Web Survey Group
HCII Methodology Masters Lab
Patrick Barry, Peter Centgraf,
Ben Glenn, Evangeline Haughney
Web Survey Group
Overview
• Project Description
• Methodology
• Prototype Demo
• Lessons Learned
Web Survey Group
Project Description
• What it is: Tool for developing online
(web-based) surveys
• Problem: Current version uses Java
Server Pages (JSP) and requires
programming skill
• Goal: Make system accessible to
non-programmers while maintaining
full functionality of current system
Web Survey Group
Project Description
Current Version
Web Survey Group
Methodology
• Contextual Inquiries
– Artifact Walkthroughs Current System
(JSP tag library)
– Retrospective Reviews
• Contextual Design
• Keystroke Level Model
• Heuristic Evaluation Interim Prototype
(Access front-end)
• Think-Aloud
• Cognitive Walkthrough
Web Survey Group
Methodology
• Contextual Inquiry most effective method
– Provided broadest source of user data
– Identified new roles
– Revealed users with different skill levels
– Setting focus for interview questions helped
set overall project focus
Qualifier: This assessment is based on the sheer
quantity of CIs. Performing more of the other
methods would increase their effectiveness.
Web Survey Group
Prototype
Prototype Demo
Web Survey Group
Lessons Learned
• Redesign is challenging while current
product is in flux
• Schedule regular meetings with client
• Check out the competition
• Make sure you have buy-in from all
stakeholders early in the project
Web Survey Group
Questions?