2009
Army Family Action Plan
Issue Book
Containing
FY04 – FY09
Issue Update Status
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The Army Family Action Plan
(AFAP)
Submit suggestions or serve as a delegate during the
2ID/USAG Red Cloud AFAP Conference
6 – 8 November 2007.
For more information call DSN: 732-7314
or contact your local ACS.
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TABLE OF CONTENTS
The Army Family Action Plan (AFAP) Process . . . . . . . 3
Answers to Top AFAP Questions . . . . . . . . . . 5
Policies and Procedures . . . . . . . . . . . . 6
Conference Goals and Objectives . . . . . . . . . . 7
Work Group Process . . . . . . . . . . . . . 8
Work Group Roles:
The Delegate . . . . . . . . . . . . . 9
The Facilitator . . . . . . . . . . . . . 10
The Recorder . . . . . . . . . . . . . 11
The Issue Support . . . . . . . . . . . . 12
The Subject Matter Expert . . . . . . . . . . 13
The Observer . . . . . . . . . . . . . 14
Criteria for Issues . . . . . . . . . . . . . . 15
Issue Development . . . . . . . . . . . . . . 16
The Report Out Briefing Process . . . . . . . . . . . 22
2004 Issue Update and Status . . . . . . . . . . . 24
2005 Issue Update and Status . . . . . . . . . . . 42
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The Army Family Action Plan (AFAP) Process
Background
The AFAP is a grass roots process that identifies issues of concern to America‟s
Army Family. It determines actions necessary to resolve the issues and assigns
responsibility for the actions to the proper Army staff agency. The focus of the process
is at three distinct levels: Installation, Major Army Command (MACOM), and
Department of the Army (DA).
Installation AFAP Process
The AFAP process begins at the installation or community level. Installation AFAP
coordinators direct the AFAP process, with each installation conducting an annual
conference. Members of the community identify, develop, and prioritize issues. This
step allows every member to make a contribution to the process. Many issues
introduced at the Area AFAP Conference are specific to our installation and may be
resolved on the spot by the Area Commander through the proponent organization.
Issues which can be resolved at the installation level are developed into an Action
Plan, and then assigned to the office that has responsibility for the issues; the Area
Well-Being Counsel will review the issues and monitor them until they are resolved.
Issues beyond the scope of the Area Commander that require a higher level of authority
will be forwarded to the MACOM, which in Korea is Eighth United States Army, for
resolution.
MACOM AFAP Process
The MACOM AFAP Coordinator manages the MACOM AFAP Program. The
MACOM conduct an annual conference to review issues forwarded by the installations.
The MACOM conference will include representatives of the tenant units. As with the
installation process, issues which can be resolved at the MACOM level are assigned to
the office which has responsibility for the issues, developed into action plans, and
presented to the Eighth Army Well-Being Advisory Council, who reviews and monitors
the issues. Issues beyond the scope of the MACOM that require a higher level of
authority are forwarded to the Department of the Army for resolution.
DA AFAP Process
Issues requiring Department of the Army, Department of Defense, or Congressional
action are sent to the United States Army Community and Family Support Center
through the MACOM AFAP Coordinator. They are then presented at the DA AFAP
Planning Conference.
The DA AFAP Planning Conference is held-bi-annually and is composed of
representatives from throughout America‟s Army. The goal of the conference is to
prioritize AFAP issues that have been forwarded to DA from MACOM AFAP
conferences, which reflect the well-being of the total military family.
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The AFAP General Officers Steering Committee (GOSC) meets semi-annually to
review and determine the status of issues recommend for completion or deletion. The
Vice Chief of Staff of the Army chairs the GOSC meeting. The voting members are
representatives of the principal Army Staff Agencies. Non-voting members are
representative of MACOMs and specified military and DOD agencies. A general officer
from the lead agency, or a civilian of equal rank, briefs the scheduled DA AFAP issues.
The GOSC determines the issue status as active, completed, or deleted. It also
provides lead agencies with guidance and direction on the management of issues.
Active issues are briefed twice per year at an in-process review.
Feedback from the AFAP Planning Conference and issues already in the plan are
provided in the DA AFAP after-conference report and the circular. Both publications are
distributed Army-wide.
Local Forum at Installation Level Area Well-Being Council
(Issues Generated)
Issues unresolved forwarded to MACOM Eighth Army Well-Being Council
Issues unresolved at MACOM level are General Officer Steering Committee
level forwarded to DA AFAP (GOSC)
AFAP Reports to Army Communities
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ANSWERS TO THE TOP AFAP QUESTIONS
Q: What is the Army Family Action Plan (AFAP)?
A: The Army Family Action Plan is a grass roots process that directs actions to enhance
readiness and increase retention by improving the well-being for Soldiers and their
families. It stands as evidence of the Army‟s commitment to America‟s Army and
demonstrates official recognition and attention to Army quality of life issues.
Q: What is my role as a delegate?
A: You represent America‟s Army family, whether you are a Soldier, retiree, family
member, or civilian. As a member of America‟s Army family, you can present your
ideas for making things better as well as those ideas of the component group you
represent (single Soldier, sole parent, dual military, National Guard, Reserve, spouse,
retiree, civilian, or youth). You will participate in your assigned work groups, with
trained facilitators, to identify and prioritize issues for Army leadership that reflect
America‟s Army family needs. Your perspective on each issue is valuable – make sure
you “speak up” and get it on the table.
Q: If this is a “family” forum, why will single soldiers be here?
A: When the term “family” is used with the context of AFAP, it does not mean the
traditional Mom, Dad, and kids. The AFAP “family” includes Soldiers (single, dual
military, sole parent, National Guard, Reserve), retirees, civilian employees, and family
members (spouses, youth and surviving family members) in America‟s Army family.
Q: Why can’t I choose the work group I want to be in?
A: Every effort is made to have an equal distribution of representatives from America‟s
Army family (active and Reserve components, family members, retired, and DA
civilians) in each work group. Your particular status provides for a unique and objective
perspective on all issues in any work group.
Q: What should I do in the work group?
A: You will participate by evaluating and prioritizing issues, discussing implications and
ramifications, validating that the issues meet the required criteria, and working with
Subject Matter Experts (SME‟s) to clarify issues and define measurable objectives. You
should search for solutions to issues that build on self-reliance and lobby for what is
best for America‟s Army family.
Q: What happens to all issues that are surfaced to the conference?
A: The appropriate work group generates all the issues and selects the top three to be
presented to the Army leadership. These issues are distributed to the lead agency,
which puts together an action plan and then presents this plan to the Well-Being
Council. The remaining issues are returned to the installation with the work group‟s
disposition as to why the issue didn‟t make the groups top three. If the work group felt
an issue met the criteria, but just wasn‟t one of their top three, the Installation is
encouraged to resubmit the issues during the following year‟s conference.
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Area 1 2004 AFAP Issue Update
Issue Title Agency Status
Force Support and Entitlements
1 DCP Packets 509th PSB Completed
2 Smoking in Barracks Area I Completed
3 High Cost at Travel Office CRC Garrison Completed
4 Atm Machines on Camp Casey Camp Casey Garrison Completed
5 Telephone Booths on Camp Hovey DOIM/ Casey Garrison Completed
6 Alcohol Rations G1 / ADACP Completed
7 Flat Rate Entitlements 177th FIN 8th Army
8 Area I Curfew 2 ID Completed
9 Bike Rental Shop DCA/ AAFES Completed
10 Mid Tour Leave for First Term Soldiers G1 Completed
11 Korean Head Start G1 Completed
12 No independent COLA Rating for Camp Casey 177th FIN Completed
MWR & Recreation
1 MWR Trip Cost DCA/USO Completed
2 MWR Entertainment Programs DCA 8th Army
3 MWR Activities DCA Completed
4 Camp Casey Bowling Alley Music Camp Casey DCA Completed
5 Enclosed Playground on Camp Casey Camp Casey Garrison Completed
6 Weight Area at Camp Casey Carey Fitness Center Camp Casey Sports Director Completed
7 Barrack Activities at Camp Red Cloud CRC Garrrison/ Area I DOL Completed
8 Internet Pricing in Barracks AAFES/MWR 8th Army
9 Musical Entertainment MWR/KORO MWR 8th Army
10 Non Alcoholic Facilities G1 Completed
Medical and Dental
1 Family Member Medical Care at TMC on CRC Dir of HS/ DIV Surgeon Completed
2 Camp Casey DIV Mental Health Receptionist Dir of HS/ DIV Surgeon Completed
3 Women's Health Issues Dir of HS/ DIV Surgeon Completed
4 Oral Surgeon Resources Dental Surgeon Completed
5 Underage drinking of soldiers G1/ ADACP Completed
Relocation, Housing and Transportation
1 Maintaining the Barracks CRC & Casey Garrison Completed
Safety Office/ Garrison CO/ Area I DPW /
2 Street Safety PMO Completed
3 Understanding Transportation Clearing Requirements DOL Completed
Education and Community Services
1 Electronic GRE Testing Education Completed
2 eArmyU in Area I Education Completed
3 Pear Blossom Cottage Hours ACS Completed
4 Childbirth Preparations classes in Area I ACS Completed
5 Tuituion Assistance Program Benefits Education Completed
Soldier and Souse Well Being Program
6 Awareness Area I Commander Completed
7 Unit Support of SM attending College courses Education Completed
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Force Support & Entitlements Issue # 1
Action Officer: DPTMS, Mr. Lowe
Issue: DCP Packets
Scope: Soldiers who have foreign national dependants experience long delays in obtaining spouse‟s ID
card due to the long process. Soldiers and family members must wait a minimum of six weeks to obtain a
dependant ID card. An ID care is required in order to process dependant‟s SOFA visa, obtain a ration
card, and enroll in TRICARE. The lengthy process causes financial and medical hardships.
Recommendations:
1. Create a process that is convent and more efficient.
a. Currently, spouses are entitled to an ID card which lists the entitlements of that dependant. USFK
Reg 190-7 prohibits issuance of “permanent access documents (pass or vehicle decal).” This has been
interpreted to include issuance of dependant ID cards. It requires a sponsor to submit a request for full-
time access for the DCP within a reasonable time in advance of the anticipated entry onto the installation,
this means before the marriage has taken place. Recommend that before the marriage takes place, and
the minute plans are made to marry, sponsor stops by the local Pass and ID Office to obtain a sample
packet for requesting DCP access.
b. The USAG Casey DPTMS is prepared to avail himself to facilities/directorates or units to assist in
educating and informing about the DCP requirement and process. More information, to include contact
phone numbers will be available in attachments to this response.
c. Recommend a marital checklist be created, and used by units within 2ID, this checklist will serve to
confirm that spouse is from a country classified as a DCP, once confirmed, a recommended list of steps
that should be taken by the Soldiers chain of command to educate him/her on the process required to
obtain the ID card for the spouse.
