Firefox not responding
We had a returning customer come into the shop a few days ago. Everything was working
fine on his computer apart from Firefox. His operating system was Windows 7 Home
Premium 64bit.
When he loaded up Firefox, his homepage appeared straight away. But any time he would
click on one of the menus, or any of his favourites on his favourites bar, Firefox would go
Not Responding, the little Windows 7 ‘waiting’ circle would appear and spin round, and the
Firefox window would change to that opaque white colour that tells you Windows 7 is
struggling with something.
After about 30 seconds, Firefox would return to normal and the internet would work fine.
But if he tried to access the menu again, or click on a bookmark, same problem would happen
again.
Internet Explorer was working absolutely fine on this computer, without any similar
problems.
The problem turned out to be conflict between a couple of his real-time spyware/malware
scanners. When I disabled these scanners, the Firefox problem went away. So I removed one
of the spyware scanners, problem solved.