U.S. Security Associates, Inc. March 26, 2010 Winner Categories: I’m Chuck Schneider and I want to congratulate you for earning your place in the Outstanding 2-6 Security Officer Winner’s Circle. We are proud to be presenting these awards honoring the top performers of 2009. Outstanding Loss 7 Prevention The Winner’s Circle is a very special event: Associate Outstanding 8-12 - Not only for the outstanding performances recognized at Supervisor the ceremony, but also because we celebrate the success of Outstanding Staff 13-15 our company, which every individual has had a role in Contribution creating. We built this company Security Officer-by- Security Officer, Branch-by-Branch, until we now stand at Outstanding 16-19 Territory Sales approximately $700 million in revenue, the 4th largest Manager uniformed security company in the country and clearly the “best in the business.” Small Branch of 20 the Year - The other reason the Winner’s Circle awards are very Outstanding Small 21 special, is because they portray the best picture of “what Branch Sales we are, and what we want to be as a company”: our Mid-Size Branch 22 values, our goals, our heroes and the performance level we of the Year aspire to. Enid and Chuck Outstanding Mid- 23 Through these awards, we tell the “USA Story”. Schneider Size Branch Sales Outstanding 24-25 Please enjoy this publication as we celebrate your outstanding achievements and Regional Sales recognize the best of the best! Manager Every individual at USA is a WINNER and I’m proud to be your ASSOCIATE. Large Branch of 26 the Year Outstanding Large 27 Branch Sales Extraordinary 26-30 Contribution Outstanding 31 National Account Sales Best Business Unit 32 In-Territory Sales This honoree is always ready and willing to provide his services, regardless of the situation, and has been an outstanding performer in downtown Manhattan for the past 5 years at the Fashion Institute of Technology, a selective college of art and design, business and technology. It is perhaps the most prominent institution of its kind, with numerous famous alumni including, Carolina Herrera, Calvin Klein and Michael Kors. With his remarkable personality, he has been able to make a complete transformation for the client, earning the confidence of the school staff, employees and students. On numerous occasions he has gone above and beyond his role of a security officer and taken on the role coordinating the activities of the security department when necessary. He interfaces effectively with Fashion Institute of Technology personnel at all levels and strives to improve the overall safety of the campus and community. No matter the incident or the severity, our honoree remains focused, professional and executes protocol to the letter. Our client and fellow Security Officers consider him a most trusted and reliable employee. Over the years, he has received numerous commendations, both written and verbal, from the staff, students and visitors. This is a testament to his consistent superior performance day in and day out. Our honoree has a positive attitude, a strong work ethic and outstanding dedication to service. His value to the client and the company is best illustrated by his attendance record. He has not been late or out sick in five years. The Director of Security for Fashion Institute of Technology recently wrote the following about our honoree “He demonstrates the highest level of diligence and professionalism on a daily basis and tirelessly strives to improve the overall safety of the campus and community. He is the epitome of command presence and self-discipline. Amazingly, he displays these qualities with a gentle demeanor and a sincere smile. I cannot imagine this campus without him or his selfless service.” Please recognize Kelvin Moore as an Outstanding Security Officer. *Unfortunately, Officer Moore was unable to attend the Winner’s Circle event. This honoree has been with our company for 3 years, but has worked as a Security Officer for 20+ years in the Panama City area. We feel fortunate to have him on our team as he is an outstanding officer, extremely hard working and dedicated to the security field. Our honoree is good natured, dependable, and observant. He has a great attention to detail and handles daily operations and special requests in an exemplary fashion. One thing is certain - he is always willing to help someone out in need. These noteworthy characteristics were demonstrated in a recent situation. What could have been a tragic event turned into a harmonious rescue with the quick thinking and reaction of our honoree. After being alerted to a possible suicide attempt, our honoree was one of the first individuals to respond to the scene where an emotionally distraught young man was hanging over the railing attempting to jump off Mora Johnson, Henry the 21st floor of a Brogdon high-rise condominium. He was an active participant in the dialogue to talk the victim out of his attempt. The situation continued for nearly two hours before the victim actually tried to jump. Although the victim was initially caught by two rescuers, the victim’s jacket was slipping off when our honoree grabbed the victim’s belt through the railing and held on long enough to enable the two rescuers to SEBU President Hank Hiday, Officer Henry pull the victim back over the railing to safety. If it Brogdon, CEO Chuck Schneider were not for the heroic action of our honoree, the victim may have succeeded in his attempt. You may have heard the expression “Saved by the Bell” – we like to refer to this incident as “Saved by the Belt!” The Property Manager and General Manager of the Laketown Wharf sent a letter of appreciation for our honoree’s performance and said “Your officer’s quick thinking and reaction is applauded by everyone at Laketown Wharf and we are proud to have him as part of the property team!” Please recognize Henry Brogdon as an Outstanding Security Officer. This honoree exemplifies consistent performance and is truly the epitome of what a professional security officer should be. Over her 16 year tenure, this honoree has worked her way up through the ranks learning every aspect of the security operation at Subaru in Lafayette, IN. Her competencies allow her to transition to various positions in the security operation smoothly, which has earned her the respect of her co-workers and clients alike for her expertise and attention to detail. On the afternoon of May 13, 2009, our honoree was notified to respond to a major vehicle accident that had occurred within the plant. She responded with the ambulance to a chaotic scene and instantly located an associate injured in one vehicle that had crashed into several other vehicles. Witnesses reported that our honoree instantly took con- trol of the scene. She kept on-lookers away and directed MWBU VP and General Manager, Will other responders to the injured victim, while checking Riley, Officer Nancy McDowell, each vehicle for additional CEO Chuck Schneider victims. She assisted the company nurse, providing emergency medical attention to the victim and helping to transport the victim to the medical clinic for continued treatment. Our honoree was awarded a commendation for her actions and she was selected as the May Officer of the Month by the Command Staff for her everyday contribution, but most importantly, for her poise and action in a crisis. Over her tenure, she has been Officer of the Month 6 times, Officer of the Year Officer Nancy McDowell, twice and has received numerous Perfect Attendance Awards. CFO Mike Geisler Her personal philosophies are to treat people as she would like to be treated, show respect, even if you do not like someone and keep trying! Well Nancy, we certainly feel like all that trying is