2. Develop a plan with Korean immigration to reduce fines imposed when granting SOFA status due to
the time constraints of the DCP process.
This should not be an issue, if the soldier‟s chain of command is aware of the marital
engagement, and has taken steps required above to educate the soldier. Access approval must
come before ID card issuance.
Required Actions:
DCP restrictions be made a part of unit S2/3 security orientations.
Briefing on DCP restrictions are made a part of ACS Newcomers briefing, so that soldiers will
understand process and steps far in advance of possible marriage.
Chain of Command gets involved in marriage approvals, which require complete chain teaching
on procedures for obtaining access for a spouse who is DCP.
USAG-Casey DPTMS will make the DCP application packet available on its future website, so
that the forms can be quickly downloaded and completed.
Milestones: 11 March 2004: USAG Casey DPTMS provide information packet to ACS Action Officer
Status of Recommendation: Completed
Lead Agency: USAG-Casey DPTMS
Support Agency: USAG-Casey DPTMS/Pass and ID Office
Approved By: LTC Murray, USAG-Casey Commander
Action Officer Phone: 730-3342
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Force Support & Entitlements Issue # 2
Action Officer: Area I CSM, CSM Lomax
Issue: Smoking in barracks
Scope: Many 2ID Soldiers are not allowed to smoke in barracks. This ruling is contradictory to Army
Regulation.
Recommendation:
1. Follow Army Regulation allowing soldiers to smoke in the barracks if roommate allows.
Required Action: None
Milestones: Completed
Status of Recommendation: IAW Eight U.S. Army Pam 420-1, dated 7 November 2003, page 7,
paragraph 4, Smoking Control. Unsafe smoking practices and improper disposal of smoking material
constitute a main cause of fire. To eliminate these causes firm control measures will be enforced and
observed by all personnel.
a. Smoking is prohibited in all 8th U.S. Army structures, facilities, warehouses, etc., including tents.
b. Smoking is prohibited within 50 feet of the entrance of all facilities.
c. All personnel will monitor outside smoking areas to ensure personnel dispose of smoking
materials in noncombustible receptacles.
Lead Agency: Area I Support Activity Safety Office
Support Agency: Area I Support Activity
Approved By: Area I Commander
Action Officer Pone: CSM Yolanda Lomax, Area I CSM at 732-7167
Force Support & Entitlements Issue # 3
Action Officer: Sergeant Major USAG-Camp Red Cloud, SGM Yong Park
Issue: High Cost at Travel Office
Scope: Soldiers are paying higher fees for visas obtained at on-post travel offices when traveling to other
countries. Soldiers are forced to pay the higher fees as mission does not allow time to go to Seoul to
obtain visas for travel.
Recommendations: On post travel office should charge the same processing fee for visa‟s that the
Embassy in Seoul does.
Required Action:
1. Clarify miscommunications between customer and CTO representative. CTRO must have a
posted price list for visa fees.
2. Acquire visa fees from the Sharp Travel Agency in Seoul for comparison.
Milestones:
1. March 2004: Contact Sharp Travel Agency and acquire visa fees (Completed)
2. March 2004: Contact CTO, inspect sign publicly displaying visa fees.
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Status of recommendation: CTO representative has been advised to display current visa fees in a picture
frame to show to customers.
Lead Agency: USAG-CRC DOL, Transportation Office
Support Agency: Commercial Travel Office
Approved by:
Action Officer Phone: Mr. Eugene Thomas, Director of Transportation at 732-6662 or
Thomase@usfk.korea.army.mil
Force Support & Entitlements Issue # 4
Action Officer: Commander USAG- Camp Casey, LTC Stephen Murray
Issue: ATM Machines on Camp Casey
Scope: ATM machines are not plentiful on Camp Casey. The current machines consistently run out of
money during high usage times. During payday weekend and holidays this causes soldiers to have to
wait in long lines.
Recommendations: Install ATM machines at highly trafficked areas (Movie Theater, Reggie‟s, Brigade
PX, military clothing and sales).
Required Action: We have recently added five new ATM‟s with one more coming to Dragon Valley. The
bank contract will not allow more ATM‟s unless significant population increases occur. The USAG will
discuss with bank officials the possibility of increasing dollar and „won‟ amounts at each machine.
Milestones:
Status of Recommendation: Closed
Lead Agency: USAG Camp Casey
Support Agency:
Approved by:
Action Officer Phone: LTC Murray, 730-1412
Force Support & Entitlements Issue # 5
Action Officer: Commander USAG Camp Casey, LTC Stephen Murray
Issue: Telephone Booths on Camp Hovey
Scope: There are not enough telephone booths on Camp Hovey. Soldiers who do not have phones in
their rooms have to wait in line to use the phone. This causes a hardship when trying to maintain
relationships with family members CONUS.
Recommendations: Install telephones at each barracks, Borderline, Movie Theater, shoppette.
Required Action: Obtain necessary forms from Signal Brigade and coordinate with KTA and DPW to
install telephone booths. Once forms are completed, a survey will be conducted of each site to assess
feasibility.
Milestones: Six months
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Status of Recommendation: on-going
Lead Agency: USAG Camp Casey
Support Agency: Signal
Approved by: USAG CDR
Action Officer Phone: 730-1026
Force Support & Entitlements Issue # 6
Action Officer: ADCO, Dan Silvia
Issue: Alcohol Rations
Scope: Monthly alcohol rations are too small. For people who entertain or drink socially on a daily or
weekly basis three bottle are not enough. Soldiers and civilians are soliciting one another to share rations
to get more during the month.
Recommendations: Increase bottle ration from three to six bottles per month.
Milestones: Design survey instruments (NLT 15 March 04)
Administer surveys (16 March through 15 April 04)
Summary Report to Commander (NLT 1 May 04)
Status of Recommendations: Designing survey instrument
Lead Agency: Alcohol and Drug Control Office
Support Agency: N/A
Approved by:
Action Officer Phone: 730-1229
Force Support & Entitlements Issue # 7
Action Officer: 177th Finance, LTC Sharpe
Issues: Flat Rate Entitlements
Scope: Junior enlisted soldiers do not benefit from the increase in entitlements each year. They are not
compensated like senior NCOs and officers. The discrepancy in amounts leaves junior enlisted personnel
from benefiting at a comparable monetary level.
Recommendations: Use flat rate entitlements instead of using percentages based on rank.
Required Action: Determined by Military Compensation (Office of the Secretary of Defense)
Milestones:
Status of Recommendation:
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Lead Agency: 177 Finance
Support Agency:
Approved by:
Action Officer Phone: 730-6936
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Force Support & Entitlements Issue # 8
Action Officer: 2nd Infantry Division Command Sergeant Major, CSM James Lucero
Issue: Area I Curfew
Scope: Soldiers should not have a curfew. Soldiers are responsible enough to not have a curfew and to
still abide by the Warrior Standards. The curfew brings down morale of the soldiers making them feel as
they are not mature and responsible to have their own time.
Recommendations: Life the curfew regulation.
Required Action: None
Milestones: None
Status of Recommendation: Curfew is for the protection of soldiers. It has absolutely zero to do with
maturity and responsibility. Maturity and responsibility is enforcing the standards
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Lead Agency: 2 Infantry Division
Support Agency: none
Approved by:
Action Officer Phone:
Force Support & Entitlements Issue # 9
Action Officer: AAFES, Mr. Yun
Issue: Bike Rental Shop
Scope: Soldiers are continuously waiting in long lines at the bus stops or having to pay for cabs. This
causes soldiers to loose time and money. If soldiers had their own means of transportation, even if it was
a bicycle, they wouldn‟t have to solely rely on public transportation.
Recommendations: Open a bike rental shop on all camps. Develop a tracking system of bike rentals by
adding it to the out processing checklist. Rental fees should include maintenance service for wear and
tear services.
Milestones: None
Status of Recommendation:
Lead Agency: AAFES
Support Agency:
Approved by:
Action Officer Phone: Mr. Yun, 732-7693
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Force Support & Entitlements Issue # 12
Action Officer:
Issue: No Independent COLA Rating for Camp Casey
Scope: The current COLA for Camp Casey needs to be reviewed based on past rates. Camp Casey
COLA is rated KS999, which is insufficient for cost of living in the TDC community which has greatly
affected the soldiers that live in the community. Increase cost for off post living is not captured by the
COLA survey. This has created financial hardship for the soldiers and their families.
Recommendations:
1. Create independent rating for TDC.
2. Review old rating based on improvement on economy.
3. LTC Murray brought the issue up about doing a COLA survey in the Western Corridor.
Reply to Recommendation 1 & 2. Required Action: Determined by Per Diem Travel Transportation
& Allowance Committee (PDTATAC)
Reply to Recommendation #3. COLA is based on large city population. Our COLA rate KS999 is tied
into Daegu (Taegu), Korea that has a population (2.5 million). If we request an independent COLA Rate
for our area we would lose money based on this location.
Milestones:
Status of Recommendation:
Lead Agency: 177th Finance
Support Agency:
Approved By:
Action Officer Phone: 730-6936
MWR & Recreation Issue # 1
Action Officer:
Issue: MWR Trip Cost
Scope: Some MWR trip costs are too expensive. The costs of the trips are inconsistent with the related
admission and travel costs. Soldiers are not able to enjoy the Korean culture and adventure out because
the costs are too expensive.
Recommendations:
1. Take all ranks into account and lower the prices of the trips.
Required Action: None
Milestones:
Status of Recommendation: There are two cost related to most MWR sponsored programs/events. A
venue and transportation cost. As for the venue cost, which is affixed cost set by the venue establishment.
Occasionally, we are able to get a reduction in the overall entrance fee providing the minimum patrons.
Usually, this number is set at 20 persons. The soldiers in the group then share the cost savings. However
if the minimum patronage is not met, then each person has to pay the going entrance fee rate.
The transportation cost is set at a maximum of $10.00 per person. This by far is not an exuberant cost to
the soldier.
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Lead Agency: USO
Support Agency:
Approved By:
Action Officer Phone:
MWR & Recreation Issue # 4
Action Officer: MWR, Mike Vail/James Allen
Issue: Camp Casey Bowling Alley Music
Scope: The selection of the music is supposed to be R & B and Rap at the bowling alley. However it is
normally rap music that contains many harsh words. Hearing that kind of music makes some people not
want to go to the bowling alley because they are offended.
