Gene

Gene Johnson

2864 Waukeegan Avenue, Lewis Center, Ohio 43035

Cell: 614.284.2437 gjohnson@letmethrow.com



Agile Transformation Coach, ScrumMaster, Delivery Lead

Clients hire me when they have real problems they want and need to solve. If you simply want to continue

business-as-usual, or to maintain appearances, I’m not your guy. I won’t impose untailored “best practice”

solutions upon you, or use the latest techniques or tools just because they’re cool or emerging. Instead, I’ll

understand your unique context, creatively craft unique, elegant, sustainable solutions, use what works, and adjust

when it doesn’t. And do that with your best interests in mind. My experience, insight and empathy allow me to

understand your context and align with your goals, which ensures our solutions fit your unique context, works to

your best interests, and is sustained.



In 2000 I founded Fairhaven Solutions, a business and IT services company with a focus on helping clients become

nimble, reliable and efficient by empowering their teams and dramatically increasing operational efficiency. We

have supported several clients including The Street, Standard and Poor’s, Gap Inc., Nationwide Insurance, UBS,

KeyCorp and National City by helping to establish and improve solution delivery methodologies and reach business

goals.



I have 28 years of software development experience including both commercial product development and

enterprise-wide system development. I’ve presented both nationally and locally, including presenting at Agile

2010, and an appearance on “The Next Wave” television series hosted by Leonard Nimoy. I am a certified

ScrumMaster, a founding member of PMI’s Agile Formation Steering Committee, a member of the Central Ohio

Agile Alliance, and have served as President of the Columbus Chapter of the International Institute of Business

Analysis (IIBA). I earned a Masters in Systems Engineering and reside in a northern suburb of Columbus with my

childhood sweetheart (my wife) and my daughter.



Education, Affiliations and Awards

M.S. Systems Engineering, Wright State University, 1986, GPA of 3.8/4.0

B.S. Mechanical Engineering (Computer Science Option), Ohio Northern University, 1983, GPA of 3.6/4.0

Registered Professional Engineer in Training; Previously PMI certified (2001); ScrumMaster certified.

Member of the Tau Beta Pi Honor Society, Phi Kappa Phi Honor Society, Central Ohio Agile Alliance, Scrum Alliance,

International Institute of Business Analysis (IIBA) and Project Management Institute (PMI).

Selected as a speaker for Agile 1010 “Turning Horses into Zebras: A Firsthand Account of an Agile Transformation.”

Selected as a panelist on The Next Wave, hosted by Leonard Nimoy, 2001.

Sustained Superior Performance Award from USAF, 1984.

Previously held Top Secret/SCI clearances.



Skills

Expertise in enterprise transformation, Agile XP, Scrum, Blended Agile, RUP, Waterfall, Test Driven Development

(TDD), Use Cases, JAD, Process Re-engineering, Object-Oriented Analysis & Design, Software Development, Project

and Program Development, Meeting Facilitation, Training Facilitation, numerous Agile tools including VersionOne,

Rally, Jira/GreenHopper, SpeeDev, Niku, Kitana Deliver, Mindjet MindManager, Confluence.



Familiar with C, C++, Visual C++, Java, J2EE, .NET, Visual Basic, JavaScript, PHP, Rational Tools (Requisite Pro, Rose,

TestManager, ClearQuest, SoDA, Method Composer), Visio, WinRunner, LoadRunner, TestDirector, QualityCenter,

SourceSafe, Subversion, ClearCase, PVCS, Plone, SQL and relational databases. Experienced in Internet

technologies and protocols. Proficient in UML, IDEF, Microsoft Office products (Project, Word, PowerPoint, Access,

Excel, Publisher), PaintShop Pro, and a variety of web authoring tools using HTML, PHP, JavaScript, CSS and MySQL.

Experience

2/11 – present The Street

Agile Transformation Coach (placement thru Fairhaven Solutions)

TheStreet.com, Inc., located on Wall Street across from the New York Stock Exchange, is a leading

digital financial media company providing their readers and advertisers with a variety of

subscription-based and advertising-supported content and tools through a range of online

platforms, including web sites, mobile devices, email services, widgets, blogs, podcasts and online

video channels.

 90 day transformation initiative to evolve their solution delivery approach from ad hoc

to lightweight Agile.

 Coaching team members on several strategic projects, including a re-write of their

flagship web site, TheStreet.com, to reduce the project’s risk profile, increase speed to

value and ensure expectations are met.



