AQH-I3-4 Operations Manual Guidelines – Model D
Version 7.0 August 2011
for programmes approved
to be offered in partnership between
the University of Sunderland (the University)
[PARTNER NAME] (the Partner)
in accordance with the University’s Collaborative Model D (Tutor
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Version History of Template (for QAE use only):
Version Occasion of Change Date of Modifications
Change author modification made
1.0 Original placed S Sutcliffe September 2008 Mainly
in Academic references to
2.0 Updates to C Gardner October 2009 – Various, to
University O Palimeris June 2010 reflect the
collaborative new CP
3.0 Staff Changes S Patience September 2010 Section 2.1.3
4.0 QMSC approved C Gardner 20.10.2010 Introduction
Roles of APLs updated
5.0 Updates to C Gardner 12.01.2011 Various, to
University reflect new
terminology, to University CPA
provide link to terminology,
current Section 2.1.3
University faculty replaced with
staff, and faculty structure
updated links to link to current
websites faculty staff
6.0 Changes to S Patience April 2011 Change to
Services contact list
7.0 General Update C Gardner August 2011 General Update
Implementation and Modification History (for Faculty use only):
Version Occasion of Change Date of Modifications Version
Change author modification made signed
EXAMPLE Issued to xxxxxxxxx 20.1.10 Template FQMSC
Partner on annotated to (minutes
approval to incorporate 15.02.10
run more details refer)
programme of specific
Your support and co-operation will be very much appreciated, and any feedback you can
provide on the effectiveness of the Operations Manual template would be gratefully
received. Please contact Quality Assurance and Enhancement at the University of
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1.0 INTRODUCTION ................................................................................................. 4
2.0 MANAGEMENT OF THE PARTNERSHIP ........................................................... 5
3.0 DETAILS OF THE PROGRAMMES AND MODEL OF DELIVERY ...................... 5
5.0 ROLES AND RESPONSIBILITIES ...................................................................... 7
6.0 LEARNING AND TEACHING............................................................................. 10
7.0 PUBLIC INFORMATION .................................................................................... 10
8.0 ALLOCATION OF STUDENT NUMBERS .......................................................... 10
9.0 RECRUITMENT AND ADMISSIONS ................................................................. 11
10.0 STUDENT INDUCTION ..................................................................................... 13
11.0 PROGRAMME DELIVERY ................................................................................ 14
12.0 ASSESSMENT .................................................................................................. 18
13.0 EXTERNAL EXAMINERS .................................................................................. 19
14.0 PROGRAMME AND PARTNER REVIEWS ....................................................... 20
15.0 STAFF DEVELOPMENT ................................................................................... 21
16.0 LEARNING RESOURCES ................................................................................. 21
17.0 HUMAN RESOURCES ...................................................................................... 22
18.0 STUDENT SUPPORT ....................................................................................... 23
19.0 STUDENT COMPLAINTS, APPEALS AND DISCIPLINARY PROCEDURES .... 24
20.0 QUALITY ASSURANCE POLICIES AND PROCEDURES ................................. 24
21.0 EQUALITY AND DIVERSITY ............................................................................. 26
22.0 TERMINATION .................................................................................................. 26
23.0 GLOSSARY OF TERMS.................................................................................... 26
24.0 USEFUL LINKS ................................................................................................. 30
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1.1 Welcome to the University of Sunderland‟s Faculty of xxxxxxxxxxxxxx and the
Department of xxxxxxxxxxxxxxx. Your Centre has now been formally approved
to run one of the University‟s programmes.
1.2 This operations manual has been designed to promote common understandings
about the respective roles and responsibilities of the Partner and University staff
involved in the delivery, management, quality assurance, and co-ordination of the
University‟s collaborative programmes. Mutual understandings are essential to
assure parity of the student experience, regardless of the site of delivery. It is
designed by the University for use by all University and Partner staff associated
with the provision. The University and the Partner are jointly responsible for
ensuring that this is issued to all staff who contribute towards programme
delivery. It is important to us that staff feel supported and have appropriate
Contacting relevant staff
Resolving issues in a timely way
Working together in a true partner relationship including full understanding of the
University‟s processes, procedures and regulatory requirements
1.3 It thus amplifies the roles that staff in each organisation are expected to fulfil as
laid down in the Collaborative Provision Agreement that governs this
collaboration. It may also be useful to refer to the University’s Guidelines on
the Role of Assistant Programme Leaders at Partner Institutions accessible
Clauses from the Agreement are included as italicised sections throughout the
Manual, beneath which the requirements are explained in more detail. The
Agreement has been drawn up to reflect the University of Sunderland‟s
Collaborative Processes - see:
together with its Collaborative Models of Provision paper and relevant sections
from the Quality Assurance Agency‟s Code of Practice (e.g. Collaborative
Provision & Flexible and distributed learning (including E-Learning) (last amplified
October 2010)). These Agreements are normally reviewed every six years.
Please refer to the University’s Academic Quality Handbook for all
guidelines referred to in this manual, see:
1.4 Your support and co-operation will be very much appreciated, and any feedback
you can give us on the effectiveness of the Operations Manual would be
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2.0 MANAGEMENT OF THE PARTNERSHIP
2.1 MANAGEMENT STRUCTURE: UNIVERSITY OF SUNDERLAND
Please refer to:
for details of the University of Sunderland Management Structure.
2.2 Management structure: the partner [to be inserted]
2.1.3 Faculty Structure: University of Sunderland
Please refer to http://www.sunderland.ac.uk/faculties/ to access specific
Each University Faculty includes a Dean, Associate Dean – Student Experience,
Associate Dean – Resources, Research and External Engagement, Associate
Dean – Recruitment and Development and Heads of Department.