Recommendations:
1. Confirm to warrior standards as outlined in the book.
2. Change the type of music allowed to be played.
Required Action:
1. Signs will be placed at the centers to advise patrons desired music will be played at their
request including use of patrons‟ own CDs.
2. Purchase CD‟s specifically for the Bowling Alley and allows only that cd‟s to be played.
Milestones: Completed
Status of Recommendation: Currently the AFN Radio played music CD‟s are playing at the each
Bowling Centers.
Lead Agency: MWR/KORO/DCA
Support Agency: CRC ABM and Camp Casey DCA
Approved By: Fortin Ronald
Action Officer Phone: 732-5387/730-3424
MWR & Recreation Issue #5
Action Officer: Commander USAG Camp Casey, LTC Stephen Murray
Issue: Enclosed Playground on Camp Casey
Scope: There is currently no place for children to actively play during times of extreme weather. This does
not allow children to have somewhere to go to meet other children and play.
Recommendations:
1. Construct an enclosed indoor playground that is climate controlled for use year round.
2. Utilize fitness center space for children‟s play area during duty hours.
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Required Action: Area I is a no-dependant zone, thee are no specific facilities designed for child use.
Milestones:
Lead Agency: USAG Camp Casey
Support Agency:
Approved by:
Action Officer Phone: 730-1412
MWR & Recreation Issue # 6
Action Officer: MWR, Jim Williams
Issue: Weight Area at Camp Casey Carey Fitness Center
Scope: The free weight area does not support a Brigade sized unit. There is only one set of each
weight and some required equipment for Army gyms. (I.e. Roman Chair) is not available. This does not
allow for a brigade size unit to utilize the gym.
Recommendations:
1. Supply more machines and areas for workouts.
Required Action:
1. Hours of operation have been extended to accommodate customer demands.
2. Request additional room to be added to current facility.
3. To convert a racquetball court to accommodate more fitness equipments.
Milestones:
Operation hours have been extended as follow:
Mon – Thurs: 0530-2230
Fri : 0530-2430
Sat : 0800-2430
Sunday & Holiday: 0800-2130
Camp Hovey Swimming Pool
Mon, Thur, Fri : 1100-2000
Tue & Wed : Closed
Sat, Sun, US Holidays: 10-1900
Convert a racquetball room to a weight room. The work orders have been submitted to DPW and the
th
expected completion date is the 15 of June.
Status of Recommendation: IAW to MWR Baseline Standards, the equipment, i.e. free weights, fixed
weight machines; cardiovascular equipment exceeds the standards for a facility of the size; however, we
are converting a racquetball room to a weight room. The work orders have been submitted to DPW and
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expected completion date is the 15 of June.
Lead Agency: Casey Sports
Support Agency: DCA, USAG, Casey
Approved By: Denise James
Action Officer Phone: 730-2322
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MWR & Recreation Issue # 7
Action Officer; Sergeant Major, USAG-Camp Red Cloud, SGM Yong Park
Issue: Barrack Activities at Camp Red Cloud
Scope: Soldiers do not have activities in the barracks to enjoy after a days work. Soldiers are interested
in participating in leisure time somewhere other than the bars. Increasing entertainment/leisure activities
available in barracks dayrooms would decrease time spent in off-post establishment.
Recommendations:
1. Install pool tables, video games, HiFi systems for entertainment in a designated area in the
barracks.
2. Install kitchen are equipped with stoves and microwaves for soldiers who want to cook meals.
Required Action:
1. Acquire status of installing kitchenettes in billets.
2. Acquire status of fielding recreational equipment in dayrooms.
3. Screen furnishings on hand at IPBO warehouse and readiness of issue.
Milestones:
1. Based on Area I equipment on hand, IPBO establishes a purchasing forecast to provide
additional recreational equipment for barrack‟s dayrooms.
2. Establish kitchenette installing plan and request funding for rest of billets.
Status of recommendations:
1. Area I, DOL, IPBO has big screen TV‟s, pool tables, foosball tables, ping pong tables and other
recreational property available for Company Commanders to sign for to place in their barrack‟s
dayrooms.
2. USAG-CRC has funded kitchenettes for the following Camps/Barracks:
a. CRC: Bldg S-116
b. CRC: Bldg S-317
c. CRC: Bldg S-433
d. CRC: Bldg S-434
e. CRC: Bldg S-435
f. CRC: Bldg S-611
g. CRC: Bldg S-612
h. Stanley: Bldg S-2203
i. Stanley: Bldg S-2204
j. Stanley: Bldg S-2227
Lead Agency: Area I, DOL, IPBO
Support Agency: USAG-CRC, DPW
Action Officer Phone: Mr. Hyon Chong, Property Book Officer, Area I, 732-7650
Mr. Edward Harris, Director of USAG-CRC DPW at 732-6225
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MWR & Recreation Issue # 8
Action Officer: AAFES, Mr. Yun
Issue: Internet Pricing in Barracks
Scope: High price of Internet Services prohibits many soldiers having access to a basic form of
communication. Soldiers are prevented from communicating with their family due to the high cost. This
lowers morale, increases stress and puts financial stain on soldiers. It encourages abuse of government
computers during work hours lowering productivity.
Recommendations: Eliminate monthly fee for Internet service in barracks rooms. Use unit funds to
subsidize free Internet Services.
Milestones:
Status of recommendations:
Lead Agency: AAFES
Support Agency:
Approved by:
Action Officer Phone: Mr. Yun, 732-7693
Medical and Dental #1
Action Officer:
Issue: Family Member Medical Care at TMC on CRC
Scope: Family members medical care at the TMC on CRC is inconsistent. Family members receive
conflicting information when attempting to schedule care at the TMC. Treatment should be consistent, to
ensure that family members they can receive timely medical care.
Recommendations:
2. Policy should be set and enforced that ALL family members receive care at the TMC on CRC.
Required Action:
Milestones:
Status of Recommendation:
Lead Agency:
Support Agency:
Approved By:
Action Officer Phone:
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Medical and Dental #2
Action Officer:
Issue: Camp Casey DIV Mental Health Receptionist
Scope: The receptionist at the Camp Casey Division Mental Health office can not speak fluent English.
Soldiers contacting the DMHS cannot understand the information provided to them. This causes soldiers
requiring help to become frustrated, unsure of where they are to go for help.
Recommendations:
3. Allow only English speaking soldiers to answer the phone to ensure the soldiers get the
proper service they deserve.
2. If another language is required, have someone on hand to take that phone call if needed.
Required Action:
Milestones:
Status of Recommendation:
Lead Agency:
Support Agency:
Approved By:
Action Officer Phone:
Medical and Dental Issue # 3
Action Officer:
Issue: Women‟s Health Issues
Scope: There are not enough providers to conduct OBGYN services. There is one certified midwife
nurse practitioner and a limited number of the clinic providers who are trained in OBGYN care. This
produces a backlog of well women exams and prenatal care resulting in potential health risks.
Recommendations:
1. All clinic providers should be trained in OBGYN care such as a pap smear.
2. Upon in-processing female service members are given the opportunity to schedule a well
women exam.
Required Action:
Milestones:
Status of Recommendation:
Lead Agency:
Support Agency:
Approved By:
Action Officer Phone:
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Medical and Dental Issue # 4
Action Officer: 18th MEDCOM Dental Consultant, COL Calvin Early
Issue: Oral Surgeon Resources
Scope: There is only one Oral Surgeon servicing all eligible beneficiaries in Korea. This creates an
appointment backlog in services. Panel members have experienced wait times of five weeks to four
months. This situation creates a huge and often demoralizing variability in waiting times.
Recommendations:
1. Provide necessary dental services before service embers can be deployed to Korea.
2. Increase qualified personnel to provide oral surgery services.
Required Action:
Milestones:
Status of Recommendation: Closed
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Lead Agency: 18 MEDCOM
Support Agency:
Approved by:
Action Officer Phone: 736-7715
Medical and Dental Issue # 5
Action Officer: ADCO, Dan Silvia
Issue: Underage drinking of soldiers
Scope: Alcohol is easily accessible to underage soldiers on post and off post; alcohol venders are serving
under age soldiers. These soldiers often lack awareness of dangers and consequences of drinking. This
results in a high percentage of under age soldiers being involved in alcohol related incidents such as
assault and battery, destruction of property, and sexual assault.
Required Action:
1. Expand ADAPT which is a 12 hour training program from a „by-referral‟ class to a „required for all‟
training program.
2. Measure the enforcement of standards as represented by the consequences of alcohol related
indiscipline at the Division Personnel Readiness Review.
3. Increase emphasis on ID Checks at on-post clubs.
Milestones: AIWG review at next scheduled meeting.
Status of Recommendation: Review possible recommendations prior to AIWG review
Lead Agency: G1/AG
Support Agency: AIWG, AFDCB, MWR, AAFES, ASAP, RM, SJA, G5
Approved by:
Action Officer Phone: 730-1229
19
Relocation, Housing and Transportation Issue # 1
Action Officer: Commander USAG-Camp Casey Garrison, LTC Stephen Murray
Issue: Maintaining the Barracks
Scope: Soldiers exist with reduced standards of living in Army housing in unit barracks and senior
occupant quarters. Basic standards of living in Army housing as outlined in AR 210-50 (housing
management) are not being met in terms of basic infrastructure, safety and soldier standard living (to
include adequate ventilation, plumbing, mold, dehumidifier and common areas). Meeting these basic
needs will substantially increase the quality of each soldier living facilities and enjoyment of their tour in
Area I.
Recommendations:
1. Place command emphasis at a high level on facility serviceability, health and safety while placing
command emphasis at a more local level on cleanliness and basic maintenance.
2. 2. Recommend the billeting office to assign the responsibility to disseminate information and
SOPs through out common areas and in individual rooms.
3. Provide a basic training for building and floor coordinators on the scope of their duties and
responsibilities as well as facilities resources available at their level.
Required Action:
Milestones:
Status of Recommendation:
Lead Agency: USAG-Casey
Support Agency:
Approved By:
Action Officer Phone: 730-1412
Relocation, Housing and Transportation Issue # 2
Action Officer: Area I DPW, Mr. Kim
Issue: Street Safety
Scope: There are safety hazards relevant to pedestrian traffic in various areas throughout Area I. There is
insufficient lighting for both streets and motor pools. Storm water drainage ditches are exposed and
inadequately marked. There is also a lack of sidewalks. These factors cause an increased risk of injury to
soldiers and civilians.
