients                          Resources                  Other               Other Respones
           Department           1 2 3 4              1      2 3             4
Agricultural Commissioner      X
Airports                       X                    X                           Answer common information questions on the telephone
Animal Control                 X                    X                           posting photos of animals
Assessor - Recorder               X                 X                           Need for secure site for interactive transaction; filing forms on-line
Auditor - Controller           X                    X                           Mostly annual updates (e.g. mileage & payroll rates, deferred comp levels, etc.)
Board Of Supervisors           X
Behaviorial Health                        X
Child Support Services            X
Community Development Dept X                                                    Link to outher resources, including counties
County Counsel                            X
District Attorney                         X         X               X           Attracting potential employees (3); Informing public of what we do and don't do
Elections                         X
Facilities Management                X                      X                   Posting notices (to contractors for projects
Farm Advisor                      X                 X                           Program enrollment forms
Fire                           X
Human Resources                   X
Human Services*                X
Information Systems & Services X
Kingsview                                 X
Library                        X
Probation                      X
Public Works                   X
Recreation                     X
Revenue Recovery                     X
Sheriff - Coroner                 X
Treasurer - Tax Collector         X
Tuolumne General Hospital      X                                                Have suggested vendor for collecting payments
TOTAL                          14 7 2 4                 6       1       1   0




   Individual Department Results - Relative Ranking of Services                                                                                                    A4
Results by Department
General Questions
                                                                                                                                                                                                                          Familiar with other county website that could
                                                       Have Website?                    Provide Svcs to other Depts?
                                                                                                                                                                                                                                         serve as model?




                                                                                                                                                      Monitoring progress -interaction
                                                                                               Apply for svcs, permits, etc
                                                                                                                                                                                                                           Familiar




                                                                                                                                                                                         Supplying Resources
                                                                                                                                                                                                                          with other
                                                                                                                                                                                                                            county
                                                                                  Provide                                                                                                                                  website
Survey Results (relative




                                                                                                                              Confirm apts
                                                                                  Svcs to                                                                                                                                 that could
ranking of services found on             Have                                      other                                                                                                                                   serve as




                                                                                                                                                                                                               Training
                                                                                                                                             Inform
different table)                        Website               Address             Depts?                                                                                                                                   model?                     County
              Department               Yes   No                                   Yes     No                                                                                                                              Yes   No
Agricultural Commissioner                    X                                            X                                                                                                                                X           Calaveras
Airports                                     X                                            X                                                                                                                                      X
Animal Control                               X                                            X                                                                                                                                      X
Assessor - Recorder                          X                                    X                                                          X            X                                X                    X          X
Auditor - Controller                          X                                   X               X                            X             X            X                                X                    X          X           Sonoma, Calaveras
Board Of Supervisors                          X                                   X                                            X             X            X                                X                               X           Nevada, Santa Barbara
Behavioral Health                             X                                           X                                                                                                                                      X
                                                                                                                                                                                                                                       Alameda, LA, Orange, Placer, Santa
Child Support Services                        X                                   X               X                            X             X            X                                X                    X          X
                                                                                                                                                                                                                                       Barbara
CDD                                           X   post forms on EDC site          X               X                                          X            X                                X                               X           Calaveras
County Counsel                                X                                   X                                            X             X                                                                                   X
District Attorney                             X                                   X                                            X             X            X                                                                X           Sacramento
Elections                                     X                                   X               X                                          X                                             X                    X                X
Facilities Management                         X                                   X                                            X             X            X                                X                    X                X
Farm Advisor                             X        cetuolumne.ucdavis,edu          X                                                          X                                             X                                     X

Fire                                     X        http://www.mlode.com/wcoftcfd           X                                                                                                                                      X
Human Resources                               X                                   X                                            X             X            X                                X                    X          X           Santa Barbara, Marin
Human Services                                X                                           X                                                                                                                                X           Cynthia Paes looking up
ISS                                           X                                   X               X                            X             X            X                                X                    X                X
Kingsview Beh Health                          X   Kingsview has site                      X                                                                                                                                      X




   Individual Department Results - General Questions                                                                                                                                                                                                                 A5
Results by Department
General Questions
                                                                                                                                                                                                                         Familiar with other county website that could
                                                      Have Website?                    Provide Svcs to other Depts?
                                                                                                                                                                                                                                        serve as model?