paying off! Please congratulate Nancy MacDowell for being an Outstanding Security Officer. For over two years, this honoree has served at Winding River Plantation, a gated residential golfing community. This honoree has distinguished herself as a sterling example of quality service and commitment to the task, the client and her branch. She is responsible, takes ownership and is a positive influence with everyone she meets. It’s not easy to patrol an 800-acre location, driving over 100 miles per shift at night and maintain a professional awareness. During the entire calendar year of 2009 – this honoree logged over 20,000 miles of accident free driving while patrolling on client property. She has taken a proactive interest in every facet of the security system at Winding River and documents any shortcomings in its operation. She has also made several security enhancement recommendations that have been implemented. Our honoree is always ready to take the extra step and on her own initiative she has established and continues to maintain a good working relationship with local police department, thus enhancing security for the community. Officer Rebecca Smith The Chairman of the Security Committee for the community recently wrote “She has the respect of all the members of the Security Committee, the Property Management staff and the residents of Winding River. She knows the community and her efforts go beyond her routine patrols. She takes positive steps to ensure that she knows “who you are.” Her dedicated ownership of the community and her sense of responsibility for the security of all residents demonstrate how seriously she attends to her tasks. Her diligence, perseverance, ability and attitude ESBU VP and General Manager Martin Legger, Officer Rebecca Smith, CEO Chuck Schneider make her a security officer of whom you can be very proud.” Her personal philosophy is “when you do a job, give it 100%, because the job has your name on it”. Well Rebecca, because you do such a fabulous job, you are welcome to put your name on as many jobs as you can! Please join me in recognizing Rebecca Smith as an Outstanding Security Officer. This honoree is currently the Site Supervisor at The Home Depot Distribution Center in Savannah, Georgia. Her employment began with our company almost 4 years ago as a Security Officer and over time she was promoted to Shift Supervisor and then to Site Supervisor. Our honoree is a prime example of how hard work and dedication are recognized accordingly. Our honoree personally trains each of the officers serving under her. She continually receives complimentary comments about her performance and her outstanding staff. If and when issues arise, she not only addresses the problems, but also develops solutions for them. She has been able to address these issues while keeping overtime to a minimum. One of the true tests of professional supervision is when the client has absolute confidence in your decision making ability, as is the case with our honoree. In December 2009, our honoree received The Home Depot officer of the month award issued by US Security Associates. Our client, The Home Shelly Hawkins Depot, had the following to say about our honoree, “I would like to formally advise you of the dedication she exemplified over the Christmas Holidays. She sacrificed part of her holiday with her loved ones due to a need at the facility. She came in to complete fire walks for several hours on Christmas morning due to a malfunction in the fire system. It was not planned and she reacted selflessly by arranging coverage and coming in personally to cover those hours her staff was not able to. This is just one example of the dedication she shows on a daily basis. Since her promotion to Supervisor, she has evolved from a system and process master to a leader that The Home Depot management team can rely on. She is someone that solves and manages issues with our changing business. She has embodied a Home Depot principle of putting the customer first and we appreciate having such a dedicated supervisor.” ESBU VP and General Manager Martin Legger, Supervisor Shelly Hawkins, CEO Her personal philosophy is “to give 110% toward any job you are given.” Well Shelly, thanks for giving so much of yourself to the company, the client and your security officers! It is paying big dividends! Please recognize Shelly Hawkins for being an Outstanding Supervisor. Loss Prevention is a separate division within our company that was formed to help clients reduce shoplifting. A nationwide government survey reveals yearly losses, due to theft in retail stores, to be approximately $33 Billion. Our Loss Prevention Associates wear plain clothes and operate undercover. They are challenged every day with protecting our client’s merchandise, their customers and employees, and making sure we make the right decision when stopping a shoplifter. This next honoree has worked for the company for 3 ½ years and is the Loss Prevention Regional Manager for Arizona. He has a professional demeanor and positive attitude and has played a significant role in helping to grow our business with Safeway in the Phoenix market from 200 HPW to over 1,000 HPW. Our honoree has applied his knowledge and experience to improving the appearance, performance and effectiveness of the Loss Prevention Associates under his direct control. His personal involvement in all phases of the selection, training, evaluation and placement of Loss Prevention Associates has VP, Loss Prevention Terry Faircloth resulted in more valid intercepts, increased merchandise and Loss Prevention Regional recovery and successful prosecutions. He has cultivated a Manager Ken Piotraschke dedicated workforce that strives to emulate the example set by their leader. His meticulous review of payroll and intimate knowledge of his workforce has insured that his employees receive correct pay and proper recognition for their efforts. One client contact from Safeway stated “His professionalism and responsiveness to our needs as a client has greatly solidified the relationship between our two companies. His ongoing commitment to building new business for U.S. Security Associates, while still providing high quality service to his clients is commendable.” Let’s recognize Ken Piotraschke for being an Outstanding Loss Prevention Associate. *Unfortunately, Mr. Piotraschke was unable to attend the Winner’s Circle event. We would like to recognize this honoree for outstanding leadership during a time of crisis. We would also like to acknowledge the courage of those incredible individuals that serve on his team. At 11:20 AM on September 3, 2009, our client’s Emergency Services Department responded to an explosion which triggered a tremendous fire in a chemical processing area at the plant. The explosion was heard and felt throughout the 392 acre facility as well as in surrounding communities. Less than two minutes later, our personnel began arriving on scene. Our honoree, the site supervisor for the facility, was the first to arrive and immediately requested the dispatchers on duty to send out notifications calling for assistance from off-duty personnel. Within minutes of units arriving on scene and reviewing accountability with area workers, rescue teams entered the explosion site, located the unaccounted for worker and rapidly extricated him. Throughout the incident, our honoree and a total of 53 other U.S. Security Associates employees worked diligently to perform a multitude of various tasks. The fire itself required a five hour effort to extinguish. The team evacuated dozens of area workers and prevented the fire from spreading beyond the NCBU VP and General Manager, Jim original involvement, protecting Finello, Supervisor Jacob Bell, CEO