Recommendations:
1. Conduct a semi-annual safety and lighting assessment of all Area I installations with input from
unit commanders specifically focusing on associated areas of concern.
2. Recommend funding is provided to correct deficiencies found during semi-annual assessments.
Required Action: Safety related work order with risk assessment code (RAC) submit to the area servicing
DPW Camp Casey, Camp Red Cloud, and Western Corridor.
Milestones: Electrical and civil engineering survey
Status of Recommendation: On-going
Lead Agency: Area I Safety Office
20
Support Agency: Area I Staff Engineer
Approved By: Area I Commander
Action Officer Phone: 732-8527
Relocation, Housing and Transportation Issue # 3
Action Officer: DOL, MAJ Holt
Issue: Understanding Transportation Clearing Requirements
Scope: Insufficient knowledge of transportation clearing requirements results in soldiers using a power of
attorney to ship their personal effects in the form of training distracters, understanding these requirements
will minimize this conflict.
Recommendations:
1. Recommend that when soldier‟s in-process they are given a transportation appointment at this
time. When the orders are issued to the soldier the transportation appt is verified.
1. PRR-Personal Readiness Review.
2. Recommend maximum information dissemination of transportation, clearing requirements and
timeliness.
Required Action:
As soon as soldiers in process into the unit, an ITO appointment can be made. The BN/BDE S1s can
keep the command abreast of who is scheduled for ITO just as who is scheduled to DEROS. Also, the
unit, BN/BDE S1s can contact the PSB to get orders for soldiers who are coming upon their ITO
appointments.
Milestones:
Status of Recommendation:
Lead Agency: DOL
Support Agency:
Approved By:
Action Officer Phone: MAJ Holt, 732-9544
Education & Community Services # 1
Action Officer: James H. Campbell
Issue: Electronic GRE Testing
Scope: The GRE is currently offered semi-annually in Seoul. At other CONUS installations it is available
as an electronic test at education centers weekly. With the high OPTEMPO of units in Korea, a semi-
annual test does not provide flexibility for interested service members requiring it for follow-on
assignments.
Recommendations:
1. Make the electronic test available regularly to soldiers in Korea.
21
Required Action: The decision as to when and where the GRE will be administered is made at DoD by
Defense Activity for Non-Traditional Education Support (DANTES); consequently, this issue should be
forwarded to DoD.
Milestones: N/A
Status of Recommendation: Recommend it be forwarded to DOD
Lead Agency: Education Division, Area I
Support Agency: DANTES
Approved By:
Action Officer Phone: DSN 732-7015
Education & Community Services # 2
Action Officer: James H. Campbell
Issue: eArmyU in Area I
Scope: There are not enough eArmyU slots available to 2ID soldiers. Other areas receive more slots
and they are less likely to use them as they have a larger variety of classes offered at their Education
Centers. This causes hardship for those 2ID soldiers wanting to enroll in classes that are not offered by
the Education Center.
Recommendations:
1. Allow more eArmyU laptop allocations for Area I.
Required Action: On numerous occasions the Area I ESO has requested authorization to expand the
eArmyU program. These requests were forward to DA. However, to date no expansion authorization has
been received. Also the eArmyU program is still under development, and authorization to expand may
not take place until all developmental glitches are worked out.
Milestones: N/A
Status of Recommendation: Recommend this issue be forwarded to DA.
Lead Agency: Area I Education Division
Support Agency: DA
Approved By:
Action Officer Phone: DSN 732-7015
Education & Community Services Issue # 3
Action Officer: Army Community Service, V. Faith Barnes
Issue: Pear Blossom Cottage Hours
Scope: The Pear Blossom Cottage is not open on the weekends. Family members do not have a place to
visit and meet other families. By opening the cottage for a limited time on the weekends would allow
family members to take advantage of the facilities.
Recommendations: Open Pear Blossom Cottage on weekends from 1000 to 1400 hours.
Required Action: Revision of current Calument Contract #DAJB03-02-0220, staffing provider of PBC‟s.
Current contract covers manning of office Monday to Friday 0800 to 1700 hours.
Milestones” Submitted to IMA-KORO Family Support Officer, 19 February 2004
Status of Recommendation: Closed
22
Lead Agency: Army Community Service
Support Agency: Calumet
Approved By:
Action Officer Phone: 732-9177
Education & Community Services Issue # 4
Action Officer: ACS, V. Faith Barnes
Issue: Childbirth Preparation Classes in Area I
Scope: Pregnant dependants and soldiers must travel to Area II to receive childbirth preparation classes.
The travel time makes it difficult for the spouses and active duty to attend. Offering classes in Area I
would increase participation in beneficial childbirth preparation classes.
Recommendations:
1. Offer childbirth preparation classes at a centralized Pear Blossom Cottages within Area I.
2. Offer classes quarterly.
Required Action: Begin to offer childbirth preparation classes at local Pear Blossom Cottages throughout
Area I.
Milestones:
Status of Recommendation: ACS has coordinated with New Parent Support Coordinator, Claudette Clark
to begin Childbirth preparation classes beginning with the first class, 23 April 2004 at the Camp Red
Cloud PBC. As the classes progress, ACS will monitor the needs of the Area I Community to determine if
classes should be held quarterly or every other quarter.
Lead Agency: ACS
Support Agency:
Approved By:
Action Officer Phone: V. Faith Barnes, 732-9177
Education & Community Services Issue # 5
Action Officer: James H. Campbell
Issue: Tuition Assistance Program Benefits Relative to Rising Education Costs
Scope: Financial assistance is not keeping pace with the trend of yearly increasing education costs,
since FY01-02 there has been a 21% increase in tuition cost. In addition the Tuition Assistance Program
provides no compensation for schoolbooks which have an average cost of $100 a piece. This affects
students wishing to pursue a higher level of education by further contributing to the out-of-pocket
expenses which include labs, tests, and registration costs.
Recommendations:
1. Have a two-tier system where the graduate level compensation is higher than the
undergraduate level.
2. Evaluate and align college expenses to national average yearly.
3. Book coverage for all levels with book exchange at education center or textbooks.
23
Required Action: Recommendations 1 and 2 must be forwarded to Department of Defense for a
resolution. Recommendation 3 will be reviewed first by ACES personnel and librarians of Area I, and
then Supporting Academic Institutions will be made a part of the evaluation team.
Milestones: Will have a solution by 31 May 2004.
Status of Recommendation: Recommendations 1 and 2 should be forwarded to DA.
Recommendation 3 is under review by the Area I ESO, Area I, Librarians, and supporting Academic
Institutions. .
Lead Agency: Education Division, Area I
Support Agency: Area I Librarians, CTC and UMUC.
Approved By:
Action Officer Phone: DSN 732-7015
Education & Community Services Issue # 7
Action Officer: James H. Campbell
Issue: Unit Support of Service Members attending College Courses
Scope: Soldiers are not able to attend class due to mission requirements. This affects soldiers in the
field and in garrison whose classes may be cancelled due to lack of enrollments. Current policy requires
ten students to be registered for a class.
Recommendations:
1. Command obligation to follow through with tuition assistance contract DA Form 2171.
2. Make class period services members‟ place of duty.
3. Units in the field to shuttle soldiers back to class.
Required Action: Recommendation 1. AR 621-5, dated 27 February 2004 changed the requirement for
a Soldier to withdraw from a course for reasons beyond his/her control. It is now required that a soldier
must obtain the signature of his/her Commander and the signature of the first 05 in the chain of command.
This change may cause commanders to scrutinize reasons for withdrawal more carefully.
Recommendation 2. Can require ESOs report absentees to a Soldiers commander the following duty day
after each class.
Recommendation 3. Forwarded to the 2ID Commander, Area I Commander, and Commanders of all
tenant units in Area I for action.
Milestones: N/A
Status of Recommendation: Recommendation 1. Hold, to see if withdrawal requirements of AR 621-5,
dated 27 February 2004 will solve the problem.
Recommendation 2. Waiting guidance.
Recommendation 3. Waiting guidance.
Lead Agency: Education Division, Area I
Support Agency:
Approved By:
Action Officer Phone: DSN 732-7015
24
Area 1 2005 AFAP Issue Update
Issue Title Lead Agency Status
Force Support and Entitlements
1 Identifying Ration Control Limits Ration Control unattainable
2 Inadequate Shoppette Hours in Area I AAFES complete
3 Inadequate AAFES Taxi Service AAFES complete
4 Limited Taxi Service AAFES complete
5 Army Correspondence Website Availability Education Center complete
6 Soldiers and Sailors Relief Act JAG complete
7 No Established Finger Printing Process ACS complete
8 Limited Fast Food on Camp Red Cloud AAFES complete
9 Insufficient Fresh Fish at the Commissary DeCA complete
10 Laundry Facilities on Camp Stanley AAFES complete
Morale, Welfare, and Recreation
1 Insufficient Recreational Activities DCA complete
2 Limited Celebrity Entertainment DCA complete
3 Inadequate Public Picnic Areas DOL complete
4 Movie Theater Hours of Operation AAFES complete
5 Fitness Center Hours of Operation DCA complete
6 Cable Television Channel Selection DCA complete
7 Golf Tee-time Availability DCA complete
Medical and Dental
1 Staffing of Medical Services 18th MEDCOM complete
2 Civilian Access Dental and Medical Facilities Division Surgeon complete
3 Veterinarian Services 106th Medical Det. complete
4 Dental Awareness Day 618th Dental Det. complete
5 Safe Sex Awareness 18th MEDCOM complete
Relocation, Housing, and Transportation
1 Dual Military Housing DOL complete
2 Accompanied Tour in Area I DOL complete
3 Off-base Housing Referral List DOL complete
4 Shuttle Bus Services DOL complete
25
Child Safety Seats on Installation Busses and
5 Taxies AAFES complete
6 Camp Casey Gate 2 Bus Schedule DOL complete
Education and Community Services
1 Insufficient Newcomer's Orientation DCA complete
2 Marketing of Chapel Services Division Chapel complete
3 Limited Personnel Service Operating Hours 509TH PSB complete
4 Location of Women's, Infant's, and Children's Office DPTMS complete
Force Support and Entitlements
Issue 1
Action Officer: Ms. Joy Kelley
Issue: Identify Ration Control Limits
Scope: Despite ration control plate limits, there is no limit on purchase of J1 designated high demand
items in the Commissary and Post Exchange. This causes unavailability of products to eligible consumers.