                                                                                                                                                     Monitoring progress -interaction
                                                                                              Apply for svcs, permits, etc
                                                                                                                                                                                                                          Familiar




                                                                                                                                                                                        Supplying Resources
                                                                                                                                                                                                                         with other
                                                                                                                                                                                                                           county
                                                                                  Provide                                                                                                                                 website
Survey Results (relative




                                                                                                                             Confirm apts
                                                                                  Svcs to                                                                                                                                that could
ranking of services found on            Have                                       other                                                                                                                                  serve as




                                                                                                                                                                                                              Training
                                                                                                                                            Inform
different table)                       Website               Address              Depts?                                                                                                                                  model?                      County
               Department             Yes   No                                   Yes     No                                                                                                                              Yes   No

                                                                                                                                                                                                                                      http://www.ci.glendora.ca.us.library/
                                                 http://www.libraryfriends1.ho                                                                                                                                                        http://www.iowa-city.lib.ia.us/
Library                                 X        mestead.com/files/start_the      X              X                            X             X                                             X                               X           http://www.ci.pasadena.ca/library/
                                                 _Internet.htm                                                                                                                                                                        http://www.ylpl.lib.ca.us/
                                                                                                                                                                                                                                      http://www.multcolib.org/

Probation                                    X                                    X                                           X             X            X                                X                    X          X           Fresno, San Diego
Public Works                                 X                                    X              X                            X             X            X                                X                    X          X           Calaveras, San Joaquin
Recreation                                   X                                    X              X                                                                                        X                                     X
Revenue Recovery                             X                                           X                                                                                                                                      X
Sheriff - Coroner                            X                                    X                                                         X                                             X                               X           Lots, but none specific
Treasurer - Tax Collector                    X                                    X                                                         X                                                                                   X     Sierra & Sonoma
Tuolumne General Hospital               X        www.tghospital.com               X                                           X             X                                                                                   X
TOTAL                                   4   23                                   19      8         8                         12             18       11                                 15                     9          13   14

             Question 3 Other (HR)    Receiving Reports e.g. injury, property damage
             Question 5 (BOS)         Develop - yes, maintain -no




  Individual Department Results - General Questions                                                                                                                                                                                                                  A6
Results by Department
General Questions
                                                                                            Willing to commit
                                           Staff to develop and maintain website?                                                      Dedicated PR staff?
                                                                                               resources?




Survey Results (relative
                                                                                             Willing to commit
ranking of services found on           Staff to develop and                                 staff and resources
different table)                        maintain website?                  Name              to maintain site?    Dedicated PR staff                    Name
              Department                  Yes          No                                     Yes        No         Yes       No
Agricultural Commissioner                              X                                       X                              X
Airports                                   X                  Tim Deike                        X                              X
Animal Control                             X                  Steve Vasconcellos               X                              X
Assessor - Recorder                        X                  Jim Sells                        X
Auditor - Controller                       X                  Jim DeClerq, Debi Russell        X                     X                 Debi Russell
Board Of Supervisors                                   X                                                  X                    X
Behavioral Health                                      X                                       X                               X
                                                                                                                                       Linda DuTemple, Adele Hendrickson,
Child Support Services                                 X                                       X                     X
                                                                                                                                       Shari Gallagher
CDD                                        X                  Larry Beil, Bret Hamilton        X                     X                 Several
County Counsel                                         X                                       X                               X
District Attorney                          X                  Jim Newkirk                      X                               X
Elections                                              X                                       X                               X
Facilities Management                      X                  Ken Watts                        X                     X                 Shelley Henley
                                                              Jennifer Alvarez (will need
Farm Advisor                               X                                                   X                               X
                                                              training)
Fire                                       X                  Sandy Nies                       X                     X                 Kary Hubbard
Human Resources                            X                  Jennifer Klaas                   X                               X
Human Services                                         X                                       X                               X
ISS                                        X                  All of them                      X                     X                 Joe Davis
Kingsview Beh Health                       X                  Nikki Karpinski                  X                               X




   Individual Department Results - General Questions                                                                                                                  A7
Results by Department
General Questions
                                                                                   Willing to commit
                                          Staff to develop and maintain website?                                              Dedicated PR staff?
                                                                                      resources?