Applied Sciences Department of Computing, Engineering & Technology
Department of Psychology
Department of Pharmacy, Health & Well-being
Department of Sport & Exercise Sciences
Education and Society Department of Education
Department of Social Sciences
Department of Culture
The Faculty of Business Sunderland Business School
and Law Department of Law
Centre for Flexible Learning
Arts, Design and Media Department of Arts & Design
Department of Media
Figure 1: University Faculties and Departments
3.0 DETAILS OF THE PROGRAMMES AND MODEL OF
3.1 The AGREED University programmes (as defined by the relevant programme
specification produced and approved by the University) will be offered at
approved Partner sites by MODEL D, through tutor supported delivery by Partner
staff approved by the University to support the provision. Further details of the
Model are accessible via the following University guideline link
For a full list of programmes/sites covered by this manual please refer to the
Collaborative Provision Agreement – Quality Assurance and Schedule of
Programmes Annexes, available on request from Quality Assurance and
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4.0 CONTACTS INFORMATION
4.1 ‘Central’ and key Faculty University of Sunderland telephone numbers
Vice Chancellor and Chief Executive tel: 0191 515 2036
Deputy Vice Chancellor & Chief Executive (Academic) tel: 0191 515 2039
Deputy Vice Chancellor & Chief Executive (Resources) tel: 0191 515 2460
Director of Academic Services tel: 0191 515 2060
Director of Human Resources tel: 0191 515 3427
Assistant Director of Academic Services tel: 0191 515 2433
Assistant Director (Marketing and Recruitment) tel: 0191 515 2667
Assistant Director (Student & Learning Support) tel: 0191 515 2903
Collaborative Provision Manager tel: 0191 515 2063
Educational Partnerships Administrators, Marketing and tel: 0191 515 3892
Recruitment tel: 0191 515 2806
Senior Quality Assurance & Enhancement Officer, (Officer to Higher tel: 0191 515 2065
Education in Further Education Practitioner‟s Group and central contact for Edexcel)
Senior Quality Assurance & Enhancement Officer (Officer for tel: 0191 515 2069
Collaborative Practitioner‟s Group)
Educational Partnerships Officer (Communications), Marketing tel: 0191 515 3892
Educational Partnerships Officer (Resources, Marketing and tel: 0191 515 2806
4.2 Faculty, Department, and programme University of Sunderland contacts:
[to be expanded as appropriate]
Dean of Faculty xxxxxxxxxxxx
Faculty Associate Dean (Student Experience) xxxxxxxxxxxx
Faculty Quality Management Sub-Committee Chair xxxxxxxxxxxx
HE in FE Practitioner‟s Group nominee#
Centre Leader xxxxxxxxxxxx
Programme Assessment Board Chair xxxxxxxxxxxx
Programme Studies Board representative xxxxxxxxxxxx
Programme Leader xxxxxxxxxxxx
Administrative staff xxxxxxxxxxxx
General Enquiry Telephone number for the Faculty xxxxxxxxxxxx
4.3 Partner Contacts (to be completed by Partner)
Programme/Module Assessment Board representative
Programme/Module Studies Board Chair
HE in FE Practitioner‟s Group nominee#
Assistant Programme Leader
# (WHERE APPROPRIATE) HE and FE Practitioner‟s Group nominees (of the HE in FE Group) have agreed
to act as a central channel of communication for their organisation/Faculty; e.g. to facilitate submission by the University
(via the Faculty Quality Officer) of external examiner‟s reports to relevant College staff via this named nominee.
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5.0 ROLES AND RESPONSIBILITIES
The sections below represent broad responsibilities that are described in
more detail in relevant sections of this Manual.
5.1 The University has responsibility for:
The Award, including quality assurance of the partnership, programmes and of
the student experience
Programme planning, design, assessment and review
The provision of the University Centre Leader and Programme and Module
Leaders at the University
The approval of Partner staff appointed to support the delivery of programme
Supporting staff development of Partner teaching support staff
The approval of public information including marketing materials in respect of the
Programme admission decisions and the registration of students to the
University‟s student records system (SITS)
The issuing of offer letters to students
Information services support (providing any agreed access to the University‟s
The appointment of and liaison with external examiners
The organisation, management and operation of Assessment and Studies
Amendment and discontinuation of programmes with agreed notice
Provision of transcripts of results and final award parchments
5.2 The Partner has responsibility for:
Adhering to University policy and procedures
The appointment of staff attributed to supporting delivery of the provision across
the sites of delivery (in accordance with University criteria and approval), and
related administrative staff
Provision of staff/tutor induction and development at each Partner site of delivery
The co-ordination of student applications and student records management
Information services support, e.g. ensuring agreed levels of library facilities at
each site of delivery together with any other agreed specialist resources
The submission of reports to the University and other, timely, information on
registered students as may be required
The marketing of the programme for local recruitment
The co-ordination of staff and student feedback from each Partner site of delivery
The submission of public information including marketing materials to the
University for approval following any in-house Partner approval
Student Induction for University Programmes
Student academic and pastoral support.
5.3 Role of the Study Centres
A student will join a programme based at a local Study Centre. The Study Centre
tutorial/practical sessions with appropriate support for all taught modules.
adequate hardware/software to support practical computer-based sessions.
tutorial facilities for project students.
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a base library of all key and support texts for the relevant programme.
facilities for all examinations.
a front-line student counselling service.
a communication link with the programme team at Sunderland.
a receipting service for all coursework hand-ins.
a student counsellor.
5.3 Role of Programme Leaders
The Programme Leader is in charge of the whole programme, and oversees
each stage or Level of the programme at the University of Sunderland.
5.4 Role of Centre Leaders
Centre Leaders will be appointed by the University of Sunderland. Their roles
are articulated in the University‟s Academic Quality Handbook via the following
* N.B Only the Centre Leader at Sunderland has the authority to extend the
deadline for a particular assignment. This can be done if a complete cohort is
affected by unforeseen difficulties, e.g. network problems at a Study Centre over
several weeks of a module.
The template for the annual report that University Centre Leaders need to
produce each year is accessible via the following link:
5.5 Role of Module/Instance Leader
Each taught module on the programme will be the overall responsibility of a
Module/Instance Leader based in the Department at the University of Sunderland.
The Module Leader will:
Be responsible for the academic content of the module in that they will
prepare any updated material deemed necessary.
Be responsible for the production of assessments, which will be moderated
using standard Department procedures.
Be responsible for the recording of assessment results.
Be responsible for the presentation of results for all assessments within the
module at the appropriate Module Assessment Board.
Answer queries and offer advice to Local Lecturers on all aspects of the
running of the module.
Respond to individual student queries with regard to their module. Where
normal communication channels have been exhausted (via the local tutor).
Students are free to contact Module Leaders directly by E-Mail or through
their study centre. E-mail contact should be copied to the Centre Leader so
that central oversight of any difficulties is maintained.
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5.6 Role of Administrative Staff
Contact with the administrative team is primarily via the contact details provided
above. E-mails will normally be acknowledged within two working days.
5.8 Role of Study Centre Staff
5.8.1 Local Study Centre Co-ordinators will:
Provide first-line advice and act as a vehicle for communication with the
Centre Leader at Sunderland where students are experiencing any difficulties
in their private or work lives which may affect their performance on the
Facilitate day-to-day communication links between the local student body and
the programme team at Sunderland.