Recommendations:
1. Set and enforce a monthly quantity on high demand items.
2. Introduce a computer tracking system at check out counters which instantly recognizes and refuses
an over-purchase of high demand items such as alcohol, meats, diary products, baby supplies, and
hygiene products as determined by J1.
Required Actions: The office of FKJ1 Data Management is reviewing the implementation of the
Korean Unique Ration System (KURS). This initiative is currently unfunded with an estimated cost of
implementation at 2 million dollars. The planned system is not designed to refuse purchases exceeding
limits at point-of-sale, but to identify and report ration violations with a quicker turn around than what is
currently in operation. The office of the J1 Data Management is open to suggestions on facilitating a
tracking system.
Milestones: Black Market Working Group (BMWG) is scheduled to meet in March 2005.
Status of Recommendations: Unattainable - Closed
Lead Agency: Area I, DCA / J1 Data Management
Support Agency: Ration Control
Approved By: LTC Michael McCarthy
Action Officer Phone: 732-6508
- - - - - - - - - -
26
Force Support and Entitlements
Issue 2
Action Officer: Mr. Ronald Daugherty
Issue: Inadequate Shoppette Hours in Area I
Scope: Soldiers and patrons are unable to visit the shoppette during current operating hours. Soldiers
are unable to visit these facilities during duty hours. Current facility hours do not allow Soldiers to shop
before and after duty hours.
Recommendations:
1. Maintain at least one shoppette per installation with normal operating hours before and after normal
duty day.
2. Establish a shoppette with hours of operation from 0800 to 2200 hours on weekdays. Establish one
shoppette per installation with operating hours from 0800 to 2400 on weekends.
Required Actions:
The hours of operation for the shoppette have been expanded at CRC, the Stanley PX and Camp Casey
Shoppette to include the following changes:
CRC 0700 to 2000 hours, Monday to Thursday
0900 to 2300 hours, Friday and Saturday
0900 to 2100 hours, Sunday
Casey 0900 to 2100 hours, Sunday to Thursday
0900 to 2200 hours, Friday and Saturday
Stanley 1000 to 2100 hours, everyday
Milestones: None
Status of Recommendations: Closed
Lead Agency: AAFES
Support Agency: None
Approved By: Ron Daugherty, AAFES GM Area-1
Action Officer Phone: 730-4860
- - - - - - - - - -
Force Support and Entitlements
Issue 3
Action Officer: Mr. Ronald Daugherty
Issue: Inadequate AAFES Taxi Service
27
Scope: AAFES taxis provide poor service in the following areas: communication between drivers and
dispatchers, communication between drivers and occupants, vehicle cleanliness, and drivers often refuse
service to military and civilian destinations for no reason. This results in inadequate options for
transportation, loss of time, decreased productivity and frustration to patrons.
Recommendations:
1. Post management contact numbers inside taxis and taxi stands.
2. Enforce disciplinary measures against offenders of AAFES customer service policies.
3. Improve overall quality of service by providing training in these key areas: communication skills and
safe driving.
Required Actions:
1. Additional training was conducted. Courtesy and Safety Training occurs semi-annually. Specific
concerns should be raised to the AAFES Services Contact phone number 732-7695
2. Each Taxi Cab has a Customer Comment form that also has the AAFES contact information telephone
number for them to register a concern. The Phone number is 732-7695. This Contact information will also
be on all the Taxi Stands signs. This Phone number will be an answering machine that will be monitored
daily Monday through Friday normal business hours. As with all customer comment, we strive to respond
within 5 working days.
Milestones: None
Status of Recommendations: Closed
Lead Agency: AAFES
Support Agency: None
Approved By: Mr. Ronald Daugherty, AAFES GM Area I
Action Officer Phone: 730-4860
- - - - - - - - - -
Force Support and Entitlements
Issue 4
Action Officer: Mr. Ronald Daugherty
Issue: Limited Taxi Service
Scope: There are too few taxis operating on Camp Red Cloud (CRC). The wait time for a taxi is
between 20 to 30 minutes. The long wait and limited number of operating taxis on CRC force Soldiers to
be late for appointments and makes getting around very difficult.
Recommendations: Increase the number of taxis servicing CRC.
Required Actions: Currently the number of taxis is fixed due to local constraints, beyond our control.
Nevertheless AAFES has requested 20 Additional Taxi’s for Area-1. If those local constraints are changed,
allowing an increase in on-base taxis, then an increase in AAFES taxis will occur.
28
Milestones: None
Status of Recommendations: Closed
Lead Agency: AAFES
Support Agency: None
Approved By: Mr. Ronald Daugherty, AAFES GM Area I
Action Officer Phone: 730-4860
- - - - - - - - - -
Force Support and Entitlements
Issue 5
Action Officer: Mr. Carroll W. Chapman
Issue: Army Correspondence Course Website
Scope: The Army Correspondence Course Program website is unavailable from IP addresses that are
not military. Soldiers are adversely affected because they are unable to complete courses during off-time
in their billets or homes.
Recommendations: Remove Army Correspondence Course Program website filter to allow Soldiers to
complete correspondence courses in the leisure of the billets and homes.
Required Actions: Filters which block access from private residency are not in place. Soldiers seeking
to pursue and complete Army Correspondence Courses online are granted access to the site.
Milestones: None
Status of Recommendations: Closed
Lead Agency: Education Center
Support Agency: IMO
Approved By: Mr. James Campbell
Action Officer Phone: 732-7015
- - - - - - - - - -
Force Support and Entitlements
Issue 6
Action Officer: CPT Hana Rollins
Issue: Soldiers and Sailors Relief Act
29
Scope: The Soldiers and Sailors Relief Act does not cover the reduction in interest rate for debts
occurred during their military service. A reduction in the interest rate of all debts, both prior to joining the
military and those occurred during service, will allow soldiers to have a quicker debt recovery.
Recommendations: Amend the Soldiers and Sailors Relief Act to allow Soldiers serving overseas to be
granted a lower interest rate on debts; reducing the current rate of 6 percent to a lower percentage rate.
Required Actions:
In 2003, Congress amended the existing 1940 federal law, Soldiers and Sailors Relief Act, to be revised
as the Servicemembers Civil Relief Act of 2003. Under the new revision, credit lenders are obligated to
charge no more than a maximum of 6 percent per year on debts occurred prior to entering the military.
The 6 percent rate is the highest rate allowable under the law. A lower rate can be negotiated. A lower
percentage rate is agreed upon and negotiated by both borrower and lender.
For debts occurred during active military service, borrowers may negotiate a lower interest rate on
borrowed credit. However, the service member must should proof that the amount of debt occurred is
causing a financial hardship. The lower interest rate is negotiated between borrower and lender and the
lender is under no obligation to grant a lower interest rate.
In both cases, the borrower must initiate the process to request a lower interest rate. For more
information go to www.servicememberscivilreliefact.com
Milestones: None
Status of Recommendations: Closed
Lead Agency: Area I Legal Assistance
Support Agency: ACS, Financial Readiness Coordinator
Approved By: CPT Hana Rollins
Action Officer Phone: 730-1885
- - - - - - - - - -
Force Support and Entitlements
Issue 7
Action Officer: Mr. Toney Price
Issue: No Established Finger Printing Process for U.S. Citizenship
Scope: Currently there are no facilities in Area I for the finger printing requirements for foreign-born
spouses and civilians when applying for U.S. Citizenship. Fingerprinting must be completed using
approved inking sets. Failure to correctly fingerprint, foreign-born spouses and civilian employees are not
able to complete the citizenship process.
Recommendations: Require unit S-1’s and the Personnel Service Branch to conduct the fingerprinting
process.
Required Actions:
1. The United States Citizenship and Immigration Services (USCIS) requires applicants and petitioners
for certain immigration benefits to be fingerprinted for the purpose of conducting FBI criminal
30
background checks. To ensure both the quality and integrity of the process, USCIS processes fingerprint
cards for immigration benefits only if an authorized fingerprint site prepares them. Authorized fingerprint
sites include USCIS offices, Application Support Centers (ASC’s).
2. The Immigration and Naturalization Service (INS) states there are no outside agency in Korea which
can do fingerprints for family members. INS further states the Provost Marshall Office (PMO) should do
the fingerprints for family members. If Area I PMO no longer does fingerprinting of family member then
the family members should go to Camp Kim and have the fingerprinting done at that site.
Hours of operation for Camp Kim Pass and ID section are as follows:
Monday – Wednesday 08:30 – 1600 hrs
Thursday 1300 – 1600 hrs
Friday 08:30 – 1600 hrs
3. In general, USCIS schedules people to be fingerprinted at an authorized fingerprint site after an
application or petition is filed. USCIS charges $70 per person (for most applicants) at the time of filing for
this fingerprinting service.
Milestones: None
Status of Recommendations: Closed
Lead Agency: Army Community Service
Support Agency: None
Approved By: Mrs. Linda Rieth
Action Officer Phone: 730-3032
- - - - - - - - - -
Force Support and Entitlements
Issue 8
Action Officer: Mr. Ronald Daugherty
Issue: Limited Fast Food Establishments on Camp Red Cloud
Scope: Fast food on CRC is limited to the bowling alley and golf course. The selection of fast food
restaurants is limited with little variety in the food offered. Mitchell’s is expensive with the average lunch
buffet around $6.99 per person. The limited fast food establishments, lack of variety in foods choice, and
high cost forces soldiers to only eat in the dining facilities.
Recommendations:
1. Bring in a large selection of fast food such as Pizza Hut and Burger King.
2. Lower the cost of the lunch buffet at Mitchell’s.
Required Actions: Currently there are no plans to bring additional Name brand Fast Food into Camp
Red Cloud. However, the Shoppette will be renovated with a Snack Avenue offering convenience foods.
Also, the planned construction of the CRC Bus Station will house an AAFES Snack Bar.
31
Milestones: None
Status of Recommendations: Closed
Lead Agency: AAFES
Support Agency: None
Approved By: Mr. Ronald Daugherty, AAFES GM Area I
Action Officer Phone: 730-4860
- - - - - - - - - -
Force Support and Entitlements
Issue 9
Action Officer: Mr. John Anderson
Issue: No Fresh Fish at Local Commissary
Scope: The commissaries in Area I do not sell fresh fish. Additionally, the frozen salmon is not the fillet
cut and has bones.
Recommendations:
1. Sell fresh fish.
2. Sell frozen salmon which does not include bones.
Required Actions: Fresh fish is not sold in any Commissary in Korea. Currently DeCA Korea has no
vendor contract which would supply fresh fish to Commissaries in Korea. The shelf life of fresh is one day.