Chuck Schneider key structural components of the facility. During this time and immediately following the incident, US Security personnel worked together seamlessly to accomplish numerous responsibilities. In addition to providing firefighting, EMS, and rescue services at the incident scene, the team established scene security and handled large volumes of media representatives and concerned family and friends at the three entry gates. Our dispatcher center staffed with Jacob and Erin Bell two employees handled numerous phone calls and countless radio transmissions, continuously monitoring their coworkers. The client at the facility said “our staff was the bravest personnel with whom she had ever worked.” His personal philosophy is to "live each day to its fullest and always be thankful for those who love you!" Well Jake, we are certainly thankful for your leadership and the courageous actions of you and your team. Let’s honor the accomplishments of Jacob Bell for being an Outstanding Supervisor and his entire team for their many heroic acts that fateful day and the days that followed. This honoree is the Supervisor for the South Station Bus Terminal in Boston, MA, where approximately 15,000 people pass through daily. He is the main interface for the client and oversees 19 full and part-time security officers. Our honoree is held in the highest regard by the client, understands what our client expects, communicates well and instills the discipline necessary to enable the Bus Terminal to operate smoothly and efficiently. His actions serve as an example to the security officers under his command, which enable them to face stressful and emergency conditions with confidence. He has distinguished himself by his positive attitude, great attention to detail and by being a dependable, creative problem solver. He constantly MABU President Joe LoBianco, suggests ways to better secure Supervisor Jesus Centeno, the facility, such as relocating CEO Chuck Schneider sixty security cameras to more advantageous positions or redeploying staff to more effective posts. Our honoree has an eye for detecting criminals. He has helped on numerous occasions by providing tips that have led to the arrest of dangerous individuals. Our honoree has received 5 Jesus and Ruth Centeno letters of commendation from clients and people that work with him on a daily basis. This is a testament to how much he is respected and appreciated by the community he serves. One client commented about our honoree by that “The Massachusetts Bay Transportation Authority, Boston and Massachusetts State Police have all come to recognize his professionalism, experience and capabilities and rely on him to do their jobs better. We all value his judgment and expertise. He has that rare ability to be tough and forceful when necessary, but also to be compassionate and caring to individuals perhaps less fortunate.” His personal philosophy is to “live life one day at a time.” Well Jesus, we certainly appreciate how you are living and working each day! Please congratulate Jesus Centeno for being an Outstanding Supervisor. This honoree has been with the company for 8 years and is the Site Supervisor for The Fountains of Lake Worth, Florida. This community has three gated entrances, 1756 residential units covering 860 acres with three 18-hole championship golf courses and a 50,000 square foot sports complex. He supervises a team of 19 Security Officers and covers the property with 2 Patrol Vehicles and 1 Golf Cart. Our honoree has an incredible work ethic coupled with outstanding customer service skills and good common sense. He is a natural leader that has a hands on, ‘can do’ approach to everything he encounters. When he takes on a task, he moves forward at full speed until the job is seen through to completion. This is an infectious attitude and one SEBU President Hank Hiday, Supervisor Thomas True, CEO Chuck Schneider seen in his supervisors and support staff alike. Our honoree recently responded to an alert that a man was down. He arrived on the scene to find a man trying to do CPR on a resident. The man said, “can you please take over I don’t know what I am doing.” Our honoree radioed the captain to call 911 and immediately started CPR. Moments later the captain arrived with the Automatic External Defibrillator (AED). He had the captain continue CPR while our honoree set up the AED. The AED unit said to “shock,” so he did. The resident’s heart started beating, the AED unit said to keep performing CPR, so he did. Palm Beach Fire Rescue arrived and took over thanking our team for a job well done. The resident was taken to the local hospital and is on the road to a full recovery. The team, led by our honoree, stayed calm during a crisis, executed an emergency plan based on their training and saved a man’s life! Well Tom, thank you for keeping this prestigious site as a satisfied client and for making a difference in the lives of others. Please congratulate Tom True for being an Outstanding Supervisor. This honoree is our Site Supervisor at Rossmoor, a 3,200 resident, age 55 and over gated residential community in New Jersey. Our honoree and his team processed nearly 240,000 visitors in 2009. Some residents refer to our honoree as “the Mayor of Rossmoor,” since he is the “go to” person for any type of help. Due to his superior performance, we have not only been able to secure a new five year contract with the client, but also win three other of the largest and most prestigious residential communities in the state, based upon such positive references. Our honoree is innovative in his approach. He designed and maintains a monthly Traffic and Safety Report. He instituted a “Green Initiative” with regard to daily reports and communication – formatting and delivering all electronically. He created his own electronic sign-in and payroll system that reduces errors and speeds the process. He designed and implemented a comprehensive training program for all security personnel. He “reinvented” the Rossmoor Post Orders, expanding what our personnel can do to exceed anyone’s performance expectations. Kim Handl During a recent week, our honoree and his security officers responded to the following major incidents: 1 suicide, 1 attempted suicide, 2 heart attacks, and assisted local EMS in removing a combative, Alzheimer’s patient from their home for hospitalization. A week such as this is fairly typical. Our honoree and his team have also responded to many other incidents to include spotting a fire and coordinating an evacuation, assisting injured residents that had fallen and needed first aid, responding to various car accidents and coordinating the response and preventing a resident from going into a diabetic coma. In the words of Jane Balmer, Rossmoor’s General Manager, “Rossmoor is extremely fortunate to have him as U.S. Security Associates’ Site Manager. The above-referenced incidents had a positive outcome - - mainly due to his quick response in some cases and his excellent training of his staff in the other cases. He is always available to his staff and Rossmoor staff via cell phone when it is necessary to seek his guidance after his normal work hours. He is professional at all times in his appearance and attitude that has proven to be a ‘WIN-WIN’ situation for U.S. Security Associates and especially for Rossmoor.” NEBU VP and General Manager Joe Arwady, Supervisor Kim Handl, CEO Our honoree cares about the residents and it shows. He is part of the Chuck Schneider ‘fabric’ of the community. In fact, Rossmoor honored him this past year with his own day in appreciation of all he does for the residents. Well Kim, we certainly love your technical precision and competence in how you perform your job! Please recognize Kim