Survey Results (relative
                                                                                    Willing to commit
ranking of services found on          Staff to develop and                         staff and resources
different table)                       maintain website?                Name        to maintain site?    Dedicated PR staff                     Name
              Department                 Yes          No                             Yes        No         Yes       No
Agricultural Commissioner



Library                                   X                  Keith Behymer            X                               X




                                                                                                                              Shirlee Juhl, Leanna Salazar, Tom
Probation                                 X                  Bernie Hoyle             X                     X
                                                                                                                              Greene
Public Works                              X                  Randy Murphy             X                               X
Recreation                                            X                                          X          X                 Sherry Anderson, Wanda Heath-Grunder
Revenue Recovery                                      X                                          X                    X
Sheriff - Coroner                                     X                                          X          X                 John Steely
Treasurer - Tax Collector                             X                               X                               X
Tuolumne General Hospital                 X                  Barry Woerman            X                     X                 Kasey Fulkerson
TOTAL                                    16           11                              23         4         11        16

             Question 3 Other (HR)
             Question 5 (BOS)




  Individual Department Results - General Questions                                                                                                               A8
  SUMMARY - Community Surveys - Dept (108) + Internet (290)




                                                                                                              Somewhat Important
                                                                                 Very Important




                                                                                                                                   Not Important
                                                                                                  Important
        Community Ranking of Importance of County Website
                Information, Services, Resources




                                                                                 %                %           %                    %

    Contact information for each department (phone, etc)                         65%              26%         6%                   3%

    Having direct contact with departments via e-mail                            52%              32%         11%                  5%

    Accessing maps                                                               51%              35%         10%                  4%

    Accessing County records and other documents                                 49%              37%         10%                  4%

    Filling out forms for services, permits, and licenses such as employment,
                                                                                 48%              35%         14%                  4%
    recreation, social services or others

    Downloading documents                                                        48%              36%         11%                  6%

    Health services information (mental, public, clinic and hospital services)   44%              36%         14%                  6%

    Calendars, agendas, minutes of gov't meetings, including committee &
                                                                                 43%              33%         18%                  7%
    commission schedules

    Job openings                                                                 39%              33%         17%                  10%

    Requesting services (library, vehicle abatement, etc.)                       28%              45%         17%                  10%

    Accessing updated demographics (county profile information on census,
                                                                                 26%              37%         26%                  11%
    geography, socio-economic status)

    Paying bills (taxes, fees, assessments….)                                    25%              34%         24%                  16%

    Accessing health statistics – including vital statistics                     23%              35%         28%                  14%

    Other:

    Reviewing Criminal Justice records (asked only on Internet)                  21%              32%         24%                  23%


  NOTE: some respondents did not answer all questions




Summary - Inportnace Ranking By Community (Random + Internet )                                                                                 A9
INTERNET SURVEY RESULTS
290 Completed Surveys




                                                                                                          Somewhat Important
     RANKING OF WEBSITE FUNCTIONS BY INTERNET USER
             (mymotherlode.com survey results)




                                                                             Very Important




                                                                                                                               Not Important
                                                                                              Important
                                INFORMATION

Calendars, agendas, minutes of government meetings                           46%              31%         16%                  6%
Contact information for each department (phone, etc)                         66%              25%         6%                   2%
Health services information (mental, public, clinic and hospital services)   44%              36%         15%                  5%
Job openings                                                                 36%              33%         19%                  11%


                                   SERVICES
Filling out forms for services, permits, and licenses                        47%              34%         15%                  4%
Having direct contact with departments via e-mail                            52%              32%         11%                  5%
Paying bills (taxes, fees, assessments….)                                    21%              32%         26%                  20%


                                 RESOURCES
Accessing County records and other documents                                 51%              37%         8%                   4%
Accessing health statistics – including vital statistics                     22%              34%         28%                  16%
Accessing updated demographics                                               28%              37%         24%                  11%
Accessing maps                                                               51%              34%         10%                  4%
Downloading documents                                                        48%              36%         10%                  7%
Reviewing criminal justice records                                           21%              32%         24%                  23%
Requesting services (library, vehicle abatement, etc.)                       28%              44%         18%                  10%