Ensure that registration forms are completed by students in a timely manner.
Co-ordinate the election of student representatives for each cohort of
Organise meetings with student representatives to discuss any and all
aspects of the running of the programme. A report of any major issues raised
by these meetings will be sent to the Centre Leader in Sunderland.
Ensure that feedback is provided by both staff and students for the relevant
Board of Studies
Co-ordinate all receipting of coursework hand-ins and examination
Be the sole point for students notifying the Centre Leader of late assignment
Ensure that students are aware of mitigating circumstances procedures. Note
that where mitigation circumstances are claimed by a student, that the
acceptance of such mitigation is the responsibility of the Extenuating
Circumstances Panel, which meets monthly. Extenuating Circumstances can
only be accepted by this panel at the appropriate meeting, and not at any
Prepare an Annual Report from the Study Centre for each subject area at the
end of each academic year. The template for this report is accessible via:
5.8.2 Role of Local Lecturers
Each Study Centre will nominate Local Lecturers who will be appointed for every
taught module on the relevant programme. Some Lecturers may be appointed to
more than one module, but each module will have an individual who is
responsible for co-ordinating the operation of that module. To support the Local
Lecturer, a Module Leader (or Instance Leader) in Sunderland (an academic
member of staff) has been appointed to have overall control of the operation of
modules as appropriate (see section on Module Leaders and Instance Leaders).
Local Lecturers will:
Co-ordinate the operation of the module in the local centre.
Deliver PowerPoint lectures where appropriate providing first-line response to
any queries raised by students.
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Refer queries requiring further consideration to the Module Leader for the
Conduct all tutorial activities required for a particular module.
Co-ordinate the handing out of all coursework assessments where relevant.
Liaise with the local Student Counsellor where problems arise.
In order to qualify as a local lecturer, a candidate must satisfy the Head of
Department at the University of Sunderland that he/she has the necessary
academic and professional qualifications and background to support teaching
at the appropriate level.
6.0 LEARNING AND TEACHING
6.1 Learning and teaching of the programme will be as described in the student
handbook and programme and module guides
7.0 PUBLIC INFORMATION
The University reserves the right to publicise its collaborative programmes in its
own publicity materials and in other publicity materials agreed with its partners.
7.2 Marketing and Promotion
7.2.1 The University will be responsible for: receiving and approving the accuracy of
publicity materials prior to their implementation and regularly monitoring these
and other information issued to registered or prospective students in respect of
the collaborative provision.
7.2.2 The Partner will be responsible for:
a) submitting to the University, publicity materials in respect of the
collaborative provision, for approval prior to their implementation;
b) publicising locally the availability of the programme(s) and the recruitment
and admission arrangements.
7.2.3 The success of the programmes(s) at your Study Centre relies very much on the
successful marketing and promotion of your particular locality. You will know
best which particular mediums are best for you area, and how and where you can
target potential students. All publicity material must be approved by the
University of Sunderland, to ensure a consistent, appropriate and professional
corporate image. It is essential therefore that you pass any publicity material to
your Centre Leader for approval, prior to using it.
8.0 ALLOCATION OF STUDENT NUMBERS
8.1 The number of student places per annum will be agreed with the University in
accordance with the Financial Annex to the Collaborative Provision Agreement.
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9.0 RECRUITMENT AND ADMISSIONS
9.1.1 The University will be responsible for:
a) liaison between the Partner and the University regarding the offering of
conditional (and, subsequently, unconditional) places on the programme;
b) issuing conditional and unconditional place offers, including admissions
Terms and Conditions, (and, where appropriate, to specify the IELTS
(International English Language Testing System) score requirements) to
student applicants in accordance with University programme regulations;
c) approving/declining non-standard entry applications in accordance with
the Accreditation of Prior Learning (APL) procedures of the University.
9.1.2 The Partner will be responsible for:
a) forwarding completed student application forms to the University prior to
the programme start date;
b) communicating with the University regarding University approval of non-
standard entry applications.
9.1.3 Applications are made on the University of Sunderland application form and will
be considered by the relevant University Programme Leader or delegated
9.2 Entry Criteria
The normal entry criteria for admission to the agreed University programmes are
detailed in the relevant University programme specifications and University of
Sunderland academic regulations accessible through:
Any articulation routes will also need to be approved by the relevant University
Faculty Quality Management Sub-Committee (FQMSC). The University‟s
articulation guidelines are accessible on
9.3 Enrolment and Registration
9.3.1 The University will be responsible for:
a) providing student registration forms;
b) ensuring that students are registered at the start of each stage of their
programme and accurately inputting student information onto the Student
Records System (SITS);
c) generating a University student ID for all registered students and issue of
a welcome pack to include an email account that will allow access to the
d) designing data reports drawn from the University Student Records System
(SITS) as necessary.
9.3.2 The Partner will be responsible for:
a) ensuring completed student registration information is returned to the
University in accordance with University deadlines;
b) providing the University with accurate student progress information as
necessary in a timely fashion.
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9.4 When a centre is ready to begin recruiting, the following steps will be taken:
A Centre Leader will be appointed at the University of Sunderland.
Administration resources will be allocated at the University of Sunderland.
A local (centre) co-ordinator and administration resources must be identified.
Please note: It is essential that all students register before starting their
programme as without this they cannot receive a user-id or password to access
University of Sunderland on-line facilities.
9.5 UK HEFCE funded centres should forward their registration forms to the
University‟s Marketing and Recruitment Service. The UK private colleges‟ and
overseas centres‟ co-ordinators process registration forms as per the flow
diagram „Handle Enrolments‟.
9.6 There are normally two intakes a year September/October and
January/February. Other start points may be agreed at the discretion of the
University. When ready to commence, the study centre must negotiate the start
date with the appointed Centre Leader.
9.7 Payment of Fees
Fees are due on registration. UK HEFCE funded centres should forward fee
payment to the Marketing and Recruitment Service and UK private colleges and
overseas centres should submit payments to the Department‟s Finance Unit in
accordance with the financial annex to the Collaborative Provision Agreement.
9.8 Changes in Personal Details
Any changes to a student‟s personal details e.g. name or address should be
reported to the Centre‟s Co-ordinator on the appropriate form which must be
immediately forwarded to the administration team in Sunderland.
Where circumstances dictate that that Study centre is no longer a viable base for
a particular student, that student, with the permission of the Programme Leader
may be able to transfer to another Study Centre. When transferring to another
centre, the student must adopt all the conditions applying at the new centre, e.g.
hours of attendance, fees etc.
