TMO Dispatch Note

Document Sample
TMO Dispatch Note Powered By Docstoc

                                                                          it's your call

                   Despatch Note

                   112 Thistle Drive                                                                                                               Date:                                              03/08/2007
                   Portlethen                                                                                                                      Order Number:                                      20594566
                   Aberdeen AB12                                                                                                                   Customer Number:                             60878

                   ATT: Hussein Patwa

                   Product Description                                                                                      Qty            Handset Imei                Mobile Number                        Price

                   Sony K750i on T-Mobile on Flext 35 +                                                                                        354376014615328                       07507557388                                            £0
                   Web'n'Walk (12 Mth)

                   12 Months Free Line Rental (Equivalent After Cashback)

                                                                                                                                                                                        Total                                       £0

                  Dear Customer,
                  This dispatch note confirms the item£ which have been included in today's delivery. Please check and ensure that
                  your order is complete/and the details confirmed above are all correct. If there is any discrepancy with the
                  information/provided, please contact a member of our customer service team with 72 hours of receiving this delivery.
                  You can contact the customer service team via email or telephone. Contact details are given

                  Email                                                    customerservice@themobileoutlet
                  Telephone                                                08701999333

                  Cash Back and Half Price Line Rental Entitlements

                  Please refer to the terms and conditions on the reverse of this dispatch note to claim any cash back or half price line
                  rental entitlement. The tariff guide enclose should identify how many months are given at a discounted rate, and how
                  many need to be claimed via our cash back policy. If you have any queries please do not hesitate to contact a
                  member of our customer service team. Please note this original dispatch note must be included when you are
                  claiming your first installment of cash back.

                  T-Mobile Customer Services T-                                                             0845 4125000 or 150 from your mobile phone
                  Mobile Web Site                                                                 

                 Thank you for your custom.

