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					396        OFFICIAL MANUAL

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   of Economic
                                                                                    GREG STEINHOFF                     MIKE MILLS
Truman State Office Bldg., Room 680                                                 Director                           Deputy Director
PO Box 1157
Jefferson City 65102
Telephone: (573) 751-4962 / FAX: (573) 526-7700 / E-mail:

   The Missouri Department of Economic
Development administers a wide array of servic-
es and programs designed to attract and retain
good, family-supporting jobs and to help local
communities fulfill their dreams.
    Under the leadership of Governor Matt
Blunt, the department underwent a significant
reorganization beginning in 2005 under the
direction of Department Director Greg Steinhoff.                                                     SPENCE JACKSON
Steinhoff has sharpened the department’s focus                                                       Deputy Director
to one centered on progress, not process.
    To achieve this goal, the old divisions of
Business Development and Trade and Commu-                                           cial assistance are using them as agreed to with
nity Development were merged into the new                                           the department.
Business and Community Services Division. The                                           The Community Development Team works
Business and Community Services division                                            directly with Missouri communities and over-
houses the sales, marketing, finance and com-                                       sees a variety of programs to assist with infra-
munity development teams.                                                           structure improvements and to help transform
    The Sales team now includes Industry Spe-                                       blighted and economically challenged areas into
cialists who are tasked with reaching out to busi-                                  centers of job growth.
nesses identified as having tremendous growth                                           In 2006, Governor Blunt unveiled his Down-
potential. These experts are able to communi-                                       town Revitalization and Economic Assistance for
cate with leaders in their respective industries to                                 Missouri (DREAM) initiative. This was created to
highlight the benefits and advantages of relocat-                                   help small and mid-size Missouri towns access
ing or expanding in the Show-Me State. The
                                                                                    state resources to help transform their downtown
International Trade and Investment staff seeks to
                                                                                    areas into thriving centers of commerce and job
expand Missouri’s presence in the global mar-
ketplace. In 2006, Missouri businesses set a new
export record with $12.8 billion in sales to 191                                       The Division of Workforce Development
different countries around the world.                                               remains an important part of the department,
    The Marketing Team helps promote Missouri                                       helping Missourians access gainful employment
in a variety of ways, including providing                                           during a time in which tens of thousands of new
research assistance, purchasing advertising, and                                    jobs have been created across the state.
working various trade shows promoting Missouri                                         The Division of Tourism, Missouri Develop-
industries.                                                                         ment Finance Board, Missouri Housing Devel-
   The Finance Team administers financial assis-                                    opment Commission, Missouri Arts Council, and
tance programs to help facilitate business and                                      the Missouri Community Service Commission
community development. The Compliance Team                                          are part of the department, as are the Missouri
works to ensure that these state resources are                                      Public Service Commission and the Office of the
being spent properly and that recipients of finan-                                  Public Counsel.
       EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT                                                                         397

PAM COFFEY                             DARYL HYLTON                        BRIAN GRACE                           MIKE DOWNING
Executive Assistant                    General Counsel                     Director of Public Affairs            Co-Director, Business and Com-
                                                                                                                 munity services Division

                      SALLIE HEMENWAY                    RHONDA MEYER                          JUDY GERHKE
                      Co-Director, Business and Com-     Director of Administration            Director of Financial Systems
                      munity Services Division

                                       SARAH SCHUETTE                      MARTY ROMITTI
                                       Director of Human Resources         Director of MERIC

Administrative Services                                                    the state and nation by means of news releases
                                                                           and other public relations tools.
    The department is administered by a director
appointed by the governor and confirmed by the                                  Financial Systems analyzes monthly finan-
Senate. The director appoints the management                               cial statements and works with the state treasur-
staff and division directors. The general counsel’s                        er, state auditor, and the Office of Administration
office provides comprehensive legal advice                                 to perform cash management activities.
regarding issues affecting divisions within the                                Budget and Planning develops and monitors
department and provides staff support for the                              the budget, reviews expenditures, provides strate-
Small Business Regulatory Fairness Board.                                  gic planning assistance and researches grants.
   Several support sections assist in department                              Human resources assists the divisions by
administration. Communications promotes the                                advertising for and recruiting new employees,
department’s programs and activities throughout                            administering the wage and salary program,

preparing payrolls and maintaining personnel            work with local and regional partners to stimu-
policies and procedures.                                late greater economic growth by increasing cap-
                                                        ital investment, promoting tourism and the arts,
Small Business Regulatory                               creating greater access to affordable housing and
                                                        enhancing self-sufficiency within the state’s
Fairness Board                                          diverse communities.
George, J. Scott, chair, Mt. Vernon;
Angst, Randy, vice chair, Lebanon;                      Division of Business and Community
Baker, Rep. Brian L., member, Belton;
Nodler, Sen. Gary, member, Joplin;                      Services
Ocello, Micheal, member, St. Louis;                     Truman State Office Bldg., Room 720
Skaggs, Rep. Trent, member, Independence;               Jefferson City 65102
Taxman, Maria Guadalupe, member, St. Louis;             Telephone: (573) 751-5098/ FAX: (573) 751-7384
Wade, Merrill, member, Chesterfield;                    Toll Free: (800) 523-1434
Vacancy, (2).                                 
Missouri Economic Research and
                                                            The Division of Business and Community
Information Center                                      Services was created as part of a major depart-
Truman State Office Bldg.                               ment reorganization in 2005. This division is
P.O. Box 3150                                           comprised of professionals who work directly
Jefferson City 65102-3150                               with businesses seeking to relocate or expand
Telephone: (573) 522-6261 / Toll Free: (800) 225-8113   their presence in Missouri. Several programs are
FAX: (573) 751-7160                                     used to facilitate these efforts with great success.
                                                            Housed within this division are members of
     The Missouri Economic Research and Infor-          the International Trade and Investment team,
mation Center (MERIC) provides comprehensive            who work to expand Missouri’s presence around
analysis of Missouri’s socioeconomic environ-           the world. A major focus is to aid in the devel-
ment at the local, regional and state levels. To        opment of international sales contracts through
achieve this, MERIC employs a wide array of             the assistance of Missouri’s foreign contract
tools, which include econometric models, geo-           offices and partner networks. Missouri contract
graphic information systems and advanced sta-           agents are currently located in Mexico, Japan
tistical methods. Ongoing projects at MERIC             and China. The office also concentrates efforts
include targeted development, economic and              towards increasing foreign investment in Mis-
social impact assessments, industry and occupa-         souri by monitoring international companies of
tional analyses, career seeker products and             interest and their investment trends. The profes-
information on Missouri’s demographic and eco-          sional staff can also assist with trade finance
nomic trends.                                           issues including Export-Import Bank loans, guar-
    Coupled with its analysis capability, MERIC         antees and insurance.
maintains a comprehensive labor market data-                The Marketing Team blends marketing, cre-
base produced in cooperation with the U.S.              ative design and research skills with information
Department of Labor. Data on employment/un-             technology to construct customized communi-
employment, wages, layoffs, labor availability          cations and marketing tools that add value to
and a variety of other information designed to          Missouri’s business and attraction and expansion
help understand the state’s labor market condi-         efforts.
tions are regularly reported.                               The professional staff is responsible for pro-
    Ultimately, MERIC’s mission is to provide           viding direct support as required to business
accurate, relevant and timely information to            expansion and site selection projects by deliver-
decision makers and the public in order to facil-       ing social, economic and demographic informa-
itate a better understanding of Missouri’s socioe-      tion on the state and the project’s location. The
conomic environment.                                    team provides a variety of analytical reports on
                                                        prospects to enhance decision-making and cus-
Economic Development Groups                             tomer service.
    The economic development agencies–Busi-                 The team is also responsible for development
ness and Community Services Division, Work-             of a variety of customized marketing materials to
force Development and Tourism–work with local           support the business attraction process.
communities to help businesses create jobs,                 The Finance Team provides financing and tax
increase sales, find and retain qualified workers,      credit incentives to businesses that locate or
identify sites and obtain financial support to          expand in Missouri. These incentives, which
locate or expand in Missouri. The agencies also         include the governor’s Missouri Quality Jobs
     EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT                                       399