Handl for being an Outstanding Supervisor. This honoree excelled through the security officer ranks the old fashioned way, by taking pride in her work and by putting action into motion to truly add value for her client. She leads by example and has not missed a day of work since December of 2007. Her officers also have similar attendance as a result of her commitment and expectation. Tenants describe our honoree as diligent, focused, and extremely proactive. Tenants also consider her a trusted part of the property management team. Our honoree takes pride in her position, company and client on a daily basis. However, her most noticeable characteristic is the sense of ownership she takes in all aspects of the property. When a large prospective tenant prospect represented by several brokers called to view a suite on very short notice, our client knew that she would not have time to alert maintenance to Will Riley, Shirley Pearson unlock the suite and properly prepare it for showing. Instead - our client called our honoree, asking if she could assist. Our honoree found that the suite had been recently vacated, was in disarray and badly needed cleaning. She went into action removing the trash and cleaned the entire suite. The suite was most presentable and the showing went very well as a result of her actions. Our client commented “She’s never late, she is extremely efficient, and on top of her game every day. She went the extra mile knowing that I didn’t have time to prepare the suite. She is forever making sure that the office park is properly managed. She has trained her officers to perform in the same manner. Most importantly, our tenants know her and love her. Morale among our security officers and our property MWBU VP and General Manager Will management staff is phenomenal thanks to her. We are Riley, Supervisor Shirley Pearson, thrilled to have her on our team. She is one of the most CEO Chuck Schneider amazingly high-spirited and motivated people with whom I have worked.” Her personal philosophy is to “do good to others and good will come back to you.” Well Shirley, your dedication, loyalty and performance are all music to our ears. Please recognize Shirley Pearson for being an Outstanding Supervisor. This honoree is one of the original members of the National Accounts staff and is a key part of the team that set the groundwork for our incredible new sales growth. She is able to multi-task very well and can easily operate in administrative, operational or compliance roles. She has a cheerful attitude and calm demeanor and is always responsive and dependable. She has earned the respect of employees and clients alike. In addition to coordinating the transition for one of our initial large contracts for The Home Depot, she is instrumental in the ongoing relationship with our largest customer, Wal-Mart Stores. In that role, she has coordinated complex assignments to include the coordination of our services at over 600 stores during their holiday shut downs. This is a huge task, requiring effective interaction with all of our branches. When Wal-Mart decided to outsource its entire off-duty police work nation-wide, our honoree was ready to respond. She negotiated work arrangements with over 1,000 police officers in a very short period of time. She brought together all of the billing and Deanna Van Spyk payroll issues to deliver the services on time for the client. Our honoree applies her deep analytical skills to the complex world of national accounts billing and the electronic payment systems that come along with new national business. When a national account has a billing problem, it can quickly become large and complicated. As a result, it has ended more than a few business relationships in our industry. Our honoree has established innovative processes to audit bills before they reach the customer, and has developed an instinct for what is out of place. This process and her intuition have reduced our National Account department’s billing errors to almost zero. Sr. VP, National Accounts Alton Additionally, we are discovering that each national client uses their Harvey, National Accounts Billing own billing platforms – each with their own technical demands. Our Manager Deanna Van Spyk, CEO Chuck Schneider honoree has stepped up to be the subject matter expert on each of these different systems. Her personal philosophy is “live and let live.” Well Deanna, thank you for setting the example for all of us and always finding a way to make your co-workers feel valued! Please congratulate Deanna Van Spyk for an Outstanding Staff Contribution. This honoree has shown great dedication and has made significant contributions to the company. He is a true leader and consistently exemplifies commitment to excellence, determination, loyalty, honesty and integrity. Having served in a wide-range of roles with the company, our honoree has always managed to make an impact on both our officers and customers. Whether it is working with newly hired security officers or fine-tuning the performance of our seasoned veterans, he can always be counted on. Earning the respect of officers, peers, and customers comes easily to our honoree. Many affectionately refer to him as, “The Colonel.”. And let me tell you, when The Colonel speaks, people listen! Beyond his commitment to our officers and customers, our honoree has also become the backbone of branch operations, especially payroll performance, compliance, and logistics. It is a common saying in our area – “when in doubt, call The Colonel!” Jesus and Margarita When we had a focus group of top client leaders to see what they Longoria thought about the service provided by our company, every one of them spoke very positively about our honoree and the outstanding support he provides. They all knew how to contact him and related that when they had contacted him on many occasions, they got results. Our client HEB, a major Texas grocery chain, recently wrote regarding our honoree “he remains calm and cheerful even under great pressure. His help and support during stressful times such as hurricanes, grand openings, water bans and a myriad of other obstacles is much appreciated.” It is through the commitment, tireless devotion & leadership of our honoree that have allowed the Corpus Christi Branch to achieve record low overtime performance, high customer satisfaction and Business Unit leading revenue growth in 2009. Without him, we would not have realized these achievements SWBU VP and General Manager Neal last year. Mulchrone, Operations Manager Jesus Longoria, CEO Chuck Schneider His personal philosophy is “those who give up, never win – never give up!” Well Jesus, we truly appreciate you never giving up! Please join me in congratulating one of our most loyal and dedicated Operations Managers - Jesus Longoria for Outstanding Staff Contribution. This honoree started 4 ½ years ago as a part time Security Officer. He showed such dedication and a positive attitude that he was soon moved to a permanent full time site. Over the next few years our honoree was promoted to several high profile properties to fix existing problems at those sites. When he assumed the position of Area Operations Manager, he immediately identified existing scheduling issues, patrol deficiencies, training issues, post order challenges and recruitment issues. He began addressing each issue, one at a time, until he had a working plan for all of them. His plan for addressing “open posts” has resulted in an astonishing ‘0’ open posts over the last two years. His plan for addressing non-billed overtime enabled the branch to improve from a weekly range of 2.5% to 5% to consistently under 1% and most of the time it is under .5%. He did this through training, mentoring