Suite 3-4, Riverdale House,
Dockfield Road, Shipley
BD17 7AD Tel 0870 199                                                                                                                                                                                                    I   Registered   in  England
9333 Fax 0870 199 1222                                                                                                                                                                                                   04787711                  I
                                                                                                                                                                                                                                        VAT Reg. No.
                                                                                                                          The Mobile Outlet is the trading name for Mobile Matters (UK) Limited
                                                                                                                      General Information
                                                                                                                      Terms & Conditions
                               The terms and conditions listed below apply to any customers placing an order with The Mobile Outlet.
     1.0 General Conditions                                                                                                                         1.4 If the phone you are purchasing is free, we will charge your credit or debit card by £1.99 to process an administration check. This
     1.1 To order from The Mobile Outlet you must be over 18 and a resident in the United Kingdom.                                                  administration check is carried out to confirm the name and address associated with the credit card used in the application.
     1.2 Your personal information will not be passed on to third parties except when a credit check is required to obtain a contract mobile        1.5 All items sold by The Mobile Outlet are subject to availability. If any item is unavailable you will be contacted and a different handset
     phone and Lo insure your mobile phone In this case The Mobile Outlet and the required third party company will use your data Where             may be offered to you
     fraud is suspected we may pass on such information to help track down fraud attempts.                                                          1.6 If an item is advertised as out of stock, your order will remain on our back order system and your wiil be processed when the item
     1.3 We accept all major credit and debit cards including Visa. MasterCard, Switch. Delta and Soio We do not accept Visa electron cards         becomes available. You must notify us if you wish to cancel your order.
                                                                                                                                                    2.0 Pricing
2.1 The price you see is the price you pay. all pricing on this website already includes VAT at 17.5% and delivery to UK addresses                  11.3 If your cash back entitlement is more than £201 for a 12 month contract, you have to claim your money back in a 5 stage process
2.2 Although we endeavour to keep our pricing up to date and accurate we cannot be held responsible for any human errors made We                    This cash back offer is conditional upon you complying with the exact terms of this clause. The steps in point 11.1, 11.2 only apply to
reserve the right to withdraw any offers at any time                                                                                                contracts where the cash back entitlement is £200 or less. To ciaim cash back in cases where your entitlement is £201 and abo ve you
2.3 The prices represent an offer of sale of the goods and are not contractually binding until the order has been processed & the goods             need to comply with the following 5 stages listed below. If you do not comply with the exact terms of each of these stages you wil l loose
despatched If you are unsure about any pricing or feel that there is an error then please contact us.                                               your entitlement to your cash back If any one stage is not complied with, you will loose your entitlement to claim the whole of the cash
2.4 We reserve the right to change the price of any item on this website at anytime without prior notice If an offer should end or a price          back If there have been any late payments made on your account at any time this will result in your application for cash back being void. It
change should occur before your order has been completed then we shall notify you accordingly of the situation.                                     is your responsibility to ensure that the relevant documentation reaches us within the relevant period. The stages of claiming the cash
2.5 We cannot guarantee prices for orders placed at the end of the month. If your deal is subject to a price change we will notify you              back are:
3.0 Delivery                                                                                                                                        1.       In month 4 of your contract you will need to forward bills 1 through to 4 to us within 21 days (inclusive)of the issue date on bill
3.1 Unless it is stated all products advertised include free delivery.                                                                                       number 4
3.2 Delivery can only be made to mainland UK and Northern Ireland addresses. The Mobile Outlet accepts no responsibility for late                   2.       In month 7 of your contract you will need to forward bills 5 through to 7 to us within 21 days (inclusive) of the issue date on bill
delivery due third party delays.                                                                                                                             number 7.
3.3 We endeavour to deliver your handset within 3 working days of your order being placed.                                                          3.       In month 9 of your contract you will need to forward bills 8 & 9 to us within 21 days (inclusive) of the issue date on bill number 9.
3.4 Delivery times are 9.00am - 12 00pm Monday to Friday We cannot guarantee delivery on Saturday. For confirmed Saturday delivery                  4.       In month 11 of your contract you will need to forward bills 10 & 11to us within 21 days (inclusive)of the issue date on bill number
a charge will be incurred.                                                                                                                                   11.
3.5 Deliveries require a signature upon receipt The Mobile Outlet cannot accept any responsibility for delays due to the Royal Mail postal          5.       In month 12 of your contract you will need to fon/vard to us bill 12 within 21 days (inclusive) of the issue date on bill number 12.
system.                                                                                                                                             11.4 Any cash back queries after 14 days of order must be forwarded to