Program, enable Missouri to compete effectively
with other states for new jobs and investment.
   The Compliance Team monitors incentive
programs administered by the department to
ensure efficiency and compliance. The profes-
sional staff also strives to ensure that the stated
purpose of each program is being achieved.
    The mission of the Community Development
team is to increase the economic self-sufficiency
and prosperity of Missouri communities and
neighborhoods. Members of the team achieve
this result by offering programs to promote com-
munity investment, redevelopment, infrastruc-                        ROB MONSEES
                                                                     Executive Director, Missouri
ture development and support to local govern-                        Technology Corporation
ments and not-for-profit organizations.
                                                       Park, Dr. John T., vice chair, Rolla;
Missouri Technology Corporation                        Corwin, David S., secretary/treasurer, Clayton;
Truman State Office Bldg., Room 680                    Abney, Col. J.C., Ft. Leonard Wood;*
PO Box 2137                                            Baker, Dr. Jim, Springfield;
Jefferson City 65102                                   Calcaterra, Dr. Robert J., St. Louis;
Telephone: (573) 526-0470 / FAX: (573) 526-8202        Ferguson, Randall C. Jr., Lee’s Summit;                             Gibbons, Sen. Michael, St. Louis;
E-mail:                    Mehan, Daniel P., Jefferson City;
                                                       Salva, Stanley J., Sugar Creek;
    Chartered by an act of the General Assembly in     Sexton, Larry, St. Robert;
1994 (Section 348.251, RSMo), the Missouri Tech-       Steinhoff, Gregory A., Department of Economic
nology Corporation is a private, not-for-profit cor-       Development, ex officio;
poration led by a fifteen-member board of direc-       Stokes, Frank, Lonedell;
tors, eleven of whom are appointed by the gover-       Wendt, Greg, San Francisco, CA;
nor from the fields of science and technology, and     Monsees, Rob, executive director.
representatives of public and private universities,    (Vacancy), member from House
businesses and the public. The other four members          *Col. Abney was elected by the members to
include the director or director’s designee of the          serve in an ex officio capacity, representing
Department of Economic Development, the presi-              Fort Leonard Wood
dent or president’s designee of the University of
Missouri System, a member of the Senate and a          Research Alliance of Missouri
member of the House of Representatives.
                                                       119 E. Atchison St., PO Box 2137
    The Missouri Technology Corporation is             Jefferson City 65102
charged by law with being a focal point for cre-       Telephone: (573) 659-4636
ating better ways Missouri businesses can inter-
face with universities in order to solve technical
                                                            The Research Alliance of Missouri, or “RAM,”
and productivity issues; for bringing more
                                                       was founded on January 15, 2003, as a “new
research funding and emphasis to Missouri uni-
                                                       alliance between business and universities…to
versities, especially involving the life sciences,
                                                       coordinate research and provide more access to
information technology and advanced manufac-
                                                       technology for Missouri businesses.” The Missouri
turing; and for creating and managing a system
                                                       Technology Corporation, whose charter calls for
to transfer new discoveries into the marketplace       the establishment of a research alliance, and the
in order to create companies and jobs.                 Missouri Department of Economic Development
    The corporation is embarking on an effort to       convened the senior research officers in Mis-
raise the level of awareness among policymakers        souri’s universities that sponsor active research
and the public as to the connections between a         and development programs. Since that time, the
strong economy and key investments in devel-           members of RAM have adopted a strategic plan
oping new technologies that can be used by             and have built new collaborative research initia-
Missouri businesses and entrepreneurs.                 tives among the institutions; initiated a process to
                                                       streamline technology transfer from inventions in
Missouri Technology Corporation                        member university laboratories to commercial
                                                       products; and assisted Missouri businesses in
Board of Directors                                     addressing technological problems through col-
Rubin, Donn, chair, St. Louis;                         laborative research projects.

    The Research Alliance provides expertise and
guidance in linking education and business,
working together to coordinate research, pool
resources, boost commercialization opportuni-
ties and provide Missouri businesses with greater
access to technology.
    The Research Alliance of Missouri is com-
prised of chief research officers from universities
and research institutions throughout the state, as
well as leaders from organizations such as the
Missouri Technology Corporation, Department
of Economic Development and the Department                          THEODORE J. CICERO, Ph.D.
                                                                    Chair, Seed Capital Investment
of Higher Education.                                                Board

Research Alliance of Missouri                         Seed Capital Investment Board
Members                                                   The Missouri Seed Capital Investment Board
Gardner, John C., Ph.D., chair, University of         was established by Section 620.641, RSMo, also
    Missouri–Columbia;                                referred to as the New Enterprise Creation Act.
Alter, William A. III, Ph.D., vice chair, Missouri    The board is composed of thirteen members,
    State University, Springfield;                    eight of whom are appointed by the governor
Arshadi, Nasser, Ph.D., treasurer, University of      with the advice and consent of the Senate, includ-
    Missouri–St. Louis;                               ing one representing a major private research uni-
Baumann, John, Ph.D., University of Missouri–         versity, one representing a major public research
    Kansas City;                                      university, and six members with backgrounds in
Beachy, Dr. Roger, Donald Danforth Plant Sci-         technology, banking, labor or small business
    ence Center, St. Louis;                           development. The remaining five members
Coleman, James, Ph.D., University of Missouri-        include the director or director’s designee of the
    Columbia;                                         Department of Economic Development and a
Ellis, L. Scott, Ph.D., Truman State University,      member from each of the four innovation centers.
                                                          The New Enterprise Creation Act authorized
Glaros, Alan G., Ph.D., Kansas City University of
                                                      the issuance of $20 million in state tax credits to
    Medicine & Biosciences;
                                                      attract funding for early-stage, technology-based
Jennings, Marie, Stowers Institute for Medical
                                                      enterprises in Missouri. It is the board’s responsi-
    Research, Kansas City;
                                                      bility to approve the professional fund manager,
Johnson, Jane C., A.T. Still University of Health
                                                      monitor the seed capital program’s activities and
    Sciences, Kirksville;
                                                      verify compliance with the New Enterprise Cre-
Krishnamurthy, Dr. Krishna, University of
                                                      ation Act.
Roedemeier, Dennis, Southeast Missouri State
    University, Cape Girardeau;                       Seed Capital Investment Board
Rubin, Donn, St. Louis Regional Chamber of            Cicero, Dr. Theodore J., Ph.D., chair, St. Louis;
    Commerce & Growth;                                Bergfalk, Jim, Kansas City;
Stanley, Dr. Samuel, M.D., Washington                 Collins, Brian H., Kansas City;
    University, St. Louis;                            Curtiss, Roy III, Ph.D., St. Louis;
Steel, Victoria, Central Missouri State University,   Gerke, Gene, Columbia;
    Warrensburg;                                      Hall, Karen K., Branson;
Steinhoff, Gregory A., director, Missouri Depart-     Jacobi, Robert V. Jr., Kansas City;
    ment of Economic Development, Jefferson           Johnson, Lethorne, St. Louis;
    City;                                             Kaskowitz, Rosemary A., St. Louis;
Veeman, Frank, Ph.D., Northwest Missouri State        Lehmkuhle, Stephen W., Ph.D., Columbia;
    University, Maryville;                            Prugh, Rick, Rolla;
Zahner, Joseph E., Ph.D., St. Louis University;       Steinhoff, Gregory A., Missouri Department of
Monsees, Rob, executive director, Research                Economic Development, ex officio;
    Alliance of Missouri.                             Stupp, J.J., St. Louis.
     EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT                                     401

