2009-11-Assessment-Plan-Information-Technology-Desktop

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					Information Technology Desktop Support                            Dennis McGaffick                                         2009-11 Assessment Plan

 Outcome 1                            Measurable                            Measurement                           Time Frame
 Specialized Skills                   Criteria                              Tool

 ITS Desktop Systems Support          The goal is to have declared          Students in CIS 258 (a capstone       Data will be collected in Spring
 students will demonstrate            majors score 80% or better on the     course for this program) will take    2010 and spring 2011 classes.
 technical and customer service       assessment exam.                      a course-embedded assessment of       Analyze data in fall 2011.
 skills in troubleshooting hardware                                         sample questions from the             Implement improvements to
 and software operation issues in                                           Microsoft Certified Desktop           instruction by Winter 2012
 Microsoft Windows environments                                             Support Technician (MCDST)
                                                                            certification exam.

 Outcome 2                            Measurable                            Measurement                           Time Frame
 Specialized Skills                   Criteria                              Tool

 ITS Applications Support students    80% of declared majors will score     A course-embedded assessment          Instructor will collect information
 will demonstrate knowledge and       at the highest level of performance   that is scored using a rubric which   in spring 2010 and spring 2011
 proficiency in computer              for each of the competencies listed   will identify performance on each     classes. Analyze data in fall 2011.
 applications and languages.          on the grading rubric.                piece of software. This final         Implement improvements to
                                                                            assessment integrates Word,           instruction by Winter 2012.
                                                                            Excel, Access, PowerPoint, and
                                                                            Outlook and is administered in
                                                                            CIS 259, Integrating Software, the
                                                                            capstone course




Applied Technology Division
Information Technology Desktop Support                             Dennis McGaffick                                       2009-11 Assessment Plan
 Outcome 3                             Measurable                           Measurement                         Time Frame
 Communication Skills                  Criteria                             Tool

 ITS students will convey ideas        CIS 210 students will score at the   College Wide Rubric                Instructor will collect information
 with clarity and control. Required    highest level (4) of performance                                        in fall 09 and spring 10 classes.
 courses that will provide             on communication outcome A           In CIS 210, Business               Data will be analyzed in summer
 opportunity for learning: ENGL        from the college’s global            Communication, there is a final    10 with changes/improvements to
 101, CIS 210                          communication rubric.                writing assignment that requires   instruction to be implemented
                                                                            the student to write in a clear,   beginning fall 10. Further data
                                       (College Wide Assessment) A          concise, and grammatically correct will be collected in fall 10 and
                                       baseline communication score will    manner to convey the intended      spring 11 and compared to
                                       be established in spring 2010.       message. This will be scored       baseline data.
                                       Improvement from the baseline        using the college’s global
                                       will be measured in 2011             communication rubric.

 Outcome4                              Measurable                           Measurement                         Time Frame
 Computational Skills                  Criteria                             Tool

 ITS students will learn to evaluate   CIS 168 students will score at       College Wide Rubric                 Instructor will collect information
 and process quantitative and          level 4 of performance on                                                in spring 2010 and fall 2010. Data
 symbolic data. CIS 168 is a           computation outcome C from the       An appropriate assignment or        will be analyzed in winter 2011
 required course that covers           college’s global computation         project will be scored using the    with changes/improvements to
 symbolic logic, set theory, truth     rubric.                              college’s global computation        instruction to be implemented
 tables, number systems, algorithm                                          rubric.                             beginning spring 2011. Further
 design, decision tables and logic     (College Wide Assessment) A                                              data will be collected in fall 2011
 diagrams.                             baseline computation score will be                                       and compared to the baseline data.
                                       established using data from the
                                       spring and fall 2010 classes.
                                       Improvement from the baseline
                                       will be measured in fall 2011.




Applied Technology Division

				
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posted:10/26/2011
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