3/10 – 1/11 Standard and Poor’s (Equity Research Division)

Agile Transformation Coach and ScrumMaster (placement thru Fairhaven Solutions)

With offices in 23 countries and a history that dates back 150 years, Standard & Poor’s is known

to investors worldwide as a leader of financial market intelligence.

 Evangelizes Agile values and the idea that “Agile is something you become, not

something you do”.

 Lead the recovery of the Global Content Capture project, resulting in a successful

delivery to the European users, providing increased efficiency and effectiveness while

also realizing cost savings.

 Fills the role of ScrumMaster and Delivery Lead on two separate global project teams,

reporting to the Executive stakeholders.

 Serves as Client Principle (Delivery Lead and Account Manager) maintaining the

relationship between Standard and Poor’s and Emergn (an Agile services company who

my services are provided thru).

 Provides half-time Business Analysis services to BAs and Product Owners.

 Assesses the state of other Agile teams and provides coaching and mentorship to guide

their improvements.

 Defines and facilitates the rapid and effective on boarding of a third project team.

 Assists the CTO of Equity Research Services in the definition of success and related CSFs

and KPIs within an Agile context for both internal and distributed teams.

 Drives realistic yet aggressive pace of delivery by ensuring Agile values are central to our

approach and that sustainable practices are utilized and each role is focused on

continual assessment and improvements.

 Liaisons with other Agile Coaches and ScrumMasters to ensure optimal use of practices,

collaboration and knowledge sharing.

 Assists the CTO of Equity Research Services to develop, attract and retain Agile talent.

 Built and maintains strong partnerships with 3rd party providers of Agile talent and

services, to be leveraged when additional capacity is required.

 Provides Agile coaching, mentoring, training and organizational role development.

 Acts as a role model to promote professionalism and collaboration with Product Teams

and IT leaders in developing Agile dashboards, tools, metrics and standards.



5/08 – 3/10 Gap Inc. Direct (online division for Gap, Old Navy, Piperlime, Banana Republic and Athleta)

Agile Transformation Coach (placement thru Fairhaven Solutions)

Gap Inc. Direct is the online retail division of Gap with sales increasing by 14 percent last year,

passing the $1 billion revenue threshold.

 Transformed the Ohio campus from waterfall to Agile XP in a single year, following 21

initiatives designed to achieve business drivers.

 Performed a detailed assessment of the current environment including people,

processes and tools to guide development of organizational change strategy.

 Sets transformational direction and drives realistic yet aggressive pace of adoption and

ensures that Agile values and practices are incorporated through active participation in

Agile transformation efforts and deliverables.

 Liaisons with the Chief Agilist to ensure synchronization of practices across campuses.

 Oversees, reviews and communicates on a regular basis the Agile adoption and

performance metrics with IT and Product Management Leadership.

 Leader and evangelist for an “Agile for Infrastructure” initiative to refactor the

engagement model between infrastructure teams and development projects.

 Expert internal Agile consultant to IT and the Fulfillment Operations team.

 Works in a highly collaborative model with the San Francisco team while evangelizing an

Agile mindset as well as overseeing organizational adoption and mastery of tools and

practices for the Ohio organization.

 Develops, attracts and retains world class IT Agile professionals.

 Built and maintains strong partnerships with 3rd party providers of Agile talent and

services, to be leveraged when additional capacity is required.

 Provides Agile coaching, mentoring, training and organizational role development.

 Ensuring sustainable Agile values and practices as well as continual assessment and

improvements.

 Acts as a role model to promote professionalism and collaboration with Product Teams

and IT leaders in developing Agile dashboards, tools, metrics and standards.



3/05 – 5/08 Nationwide Insurance

Senior Level Process Engineer (placement thru Fairhaven Solutions)

Nationwide is one of the largest insurance and financial services companies in the world, with

more than $148 billion in statutory assets.

 Member of a corporate team formed to a establish an enterprise-wide integrated end-to-

end methodology (ESDm) used to guide all IT solution delivery projects for over 5,000 IT

professionals, designed to enable the client to go from #7 to #3 in their industry in five years.

 Served as a member of the Agile Task Force for Nationwide exploring ways of utilizing Agile

development centers for ongoing development of cross business unit applications.

 Assisted in the planning, development, deployment and training of waterfall and

iterative/agile methodologies aimed at increasing the success of high profile (Office of the

CEO Top 10) projects.