Establishing and selling fresh fish is cost prohibitive. Additionally, there are no required veterinary
services to inspect the fish to meet all safe food handling requirements. DeCA does however; sell
adequate selection of frozen fish to meet the needs of their patrons.
Milestones: None
Status of Recommendations: Closed
Lead Agency: DeCA
Support Agency: None
Approved By: Mrs. Yong Baez
Action Officer Phone: 730-4451
- - - - - - - - - -
32
Force Support and Entitlements
Issue 10
Action Officer: Mr. Ronald Daugherty
Issue: No Laundry Facilities on Camp Stanley
Scope: Camp Stanley does not have a laundry facility such as the one in operation on Camp Casey and
Camp Red Cloud. Without access to laundry facilities to both wash and dry clothes, causes Soldiers,
civilians, and their family members to travel to a Camp with laundry facilities to clean their clothes.
Traveling on public transportation with dirty laundry is unsanitary and can cause health problems.
Recommendations: Establish a laundry facility with clothes washers and dryers on Camp Stanley.
Required Actions:
1. Area I is a non-command sponsored area and the coin-operated laundry facilities established in Area
I are not designed to support the non-command sponsored families. It is not feasible to build and
operate a facility of this nature.
2. Non-command sponsored family members on Camp Stanley who are registered participants with the
Pear Blossom Cottage (PBC) have the opportunity to use the laundry facilities at this establishment. Non-
command sponsored families can call the PBC at 732-5400.
Milestones: None
Status of Recommendations: Closed
Lead Agency: AAFES
Support Agency: None
Approved By: Mr. Ronald Daugherty, AAFES GM Area I
Action Officer Phone: 730-4806
- - - - - - - - - -
Morale, Welfare, and Recreation
Issue 1
Action Officer: Mr. Ron Fortin
Issue: Insufficient Area I Recreational Activities
Scope: There are no facilities in Area I which provide activities such as batting cages, miniature golf,
paintball, laser-tag, and roller skating parks. The alternative is for Soldiers to participate in activities off
post such as frequenting clubs, traveling to Area II, or using Korean amusement parks. The result being
greater expense borne by Soldiers and lowers morale.
33
Recommendations:
1. Build facilities such as batting cages, paintball fields, laser tag fields, miniature golf, and a roller
skating park.
2. Build a hobby shop with activities for building models, radio controlled cars, wood-working and, arts
and crafts.
3. Build a sound studio with instruments such as the one in operation in Area II.
Required Actions:
1. Area I MWR uses needs assessment surveys to constantly review leisure activities that meet the
needs and interest of their patrons. Activities such as sport and fitness activities, music and
entertainment, arts and crafts, and club activities are monitored and adjusted to suit patron expectations.
2. Several construction projects will be underway this year that address several of the above requests
for additional facilities in the community.
Milestones: None
Status of Recommendations: Closed
Lead Agency: DCA
Support Agency: Camp Red Cloud and Camp Casey Garrison Sports
Approved By: Ms. Denise James
Action Officer Phone: 732-7079
- - - - - - - - - -
Morale, Welfare, and Recreation
Issue 2
Action Officer: Mr. Ron Fortin
Issue: Limited Celebrity Entertainment
Scope: Currently Soldiers in Korea are receiving low budget entertainment. Soldiers are not allowed to
pay for or subsidize payment for MWR entertainment. There is a lack of interest in current entertainment
resulting in low morale and low attendance of MWR sponsored entertainment.
Recommendations:
1. Allow MWR to charge Soldiers a minimal fee to subsidize for top rate entertainment.
2. Create a partnership between MWR and USO to produce packages to popular local concerts.
3. Develop a long range plan to increase the quality and frequency of concerts.
Required Actions: MWR uses needs assessments along with climate surveys to solicit the desired
types of celebrity entertainment brought to Korea. MWR seeks to recruit desired and quality
entertainment which is in turn provided at no fee to patrons. MWR is working with local promoters to
make concerts on the economy accessible to service members at a reduced rate.
34
Milestones: None
Status of Recommendations: Closed
Lead Agency: MWR
Support Agency: USO
Approved By: Ms. Denise James
Action Officer Phone: 732-7079
- - - - - - - - - -
Morale, Welfare, and Recreation
Issue 3
Action Officer: SSG Gary Paugh
Issue: Hazardous Public Picnic Areas
Scope: Area I picnic areas are not properly maintained. They are unsafe and in poor condition. Picnic
tables are deteriorated, barbecue grills are rusty, there is either no rain cover or the rain cover is leaking;
lighting is inadequate and surrounding grass/recreational areas are not maintained. This results in
soldiers having increased out-of-pocket expenses and a decrease in picnic area usage.
Recommendations:
1. Replace, repair, and maintain existing picnic areas and equipment.
2. Build an overhead cover with lighting over all picnic areas and equipment.
3. Clarify the responsibility and ownership of Area I picnic areas and equipment to ensure safety and
proper maintenance can be addressed.
Required Actions:
1. The DOL establishes, monitors, and reviews a general maintenance program for the upkeep and
repair of community recreation (picnic) areas. Community picnic areas which fall under the jurisdiction of
the DOL which have been identified with unsafe equipment or in need of structural repair and
maintenance are given strict attention.
2. It is a unit level responsibility for the repair and upkeep of unit picnic areas. Units are authorized to
procure needed repair items though their local self-help store.
Milestones: None
Status of Recommendations: Closed
Lead Agency: DOL
Support Agency: DCA
Approved By: Mr. Tommy Welin
Action Officer Phone: 732-4054
35
Morale, Welfare, and Recreation
Issue 4
Action Officer: Mr. Ronald Daugherty
Issue: Camp Red Cloud Theater Hours of Operation
Scope: The movie theater is closed all day every Wednesday. With the closure of the theater, it lessens
the amount of activities to do after normal duty hours.
Recommendations:
1. Open the movie theater on Wednesday.
2. Open the movie theater on Saturdays to show a matinee/noon movie.
3. Establish a policy with every other weekend the movie theater having a dusk-to-dawn movie
marathon.
Required Actions:
1. The CRC Theater offers movies 6 days a week. Wednesday closure was based on poor customer
traffic.
2. This Theater offers a Sunday Matinee for families that reside in the area. A movie marathon was
scheduled for New Year’s Eve with limited success.
3. We will schedule more Marathons based on Holidays and Training dates. Although a loss operation,
AAFES considers our Theaters as Mission essential, therefore we continue to strive to meet the needs of
our customers.
Milestones: None
Status of Recommendations: Closed
Lead Agency: AAFES
Support Agency: DCA
Approved By: Mr. Ronald Daugherty, AAFES GM Area I
Action Officer Phone: 730-4860
- - - - - - - - - -
Morale, Welfare, and Recreation
Issue 5
Action Officer: CSM Lucero
Issue: Restricted Fitness Center Hours of Operation
Scope: Warrior Standard state base gyms are off limits for units conducting their Army Physical Fitness
Training. However, the gyms on Camp Casey open at 0530 hours only allowing individual Soldiers a
36
limited amount of time for conducting Physical Training (PT) prior to the start of normal PT hours. This
limits the amount of gym time for Soldiers who want more gym time to better prepare themselves for
Army Physical Fitness Test.
Recommendations: Open the gyms at 0500 hours.
Required Actions: The 2ID Policy prohibiting physical fitness training in the fitness centers between
the hours of 0600 and 0700 has been deleted from the 2005 Warrior Standards Handbook. Soldiers are
allowed to utilize the fitness centers during physical fitness training.
Milestones: None
Status of Recommendations: Closed
Lead Agency: DCA
Support Agency: Commander, Second Infantry Division
Approved By: CSM Lomax
Action Officer Phone: 732-8895
- - - - - - - - - -
Morale, Welfare, and Recreation
Issue 6
Action Officer: Mr. Ron Buss
Issue: Limited Cable Television Channel Selection
Scope: Currently cable television (TV) does not have a dedicated BET or ESPN channel. This limits the
variety of TV entertainment available. Adding these two channels would give greater diversity and allow a
well-round choice in channel selection.
Recommendations: Add the BET and ESPN channel.
Required Actions:
1. ESPN has been a part of the MWR Cable Television premium package since 1996.
2. In a letter from Black Entertainment Television’s (BET) Vice President for National Accounts to the
MWR CATV Program Manager dated August 2003, MWR was informed:
"I appreciate your inquiry into the possibility of BET being carried in your cable system. Currently,
BET only provides service to households in the US, Canada and the Caribbean. Our cable and
satellite affiliates receive our services by looking at Galaxy V, transponder 20 and/or Galaxy II
transponder 3."
Since these satellites cannot be "seen" from Asia it is not possible at this time to carry that
service. Should BET be offered over a satellite viewable from Korea, MWR will enter into
discussions with BET for carriage of the service.
Milestones: None
Status of Recommendations: Closed
37
Lead Agency: CATV
Support Agency: MWR
Approved By: Mr. Alwin Fontenot
Action Officer Phone: 738-2288
- - - - - - - - - -
Morale, Welfare, and Recreation
Issue 7
Action Officer: Mr. William Kapaku
Issue: Golf Tee-time Availability
Scope: Soldiers signing up to get a golf tee-time on Camp Red Cloud have difficulty setting a desired
tee-time. During the weekend Soldiers can not get a tee-time because other authorized patrons have
reserved the time before the Soldier has the opportunity to make a reservation. This cause’s active duty
military to feel the golf course is an MWR facility which does not cater to active duty military but rather to
civilians.
Recommendations: Establish a method of giving active duty military priority of having a tee-time on
the weekends.
Required Actions: The currently Area I golf courses operate allowing individuals to sign-up for tee-
times utilizing a four category system.
Category 1 – Active Duty Soldiers and their dependants
Category 2 – DOD civilians, Reservists, Contractors, and their dependants.
Category 3 – Korean Employees.
Category 4 – Non-Korean members.
According to Morale, Welfare, and Recreation regulations, category 1 has priority to reserve tee-times for
both weekday and weekend play times. During the period mid-November to mid-March, the golf course
does not use a tee-time system due to winter weather conditions. When the system is in place, however,
Category 1 patrons can make tee-time reservations 7 days in advance.