Internet Survey Results                                                                                                                        A10
Comments from Internet Surveys
             91 comments (with taking out "I have no comment")



  # of
Comments                                         Comments Regarding
     17      Thanks for asking - valuable
     14      Department Information & Official Contact/Response Requests
     10      Codes & Ordinances; GP, Budget, Public Documents
      8      "It's about time"
      6      Community Organization Information Inclusion on Website Requests
      6      Public Comment - Make Available from Website
      5      Advisories - Roads - Include
      5      Query/Response Request
      4      Calendars
      4      "Keep it simple"
      3      Firewall - Safety Concerns
      3      Permits/Forms, etc & pay fees - importance reiterated from survey
      2      Archives retrieval
      2      Collaborate with others in putting website together
      2      Pilot/Feedback important for development of website
      2      Planning/Dev Issues/Permits/Projects requests
      2      Tourist Information inclusion
      2      Voter Information requests
      2      Update/maintain site - importance
      1      Employment - applications
      1      Jury Duty - information
      1      Transportation - public transportation availability

     6       Other (Caltrans, Security Homeland Plan, DMV, registered sex offenders, missing children)




Comments from Internet Survey                                                                            A11
COMMUNITY INPUT                        Random survey of clients by department

                                                              INFORMATION                                SERVICES
                                                                                            Filling out
                                                                                            forms for
Importance Ranking of               Calendars,     Contact        Health                     services,  Direct contact
Website Services to                  Agendas,  Information for   Services                    permits,        with
Clients                               Minutes    each dept.    Information Job Openings    licenses…    departments    Paying bills
           Department              1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4                        1 2 3 4 1 2 3 4 1 2 3 4
Agricultural Commissioner           1 1 1 0 2 1 0 0 0 1 1 1 0 2 1 0                        0 1 2 0 1 1 1 0 0 1 0 0
Air Pollution                       3 0 0 0 3 0 0 0 1 1 0 0 0 2 0 0                        1 2 0 0 1 1 1 0 0 2 1 0
Animal Control                      4 5 1 0 5 5 0 0 6 3 1 0 3 6 1 0                        5 2 2 0 4 4 1 1 5 2 3 0
Assessor - Recorder                 1 1 2 2 3 3 0 0 1 4 1 0 4 2 0 0                        2 2 2 0 2 2 2 0 6 0 0 0
Auditor - Controller                0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0                        0 0 0 0 0 0 0 0 0 0 0 0
Board Of Supervisors                1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0                        0 0 0 0 1 0 0 0 0 0 0 0
Behaviorial Health                  0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0                        0 0 0 0 0 0 0 0 0 0 0 0
Child Support Services              0 2 1 0 2 1 0 0 3 0 0 0 0 2 1 0                        1 2 0 0 2 1 0 0 1 1 0 1
Community Development Dept          4 4 2 0 9 0 0 1 3 6 1 0 6 2 0 3                        5 5 0 0 6 4 0 0 3 5 1 1
County Counsel                      0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0                        0 0 0 0 0 0 0 0 0 0 0 0
District Attorney                   0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0                        0 0 0 0 0 0 0 0 0 0 0 0
Elections                           5 4 1 0 7 2 0 0 5 4 1 0 7 2 1 0                        7 3 0 0 6 2 2 0 6 1 3 0
Environmental Health                1 1 0 1 3 0 0 0 0 3 0 0 2 1 0 0                        2 1 0 0 3 0 0 0 1 1 1 0
Facilities Management               0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0                        0 0 0 0 0 0 0 0 0 0 0 0
Farm Advisor                        0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0                        0 0 0 0 0 0 0 0 0 0 0 0
Fire                                0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0                        0 0 0 0 0 0 0 0 0 0 0 0
Human Resources                     2 1 0 0 1 2 0 0 2 0 0 1 3 0 0 0                        2 1 0 0 2 1 0 0 1 1 1 0
Human Services*                     2 4 4 0 6 4 0 0 8 2 0 0 8 1 1 0                        6 3 1 0 6 3 1 0 2 6 1 1
Information Systems & Services      0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0                        0 0 0 0 0 0 0 0 0 0 0 0
Kingsview                           0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0                        0 0 0 0 0 0 0 0 0 0 0 0
Library                             2 5 2 1 3 5 2 0 4 2 3 0 4 3 3 0                        5 2 1 1 4 4 1 0 4 3 2 1
Probation                           4 2 3 1 7 2 1 0 5 5 0 0 5 4 1 0                        6 4 0 0 6 4 0 0 4 3 3 0
Public Works                        3 3 2 2 4 1 3 2 1 2 2 4 3 2 1 2                        3 3 3 1 2 3 2 3 1 4 2 2
Recreation                          0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0                        0 0 0 0 0 0 0 0 0 0 0 0
Revenue Recovery                    2 1 1 0 3 1 0 0 3 1 0 0 2 2 0 0                        1 3 0 0 2 1 1 0 1 2 1 0
Sheriff - Coroner                   2 4 2 1 5 3 1 0 4 2 3 0 4 4 0 1                        5 2 1 0 5 3 1 0 2 6 0 1
Treasurer - Tax Collector           1 1 1 0 2 1 0 0 0 1 0 2 0 0 1 2                        2 1 0 0 1 2 0 0 1 2 0 0
Tuolumne General Hospital           0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0                        0 0 0 0 0 0 0 0 0 0 0 0
TOTAL                              38 39 23 8 65 31 7 3 46 37 13 8 51 35 11 8             53 37 12 2 54 36 13 4 38 40 19 7
                                                                                 KEY
                                 *Includes CPS, Environmental Public Health       1 Very Important       3 Somewhat Important
                                 Note: some survey forms were incomplete          2 Important            4 Not Important