Community Development Division                       counts, enabling them to save funds to further
                                                     their education, purchase or renovate a home or
Truman State Office Bldg., Room 720                  start a new business.
Jefferson City 65101
Telephone: (573) 522-6155                                The Historic Preservation Tax Credit Pro-
Email:                                 gram aids in the redevelopment of Missouri’s
                                                     commercial and residential historic structures.
    The mission of the Community Development         The tax credit is equal to 25 percent of the total
Division is to increase the economic self-suffi-     costs and expenses incurred during the rehabili-
ciency and prosperity of Missouri communities        tation of a nationally designated historic proper-
and neighborhoods. Members of the group              ty or a property located in a historic district.
achieve this result by offering programs to pro-
                                                         The Community Development Corporation
mote community investment, redevelopment
                                                     Program assists in the development of CDCs —
activities, planning and leadership development,
                                                     nonprofit organizations that promote the indus-
infrastructure development and support to local      trial, economic, entrepreneurial, commercial
governments and not-for-profit organizations.        and civic development of a community. The
                                                     CDC program also offers a tax credit and grant
Community Development Programs                       program to encourage workforce development,
    The Community Development Block Grant            housing development and many other CDC
(CDBG) Program administers grants to cities with     services.
populations of less than 50,000 and counties with        The Neighborhood Preservation Program
populations of less than 200,000. The program is     assists homeowners and developers that wish to
designed to improve local communities by pro-        renovate or construct residences for homeown-
viding funds to develop suitable living environ-     ership by providing state tax credits for housing
ments and expand economic opportunities, prin-       renovation and or new construction. State
cipally for low and moderate income persons.         statutes require that the program operate in cer-
The grant process is open to all non-entitlement     tain qualifying and eligible areas of the state.
local governments and provides assistance in             The Brownfield Redevelopment Program
areas such as public facilities, housing, economic   provides tax credits and grants for remediation of
development and downtown revitalization. Funds       contaminated sites throughout Missouri. The
are provided through the U.S. Department of          program provides opportunities to redevelop
Housing and Urban Development.                       once vibrant business and community sites that
    The Neighborhood Assistance Tax Credit           are currently underutilized or are vacant, thus
Program (NAP) administers a tax credit program       bringing jobs and investment back into the area.
designated for the betterment of communities             The Enhanced Enterprise Zone Program pro-
and neighborhoods. The Neighborhood Assis-           vides tax credits to new or expanding business-
tance Act provides a tax credit incentive to         es in a Missouri Enhanced Enterprise Zone. The
encourage business participation in community        zones are specific geographic areas designated
development projects operated by not-for-profit      by local governments and certified by the
organizations in areas such as crime prevention,     Department of Economic Development. Zone
community services, physical revitalization, job     designation is based on certain demographic cri-
training, economic development, new genera-          teria, the potential to create sustainable jobs in a
tion cooperatives and education.                     targeted industry and a demonstrated impact on
    The Youth Opportunities and Violence Pre-        local industry cluster development.
vention Program (YOP) administers a tax credit           The Missouri Downtown Economic Stimulus
program specifically directed toward programs        Act (MODESA) helps facilitate redevelopment of
which are designed to prevent youth from             downtown areas and the creation of jobs by pro-
engaging in violent behavior and enable youth        viding essential public infrastructure. A portion
to improve themselves through education, job         of the new state and local taxes created by the
training and apprenticeship activities. The tax      redevelopment can be diverted to fund eligible
credits are given to businesses and individuals      public infrastructure and related costs for a peri-
contributing to an approved project undertaken       od of up to 25 years.
by either a public or private organization.              The Missouri Rural Economic Stimulus Act
   The Family Development Account Program            (MORESA) provides financial incentives for pub-
(FDA) administers a state tax credit program that    lic infrastructure for the development of renew-
enables contributors to make donations to            able fuel production facilities or eligible new
organizations that establish and run a Family        generation processing entities creating new jobs
Development or Individual Development Ac-            and agricultural markets in rural Missouri. A por-
count project. The funds contributed are used to     tion of the new state and local taxes created by
match low-income participants’ savings ac-           the production facility or processing entity can

be diverted to fund eligible public infrastructure    Missouri Community Service
and related costs for a period of up to 25 years.     Commission
    The State Supplemental Tax Increment
                                                      Truman State Office Bldg., Room 770
Financing Program facilitates the redevelopment       PO Box 118
of blighted areas by providing essential public       Jefferson City 65102
infrastructure. Municipalities may apply for a        Telephone: (573) 751-7488 / FAX: (573) 526-0463
portion of the new state tax revenues created by       or
the project to be disbursed to cover a financing or
gap for eligible redevelopment costs on eligible           The Missouri Community Service Commission
projects.                                             (MCSC) is dedicated to creating opportunities to
    The Delta Regional Authority (DRA) is a fed-      enable all citizens to serve their communities. The
eral-state partnership serving a 240-                 Missouri Community Service Commission con-
county/parish area in an eight-state region. Led      nects Missourians of all ages and backgrounds in
by a Federal Co-Chairman and the governors of         an effort to improve unmet community needs
                                                      through direct and tangible service. The MCSC
each participating state, the DRA is designed to
                                                      serves as the administrator for AmeriCorps State
remedy severe and chronic economic distress by        funding in Missouri by awarding monetary grants
stimulating economic development and foster-          and providing technical assistance and support to
ing partnerships that will have a positive impact     its grantees. By collaborating with volunteer
on the region’s economy. The DRA focuses on           organizations and state agencies, and by continu-
basic infrastructure development and transporta-      ing to effectively administer National Service ini-
tion improvements, business development and           tiatives, the MCSC makes it possible for Missouri-
job training services. It serves the southeast por-   ans to serve their communities.
tion of Missouri.                                         The MCSC was established by an act of the
   The Missouri Community Assessment and              Missouri Legislature in 1994 as a direct response
Planning Process (MOCAPP) is a comprehensive          to the National and Community Service Trust Act
local planning tool designed to be self-driven.       of 1993. Its fifteen to twenty-five members are
                                                      appointed by the governor and meet quarterly. The
The tool assesses 37 subcategories of develop-
                                                      Missouri Legislature passed a measure in 1998
ment and incorporates local participation in the      allowing the commission to raise private contribu-
process. Communities successfully completing          tions to assist in its work, thus enabling the com-
phases of MOCAPP may gain recognition as a            mission to broaden its impact on the service and
Missouri Star City, 5-Star City, or All Missouri      volunteer communities. The MCSC receives feder-
Certified City.                                       al funding from the Corporation for National and
    The Downtown Revitalization and Econom-           Community Service (CNCS) to administer the
ic Assistance for Missouri (DREAM) initiative         AmeriCorps State and Education Awards programs
                                                      in Missouri, making federal funds more responsive
was created by Governor Matt Blunt in 2006 to
                                                      to state and local needs and providing greater
help small and mid-size Missouri communities          assistance to educational, non-profit, secular and
navigate through the various forms of assistance      faith-based community organizations.
available through the Missouri Department of
                                                          Overseeing the AmeriCorps program is the
Economic Development, the Missouri Finance
                                                      MCSC’s primary responsibility. AmeriCorps is a
Board and the Missouri Housing Development            national service network supported by the Corpo-
Commission. All cities chosen to take part            ration for National and Community Service
receive thorough assistance and guidance to           (CNCS) of Washington, D.C. AmeriCorps mem-
help implement their downtown revitalization          bers may serve full-time or less than full-time. The
goals. This initiative was implemented to help        participants are often referred to as “Members.”
Missouri communities create jobs and enhance          These members, through the MCSC and CNCS,
economic opportunities in addition to providing       are provided opportunities to serve their commu-
infrastructure assistance.                            nities and build capacity to meet local needs.
                                                           AmeriCorps, the domestic Peace Corps,
Quality Jobs                                          engages citizens of all ages in projects ranging
                                                      from tutoring, youth mentoring, public safety,
    Created by Governor Matt Blunt in 2005, this      housing rehabilitation, health care, environmen-
initiative provides tax credits to qualifying busi-   tal issues and disaster relief. It gives communities
nesses that create jobs that provide health care      and neighborhoods valuable human resources for
benefits for their employees and pay above the        addressing their most pressing civic issues, and
average county wage in the area they are seek-        gives the individual a way to serve their country
ing to expand or relocate.                            by reaching out to others. Through AmeriCorps,
     EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT                                              403

over 100,000 Americans have been given the
opportunity to increase their skills and earn
money for college. In many cases, AmeriCorps
has provided educational resources to individuals
who would not have otherwise been able to
obtain them. More than 3,500 Missourians have
served their communities through AmeriCorps
since the program’s inception in 1994. Among
their accomplishments, Missouri Members have
tutored nearly 25,000 elementary and secondary
students, with 80 percent improving at least one
grade level, and contributed to significant reduc-
tions in urban crime rates through conflict resolu-
                                                        ANDRES MARIN DOMINGUEZ       DANA M. HARDY
tion and other public safety programs. In 2005-         Chair, Missouri Community    Vice Chair, Missouri Communi-
2006, 245 AmeriCorps Members served 346,393             Service Commission           ty Service Commission
hours. They recruited 5,921 non-AmeriCorps vol-
unteers who served a total of 140,237 hours.
    Most not-for-profit organizations, local or state
governments, school districts, or institutions of
higher education may sponsor an AmeriCorps
program. An AmeriCorps Member’s term of serv-
ice for one year on a full-time basis is 1,700 hours.
Part-time can be 900, 675, 450, or 300 hours.
Members may serve a maximum of two terms of
service in AmeriCorps. At the completion of their
service commitment, they receive a $4,725 edu-
cation award (less for part-time service) that may
be redeemed at a Title IV university, college, or       JAY ACOCK                    LINDA DUFFY
trade school. Most AmeriCorps Members receive a         Member, Missouri Community   Member, Missouri Community
living allowance while serving, although it varies      Service Commission           Service Commission
with the type of program. In 2005–2006, a full-
time living allowance will equal $11,100. The liv-
ing allowance is optional for part-time Members.