3.6 Due to security reasons we cannot deliver products to any other address than that provided when order was placed. Goods ordered        The customer service team will not be able to help with any queries after this point.
from this website will be delivered to UK addresses only.                                                                                           11.5 You must include your original dispatch note with your first claim for any cash back application to be
4.0 Product Warranty                                                                                                                                successful. If your order is submitted without or with a copy of your dispatch note your cash back
4.1 All the products provided by The Mobile Outlet with a 12 month manufacturer's warranty. This warranty does not affect your st atutory           application will be void.
rights.                                                                                                                                             12.0 Mobile Number Portability
                                                                                                                                                    12.1 To port your number with you is simple Firstly you need to contact your current network- provider i.e. the network that you are on &
5.0 Availability
                                                                                                                                                    ask them for a port authorisation code more commonly krrOv. a ,. PAC code. You can bring any number with you, whether it's a Pay-
5.1 Ail products on The Mobile Outlet website are sold subject to availability.
                                                                                                                                                    as-you-go number Pay up front or on a regular 12-month contract. Please note that if you transfer a PAYG number, you will lose any
5.2 If a product ordered is out of stock The Mobile Outlet will notify you with in 48 hours of the order being placed. At this st age we will
                                                                                                                                                    remaining credit that you had on it when the transfer takes place. In most circumstances (when you have fulfilled your 12 month
advise you when the item is likely to be in stock and when you should expect delivery
                                                                                                                                                    agreement) they will give you the PAC number immediately & free of charge. The only instances whereby they may wish to charge you is
6.0 Accuracy
                                                                                                                                                    if you are still withir, contract & need to pay off the remainder of your line rental. Once you have obtained your PAC code you may
6.1 We wiil always endeavour to publish information and prices which are as accurate as possible We cannot be held responsible for any
                                                                                                                                                    precede with your order Choose your preferred network, then choose the handset & the tariff that suits yo^tjest & proceed as normal.
such published errors
                                                                                                                                                    12.2 To port to 3, T-Mobile or Orange you need to order your phone first. Once you have received your new phone simply dial the
6.2 Pictures of products are used as a representation only and should be used only as a guide Specifications and, or colours of products
                                                                                                                                                    relevant customer service team from your handset (free call) who will take your porting details.
may alter without prior notice.
                                                                                                                                                    12.3 At present we do not port numbers to Vodafone or 02.
6.3 Prices, products, tariffs, offers and promotions are valid only for the period they are illustrated on The Mobile Outlet website (unless
                                                                                                                                                    12.4 We do not port a Orange PAYG number to a Orange contract connection
otherwise stated) - all of which are subject to availability, if any of these should change to your determent, or become unavailable in the
                                                                                                                                                    12.5 We do not accept any responsibility for any delays or problems while number ports are being processed.
period after you have placed an order with us. we will contact you with ail the relevant information befor e continuing with your the order
                                                                                                                                                    13.0 Returns and Missing Components
7.0 Personal Information
                                                                                                                                                    13.1 If you are not satisfied with any contract mobile phone you have the right to return your handset to The Mobile Outlet within 7 days
7.1 The details you provide on this site will be used by your chosen network to make searches about you at credit reference agenc ies
                                                                                                                                                    of your phone being connected The day your mobile phone is connected is classed as day 1 out of the 7 days. Please contact our
who will supply them with credit information, as weil as information from the Electoral Register The agencies wW record details of the
                                                                                                                                                    customer service team who provide you with a returns number before the handset will be_accfcj_i&d. r-.oaac ncne no returns will be
search whether or not this application p,vA,*»t*re they may use~credit-scoring methods to assess this application and to verify your
                                                                                                                                                    accepted if a returns authorization number has net been requested and issued.
identity. Credit searches and other information which is provided to your chosen network and / or the credit reference agencies, about you
                                                                                                                                                    13.2 If-here is refund due. it will be authonsed upon safe return of the product in question