Random Surveys Handed to Clients - Results                                                                                            A12
COMMUNITY INPUT
                                                              RESOURCES

                                 Accessing
Importance Ranking of         county records                  Accessing
Website Services to               & other    Accessing         updated   Accessing  Downloading Requesting
Clients                         documents health statistics demographics   maps      documents   services
           Department          1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4
Agricultural Commissioner       0 1 2 0 0 1 1 1 1 2 0 0 1 2 0 0 0 2 1 0 0 2 0 1
Air Pollution                   0 2 1 0 1 2 0 0 0 2 1 0 1 1 0 0 0 2 1 0 0 1 2 0
Animal Control                  3 5 1 1 2 7 0 1 5 2 2 0 3 6 0 0 3 6 0 0 4 5 1 0
Assessor - Recorder             4 2 0 0 3 2 1 0 0 2 2 2 5 1 0 0 2 2 2 0 2 2 0 2
Auditor - Controller            0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Board Of Supervisors            1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0
Behaviorial Health              0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Child Support Services          3 0 0 0 2 1 0 0 1 1 1 0 1 2 0 0 2 1 0 0 1 1 0 1
Community Development Dept      6 2 2 0 1 6 2 1 2 6 2 0 6 4 0 0 5 5 0 0 3 4 2 0
County Counsel                  0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
District Attorney               0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Elections                       3 7 0 0 4 2 4 0 2 4 4 0 4 4 2 0 6 2 2 0 4 5 1 0
Environmental Health            2 1 0 0 1 0 0 2 0 1 2 0 2 1 0 0 2 1 0 0 1 1 0 1
Facilities Management           0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Farm Advisor                    0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Fire                            0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Human Resources                 2 1 0 0 1 1 1 0 2 0 1 0 3 0 0 0 2 1 0 0 2 1 0 0
Human Services*                 3 2 4 1 1 3 5 1 1 3 4 2 1 6 3 0 6 3 1 0 4 5 1 0
Information Systems & Services 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Kingsview                       0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Library                         3 4 3 0 2 3 3 1 2 4 2 2 3 2 2 2 6 1 2 1 2 7 1 0
Probation                       7 3 0 0 3 5 2 0 3 5 2 0 6 4 0 0 7 3 0 0 3 6 1 0
Public Works                    1 4 2           1 2 4 1 1 3 3 3                 3 2 1 3 3 1 2 3 1 2
Recreation                      0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Revenue Recovery                1 2 0 1 2 1 1 0 1 3 0 0 4 0 0 0 4 0 0 0 1 2 1 0
Sheriff - Coroner               4 3 1 1 2 2 3 0 1 1 4 1 5 2 2 0 2 5 2 0 1 4 3 1
Treasurer - Tax Collector       2 1 0 0 0 0 3 0 0 0 2 1 1 2 0 0 1 2 0 0 0 1 2 0
Tuolumne General Hospital       0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
TOTAL                          45 40 16 4 25 37 28 11 22 37 32 11 49 37 12 4 50 39 14 2 30 50 16 8
                                                            KEY
                                                       1 Very Important    3 Somewhat Important
                                                       2 Important         4 Not Important