Missouri Community Service
Dominguez, Andres, (D), chair, Kansas City,
    Dec. 15, 2006;
Hardy, Dana M., (D), vice chair, St. Louis, Dec.
    16, 2006;
Acock, Jay, (R), Department of Elementary and
    Secondary Education, Jefferson City;
                                                        BECKY JAMES-HATTER           LT. GOVERNOR PETER KINDER
Duffy, Linda, (R), Columbia, Dec. 12, 2007;                                          Member, Missouri Community
                                                        Member, Missouri Community
Evans, Jane B., (R), St. Louis, Dec. 12, 2009;          Service Commission           Service Commission
James-Hatter, Becky, (D), St. Louis, Dec. 12, 2007;
Kinder, Lt. Gov. Peter, (R), Cape Girardeau, Dec.          Community Services, Kansas City, ex officio;
    15, 2009;                                           Riner, Alicia, Department Elementary Secondary
Moskoff, Judith Anne, (R), Ladue, Dec. 12, 2007            Education, Jefferson City, ex officio.
Randle, Tameka L., (D), Cape Girardeau, Dec.
    12, 2009;                                           Missouri Housing Development
Rhew, Vicki C., (D), Kennett, Dec. 15, 2006;
Roper, Hal D., (R), Joplin, Dec. 12, 2007;              Commission
Schulz, Jolene, (D), Columbia, Dec. 12, 2007;           3435 Broadway
Schallert, Raynel, (R), Monett, Dec. 12, 2008;          Kansas City 64111-2459
Scott, Claudette M., (D), Kansas City, Dec. 15, 2006;   Telephone: (816) 759-6600 / FAX: (816) 759-6828
Stiffler, Angela N., (R), Independence, Dec. 12,        Toll Free: (866) 605-7467
    2007;                                      / E-mail:
Whitehurst, Stanley, (R),Marshfield, Dec. 12, 2007;
Wolken, Barbara, (D), Jefferson City, Dec. 15, 2008;        The Missouri Housing Development Commis-
Laverty, Michael, Corporation for National and          sion, created by the 75th General Assembly, has
404          OFFICIAL MANUAL

Member, Missouri Community   Member, Missouri Community     Member, Missouri Community    Member, Missouri Community
Service Commission           Service Commission             Service Commission           Service Commission

BARBARA WOLKEN               LINDA JACKSON                  RICHARD BAALMANN             PETE RAMSEL
Member, Missouri Community   Executive Director, Missouri   Chair, Missouri Housing      Acting Executive Director,
Service Commission           Community Service Commission   Development Commission       Missouri Housing Development

invested almost $4 billion for rental housing devel-        housing trust fund for very low-income Mis-
opments, preservation of affordable rental housing,         sourians to help prevent homelessness and pro-
home mortgages, home improvement loans, grants              vide emergency housing assistance.
to neighborhood housing groups, and other hous-                 The commission participates with the Depart-
ing programs. MHDC functions as a bank, provid-             ment of Economic Development in preparing the
ing financing directly to borrowers or through a            state’s Consolidated Plan for the U.S. Department
network of private lending institutions.                    of Housing and Urban Development.
     The commission makes loans to non-profit
                                                                The commission includes the governor, lieu-
and limited-dividend sponsors of residential
                                                            tenant governor, attorney general, treasurer and
housing to provide affordable housing for under-
                                                            six persons appointed by the governor with the
served Missourians. The commission also makes
                                                            advice and consent of the Senate.
funds available for the purchase of homes for
first-time buyers at below-market interest rates.
The funds for mortgage financing are provided               Missouri Housing Development
through the sale of tax-exempt notes and bonds              Commission*
that the commission is authorized to issue.
                                                            Baalmann, Richard, (R), chair, St. Louis, Oct. 13,
    Additionally, the commission is authorized to              2009;
establish a revolving fund to make non-interest             Fulp, Robert C., (R), vice chair, Springfield, Oct.
bearing loans to non-profit organizations to defray            13, 2008;
development costs of housing for low- and mod-              Greim, Claudia Onate, (D), secretary/treasurer,
erate-income persons. The commission provides                  Kansas City, Oct. 13, 2009;
advisory, consultative, training and educational            Blunt, Governor Matt, (R), ex officio
services to non-profit housing organizations.               Cook, Loren II, (R), Jefferson City, Oct. 13, 2008;
   The commission also administers the federal              Kinder, Lt. Governor Peter, (R), ex officio
Low Income Housing Tax Credit, Missouri Low                 Luetkenhaus, Bill, (D), Wentzville, Oct. 13, 2007;
Income Housing Tax Credit and the Affordable                Nixon, Attorney General Jay, (D), ex officio
Housing Assistance Tax Credit; and operates a               Steelman, State Treasurer Sarah, (R), ex officio
     EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT                                          405

Vacancy, (D);                                            serve on advisory panels that meet annually to
Pete Ramsel, executive director                          review applications from organizations seeking
__________                                               grants. The panel’s recommendations are based
*$50 per diem                                            on established criteria, including artistic excel-
                                                         lence, education and outreach, community sup-
Missouri State Council on the Arts                       port, administrative ability and diversity of audi-
815 Olive St., Ste. 16                                   ence served.
St. Louis 63101-1503                                         The Missouri Cultural Trust Fund is an invest-
Telephone: (314) 340-6845 / FAX: (314) 340-7215          ed endowment fund created by the state legisla-
TDD: (800) 735-2966 / Toll Free: (866) 407-4752          ture in 1993. Income from the trust is dedicated /                            to supporting the arts in Missouri. A portion of
Email:                                 the revenue generated by Missouri’s nonresident
    The Missouri Arts Council (MAC) – as public          professional athletes is the funding source for the
leader, partner and catalyst – is dedicated to           Cultural Trust Fund.
broadening the appreciation and availability of              The trust is administered by a board of trustees,
the arts in the state and fostering the diversity,       consisting of the state treasurer, two members of
vitality and excellence of Missouri’s communi-           the Senate appointed by the President Pro Tem of
ties, economy and cultural heritage.                     the Senate, two members of the House of Repre-
    Created by an act of the 73rd General Assem-         sentatives appointed by the Speaker of the House,
bly, the Missouri Arts Council acts as the state’s       and the members of the Missouri Arts Council.
arts grant-making division, providing financial
assistance to nonprofit organizations across the         Missouri Arts Council
state to encourage and stimulate economic and            Vangel, Michael, chair, Columbia;
community growth and development through the             Beshore, Sharon, Joplin;
arts. A division of the Missouri Department of           Cartwright, Cynthia Laing, Kansas City;
Economic Development, MAC is the second old-             Coleman, Sen. Maida; St. Louis
est state-funded arts agency in the country, pro-        Grove, Ms. Dudley R., St. Louis;
viding vital support and leadership to bring the         Israelite, Joan, Lee’s Summit;
arts to all the people of Missouri. The Missouri         Kilroy, Marianne, Kansas City;
Arts Council board consists of 15 volunteer citi-        Kohn, Dr. Dixie A., St. Louis;
zens from across the state who are appointed by          Noble, Robert B., Springfield;
the Department of Economic Development. The              Perkins, Meredith E., St. Louis;
governor designates a chair and vice chair. The          Prentice, Gwyn, Kansas City;
board meets regularly to provide direction in pol-       Ray, Dr. Joel W., Cape Girardeau;
icy making and programmatic oversight.                   Shields, Sen. Charlie, St. Joseph;
    Through funds from the Missouri General              Sheffield, Glenn, Webster Groves;
Assembly and the National Endowment for the              Steelman, State Treasurer Sarah;
Arts, MAC provides funding for quality arts pro-         Stratman, Karen, Washington;
gramming in both large and small communities.            Wooten, Rosalie, Springfield;
Funding areas include: discipline program assis-         Strohmeyer, Beverly, executive director.
tance (music, dance, theater, literature, electronic
media, visual arts, multidiscipline, festivals), com-    Missouri Cultural Trust Board
munity arts, folk arts, arts education, minority arts,   Vangel, Michael, chair, Columbia;
touring, mini grants, technical assistance, endow-       Beshore, Sharon, Joplin;
ment building and renovation/construction.               Cartwright, Cynthia Laing, Kansas City;
    Applicants must demonstrate that they have           Coleman, Sen. Maida, St. Louis;
sound administration and financial management            Grove, Ms. Dudley R., St. Louis;
skills and are capable of promoting the state-local      Israelite, Joan, Lee’s Summit;
partnership in arts activities to assure broad partic-   Kilroy, Marianne, Kansas City;
ipation by both the applicant and the audience.          Kohn, Dr. Dixie A., St. Louis;
Applicants include but are not limited to: commu-        Noble, Robert B., Springfield;
nity arts agencies, performing organizations, ele-       Perkins, Meredith E., St. Louis;
mentary and high schools, colleges, universities,        Prentice, Gwyn, Kansas City;
museums, libraries, chambers of commerce, Com-           Ray, Dr. Joel W., Cape Girardeau;
munity Betterment and Main Street Program                Sheffield, Glenn, Webster Groves;
organizations, and other civic and tourism organ-        Shields, Sen. Charlie, St. Joseph;
                                                         Steelman, Sarah, State Treasurer;
izations that present art to their communities.          Stratman, Karen, Washington;
   MAC allocates every program dollar based on           Wooten, Rosalie, Springfield;
the recommendations of Missouri citizens who             Strohmeyer, Beverly, executive director.
406            OFFICIAL MANUAL

