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					                                           Quality Handbook

AQH-I3-4 Operations Manual Guidelines –      Model D
Version 7.0 August 2011

                       Operations Manual
                   for programmes approved
              to be offered in partnership between
          the University of Sunderland (the University)
                 [PARTNER NAME] (the Partner)
in accordance with the University’s Collaborative Model D (Tutor
                       Supported Delivery)

Document1x                  Page 1 of 30
Version History of Template (for QAE use only):

Version         Occasion of          Change             Date of             Modifications
                Change               author             modification        made
1.0             Original placed      S Sutcliffe        September 2008      Mainly
                in Academic                                                 references to
                Quality                                                     new
                Handbook                                                    University
2.0             Updates to           C Gardner          October 2009 –      Various, to
                University           O Palimeris        June 2010           reflect the
                collaborative                                               new CP
                processes                                                   processes
3.0             Staff Changes        S Patience         September 2010      Section 2.1.3
4.0             QMSC approved        C Gardner          20.10.2010          Introduction
                Roles of APLs                                               updated
                Sept 2010
5.0             Updates to           C Gardner          12.01.2011          Various, to
                University                                                  reflect new
                terminology, to                                             University CPA
                provide link to                                             terminology,
                current                                                     Section 2.1.3
                University faculty                                          replaced with
                staff, and                                                  faculty structure
                updated links to                                            link to current
                websites                                                    faculty staff
                                                                            details, &
                                                                            section 20.
6.0             Changes to           S Patience         April 2011          Change to
                Services                                                    contact list
7.0             General Update       C Gardner          August 2011         General Update

Implementation and Modification History (for Faculty use only):

Version       Occasion of Change                 Date of             Modifications    Version
              Change      author                 modification        made             signed
                                                                                      off by
                                                                                      (date &
EXAMPLE       Issued to         xxxxxxxxx        20.1.10             Template         FQMSC
              Partner on                                             annotated to     (minutes
              approval to                                            incorporate      15.02.10
              run                                                    more details     refer)
              programme                                              of specific

Your support and co-operation will be very much appreciated, and any feedback you can
provide on the effectiveness of the Operations Manual template would be gratefully
received. Please contact Quality Assurance and Enhancement at the University of
Document1x                               Page 2 of 30

1.0     INTRODUCTION ................................................................................................. 4
2.0     MANAGEMENT OF THE PARTNERSHIP ........................................................... 5
3.0     DETAILS OF THE PROGRAMMES AND MODEL OF DELIVERY ...................... 5
5.0     ROLES AND RESPONSIBILITIES ...................................................................... 7
6.0     LEARNING AND TEACHING............................................................................. 10
7.0     PUBLIC INFORMATION .................................................................................... 10
8.0     ALLOCATION OF STUDENT NUMBERS .......................................................... 10
9.0     RECRUITMENT AND ADMISSIONS ................................................................. 11
10.0    STUDENT INDUCTION ..................................................................................... 13
11.0    PROGRAMME DELIVERY ................................................................................ 14
12.0    ASSESSMENT .................................................................................................. 18
13.0    EXTERNAL EXAMINERS .................................................................................. 19
14.0    PROGRAMME AND PARTNER REVIEWS ....................................................... 20
15.0    STAFF DEVELOPMENT ................................................................................... 21
16.0    LEARNING RESOURCES ................................................................................. 21
17.0    HUMAN RESOURCES ...................................................................................... 22
18.0    STUDENT SUPPORT ....................................................................................... 23
20.0    QUALITY ASSURANCE POLICIES AND PROCEDURES ................................. 24
21.0    EQUALITY AND DIVERSITY ............................................................................. 26
22.0    TERMINATION .................................................................................................. 26
23.0    GLOSSARY OF TERMS.................................................................................... 26
24.0    USEFUL LINKS ................................................................................................. 30

Document1x                                         Page 3 of 30
1.1       Welcome to the University of Sunderland‟s Faculty of xxxxxxxxxxxxxx and the
          Department of xxxxxxxxxxxxxxx. Your Centre has now been formally approved
          to run one of the University‟s programmes.

1.2       This operations manual has been designed to promote common understandings
          about the respective roles and responsibilities of the Partner and University staff
          involved in the delivery, management, quality assurance, and co-ordination of the
          University‟s collaborative programmes. Mutual understandings are essential to
          assure parity of the student experience, regardless of the site of delivery. It is
          designed by the University for use by all University and Partner staff associated
          with the provision. The University and the Partner are jointly responsible for
          ensuring that this is issued to all staff who contribute towards programme
          delivery. It is important to us that staff feel supported and have appropriate
          mechanisms for:

         Contacting relevant staff
         Resolving issues in a timely way
         Working together in a true partner relationship including full understanding of the
          University‟s processes, procedures and regulatory requirements

1.3       It thus amplifies the roles that staff in each organisation are expected to fulfil as
          laid down in the Collaborative Provision Agreement that governs this
          collaboration. It may also be useful to refer to the University’s Guidelines on
          the Role of Assistant Programme Leaders at Partner Institutions accessible

          Clauses from the Agreement are included as italicised sections throughout the
          Manual, beneath which the requirements are explained in more detail. The
          Agreement has been drawn up to reflect the University of Sunderland‟s
          Collaborative Processes - see:

          together with its Collaborative Models of Provision paper and relevant sections
          from the Quality Assurance Agency‟s Code of Practice (e.g. Collaborative
          Provision & Flexible and distributed learning (including E-Learning) (last amplified
          October 2010)). These Agreements are normally reviewed every six years.
          Please refer to the University’s Academic Quality Handbook for all
          guidelines referred to in this manual, see:


1.4       Your support and co-operation will be very much appreciated, and any feedback
          you can give us on the effectiveness of the Operations Manual would be
          gratefully received.

Document1x                                Page 4 of 30


        Please refer to:

        for details of the University of Sunderland Management Structure.

2.2     Management structure: the partner [to be inserted]

2.1.3   Faculty Structure: University of Sunderland

        Please refer to to access specific
        Each University Faculty includes a Dean, Associate Dean – Student Experience,
        Associate Dean – Resources, Research and External Engagement, Associate
        Dean – Recruitment and Development and Heads of Department.
                   Faculty                                 Departments

         Applied Sciences              Department of Computing, Engineering & Technology
                                       Department of Psychology
                                       Department of Pharmacy, Health & Well-being
                                       Department of Sport & Exercise Sciences
         Education and Society         Department of Education
                                       Department of Social Sciences
                                       Department of Culture
         The Faculty of Business       Sunderland Business School
         and Law                       Department of Law
                                       Centre for Flexible Learning
         Arts, Design and Media        Department of Arts & Design
                                       Department of Media