Random Surveys Handed to Clients - Results                                                                   A13
COMMENTS FROM RANDOM SURVEY DISTRIBUTED BY DEPARTMENTS


     # of
                  Department                        Comments
  Responses
                                                    What kind of services available at dept - very confused with Farm
        3         Agricultural Commissioner         Advisor, etc; Links to PDPR & CDFA; Information requests; wildlife
                                                    services
                                                    Burn day status, Prescribe burn info, links to ARB; AC applications;
        3         Air Pollution
                                                    information requests
                                                    Assistance with stray pups; outbreaks of sickness in wild animals;
       10         Animal Control                    info regarding potential wild animal damage to livestock; chat lines
                                                    to share info
        6         Assessor - Recorder
        0         Auditor - Controller
        1         Board Of Supervisors
        0         Behaviorial Health
        3         Child Support Services
       10         Community Development Dept
        0         County Counsel
        0         District Attorney
                                                    if offering e-mail, assure timely response; lists of non-profits in the
       10         Elections
                                                    county
         3        Environmental Health
         0        Facilities Management
         0        Farm Advisor
         0        Fire
         3        Human Resources
        10        Human Services*
         0        Information Systems & Services
         0        Kingsview
        10        Library                        list of events & youth activities; law
        10        Probation
        10        Public Works                   e-mail for each dept; mpas and records research available
         0        Recreation
         4        Revenue Recovery
         9        Sheriff - Coroner
         3        Treasurer - Tax Collector
         0        Tuolumne General Hospital
       108        Total




Comments fro Random Surveys Distributed by Departments to Clients                                                  A14
Focus Groups - Compilation of Results

How to make the site easy to use
          Make the site "citizen" oriented
           Avoid jargon (human resources, public works, human services - use jobs, roads, welfare….)
           Assure consistency - standard theme (template) for each page
           Address accessiblity
             Guarantee that it is Bobby approved
             Applicable to at least 2 year old web navigators
           Commit to keeping site continuosly updated
           Include controversial issues - to inform and solicit input

          Assure a quick site
           Limit size and amount of graphics
           Limit Java and other languages that may make site flashy - but slow

          Simplify usage
            Emphasize "subject" versus "department" model
              Define major areas of interest and list them - use other counties as models
              Review focus group input as to categories important to them
            Use flowcharts - simple chronlogical charts to outline complex processes
            Make it user-friendly by including
              site map, key word search, FAQ, search within sites, contacts
            Include feedback link - clarifying to whom the feedback is going
            Keep links simple
              Limit depth to 3 to 5 clicks before the user is very close to getting what they want

          Simplify structure
            Allow navigation by subject or by department
            Consider allowing questions to a screener - "I don't know where to go. Here's my problem."

          Build site with continued outside evaluation
           Test site throughout process - both beta and in focus groups
           Work with other Tuolumne County established webmasters
           Work with target audiences in developing hierachy for complex processes
           Monitor hits - type, area, frequency - evaluate and adjust site as needed

          Logistics and Policies
           General
             Build hierachy first and test it with outside audience
             Address maintenance before site is developed (full-time webmaster? Training?)
             Consider security issues - firewall - both ways
           Policies
             Address authorization for change site
             Assess administrative layers of access
             Determine advertising policy
             Develop link policy
             Develop privacy policy and post it

          BOTTOM LINE - KISS (Keep It Simple, Supervisors)




Focus Group Summary                                                                                      A15
What to include - Suggestions for general categories and listings
          General Description & Information on Tuolumne County
             Demographics
             History
             How to pronounce Tuolumne (2-wall-ah-me)
             Maps
             Visitors information (link to Visitors Bureau)
             What makes the county unique