Chair                       Member                  Member                            Member
Missouri Arts Council       Missouri Arts Council   Missouri Arts Council             Missouri Arts Council

Member                      Member                  Member                            Member
Missouri Arts Council       Missouri Arts Council   Missouri Arts Council             Missouri Arts Council

DR. JOEL W. RAY             GLENN SHEFFIELD         KAREN STRATMAN                    ROSALIE WOOTEN
Member                      Member                  Member                            Member
Missouri Arts Council       Missouri Arts Council   Missouri Arts Council             Missouri Arts Council

Division of Workforce Development
421 E. Dunklin St., PO Box 1087
Jefferson City 65102-1087
Telephone: (573) 751-3349 / FAX: (573) 751-8162 (

    The Division of Workforce Development
(DWD)is the talent development arm of econom-
ic development. The mission of the division is to
foster a skilled workforce to improve Missouri’s
competitiveness in the global marketplace by                           BEVERLY STROHMEYER
providing quality skill development opportunities                      Executive Director
                                                                       Missouri Arts Council
     EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT                                         407

adapted to today’s business and industry stan-
dards. The division is a national leader at pio-
neering workforce strategies in the new econo-
my. This has involved reengineering services
based on an adherence to eight values: customer
focus, competitiveness, innovation, accountabil-
ity, strategic alliances, forward thinking, excel-
lence and adaptability. DWD’s vision is to pre-
pare a skilled workforce for quality, family-sup-
porting jobs which will continue to contribute to
a more competitive Missouri and ensure that
Missouri continues to have the “greatest work-
force in the world.”                                                  RODERICK NUNN
    To businesses in the state, the Division of                       Director, Division of Workforce
Workforce Development provides human
resource assistance through Business Represen-
tatives, local Business Service Teams and an on-        tains dedicated webpages for the job seeker and
line employee search tool, In           business components of, inte-
addition, the division administers federal tax          grated Career and Workforce Information prod-
credit programs offering businesses tax credits         ucts, visual descriptions of the Missouri Career
for hiring targeted individuals. The division also      Center, the WorkSmart website for workforce
administers three state funded industry-training        professionals, and access to each local work-
programs, which provide funding to help eligi-          force region’s webpage.
ble companies train their workers for the pur-
                                                            The division provides staff to the governor-
pose of creating or retaining jobs in Missouri.
                                                        appointed Missouri Training and Employment
    For Missourians seeking career entry or             Council. The council develops policy and guid-
advancement, the division administers several           ance for the workforce system of Missouri and
federal programs designed to provide skill build-       makes recommendations to the governor as to
ing services, such as core services available to        the effectiveness of the system. It serves as the
everyone, plus intensive and training services,         State Workforce Investment Board.
which are available to those who meet eligibili-
ty criteria. In addition, any individual searching      Missouri Women’s Council
for employment can use the job search features
in                                      Truman State Office Bldg.
                                                        PO Box 1684
    Business and job-seeker services are deliv-         Jefferson City 65102
ered through 40+ Missouri One-Stop Career               Telephone: (573) 751-0810 / Toll Free: 1-877-426-9284
Centers located around the state. Businesses may / Email:
use the career centers to seek or interview poten-
tial employees, test applicants’ occupational               The Missouri Women’s Council was estab-
skills or gain access to labor market information.      lished in 1985 by the state’s 83rd General Assem-
Job seekers can use the career centers to learn         bly. For 20 years, the council has been meeting its
about job openings, create a resume, conduct a          mandate to identify and address the issues affect-
job search, sign up for training or education or        ing the economic and employment status of Mis-
register for unemployment compensation.                 souri women. The council serves as a resource and
    Career Centers are governed by a flexible but       referral center connecting women to information
coordinated system of oversight and support. Local      on all aspects of women, work and family life.
Workforce Investment Boards and chief local elect-          The Women’s Council promotes women’s
ed officials in each of Missouri’s 14 regions are       economic and employment opportunities
responsible for the development of workforce pol-       through education and training programs, confer-
icy and oversight of delivery of services, based on     ences, referral consultations, and by providing
local economic factors. At the state level, the divi-   free resources for Missouri citizens including:
sion monitors, evaluates and provides technical         • A website that provides timely information
assistance to the regions. Each Career Center is        on women’s economic issues with links to vari-
managed by a Functional Manager, who oversees           ous resources;
daily operations and coordination of customer
services across all state and local programs.           • The Women’s Resource Guide;
    For more innovative and efficient delivery of       • The Missouri Family Affirming Wage Guide;
services, was devel-           • Current statistics and fact sheets on econom-
oped as a ‘virtual’ Career Center. The site con-        ic issues affecting women;
408          OFFICIAL MANUAL

VICKY J. HARTZLER               SEN. MAIDA COLEMAN            MICHELLE T. ESSWEIN                  TERRI GRAY
Chair, Women’s Council          Member, Women’s Council       Member, Women’s Council              Member, Women’s Council

LORENE JAMES                    SANDRA JONES                  NANCI KING                           KERRI McBEE-BLACK
Member, Women’s Council         Member, Women’s Council       Member, Women’s Council              Member, Women’s Council

Member, Women’s Council         Member, Women’s Council       Member, Women’s Council              Member, Women’s Council

                 VALERIE WHITE                  DONAYLE WHITMORE-SMITH        MARY COTTOM
                 Member, Women’s Council        Member, Women’s Council       Executive Director
                                                                              Women’s Council
     EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT                                        409