9.10 Leaves of Absence
Leaves of absence must be agreed by the Centre Leader in advance for an
agreed period of time based on acceptable mitigating circumstances. A Leave of
Absence form should be forwarded to the administration team at Sunderland for
processing. The form must include details of the last day of attendance and
expected return date for leave of absences. The University‟s Leave of Absence
Policy is accessible via:
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Any student wishing to withdraw from the programme must inform the Centre‟s
Student Co-ordinator and complete the relevant form. This form should be
forwarded to the administration team at Sunderland for processing. The Centre
Leader should also be informed. The form must include details of the last day of
All students whose studies cover more than one academic year will be required
to re-enrol at the beginning of the subsequent year, once progression is
confirmed by the University Programme Assessment Board.
The University will send “Re-enrolment” forms to the Partner, from where they will
be forwarded to students as appropriate with instructions for completion. The
Partner will ensure that Re-enrolment forms are completed by students and
returned to the University via the Centre Leader in accordance with the deadline
specified by the University.
10.0 STUDENT INDUCTION
10.1.1 The University will be responsible for: inducting registered students as
University of Sunderland students.
10.1.2 The Partner will be responsible for: inducting registered students to their
programme of study.
10.2 Information to be provided for students
Contact details for students (to be completed by the Partner and the University)
Study skills information
Information about pastoral support
Procedures and Administration
Information on student and learning support including careers advice
Information on the University‟s Library services and those of the Partner
An assessment cover sheet
A mitigation form
Changes to personal details
Withdrawal from the programme
Leave of absence
Appeals and complaints procedures
Health and safety information
10.3 Typical Student Induction programme content
Introduction to the Partner and the University – roles, access to facilities, contact
Information regarding pastoral support
An overview of programme structures and assessments
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Discussions on study and assignment writing skills
The opportunity to discuss expectations and what students want to achieve from
Advice on reading material
Details on what students can expect from their tutors
An overview of the programme regulations on re-assessment and mitigation,
Administration information such as how to access the University of Sunderland
Library services including on-line resources (where access to these is
Networking and introduction – sharing work experiences/expectations
Election of representatives for the Partner staff/student liaison committee
Student feedback mechanisms
Schedule of assessment
Consideration of results
Procedure for publication of results
11.0 PROGRAMME DELIVERY
11.1 University Responsibilities
11.1.1 The University will be responsible for:
a) designing and developing the structure and curriculum of the programme
and the associated modules approved to be delivered by the Partner;
b) approving alterations to programme and/or module content, mode of
delivery and assessments;
c) developing and issuing to the Partner learning and teaching materials to
support delivery of the programme at the centre by tutor supported
d) designing and issuing to all staff an Operations Manual detailing the
precise arrangements to facilitate the delivery, quality assurance and
management of the programme;
e) producing handbooks for students relevant to the programme of study;
f) establishing, Chairing and managing Programme and Module Boards of
Studies as required for the programme and the associated modules.
11.1.2 The Partner will be responsible for:
a) day-to-day management, co-ordination of operation and delivery of the
approved programme in line with the Operations Manual including the
delivery of teaching and other means to facilitate learning using the
materials provided by the University;
b) ensuring that all appropriate guides and handbooks are issued to
c) establishing a technology assisted learning environment for the
programme(s), e.g., to facilitate access to on-line facilities by registered
11.2 More broadly, the University is responsible for the day to day management, co-
ordination of operation and delivery of the approved programme and its
associated modules including any agreed teaching of full-time/part-time/full-time
notional (as appropriate) sessions that may be based at the University. The
Partner will be responsible for day to day management, co-ordination of
operation and delivery of the programme (and its associated modules), including
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the teaching of full-time/part-time/full-time notional sessions that will be based at
the partner‟s premises.
11.2.1 Where appropriate, the Partner will be responsible for the supervision of work-
based assessments, appropriate training for student mentors, and the risk
assessment of practice placements.
11.2.2 The structure of the programme is included in the programme specification
approved by the University. The University is responsible for the design and
development of the structure of the programme and its composite modules. The
University Academic Board (via the Faculty Quality Management Sub
Committee) is responsible for approving any modifications to the programme.
The University Programme Leader/Centre Leader will ensure that Partner staff,
including the Assistant Programme Leader, are consulted should modifications to
modules or the overall programme be proposed by the University during the year.
Partner staff must be made aware of any changes to the University
modules/programme so that any potential issues can be identified and addressed
in advance of operation of the revised module. Should the Assistant Programme
Leader wish to propose a modification this should be discussed in the first
instance with the University Programme Leader/Centre Leader. (Such changes
should also be communicated to the University Library – particularly if these
could affect the University‟s library provision).
11.2.3 In addition, the University, via the Programme/Centre Leader will normally
approve the module guides produced (in accordance with University guidelines)
by each Partner Assistant Module Leader. Each module guide contains a
breakdown of the total student learning hours. These are normally 200 for a 20
credit module, 100 for a 10 credit module etc. It is important that delivery of
University programmes and modules is conducted in accordance with this
module guide; e.g. in terms of student contact time. Any proposed deviations
from this must be agreed by the University (via the University Programme/Centre
Leader) in advance. Learning materials, technology assisted learning facilities
including lesson plans will also be produced by the Partner.
11.2.4 Module Learning Material
All learning materials are provided by the University of Sunderland and are
subject to copyright regulations.
It is important that tutors are familiar with the content of programme and module
guide along with any other learning materials, such as PowerPoint presentations
for lecture/tutorial support, so that they are able to assist and advise students
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THE UNIVERSITY OF SUNDERLAND
THE STUDY CENTRE WILL
In advance of the programme being Provide a library of essential and
offered at the Study Centre, recommended text books
approve available resources Ensure appropriate facilities for the
Provide the Study Centre with storage and issue of learning
Module and Programme materials
Handbooks Ensure guides and handbooks are
Provide Guides and learning distributed to all students and tutors
materials for all taught modules at the appropriate time
Provide module reading lists Provide the necessary facilities for
Provide Induction Guidelines as a video-conferencing
framework for the Induction Ensure suitable computer hardware
Programme and software resources, and audio
and video equipment are available
for learning materials to be used
Ensure that students are provided
with a comprehensive Induction
Programme consistent with
11.3 Calendar of Activities
The University Faculty administrative staff will normally advise partner staff as
early as possible of the proposed dates of activities including Programme and
Module Boards. The dates of such Boards should be incorporated within an
annual plan of operations so that all staff are aware of these at the start of each
year. The following example, commended as good practice at a variety of
reviews, should be applied and updated annually:
Note: This grid (into which approximate dates have been inserted) is intended to
provide an overview of typical activities involving collaborative provision that
take place during each year. Exact dates and specific activities e.g. the type and
frequency of Development Day Sessions and the timing of programme boards
will be determined by each Faculty and the grid below annotated accordingly.
