Customer Score Card - Template

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					                                      Customer Score Card




Customer Score Card - Template
Release Number - #


This document contains the customer score card template that will be used to take customer feedback
after every release. The ratings given by the customer would be used to measure the team goals of
customer satisfaction.


Team TheJazzRockers
6/5/2009
                                                      Customer Score Card - Template




Contents

  Release 1 ................................................................................................................................................ 3
  What was done particularly well in this release?................................................................................... 3
  What needs to be improved? ................................................................................................................. 3
  Other Comments? .................................................................................................................................. 4




                                                                                                                                             Page 2 of 4
                    Nan Li, Abhishek Minde, Yuki Saito, Jeff Salk, Bhanu Sistla
                                    Customer Score Card - Template




       Customer Score Card – Release #

Ratings for Release 1

Please Rate your SATISFACTION with the TheJazzRockers team on the following.
Kindly highlight your rating.

                       Very Poor     Poor      Acceptable     Good       Very   Outstanding
Deliverable Quality
                                                                         Good
                       1             2         3              4          5      6
Release Number
                       1             2         3              4          5      6
Meeting documents &
minutes
                       Very Poor     Poor      Acceptable     Good       Very   Outstanding
Customer Service
                                                                         Good
                       1             2         3              4          5      6
Responsiveness
                       1             2         3              4          5      6
Competence
                       1             2         3              4          5      6
Handling of problems
                       1             2         3              4          5      6
Deliverable
timeliness
                       1             2         3              4          5      6
Overall Satisfaction
Customer               Unlikely                                                 Very Likely
Confidence
Will the team          1             2         3              4          5      6
meet your
expectations?


What was done particularly well in this release?



What needs to be improved?



                                                                                    Page 3 of 4
                 Nan Li, Abhishek Minde, Yuki Saito, Jeff Salk, Bhanu Sistla
                            Customer Score Card - Template


Other Comments?




                                                                       Page 4 of 4
         Nan Li, Abhishek Minde, Yuki Saito, Jeff Salk, Bhanu Sistla

				
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