and those with whom you are linked financially may be used by the organisation and other companies if credit decisions are made about
                                                                                                                                                    13.3 You must return all items by an insured service. We highly recommend the Royal Mail Special Delivery method and insured to the
you. or other members of your household.
                                                                                                                                                    value of £400 We do not accept responsibility for delays or any loss whilst the product is in transit.
7.2 You may receive information via email or post regarding special offers from The Mobile Outlet If at any time you want to stop
                                                                                                                                                    13.4 Where a refund or replacement is sought after. The Mobile Outlet reserves the right to charge the initial delivery cost of £5.00. If
receiving such offers please email us and askeefto be removed from our mailing list
                                                                                                                                                    there has been a fault established and the handset is being replaced, we will not charge the cost of the initial delivery.
8.0 Complaints and Disputes                                             .                                                                           13.5 All phones returned under the 7 day returns policy will incur a £20.00 handling and administration charge. We require all mobile
8.1 If you have any complaints regarding any issues relating4oTne Mobile Outlet please email our complaints manager or contact our                  phones returned to be in acceptable condition Acceptable condition means the handset must be unused, in good clean condition, and
customer service department. Your complaint will be dealt with in complete confidentiality. We will endeavor to deal with your complaint            complete with all pans and accessories in its original packaging
and resolve any outstanding issues with 48 hours of the compliant being made                                                                        13.6 if the conditions set our in point 15 5 are not met we reserve the right to refuse accept the goods returned. The gooes may then be
8.2 If you are asked to address your complaint in writing please do so at the address below Customer Relations                                      returned to you at your own cost. Any charges applicable for any unauthorized returns must be paid, and we reserve the right to charge
Suite 3 - 4 Riverdale                                                                                                                               the debit or credit card you used when applying for your mobile phone.
House Dockfield Road
                                                                                                                                                    13.6 Any order cancelled before being sent wiil incur a £15.00 charge, this is to cover any administration time in processing the order.
Shipley BD17 7AD
                                                                                                                                                    13.7 If when you receive your parcel, you feel there are any missing parts from your delivery, we rr,.> be notified with 24 hours of receipt
9.0 Mobile Phone Contract Connections
                                                                                                                                                    After this period, any damage missing items or marks are considered to be the responsibility of the customer.
9.1 All our contract mobile phones are connected subject to a minimum 12 month contract with the relevant network or service provider
                                                                                                                                                    14.0 Upgrades
All connections are subject to a connection fee unless stated All contract connected mobile phones provided through T he Mobile Outlet
                                                                                                                                                    14.1 There is no 14 day money back guarantee with ail Orange upgrades
are subject to status and acceptance by the network You must be a UK resident and be aged 18 years or over.
                                                                                                                                                    14.2 If you upgrade your handset, please note it is equivalent of taking out a 12 month contract.
9.2 A credit check will be performed by the network using the information you have provided at the time of order. We cannot be held
responsible for the outcome of this credit check.                                                                                                   15.0 Legal Rights as a Consumer
9.3 In addition to the above, when you purchase a mobile phone from The Mobile Outlet and it is purchased as part of a Package Deal                 15.1 The Mobile Outlets Terms and Conditions do not affect any of your statutory rights as a customer
for example a free gift is included dependent on the tariff you selected. You will be liable for the full recommended retail prices of the items    16.0 Handset Insurance
contained in the package if you subsequently decide to change to a lower monthly tariff within the following time frames:                           16.1 You will receive 3 months free insurance from your mobile phone We may without limitation f orward your data, to these parties to
Orange: Change to a lower tariff within 6 months of connection Vodafone: Change to a                                                                set up any insurance policies on your handset After this initial period, you will be charged £4.99 per month by direct debit from the bank
lower tariff within 6 months of connection T-Mobile Change to a lower tariff within 3                                                               details provided You will receive full terms and conditions with your welcome letter.
months of connection 02: Change to a lower tariff within 6 months of connection                                                                     Insurance cover includes: Accidental
10.0 Free Gift Entitlement                                                                                                                          Damage Cover Theft Insurance
10.1 Ail free gifts are subject to a full 120 day clearance period and are sent separately to the original order You must remain on your            Unauthorised Calls Cover Worldwide
chosen tariff for the period specified above, dependent on the network you are connected to. Should you change to a lower tariff within             Cover Low Excess Charge