        Figure 1: University Faculties and Departments

3.1     The AGREED University programmes (as defined by the relevant programme
        specification produced and approved by the University) will be offered at
        approved Partner sites by MODEL D, through tutor supported delivery by Partner
        staff approved by the University to support the provision. Further details of the
        Model are accessible via the following University guideline link
        For a full list of programmes/sites covered by this manual please refer to the
        Collaborative Provision Agreement – Quality Assurance and Schedule of
        Programmes Annexes, available on request from Quality Assurance and
Document1x                                Page 5 of 30

4.1       ‘Central’ and key Faculty University of Sunderland telephone numbers

 Vice Chancellor and Chief Executive                                                               tel: 0191 515 2036
 Deputy Vice Chancellor & Chief Executive (Academic)                                               tel: 0191 515 2039
 Deputy Vice Chancellor & Chief Executive (Resources)                                              tel: 0191 515 2460
 Director of Academic Services                                                                     tel: 0191 515 2060
 Director of Human Resources                                                                       tel: 0191 515 3427
 Assistant Director of Academic Services                                                           tel: 0191 515 2433
 Assistant Director (Marketing and Recruitment)                                                    tel: 0191 515 2667
 Assistant Director (Student & Learning Support)                                                   tel: 0191 515 2903
 Collaborative Provision Manager                                                                   tel: 0191 515 2063
 Educational Partnerships Administrators, Marketing and                                            tel: 0191 515 3892
 Recruitment                                                                                       tel: 0191 515 2806
 Senior Quality Assurance & Enhancement Officer, (Officer to Higher                                tel: 0191 515 2065
 Education in Further Education Practitioner‟s Group and central contact for Edexcel)
 Senior Quality Assurance & Enhancement Officer (Officer for                                       tel: 0191 515 2069
 Collaborative Practitioner‟s Group)
 Educational Partnerships Officer (Communications), Marketing                                      tel: 0191 515 3892
 and Recruitment
 Educational Partnerships Officer (Resources, Marketing and                                        tel: 0191 515 2806

4.2       Faculty, Department, and programme University of Sunderland contacts:
          [to be expanded as appropriate]

 Dean of Faculty                                                                                    xxxxxxxxxxxx
 Faculty Associate Dean (Student Experience)                                                        xxxxxxxxxxxx
 Faculty Quality Management Sub-Committee Chair                                                     xxxxxxxxxxxx
 HE in FE Practitioner‟s Group nominee#
 Centre Leader                                                                                      xxxxxxxxxxxx
 Programme Assessment Board Chair                                                                  xxxxxxxxxxxx
 Programme Studies Board representative                                                            xxxxxxxxxxxx
 Programme Leader                                                                                   xxxxxxxxxxxx
 Administrative staff                                                                               xxxxxxxxxxxx
 General Enquiry Telephone number for the Faculty                                                   xxxxxxxxxxxx

4.3       Partner Contacts (to be completed by Partner)

 Programme/Module Assessment Board representative
 Programme/Module Studies Board Chair
 HE in FE Practitioner‟s Group nominee#
 Assistant Programme Leader

# (WHERE APPROPRIATE) HE and FE Practitioner‟s Group nominees (of the HE in FE Group) have agreed
to act as a central channel of communication for their organisation/Faculty; e.g. to facilitate submission by the University
(via the Faculty Quality Officer) of external examiner‟s reports to relevant College staff via this named nominee.

Document1x                                             Page 6 of 30
          The sections below represent broad responsibilities that are described in
          more detail in relevant sections of this Manual.

5.1       The University has responsibility for:
         The Award, including quality assurance of the partnership, programmes and of
          the student experience
         Programme planning, design, assessment and review
         The provision of the University Centre Leader and Programme and Module
          Leaders at the University
         The approval of Partner staff appointed to support the delivery of programme
         Supporting staff development of Partner teaching support staff
         The approval of public information including marketing materials in respect of the
         Programme admission decisions and the registration of students to the
          University‟s student records system (SITS)
         The issuing of offer letters to students
         Information services support (providing any agreed access to the University‟s
          Library services)
         The appointment of and liaison with external examiners
         The organisation, management and operation of Assessment and Studies
         Amendment and discontinuation of programmes with agreed notice
         Provision of transcripts of results and final award parchments

5.2       The Partner has responsibility for:
         Adhering to University policy and procedures
         The appointment of staff attributed to supporting delivery of the provision across
          the sites of delivery (in accordance with University criteria and approval), and
          related administrative staff
         Provision of staff/tutor induction and development at each Partner site of delivery
         The co-ordination of student applications and student records management
         Information services support, e.g. ensuring agreed levels of library facilities at
          each site of delivery together with any other agreed specialist resources
         The submission of reports to the University and other, timely, information on
          registered students as may be required
         The marketing of the programme for local recruitment
         The co-ordination of staff and student feedback from each Partner site of delivery
         The submission of public information including marketing materials to the
          University for approval following any in-house Partner approval
         Student Induction for University Programmes
         Student academic and pastoral support.

5.3       Role of the Study Centres

          A student will join a programme based at a local Study Centre. The Study Centre
          will provide:
         local tutors.
         tutorial/practical sessions with appropriate support for all taught modules.
         adequate hardware/software to support practical computer-based sessions.
         tutorial facilities for project students.

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         a base library of all key and support texts for the relevant programme.
         facilities for all examinations.
         a front-line student counselling service.
         a communication link with the programme team at Sunderland.
         a receipting service for all coursework hand-ins.
         a student counsellor.

5.3       Role of Programme Leaders

          The Programme Leader is in charge of the whole programme, and oversees
          each stage or Level of the programme at the University of Sunderland.

5.4       Role of Centre Leaders

          Centre Leaders will be appointed by the University of Sunderland. Their roles
          are articulated in the University‟s Academic Quality Handbook via the following

          * N.B Only the Centre Leader at Sunderland has the authority to extend the
          deadline for a particular assignment. This can be done if a complete cohort is
          affected by unforeseen difficulties, e.g. network problems at a Study Centre over
          several weeks of a module.

          The template for the annual report that University Centre Leaders need to
          produce each year is accessible via the following link:

          I1- +APPENDIX+5+Template+for+Centre+Leader%27s+Annual+Report.doc

5.5       Role of Module/Instance Leader

          Each taught module on the programme will be the overall responsibility of a
          Module/Instance Leader based in the Department at the University of Sunderland.
          The Module Leader will:

                Be responsible for the academic content of the module in that they will
                 prepare any updated material deemed necessary.
                Be responsible for the production of assessments, which will be moderated
                 using standard Department procedures.
                Be responsible for the recording of assessment results.
                Be responsible for the presentation of results for all assessments within the
                 module at the appropriate Module Assessment Board.
                Answer queries and offer advice to Local Lecturers on all aspects of the
                 running of the module.
                Respond to individual student queries with regard to their module. Where
                 normal communication channels have been exhausted (via the local tutor).
                 Students are free to contact Module Leaders directly by E-Mail or through
                 their study centre. E-mail contact should be copied to the Centre Leader so
                 that central oversight of any difficulties is maintained.

