CORPORATE HISTORY
ACB Receivables Management, Inc. was founded 77 years ago when
Stan Levitt and Spencer Blessing acquired the operations of The
Credit Bureau of Monmouth and Ocean Counties. Their predecessor
had been in business since the 1930’s. Today, ACB remains family-
owned by the Levitts. ACB is commonly known in the community as
Medical Dental Hospital Bureau.
Through the 77 years of business ACB has always been a pioneer in
the industry, with the latest technology and advanced strategy
development.
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent
direction and skillful execution; it represents the wise choice of many alternatives.”
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com
MANAGEMENT TEAM
Alex Shnayderman, President –Alex is in
great part responsible for ACB’s steady
growth and success. Alex has been
instrumental in the development of staff and
systems through which ACB’s clients have
benefited for decades. His understanding of
the collection business and superior
management skills has earned him the
respect of all his clients and associates.
Alex has over 15 years of experience in
system development , Management and third
party collections. Alex provides ACB with in
house programming to fit our clients needs.
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com
SECURITY
Our firm understands that due to the nature of the industry it is
imperative that all communications are secure. Our procedures and
guidelines include encrypted emails, secured web pages and high
level security software. Our security procedures and guidelines don’t
end at our front door. Our third party vendors must adhere to our
security policies to ensure that our clients and customers are
protected.
HIPAA COMPLIANCE - Your patients trust you to safeguard their
privacy. You can trust to uphold that trust with standards that
exceed HIPAA requirements.
“The Administrative Simplification provisions of the Health Insurance Portability and Accountability Act
of 1996 (HIPAA, Title II) require the Department of Health and Human Services (HHS) to establish
national standards for electronic health care transactions and national identifiers for providers, health
plans, and employers. It also addresses the security and privacy of health data. Adopting these
standards will improve the efficiency and effectiveness of the nation's health care system by
encouraging the widespread use of electronic data interchange in health care. ”
www.cms.hhs.gov/HIPAAGenInfo
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com
TECHNOLOGY
CR Software fully scalable collection software solution - superior collector screen
makes information easy to find. With the flexible modules that are provided we
can achieve all our clients' expectations, from Automatic downloads of new
business to daily remits and updates.
CR Software provides us with a unique type of open predictive dialer, which is integrate voice and data processing so
can maximize the productivity and efficiency when proactively calling your customer base. Many predictive dialers are
"closed"; that is, they operate as stand-alone systems. By contrast, "open" predictive dialers permit an entire enterprise to
access the predictive application while also allowing access from the dialer to any application in that enterprise. Open
dialers have no limits to expansion.
MITEL 5000
Mitel Integrated system was recently purchased with the latest technology which gives us the stability and power for
growth.
•This enhancement provides group and/or supervisor monitoring and analysis of performance.
•Agent desktop for real-time call monitoring on agent PCs.
•Computer telephony integration (CTI) applications for outbound dialing, inbound "screen pop" using
popular personal information managers (PIMs), call detail recording.
•Integrated multimedia messaging support (allows us to send voice mail to email inbox).
These solutions are designed to help serve customers with greater speed and quality.
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com
SERVICES WE PROVIDE
The probability of collecting a delinquent account is decreased considerably as the receivables age. Therefore, it is
imperative that companies have a collection strategy in place that will control delinquency before it gets out of hand.
•Verification of patient eligibility
•Provide patients with appropriate education on documentation and application
processes
•Automated procedures for timely follow up until all steps are completed
•Customized letters cycles
•Insurance follow-up
•Encouraging payment arrangements
•After insurance paid, notifying patient of their portion due
•We provide all our clients the opportunity to report their accounts to the three major
credit agencies, Trans Union, Equifax and Experian
• utilizes the latest skip tracing tools and methodologies to produce results.
Using a three tiered approach that makes use of Investigators, Web Tools and
Proprietary skip software, we locate the hardest to find.
•Bad debt recovery
•Cure Programs
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com
COLLECTION PROCESS FLOWCHART
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com
REPORTS
Purpose: It allows the client to
verify that the new accounts
have been accurately listed
with .
Description:
•Can be generated for all the
clients at once or for just an
individual client
•Can be printed in zip code
order with a zip code summary
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com
REPORTS
Description: Provides historical
information regarding new
business, collections, liquidity,
commissions, cancellations,
PIFs, and average account age.