Milestones: None
Status of Recommendations: Closed
Lead Agency: DCA
Support Agency: None
Approved By: Mr. Don Durden
Action Officer Phone: 732-7785
- - - - - - - - - -
38
Medical and Dental
Issue 1
Action Officer: CPT Daniel J. Bequillard
Issue: Limited Staffing of Medical Services
Scope: The medical clinics are understaffed. There are not enough medical specialists in the area of
pediatrics, OB/GYN, Orthopedics, and Ear, Nose and Throat; thus hindering the referral process from
Area I to 121 hospital.
Recommendations:
1. Hire licensed Korean doctors to work in partnership with on-base clinics.
2. Increase incentives for military doctors to PCS from CONUS to OCONUS.
3. Contract off post doctors to treat military and civilians at off-post facilities.
Required Actions:
Due to operational concerns, austere environment and limited medical resources, there will not be any
change in provider status. Area I is a non-command sponsored area and dependents will be seen on a
space available basis. 121 General Hospital is responsible for dependent healthcare in Korea.
Milestones: None
Status of Recommendations: Closed
Lead Agency: Division Surgeon
Support Agency: 18th MEDCOM
Approved By: LTC Bertram C. Providence
Action Officer Phone: 732-6038
- - - - - - - - - -
Medical and Dental
Issue 2
Action Officer: CPT Daniel J. Bequillard
Issue: Limited Civilian and Retiree Access to Dental and Medical Facilities
Scope: In Area I there is a lack of medical and dental facilities or access to facilities for the care of
civilians and retirees. This forces individuals to travel to 121 hospital resulting in the loss of productive
work hours since traveling back and forth takes most of the day.
Recommendations:
1. Utilize and convert vacant facilities for medical and dental purposes in Area I.
2. Develop current facilities to serve all civilians, retired military and family members.
Required Actions:
39
Due to operational concerns, austere environment and limited medical resources, there will not be any
change in provider status. Area I is a non-command sponsored area and dependents will be seen on a
space available basis. 121 General Hospital is responsible for dependent healthcare in Korea.
Milestones: None
Status of Recommendations: Closed
Lead Agency: Division Surgeon
Support Agency: 18th MEDCOM
Approved By: LTC Bertram C. Providence
Action Officer Phone: 732-6038
- - - - - - - - - -
Medical and Dental
Issue 3
Action Officer: CPT Michelle Jefferson
Issue: Veterinarian Services
Scope: There are no Veterinarian clinics on Camp Casey. Pet owners are reluctant to travel long
distances with their pets resulting in improper health maintenance of the pet’s vaccinations and care.
Recommendations:
1. Start a mobile veterinarian service in Area I.
2. Eliminate the cost of bus fare to Camp Red Cloud or Yongsan for veterinarian services.
3. Build a veterinarian clinic at Camp Casey.
Required Actions: Area I is a non-command sponsored / unaccompanied tour. The veterinarian staff
and services provided are not designed to support the civilian population and military pet owners. The
Area I veterinarian services are staffed to support working military dogs. However, Area I veterinarian
has extended its services to civilians and military pet owners in an effort to improve the quality of life in
Area I.
Milestones: None
Status of Recommendations: Closed
Lead Agency: 106th Medical Detachment
Support Agency: None
Approved By: LTC Bertram C. Providence
Action Officer Phone: 732-6038
- - - - - - - - - -
40
Medical and Dental
Issue 4
Action Officer: CPT Daniel J. Bequillard
Issue: No Dental Awareness Day
Scope: Area I does not promote a dental awareness in high traffic areas such as the Post Exchange
and Commissary. As a non-command sponsored area, there are many young mothers and children who
are not receiving information about the need for good dental hygiene. The failure for access to this
information causes higher dental related illness, poor teeth care, and diminished dental hygiene.
Recommendations:
1. Establish a dental awareness program that promotes good dental hygiene with displays in high traffic
areas such as the Post Exchange or Commissary.
2. Establish a dental awareness day along with classes at the local Pear Blossom Cottages promoting
good dental hygiene to mothers and children to prevent tooth decay and dental problems.
Required Actions:
Due to operational concerns, austere environment and limited medical resources, there will not be any
change in provider status. Area I is a non-command sponsored area and dependents will be seen on a
space available basis. 121 General Hospital is responsible for dependent healthcare in Korea.
Milestones: None
Status of Recommendations: Closed
Lead Agency: Division Oral Surgeon
Support Agency: 618th Dental Company
Approved By: LTC Bertram C. Providence
Action Officer Phone: 732-6038
- - - - - - - - - -
Medical and Dental
Issue 5
Action Officer: CPT Daniel J. Bequillard
Issue: Safe Sex Awareness
Scope: Currently there are no measures to warn individuals about the dangers of unsafe at the gates
as Soldiers enter and exit the base. The spread of sexually transmitted diseases diminishes individual
readiness.
Recommendations: Provide free condoms at all gates in Area I and display a poster warning of the
dangers of unsafe sex.
41
Required Actions:
Due to operational concerns, austere environment and limited medical resources, there will not be any
change in provider status. Area I is a non-command sponsored area and dependents will be seen on a
space available basis. 121 General Hospital is responsible for dependent healthcare in Korea.
Milestones: None
Status of Recommendations: Closed
Lead Agency: Division Surgeon
Support Agency: 18th MEDCOM
Approved By: LTC Bertram C. Providence
Action Officer Phone: 732-6038
- - - - - - - - - -
Relocation, Housing, and Transportation
Issue 1
Action Officer: SGM Tony Raines
Issue: No Dual Military Housing
Scope: Dual military spouses are not able to live together while stationed on the same camp in Area I
There is no housing for dual military spouses on Area I installations. This causes lower morale, increased
stress, raises increased out-of-pocket expenses, and increases marital problems.
Recommendations: Designate certain areas, selected floors of the barracks, or designate a building,
for dual military housing.
Required Actions: Area I is an unaccompanied tour. It is at the discretion of the company commander
to allowed dual military or married soldiers to reside off base. Currently Area I installations do not have
designated areas or buildings set aside for dual military due to the limited number of dual military
assigned to Area I.
Milestones: None
Status of Recommendations: Closed
Lead Agency: Staff Engineer
Support Agency: DOL
Approved By: Tommy J. Weler
Action Officer Phone: 732-6696
- - - - - - - - - -
42
Relocation, Housing, and Transportation
Issue 2
Action Officer: CSM Yolanda Lomax
Issue: Accompanied Tour in Area I
Scope: There is no housing on camp for Soldiers and their families. Area I does not provide living
quarters, schools, or medical facilities for Soldiers who bring their families to Korea, There are over 300
non-command sponsored families living in Area I. Regardless of the current threat situation, Soldiers will
continue to marry or bring their families to Area I.
Recommendations: The Command must advocate to higher headquarters that Area I be designated
as an accompanied tour.
Required Actions: Area I has been designated as a non-commanded sponsored area. Prior to
establishing Area I as a command sponsored area, facilities such as government housing, schools,
medical facilities, and dental facilities must be in place. Currently there are no proposed plans for the
establishment of such facilities or the expansion of Area I. Rather long range plans indicates restructuring
Area I to meet the needs of the Army.
Milestones: None
Status of Recommendations: Closed
Lead Agency: Command Group
Support Agency: None
Approved By:
Action Officer Phone: 732-7167
- - - - - - - - - -
Relocation, Housing, and Transportation
Issue 3
Action Officer: Mr. William Kapaku
Issue: No Off-base Housing Referral List
Scope: Currently there is no housing referral list offered to Soldiers and civilians stationed on Camp
Casey. Soldiers and civilians are forced to find off-post housing without proper assistance from the
housing office. Additionally, the housing office is closed during lunch hours making it even more difficult
to get assistance.
Recommendations:
1. Provide a list of adequate housing for Soldiers and civilians in the Camp Casey area.
2. Allow the housing office to establish hours allowing the office to be open during the lunch hour.
Required Actions: Area I is designated as an unaccompanied personnel area. As such, Camp Casey
and Camp Red Cloud billeting offices are manned for single soldiers quarters earmarked for enlisted,
senior NCO, warrant officer, and officer personnel. Area I is not staffed or funded to provide family
43
housing services found in other commands on the peninsula except for some furniture/appliances used
by Command Sponsored DA civilians or Army contractors.
Milestones: None
Status of Recommendations: Closed
Lead Agency: DOL
Support Agency: None
Approved By:
Action Officer Phone: 732-7785
- - - - - - - - - -
Relocation, Housing, and Transportation
Issue 4
Action Officer: Mr. William Kapaku
Issue: Shuttle Bus Services
Scope: The physical layout of Camp Red Cloud and Camp Stanley require personnel to make numerous
daily trips around the camp. The primary means of travel is by walking or taxi. Walking back and forth on
foot is time-consuming while paying for a taxi is expensive. Providing a shuttle bus on Camp Red Cloud
and Stanley would increase productivity and reduce the cost Soldiers have to pay for use of a taxi.
Recommendations: Provide a shuttle bus service on Camp Red Cloud and Stanley.
Required Actions: The present bus contractors have drop-off and pick-up points leading into and from
the present bus stop at both installations. At Camp Red Cloud, there is a bus point near the Commissary.
At Camp Stanley, the bus goes to the 509th PSB, building S-2305 and them stops at the 9 to 1 Club
before reaching the Stanly Commissary. Soldiers can get off or on the bus at these designated points.
A financial assessment to establish a shuttle bus service operating on Camps Red Cloud and Stanley
would cost approximately $1,432.00 per bus per week. Due to fiscal constraints, a fee would have to be
charged for individuals riding the bus. At this time, it is unfeasible to establish a shuttle bus system on
Camps Red Cloud or Stanley. The current system in place is free and meets the needs of the patrons.
Milestones: None
Status of Recommendations: Closed
Lead Agency: DOL
Support Agency: None
Approved By:
Action Officer Phone: 732-7785
- - - - - - - - - -
44
Relocation, Housing, and Transportation
Issue 5
Action Officer: Mr. Ronald Daugherty
Issue: Child Safety Seats on Installation Buses and Taxi’s
Scope: It is unsafe for families with children for travel between the various Camps in Korea since there
are no approved child safety seats on installation buses and taxi’s. When families travel by bus or taxi,
the parent must hold the child in their lap. If an accident should occur, there is an increased chance both
child and parent will suffer injuries as a result of improper seat restraints.
Recommendations: Require busses and taxis to have available approved child safety seats.
Required Actions: Customers with Infants/Toddlers are responsible for supplying their own car seats
when riding in Taxis and in public transportation. The Taxi contractor has been directed by AAFES to
adhere to this USFK Policy and will advise all customers with infants and toddlers to furnish and install
their own Car Seat prior to receiving any Taxi Services. This is a Taxi Industry standard.