and working all the supervisors to buy into a ‘no overtime’ mindset. Leo and Brenda Burgess His plan for addressing company standards as it pertained to Responsive Management also had very positive results. The branch went from 23% of required client meetings to consistently over 175%, dramatically improving their overall service rating. Thanks to our honoree’s efforts, the branch can now proudly say that 100% of their clients would recommend U.S. Security Associates to other companies based on survey responses. Our honoree has brought the ‘operations’ side of this branch up to the level that it is now part of the solution, rather than part of the problem. Thanks to our honoree – site post-order books are at every site, vehicle log books are 100% complete on file, training documentation is 100% complete and on file, uniform costs are at an all-time low, workers compensation claims are at a minimum and customer ESBU VP and General Manager Martin service levels are unmatched in the market. Legger, Operations Manager Leo Burgess, CEO Chuck Schneider His personal philosophy is “anything worth doing is worth doing right.” Thank you Leo for doing it right! Please recognize Leo Burgess for Outstanding Staff Contribution. This honoree for being an Outstanding Territory Sales Manager is the top performer for the company in this category this year. He has the special instinct you need to deal with both prospects and our operational team as he works with three different USA offices. Prospective clients view him more as a true security consultant rather than a typical sales person. This honoree is detail oriented and remains engaged throughout the entire process. He roots out the best wages for the expected assignment and then takes the time to develop a pricing strategy based on all the knowledge he has gathered. This honoree also does an excellent job of ensuring we deliver our SEBU President Hank Hiday, Business Development Manager Travis Williams, absolute best proposal to the client and then determining what we need to do to close on the sale. During the year, he sold just over just over twice his sales goal. This included sales to ZEP and General Wholesale Company. One significant sale our honoree made added a flagship brand to our list of clients, which includes their world headquarters and some other facilities. This was a high profile win and subsequent transition that required a lot of coordination. Our honoree did an incredible job communicating and facilitating the needs and requirements of this client. Michelle and Travis Williams Bringing sales such as these to closure require hard work and dedication and a significant amount of time and effort. His personal philosophy is to “work hard so that you can then spend time with your family.” Thank you Travis for working so hard! Please recognize three time Winner’s Circle award winner Travis Williams for being an Outstanding Territory Sales Manager. The next Outstanding Territory Sales Manager honoree hails from the Garden State, where he has been planting the seeds of success for the past six years. During that time, our award-winner has built a strong book of prospective clients who absolutely TRUST him. He sold some significant sales that included: Dixon Mills, Triangle South Carolina, Grainger, Riverview Towers, Leisure Towne and Michael Foods. Our honoree has mastered the team selling approach, working very closely with his Business Unit VP and Branch Manager. During their presentations, they use a number of trust building techniques. He is a great student, a wonderful personality, and an extremely creative seller. Examples of his creativity include delivering Irish soda bread to clients and prospects every St. Patrick’s Day, sponsoring a discarded paper Shredding Party for our residential clients or catering a breakfast or lunch when we present to residential community boards. Ideas such as these are all part of a ‘give VP of Field Sales Bill Carney, Business before you get’ approach to selling. Our honoree is consistent Development Manager Daniel Keane, and persistent in his pursuit of new sales and if by chance he is CEO Chuck Schneider not successful in a particular sale today, you can be assured he will be back next time around. In 2009, our honoree can be proud in the fact that he made his mark with numerous individual sales and not just one large success. This is the sign of true salesmanship and reflects several years of very hard work. Residential communities were one of his primary vertical segment targets this past year and his efforts paid off, along with sales from some other industries. Our honoree has shown improvement and steady development each year. His operational expertise plays a factor as well as Supervisor Kim Handl, Business he outlines the transition plan for each of his sales and works Development Manager Dan Keane closely with our Operational teams to deliver on what he has promised during the sale. He is always very visible in transition meetings, first day start-up and thus always able to go back to his new clients and request new referrals. His personal philosophy comes from his father – “you need to ride the highs and ride the lows.” Well Dan, we certainly enjoy this high that you are on right now and hope it continues for the foreseeable future! Please recognize Dan Keane for being an Outstanding Territory Sales Manager. The next Outstanding Territory Sales Manager honoree clearly understands that there has to be a strong alliance between the two Branch Managers he serves, his Inside Sales Manager and himself. Everyone must be engaged in all phases of the U.S. Security Associates sales process from first call, to transition 30 days before start-up, and to “after” the officers initially report to post. Our honoree, and his team, focus on doing whatever it takes to win the sale and are always available to support one another. It is this well-coordinated team approach that produced the results our honoree was able to achieve in 2009. VP Loss Prevention Terry Faircloth, Business Development Mastering the "team" selling concept, he frequently enlists the Manager David Sission assistance of our "subject matter experts" and branch management staff to help close deals. This year, this honoree had a very successful year. He has been particularly successful in the food processing industry. He was able to generate significant sales at many new accounts, some of which include: Koch Foods, Mission Foods and Proview Foods. The sales to Koch Foods were amongst many sites and required a great deal of coordination. In his sales presentations and meetings, our honoree stresses the company’s proprietary applications, such as Responsive Management and advises potential customers that follow-up from our management team is “guaranteed.” He has an extremely close working relationship with his Branch Managers, VP of Field Sales Bill Carney, which lends a great deal of credibility to his sales efforts. Business Development Manager David Sisson, CEO Chuck His personal philosophy is “be positive and optimistic in every Schneider aspect of your life.” Well, David, thank you for the positive impact you have had on sales this year! We are very optimistic that you are going to have a bright future! Please recognize two-time Winner’s Circle award winner David Sisson for being an Outstanding Territory Sales Manager. The next series of awards are for outstanding sales performance and for our top producing Territory Sales Managers in 2009. Bringing in new customers to expand the company is essential to our growth and a growing company will provide additional opportunities for us all. Sales are truly the ‘lifeblood’ of the company. The sales responsibilities are not only important, but are very