this time the free gift offer will be void. All free gift offers are subject to this claim penod. Proof of payment of your fourth invoice showing   16.2 Please note all handsets come with 3 months free insurance. The policy starts approximately two
your originally connected tariff is required before your free gift is dispatched. Please note all free gift entitlements must be claimed within     weeks after the handset connection date. This is in order to get all details to relevant insurance parties
30 days of your fourth months billing date. If this date passes your free gift entitlement will become void                                         and set up necessary policies. Please note during the first 14 days of the initial contract the handset will
10.2 We reserve the right to offer an alternative gift should the original item become unavailable at the date of the claim All fr ee gifts over    not be insured under LSG's insurance policy.
the value of £39 99 will incur a £9 99 delivery charge.                                                                                             17.0 Your Obligations
10.3 Any bluetooth headsets offered in conjunction with any mobile phone offer are sent with the mobile phone or within 7 days of                   17.1 By ordering a handset from our website, you are agreeing to our terms & conditions & also the networks terms & conditions.
delivery of the handset                                                                                                                             Automated e-mail acknowledgements from us do not constitute the acceptance of your order, either by us (The Mobile Outlet) nor the
11.0 Cash Back and Half Price Line Rental Entitlements                                                                                              associated network. You are agreeing to a minimum 12 month term of contract. You are agreeing that your order will be treated as an
It is important that you read and understand the terms for claiming your cash back. In order to qualify for your cash back it is important that     offer of sale of the goods & shall not be deemed to be accepted until the goods are ready for despatch to you the customer.
you comply with the exact terms of the relevant cash back. All cash back and half price rentals must be made in writing and within the              17.2 Contract/Pay monthly customers must stay connected to the network for a minimum of 12 months as agreed. If you disconnect
re\evan\ time limits You must also send in original bills to us Copies are NOT acceptable. It is your responsibility to make sure we r eceive       before this time and we receive a disconnection report' from your network you will be charged the full RRP of the handset via your
them within the relevant time limits Once we are receipt of your original documentation, please allow 28 days for delivery of cheques               credit/debit card.
Original bills are not returned unless a self addressed envelope is provided. Please note: All our offers on cash back and half price line          17.3 When you buy a contract/pay monthly package from us you must use the provided sim card with the provided phone If we receive a
rental entitlements are also conditional upon you paying your phone bill on lime and by the date specified on the bill If you make any              'non usage report' from the network that you are connected to you will be charged the full retail price of the hands et via your credit/debit
payment which is late then you will loose your entitlement to the cash back and half price line rental                                              card details
11.1 If your cash back entitlement is less than £200, you have to claim the offer back in a 2 stage                                                 18.0 Early Termination of Air Time Contracts & Tariff Changes
process This cash back and half price line rental offer is conditional upon you complying with the exact                                            18.1 In the event that you are disconnected from your network for any reason, within 6 months from your initial billing date, we will
terms of this clause. If any one stage is not complied with, you wiil loose your entitlement to claim the                                           invoice you the minimum sum of £200 plus VAT per handset plus a £20 administration charge. The charge will be dependant on the tariff
whole of the cash back and half pnce line rental. If there have been any late payments made on your                                                 selected at the time of disconnection and will take into consideration the cost of the handset and any free gifts and cash backs that have
account at any time this will result in you loosing your entitlement to ciaim the cash back and half price                                          been supplied
line rental.                                                                                                                                        18.2 Should you have supplied us with your credit or debit card details you hereby expressly authorise us to deduct the above amou nts
All cash back and half price line rental entitlements under £200 are paid in two stages:                                                            from your card account in the event of any of the above conditions arising.
In mon'h 6 of your contract you will need to forward bills 1 through to 6 to us within 21 days of the issue                                         19.0 Ordering By Telephone
date on bill number 6.                                                                                                                              19.1. We aim to give the most accurate and up to date information available when taking telephone orders. However The Mobile Outlet
In month 12 of your contract you will need to forward bills 7 through to 12 to us within 21 days of the issue date on bill number 12.               cannot be held responsible for networks, service providers, manufacturers and their distributors who from time to time change
11.2 If you have an 18 month contract with your mobile phone, you will have your cash back/half price line rental refunded in 2 stages.             specifications, terms and conditions and offers
We refund your line rental/cash back in month 12 and 18. To complete the process to redeem your cash back/line rental you must provide              19.2 Having read our terms and conditions we recommend that you check the appropriate network and service provider terms &
bills 6- 12, 17 and 18. These bills must be originals and must be received by The Mobile Outlet within 21 days from the date shown on               conditions and charges to ensure that you are completely satisfied with these 19.3. As we are primarily an internet based Mail Order
these bills; otherwise you will loose your cash back/half price entitlement. Please note when forwarding bills 6-12, these must be received         Company we endeavour to give as accurate information as possible. Similarly we cannot be held responsible for any claim of in accurate
together within 21 days of the bill date illustrated on bill number 12.                                                                             information given during a telephone conversation/order.

Shared By: