396 OFFICIAL MANUAL D DIV AN T ID D WE S ED WE FA E PL URI UM B N U US ITE LL UN SALUS X ESTO LE PO A PUL I SUPREM MDC CCXX Department of Economic Development GREG STEINHOFF MIKE MILLS Truman State Office Bldg., Room 680 Director Deputy Director PO Box 1157 Jefferson City 65102 Telephone: (573) 751-4962 / FAX: (573) 526-7700 www.ded.mo.gov / E-mail: firstname.lastname@example.org The Missouri Department of Economic Development administers a wide array of servic- es and programs designed to attract and retain good, family-supporting jobs and to help local communities fulfill their dreams. Under the leadership of Governor Matt Blunt, the department underwent a significant reorganization beginning in 2005 under the direction of Department Director Greg Steinhoff. SPENCE JACKSON Steinhoff has sharpened the department’s focus Deputy Director to one centered on progress, not process. To achieve this goal, the old divisions of Business Development and Trade and Commu- cial assistance are using them as agreed to with nity Development were merged into the new the department. Business and Community Services Division. The The Community Development Team works Business and Community Services division directly with Missouri communities and over- houses the sales, marketing, finance and com- sees a variety of programs to assist with infra- munity development teams. structure improvements and to help transform The Sales team now includes Industry Spe- blighted and economically challenged areas into cialists who are tasked with reaching out to busi- centers of job growth. nesses identified as having tremendous growth In 2006, Governor Blunt unveiled his Down- potential. These experts are able to communi- town Revitalization and Economic Assistance for cate with leaders in their respective industries to Missouri (DREAM) initiative. This was created to highlight the benefits and advantages of relocat- help small and mid-size Missouri towns access ing or expanding in the Show-Me State. The state resources to help transform their downtown International Trade and Investment staff seeks to areas into thriving centers of commerce and job expand Missouri’s presence in the global mar- creation. ketplace. In 2006, Missouri businesses set a new export record with $12.8 billion in sales to 191 The Division of Workforce Development different countries around the world. remains an important part of the department, The Marketing Team helps promote Missouri helping Missourians access gainful employment in a variety of ways, including providing during a time in which tens of thousands of new research assistance, purchasing advertising, and jobs have been created across the state. working various trade shows promoting Missouri The Division of Tourism, Missouri Develop- industries. ment Finance Board, Missouri Housing Devel- The Finance Team administers financial assis- opment Commission, Missouri Arts Council, and tance programs to help facilitate business and the Missouri Community Service Commission community development. The Compliance Team are part of the department, as are the Missouri works to ensure that these state resources are Public Service Commission and the Office of the being spent properly and that recipients of finan- Public Counsel. EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT 397 PAM COFFEY DARYL HYLTON BRIAN GRACE MIKE DOWNING Executive Assistant General Counsel Director of Public Affairs Co-Director, Business and Com- munity services Division SALLIE HEMENWAY RHONDA MEYER JUDY GERHKE Co-Director, Business and Com- Director of Administration Director of Financial Systems munity Services Division SARAH SCHUETTE MARTY ROMITTI Director of Human Resources Director of MERIC Administrative Services the state and nation by means of news releases and other public relations tools. The department is administered by a director appointed by the governor and confirmed by the Financial Systems analyzes monthly finan- Senate. The director appoints the management cial statements and works with the state treasur- staff and division directors. The general counsel’s er, state auditor, and the Office of Administration office provides comprehensive legal advice to perform cash management activities. regarding issues affecting divisions within the Budget and Planning develops and monitors department and provides staff support for the the budget, reviews expenditures, provides strate- Small Business Regulatory Fairness Board. gic planning assistance and researches grants. Several support sections assist in department Human resources assists the divisions by administration. Communications promotes the advertising for and recruiting new employees, department’s programs and activities throughout administering the wage and salary program, 398 OFFICIAL MANUAL preparing payrolls and maintaining personnel work with local and regional partners to stimu- policies and procedures. late greater economic growth by increasing cap- ital investment, promoting tourism and the arts, Small Business Regulatory creating greater access to affordable housing and enhancing self-sufficiency within the state’s Fairness Board diverse communities. George, J. Scott, chair, Mt. Vernon; Angst, Randy, vice chair, Lebanon; Division of Business and Community Baker, Rep. Brian L., member, Belton; Nodler, Sen. Gary, member, Joplin; Services Ocello, Micheal, member, St. Louis; Truman State Office Bldg., Room 720 Skaggs, Rep. Trent, member, Independence; Jefferson City 65102 Taxman, Maria Guadalupe, member, St. Louis; Telephone: (573) 751-5098/ FAX: (573) 751-7384 Wade, Merrill, member, Chesterfield; Toll Free: (800) 523-1434 Vacancy, (2). www.missouridevelopment.org E-mail: email@example.com Missouri Economic Research and The Division of Business and Community Information Center Services was created as part of a major depart- Truman State Office Bldg. ment reorganization in 2005. This division is P.O. Box 3150 comprised of professionals who work directly Jefferson City 65102-3150 with businesses seeking to relocate or expand Telephone: (573) 522-6261 / Toll Free: (800) 225-8113 their presence in Missouri. Several programs are FAX: (573) 751-7160 used to facilitate these efforts with great success. www.missourieconomy.org Housed within this division are members of The Missouri Economic Research and Infor- the International Trade and Investment team, mation Center (MERIC) provides comprehensive who work to expand Missouri’s presence around analysis of Missouri’s socioeconomic environ- the world. A major focus is to aid in the devel- ment at the local, regional and state levels. To opment of international sales contracts through achieve this, MERIC employs a wide array of the assistance of Missouri’s foreign contract tools, which include econometric models, geo- offices and partner networks. Missouri contract graphic information systems and advanced sta- agents are currently located in Mexico, Japan tistical methods. Ongoing projects at MERIC and China. The office also concentrates efforts include targeted development, economic and towards increasing foreign investment in Mis- social impact assessments, industry and occupa- souri by monitoring international companies of tional analyses, career seeker products and interest and their investment trends. The profes- information on Missouri’s demographic and eco- sional staff can also assist with trade finance nomic trends. issues including Export-Import Bank loans, guar- Coupled with its analysis capability, MERIC antees and insurance. maintains a comprehensive labor market data- The Marketing Team blends marketing, cre- base produced in cooperation with the U.S. ative design and research skills with information Department of Labor. Data on employment/un- technology to construct customized communi- employment, wages, layoffs, labor availability cations and marketing tools that add value to and a variety of other information designed to Missouri’s business and attraction and expansion help understand the state’s labor market condi- efforts. tions are regularly reported. The professional staff is responsible for pro- Ultimately, MERIC’s mission is to provide viding direct support as required to business accurate, relevant and timely information to expansion and site selection projects by deliver- decision makers and the public in order to facil- ing social, economic and demographic informa- itate a better understanding of Missouri’s socioe- tion on the state and the project’s location. The conomic environment. team provides a variety of analytical reports on prospects to enhance decision-making and cus- Economic Development Groups tomer service. The economic development agencies–Busi- The team is also responsible for development ness and Community Services Division, Work- of a variety of customized marketing materials to force Development and Tourism–work with local support the business attraction process. communities to help businesses create jobs, The Finance Team provides financing and tax increase sales, find and retain qualified workers, credit incentives to businesses that locate or identify sites and obtain financial support to expand in Missouri. These incentives, which locate or expand in Missouri. The agencies also include the governor’s Missouri Quality Jobs EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT 399 Program, enable Missouri to compete effectively with other states for new jobs and investment. The Compliance Team monitors incentive programs administered by the department to ensure efficiency and compliance. The profes- sional staff also strives to ensure that the stated purpose of each program is being achieved. The mission of the Community Development team is to increase the economic self-sufficiency and prosperity of Missouri communities and neighborhoods. Members of the team achieve this result by offering programs to promote com- munity investment, redevelopment, infrastruc- ROB MONSEES Executive Director, Missouri ture development and support to local govern- Technology Corporation ments and not-for-profit organizations. Park, Dr. John T., vice chair, Rolla; Missouri Technology Corporation Corwin, David S., secretary/treasurer, Clayton; Truman State Office Bldg., Room 680 Abney, Col. J.C., Ft. Leonard Wood;* PO Box 2137 Baker, Dr. Jim, Springfield; Jefferson City 65102 Calcaterra, Dr. Robert J., St. Louis; Telephone: (573) 526-0470 / FAX: (573) 526-8202 Ferguson, Randall C. Jr., Lee’s Summit; www.missouritechnology.com Gibbons, Sen. Michael, St. Louis; E-mail: firstname.lastname@example.org Mehan, Daniel P., Jefferson City; Salva, Stanley J., Sugar Creek; Chartered by an act of the General Assembly in Sexton, Larry, St. Robert; 1994 (Section 348.251, RSMo), the Missouri Tech- Steinhoff, Gregory A., Department of Economic nology Corporation is a private, not-for-profit cor- Development, ex officio; poration led by a fifteen-member board of direc- Stokes, Frank, Lonedell; tors, eleven of whom are appointed by the gover- Wendt, Greg, San Francisco, CA; nor from the fields of science and technology, and Monsees, Rob, executive director. representatives of public and private universities, (Vacancy), member from House businesses and the public. The other four members *Col. Abney was elected by the members to include the director or director’s designee of the serve in an ex officio capacity, representing Department of Economic Development, the presi- Fort Leonard Wood dent or president’s designee of the University of Missouri System, a member of the Senate and a Research Alliance of Missouri member of the House of Representatives. 119 E. Atchison St., PO Box 2137 The Missouri Technology Corporation is Jefferson City 65102 charged by law with being a focal point for cre- Telephone: (573) 659-4636 ating better ways Missouri businesses can inter- www.missouritechnology.com/ram/ face with universities in order to solve technical The Research Alliance of Missouri, or “RAM,” and productivity issues; for bringing more was founded on January 15, 2003, as a “new research funding and emphasis to Missouri uni- alliance between business and universities…to versities, especially involving the life sciences, coordinate research and provide more access to information technology and advanced manufac- technology for Missouri businesses.” The Missouri turing; and for creating and managing a system Technology Corporation, whose charter calls for to transfer new discoveries into the marketplace the establishment of a research alliance, and the in order to create companies and jobs. Missouri Department of Economic Development The corporation is embarking on an effort to convened the senior research officers in Mis- raise the level of awareness among policymakers souri’s universities that sponsor active research and the public as to the connections between a and development programs. Since that time, the strong economy and key investments in devel- members of RAM have adopted a strategic plan oping new technologies that can be used by and have built new collaborative research initia- Missouri businesses and entrepreneurs. tives among the institutions; initiated a process to streamline technology transfer from inventions in Missouri Technology Corporation member university laboratories to commercial products; and assisted Missouri businesses in Board of Directors addressing technological problems through col- Rubin, Donn, chair, St. Louis; laborative research projects. 400 OFFICIAL MANUAL The Research Alliance provides expertise and guidance in linking education and business, working together to coordinate research, pool resources, boost commercialization opportuni- ties and provide Missouri businesses with greater access to technology. The Research Alliance of Missouri is com- prised of chief research officers from universities and research institutions throughout the state, as well as leaders from organizations such as the Missouri Technology Corporation, Department of Economic Development and the Department THEODORE J. CICERO, Ph.D. Chair, Seed Capital Investment of Higher Education. Board Research Alliance of Missouri Seed Capital Investment Board Members The Missouri Seed Capital Investment Board Gardner, John C., Ph.D., chair, University of was established by Section 620.641, RSMo, also Missouri–Columbia; referred to as the New Enterprise Creation Act. Alter, William A. III, Ph.D., vice chair, Missouri The board is composed of thirteen members, State University, Springfield; eight of whom are appointed by the governor Arshadi, Nasser, Ph.D., treasurer, University of with the advice and consent of the Senate, includ- Missouri–St. Louis; ing one representing a major private research uni- Baumann, John, Ph.D., University of Missouri– versity, one representing a major public research Kansas City; university, and six members with backgrounds in Beachy, Dr. Roger, Donald Danforth Plant Sci- technology, banking, labor or small business ence Center, St. Louis; development. The remaining five members Coleman, James, Ph.D., University of Missouri- include the director or director’s designee of the Columbia; Department of Economic Development and a Ellis, L. Scott, Ph.D., Truman State University, member from each of the four innovation centers. Kirksville; The New Enterprise Creation Act authorized Glaros, Alan G., Ph.D., Kansas City University of the issuance of $20 million in state tax credits to Medicine & Biosciences; attract funding for early-stage, technology-based Jennings, Marie, Stowers Institute for Medical enterprises in Missouri. It is the board’s responsi- Research, Kansas City; bility to approve the professional fund manager, Johnson, Jane C., A.T. Still University of Health monitor the seed capital program’s activities and Sciences, Kirksville; verify compliance with the New Enterprise Cre- Krishnamurthy, Dr. Krishna, University of ation Act. Missouri-Rolla; Roedemeier, Dennis, Southeast Missouri State University, Cape Girardeau; Seed Capital Investment Board Rubin, Donn, St. Louis Regional Chamber of Cicero, Dr. Theodore J., Ph.D., chair, St. Louis; Commerce & Growth; Bergfalk, Jim, Kansas City; Stanley, Dr. Samuel, M.D., Washington Collins, Brian H., Kansas City; University, St. Louis; Curtiss, Roy III, Ph.D., St. Louis; Steel, Victoria, Central Missouri State University, Gerke, Gene, Columbia; Warrensburg; Hall, Karen K., Branson; Steinhoff, Gregory A., director, Missouri Depart- Jacobi, Robert V. Jr., Kansas City; ment of Economic Development, Jefferson Johnson, Lethorne, St. Louis; City; Kaskowitz, Rosemary A., St. Louis; Veeman, Frank, Ph.D., Northwest Missouri State Lehmkuhle, Stephen W., Ph.D., Columbia; University, Maryville; Prugh, Rick, Rolla; Zahner, Joseph E., Ph.D., St. Louis University; Steinhoff, Gregory A., Missouri Department of Monsees, Rob, executive director, Research Economic Development, ex officio; Alliance of Missouri. Stupp, J.J., St. Louis. EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT 401 Community Development Division counts, enabling them to save funds to further their education, purchase or renovate a home or Truman State Office Bldg., Room 720 start a new business. Jefferson City 65101 Telephone: (573) 522-6155 The Historic Preservation Tax Credit Pro- Email: email@example.com gram aids in the redevelopment of Missouri’s commercial and residential historic structures. The mission of the Community Development The tax credit is equal to 25 percent of the total Division is to increase the economic self-suffi- costs and expenses incurred during the rehabili- ciency and prosperity of Missouri communities tation of a nationally designated historic proper- and neighborhoods. Members of the group ty or a property located in a historic district. achieve this result by offering programs to pro- The Community Development Corporation mote community investment, redevelopment Program assists in the development of CDCs — activities, planning and leadership development, nonprofit organizations that promote the indus- infrastructure development and support to local trial, economic, entrepreneurial, commercial governments and not-for-profit organizations. and civic development of a community. The CDC program also offers a tax credit and grant Community Development Programs program to encourage workforce development, The Community Development Block Grant housing development and many other CDC (CDBG) Program administers grants to cities with services. populations of less than 50,000 and counties with The Neighborhood Preservation Program populations of less than 200,000. The program is assists homeowners and developers that wish to designed to improve local communities by pro- renovate or construct residences for homeown- viding funds to develop suitable living environ- ership by providing state tax credits for housing ments and expand economic opportunities, prin- renovation and or new construction. State cipally for low and moderate income persons. statutes require that the program operate in cer- The grant process is open to all non-entitlement tain qualifying and eligible areas of the state. local governments and provides assistance in The Brownfield Redevelopment Program areas such as public facilities, housing, economic provides tax credits and grants for remediation of development and downtown revitalization. Funds contaminated sites throughout Missouri. The are provided through the U.S. Department of program provides opportunities to redevelop Housing and Urban Development. once vibrant business and community sites that The Neighborhood Assistance Tax Credit are currently underutilized or are vacant, thus Program (NAP) administers a tax credit program bringing jobs and investment back into the area. designated for the betterment of communities The Enhanced Enterprise Zone Program pro- and neighborhoods. The Neighborhood Assis- vides tax credits to new or expanding business- tance Act provides a tax credit incentive to es in a Missouri Enhanced Enterprise Zone. The encourage business participation in community zones are specific geographic areas designated development projects operated by not-for-profit by local governments and certified by the organizations in areas such as crime prevention, Department of Economic Development. Zone community services, physical revitalization, job designation is based on certain demographic cri- training, economic development, new genera- teria, the potential to create sustainable jobs in a tion cooperatives and education. targeted industry and a demonstrated impact on The Youth Opportunities and Violence Pre- local industry cluster development. vention Program (YOP) administers a tax credit The Missouri Downtown Economic Stimulus program specifically directed toward programs Act (MODESA) helps facilitate redevelopment of which are designed to prevent youth from downtown areas and the creation of jobs by pro- engaging in violent behavior and enable youth viding essential public infrastructure. A portion to improve themselves through education, job of the new state and local taxes created by the training and apprenticeship activities. The tax redevelopment can be diverted to fund eligible credits are given to businesses and individuals public infrastructure and related costs for a peri- contributing to an approved project undertaken od of up to 25 years. by either a public or private organization. The Missouri Rural Economic Stimulus Act The Family Development Account Program (MORESA) provides financial incentives for pub- (FDA) administers a state tax credit program that lic infrastructure for the development of renew- enables contributors to make donations to able fuel production facilities or eligible new organizations that establish and run a Family generation processing entities creating new jobs Development or Individual Development Ac- and agricultural markets in rural Missouri. A por- count project. The funds contributed are used to tion of the new state and local taxes created by match low-income participants’ savings ac- the production facility or processing entity can 402 OFFICIAL MANUAL be diverted to fund eligible public infrastructure Missouri Community Service and related costs for a period of up to 25 years. Commission The State Supplemental Tax Increment Truman State Office Bldg., Room 770 Financing Program facilitates the redevelopment PO Box 118 of blighted areas by providing essential public Jefferson City 65102 infrastructure. Municipalities may apply for a Telephone: (573) 751-7488 / FAX: (573) 526-0463 portion of the new state tax revenues created by or www.movolunteers.org the project to be disbursed to cover a financing E-mail:firstname.lastname@example.org or email@example.com gap for eligible redevelopment costs on eligible The Missouri Community Service Commission projects. (MCSC) is dedicated to creating opportunities to The Delta Regional Authority (DRA) is a fed- enable all citizens to serve their communities. The eral-state partnership serving a 240- Missouri Community Service Commission con- county/parish area in an eight-state region. Led nects Missourians of all ages and backgrounds in by a Federal Co-Chairman and the governors of an effort to improve unmet community needs through direct and tangible service. The MCSC each participating state, the DRA is designed to serves as the administrator for AmeriCorps State remedy severe and chronic economic distress by funding in Missouri by awarding monetary grants stimulating economic development and foster- and providing technical assistance and support to ing partnerships that will have a positive impact its grantees. By collaborating with volunteer on the region’s economy. The DRA focuses on organizations and state agencies, and by continu- basic infrastructure development and transporta- ing to effectively administer National Service ini- tion improvements, business development and tiatives, the MCSC makes it possible for Missouri- job training services. It serves the southeast por- ans to serve their communities. tion of Missouri. The MCSC was established by an act of the The Missouri Community Assessment and Missouri Legislature in 1994 as a direct response Planning Process (MOCAPP) is a comprehensive to the National and Community Service Trust Act local planning tool designed to be self-driven. of 1993. Its fifteen to twenty-five members are appointed by the governor and meet quarterly. The The tool assesses 37 subcategories of develop- Missouri Legislature passed a measure in 1998 ment and incorporates local participation in the allowing the commission to raise private contribu- process. Communities successfully completing tions to assist in its work, thus enabling the com- phases of MOCAPP may gain recognition as a mission to broaden its impact on the service and Missouri Star City, 5-Star City, or All Missouri volunteer communities. The MCSC receives feder- Certified City. al funding from the Corporation for National and The Downtown Revitalization and Econom- Community Service (CNCS) to administer the ic Assistance for Missouri (DREAM) initiative AmeriCorps State and Education Awards programs in Missouri, making federal funds more responsive was created by Governor Matt Blunt in 2006 to to state and local needs and providing greater help small and mid-size Missouri communities assistance to educational, non-profit, secular and navigate through the various forms of assistance faith-based community organizations. available through the Missouri Department of Overseeing the AmeriCorps program is the Economic Development, the Missouri Finance MCSC’s primary responsibility. AmeriCorps is a Board and the Missouri Housing Development national service network supported by the Corpo- Commission. All cities chosen to take part ration for National and Community Service receive thorough assistance and guidance to (CNCS) of Washington, D.C. AmeriCorps mem- help implement their downtown revitalization bers may serve full-time or less than full-time. The goals. This initiative was implemented to help participants are often referred to as “Members.” Missouri communities create jobs and enhance These members, through the MCSC and CNCS, economic opportunities in addition to providing are provided opportunities to serve their commu- infrastructure assistance. nities and build capacity to meet local needs. AmeriCorps, the domestic Peace Corps, Quality Jobs engages citizens of all ages in projects ranging from tutoring, youth mentoring, public safety, Created by Governor Matt Blunt in 2005, this housing rehabilitation, health care, environmen- initiative provides tax credits to qualifying busi- tal issues and disaster relief. It gives communities nesses that create jobs that provide health care and neighborhoods valuable human resources for benefits for their employees and pay above the addressing their most pressing civic issues, and average county wage in the area they are seek- gives the individual a way to serve their country ing to expand or relocate. by reaching out to others. Through AmeriCorps, EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT 403 over 100,000 Americans have been given the opportunity to increase their skills and earn money for college. In many cases, AmeriCorps has provided educational resources to individuals who would not have otherwise been able to obtain them. More than 3,500 Missourians have served their communities through AmeriCorps since the program’s inception in 1994. Among their accomplishments, Missouri Members have tutored nearly 25,000 elementary and secondary students, with 80 percent improving at least one grade level, and contributed to significant reduc- tions in urban crime rates through conflict resolu- ANDRES MARIN DOMINGUEZ DANA M. HARDY tion and other public safety programs. In 2005- Chair, Missouri Community Vice Chair, Missouri Communi- 2006, 245 AmeriCorps Members served 346,393 Service Commission ty Service Commission hours. They recruited 5,921 non-AmeriCorps vol- unteers who served a total of 140,237 hours. Most not-for-profit organizations, local or state governments, school districts, or institutions of higher education may sponsor an AmeriCorps program. An AmeriCorps Member’s term of serv- ice for one year on a full-time basis is 1,700 hours. Part-time can be 900, 675, 450, or 300 hours. Members may serve a maximum of two terms of service in AmeriCorps. At the completion of their service commitment, they receive a $4,725 edu- cation award (less for part-time service) that may be redeemed at a Title IV university, college, or JAY ACOCK LINDA DUFFY trade school. Most AmeriCorps Members receive a Member, Missouri Community Member, Missouri Community living allowance while serving, although it varies Service Commission Service Commission with the type of program. In 2005–2006, a full- time living allowance will equal $11,100. The liv- ing allowance is optional for part-time Members. Missouri Community Service Commission Dominguez, Andres, (D), chair, Kansas City, Dec. 15, 2006; Hardy, Dana M., (D), vice chair, St. Louis, Dec. 16, 2006; Acock, Jay, (R), Department of Elementary and Secondary Education, Jefferson City; BECKY JAMES-HATTER LT. GOVERNOR PETER KINDER Duffy, Linda, (R), Columbia, Dec. 12, 2007; Member, Missouri Community Member, Missouri Community Evans, Jane B., (R), St. Louis, Dec. 12, 2009; Service Commission Service Commission James-Hatter, Becky, (D), St. Louis, Dec. 12, 2007; Kinder, Lt. Gov. Peter, (R), Cape Girardeau, Dec. Community Services, Kansas City, ex officio; 15, 2009; Riner, Alicia, Department Elementary Secondary Moskoff, Judith Anne, (R), Ladue, Dec. 12, 2007 Education, Jefferson City, ex officio. Randle, Tameka L., (D), Cape Girardeau, Dec. 12, 2009; Missouri Housing Development Rhew, Vicki C., (D), Kennett, Dec. 15, 2006; Roper, Hal D., (R), Joplin, Dec. 12, 2007; Commission Schulz, Jolene, (D), Columbia, Dec. 12, 2007; 3435 Broadway Schallert, Raynel, (R), Monett, Dec. 12, 2008; Kansas City 64111-2459 Scott, Claudette M., (D), Kansas City, Dec. 15, 2006; Telephone: (816) 759-6600 / FAX: (816) 759-6828 Stiffler, Angela N., (R), Independence, Dec. 12, Toll Free: (866) 605-7467 2007; www.mhdc.com / E-mail: firstname.lastname@example.org Whitehurst, Stanley, (R),Marshfield, Dec. 12, 2007; Wolken, Barbara, (D), Jefferson City, Dec. 15, 2008; The Missouri Housing Development Commis- Laverty, Michael, Corporation for National and sion, created by the 75th General Assembly, has 404 OFFICIAL MANUAL RAYNEL SCHALLERT JOLENE SCHULZ CLAUDETTE M. SCOTT STANLEY WHITEHURST Member, Missouri Community Member, Missouri Community Member, Missouri Community Member, Missouri Community Service Commission Service Commission Service Commission Service Commission BARBARA WOLKEN LINDA JACKSON RICHARD BAALMANN PETE RAMSEL Member, Missouri Community Executive Director, Missouri Chair, Missouri Housing Acting Executive Director, Service Commission Community Service Commission Development Commission Missouri Housing Development Commission invested almost $4 billion for rental housing devel- housing trust fund for very low-income Mis- opments, preservation of affordable rental housing, sourians to help prevent homelessness and pro- home mortgages, home improvement loans, grants vide emergency housing assistance. to neighborhood housing groups, and other hous- The commission participates with the Depart- ing programs. MHDC functions as a bank, provid- ment of Economic Development in preparing the ing financing directly to borrowers or through a state’s Consolidated Plan for the U.S. Department network of private lending institutions. of Housing and Urban Development. The commission makes loans to non-profit The commission includes the governor, lieu- and limited-dividend sponsors of residential tenant governor, attorney general, treasurer and housing to provide affordable housing for under- six persons appointed by the governor with the served Missourians. The commission also makes advice and consent of the Senate. funds available for the purchase of homes for first-time buyers at below-market interest rates. The funds for mortgage financing are provided Missouri Housing Development through the sale of tax-exempt notes and bonds Commission* that the commission is authorized to issue. Baalmann, Richard, (R), chair, St. Louis, Oct. 13, Additionally, the commission is authorized to 2009; establish a revolving fund to make non-interest Fulp, Robert C., (R), vice chair, Springfield, Oct. bearing loans to non-profit organizations to defray 13, 2008; development costs of housing for low- and mod- Greim, Claudia Onate, (D), secretary/treasurer, erate-income persons. The commission provides Kansas City, Oct. 13, 2009; advisory, consultative, training and educational Blunt, Governor Matt, (R), ex officio services to non-profit housing organizations. Cook, Loren II, (R), Jefferson City, Oct. 13, 2008; The commission also administers the federal Kinder, Lt. Governor Peter, (R), ex officio Low Income Housing Tax Credit, Missouri Low Luetkenhaus, Bill, (D), Wentzville, Oct. 13, 2007; Income Housing Tax Credit and the Affordable Nixon, Attorney General Jay, (D), ex officio Housing Assistance Tax Credit; and operates a Steelman, State Treasurer Sarah, (R), ex officio EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT 405 Vacancy, (D); serve on advisory panels that meet annually to Pete Ramsel, executive director review applications from organizations seeking __________ grants. The panel’s recommendations are based *$50 per diem on established criteria, including artistic excel- lence, education and outreach, community sup- Missouri State Council on the Arts port, administrative ability and diversity of audi- 815 Olive St., Ste. 16 ence served. St. Louis 63101-1503 The Missouri Cultural Trust Fund is an invest- Telephone: (314) 340-6845 / FAX: (314) 340-7215 ed endowment fund created by the state legisla- TDD: (800) 735-2966 / Toll Free: (866) 407-4752 ture in 1993. Income from the trust is dedicated www.missouriartscouncil.org / to supporting the arts in Missouri. A portion of Email: email@example.com the revenue generated by Missouri’s nonresident The Missouri Arts Council (MAC) – as public professional athletes is the funding source for the leader, partner and catalyst – is dedicated to Cultural Trust Fund. broadening the appreciation and availability of The trust is administered by a board of trustees, the arts in the state and fostering the diversity, consisting of the state treasurer, two members of vitality and excellence of Missouri’s communi- the Senate appointed by the President Pro Tem of ties, economy and cultural heritage. the Senate, two members of the House of Repre- Created by an act of the 73rd General Assem- sentatives appointed by the Speaker of the House, bly, the Missouri Arts Council acts as the state’s and the members of the Missouri Arts Council. arts grant-making division, providing financial assistance to nonprofit organizations across the Missouri Arts Council state to encourage and stimulate economic and Vangel, Michael, chair, Columbia; community growth and development through the Beshore, Sharon, Joplin; arts. A division of the Missouri Department of Cartwright, Cynthia Laing, Kansas City; Economic Development, MAC is the second old- Coleman, Sen. Maida; St. Louis est state-funded arts agency in the country, pro- Grove, Ms. Dudley R., St. Louis; viding vital support and leadership to bring the Israelite, Joan, Lee’s Summit; arts to all the people of Missouri. The Missouri Kilroy, Marianne, Kansas City; Arts Council board consists of 15 volunteer citi- Kohn, Dr. Dixie A., St. Louis; zens from across the state who are appointed by Noble, Robert B., Springfield; the Department of Economic Development. The Perkins, Meredith E., St. Louis; governor designates a chair and vice chair. The Prentice, Gwyn, Kansas City; board meets regularly to provide direction in pol- Ray, Dr. Joel W., Cape Girardeau; icy making and programmatic oversight. Shields, Sen. Charlie, St. Joseph; Through funds from the Missouri General Sheffield, Glenn, Webster Groves; Assembly and the National Endowment for the Steelman, State Treasurer Sarah; Arts, MAC provides funding for quality arts pro- Stratman, Karen, Washington; gramming in both large and small communities. Wooten, Rosalie, Springfield; Funding areas include: discipline program assis- Strohmeyer, Beverly, executive director. tance (music, dance, theater, literature, electronic media, visual arts, multidiscipline, festivals), com- Missouri Cultural Trust Board munity arts, folk arts, arts education, minority arts, Vangel, Michael, chair, Columbia; touring, mini grants, technical assistance, endow- Beshore, Sharon, Joplin; ment building and renovation/construction. Cartwright, Cynthia Laing, Kansas City; Applicants must demonstrate that they have Coleman, Sen. Maida, St. Louis; sound administration and financial management Grove, Ms. Dudley R., St. Louis; skills and are capable of promoting the state-local Israelite, Joan, Lee’s Summit; partnership in arts activities to assure broad partic- Kilroy, Marianne, Kansas City; ipation by both the applicant and the audience. Kohn, Dr. Dixie A., St. Louis; Applicants include but are not limited to: commu- Noble, Robert B., Springfield; nity arts agencies, performing organizations, ele- Perkins, Meredith E., St. Louis; mentary and high schools, colleges, universities, Prentice, Gwyn, Kansas City; museums, libraries, chambers of commerce, Com- Ray, Dr. Joel W., Cape Girardeau; munity Betterment and Main Street Program Sheffield, Glenn, Webster Groves; organizations, and other civic and tourism organ- Shields, Sen. Charlie, St. Joseph; Steelman, Sarah, State Treasurer; izations that present art to their communities. Stratman, Karen, Washington; MAC allocates every program dollar based on Wooten, Rosalie, Springfield; the recommendations of Missouri citizens who Strohmeyer, Beverly, executive director. 406 OFFICIAL MANUAL MICHAEL VANGEL SHARON BESHORE CYNTHIA L. CARTWRIGHT JOAN ISRAELITE Chair Member Member Member Missouri Arts Council Missouri Arts Council Missouri Arts Council Missouri Arts Council MARIANNE KILROY DR. DIXIE A. KOHN ROBERT B. NOBLE MEREDITH PERKINS Member Member Member Member Missouri Arts Council Missouri Arts Council Missouri Arts Council Missouri Arts Council DR. JOEL W. RAY GLENN SHEFFIELD KAREN STRATMAN ROSALIE WOOTEN Member Member Member Member Missouri Arts Council Missouri Arts Council Missouri Arts Council Missouri Arts Council Division of Workforce Development 421 E. Dunklin St., PO Box 1087 Jefferson City 65102-1087 Telephone: (573) 751-3349 / FAX: (573) 751-8162 www.ded.mo.gov/wfd www.MissouriCareerSource.com (GreatHires.org) Email: firstname.lastname@example.org The Division of Workforce Development (DWD)is the talent development arm of econom- ic development. The mission of the division is to foster a skilled workforce to improve Missouri’s competitiveness in the global marketplace by BEVERLY STROHMEYER providing quality skill development opportunities Executive Director Missouri Arts Council EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT 407 adapted to today’s business and industry stan- dards. The division is a national leader at pio- neering workforce strategies in the new econo- my. This has involved reengineering services based on an adherence to eight values: customer focus, competitiveness, innovation, accountabil- ity, strategic alliances, forward thinking, excel- lence and adaptability. DWD’s vision is to pre- pare a skilled workforce for quality, family-sup- porting jobs which will continue to contribute to a more competitive Missouri and ensure that Missouri continues to have the “greatest work- force in the world.” RODERICK NUNN To businesses in the state, the Division of Director, Division of Workforce Development Workforce Development provides human resource assistance through Business Represen- tatives, local Business Service Teams and an on- tains dedicated webpages for the job seeker and line employee search tool, Greathires.org. In business components of GreatHires.org, inte- addition, the division administers federal tax grated Career and Workforce Information prod- credit programs offering businesses tax credits ucts, visual descriptions of the Missouri Career for hiring targeted individuals. The division also Center, the WorkSmart website for workforce administers three state funded industry-training professionals, and access to each local work- programs, which provide funding to help eligi- force region’s webpage. ble companies train their workers for the pur- The division provides staff to the governor- pose of creating or retaining jobs in Missouri. appointed Missouri Training and Employment For Missourians seeking career entry or Council. The council develops policy and guid- advancement, the division administers several ance for the workforce system of Missouri and federal programs designed to provide skill build- makes recommendations to the governor as to ing services, such as core services available to the effectiveness of the system. It serves as the everyone, plus intensive and training services, State Workforce Investment Board. which are available to those who meet eligibili- ty criteria. In addition, any individual searching Missouri Women’s Council for employment can use the job search features in Greathires.org. Truman State Office Bldg. PO Box 1684 Business and job-seeker services are deliv- Jefferson City 65102 ered through 40+ Missouri One-Stop Career Telephone: (573) 751-0810 / Toll Free: 1-877-426-9284 Centers located around the state. Businesses may www.womenscouncil.org / Email: Wcouncil@ded.mo.gov use the career centers to seek or interview poten- tial employees, test applicants’ occupational The Missouri Women’s Council was estab- skills or gain access to labor market information. lished in 1985 by the state’s 83rd General Assem- Job seekers can use the career centers to learn bly. For 20 years, the council has been meeting its about job openings, create a resume, conduct a mandate to identify and address the issues affect- job search, sign up for training or education or ing the economic and employment status of Mis- register for unemployment compensation. souri women. The council serves as a resource and Career Centers are governed by a flexible but referral center connecting women to information coordinated system of oversight and support. Local on all aspects of women, work and family life. Workforce Investment Boards and chief local elect- The Women’s Council promotes women’s ed officials in each of Missouri’s 14 regions are economic and employment opportunities responsible for the development of workforce pol- through education and training programs, confer- icy and oversight of delivery of services, based on ences, referral consultations, and by providing local economic factors. At the state level, the divi- free resources for Missouri citizens including: sion monitors, evaluates and provides technical • A website that provides timely information assistance to the regions. Each Career Center is on women’s economic issues with links to vari- managed by a Functional Manager, who oversees ous resources; daily operations and coordination of customer services across all state and local programs. • The Women’s Resource Guide; For more innovative and efficient delivery of • The Missouri Family Affirming Wage Guide; services, MissouriCareerSource.com was devel- • Current statistics and fact sheets on econom- oped as a ‘virtual’ Career Center. The site con- ic issues affecting women; 408 OFFICIAL MANUAL VICKY J. HARTZLER SEN. MAIDA COLEMAN MICHELLE T. ESSWEIN TERRI GRAY Chair, Women’s Council Member, Women’s Council Member, Women’s Council Member, Women’s Council LORENE JAMES SANDRA JONES NANCI KING KERRI McBEE-BLACK Member, Women’s Council Member, Women’s Council Member, Women’s Council Member, Women’s Council SARAH MURRAY SEN. LUANN RIDGEWAY REP. MARILYN RUESTMAN LORI SMITH-PATTERSON Member, Women’s Council Member, Women’s Council Member, Women’s Council Member, Women’s Council VALERIE WHITE DONAYLE WHITMORE-SMITH MARY COTTOM Member, Women’s Council Member, Women’s Council Executive Director Women’s Council EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT 409 • The Outstanding Missouri Women traveling The legislature, however, was not just making exhibit featuring Missouri women recognized in changes to the board’s name, it also was progres- their disciplines throughout our state’s history; sively expanding the board’s authority. These and changes increased the board’s ability to not only • Information on the Breast Cancer Awareness finance small businesses, but also to help fund pub- License Plate. lic infrastructure improvements, cultural facilities and larger-scale business locations and expansions. The council consists of fifteen members. The governor, with the advice and consent of the The board has welcomed these additional Senate, appoints eleven members for staggered responsibilities and now administers several pro- terms. The remaining four members of the coun- grams to facilitate economic development and cil consist of two senators and two representa- to assist in business expansion and attraction in tives, who are appointed by their respective bod- Missouri. ies in the same manner as members of the stand- ing committees. An executive director serves at Bond Financing the pleasure of the council. The Missouri Development Finance Board is authorized to issue taxable or tax-exempt pri- Missouri Women’s Council vate activity industrial revenue bonds for the acquisition or renovation of fixed assets owned Hartzler, Vicky J., chair, (R), Harrisonville, by businesses involved in manufacturing or the Dec. 6, 2007; production of tangible products. Currently, the Coleman, Sen. Maida, (D), St. Louis; Esswein, Michelle, (I), St. Louis, Dec. 6, 2007; board is focusing primarily on redevelopment Gray, Terri, (D), Columbia, Dec. 6, 2005; projects, particularly those that eliminate blight. King, Nanci, (R), Jefferson City, Dec. 6, 2006; The board can issue tax-exempt cultural James, Lorene, (R), Kansas City, Dec. 6, 2008; facility bonds to qualified charitable organiza- Jones, Sandra, (R), Bolivar, Dec. 6, 2008; tions for acquisition, construction, renovation McBee-Black, Kerri, (D), Harrisburg, Dec. 6, 2005; and equipping cultural projects, such as muse- Murray, Sarah, (D), Kansas City, Dec. 6, 2007; ums or recreational facilities. Ridgeway, Sen. Luann, (R), Smithville; The board can issue tax-exempt public pur- Ruestman, Rep. Marilyn, (R), Joplin; pose infrastructure bonds to local governments Smith-Patterson, Lori, (R), Kirksville, Dec. 6, 2006; that have projects that serve a public purpose, White, Valerie, (R), Weldon Springs, Dec. 6, 2007; such as public buildings, jails, police and fire Whitmore-Smith, Donayle, (D), St. Louis, Dec. 6, stations, and public infrastructure. 2009; Cottom, Mary, executive director. Missouri Tax Credit for Contributions Missouri Development Finance Board The Tax Credit for Contributions Program is a Governor Office Bldg. significant fundraising tool that uses private con- 200 Madison St., Ste. 1000, PO Box 567 tributions to fund public purpose projects. The Jefferson City 65102 board is authorized to grant state tax credits Telephone: (573) 751-8479 / FAX: (573) 526-4418 equal to 50 percent of any monies contributed to www.mdfb.org / E-mail: email@example.com the board by a taxpayer, in which the proceeds assist in offsetting the costs of qualified projects For over two decades, the Missouri Develop- that benefit the general public. ment Finance Board has provided development financing to assist infrastructure and economic development projects throughout Missouri. Downtown Revitalization Program These projects have a high probability of suc- Through the Downtown Revitalization Pro- cess, but would not be feasible without the gram, the board is authorized to grant state tax board’s assistance. credits equal to 50 percent of any monies con- Originally created by state statute in 1982, tributed to the board by a taxpayer. These funds the board previously operated as the Missouri are then used for public-purpose infrastructure Industrial Development Board and the Missouri improvements necessary to redevelop downtown Economic Development Commission. In 1985, areas in communities with populations under legislation was enacted which merged the com- 50,000 individuals. mission into the board. In 1989, the board’s name was changed to the Missouri Economic Missouri Infrastructure Loan Program Development, Export and Infrastructure Board. Through the Missouri Infrastructure Loan Four years later, the legislature authorized the Program, the board can offer long-term, low- board’s third and current name change. interest loans to local political subdivisions or 410 OFFICIAL MANUAL LT. GOVERNOR PETER KINDER JOHN D. STARR LARRY D. NEFF NELSON C. GRUMNEY JR. Chair, Missouri Development Vice Chair, Missouri Develop- Secretary, Missouri Develop- Treasurer, Missouri Develop- Finance Board ment Finance Board ment Finance Board ment Finance Board PAUL S. LINDSEY RICHARD J. WILSON JAMES D. HILL L.B. ECKELKAMP JR. Member, Missouri Development Member, Missouri Development Member, Missouri Development Member, Missouri Development Finance Board Finance Board Finance Board Finance Board rural public sewer and water districts to fund infrastructure improvements. Business Use Incentives for Large- Scale Development (BUILD) The board is authorized to issue and monitor BUILD Missouri Revenue Bonds, which provide a tool for the Department of Economic Develop- ment and MDFB to finance a portion of the eli- gible costs for businesses that seek to locate or expand in Missouri. Eligible projects must meet substantial new job, capital investment and gen- DANETTE D. PROCTOR ROBERT V. MISEREZ eral company eligibility requirements. Member, Missouri Development Executive Director, Missouri Finance Board Development Finance Board City/State Partners Program The City/State Partners Program is a joint effort between the Export Import (Ex-Im) Bank of the United States and state and local entities Membership on the board is composed of around the country. The program aims to provide eight private Missouri residents who are appoint- financing services to small- and medium-sized ed by the governor with the advice and consent of the Senate to four-year terms, the lieutenant U.S. companies that are in need of financing to governor and directors of the departments of start exporting their products and services. Economic Development, Agriculture and Natu- Borrowers participating in the board’s pro- ral Resources. Seven members constitute a quo- grams are responsible for debt repayment. The rum. Not more than five appointed members state of Missouri does not incur any costs, nor may be of the same political party. Appointed does it bear any obligation for retiring loans, members serve staggered terms to provide conti- bonds or notes. nuity and enhance program development. EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT 411 Missouri Development Finance Board performance-based funding formula for the Mis- ouri Division of Tourism. Kinder, Lt. Governor Peter, chair; Starr, John D., (D), vice chair, Kansas City, Sept. 14, 2007; Tourism Commission Neff, Larry D., (D), secretary, Neosho, Sept. 14, The commission consists of ten members: the 2010; lieutenant governor; two members of the Senate Childers, Doyle, Department of Natural of different political parties appointed by the Resources, ex officio; president pro tem of the Senate; two members of Eckelkamp, L.B. Jr., (R), Washington, September the House of Representatives of different politi- 14, 2007; cal parties appointed by the speaker of the Grumney, Nelson C. Jr., (R), treasurer, St. Louis, House; and five other persons appointed by the Sept. 14, 2008; governor, which may include, but are not limit- Hill, James D., (R), St. Louis, September 14, ed to, persons engaged in tourist-oriented oper- 2007; ations. No more than three of the governor’s Lindsey, Paul S., (D), Lebanon, Sept. 14, 2003; appointees shall be of the same political party. Proctor, Danette D. (R), Springfield, September Commission members appointed by the gov- 14, 2010 ernor serve staggered four-year terms and may Smith, Katie, Department of Agriculture, ex offi- be reappointed at the end of their terms. All cio; serve without compensation, but are reimbursed Steinhoff, Gregory, Department of Economic for necessary expenses incurred in the perform- Development, ex officio; ance of their duties. Wilson, Richard, (R), Jefferson City, Sept. 14, 2008; The commission elects a chairman and meets Miserez, Robert V., executive director. at least four times in a calendar year at the call of the chairman to determine all matters relating to Missouri Division of Tourism the tourism policies of the state of Missouri and the administration of the Division of Tourism. Truman State Office Bldg. PO Box 1055 The commission reports to each regular ses- Jefferson City 65102 sion of the General Assembly the results of its Telephone: (573) 751-4133 / FAX: (573) 751-5160 / Toll marketing program and any recommendations free: (800) 877-1234 for legislation in the field of tourism promotion. www.VisitMO.com / E-mail: firstname.lastname@example.org The budget of the Division of Tourism is con- Tourism continues to rank as one of the most tained within the annual submittal of the Depart- important revenue and job producing industries ment of Economic Development to the Missouri in Missouri, creating more than 245,000 jobs in General Assembly for approval. fiscal year 2004. With an economic impact of The Tourism Commission employs a director approximately $13.4 billion and $627 million in of the Division of Tourism, qualified by educa- state tax revenue, tourism is a dynamic compo- tion and experience in public administration nent of economic development, providing one with a background in the use of the various news of every 14 Missouri jobs. There were 37.7 mil- media. The director employs a staff of profes- lion visitors to the Show-Me State in the last fis- sional, technical and clerical personnel. cal year—an all-time record! The 74th General Assembly recognized the Missouri Tourism Commission importance of tourism 38 years ago with the cre- Kinder, Lt. Governor Peter, (R) chair, Cape ation of the Missouri Tourism Commission in Girardeau; 1967. In 1997, the Division of Tourism unveiled Divincen, Jim, (R) vice chair, Osage Beach; a new direction for tourism by creating a new Bennett, Marci, (D), St. Joseph; state logo and slogan promoting Missouri’s river Clear, Lee, St. Louis; heritage. Now in its ninth year, the division of Coleman, Sen. Maida, (D), St. Louis; tourism’s advertising slogan, “Where the rivers Engler, Sen. Kevin, (R), Farmington; run,” continues as a theme in Missouri’s market- Garrett, Sharon, Purdy; ing efforts. Print and broadcast advertising focus Swanson, Kelly, Kimberling City; on the experiences that Missouri offers and Wallace, Rep. Maynard, (R), Thornfield; tourists’ perceptions of Missouri as a scenic des- Walsh, Rep. Gina, (D), St. Louis; tination with cultural, historical and family activ- Wright, Randall, (D), Columbia; ities. Luetkemeyer, Blaine, director, Jefferson City. In 1993, HB 188 was signed into law as Sec- tion 620.467, RSMo. This legislation included a 412 OFFICIAL MANUAL LT. GOVERNOR PETER KINDER JIM DIVINCEN MARCI BENNETT LEE CLEAR Chair Vice Chair Member Member Missouri Tourism Commission Missouri Tourism Commission Missouri Tourism Commission Missouri Tourism Commission SENATOR MAIDA COLEMAN SENATOR KEVIN ENGLER SHARON GARRETT KELLY SWANSON Member Member Member Member Missouri Tourism Commission Missouri Tourism Commission Missouri Tourism Commission Missouri Tourism Commission REP. MAYNARD WALLACE REP. GINA WALSH RANDALL WRIGHT BLAINE LUETKEMEYER Member Member Member Director Missouri Tourism Commission Missouri Tourism Commission Missouri Tourism Commission Division of Tourism Activities and Plans and sports marketing, special promotions and events; Division activities focus on five research- based, strategically planned areas: • International efforts are targeted in Cana- da and the United Kingdom in the areas of trade • Communications efforts include public relations, public relations, product development and media relations, www.VisitMO.com, photo- and advertising; and graphic services and publications; • Special markets efforts focus on reaching • Cooperative marketing matches state niche audiences, such as African-American funds with private-sector tourism dollars for des- tourists; agritourism, cultural tourists; and tour tination promotion; and travel, which includes group tour and group • Domestic marketing includes advertising, leader familiarization tours, advertising and mar- trade shows, meetings/convention marketing ketplaces. EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT 413 Research plays a vital role in the effective- message to audiences in the African-American mar- ness of the division’s efforts to increase tourism ket. The division, through its marketing partners, spending and stimulate economic and market- has expanded its marketing campaign to help our share growth at the state and local level. It not tourism industry grow in new areas. This initiative only measures past efforts, but also can give also includes encouraging close-to-home travel for important insight to how and where, when and the estimated 80 million Americans who live with- to whom the state should direct promotional in a day’s drive of Missouri. The division cooperates efforts to increase its market share of visitors and with tour packagers and group travel promoters to expenditures. Research projects are conducted develop efficient, cost-saving travel opportunities on a continual basis to determine the size, for those who prefer pre-planned vacations. growth and impact of these marketing efforts. For travelers entering Missouri, the division Annually, the division works with research operates six Official State Welcome Centers. The firms to assess subjects, including the effect of six welcome centers are located at key entry travel spending on the state’s economy, tax rev- points to the state at the following locations: enue derived from travel spending and employ- • Joplin Welcome Center—Interstate 44 ment generated through tourism. west of Joplin Most activities are in the area of advertising • St. Louis Welcome Center—Interstate 270 and promotion. Among the promotional tools are and Riverview Drive in St. Louis brochures, highlighted by the annual Missouri Vacation Planner. This publication is distributed • New Madrid Welcome Center—Interstate free to the public. News releases and a monthly 55 south of New Madrid newsletter, The Tourism Monitor, also are pre- • The Hardin C. Cox Welcome Center at pared for the news media and others interested in Rock Port—Interstate 29 near Rock Port Missouri tourism. The division has an Internet • Hannibal Welcome Center—Highway 61 presence through its web site, which includes at Hannibal destination and attraction information, as well as • Kansas City Welcome Center—Interstate news and other promotional programs. 70 entering Kansas City Through a paid advertising program, the divi- Close relationships with others in the travel- sion promotes Missouri’s vacation opportunities. promotion field are vital. The division maintains The advertising has the goal of creating a positive these relationships through memberships, image of Missouri and generating travel to the including the Travel Industry Association of state. Mailing of state information in response to America, International Visit USA Committees, requests is another major part of the division’s National Tour Association, American Bus Associ- responsibilities. ation and other travel associations. In 1993, the Missouri Division of Tourism ini- The division has won awards in its cam- tiated the Cooperative Marketing Program, a paigns to reach international markets, including 50/50 matching funds reimbursement program, Canada and the United Kingdom. Much of this designed to extend the division’s marketing effort is through regional marketing organiza- resources through participation in strategic mar- tions, such as Mississippi River Country USA. keting partnerships, support local performance- The division has a market representative in the driven projects designed to increase tourism, and United Kingdom to oversee the growth of this to provide incentive and opportunity for market- important market. Further promotional efforts ing growth and improvement at the destination are coordinated with the Department of Eco- level. Qualified professional, nonprofit, destina- nomic Development’s international offices. tion-marketing organizations throughout Missouri participate regularly in this program. The first year, The division works closely with Missouri fiscal year 1995, the program received a budget of communities, area promotion groups and federal $1 million and funded more than 50 marketing agencies, including the Missouri Travel Council, organizations. Each year, the division consistently Missouri Association of Convention and Visitors dedicates a significant portion of its marketing Bureaus, Missouri Arts Council, state and nation- budget to the Cooperative Marketing Program. The al parks, the Missouri Department of Conserva- fiscal year 2004 program awarded just over $3 tion, U.S. Army Corps of Engineers, National For- million in matching funds for 64 projects resulting est Service and U.S. Department of Commerce. in total project expenditures of more than $6.6 million, and gross impressions of $1.1 billion. Regulatory Groups Much of the division’s work is designed to meet Through its regulatory agencies, the Depart- the changing trends in the travel/tourism industry. ment of Economic Development works to safe- For the seventh fiscal year, the Division of Tourism guard the public interest by ensuring safe and will have specifically targeted Missouri’s tourism sound financial institutions, just and reasonable 414 OFFICIAL MANUAL utility rates and ethical services by licensed pro- fessionals. These agencies include the Office of the Public Counsel and the Missouri Public Serv- ice Commission. Office of the Public Counsel Governor Office Bldg. 200 Madison St., Ste. 650, PO Box 2230 Jefferson City 65102 Telephone: (573) 751-4857 / FAX: (573) 751-5562 www.mo-opc.org / E-mail: email@example.com The Office of the Public Counsel is Missouri’s consumer advocate in the area of utility regula- LEWIS R. MILLS JR. Public Counsel, Office of the tion. The Public Counsel must be an attorney Public Counsel licensed to practice in Missouri and is appointed by the director of the Department of Economic The office consists of attorneys, technical Development. experts and an administrative staff. The attorneys The Office of the Public Counsel was estab- represent the public interest in proceedings lished in 1974 as an independent agency to rep- before the PSC, the state and federal courts, as resent the interests of utility customers in pro- well as before the Federal Communications Com- ceedings before and appeals from the Missouri mission and Federal Energy Regulatory Commis- Public Service Commission (PSC) and the courts. sion. Accountants, economists, financial analysts The PSC regulates the rates and services of and engineers are the backbone of the technical investor-owned electric, natural gas, telephone, staff. These experts offer the Public Counsel’s tes- water, sewer and steam heat utilities, and also timony on the reasonableness, feasibility and regulates manufactured housing. The Public affordability of utility proposals and practices. Counsel’s participation in PSC cases and its The Public Counsel attempts to focus on the power to appeal PSC decisions has resulted in most significant cases for utility consumers and important victories for utility consumers. cases, which have broad public policy effects. While keeping abreast of the rapid changes The office also consults and works with other that are currently occurring in the utility sector, public utility consumer advocates in the other the Office of the Public Counsel advocates for states to keep current on issues vital to the con- high quality utility services at affordable rates. sumer and to address national and regional When large industrial and commercial utility issues of interest to Missouri consumers. customers retain counsel to represent their par- ticular interests before the PSC, the Office of the Missouri Public Service Commission Public Counsel focuses its representation on res- Governor Office Bldg., 200 Madison St., PO Box 360 idential and small business customers who oth- Jefferson City 65102 erwise would not have their point of view pre- Telephone: (573) 751-3234; (800) 392-4211 sented or their interests protected. The Public www.psc.mo.gov / E-mail: firstname.lastname@example.org Counsel’s representation gives these consumers an essential voice in the regulation of life sus- The Missouri Public Service Commission is taining public utility services. charged with the statutory responsibility of ensur- ing that public utility consumers receive safe and Dramatic changes in federal and state policy adequate services at just and reasonable rates that have introduced some competition into the local will provide the utility companies’ shareholders telephone market, and may significantly impact the opportunity to earn a reasonable return on Missouri’s electric industry. The Office of the their investment. Public Counsel advocates for such changes only when it appears that consumers would benefit. If The commission consists of five commission- such changes occur, the Office of the Public ers who are appointed by the governor to six-year Counsel will continue its traditional role in the terms with the advice and consent of the Missouri remaining monopoly utility markets, but will Senate. The terms are staggered so that no more also focus its efforts on the emerging competitive than two terms expire in any one year. The gover- areas to advocate regulatory structures that nor designates one member as chair, who serves would facilitate a transition to truly effective in that capacity at the pleasure of the governor. competition. The Public Counsel educates and The commission regulates utility rates, service communicates with consumers about their rights and safety for investor-owned electric, gas, and responsibilities. These efforts are especially telecommunications, sewer and water compa- important to guard against consumer fraud. nies. The commission also monitors the construc- EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT 415 tion of manufactured homes to ensure compli- between the parties and processed in a shorter ance with state and federal law. While the rates timeframe. charged by rural electric cooperatives and munic- The commission staff conduct an independ- ipally-owned utilities are determined by their ent, on-site investigation of the company’s books respective governing bodies, the commission has and records to provide the commission with a jurisdiction regarding matters of safety over rural recommendation as to what increase or decrease, electric cooperatives and municipally-operated if any, should be ordered. This investigation can electric and natural gas systems. Similarly, the take from two weeks to several months and commission does not have jurisdiction over the results in the pre-filing of written testimony. Other basic service rates for telephone cooperatives, but parties, such as the Office of the Public Counsel, regulates other aspects of their operations. The consumer groups, commercial and industrial commission also oversees service territory issues interests and municipalities are given an opportu- involving investor-owned electric utilities, rural nity to provide written testimony. electric cooperatives and municipally-owned In addition to holding formal evidentiary electric utilities, as well as those involving pri- hearings, the commission may hold local public vately-owned water and sewer utilities and public hearings, which allow customers to express their water supply districts. views on the proposed increase or the utility’s The commission has a staff of professional service. accountants, engineers, economists, attorneys, Once the formal hearing is completed, the financial analysts and management specialists commission reviews the evidence submitted, that evaluate utility requests for commission deliberates and then issues a decision. That deci- approval. These requests deal with matters such sion is subject to appeal to the courts. as tariff changes regarding rates and business The commission is also engaged in a variety of operations, financing proposals, business reor- activities reflecting changes in state and federal ganizations, asset transfers and mergers. The staff law regarding the telecommunications and ener- will provide the results of its evaluation and rec- gy sectors of the utility industry. As federal regula- ommend actions that satisfy the agency’s statuto- tors make decisions which directly affect Missouri ry requirements. utility consumers, the commission participates in The staff conduct routine and special investi- proceedings before the Federal Energy Regulatory gations to ensure compliance with commission Commission (FERC) and the Federal Communica- statutes, rules and orders, including standards for tions Commission (FCC). Commissioners and staff safety and quality of service. Staff will initiate or members have testified on numerous occasions implement actions to enforce these laws when before these agencies and the commission has necessary. Enforcement actions for injunctive taken appeals from decisions adverse to Missouri relief or monetary penalties are prosecuted in ratepayers to the federal courts. state court by the commission’s general counsel. Regular meetings of the commission are held The traditional rate case is the process on Tuesdays and Thursdays. As with other state through which the commission ultimately deter- agencies, commission meetings are subject to mines what customers will pay for their utility the state’s open meetings law. services. The process is commenced in one of The Data Center keeps a record of all filings two ways: a utility company files a tariff for and proceedings of the commission. These authority to change its rates, or a complaint is records are available for public inspection from filed by the commission, the PSC staff, the Office 8 a.m. to 5 p.m., Monday through Friday, except of Public Counsel or others challenging the rea- sonableness of the utility’s rates. Generally, a tar- legal holidays. Many of these records are also iff filing seeks a rate increase while a complaint available electronically at www.psc.mo.gov. filing seeks a rate reduction. A consumer who has questions about specif- The general public is formally represented ic matters relating to utility service should first before the commission by the Office of the Pub- call the utility company. If the consumer is not lic Counsel, which is a separate state agency satisfied with the company response, he or she under the Department of Economic Develop- may call the commission’s consumer services ment. department. Consumers may also file formal written complaints. The commission’s main con- Under both the tariff method and the com- sumer services office is located in Jefferson City, plaint case method, the commission normally and there is also a branch office located in the will conduct hearings for the purpose of address- St. Louis area. The commission’s toll-free hotline ing the reasonableness of the proposed tariff or number for complaints is 1-800-392-4211. the reasonableness of the rates being chal- lenged. In most tariff filing cases, by law, the Under the commission’s procedure, each commission has up to 11 months from the time informal complaint is assigned a specialist who a tariff is filed to reach its decision, or the rates acts as an intermediary between the consumer will go into effect as filed. Many of these cases and the utility in an attempt to resolve the com- are resolved in accord with a settlement plaint. Through investigations of consumer com- 416 OFFICIAL MANUAL JEFF DAVIS CONNIE MURRAY STEVE GAW ROBERT M. CLAYTON III Chair, Missouri Public Service Commissioner, Missouri Public Commissioner, Missouri Public Commissioner, Missouri Public Commission Service Commission Service Commission Service Commission LINWARD (Lin) APPLING WESS A. HENDERSON KEVIN A. THOMPSON COLLEEN (Cully) M. DALE Commissioner, Missouri Public Executive Director General Counsel Chief Regulatory Law Judge, Service Commission Missouri Public Service Missouri Public Service Adjudication Division, Missouri Commission Commission Public Service Commission ROBERT E. SCHALLENBERG WARREN WOOD DANA K. JOYCE Director, Utility Services, Mis- Director, Utility Operations, Director, Administration and souri Public Service Commission Missouri Public Service Regulatory Policy, Missouri Commission Public Service Commission plaints, the consumer services department works Missouri Public Service Commission to ensure that utilities comply with their Davis, Jeff, (R), chair, Jefferson City, April 15, approved tariffs and commission regulations. 2012; The Missouri Public Service Commission was Appling, Linward, (D), commissioner, Jefferson established in 1913 by the 47th General Assem- City, October 31, 2007; bly. The 1974 State Reorganization Act placed Clayton, Robert M. III, (D), commissioner, the commission within the Department of Con- Columbia, May 27, 2009; sumer Affairs, Regulation and Licensing, which Gaw, Steve, (D), commissioner, Holts Summit, in 1984 was renamed the Department of Eco- April 2, 2007; nomic Development. Murray, Connie, (R), commissioner, Jefferson City, April 28, 2009.