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Date/time University Partner meeting/activity Location
30 June Collaborative annual
monitoring report guidelines
issued to partners by
31 July Partner Annual Monitoring
Reports to be completed
and returned to the
University via the host
1 August Student Handbooks for the
coming academic year to be
finalised and approved as
st Operations Manual updated as
necessary, in consultation with
University, for the coming academic
year to be issued to all staff who
contribute to the co-ordination,
teaching and administration of the
1 September Student Induction Sessions
Early September Development Day for
Mid September Autumn Term begins (new
students) – see University
website for Dates
Late September Programme Refer/Defer
Late September Autumn Term begins
Mid October Development Day
Mid November Development Day
Mid November or University of Sunderland
earlier HEFEPG meeting including
enhancement session 1
Early December University Graduation See:
Late December Development Day for
Late December Autumn Term Ends
Early January Spring Term Begins
Early February Programme Assessment
February/March University Open Days See:
March Partner Cluster Feedback
day, Sharing Good Practice
March University of Sunderland
HEFEPG meeting including
enhancement session 2
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Date/time University Meeting/Activity Partner meeting/activity Location
Late March/early Spring Term Ends
April Summer Term Begins
Late April Moderation of Assessment
May Development Day
and Programme Studies
June University Open Day
June Moderation of Assessment
June University Open Day
Summer University of Sunderland
June University of Sunderland
HEFEPG meeting including
enhancement session 3
July Summer Term Ends
July University Graduation
August University Open Days
Similarly, the Partner should inform University staff in advance of „in-house‟
meetings taking place that require input from the University. Partners are invited
to attend University boards in studies mode but it is particularly important that
they attend Assessment Boards given this is where student grades are agreed.
The constitution of University boards is laid out in University guidelines in its
Academic Quality Handbook available on the University‟s website. Partner and
University staff, particularly the Programme Leader, Centre Leader and Assistant
Programme Leader, should ensure they understand the implications of the
Collaborative Provision Agreement for the operation of the provision.
12.1 The University will be responsible for:
a) establishing, Chairing and managing Programme and Module
b) setting, marking and moderating course assignments, examinations and
c) assuring the recording of and notification of assessment results to
d) issuing award parchments and transcripts to students. The award
parchment produced for successful students by the University shall state
that the student has achieved the award as specified in the Collaborative
12.2 The Partner will be responsible for:
a) conducting assessments in accordance with the relevant guidelines such
as those for invigilation procedures;
b) ensuring that best practice is followed to guarantee the security of
assessment processes and to minimise the risk of any forms of
malpractice on the part of the candidates. This includes processes for
verification of the authenticity of the work submitted;
c) ensuring that appropriate examination venues are provided which meet
academic requirements and comply with health and safety legislation;
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d) notifying students of assessment arrangements including time and date,
venue and behaviour protocols;
e) notifying students of course assignment deadlines and ensuring the
secure receipt of coursework.
12.3 Students studying University programmes will be assessed in accordance with
the University‟s Assessment Policy. This and the University‟s Generic
Assessment Criteria are accessible on: (Assessment Policy)
(Generic Assessment Criteria)
12.4 Model of assessment
12.4.1 The processes by which University and Partner staff will assess and moderate
the assessed work of students will be in accordance with the model agreed
between the University and Partner and the University‟s minimum threshold
standards articulated within the University‟s Marking Policy accessible on
The precise means by which this will be applied for the provision is as follows:
TO BE COMPLETED BY THE UNIVERSITY FACULTY
12.5 Timing and Delivery of Assessment
12.5.1 The University will publish an assessment schedule which will be reviewed as
part of the Programme Annual Monitoring process. Assessment will take place at
approved Partner sites. Where the assessment is an examination it will be held
under conditions laid down by the University.
12.5.2. The Partner is required to comply with the University‟s Assessment Policy, e.g.
with regard to invigilation procedures and safeguarding processes – see link
above at 12.3.
12.6 Transcripts and Parchments
12.6.1 The University will be responsible for: producing transcripts and parchments
for successful students. Students who successfully complete their studies will be
issued with a transcript which states that the student has been awarded a
University of Sunderland award studied at the Partner site, and the award
parchment they are issued with will make reference to that transcript. The
University retains the right to make amendments to the parchment in the event of
the introduction of any future requirements of the Quality Assurance Agency
13.0 EXTERNAL EXAMINERS
13.1 The University will be responsible for:
a) appointing external examiners for the programme;
b) issuing completed external examiner reports to the partner;
c) progressing actions arising from the reports, in consultation with the
partner where applicable.
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13.2 The Partner will be responsible for:
a) providing access to information, students and staff if required to enable
the External Examiners to fulfil their role in accordance with University
b) co-operating in actioning the recommendations of the external examiner
13.3 The University Quality Assurance and Enhancement Office receives all external
examiner reports and submits these to relevant Faculty Quality Officers upon
13.4 The Faculty Quality Officer then submits the External Examiner Reports to the
Partner upon receipt.
13.5 Named Partner central contact organises Partner level scrutiny of the External
Examiner Reports and submits these to relevant staff supporting the delivery of
the provision as soon as possible.
14.0 PROGRAMME AND PARTNER REVIEWS
14.1 The University will be responsible for:
a) organising review panel membership for partner and programme
b) establishing the review requirements and the schedule of review visits;
c) advising the Partner of the requirements for the review process, including
documentation, meeting arrangements and access to facilities.
14.2 The Partner will be responsible for:
a) providing documentation required by the University for reviews within the
b) providing access for individuals and review teams to meet with staff and
students either in person or by electronic means, and to premises to
review any resources which support the programmes concerned.
Each partner will inform the other in advance of forthcoming external inspection
visits (e.g. by Quality Assurance Agency or a PSRB) and of the outcomes of
these once they are completed.
IF RELEVANT ADD: In addition, the Partner to inform the University of in-country
accreditation requirements and activities and comply with University guidelines
on in-country accreditation in advance of submission to the relevant local
accrediting body for approval.
14.3 Annual monitoring of the provision:
14.3.1 The University will be responsible for:
a) issuing annual monitoring guidelines and templates to the Partner;
b) receiving and reviewing completed annual reports from the Partner;
c) producing an overall monitoring report for the programme which will be
provided to the partner and progressed in accordance with the
University’s programme annual monitoring arrangements.