 Developed and provided training on Requirements Management techniques.

 Provided Methodology Advisory Services (mentoring and hands-on activities) and training on

all aspects of the methodology to high profile programs.

 Assisted Tata Consultancy Services in providing a Test discipline tailored to Nationwide.

 Assisted WiPro Technologies in providing a Six Sigma approach tailored to Nationwide.



5/00 – Present Fairhaven Solutions, LLC

Senior Consultant

Fairhaven Solutions helps their business clients become nimble, reliable and efficient by

empowering their teams a dramatically increasing operational efficiency.

 Crafting a new Agile web-based tool, embracing leading edge technologies and Agile best

practices, designed to meet the demanding needs of fast moving collaborative teams.

 Led product design activities for Clarety, a CRM package.

 Created Javelin Pro (Web-based ASP, .NET platform) using RUP, including analysis of

competing products (Artemis, Niku, TeamPlay, Primavera, Scitor).

 Created Showcase – an Event Management Software tool for the equestrian community.

7/04 – 2/05 National City Corporation

Project Lead, Process Engineer and Business Analyst (placement thru Fairhaven Solutions)

National City Corporation is focused on commercial and retail banking, consumer finance, asset

management, mortgage financing and payment processing.

 Supported conversion of SunGard OmniTrust system to the ASP-based SEI Trust 3000

system, designed to save the department over $15 million.

 Lead analysis and development of over 130 software interfaces.

 Lead JAD sessions and tailored the development process (SCRUM, Agile techniques).

 Lead business analyst for the Siebel CRM component.



3/04 – 7/04 UBS

Process Engineer, Project Mentor and Project Manager (placement thru Fairhaven Solutions)

Connecticut-based UBS is a premier global financial services firm offering wealth management,

asset management and investment banking services to individual, corporate and institutional

investors.

 Spearheaded the SPIRIT initiative to increase predictability and sustainability thru the

establishment of RUP and Agile development fundamentals.

 Consulted C level staff on the value of the PM and BA roles.

 Mentored teams supporting the Cash Equities trading floor.

 Interviewed stakeholders and analyzed business needs to identify a suite of 25 initiatives

aimed at achieving tangible gains in software development metrics.

 Lead the design, development and deployment of the Synapse tool to support resource

management, process improvement and artifact management.

 Provided training on the Unified Process and best practices including requirements

management, risk management and UML.

 Developed Organizational level development case including all 9 RUP disciplines.

 Tailored development cases for several technologies and application areas including Java,

Websphere, C#/C++, mainframe, COTS, outsourcing and rapid development using small

teams.

 Tailored existing tools (ClearCase, SpeeDev, Synapse) to better suit the practices.



8/02 – 2/04 KeyCorp

Process Engineer and Project Mentor (placement thru Fairhaven Solutions)

Cleveland-based KeyCorp is one of the nation's largest bank-based financial services companies,

with assets of approximately $84 billion.

 Led RUP Process Engineer for Key Bank’s Process Re-engineering Initiative.

 Provided Training and Mentoring to over 70 Project Teams at Key Bank.

 Tailored the Project Management, Requirements, Business Modeling, Test and Change &

Configuration Management disciplines by blending RUP, Agile XP and Scrum.

 Created seven development cases focused on technologies and project areas including COTS,

Mainframe, Websphere, Java, Outsourcing and Infrastructure.

 Program Level Process Engineer for Key Bank’s CRM Program (>$100m) including tailoring of

PM discipline to account for use of an earned-value analysis metric.



9/01 – 6/02 CareWorks Technologies

Process Engineer, Project Mentor and Project Manager (placement thru Fairhaven Solutions)

CareWorks Technologies is a provider of information technology solutions and resources. Their

parent company, CareWorks, is the Midwest’s leader in worker’s compensations medical.

 Project Manager for Liberty, a replacement of third party worker’s compensation processing

software, saving parent company over $25 million.

 Defined core development process, based on use of RUP and use cases.

 Designed VocTrack, an automated billing and status reporting tool for case managers.

 Project Manager for CRISP, a childcare reporting and invoice scanning process utilizing new

technologies designed to aid the Washington County Department of Job and Family Services.



1999 – 2000 Greens.com

Senior Director of Product Development and Delivery (full time employee)

Greens.com is a technology-driven company providing Internet-based software and marketing

solutions that maximize the financial performance of the golf industry.

 Transformed the Product Development office, doubling its capabilities.

 Accelerated acquisition and upgrade of a complete point of sale and back office product,

achieving product release within 3 months.

 Re-conceptualized and developed the Web-based tee time reservation system, leading to a

successful product launch at the Las Vegas PGA Trade Show.

 Persuaded the Marketing teams to embrace RUP and use cases.

 Launched an XML-based communication scheme to unify acquired systems including

vacation package reservation systems.



1998 – 1999 Covansys (CBSI/Claremont Technology Group)

Director, Columbus Ohio Development Center (full time employee)

The Development Center is home to over 150 consultants focused on the refinement and reuse of

Clarety, a retirement system providing on-line access to comprehensive databases of employer,

participant and benefits recipient information.

 Co-director of the Development Center tasked with staff recruitment, retention, marketing

to the Branch Offices and establishing the culture of the center.

 Conducted JAD sessions with client representatives.

 Program Manager for a $21million project to develop and install a total solution for the

Nevada State Public Employee Retirement System (Nevada PERS).

 Spearheaded development of a core product methodology.

 Achieved 27% performance gains through software reuse strategies.

 Managed offshore development teams in Manila and Delhi, including development of

project management, requirements and testing methodologies.

 Assisted with deployment of the Clarity product to two state organizations.



1997 – 1998 NSB Inc. (Unlimited Solutions, Inc.)

Director of Emerging Products (full time employee)

NSB is a worldwide supplier of store automation systems, including both software and hardware

for the point of sale, back office and enterprise.

 Project Manager / Product Manager for “Tempest” – an activity designed to revitalize the

architecture of the Coalition point of sale and back office system.

 Authored and pioneered a new development approach based on RUP.

 Helped to capture a worldwide, multi-million dollar contract with Staples, Inc.



1995 – 1997 Datalytics, Inc.

Vice President and General Manager (full time employee)

Datalytics is a supplier of Internet products and services.

 Led an elite team to take the Blaze Web Performance Pack from white-board schematics to

the top product at Fall Internet World in under four months.

 Transformed the MarkWatch prototype into a viable Internet service, providing real-time

competitive intelligence to major commercial brands.

 Launched the CrystalCast time series forecasting tool, utilizing genetic algorithms, focused

on energy prediction and stock trading system verticals.

 Delivered Teleres Workstation Pro, an online source of commercial real estate data and

analytics, for Dow Jones & Co., Inc. and Aegon.

 Delivered Monet, an application designed to provide data and analytical capabilities,

postured as a rival to Bloomberg’s line of analytical products.



1991 – 1995 GRC International, Inc. (AT&T)

Director, Systems Analysis Operation and Information Engineering Operation (full time

employee)

GRC is a premier global provider of technical services to customers.

 Total P&L responsibility for two individual operations.

 Technical Lead of a multi-contractor software development team.

 Designed, developed and marketed CBT Studio, a CBT development environment product

developed jointly by GRC and Sybase Inc.

 Led the development of CBT courses for the US Army (Hunter Unmanned Aerial Vehicle).

 Led software analysis supporting the Joint Logistics Community in evaluating diverse airlift

scenarios for operations in the Middle East.

 Led a joint GRC and Reynolds + Reynolds team to prototype a contact management system

for the automobile sales industry named SmartDesk.



1988 – 1991 MacAulay-Brown, Inc.

Program Manager and Technical Lead (full time employee)

MacAulay-Brown is a technical services company providing analytical services in the area of

Electronic Combat Systems and Threat Exploitation.

 Program Manager and technical lead on several mission level analyses.

 Captured, managed and delivered a $600k systems analysis effort for TRW.



1986 – 1988 Booz-Allen & Hamilton, Inc.

Software Engineer/Analyst (full time employee)

Booz-Allen is a global leader in management and technology consulting.

 Industry lead supporting the Department of Defense library of software products.

 Technical lead on the $1.5m artificial intelligence Advanced Concepts Project.



1983– 1986 Foreign Technology Division, WP Air Force Base

Threat Analyst/Software Engineer (full time employee)

The Foreign Technology Division provides assessments of threat systems to the U.S. Intelligence

community including NSA, DIA and the CIA.

 Lead analyst on key weapon systems leading to receipt of a Superior Performance Award.

 Frequently briefed analytical techniques and findings to high level Air Force officials and the

Intelligence Community including staff at the NSA and CIA.