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5.6     Role of Administrative Staff

        Contact with the administrative team is primarily via the contact details provided
        above. E-mails will normally be acknowledged within two working days.

5.8     Role of Study Centre Staff

5.8.1   Local Study Centre Co-ordinators will:
           Provide first-line advice and act as a vehicle for communication with the
             Centre Leader at Sunderland where students are experiencing any difficulties
             in their private or work lives which may affect their performance on the
          Facilitate day-to-day communication links between the local student body and
             the programme team at Sunderland.
          Ensure that registration forms are completed by students in a timely manner.
          Co-ordinate the election of student representatives for each cohort of
          Organise meetings with student representatives to discuss any and all
             aspects of the running of the programme. A report of any major issues raised
             by these meetings will be sent to the Centre Leader in Sunderland.
          Ensure that feedback is provided by both staff and students for the relevant
             Board of Studies
          Co-ordinate all receipting of coursework hand-ins and examination
          Be the sole point for students notifying the Centre Leader of late assignment
          Ensure that students are aware of mitigating circumstances procedures. Note
             that where mitigation circumstances are claimed by a student, that the
             acceptance of such mitigation is the responsibility of the Extenuating
             Circumstances Panel, which meets monthly. Extenuating Circumstances can
             only be accepted by this panel at the appropriate meeting, and not at any
             other time.
          Prepare an Annual Report from the Study Centre for each subject area at the
             end of each academic year. The template for this report is accessible via:

5.8.2   Role of Local Lecturers

        Each Study Centre will nominate Local Lecturers who will be appointed for every
        taught module on the relevant programme. Some Lecturers may be appointed to
        more than one module, but each module will have an individual who is
        responsible for co-ordinating the operation of that module. To support the Local
        Lecturer, a Module Leader (or Instance Leader) in Sunderland (an academic
        member of staff) has been appointed to have overall control of the operation of
        modules as appropriate (see section on Module Leaders and Instance Leaders).

        Local Lecturers will:

                Co-ordinate the operation of the module in the local centre.
                Deliver PowerPoint lectures where appropriate providing first-line response to
                 any queries raised by students.

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                Refer queries requiring further consideration to the Module Leader for the
                 appropriate module.
                Conduct all tutorial activities required for a particular module.
                Co-ordinate the handing out of all coursework assessments where relevant.
                Liaise with the local Student Counsellor where problems arise.

             In order to qualify as a local lecturer, a candidate must satisfy the Head of
             Department at the University of Sunderland that he/she has the necessary
             academic and professional qualifications and background to support teaching
             at the appropriate level.

6.1     Learning and teaching of the programme will be as described in the student
        handbook and programme and module guides

7.1     General

        The University reserves the right to publicise its collaborative programmes in its
        own publicity materials and in other publicity materials agreed with its partners.

7.2     Marketing and Promotion

7.2.1   The University will be responsible for: receiving and approving the accuracy of
        publicity materials prior to their implementation and regularly monitoring these
        and other information issued to registered or prospective students in respect of
        the collaborative provision.

7.2.2 The Partner will be responsible for:
      a)    submitting to the University, publicity materials in respect of the
            collaborative provision, for approval prior to their implementation;
      b)    publicising locally the availability of the programme(s) and the recruitment
            and admission arrangements.

7.2.3   The success of the programmes(s) at your Study Centre relies very much on the
        successful marketing and promotion of your particular locality. You will know
        best which particular mediums are best for you area, and how and where you can
        target potential students. All publicity material must be approved by the
        University of Sunderland, to ensure a consistent, appropriate and professional
        corporate image. It is essential therefore that you pass any publicity material to
        your Centre Leader for approval, prior to using it.

8.1     The number of student places per annum will be agreed with the University in
        accordance with the Financial Annex to the Collaborative Provision Agreement.

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9.1     General

9.1.1   The University will be responsible for:
        a)    liaison between the Partner and the University regarding the offering of
              conditional (and, subsequently, unconditional) places on the programme;
        b)    issuing conditional and unconditional place offers, including admissions
              Terms and Conditions, (and, where appropriate, to specify the IELTS
              (International English Language Testing System) score requirements) to
              student applicants in accordance with University programme regulations;
        c)    approving/declining non-standard entry applications in accordance with
              the Accreditation of Prior Learning (APL) procedures of the University.

9.1.2   The Partner will be responsible for:
        a)    forwarding completed student application forms to the University prior to
              the programme start date;
        b)    communicating with the University regarding University approval of non-
              standard entry applications.

9.1.3   Applications are made on the University of Sunderland application form and will
        be considered by the relevant University Programme Leader or delegated

9.2     Entry Criteria

        The normal entry criteria for admission to the agreed University programmes are
        detailed in the relevant University programme specifications and University of
        Sunderland           academic         regulations      accessible       through:
        Any articulation routes will also need to be approved by the relevant University
        Faculty Quality Management Sub-Committee (FQMSC). The University‟s
        articulation guidelines are accessible on

9.3     Enrolment and Registration

9.3.1   The University will be responsible for:
        a)    providing student registration forms;
        b)    ensuring that students are registered at the start of each stage of their
              programme and accurately inputting student information onto the Student
              Records System (SITS);
        c)    generating a University student ID for all registered students and issue of
              a welcome pack to include an email account that will allow access to the
              University website;
        d)    designing data reports drawn from the University Student Records System
              (SITS) as necessary.

9.3.2   The Partner will be responsible for:
        a)    ensuring completed student registration information is returned to the
              University in accordance with University deadlines;
        b)    providing the University with accurate student progress information as
              necessary in a timely fashion.

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9.4     When a centre is ready to begin recruiting, the following steps will be taken:

        A Centre Leader will be appointed at the University of Sunderland.
        Administration resources will be allocated at the University of Sunderland.
        A local (centre) co-ordinator and administration resources must be identified.

        Please note: It is essential that all students register before starting their
        programme as without this they cannot receive a user-id or password to access
        University of Sunderland on-line facilities.

9.5     UK HEFCE funded centres should forward their registration forms to the
        University‟s Marketing and Recruitment Service. The UK private colleges‟ and
        overseas centres‟ co-ordinators process registration forms as per the flow
        diagram „Handle Enrolments‟.

9.6     There are normally two intakes a year September/October and
        January/February. Other start points may be agreed at the discretion of the
        University. When ready to commence, the study centre must negotiate the start
        date with the appointed Centre Leader.

9.7     Payment of Fees

        Fees are due on registration. UK HEFCE funded centres should forward fee
        payment to the Marketing and Recruitment Service and UK private colleges and
        overseas centres should submit payments to the Department‟s Finance Unit in
        accordance with the financial annex to the Collaborative Provision Agreement.

9.8     Changes in Personal Details

        Any changes to a student‟s personal details e.g. name or address should be
        reported to the Centre‟s Co-ordinator on the appropriate form which must be
        immediately forwarded to the administration team in Sunderland.

9.9     Transfers

        Where circumstances dictate that that Study centre is no longer a viable base for
        a particular student, that student, with the permission of the Programme Leader
        may be able to transfer to another Study Centre. When transferring to another
        centre, the student must adopt all the conditions applying at the new centre, e.g.
        hours of attendance, fees etc.

9.10    Leaves of Absence

        Leaves of absence must be agreed by the Centre Leader in advance for an
        agreed period of time based on acceptable mitigating circumstances. A Leave of
        Absence form should be forwarded to the administration team at Sunderland for
        processing. The form must include details of the last day of attendance and
        expected return date for leave of absences. The University‟s Leave of Absence
        Policy is accessible via:

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9.11    Withdrawals

        Any student wishing to withdraw from the programme must inform the Centre‟s
        Student Co-ordinator and complete the relevant form. This form should be
        forwarded to the administration team at Sunderland for processing. The Centre
        Leader should also be informed. The form must include details of the last day of

9.12    Re-enrolment

       All students whose studies cover more than one academic year will be required
        to re-enrol at the beginning of the subsequent year, once progression is
        confirmed by the University Programme Assessment Board.
       The University will send “Re-enrolment” forms to the Partner, from where they will
        be forwarded to students as appropriate with instructions for completion. The
        Partner will ensure that Re-enrolment forms are completed by students and
        returned to the University via the Centre Leader in accordance with the deadline
        specified by the University.

10.1    General

10.1.1 The University will be responsible for: inducting registered students as
       University of Sunderland students.

10.1.2 The Partner will be responsible for: inducting registered students to their
       programme of study.

10.2    Information to be provided for students

       Contact details for students (to be completed by the Partner and the University)
       Study skills information
       Information about pastoral support
       Programme Regulations
       Procedures and Administration
       Information on student and learning support including careers advice
       Information on the University‟s Library services and those of the Partner
       An assessment cover sheet
       A mitigation form
       Assignment extensions
       Changes to personal details
       Withdrawal from the programme
       Leave of absence
       Appeals and complaints procedures
       Health and safety information

10.3    Typical Student Induction programme content

       Introduction to the Partner and the University – roles, access to facilities, contact
       Information regarding pastoral support
       An overview of programme structures and assessments
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       Discussions on study and assignment writing skills
       The opportunity to discuss expectations and what students want to achieve from
        the programme
       Advice on reading material
       Details on what students can expect from their tutors
       An overview of the programme regulations on re-assessment and mitigation,
        plagiarism etc
       Administration information such as how to access the University of Sunderland
        Library services including on-line resources (where access to these is
       Networking and introduction – sharing work experiences/expectations
       Election of representatives for the Partner staff/student liaison committee
       Student feedback mechanisms
       Schedule of assessment
       Consideration of results
       Procedure for publication of results

11.1    University Responsibilities

11.1.1 The University will be responsible for:
       a)    designing and developing the structure and curriculum of the programme
             and the associated modules approved to be delivered by the Partner;
       b)    approving alterations to programme and/or module content, mode of
             delivery and assessments;
       c)    developing and issuing to the Partner learning and teaching materials to
             support delivery of the programme at the centre by tutor supported
             distance learning;
       d)    designing and issuing to all staff an Operations Manual detailing the
             precise arrangements to facilitate the delivery, quality assurance and
             management of the programme;
       e)    producing handbooks for students relevant to the programme of study;
       f)    establishing, Chairing and managing Programme and Module Boards of
             Studies as required for the programme and the associated modules.

11.1.2 The Partner will be responsible for:

        a)     day-to-day management, co-ordination of operation and delivery of the
               approved programme in line with the Operations Manual including the
               delivery of teaching and other means to facilitate learning using the
               materials provided by the University;
        b)     ensuring that all appropriate guides and handbooks are issued to
        c)     establishing a technology assisted learning environment for the
               programme(s), e.g., to facilitate access to on-line facilities by registered

11.2    More broadly, the University is responsible for the day to day management, co-
        ordination of operation and delivery of the approved programme and its
        associated modules including any agreed teaching of full-time/part-time/full-time
        notional (as appropriate) sessions that may be based at the University. The
        Partner will be responsible for day to day management, co-ordination of
        operation and delivery of the programme (and its associated modules), including
Document1x                             Page 14 of 30
        the teaching of full-time/part-time/full-time notional sessions that will be based at
        the partner‟s premises.

11.2.1 Where appropriate, the Partner will be responsible for the supervision of work-
       based assessments, appropriate training for student mentors, and the risk
       assessment of practice placements.

11.2.2 The structure of the programme is included in the programme specification
       approved by the University. The University is responsible for the design and
       development of the structure of the programme and its composite modules. The
       University Academic Board (via the Faculty Quality Management Sub
       Committee) is responsible for approving any modifications to the programme.
       The University Programme Leader/Centre Leader will ensure that Partner staff,
       including the Assistant Programme Leader, are consulted should modifications to
       modules or the overall programme be proposed by the University during the year.
       Partner staff must be made aware of any changes to the University
       modules/programme so that any potential issues can be identified and addressed
       in advance of operation of the revised module. Should the Assistant Programme
       Leader wish to propose a modification this should be discussed in the first
       instance with the University Programme Leader/Centre Leader. (Such changes
       should also be communicated to the University Library – particularly if these
       could affect the University‟s library provision).

11.2.3 In addition, the University, via the Programme/Centre Leader will normally
       approve the module guides produced (in accordance with University guidelines)
       by each Partner Assistant Module Leader. Each module guide contains a
       breakdown of the total student learning hours. These are normally 200 for a 20
       credit module, 100 for a 10 credit module etc. It is important that delivery of
       University programmes and modules is conducted in accordance with this
       module guide; e.g. in terms of student contact time. Any proposed deviations
       from this must be agreed by the University (via the University Programme/Centre
       Leader) in advance. Learning materials, technology assisted learning facilities
       including lesson plans will also be produced by the Partner.

11.2.4 Module Learning Material

        All learning materials are provided by the University of Sunderland and are
        subject to copyright regulations.

        It is important that tutors are familiar with the content of programme and module
        guide along with any other learning materials, such as PowerPoint presentations
        for lecture/tutorial support, so that they are able to assist and advise students

Document1x                              Page 15 of 30
                                                           THE STUDY CENTRE WILL

       In advance of the programme being                 Provide a library of essential and
        offered at the Study Centre,                       recommended text books
        approve available resources                       Ensure appropriate facilities for the
       Provide the Study Centre with                      storage and issue of learning
        Module and Programme                               materials
        Handbooks                                         Ensure guides and handbooks are
       Provide Guides and learning                        distributed to all students and tutors
        materials for all taught modules                   at the appropriate time
       Provide module reading lists                      Provide the necessary facilities for
       Provide Induction Guidelines as a                  video-conferencing
        framework for the Induction                       Ensure suitable computer hardware
        Programme                                          and software resources, and audio
                                                           and video equipment are available
                                                           for learning materials to be used
                                                          Ensure that students are provided
                                                           with a comprehensive Induction
                                                           Programme consistent with
                                                           University Guidelines.

11.3    Calendar of Activities

        The University Faculty administrative staff will normally advise partner staff as
        early as possible of the proposed dates of activities including Programme and
        Module Boards. The dates of such Boards should be incorporated within an
        annual plan of operations so that all staff are aware of these at the start of each
        year. The following example, commended as good practice at a variety of
        reviews, should be applied and updated annually:

Note: This grid (into which approximate dates have been inserted) is intended to
      provide an overview of typical activities involving collaborative provision that
      take place during each year. Exact dates and specific activities e.g. the type and
      frequency of Development Day Sessions and the timing of programme boards
      will be determined by each Faculty and the grid below annotated accordingly.

Document1x                             Page 16 of 30
Date/time         University                        Partner meeting/activity              Location
30 June           Collaborative annual
                  monitoring report guidelines
                  issued to partners by
                  University Faculties
31 July           Partner Annual Monitoring
                  Reports to be completed
                  and returned to the
                  University via the host
                  University Faculty
1 August                                            Student Handbooks for the
                                                    coming academic year to be
                                                    finalised and approved as
 st                                                 Operations Manual updated as
1 August
                                                    necessary, in consultation with
                                                    University, for the coming academic
                                                    year to be issued to all staff who
                                                    contribute to the co-ordination,
                                                    teaching and administration of the
1 September                                         Student Induction Sessions
Early September                                     Development Day for
                                                    teaching staff
Mid September                                       Autumn Term begins (new
                                                    students) – see University
                                                    website for Dates
Late September    Programme Refer/Defer
Late September                                      Autumn Term begins
                                                    (returning students)
Mid October                                         Development Day
Mid November                                        Development Day
                                                    Including Programme
                                                    Studies Board
Mid November or   University of Sunderland
earlier           HEFEPG meeting including
                  enhancement session 1
Early December    University Graduation             See:
Late December                                       Development Day for
                                                    teaching staff
Late December                                       Autumn Term Ends
Early January                                       Spring Term Begins
Early February                                      Programme Assessment
February/March    University Open Days              See:

March                                               Partner Cluster Feedback
                                                    day, Sharing Good Practice
March             University of Sunderland
                  HEFEPG meeting including
                  enhancement session 2

Document1x                          Page 17 of 30
Date/time              University Meeting/Activity        Partner meeting/activity   Location
Late March/early                                          Spring Term Ends
April                                                     Summer Term Begins
Late April                                                Moderation of Assessment
May                                                       Development Day
                                                          and Programme Studies
June                   University Open Day
June                                                      Moderation of Assessment
June                   University Open Day
Summer                 University of Sunderland
                       Collaborative Conference
June                   University of Sunderland
                       HEFEPG meeting including
                       enhancement session 3
July                                                      Summer Term Ends
July                   University Graduation
August                 University Open Days

         Similarly, the Partner should inform University staff in advance of „in-house‟
         meetings taking place that require input from the University. Partners are invited
         to attend University boards in studies mode but it is particularly important that
         they attend Assessment Boards given this is where student grades are agreed.
         The constitution of University boards is laid out in University guidelines in its
         Academic Quality Handbook available on the University‟s website. Partner and
         University staff, particularly the Programme Leader, Centre Leader and Assistant
         Programme Leader, should ensure they understand the implications of the
         Collaborative Provision Agreement for the operation of the provision.

12.1     The University will be responsible for:
         a)    establishing, Chairing and managing Programme and Module
               Assessment Boards;
         b)    setting, marking and moderating course assignments, examinations and
               other assessments;
         c)    assuring the recording of and notification of assessment results to
         d)    issuing award parchments and transcripts to students. The award
               parchment produced for successful students by the University shall state
               that the student has achieved the award as specified in the Collaborative
               Provision Agreement.

12.2     The Partner will be responsible for:
         a)    conducting assessments in accordance with the relevant guidelines such
               as those for invigilation procedures;
         b)    ensuring that best practice is followed to guarantee the security of
               assessment processes and to minimise the risk of any forms of
               malpractice on the part of the candidates. This includes processes for
               verification of the authenticity of the work submitted;
         c)    ensuring that appropriate examination venues are provided which meet
               academic requirements and comply with health and safety legislation;

Document1x                                Page 18 of 30
        d)    notifying students of assessment arrangements including time and date,
              venue and behaviour protocols;
        e)    notifying students of course assignment deadlines and ensuring the
              secure receipt of coursework.

12.3    Students studying University programmes will be assessed in accordance with
        the University‟s Assessment Policy.      This and the University‟s Generic
        Assessment      Criteria   are    accessible   on:   (Assessment     Policy)
       (Generic Assessment Criteria)

12.4    Model of assessment

12.4.1 The processes by which University and Partner staff will assess and moderate
       the assessed work of students will be in accordance with the model agreed
       between the University and Partner and the University‟s minimum threshold
       standards articulated within the University‟s Marking Policy accessible on
       The precise means by which this will be applied for the provision is as follows:


12.5    Timing and Delivery of Assessment

12.5.1 The University will publish an assessment schedule which will be reviewed as
       part of the Programme Annual Monitoring process. Assessment will take place at
       approved Partner sites. Where the assessment is an examination it will be held
       under conditions laid down by the University.

12.5.2. The Partner is required to comply with the University‟s Assessment Policy, e.g.
        with regard to invigilation procedures and safeguarding processes – see link
        above at 12.3.

12.6    Transcripts and Parchments

12.6.1 The University will be responsible for: producing transcripts and parchments
       for successful students. Students who successfully complete their studies will be
       issued with a transcript which states that the student has been awarded a
       University of Sunderland award studied at the Partner site, and the award
       parchment they are issued with will make reference to that transcript. The
       University retains the right to make amendments to the parchment in the event of
       the introduction of any future requirements of the Quality Assurance Agency

13.1    The University will be responsible for:
        a) appointing external examiners for the programme;
        b) issuing completed external examiner reports to the partner;
        c)     progressing actions arising from the reports, in consultation with the
               partner where applicable.

Document1x                            Page 19 of 30
13.2    The Partner will be responsible for:
        a)    providing access to information, students and staff if required to enable
              the External Examiners to fulfil their role in accordance with University
        b)    co-operating in actioning the recommendations of the external examiner
              as required.

13.3    The University Quality Assurance and Enhancement Office receives all external
        examiner reports and submits these to relevant Faculty Quality Officers upon

13.4    The Faculty Quality Officer then submits the External Examiner Reports to the
        Partner upon receipt.

13.5    Named Partner central contact organises Partner level scrutiny of the External
        Examiner Reports and submits these to relevant staff supporting the delivery of
        the provision as soon as possible.

14.1    The University will be responsible for:
        a)    organising review panel membership for partner and programme
        b)    establishing the review requirements and the schedule of review visits;
        c)    advising the Partner of the requirements for the review process, including
              documentation, meeting arrangements and access to facilities.

14.2    The Partner will be responsible for:
        a)    providing documentation required by the University for reviews within the
              timeframe specified;
        b)    providing access for individuals and review teams to meet with staff and
              students either in person or by electronic means, and to premises to
              review any resources which support the programmes concerned.

        Each partner will inform the other in advance of forthcoming external inspection
        visits (e.g. by Quality Assurance Agency or a PSRB) and of the outcomes of
        these once they are completed.

        IF RELEVANT ADD: In addition, the Partner to inform the University of in-country
        accreditation requirements and activities and comply with University guidelines
        on in-country accreditation in advance of submission to the relevant local
        accrediting body for approval.

14.3    Annual monitoring of the provision:

14.3.1 The University will be responsible for:
       a)    issuing annual monitoring guidelines and templates to the Partner;
       b)    receiving and reviewing completed annual reports from the Partner;
       c)    producing an overall monitoring report for the programme which will be
             provided to the partner and progressed in accordance with the
             University’s programme annual monitoring arrangements.

Document1x                            Page 20 of 30
14.3.2 The Partner will be responsible for:
       a)    submitting annual reports in accordance with University guidelines in a
             timely fashion covering the programmes delivered and the partnership;
       b)    providing and analysing any data required to support the reporting
             process which is in the possession of the partner organisation;
       c)    progressing any actions identified to enhance the quality of the provision.

15.1    The University will be responsible for:
        a)    keeping the partner informed about developments in the programme(s)
              being delivered;
        b)    providing guidance on pedagogical issues relevant to the provision.

15.2    The Partner will be responsible for:
        a)    ensuring that partner staff assigned to support delivery of the programme
              engage in continuous professional development or scholarly activity or
              research to maintain the currency of their knowledge and understanding
              at an academic level above that of the programme which they are
              responsible for delivering to students.

15.3    It is useful if dates of specific staff development sessions are included in the
        annual plan of operations (see sample above in section 11).

15.4    Prior to the centre beginning delivery of the Sunderland programme(s) the Centre
        Leader will carry out training for the local lecturers and administration staff. The
        object of the training is to provide local staff with an understanding of:

       the Sunderland mode of Centre Based operation
       the local staff‟s responsibility and role within that mode
       local staff interaction with the students
       local staff interaction with staff at Sunderland
       the responsibilities of the Sunderland Centre Leader, Programme Leader and
        Module Leaders
       briefings on the nature of the teaching materials and how to use them
       the problems of plagiarism and collusion and how they might help to prevent
        these from happening
       the access provided to the electronic library provision at Sunderland
       the roles of the Module and Programme Boards of Assessment and Study.

        Please note that it is not the intention of this training to pass on subject
        knowledge. Only staff with appropriate subject expertise as demonstrated
        through CVs will be approved to teach on the programme. The ability of local
        tutors to communicate in English and to deliver the module(s) they will be
        expected to support will be ascertained.

16.1    Registered students are entitled to full membership of the University Student’s
        Union and will have access to the Partner and University libraries including
        electronic access to the University’s library resources in respect of students who
        are included in the University’s return to HEFCE.

Document1x                              Page 21 of 30
16.2    The Partner will be responsible for ensuring local support for information
        services and library facilities and maintaining agreed levels of core materials.

16.3    The Partner’s policies in relation to the provision of learning resources will apply
        to students whilst they remain studying at the Partner site.

17.1    The University will be responsible for:
        a)    approving the appointment of staff supporting the delivery on the
              programme in accordance with University criteria in advance of their
              commencing to teach on the programme.

17.2    The Partner will be responsible for:
        a)    providing to the University the CVs of staff whom it proposes to engage to
              support delivery of the programme for approval by the University in
              advance of their appointment;
        b)    submitting details of proposed changes to delivery support staff to the
              University for approval in advance of their implementation;
        c)    maintaining a team of a suitable number and range of staff teaching on
              the programme.

17.3    Approval of Staff, Induction, and Development

17.3.1 The Partner will put forward the CVs of staff whom it is proposed will teach on the
       agreed University programmes. The Partner will also submit to the University for
       approval, via the Centre Leader, a Matrix for each programme to be delivered at
       that Partner site, detailing the names of tutors whom it proposes will lead each
       programme and teach each of the programme modules.

17.3.2 Tutors recruited to teach on the approved programmes are expected to have at
       least one year‟s experience of teaching at higher education level at a level above
       that for which they will be responsible for delivering.

17.3.3 Where staff are appointed subsequent to the initial validation, the above
       procedure should be followed. Approved staff changes should be recorded in the
       annual monitoring report produced by the Partner. All staff appointed should
       undergo an approved process of staff induction/development.

17.4    Curriculum Vitae Checklist

17.4.1 Detailed below are the essential and desirable criteria for those wishing to tutor
       the University of Sunderland undergraduate programmes at Partner sites. Those
       applying should submit a CV, following the template below that clearly
       demonstrates how they meet the “essential” criteria as a minimum and ideally the
       “desirable” criteria too:

17.4.2 Curriculum Vitae Template for Tutors

        Each CV should contain the following information to demonstrate how the
        “essential” criteria are met:

        Name (Surname/first name(s)

Document1x                              Page 22 of 30
        Title   (e.g. Dr/Ms/Mr)

        Academic Qualifications - qualification including any specialisms, date of
        achievement, awarding Institution, classification/grade

        Professional Qualifications - qualification including any specialisms, date of
        achievement, awarding body, classification/grade

        Current Post Title

        Current Responsibilities

        Teaching or training work experience

        Subject area professional work experience

        Areas of Research Activity/Recent continuing professional development
        activities engaged in

17.4.3 Essential Criteria

       An undergraduate qualification either wholly within, or specialising within, the
        subject area
       Teaching at undergraduate level or relevant training within the subject area at a
        level above that for which they are responsible for delivering
       Work experience, training or consultancy within the subject area
       Evidence (in cases where the first language of the applicant is other than
        English) of an English language qualification or experience of teaching or training
        the subject area in the English language

17.4.4 Desirable Criteria

       A postgraduate qualification either wholly within, or specialising within, the
        specific discipline
       Evidence of continuing professional development during the last 3 years
       A research record of publications
       A teaching qualification
       Membership of relevant professional bodies
       Experience of assessing students in the HE in FE environment

18.1    The University will be responsible for: approving, and having oversight of, the
        arrangements which the Partner implements for the welfare of students on a
        general, and on an individual basis.

18.2    The Partner will be responsible for: providing support to students on the
        programme, including appropriate levels of support for disabled students, careers
        advice and guidance, pastoral support, counselling and study skills advice.

18.3    The Partner will be the first point of contact for all student queries regarding
        academic and pastoral support which will be directed through the relevant
        contact person as detailed in the Partner specific student handbook.

Document1x                             Page 23 of 30
18.4    It is the Partner‟s responsibility to ensure that students are fully aware of who the
        relevant contact at the Partner is for their queries.