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com
REPORTS
Description: Lists the
net dollars divided by the
percentage of the total
recovery from the last
twelve months.
Shows the amount
collected based on the
age of placements.
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com
WHY ACB?
Integrity – since 1932 ACB has taken pride in using the word “integrity”, holding
true to one’s value, knowing what is important to our clients and ensuring that our
promise of excellence will meet the service levels of all our clients.
To distinguish ourselves from other agencies, we guarantee that we will meet the
service levels we promise.
• ACB, formally Medical Dental Hospital Bureau specializes in all aspects of
“Medical Collections”
• ACB provides the entire staff with continuing education to keep on top of all the
new medical terminologies and collection procedures
• ACB is proud of a 5% turn over ratio, which is rare in our industry
Client Support – ACB’s client support department provides you with a
“communication hub”.
By centralizing and streamlining the flow of communications between you and
ACB, we are able to provide personalized service that is ready to handle all your
needs, whether they are day-to-day inquiries or ad hoc request.
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com
Website
AnswerChat™ is a complete
customer support tool and
website chat program.
AnswerChat™ is a fast, reliable
Customer Relations Manager
(CRM) for ACB Receivables
Management, Inc.
Many of our website visitors are
likely to be potential clients, and
first impressions are everything.
When you visit our site you will
be able to chat with our CSQA
department right from the
Website and we will be there to
assist you with questions,
technical support, and much
more.
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com
Client Login
CRS Navigate allows our clients to view accounts
and reports from a remote location via the World
Wide Web. Rather than configuring your access
through a Collection Resource System via telnet or
a VPN, you can simply log in to an online version
of CRS.
CRS Navigate is a read-only interface, so neither
our clients nor our employees will be able to work
accounts or change record information.
The web interface for CRS Navigate is self-
explanatory: it has been designed specifically so
that our clients will be able to easily use the
interface without any specialized training. A
manual will be provided that describes basic
functions of the CRS Navigate web interface.
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com
Client Login
Debtor Lookup
Click the Debtor Lookup button, from the Main Menu
screen, to access the Account Lookup screen. The
Account Lookup screen allows you to search for specific
accounts using the provided search criteria.
Generate Reports
Click the Generate Reports button, from the Main
Menu screen, to access the Report Wizard. The
Report
Wizard allows you to print specific reports using the
provided search criteria.
View Reports
The View Reports screen allows you to view all
generated reports.
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com
REFERENCES
M. Michael Jones, M.D.
Central Jersey Emergency Medicine Associates – Dr. Jones
was introduced to ACB February of 1997 and is currently one of
our valued clients.
Dr. Jones created a competitive arena between two agencies to
determine which one would receive 100% of the Emergency
Business. I’m pleased to inform you that shortly after the
competition was instituted Dr. Jones informed ACB that due to
our performance, ease of operations and customer service we
would receive 100% of the business.
M. Michael Jones, M.D. Central Jersey Hospitalists – First
placements issued in January of 2003.
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com
REFERENCES
Joy Ryan
Freehold Radiology Group – ACB has served Freehold Radiology
for over 25 years and one of ACB’s most devoted clients.
Joy Ryan
Freehold MRI Associates – First placement was issued in January
of 1991.
•Community Medical Center
•Kimball Medical Center
Combined, ACB has
•Monmouth Medical Center serviced Saint Barnabas
for over 40 years!
•Saint Barnabas Behavior Health
•Union Hospital
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com
CLIENTS
PayMasters Medical Billing
Reimbursement Solutions LLC
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com
BONDS / LICENSES
•California •Mississippi
•New York •Kansas
•Pennsylvania •Nevada
•Ohio •Nebraska
•Michigan •New Hampshire
•New Jersey •Hawaii
•Georgia •Rhode Island
•Virginia •Montana
•Indiana •Delaware
•Missouri •Vermont
•Wisconsin •District of
Columbia
•Louisiana
•Florida
•Alabama
•Maryland
•Kentucky
•New York
•South
Carolina •Connecticut
•Oklahoma
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com
MEMBERS
19 Main Street Asbury Park, New Jersey 07712 800.280.2600 732.776.6624 www.acbreceivables.com