          General Contact Information for Co Govt
           Emergency Services Information
           Organizational structure with names, phone numbers, links for direct contact

          Forms, Permits, Licenses, Applications
           Include every form - from dog license to septic systems permits
           Ability to submit on-line, pay fee & scan in applicable documents
           Downloadable
           Printable - to mail in or deliver later

          Property Development Information
           Concise and full information (flowcharts, etc) for all levels of development
           Consider including flowcharts of the processess, and include, in chronological order, at least:
             Applications for permits online
             Chain of Title - grantee/grantor
             Current fee schedules - including discount for submission of multiple applications
             Deed information
             General Plan Designation cross referenced to AP#s
             Maps/Mapping/Zoning
             Master GIS link
             Parcel designation by land use, size, zoning, ownership
             Tax rating
           Ability to get status on current applications
           Top Ten Planning issues

          (Brown Act) Boards, Commissions, Councils
            Master Calendar - schedules and agendas of public meetings
            Ability to submit pubic comment via website
            Contact information for officials with ability to correspond via e-mail
            Minutes (one group disagreed)
            Public service volunteer opportunities and applications
            Screaming video of public meetings

          Elections
            Absentee voting
            Ballot information - everything that is on the ballot to also be on the website
            Candidate profiles
            Voting information - where, when

          Paying Bills
           Ability to pay taxes, fees, assessments…



Focus Group Summary                                                                                          A16
What to include (continued)
          Employment
           Employment information
           Applications on-line

          Advisories/Notifications
           Burn days
           Emergency information, e.g. fire
           Recreation opportunities
           Road closures
           Schedule of special events
           Weather advisories

          Documents, County Codes and Public Records
           CEQA
           County ordinances/codes
             Pending changes to ordinances and codes
           General Plan Document
           Vital Statistics

          Animals
           Adopt a pet
           Control
           Shelter

          Special Services
           Children and Youth
           Crisis - Social/Financial/Crisis Contact and or Help
           Health care
           Senior
           Social Services
           Veterans
           Welfare

          Environmental Health Records
           Restaurant inspection records

          Web Cam of Tuolumne County




Focus Group Summary                                               A17
LINKS
          Policy
           Only Government and Nonprofit links?
           Link only to good sites (what is criteria for this?)
           Assure that linked sites are inclusive (not only listing their members as do some Chambers)

          Types of links
             Business (chambers, EDC - some of these would link to media)
             Environmental
             Government (local, st, fed)
             Infonet (with explanation)
             Religion
             Schools
             Seniors (esp. health and other care options)
             Service
             Tourism/recreation

          Additional helpful links
           Yellow pages
           Refdesk.com
           Adobe Acrobat




Focus Group Summary                                                                                      A18
Focus Group Attendance



Focus Group Attendance

 Group Representing                                         Name
BUILDERS & GENERAL PUBLIC
       Building Information Network                         Ty Wivell
         TUD, Independent surveyor                          George Hill
         Small Business Owner                               Susan Stromen


GOVERNMENT AGENCIES
      National Park                                         Jeffrey Trust
      USFS                                                  John Maschi
      SSA                                                   Gary Sipperly
      Tuolumne Parks & Recreation District                  Michelle Brick
      City of Sonora                                        Rachelle Kellogg
      School Board                                          Dan White
      Tuolumne Me-Wuk Tribal Council                        Stan Anderson


BUSINESS & SENIORS
       Chambers of Commerce
         Twain Harte                                        Doug Halvorson
         Sonora                                             George Segarini
         Groveland
       EDC                                                  Elizabeth Jones (EJ)
       Internet                                             Dennis Dahlin
       Commission on Aging                                  Norman Allen


RANDOM
          16 Calls - two phone interviews, two attendees
          One focus questionnaire sent via internet - no response


KEY INTERVIEWS
        Cal Trans                                           Robert Spradling
        Community Service District
         Twain Harte                                        Don Kasso
        Engineers and Land Surveyors                        Bob Ozbirn


Notes
          Others were invited to focus groups, but were unable to attend.
          They included representatives from:
           Contractors
           Title Companies
           Real Estate




Focus Group Attendance                                                             A19

				
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