challenging, requiring creativity to identify a client’s “needs” and then tailor a solution that U.S. Security Associates can deliver to that customer. Our first Outstanding Territory Sales Manager has a passion for what he does and truly loves selling U.S. Security Associate’s solid reputation in the marketplace. He has built up strong relationships within his office and is willing to do whatever is necessary to help out his fellow associates. Our honoree is very motivated to be successful and he has the drive to achieve his objectives. He understands the business well and focuses specifically on client needs. He is very dedicated to the Sharon and Eddie Sneed company and will give all of his time to complete a job the right way. Our honoree takes pride in his work and is extremely thorough on the proposals and finished presentations that he submits to prospects. It is this attention to detail and “active listening” to client needs that have contributed to our honoree’s success. His Permanent Billed Hours for 2009 came in at 135% to quota. One of his major sales this year was for the District of Columbia Department of Real Estate, which led to a sale of the District of Columbia Public Schools. Making this sale was a very time consuming process that took a significant amount of hours to respond to questions, figure the cost of all the many components that were needed to complete this job (gun cost, ammunition, flashlights, name tags, training requirements, union contract agreement, supervision, transportation equipment and a trained back up staff) and build a relationship with the DC Government bidding office and operational staff. The solutions selling technique has worked well for our SCBU President Al Sarnese, Business honoree, enabling him to achieve significant sales in 2009. Development Manager Eddie Sneed, His personal philosophy is “don’t let what happened yesterday CEO Chuck Schneider prevent you from being successful today!” Well Eddie, we are truly enjoying your success today! Please recognize two-time Winner’s Circle award winner Eddie Sneed for being an Outstanding Territory Sales Manager. This branch produced 22% sales growth during the year with only 7% terminations. Its profitability contribution was the best in the entire country among all branches. This branch was ranked 1st out of 32 small branches and was 4th out of 109 branches nationwide in overall financial performance, a very impressive accomplishment. In terms of awards, this office also distinguished itself by receiving 3 Client Service Excellence Awards. Our honoree is very methodical and consistent in the work he performs. He shows true doggedness in ensuring the job gets done right every time. Never one to complain, he is seen as a true hero, in that he does what has to be done when no one is looking. Our honoree is also creative in his thinking as he finds new ways to approach some very demanding operational problems and enhance the branch’s profitability. Because of his hard work, dedication and excellent Regional Manager Brian Piotrowicz, CEO Chuck Schneider performance record, our honoree is taking on a new challenge, having been promoted to head up the major Chicago branch. His personal philosophy is “there is nothing one cannot accomplish once they are committed to achieving it.” Well Brian, we would like to thank you for your commitment and acknowledge your incredible achievements this Brian Piotrowicz and Nicole Yerkes past year. Please recognize two-time Winner’s Circle award winner Brian Piotrowicz and the Wilmington Branch for being our Small Branch of the Year. For Outstanding Small Branch Sales, we look for the Branch team with the most of what we call ‘in-territory” sales, that is, sales produced within the Branch organization and not contributed by our National Account function or other departments. As an additional qualification, we look at the client retention record of the branch to make sure we are taking care of and retaining those new customers. This office sold 31% as a % of its beginning base and had 9% terminations – a net permanent hour growth of 22% in one year. A couple of significant sales during the year Michelle Luster and Ben Holt were to Graphic Packaging Corporation and McCamly Plaza Hotel. Our Branch Manager was indeed the former owner of the business prior to our acquisition his company in 2007. Fortunately, he still works everyday in the same capacity, putting “actions into motion” to build Kalamazoo and working with his managers “hand-to-hand” to sustain profitability. He’s involved in every aspect of the business. It is his ownership and hands-on leadership that contributes to Kalamazoo’s success. Successful managers are always entrepreneurial and who those who take ownership in their operations. Well Jack, thank you for your leadership in helping to take sales for this branch across the Ben Holt, representing goal line! Branch Manager John Shimko Please recognize Jack Shimko and the entire Kalamazoo Branch for Outstanding Small Branch Sales. Accepting the award on behalf of the Branch this evening is Ben Holt, Branch Operations Manager, who played an integral role in their performance success. Our next award is for Mid-Size Branch of the Year. They grew sales 31% during the year and only had 4% terminations, which means they are keeping their clients very happy. This branch ranked 1st out of 36 branches within its size group and ranked 1st out of 109 branches nationwide in all size categories in overall financial performance. This award winning Branch was also the recipient of 1Top Gun sales award for the top selling branch in its size category and 2 Nationwide Best Client Service Excellence Awards. MWBU VP and General Manager, Will Riley, This branch is the most profitable branch in the Branch Manager Reba Grass, CEO Chuck Business Unit. One of the primary reasons for Schneider such extraordinary performance, in a word, is “ownership.” Our honoree is truly an entrepreneur. She is extremely involved in day-to-day decisions and the impact of those decisions on the branch and on her profitability. Our honoree happens to also operate the largest geographical territory of any manager in the Business Unit. Her customer satisfaction levels are very high due to her constant communication with clients. Her method is “old school,” but very effective, calling customers each week on Monday morning just to stay in touch between face-to-face visits. Her personal philosophy is “how we spend our days is, of course, how we spend our lives.” Thank you Reba for spending your days in such a productive, rewarding way! We hope you continue to do great things for years to come! Please join me in recognizing two-time Winner’s Circle Branch Manager Reba Grass award winner Reba Grass and the Springfield Branch for being Mid-Size Branch of the Year. This Branch did a fantastic job not only running efficiently, but also of growing their business. This branch produced sales of 44% as % of their beginning base, and had less than 4% terminations, creating a “spread” of 40%. Some of the local accounts sold include: Fitness Quest, Ferro Corporation, Kyklos Bearing and SIFCO Industries and Caraustar Rittman Paper. Gerald and Patricia Sorensen Much of the sales success of this branch can be attributed to the fact that the Branch Manager is a tireless worker. He is success-oriented and always plays to win. He began his career as a Security Officer over twenty years ago and gradually moved up to positions of more responsibility. The reason he is able to sell is that he understands the business from the ground floor and knows what it takes to deliver. Well Gerry, your sales production is definitely flying high and it is our hope it will continue to soar in that