• The Outstanding Missouri Women traveling                  The legislature, however, was not just making
exhibit featuring Missouri women recognized in          changes to the board’s name, it also was progres-
their disciplines throughout our state’s history;       sively expanding the board’s authority. These
and                                                     changes increased the board’s ability to not only
• Information on the Breast Cancer Awareness            finance small businesses, but also to help fund pub-
License Plate.                                          lic infrastructure improvements, cultural facilities
                                                        and larger-scale business locations and expansions.
    The council consists of fifteen members. The
governor, with the advice and consent of the                The board has welcomed these additional
Senate, appoints eleven members for staggered           responsibilities and now administers several pro-
terms. The remaining four members of the coun-          grams to facilitate economic development and
cil consist of two senators and two representa-         to assist in business expansion and attraction in
tives, who are appointed by their respective bod-       Missouri.
ies in the same manner as members of the stand-
ing committees. An executive director serves at         Bond Financing
the pleasure of the council.                               The Missouri Development Finance Board is
                                                        authorized to issue taxable or tax-exempt pri-
Missouri Women’s Council                                vate activity industrial revenue bonds for the
                                                        acquisition or renovation of fixed assets owned
Hartzler, Vicky J., chair, (R), Harrisonville,
                                                        by businesses involved in manufacturing or the
   Dec. 6, 2007;
                                                        production of tangible products. Currently, the
Coleman, Sen. Maida, (D), St. Louis;
Esswein, Michelle, (I), St. Louis, Dec. 6, 2007;        board is focusing primarily on redevelopment
Gray, Terri, (D), Columbia, Dec. 6, 2005;               projects, particularly those that eliminate blight.
King, Nanci, (R), Jefferson City, Dec. 6, 2006;             The board can issue tax-exempt cultural
James, Lorene, (R), Kansas City, Dec. 6, 2008;          facility bonds to qualified charitable organiza-
Jones, Sandra, (R), Bolivar, Dec. 6, 2008;              tions for acquisition, construction, renovation
McBee-Black, Kerri, (D), Harrisburg, Dec. 6, 2005;      and equipping cultural projects, such as muse-
Murray, Sarah, (D), Kansas City, Dec. 6, 2007;          ums or recreational facilities.
Ridgeway, Sen. Luann, (R), Smithville;                      The board can issue tax-exempt public pur-
Ruestman, Rep. Marilyn, (R), Joplin;                    pose infrastructure bonds to local governments
Smith-Patterson, Lori, (R), Kirksville, Dec. 6, 2006;   that have projects that serve a public purpose,
White, Valerie, (R), Weldon Springs, Dec. 6, 2007;      such as public buildings, jails, police and fire
Whitmore-Smith, Donayle, (D), St. Louis, Dec. 6,        stations, and public infrastructure.
Cottom, Mary, executive director.
                                                        Missouri Tax Credit for Contributions
Missouri Development Finance Board                          The Tax Credit for Contributions Program is a
Governor Office Bldg.                                   significant fundraising tool that uses private con-
200 Madison St., Ste. 1000, PO Box 567                  tributions to fund public purpose projects. The
Jefferson City 65102                                    board is authorized to grant state tax credits
Telephone: (573) 751-8479 / FAX: (573) 526-4418         equal to 50 percent of any monies contributed to / E-mail:                  the board by a taxpayer, in which the proceeds
                                                        assist in offsetting the costs of qualified projects
    For over two decades, the Missouri Develop-         that benefit the general public.
ment Finance Board has provided development
financing to assist infrastructure and economic
development projects throughout Missouri.
                                                        Downtown Revitalization Program
These projects have a high probability of suc-              Through the Downtown Revitalization Pro-
cess, but would not be feasible without the             gram, the board is authorized to grant state tax
board’s assistance.                                     credits equal to 50 percent of any monies con-
    Originally created by state statute in 1982,        tributed to the board by a taxpayer. These funds
the board previously operated as the Missouri           are then used for public-purpose infrastructure
Industrial Development Board and the Missouri           improvements necessary to redevelop downtown
Economic Development Commission. In 1985,               areas in communities with populations under
legislation was enacted which merged the com-           50,000 individuals.
mission into the board. In 1989, the board’s
name was changed to the Missouri Economic               Missouri Infrastructure Loan Program
Development, Export and Infrastructure Board.               Through the Missouri Infrastructure Loan
Four years later, the legislature authorized the        Program, the board can offer long-term, low-
board’s third and current name change.                  interest loans to local political subdivisions or
410          OFFICIAL MANUAL

LT. GOVERNOR PETER KINDER      JOHN D. STARR                   LARRY D. NEFF                  NELSON C. GRUMNEY JR.
Chair, Missouri Development    Vice Chair, Missouri Develop-   Secretary, Missouri Develop-   Treasurer, Missouri Develop-
Finance Board                  ment Finance Board              ment Finance Board             ment Finance Board

PAUL S. LINDSEY                RICHARD J. WILSON               JAMES D. HILL                  L.B. ECKELKAMP JR.
Member, Missouri Development   Member, Missouri Development    Member, Missouri Development   Member, Missouri Development
Finance Board                  Finance Board                   Finance Board                  Finance Board

rural public sewer and water districts to fund
infrastructure improvements.

Business Use Incentives for Large-
Scale Development (BUILD)
    The board is authorized to issue and monitor
BUILD Missouri Revenue Bonds, which provide
a tool for the Department of Economic Develop-
ment and MDFB to finance a portion of the eli-
gible costs for businesses that seek to locate or
expand in Missouri. Eligible projects must meet
substantial new job, capital investment and gen-               DANETTE D. PROCTOR             ROBERT V. MISEREZ
eral company eligibility requirements.                         Member, Missouri Development   Executive Director, Missouri
                                                               Finance Board                  Development Finance Board
City/State Partners Program
    The City/State Partners Program is a joint
effort between the Export Import (Ex-Im) Bank of
the United States and state and local entities                     Membership on the board is composed of
around the country. The program aims to provide                eight private Missouri residents who are appoint-
financing services to small- and medium-sized                  ed by the governor with the advice and consent
                                                               of the Senate to four-year terms, the lieutenant
U.S. companies that are in need of financing to
                                                               governor and directors of the departments of
start exporting their products and services.
                                                               Economic Development, Agriculture and Natu-
    Borrowers participating in the board’s pro-                ral Resources. Seven members constitute a quo-
grams are responsible for debt repayment. The                  rum. Not more than five appointed members
state of Missouri does not incur any costs, nor                may be of the same political party. Appointed
does it bear any obligation for retiring loans,                members serve staggered terms to provide conti-
bonds or notes.                                                nuity and enhance program development.
     EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT                                          411

Missouri Development Finance Board                       performance-based funding formula for the Mis-
                                                         ouri Division of Tourism.
Kinder, Lt. Governor Peter, chair;
Starr, John D., (D), vice chair, Kansas City, Sept.
    14, 2007;                                            Tourism Commission
Neff, Larry D., (D), secretary, Neosho, Sept. 14,            The commission consists of ten members: the
    2010;                                                lieutenant governor; two members of the Senate
Childers, Doyle, Department of Natural                   of different political parties appointed by the
    Resources, ex officio;                               president pro tem of the Senate; two members of
Eckelkamp, L.B. Jr., (R), Washington, September          the House of Representatives of different politi-
    14, 2007;                                            cal parties appointed by the speaker of the
Grumney, Nelson C. Jr., (R), treasurer, St. Louis,       House; and five other persons appointed by the
    Sept. 14, 2008;                                      governor, which may include, but are not limit-
Hill, James D., (R), St. Louis, September 14,            ed to, persons engaged in tourist-oriented oper-
    2007;                                                ations. No more than three of the governor’s
Lindsey, Paul S., (D), Lebanon, Sept. 14, 2003;          appointees shall be of the same political party.
Proctor, Danette D. (R), Springfield, September              Commission members appointed by the gov-
    14, 2010                                             ernor serve staggered four-year terms and may
Smith, Katie, Department of Agriculture, ex offi-        be reappointed at the end of their terms. All
    cio;                                                 serve without compensation, but are reimbursed
Steinhoff, Gregory, Department of Economic
                                                         for necessary expenses incurred in the perform-
    Development, ex officio;
                                                         ance of their duties.
Wilson, Richard, (R), Jefferson City, Sept. 14,
    2008;                                                    The commission elects a chairman and meets
Miserez, Robert V., executive director.                  at least four times in a calendar year at the call of
                                                         the chairman to determine all matters relating to
Missouri Division of Tourism                             the tourism policies of the state of Missouri and
                                                         the administration of the Division of Tourism.
Truman State Office Bldg.
PO Box 1055                                                  The commission reports to each regular ses-
Jefferson City 65102                                     sion of the General Assembly the results of its
Telephone: (573) 751-4133 / FAX: (573) 751-5160 / Toll   marketing program and any recommendations
free: (800) 877-1234                                     for legislation in the field of tourism promotion. / E-mail:
                                                             The budget of the Division of Tourism is con-
    Tourism continues to rank as one of the most         tained within the annual submittal of the Depart-
important revenue and job producing industries           ment of Economic Development to the Missouri
in Missouri, creating more than 245,000 jobs in          General Assembly for approval.
fiscal year 2004. With an economic impact of                 The Tourism Commission employs a director
approximately $13.4 billion and $627 million in          of the Division of Tourism, qualified by educa-
state tax revenue, tourism is a dynamic compo-           tion and experience in public administration
nent of economic development, providing one              with a background in the use of the various news
of every 14 Missouri jobs. There were 37.7 mil-          media. The director employs a staff of profes-
lion visitors to the Show-Me State in the last fis-      sional, technical and clerical personnel.
cal year—an all-time record!
    The 74th General Assembly recognized the             Missouri Tourism Commission
importance of tourism 38 years ago with the cre-         Kinder, Lt. Governor Peter, (R) chair, Cape
ation of the Missouri Tourism Commission in                 Girardeau;
1967. In 1997, the Division of Tourism unveiled          Divincen, Jim, (R) vice chair, Osage Beach;
a new direction for tourism by creating a new            Bennett, Marci, (D), St. Joseph;
state logo and slogan promoting Missouri’s river         Clear, Lee, St. Louis;
heritage. Now in its ninth year, the division of         Coleman, Sen. Maida, (D), St. Louis;
tourism’s advertising slogan, “Where the rivers          Engler, Sen. Kevin, (R), Farmington;
run,” continues as a theme in Missouri’s market-         Garrett, Sharon, Purdy;
ing efforts. Print and broadcast advertising focus       Swanson, Kelly, Kimberling City;
on the experiences that Missouri offers and              Wallace, Rep. Maynard, (R), Thornfield;
tourists’ perceptions of Missouri as a scenic des-       Walsh, Rep. Gina, (D), St. Louis;
tination with cultural, historical and family activ-     Wright, Randall, (D), Columbia;
ities.                                                   Luetkemeyer, Blaine, director, Jefferson City.
    In 1993, HB 188 was signed into law as Sec-
tion 620.467, RSMo. This legislation included a
412          OFFICIAL MANUAL