19.1    All complaints should be progressed in the first instance through the complaints
        procedure of the partner organisation. If the student is not satisfied with the
        outcome of the complaint at this stage he/she may complain to the University in
        relation to issues concerning the delivery or assessment of the programme or the
        resources provided directly to support study on the programme. Other issues
        including non-academic matters may not be referred to the University.

19.2    Academic Appeals in relation to assessment must be made to the University
        using its procedures.

19.3    Students are subject to the rules, procedures, and regulations governing conduct
        and discipline of the Partner institution. However where a disciplinary matter has
        implications for academic quality and standards (for example in the case of
        assessment irregularities) the partner organisation must refer this to the
        University and address the issue in consultation with the University through the
        University’s processes. In such a case the University has the right to exercise the
        ultimate sanction of withdrawing a student from the programme.

19.4    The Partner is responsible for:
        a)    maintaining robust but fair and transparent complaints and disciplinary
        b)    ensuring that students understand the complaints and appeals
              procedures open to them and the disciplinary rules which apply, and that
              they have easy access to the relevant processes and associated

19.5    The University is responsible for:
        a)    giving the Partner access to its process documentation;
        b)    approving the processes managed by the Partner.

20.1    General oversight of the provision, including the maintenance of its academic
        standards will be maintained by the University through:

        a) establishing, operating and managing the Programme/Module Assessment
           Board(s) that shall be Chaired by the University and serviced by the
        b) appointing External Examiners to the provision in accordance with the
           procedures detailed in section 13 above,
        c) reviewing and monitoring the provision and the partnership in accordance
           with its Quality Processes available via
           6062/AQH-I6+Quality+Processes+Doc+final.pdf and with the collaborative
           section of its Academic Quality Handbook accessible via

Document1x                              Page 24 of 30
        d) the University will also undertake an agreed programme of visits to the
           Partner as specified in the University‟s Collaborative Processes: Roles of
           Centre Leaders Section:

20.2    The University will also establish, operate and manage Programme/Module
        Studies Boards that shall be Chaired by the University and serviced by the

20.3    All Programme/Module Assessment/Studies Boards operate in accordance with
        the guidelines on the terms of reference of these of the University accessible via

20.4    Staff Induction and Development

20.4.1 The exact issues to cover in staff induction will vary for each Partner, however,
       issues to cover will typically include:

       Learning and teaching issues; learning outcomes etc
       Academic regulations
       Academic support for students
       Assessment/feedback on assessment
       Quality Assurance issues/annual monitoring requirements etc
       Collection of student feedback
       Plagiarism and cheating
       Complaints procedure
       Access to University on line library facilities

20.5    Athens Accounts for model D tutors

20.5.1 Approved tutors who teach on model D programmes may be eligible to apply for
       a University of Sunderland Associate Lecturer Athens Account. The Athens
       Account will provide access to certain University e-resources for the purpose of
       supporting University of Sunderland students.

20.5.2 To apply for an Athens Account, tutors should print, complete, and sign the
       registration forms available from the Academic Staff at Partner Partners area of
       the library web pages (Library Services at
       If tutors require any assistance please contact:

20.6    Student Representation

20.6.1 It is important to the University that it receives feedback from students about their
       particular programme of study, the modules and any operational issues that need
       to be raised. The University places great value on being responsive to students
       needs and operates on the principles of encouraging students to evaluate the
       quality of their educational experience and to feedback their perceptions of the
       programme and of the centre. Several mechanisms exist within the traditional

Document1x                             Page 25 of 30
        delivery modes to facilitate this process, and the off-campus mode will seek to
        foster the same approach. At the end of each module, students will be required to
        provide feedback.

20.6.2 Elected student representatives should attend regular meetings organised by the
       Partner. The aim of the meetings is to focus on the student presentation of the day-
       to-day running of the programme, to debate any problems which might occur, and
       to report back to the University (through the Centre Leader) on any issues which the
       students feel require discussion at the Programme Board of Studies. Any individual
       student may, at any time communicate with the Centre Leader (directly or via the
       Partner) on any matter causing concern or requiring explanation.

21.1    The University of Sunderland operates a strict equality and diversity policy. The
        University values the promotion of equality and diversity and will therefore not
        tolerate discriminatory practices. Copies of the University‟s position policies on
        this is available on the University‟s Equality and Diversity website:

22.1    Should a programme cease to operate at the Partner, the University may invoke
        its Termination Procedures as specified in the Collaborative Provision

22.2    If the Partner fails to recruit within two years of approval, or thereafter temporarily
        fails to operate for two academic years, the Partner should contact the University
        Centre Leader who will discuss the re-approval processes that will be applied
        before the lapsed programme can recommence to operate with Quality
        Assurance and Enhancement.

This section defines the terms used in collaborative delivery in the University and other
terms commonly associated with quality assurance in higher education. Most of this
terminology is based on that used by the CVU and the QAA in its Code Of Practice for
the assurance of academic quality and standards in higher education. Some terms are
derived from those employed by other higher education organisations with particular
expertise in their field.

ADC               Academic Development Committee (University of Sunderland)
AEC               Academic Experience Committee (University of Sunderland)
AFC               Academic Futures Committee (University of Sunderland)

Annual            is a process whereby staff and students (and possibly others) annually
monitoring        assemble and evaluate data on the operation of the partnership and or the
                  programme, or part thereof, and provide analytical comments on the data and
                  relevant events relating to the operation of the provision.
APL               Accreditation of Prior Learning
Assessment        is a process whereby formal judgement can be made by examiners of the
                  achievement of students against the learning outcomes established in the
                  approved curriculum, using the assessment scheme approved when the
                  programme was validated.

Document1x                               Page 26 of 30
Assessment        describe how well a student has to be able to achieve the intended learning
Criteria          outcome, either in order to pass (in a simple pass/fail system) or in order to be
                  awarded a particular grade.

Award             denotes a degree, diploma, certificate, or other similar formal mark of
                  recognition of successful completion of a programme of study. Some awards
                  also qualify their holders in more specific ways: for example, a degree may
                  permit or facilitate entry to a particular vocation or profession, or exempt the
                  holder from part or all of a professional examination. In these circumstances
                  an award may also be a qualification.

Awarding          means a university or other higher education institution empowered to award
institution       degrees, diplomas, certificates, or credits by virtue of authority given to it by
                  statute, Royal charter or the Privy Council or under licence from another body.
                  (The Department for Education and Employment publishes official lists of
                  those UK universities and colleges with degree-awarding powers and also of
                  those colleges which offer courses leading to the degrees of other institutions).
Cohort            describes a group of students or learners who start their period of study
                  together and, subject to satisfying assessment requirements, progress in
                  tandem through the programme.
Collaborative     refers to the relationships between higher education institutions, with power to
provision         award degrees and diplomas (awarding institutions) and the institutions or
                  organisations providing the tuition or support to the students (partner
Core module       is a module which all students taking a particular programme are required to
CPD               Continuing Professional Development
Credit            provides a means of quantifying assessed learning outcomes achievable in a
                  given number of notional learning hours and at a given level.
Delivery of a     embraces teaching, management, administration, and assessment of a
programme         programme of study.
Double            is where an assessment is marked twice by two different people. This may be
marking           done blind where neither person knows each other‟s mark nor this is the
                  normal practice with projects/dissertations/theses.
EFL               English as a Foreign Language
Elective/Option   is a module undertaken as a free choice which may be outside the primary
module            area of study
External          Appointed by the University of Sunderland to inform approval and periodic
Adviser           review of partnerships (see University collaborative processes in the Academic
                  Services section of the University‟s website for further details)
External          is a cognate subject specialist from another institution or from practice, of
Examiner          suitable academic standing, appointed by the University Academic Board to
                  serve for a defined period, to confirm the standards of student performance
                  within programmes leading to a specified award. In modular programmes, an
                  external examiner responsible for the standards of the award as a whole might
                  not be expert in the specific subjects concerned, but be expert in the quality
                  assurance of awards.
Formative         is an assessment which is intended to be informative only, with the prime
Assessment        purpose of helping students to improve.
FQMSC             Faculty Quality Management Sub-Committee
FTE               Full-time Equivalent
HEA               Higher Education Academy
HEFCE             Higher Education Funding Council for England

HESA              Higher Education Statistics Agency which is the national UK body responsible
                  for collecting statistical data relating to all aspects of higher education,
                  including students.
IIP               Investors in People

Document1x                                Page 27 of 30
IQER              Integrative Quality Enhancement Review of FE Colleges where its HE
                 provision is funded by HEFCE – conducted by Quality Assurance Agency
JANET            Joint Academic Network
JISC             Joint Information Systems Committee
Learning         are materials produced in one of a number of media that designed to engage
materials        the learner in active participation in the learning process. These would
                 normally be activity based and quality assured for learning design and subject
Learning         is an assessed result of a programme, module or unit of assessment which all
outcome          successful students will have achieved. An intended learning outcome is an
                 assessed result of a programme, module or unit of assessment which all
                 successful students should have achieved.
Learning         are a range of material accessible to the learner in print, CD ROM, video,
resources        audio or on line format. Sources include libraries and web sites.
Learning         is support provided by a tutor either face to face or electronically mediated that
support          specifically facilitates student learning in their own subject and performance in
                 assessment. Skills gained may be transferable to other situations.
Collaborative    is a document agreed by an awarding institution and a partner organisation
Provision        which covers those matters which govern the formal relationship between the
Agreement        two institutions and provides a framework within which programmes of study
                 can be approved and/or delivered.
Moderation of    is where a moderator takes samples (usually about 10%) of marked
assessment       assessments from the whole range of achievement and verifies the first
(internal and    marker‟s conclusions.
Module           is a discrete unit of assessed learning with coherent aims and learning
Notional         refers to the length of learning time which it is estimated will be taken on
learning time    average to achieve the specified learning outcomes
NUS              National Union of Students
OFSTED           Office for Standards in Education
Pathway          is used to describe a recognised route through a programme of study.
PDAP             Partnership Development and Approval Panel (University of Sunderland)
PI               Performance Indicator
Pre-requisite    is a module which students are required to pass, or be credited with, prior to
module           proceeding to a specific module. Pre-requisites are not permitted within a

Professional,    are organisations which approve or recognise specific programmes in the
Regulatory and   context of the requirements for professional qualification. Some such
Statutory        organisations have a prescribed statutory responsibility to approve or
Bodies           recognise programmes and/or to determine the academic standards and
(PSRBs)          professional or vocational components of such programmes.
Programme        is a complete study route with its own aims and learning outcomes made up
                 from combinations of modules and which leads to a recognised and approved
                 academic award.
Periodic         Is the process by which the University conducts a review of the Partnership,
Partnership      normally every six years.
Periodic         is the process whereby internal and external academic and professional peers
Programme        and students (and possible others) evaluate the operation of the programme
review           and achievements of the students over a period of years. It provides for
                 greater reflection on the operation of the programme than any single annual
                 monitoring activity.
Programme        provides a concise statement about the intended learning outcomes from a
specification    particular programme, information about the teaching, learning and
                 assessment methods used to enable the learning outcomes to be achieved
                 and demonstrated, and shows how the modules and units of study which
                 make up a programme will relate to levels of achievement recognised in the
Document1x                               Page 28 of 30
                 qualification frameworks.
QAA              Quality Assurance Agency for Higher Education
QAE              Quality Assurance & Enhancement
QMSC             Quality Management Sub-Committee
Qualifications   describe the structures being developed by QAA within which it is intended
frameworks       that all UK higher education qualifications and awards should be located.
Quality          is the means through which an institution confirms that the conditions are in
assurance        place for students to achieve the standards set by the institution or other
                 awarding body.
SLA              Service Level Agreement
Student          is a record of the credits achieved by a student and may include other aspects
Transcript       of the student experience (e.g., language and location of study and
                 assessment). It is issued as quantitative evidence to support an award
Subject          is a term used to define explicit national statements of academic standards or
benchmark        outcomes, at subject level. Subject benchmark information of this type
information      provides a reference point against which outcomes can be measured.
Summative        sums up a student‟s achievement and is largely concerned with making
assessment       evaluative judgements
TQM              Total Quality Management
TDA              Training and Development Agency for Schools
UCAS             Universities & Colleges Admissions Service
VFM              Value for Money
Virtual          is a piece of software comprising a number of features that together deliver
Learning         content, communicate with learners, and track student interaction.

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        The following internet links might be useful for partner or University staff involved
        in collaborative programmes: (NB Please advise Quality Assurance & Enhancement of any broken

Organisation/Link                          Web Address
British Council, The             
Education and Learning, UK:      
University and Higher Education            g/UniversityAndHigherEducation/index.htm
Education Company, The (formerly 
Education Direct)
Edexcel (e.g. for HND/C          
Foundation Degree Forward closed 
in July 2011, For general
information about FDF, its
services and resources see the
HEFCE website
Higher Education Academy         
HESA (Higher Education Statistics
Higher Education Funding Council 
England (HEFCE)
Office for Standards in          
Education (Ofsted).
Quality Assurance Agency (QAA) - 
main website
QAA – Academic Infrastructure    

Qualifications and Curriculum    
Development Agency (QCDA)
Quality Assurance Agency Code of 
Practice: Disabled Students section        dance/Pages/Code-of-practice-Section-3.aspx
Scottish Qualifications Authority
Skills Funding Agency            
Universities and Colleges        
Admission Service (UCAS)
Universities UK                  
University of Sunderland home    
University of Sunderland Learning
Matters website
University of Sunderland Academic
Services: Academic Quality                 services/academic-quality-handbook/
Handbook website link

Document1x                                 Page 30 of 30

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