direction! NCBU VP and General Manager, Jim Finello, Please join me in recognizing Gerald Branch Manager Gerald Sorensen, CEO Chuck Schneider Sorensen for Outstanding Mid-Size Branch Sales. One of our top Regional Sales Managers in the company for 2009 sold some of his larger sales to: CEVA Logistics, HEB Grocers and SVTC Technologies to name a few. Our honoree possesses a contagious ‘can do’ attitude that effects everyone with whom he comes in contact. His focus is always on the client and solving their specific needs. He does an incredible job networking and building long-term relationships, and playing an active role in local industry associations. These skills have served him well as shown by his impressive sales performance this past year. Another reason for his success is his deep understanding of the operations of the business. Our honoree began his career with the company Regional VP Martin Passmore, CEO as an Operations Manager, was promoted to a Chuck Schneider Branch Manager and most recently has served in the role of Vice President of Business Development for the entire Business Unit. This operational knowledge is extremely helpful in earning the respect and trust of prospects and clients as our honoree truly knows our capabilities and can speak to them with sincerity. Welcome back to Winner’s Circle Marty – a two time award winner who we hope will be Regional VP Martin Passmore joining us year after year! Please recognize Marty Passmore for being an Outstanding Regional Sales Manager. Our top Regional Sales Manager in the company had an outstanding achievement this past year. Some of his significant sales this past year include two major accounts: The District of Columbia Department of Real Estate, which led to a sale for the District of Columbia Public Schools. Our honoree worked closely with our National Accounts team to close Unisys and he also played a critical role in retaining our Staples account. Our honoree has a “dynamic” personality. When he sells – he emphasizes building relationships and ‘accountability’- all of the processes our company has in place to ensure we do what we say we are going to do. Due to his many years of experience and gregarious personality, there are not many prospects who do not know him. What also makes him successful is that he is honest with himself and perspective clients. He does not put up any false pretense in Regional VP Bobby Eddins, CEO Chuck Schneider order to sell the business. He is never scripted and always quick on his feet. Our honoree is always listening for a need that we can address or a problem we can solve. He is visionary in that he is able to see the big picture and discover significant opportunities, as especially demonstrated this past year. Our clients love him because he stays involved in operations and making certain we deliver. Our honoree is a true company man and always willing to help out in any area that is needed, regardless of whether or not it is his particular job. He can relate to people at all levels – from the top of an organization to the bottom. He is often seen stopping by our posts to talk to the security officers, making sure everything is running okay and checking to see if they need anything. I can certainly see why a prospect would want to buy their security from our honoree. Barbara and Bobby Eddins Welcome to the Winner’s Circle Bobby! We hope you will want to continue to join us year after year! Please recognize Bobby Eddins for being an Outstanding Regional Sales Manager. Large branches face a great challenge catering to a larger number of clients and coordinating the efforts of many more Security Officers and Supervisors. Our award winning large branch did not let size get in its way, and performed consistently in all areas throughout the year. This branch grew their sales 22% and only had 3% terminations during the year. This branch ranked 1st out of 41 branches within its size – an unbelievable accomplishment. During the year, this branch received many awards including 2 Top Gun Sales Awards and 4 Client Service Excellence Awards. Branch Manager Joseph Brescia, CEO Chuck Schneider Since 2006, this branch has won 2 Nationwide Best Client Service Excellence Awards, a quarterly recognition requiring client retention of 95% or greater for 12 months. You can tell by these achievements that this manager is keeping his clients very happy. His personal philosophy is to “always strive to do your best each day.” Well Joe, it appears that all that striving has paid dividends this past year. Please congratulate Joe Brescia and the entire Midtown Branch Manager Joe Brescia New York Branch for becoming our Large Branch of the Year. This next award is for the large branch with the highest level of in-territory sales. This award is a particularly difficult one for our large branches to earn, because they are already burdened with a great many client-related and internal administrative tasks. Our winning branch grew sales 39% from its beginning base and only had 7% terminations. This statistic proves that not only do they know how to sell, but they also know how to service their clients as well. As part of its sales success, this branch was able to help secure several accounts that helped them grow their business in 2009. The Branch Manager worked closely with the Business Development Manager and District Manager Joe Marini the VP & GM of the Business Unit in a team selling approach. His role is one of an operations nature, where he has been effective at delivering a message of sincere commitment in maintaining service levels. Our honoree spent 18 years working for the Essex County Sheriff’s Department, where one of his roles was to manage the off duty Police Officers. It was in this role that our honoree would make many contacts District Manager Joseph Marini, CEO Chuck Schneider and develop a strong sense of the security business. Well Joe, you certainly know the language of sales and we are especially happy to have you on our team! Please join me in recognizing Joe Marini and the entire New Jersey East Branch for Outstanding Large Branch Sales. This honoree for Extraordinary Contribution this evening is a true leader and plays a significant role within our Business Unit. She is someone that understands our business from every aspect and knows how to get things done in the most efficient and expedient manner. These characteristics became quite evident in helping our company recently secure a significant piece of business with the District of Columbia Public Schools. Our honoree spent 6 straight weeks in Washington DC, forming three transition teams to start the largest single contract for the company in a single city. This involved all the requirements of a transition including the recruiting / hiring / vetting of officers, ordering necessary forms, training, ordering uniforms, and ordering equipment to include automobiles, computers and weapons. However, other complications arose to include our business license expiring, union involvement, attempted obstructions SCBU President Al Sarnese, VP BU created by the incumbent contract security provider, the Operations Tia Waller, CEO Chuck Schneider hiring of our key client contact by a competitor and the requirement for 35% of the contract award to be sub-contracted to a minority supplier. To top it all off, when the DC Government lost all faith in the incumbent security provider, they asked for an acceleration of the two-week transition plan. Our honoree was able to lead and organize all of our efforts in accomplishing this mission. She demonstrated outstanding skills in organizational development, communication and strategic planning. She was able to envision the end result of a successful start up and motivate