Chair                         Vice Chair                    Member                        Member
Missouri Tourism Commission   Missouri Tourism Commission   Missouri Tourism Commission   Missouri Tourism Commission

Member                        Member                        Member                        Member
Missouri Tourism Commission   Missouri Tourism Commission   Missouri Tourism Commission   Missouri Tourism Commission

Member                        Member                        Member                        Director
Missouri Tourism Commission   Missouri Tourism Commission   Missouri Tourism Commission   Division of Tourism

Activities and Plans                                        and sports marketing, special promotions and
   Division activities focus on five research-
based, strategically planned areas:                             • International efforts are targeted in Cana-
                                                            da and the United Kingdom in the areas of trade
   • Communications efforts include public
                                                            relations, public relations, product development
and media relations,, photo-
                                                            and advertising; and
graphic services and publications;
                                                               • Special markets efforts focus on reaching
    • Cooperative marketing matches state                   niche audiences, such as African-American
funds with private-sector tourism dollars for des-          tourists; agritourism, cultural tourists; and tour
tination promotion;                                         and travel, which includes group tour and group
    • Domestic marketing includes advertising,              leader familiarization tours, advertising and mar-
trade shows, meetings/convention marketing                  ketplaces.
     EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT                                          413

    Research plays a vital role in the effective-        message to audiences in the African-American mar-
ness of the division’s efforts to increase tourism       ket. The division, through its marketing partners,
spending and stimulate economic and market-              has expanded its marketing campaign to help our
share growth at the state and local level. It not        tourism industry grow in new areas. This initiative
only measures past efforts, but also can give            also includes encouraging close-to-home travel for
important insight to how and where, when and             the estimated 80 million Americans who live with-
to whom the state should direct promotional              in a day’s drive of Missouri. The division cooperates
efforts to increase its market share of visitors and     with tour packagers and group travel promoters to
expenditures. Research projects are conducted            develop efficient, cost-saving travel opportunities
on a continual basis to determine the size,              for those who prefer pre-planned vacations.
growth and impact of these marketing efforts.                For travelers entering Missouri, the division
    Annually, the division works with research           operates six Official State Welcome Centers. The
firms to assess subjects, including the effect of        six welcome centers are located at key entry
travel spending on the state’s economy, tax rev-         points to the state at the following locations:
enue derived from travel spending and employ-               • Joplin Welcome Center—Interstate 44
ment generated through tourism.                          west of Joplin
    Most activities are in the area of advertising          • St. Louis Welcome Center—Interstate 270
and promotion. Among the promotional tools are           and Riverview Drive in St. Louis
brochures, highlighted by the annual Missouri
Vacation Planner. This publication is distributed           • New Madrid Welcome Center—Interstate
free to the public. News releases and a monthly          55 south of New Madrid
newsletter, The Tourism Monitor, also are pre-              • The Hardin C. Cox Welcome Center at
pared for the news media and others interested in        Rock Port—Interstate 29 near Rock Port
Missouri tourism. The division has an Internet               • Hannibal Welcome Center—Highway 61
presence through its web site, which includes            at Hannibal
destination and attraction information, as well as
                                                            • Kansas City Welcome Center—Interstate
news and other promotional programs.
                                                         70 entering Kansas City
    Through a paid advertising program, the divi-
                                                             Close relationships with others in the travel-
sion promotes Missouri’s vacation opportunities.
                                                         promotion field are vital. The division maintains
The advertising has the goal of creating a positive
                                                         these relationships through memberships,
image of Missouri and generating travel to the
                                                         including the Travel Industry Association of
state. Mailing of state information in response to
                                                         America, International Visit USA Committees,
requests is another major part of the division’s
                                                         National Tour Association, American Bus Associ-
                                                         ation and other travel associations.
    In 1993, the Missouri Division of Tourism ini-
                                                             The division has won awards in its cam-
tiated the Cooperative Marketing Program, a
                                                         paigns to reach international markets, including
50/50 matching funds reimbursement program,
                                                         Canada and the United Kingdom. Much of this
designed to extend the division’s marketing
                                                         effort is through regional marketing organiza-
resources through participation in strategic mar-
                                                         tions, such as Mississippi River Country USA.
keting partnerships, support local performance-
                                                         The division has a market representative in the
driven projects designed to increase tourism, and
                                                         United Kingdom to oversee the growth of this
to provide incentive and opportunity for market-
                                                         important market. Further promotional efforts
ing growth and improvement at the destination
                                                         are coordinated with the Department of Eco-
level. Qualified professional, nonprofit, destina-
                                                         nomic Development’s international offices.
tion-marketing organizations throughout Missouri
participate regularly in this program. The first year,       The division works closely with Missouri
fiscal year 1995, the program received a budget of       communities, area promotion groups and federal
$1 million and funded more than 50 marketing             agencies, including the Missouri Travel Council,
organizations. Each year, the division consistently      Missouri Association of Convention and Visitors
dedicates a significant portion of its marketing         Bureaus, Missouri Arts Council, state and nation-
budget to the Cooperative Marketing Program. The         al parks, the Missouri Department of Conserva-
fiscal year 2004 program awarded just over $3            tion, U.S. Army Corps of Engineers, National For-
million in matching funds for 64 projects resulting      est Service and U.S. Department of Commerce.
in total project expenditures of more than $6.6
million, and gross impressions of $1.1 billion.          Regulatory Groups
    Much of the division’s work is designed to meet         Through its regulatory agencies, the Depart-
the changing trends in the travel/tourism industry.      ment of Economic Development works to safe-
For the seventh fiscal year, the Division of Tourism     guard the public interest by ensuring safe and
will have specifically targeted Missouri’s tourism       sound financial institutions, just and reasonable

utility rates and ethical services by licensed pro-
fessionals. These agencies include the Office of
the Public Counsel and the Missouri Public Serv-
ice Commission.

Office of the Public Counsel
Governor Office Bldg.
200 Madison St., Ste. 650, PO Box 2230
Jefferson City 65102
Telephone: (573) 751-4857 / FAX: (573) 751-5562 / E-mail:

    The Office of the Public Counsel is Missouri’s
consumer advocate in the area of utility regula-                    LEWIS R. MILLS JR.
                                                                    Public Counsel, Office of the
tion. The Public Counsel must be an attorney                        Public Counsel
licensed to practice in Missouri and is appointed
by the director of the Department of Economic
                                                          The office consists of attorneys, technical
                                                      experts and an administrative staff. The attorneys
    The Office of the Public Counsel was estab-       represent the public interest in proceedings
lished in 1974 as an independent agency to rep-       before the PSC, the state and federal courts, as
resent the interests of utility customers in pro-     well as before the Federal Communications Com-
ceedings before and appeals from the Missouri         mission and Federal Energy Regulatory Commis-
Public Service Commission (PSC) and the courts.       sion. Accountants, economists, financial analysts
The PSC regulates the rates and services of           and engineers are the backbone of the technical
investor-owned electric, natural gas, telephone,      staff. These experts offer the Public Counsel’s tes-
water, sewer and steam heat utilities, and also       timony on the reasonableness, feasibility and
regulates manufactured housing. The Public            affordability of utility proposals and practices.
Counsel’s participation in PSC cases and its              The Public Counsel attempts to focus on the
power to appeal PSC decisions has resulted in         most significant cases for utility consumers and
important victories for utility consumers.            cases, which have broad public policy effects.
    While keeping abreast of the rapid changes        The office also consults and works with other
that are currently occurring in the utility sector,   public utility consumer advocates in the other
the Office of the Public Counsel advocates for        states to keep current on issues vital to the con-
high quality utility services at affordable rates.    sumer and to address national and regional
When large industrial and commercial utility          issues of interest to Missouri consumers.
customers retain counsel to represent their par-
ticular interests before the PSC, the Office of the   Missouri Public Service Commission
Public Counsel focuses its representation on res-     Governor Office Bldg., 200 Madison St., PO Box 360
idential and small business customers who oth-        Jefferson City 65102
erwise would not have their point of view pre-        Telephone: (573) 751-3234; (800) 392-4211
sented or their interests protected. The Public / E-mail:
Counsel’s representation gives these consumers
an essential voice in the regulation of life sus-         The Missouri Public Service Commission is
taining public utility services.                      charged with the statutory responsibility of ensur-
                                                      ing that public utility consumers receive safe and
    Dramatic changes in federal and state policy
                                                      adequate services at just and reasonable rates that
have introduced some competition into the local
                                                      will provide the utility companies’ shareholders
telephone market, and may significantly impact
                                                      the opportunity to earn a reasonable return on
Missouri’s electric industry. The Office of the
                                                      their investment.
Public Counsel advocates for such changes only
when it appears that consumers would benefit. If          The commission consists of five commission-
such changes occur, the Office of the Public          ers who are appointed by the governor to six-year
Counsel will continue its traditional role in the     terms with the advice and consent of the Missouri
remaining monopoly utility markets, but will          Senate. The terms are staggered so that no more
also focus its efforts on the emerging competitive    than two terms expire in any one year. The gover-
areas to advocate regulatory structures that          nor designates one member as chair, who serves
would facilitate a transition to truly effective      in that capacity at the pleasure of the governor.
competition. The Public Counsel educates and              The commission regulates utility rates, service
communicates with consumers about their rights        and safety for investor-owned electric, gas,
and responsibilities. These efforts are especially    telecommunications, sewer and water compa-
important to guard against consumer fraud.            nies. The commission also monitors the construc-
     EXECUTIVE DEPARTMENTS – DEPARTMENT OF ECONOMIC DEVELOPMENT                                          415

tion of manufactured homes to ensure compli-            between the parties and processed in a shorter
ance with state and federal law. While the rates        timeframe.
charged by rural electric cooperatives and munic-            The commission staff conduct an independ-
ipally-owned utilities are determined by their          ent, on-site investigation of the company’s books
respective governing bodies, the commission has         and records to provide the commission with a
jurisdiction regarding matters of safety over rural     recommendation as to what increase or decrease,
electric cooperatives and municipally-operated          if any, should be ordered. This investigation can
electric and natural gas systems. Similarly, the        take from two weeks to several months and
commission does not have jurisdiction over the          results in the pre-filing of written testimony. Other
basic service rates for telephone cooperatives, but     parties, such as the Office of the Public Counsel,
regulates other aspects of their operations. The        consumer groups, commercial and industrial
commission also oversees service territory issues       interests and municipalities are given an opportu-
involving investor-owned electric utilities, rural      nity to provide written testimony.
electric cooperatives and municipally-owned                  In addition to holding formal evidentiary
electric utilities, as well as those involving pri-     hearings, the commission may hold local public
vately-owned water and sewer utilities and public       hearings, which allow customers to express their
water supply districts.                                 views on the proposed increase or the utility’s
     The commission has a staff of professional         service.
accountants, engineers, economists, attorneys,               Once the formal hearing is completed, the
financial analysts and management specialists           commission reviews the evidence submitted,
that evaluate utility requests for commission           deliberates and then issues a decision. That deci-
approval. These requests deal with matters such         sion is subject to appeal to the courts.
as tariff changes regarding rates and business               The commission is also engaged in a variety of
operations, financing proposals, business reor-         activities reflecting changes in state and federal
ganizations, asset transfers and mergers. The staff     law regarding the telecommunications and ener-
will provide the results of its evaluation and rec-     gy sectors of the utility industry. As federal regula-
ommend actions that satisfy the agency’s statuto-       tors make decisions which directly affect Missouri
ry requirements.                                        utility consumers, the commission participates in
     The staff conduct routine and special investi-     proceedings before the Federal Energy Regulatory
gations to ensure compliance with commission            Commission (FERC) and the Federal Communica-
statutes, rules and orders, including standards for     tions Commission (FCC). Commissioners and staff
safety and quality of service. Staff will initiate or   members have testified on numerous occasions
implement actions to enforce these laws when            before these agencies and the commission has
necessary. Enforcement actions for injunctive           taken appeals from decisions adverse to Missouri
relief or monetary penalties are prosecuted in          ratepayers to the federal courts.
state court by the commission’s general counsel.             Regular meetings of the commission are held
     The traditional rate case is the process           on Tuesdays and Thursdays. As with other state
through which the commission ultimately deter-          agencies, commission meetings are subject to
mines what customers will pay for their utility         the state’s open meetings law.
services. The process is commenced in one of
                                                             The Data Center keeps a record of all filings
two ways: a utility company files a tariff for
                                                        and proceedings of the commission. These
authority to change its rates, or a complaint is
                                                        records are available for public inspection from
filed by the commission, the PSC staff, the Office
                                                        8 a.m. to 5 p.m., Monday through Friday, except
of Public Counsel or others challenging the rea-
sonableness of the utility’s rates. Generally, a tar-   legal holidays. Many of these records are also
iff filing seeks a rate increase while a complaint      available electronically at
filing seeks a rate reduction.                               A consumer who has questions about specif-
     The general public is formally represented         ic matters relating to utility service should first
before the commission by the Office of the Pub-         call the utility company. If the consumer is not
lic Counsel, which is a separate state agency           satisfied with the company response, he or she
under the Department of Economic Develop-               may call the commission’s consumer services
ment.                                                   department. Consumers may also file formal
                                                        written complaints. The commission’s main con-
     Under both the tariff method and the com-          sumer services office is located in Jefferson City,
plaint case method, the commission normally             and there is also a branch office located in the
will conduct hearings for the purpose of address-       St. Louis area. The commission’s toll-free hotline
ing the reasonableness of the proposed tariff or        number for complaints is 1-800-392-4211.
the reasonableness of the rates being chal-
lenged. In most tariff filing cases, by law, the            Under the commission’s procedure, each
commission has up to 11 months from the time            informal complaint is assigned a specialist who
a tariff is filed to reach its decision, or the rates   acts as an intermediary between the consumer
will go into effect as filed. Many of these cases       and the utility in an attempt to resolve the com-
are resolved in accord with a settlement                plaint. Through investigations of consumer com-
416            OFFICIAL MANUAL

JEFF DAVIS                            CONNIE MURRAY                         STEVE GAW                            ROBERT M. CLAYTON III
Chair, Missouri Public Service        Commissioner, Missouri Public         Commissioner, Missouri Public        Commissioner, Missouri Public
Commission                            Service Commission                    Service Commission                   Service Commission

LINWARD (Lin) APPLING                 WESS A. HENDERSON                     KEVIN A. THOMPSON                    COLLEEN (Cully) M. DALE
Commissioner, Missouri Public         Executive Director                    General Counsel                      Chief Regulatory Law Judge,
Service Commission                    Missouri Public Service               Missouri Public Service              Adjudication Division, Missouri
                                      Commission                            Commission                           Public Service Commission

                   ROBERT E. SCHALLENBERG               WARREN WOOD                           DANA K. JOYCE
                   Director, Utility Services, Mis-     Director, Utility Operations,         Director, Administration and
                   souri Public Service Commission      Missouri Public Service               Regulatory Policy, Missouri
                                                        Commission                            Public Service Commission

plaints, the consumer services department works                             Missouri Public Service Commission
to ensure that utilities comply with their
                                                                            Davis, Jeff, (R), chair, Jefferson City, April 15,
approved tariffs and commission regulations.
    The Missouri Public Service Commission was                              Appling, Linward, (D), commissioner, Jefferson
established in 1913 by the 47th General Assem-                                 City, October 31, 2007;
bly. The 1974 State Reorganization Act placed                               Clayton, Robert M. III, (D), commissioner,
the commission within the Department of Con-                                   Columbia, May 27, 2009;
sumer Affairs, Regulation and Licensing, which                              Gaw, Steve, (D), commissioner, Holts Summit,
in 1984 was renamed the Department of Eco-                                     April 2, 2007;
nomic Development.                                                          Murray, Connie, (R), commissioner, Jefferson
                                                                               City, April 28, 2009.