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14.3.2 The Partner will be responsible for:
a) submitting annual reports in accordance with University guidelines in a
timely fashion covering the programmes delivered and the partnership;
b) providing and analysing any data required to support the reporting
process which is in the possession of the partner organisation;
c) progressing any actions identified to enhance the quality of the provision.
15.0 STAFF DEVELOPMENT
15.1 The University will be responsible for:
a) keeping the partner informed about developments in the programme(s)
b) providing guidance on pedagogical issues relevant to the provision.
15.2 The Partner will be responsible for:
a) ensuring that partner staff assigned to support delivery of the programme
engage in continuous professional development or scholarly activity or
research to maintain the currency of their knowledge and understanding
at an academic level above that of the programme which they are
responsible for delivering to students.
15.3 It is useful if dates of specific staff development sessions are included in the
annual plan of operations (see sample above in section 11).
15.4 Prior to the centre beginning delivery of the Sunderland programme(s) the Centre
Leader will carry out training for the local lecturers and administration staff. The
object of the training is to provide local staff with an understanding of:
the Sunderland mode of Centre Based operation
the local staff‟s responsibility and role within that mode
local staff interaction with the students
local staff interaction with staff at Sunderland
the responsibilities of the Sunderland Centre Leader, Programme Leader and
briefings on the nature of the teaching materials and how to use them
the problems of plagiarism and collusion and how they might help to prevent
these from happening
the access provided to the electronic library provision at Sunderland
the roles of the Module and Programme Boards of Assessment and Study.
Please note that it is not the intention of this training to pass on subject
knowledge. Only staff with appropriate subject expertise as demonstrated
through CVs will be approved to teach on the programme. The ability of local
tutors to communicate in English and to deliver the module(s) they will be
expected to support will be ascertained.
16.0 LEARNING RESOURCES
16.1 Registered students are entitled to full membership of the University Student’s
Union and will have access to the Partner and University libraries including
electronic access to the University’s library resources in respect of students who
are included in the University’s return to HEFCE.
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16.2 The Partner will be responsible for ensuring local support for information
services and library facilities and maintaining agreed levels of core materials.
16.3 The Partner’s policies in relation to the provision of learning resources will apply
to students whilst they remain studying at the Partner site.
17.0 HUMAN RESOURCES
17.1 The University will be responsible for:
a) approving the appointment of staff supporting the delivery on the
programme in accordance with University criteria in advance of their
commencing to teach on the programme.
17.2 The Partner will be responsible for:
a) providing to the University the CVs of staff whom it proposes to engage to
support delivery of the programme for approval by the University in
advance of their appointment;
b) submitting details of proposed changes to delivery support staff to the
University for approval in advance of their implementation;
c) maintaining a team of a suitable number and range of staff teaching on
17.3 Approval of Staff, Induction, and Development
17.3.1 The Partner will put forward the CVs of staff whom it is proposed will teach on the
agreed University programmes. The Partner will also submit to the University for
approval, via the Centre Leader, a Matrix for each programme to be delivered at
that Partner site, detailing the names of tutors whom it proposes will lead each
programme and teach each of the programme modules.
17.3.2 Tutors recruited to teach on the approved programmes are expected to have at
least one year‟s experience of teaching at higher education level at a level above
that for which they will be responsible for delivering.
17.3.3 Where staff are appointed subsequent to the initial validation, the above
procedure should be followed. Approved staff changes should be recorded in the
annual monitoring report produced by the Partner. All staff appointed should
undergo an approved process of staff induction/development.
17.4 Curriculum Vitae Checklist
17.4.1 Detailed below are the essential and desirable criteria for those wishing to tutor
the University of Sunderland undergraduate programmes at Partner sites. Those
applying should submit a CV, following the template below that clearly
demonstrates how they meet the “essential” criteria as a minimum and ideally the
“desirable” criteria too:
17.4.2 Curriculum Vitae Template for Tutors
Each CV should contain the following information to demonstrate how the
“essential” criteria are met:
Name (Surname/first name(s)
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Title (e.g. Dr/Ms/Mr)
Academic Qualifications - qualification including any specialisms, date of
achievement, awarding Institution, classification/grade
Professional Qualifications - qualification including any specialisms, date of
achievement, awarding body, classification/grade
Current Post Title
Teaching or training work experience
Subject area professional work experience
Areas of Research Activity/Recent continuing professional development
activities engaged in
17.4.3 Essential Criteria
An undergraduate qualification either wholly within, or specialising within, the
Teaching at undergraduate level or relevant training within the subject area at a
level above that for which they are responsible for delivering
Work experience, training or consultancy within the subject area
Evidence (in cases where the first language of the applicant is other than
English) of an English language qualification or experience of teaching or training
the subject area in the English language
17.4.4 Desirable Criteria
A postgraduate qualification either wholly within, or specialising within, the
Evidence of continuing professional development during the last 3 years
A research record of publications
A teaching qualification
Membership of relevant professional bodies
Experience of assessing students in the HE in FE environment
18.0 STUDENT SUPPORT
18.1 The University will be responsible for: approving, and having oversight of, the
arrangements which the Partner implements for the welfare of students on a
general, and on an individual basis.
18.2 The Partner will be responsible for: providing support to students on the
programme, including appropriate levels of support for disabled students, careers
advice and guidance, pastoral support, counselling and study skills advice.
18.3 The Partner will be the first point of contact for all student queries regarding
academic and pastoral support which will be directed through the relevant
contact person as detailed in the Partner specific student handbook.
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18.4 It is the Partner‟s responsibility to ensure that students are fully aware of who the
relevant contact at the Partner is for their queries.
19.0 STUDENT COMPLAINTS, APPEALS AND DISCIPLINARY
19.1 All complaints should be progressed in the first instance through the complaints
procedure of the partner organisation. If the student is not satisfied with the
outcome of the complaint at this stage he/she may complain to the University in
relation to issues concerning the delivery or assessment of the programme or the
resources provided directly to support study on the programme. Other issues
including non-academic matters may not be referred to the University.
19.2 Academic Appeals in relation to assessment must be made to the University
using its procedures.
19.3 Students are subject to the rules, procedures, and regulations governing conduct
and discipline of the Partner institution. However where a disciplinary matter has
implications for academic quality and standards (for example in the case of
assessment irregularities) the partner organisation must refer this to the
University and address the issue in consultation with the University through the
University’s processes. In such a case the University has the right to exercise the
ultimate sanction of withdrawing a student from the programme.