her entire team and facilitate the necessary internal resources toward that same cause. All in all – it was considered a very successful start up due in large part to the leadership of our honoree. As a result, our honoree was able to earn the trust of the client and be given additional business opportunities due to her superb performance. Kenneth and Tia Waller Her personal philosophy is to “always strive to do your best, whatever the occasion or challenge.” Thank you Tia for giving us your best – it is definitely making a big impact on results! Please recognize two-time Winner’s Circle award winner Tia Johnson-Waller for an Extraordinary Contribution. This honoree epitomizes the type of individual that is a top performer - she is hard working, dedicated, loyal and creative in how she approaches the business. At the beginning of the year, when the Southeast Business Unit decided to put in place a new sales model, our honoree was promoted to lead this initiative, hired an entire team of sales people and put in place a program that would lay the foundation for our future successful sales efforts. Recently her role with the business unit was expanded when she was again promoted to manage Operations in addition to Sales. She played an integral role in leading our transition efforts after acquiring a company in Miami, FL. This was a large acquisition and it was critical that we SEBU President Hank Hiday, communicate clearly and effectively with our new associates VP Operations & Sales Deborah Kalert, and our new clients. Our honoree did a masterful job in managing this detailed project plan and ensuring that this acquisition was a success on all fronts. Toward the end of the year, our honoree stepped up to the challenge once again and worked to integrate another acquisition into our Florida operations. Our honoree also played a critical role in winning a major new high-profile piece of business in Atlanta. This was a marquis brand to add to our client list and added new business to the Atlanta Branch portfolio. Once again – our honoree was there to roll up her sleeves, attend weekly meetings and ensure that the transition went smoothly. She has a very positive 'can do' attitude that has served the company extremely well over the years, but especially in 2009. We are extremely proud to have her as a key member of our Business Unit team and Chuck and Deborah Kalert company. Her personal philosophy is “if you knew better, you would do better!” Well Deb, thank you for taking the time to learn and for doing such a great job! Please recognize Deborah Kalert for an Extraordinary Contribution. This honoree has been the “go-to” person in Accounts Payable for the past 37 years, perennially giving 150% plus effort to her job. She is U.S. Security’s longest serving ‘Associate.’ Her long record of achievement is cataloged in her numerous performance awards with the company. She is tireless in her efforts and lends her vast experience and training skills to making her department and the people working for her the best that they can be. She’s always look- ing for new and better ways to do things. Our honoree enjoys frequent contact with vendors at all levels. She can be depended upon to ensure that vendors are paid timely and accurately and to resolve any issues appropriately and with the right amount of professionalism and diplomacy. She has been a conscientious and highly ethical steward as hundreds of millions of dollars in transactions have passed through her control during her tenure with the company. There are also frequent, extra demands on her to produce special reports including audit responses, compliance reports and payment analyses that Patricia and Bobby our honoree completes with considerable attention to the detail required and a positive attitude. However, our honoree’s real labor of love is managing the seven full time staff who report to her. She is a mentor to these people who in turn express a deep loyalty to her and admiration of her administrative, leadership and advisory skills. Our honoree has developed dozens of employees in the time she has spent with the company. In summary, our honoree has consistently been someone special for the entire organization. Her CFO Mike Geisler, Accounts Payable Manager commitment has been to making a lifetime and Patricia Owens, CEO Chuck Schneider significant contribution to the organization. She has succeeded! She strongly believes in being fair with all persons. Well Pat, thank you for giving all of us more than your fair share every day for all these years! Please recognize Pat Owens for an Extraordinary Contribution. This honoree took on the challenge of creating a National Account function for U.S. Security Associates in April 2003 that serves large customers who contract centrally for the security of multiple sites of their operations. Since that time, the National Account Team has expanded rapidly. During 2009, our National Accounts team did an incredible job and sold major account sales to new clients to include Sears, Alcoa, Unisys and Mirant to name a few. In addition to developing new clients, the National Accounts group was also able to expand our Penny and Alton Harvey business relationships with existing clients Walgreen’s, Avis Budget Rent-A-Car and Sony during the year, which is a tribute to both the National Account group and our field offices in maintaining a high level of service once the business is won. The bar has been set high and this group continues to exceed expectations year after year. This can be attributed primarily to leadership and the relationship building skills of this team leader honoree. Alton Harvey, Senior Vice President, Please recognize our only five-time Winner’s National Account Sales, CEO Chuck Schneider Circle award winner for Outstanding National Account Sales; Alton Harvey, Senior Vice President of National Accounts. The next award, for the Best In-Territory Sales by a Business Unit during 2009, is our final award of the evening. As mentioned earlier, In-Territory Sales does not include any National Account Sales and is the company’s highest priority. Achieving this award takes hard work, discipline and the ability to quickly adapt to an ever-changing selling environment. To be successful, a Business Unit Leader must effectively orchestrate and motivate a team of Branch Managers and Sales Representatives to work together and accomplish the objectives of the company. The leader must set the goals and hold his people accountable for achieving them. When reviewing measured performance on in-territory sales production - this leader out-performed 9 other Business Units. Achieving such results is no easy task, in that they were already SCBU President Al Sarnese, our second largest Business Unit starting out the year with CEO Chuck Schneider offices across a geographically-spread territory. Through focus, collaboration and weekly accountability conference calls, this team was able to grow their overall sales significantly. Beyond great sales production, the Business Unit had a retention rate of approximately 90%. In 2009, their branches earned 6 Top Gun Awards for sales production and 4 Client Service Excellence Awards for superior retention. This high-performing business unit is represented here tonight by 4 other individual Winner’s Al and Carol Sarnese Circle award winners – 3 of which are in sales! His personal philosophies are “control your own destiny” and “don’t accept mediocrity.” Well Al, we truly appreciate you not accepting mediocrity in sales production this past year. Please recognize the South Central Business Unit and its leader, Al Sarnese, as our Best Business Unit for In-Territory Sales in 2009.
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