19.4 The Partner is responsible for:
a) maintaining robust but fair and transparent complaints and disciplinary
b) ensuring that students understand the complaints and appeals
procedures open to them and the disciplinary rules which apply, and that
they have easy access to the relevant processes and associated
19.5 The University is responsible for:
a) giving the Partner access to its process documentation;
b) approving the processes managed by the Partner.
20.0 QUALITY ASSURANCE POLICIES AND PROCEDURES
20.1 General oversight of the provision, including the maintenance of its academic
standards will be maintained by the University through:
a) establishing, operating and managing the Programme/Module Assessment
Board(s) that shall be Chaired by the University and serviced by the
b) appointing External Examiners to the provision in accordance with the
procedures detailed in section 13 above,
c) reviewing and monitoring the provision and the partnership in accordance
with its Quality Processes available via
6062/AQH-I6+Quality+Processes+Doc+final.pdf and with the collaborative
section of its Academic Quality Handbook accessible via
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d) the University will also undertake an agreed programme of visits to the
Partner as specified in the University‟s Collaborative Processes: Roles of
Centre Leaders Section:
20.2 The University will also establish, operate and manage Programme/Module
Studies Boards that shall be Chaired by the University and serviced by the
20.3 All Programme/Module Assessment/Studies Boards operate in accordance with
the guidelines on the terms of reference of these of the University accessible via
20.4 Staff Induction and Development
20.4.1 The exact issues to cover in staff induction will vary for each Partner, however,
issues to cover will typically include:
Learning and teaching issues; learning outcomes etc
Academic support for students
Assessment/feedback on assessment
Quality Assurance issues/annual monitoring requirements etc
Collection of student feedback
Plagiarism and cheating
Access to University on line library facilities
20.5 Athens Accounts for model D tutors
20.5.1 Approved tutors who teach on model D programmes may be eligible to apply for
a University of Sunderland Associate Lecturer Athens Account. The Athens
Account will provide access to certain University e-resources for the purpose of
supporting University of Sunderland students.
20.5.2 To apply for an Athens Account, tutors should print, complete, and sign the
registration forms available from the Academic Staff at Partner Partners area of
the library web pages (Library Services at https://my.sunderland.ac.uk).
If tutors require any assistance please contact: email@example.com.
20.6 Student Representation
20.6.1 It is important to the University that it receives feedback from students about their
particular programme of study, the modules and any operational issues that need
to be raised. The University places great value on being responsive to students
needs and operates on the principles of encouraging students to evaluate the
quality of their educational experience and to feedback their perceptions of the
programme and of the centre. Several mechanisms exist within the traditional
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delivery modes to facilitate this process, and the off-campus mode will seek to
foster the same approach. At the end of each module, students will be required to
20.6.2 Elected student representatives should attend regular meetings organised by the
Partner. The aim of the meetings is to focus on the student presentation of the day-
to-day running of the programme, to debate any problems which might occur, and
to report back to the University (through the Centre Leader) on any issues which the
students feel require discussion at the Programme Board of Studies. Any individual
student may, at any time communicate with the Centre Leader (directly or via the
Partner) on any matter causing concern or requiring explanation.
21.0 EQUALITY AND DIVERSITY
21.1 The University of Sunderland operates a strict equality and diversity policy. The
University values the promotion of equality and diversity and will therefore not
tolerate discriminatory practices. Copies of the University‟s position policies on
this is available on the University‟s Equality and Diversity website:
22.1 Should a programme cease to operate at the Partner, the University may invoke
its Termination Procedures as specified in the Collaborative Provision
22.2 If the Partner fails to recruit within two years of approval, or thereafter temporarily
fails to operate for two academic years, the Partner should contact the University
Centre Leader who will discuss the re-approval processes that will be applied
before the lapsed programme can recommence to operate with Quality
Assurance and Enhancement.
23.0 GLOSSARY OF TERMS
This section defines the terms used in collaborative delivery in the University and other
terms commonly associated with quality assurance in higher education. Most of this
terminology is based on that used by the CVU and the QAA in its Code Of Practice for
the assurance of academic quality and standards in higher education. Some terms are
derived from those employed by other higher education organisations with particular
expertise in their field.
ADC Academic Development Committee (University of Sunderland)
AEC Academic Experience Committee (University of Sunderland)
AFC Academic Futures Committee (University of Sunderland)
Annual is a process whereby staff and students (and possibly others) annually
monitoring assemble and evaluate data on the operation of the partnership and or the
programme, or part thereof, and provide analytical comments on the data and
relevant events relating to the operation of the provision.
APL Accreditation of Prior Learning
Assessment is a process whereby formal judgement can be made by examiners of the
achievement of students against the learning outcomes established in the
approved curriculum, using the assessment scheme approved when the
programme was validated.
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Assessment describe how well a student has to be able to achieve the intended learning
Criteria outcome, either in order to pass (in a simple pass/fail system) or in order to be
awarded a particular grade.
Award denotes a degree, diploma, certificate, or other similar formal mark of
recognition of successful completion of a programme of study. Some awards
also qualify their holders in more specific ways: for example, a degree may
permit or facilitate entry to a particular vocation or profession, or exempt the
holder from part or all of a professional examination. In these circumstances
an award may also be a qualification.
Awarding means a university or other higher education institution empowered to award
institution degrees, diplomas, certificates, or credits by virtue of authority given to it by
statute, Royal charter or the Privy Council or under licence from another body.
(The Department for Education and Employment publishes official lists of
those UK universities and colleges with degree-awarding powers and also of
those colleges which offer courses leading to the degrees of other institutions).
Cohort describes a group of students or learners who start their period of study
together and, subject to satisfying assessment requirements, progress in
tandem through the programme.
Collaborative refers to the relationships between higher education institutions, with power to
provision award degrees and diplomas (awarding institutions) and the institutions or
organisations providing the tuition or support to the students (partner
Core module is a module which all students taking a particular programme are required to
CPD Continuing Professional Development
Credit provides a means of quantifying assessed learning outcomes achievable in a
given number of notional learning hours and at a given level.
Delivery of a embraces teaching, management, administration, and assessment of a
programme programme of study.
Double is where an assessment is marked twice by two different people. This may be
marking done blind where neither person knows each other‟s mark nor this is the
normal practice with projects/dissertations/theses.
EFL English as a Foreign Language
Elective/Option is a module undertaken as a free choice which may be outside the primary
module area of study
External Appointed by the University of Sunderland to inform approval and periodic
Adviser review of partnerships (see University collaborative processes in the Academic
Services section of the University‟s website for further details)
External is a cognate subject specialist from another institution or from practice, of
Examiner suitable academic standing, appointed by the University Academic Board to
serve for a defined period, to confirm the standards of student performance
within programmes leading to a specified award. In modular programmes, an
external examiner responsible for the standards of the award as a whole might
not be expert in the specific subjects concerned, but be expert in the quality
assurance of awards.
Formative is an assessment which is intended to be informative only, with the prime
Assessment purpose of helping students to improve.
FQMSC Faculty Quality Management Sub-Committee
FTE Full-time Equivalent
HEA Higher Education Academy
HEFCE Higher Education Funding Council for England
HESA Higher Education Statistics Agency which is the national UK body responsible
for collecting statistical data relating to all aspects of higher education,
IIP Investors in People
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IQER Integrative Quality Enhancement Review of FE Colleges where its HE
provision is funded by HEFCE – conducted by Quality Assurance Agency
JANET Joint Academic Network
JISC Joint Information Systems Committee
Learning are materials produced in one of a number of media that designed to engage
materials the learner in active participation in the learning process. These would
normally be activity based and quality assured for learning design and subject
Learning is an assessed result of a programme, module or unit of assessment which all
outcome successful students will have achieved. An intended learning outcome is an
assessed result of a programme, module or unit of assessment which all
successful students should have achieved.
Learning are a range of material accessible to the learner in print, CD ROM, video,
resources audio or on line format. Sources include libraries and web sites.
Learning is support provided by a tutor either face to face or electronically mediated that
support specifically facilitates student learning in their own subject and performance in
assessment. Skills gained may be transferable to other situations.
Collaborative is a document agreed by an awarding institution and a partner organisation
Provision which covers those matters which govern the formal relationship between the
Agreement two institutions and provides a framework within which programmes of study
can be approved and/or delivered.
Moderation of is where a moderator takes samples (usually about 10%) of marked
assessment assessments from the whole range of achievement and verifies the first
(internal and marker‟s conclusions.
Module is a discrete unit of assessed learning with coherent aims and learning
Notional refers to the length of learning time which it is estimated will be taken on
learning time average to achieve the specified learning outcomes
NUS National Union of Students
OFSTED Office for Standards in Education
Pathway is used to describe a recognised route through a programme of study.
PDAP Partnership Development and Approval Panel (University of Sunderland)
PI Performance Indicator
Pre-requisite is a module which students are required to pass, or be credited with, prior to
module proceeding to a specific module. Pre-requisites are not permitted within a
Professional, are organisations which approve or recognise specific programmes in the
Regulatory and context of the requirements for professional qualification. Some such
Statutory organisations have a prescribed statutory responsibility to approve or
Bodies recognise programmes and/or to determine the academic standards and
(PSRBs) professional or vocational components of such programmes.
Programme is a complete study route with its own aims and learning outcomes made up
from combinations of modules and which leads to a recognised and approved
Periodic Is the process by which the University conducts a review of the Partnership,
Partnership normally every six years.
Periodic is the process whereby internal and external academic and professional peers
Programme and students (and possible others) evaluate the operation of the programme
review and achievements of the students over a period of years. It provides for
greater reflection on the operation of the programme than any single annual
Programme provides a concise statement about the intended learning outcomes from a
specification particular programme, information about the teaching, learning and
assessment methods used to enable the learning outcomes to be achieved
and demonstrated, and shows how the modules and units of study which
make up a programme will relate to levels of achievement recognised in the
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QAA Quality Assurance Agency for Higher Education
QAE Quality Assurance & Enhancement
QMSC Quality Management Sub-Committee
Qualifications describe the structures being developed by QAA within which it is intended
frameworks that all UK higher education qualifications and awards should be located.
Quality is the means through which an institution confirms that the conditions are in
assurance place for students to achieve the standards set by the institution or other
SLA Service Level Agreement
Student is a record of the credits achieved by a student and may include other aspects
Transcript of the student experience (e.g., language and location of study and
assessment). It is issued as quantitative evidence to support an award
Subject is a term used to define explicit national statements of academic standards or
benchmark outcomes, at subject level. Subject benchmark information of this type
information provides a reference point against which outcomes can be measured.
Summative sums up a student‟s achievement and is largely concerned with making
assessment evaluative judgements
TQM Total Quality Management
TDA Training and Development Agency for Schools
UCAS Universities & Colleges Admissions Service
VFM Value for Money
Virtual is a piece of software comprising a number of features that together deliver
Learning content, communicate with learners, and track student interaction.
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24.0 USEFUL LINKS
The following internet links might be useful for partner or University staff involved
in collaborative programmes: (NB Please advise Quality Assurance & Enhancement of any broken
Organisation/Link Web Address
British Council, The http://www.britishcouncil.org/new/
Education and Learning, UK: http://www.direct.gov.uk/en/EducationAndLearnin
University and Higher Education g/UniversityAndHigherEducation/index.htm
Education Company, The (formerly http://www.education.co.uk/
Edexcel (e.g. for HND/C www.edexcel.org.uk
Foundation Degree Forward closed www.hefce.ac.uk/econsoc/employer/founddeg/
in July 2011, For general
information about FDF, its
services and resources see the
Higher Education Academy http://www.heacademy.ac.uk/
HESA (Higher Education Statistics http://www.hesa.ac.uk/
Higher Education Funding Council http://www.hefce.ac.uk/
Office for Standards in http://www.ofsted.gov.uk/
Quality Assurance Agency (QAA) - http://www.qaa.ac.uk/
QAA – Academic Infrastructure http://www.qaa.ac.uk/AssuringStandardsAndQuality/P
Qualifications and Curriculum http://www.qcda.gov.uk/
Development Agency (QCDA)
Quality Assurance Agency Code of http://www.qaa.ac.uk/Publications/InformationAndGui
Practice: Disabled Students section dance/Pages/Code-of-practice-Section-3.aspx
Scottish Qualifications Authority www.sqa.org.uk
Skills Funding Agency http://skillsfundingagency.bis.gov.uk/
Universities and Colleges http://www.ucas.ac.uk/
Admission Service (UCAS)
Universities UK http://www.universitiesuk.ac.uk/
University of Sunderland home http://www.sunderland.ac.uk/
University of Sunderland Learning http://services.sunderland.ac.uk/learningmatters/
University of Sunderland Academic http://services.sunderland.ac.uk/academic-
Services: Academic Quality services/academic-quality-handbook/
Handbook website link
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