Milestones: None
Status of Recommendations: Closed
Lead Agency: AAFES
Support Agency: None
Approved By: Mr. Ronald Daugherty, AAFES GM Area I
Action Officer Phone: 730-4806
- - - - - - - - - -
Relocation, Housing, and Transportation
Issue 6
Action Officer: Mr. Victor Lowe
Issue: Camp Casey Gate 2 Bus Schedule
Scope: The Camp Casey Gate 2 Bus runs every thirty minutes. Due the amount of weekend traffic, the
bus becomes over crowded and cannot stop at all approved bus stops. This causes patrons to have to
wait for over an hour for a bus forcing them to walk or get a taxi.
Recommendations: Require the Gate 2 Bus to run every 20 minutes on the weekends.
Required Actions: The bus schedule was adjusted increasing the number of Gate 2 Busses. A Gate 2
bus leaves the main bus terminal every fifteen minutes thus allowing four busses each hour.
Milestones: None
Status of Recommendations: Closed
Lead Agency: DPTMS
45
Support Agency: None
Approved By: LTC Stephen Murray
Action Officer Phone: 730-1412
- - - - - - - - - -
Education and Community Services
Issue 1
Action Officer: Mr. Toney Price
Issue: Area I Newcomer’s Orientation
Scope: The lack of a thorough newcomer’s orientation leaves incoming Soldiers with a negative view of
Korea. Failure to provide accurate information about Korea, its customs and culture, along with activities
both on and off base raise the myth that drinking is the only form of entertainment. The lack of positive
information about Korea causes misunderstandings between our Korean host and the military thus
reducing individual morale and increasing tension between the two countries.
Recommendations:
1. Extend the allotted time of the standardized Army Community Service Newcomer’s Orientation to two
full days, mandating and incorporating the following: Warrior Standard Briefing, Korean Language and
Culture Briefing, Morale, Welfare, and Recreation Briefing, Better Opportunities for Single and
Unaccompanied Soldiers Briefing, Human Trafficking, an Education Briefing, and a tour of the local area.
2. Require all Commanders to ensure all Soldiers attend the briefings within their first 30 days of
assignment to Korea.
Required Actions: Beginning 9 February 2005, the 2nd Infantry Division will begin its new 5-day
Warrior Replacement Inprocessing. The inprocessing will be mandatory for all newly arrived Soldiers to
the 2nd Infantry Division (2ID). During inprocessing all Soldiers will receive briefings from support
agencies to include and not limited to, Army Community Service, AAFES, Education Center, MWR, Red
Cross, USO, and TRICARE. In addition Soldiers will receive briefings on various topics to include a
financial briefing, suicide prevention, human trafficking, Korean history, and 2ID history. As part of their
inprocessing, Soldiers will go on an orientation tour of the local area followed by a traditional Korean
meal.
Milestones: None
Status of Recommendations: Closed
Lead Agency: DCA
Support Agency: Army Community Service
Approved By: Mrs. Linda Rieth
Action Officer Phone: 730-3032
- - - - - - - - - -
46
Education and Community Services
Issue 2
Action Officer: MAJ Terrence Walsh
Issue: Marketing of Chapel Services
Scope: Chapel worship service times are not adequately disseminated. Insufficient postings has a
negative affect on Soldier’s spiritual well-being and stress level.
Recommendations:
1. Establish a chapel service hotline with times and locations of services.
2. Create an eye-catching sign containing chapel worship service information and post at a strategic
location.
3. Include a flyer with chapel services to be placed in the welcome packets handed-out as Soldiers in-
process at the Warrior Replacement Center.
Required Actions: Division Chapel services are advertised through numerous channels. They include
the use of marquee bulletin boards in front of each chapel in Area 1, announcements in newspaper, and
patrons are able to call their local chapel for specific information on services and times.
Milestones: None
Status of Recommendations: Closed
Lead Agency: Division Chapel
Support Agency: None
Approved By: MAJ Terrence Walsh
Action Officer Phone: 732-6169
- - - - - - - - - -
Education and Community Services
Issue 3
Action Officer: 1SG Jay Bartholomew
Issue: Personnel Service Office Hours
Scope: Personnel and customer service offices in Area I close their offices from 1200 to 1300 hours. It
is during this time when Soldiers take their lunch and try to take care of their personal business. The
closing of the offices limits the time Soldiers can conduct their business forcing them to take time off
during military work hours resulting in reducing unit readiness.
Recommendations:
1. Require Personnel Service and Customer Service offices establish a work schedule to ensure that
adequate personnel are available to meet Soldier’s needs during lunch hours.
47
Required Actions: The 509th PSB has clearly established operating hours to meet the needs of
Soldiers. The operating hours are Monday to Friday from 0900 to 1630 with the exception of Thursday
due to Sergeants Time Training. The 509th PSB does not shut down its operation during lunch. If an
emergency arises outside normal duty hours where a Soldier requires immediate assistance, the 509 th
PSB will assist the individual.
Milestones: None
Status of Recommendations: Closed
Lead Agency: 509th PSB
Support Agency: None
Approved By: CSM James Murray
Action Officer Phone: 730-4767
- - - - - - - - - -
Education and Community Services
Issue 4
Action Officer: Mr. Victor Lowe
Issue: Location of the Women’s, Infant’s, and Children’s Office
Scope: The Women’s, Infant’s, and Children’s (WIC) Office on Camp Casey is located up on a hilltop.
The placement of the office makes it difficult for pregnant women to walk and difficult for families to
push a stroller up the hill and even more difficult to control the stroller going downhill. This is dangerous
to the safety and well-being of the individual as well as potentially causes a safety hazard since there is
no sidewalk forcing pregnant women, stroller’s, and young children to walk on the road.
Recommendations: Move the WIC office to building 2607 or another suitable building setting it closer
to the main gate, bus terminal, and access to a sidewalk.
Required Actions: To meet the needs of patrons utilizing the Women’s, Infant’s, and Children’s Office
(WIC) two key actions took place. First, Army Community Service had a baby changing table added in the
women’s restroom facilitating the needs of mothers with babies and toddlers which needed privacy to
have a child’s diapers changes. Second, a widened sidewalk was added which allows strollers to be easily
navigated while at the same time precludes families with strollers the hazards of walking on the road.
Milestones: None
Status of Recommendations: Closed
Lead Agency: DPTMS
Support Agency: None
Approved By: LTC Stephen Murray
Action Officer Phone: 730-1412
48
Area 1 2006 AFAP Issue Update
Issue Title Agency Status
Force Support and Entitlements
1 Area I Commissary Service Support DeCA Completed
2 Post Exchange Colthing AAFES Completed
3 AAFES Taxi Service AAFES Completed
4 Commissary Hours of Operation DeCA Completed
5 Sugar-Free Products in the Commissary DeCA Completed
6 Milk Spoilage in the Shoppette AAFES Completed
7 Leisure Establishments on Camp Red Cloud AAFES Completed
8 Baby and Maternity Clothes in PX AAFES Completed
9 Sewing Materials and Supplies in Area I AAFES Completed
10 Pricing in Local Post Exchanges/Thrift Shop AAFES/ACS Active
11 Foreign-Born Spouses Left Behind USAG Active
12 Marriage of Convenience ACS Completed
13 Instructional Signs for NEO Exercises USAG Completed
14 TSP for Service Members MACOM MACOM
Medical and Dental
1 Soldier Dental Care 618th Dental Det. MACOM
2 Family Dental Treatment 618th Dental Det. MACOM
3 Medical Treatment 18th MEDCOM MACOM
4 Ultrasound Care 18th MEDCOM MACOM
5 Vaccination Service for Children 18th MEDCOM Completed
6 Yellow Dust Exposure 18th MEDCOM Completed
7 Under-age Drinking/Drinking & Smoking Among Soldiers ASAP Completed
Relocation, Housing, and Transportation
1 Barracks Condtions (Poor Ventilation) USAG CRC/CASEY Completed
2 Conditions in Area I Barracks USAG CRC/CASEY Completed
3 Bus Schedule DOL Completed
4 Bus Services DOL Completed
5 Bus Depature Times DOL Completed
6 Bus Route bewteen CRC and Camp Stanley DOL Completed
7 Osan Bus Schedule DOL Unattainable
8 Playground Conditions DPW Completed
9 Camp Hovey Laundry Facility DPW/AAFES Active
10 Classroom Access on Camp Casey DPW/ACS Active
11 Sidewalk Conditions on camp Casey DPW Active
Family and Community Services
1 Army Tuition Assistance Program ED/CSMs Completed
2 Childcare Programs (CS) DMWR MACOM
3 Furnishings for Off-Post Residents (CS) DOL Unattainable
4 Family Style Restaurants DMWR Completed
5 Home and Flex Based Employment (CS) CPAC Unattainable
49
6 Retired Military Postal Privileges 509th PSB Unattainable
Force Support and Entitlements
Issue 1
Action Officer: Mr. Gonzalez, Jose (CRC Commissary Manager)
Issue: Area I Commissary Service Support
Scope: Meat stocking practices are not convenient to Soldiers. Shelves are stocked with meat earlier in
the Commissary’s duty day and are not sufficiently replenished in the late afternoon, leaving a limited
supply of meat available for Soldiers to purchase after 5:00pm.
Recommendations:
1. Maintain a meat reserve with which to restock meat shelves after 5:00pm.
Required Actions:
Meat supplies are stocked throughout the day as needed. The Area I Commissary Managers will take the
following actions to meet Soldiers request:
1. Increase and monitor meat supplies at 25 percent increments 3 times per week until customer
satisfaction is achieved.
2. Increase marketing to ensure customers know they can pre-order meats to be ready when they need
it.
3. Develop a “customer satisfaction survey form” to evaluate customers’ need and the status of
satisfaction, and apply the result to improve the quality service for the Soldiers and their families.
Milestones: 1st review of effect on changes will be 15 Mar, thereafter, monthly, until customer
satisfaction is achieved.
Status of Recommendations: Completed
Lead Agency: DeCA
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-7649
Force Support and Entitlements
Issue 2
Action Officer: Mr. Limtiaco, Ken
Issue: Post Exchange Clothing
Scope: The Post Exchanges in Area I does not meet the civilian clothing needs of Soldiers and family
members. Variety is limited, sizes are too small, and they do not meet the Warrior Standards. Having to
order online or purchase from off post vendors increases wait times, prices, and is inconvenient.
Recommendations:
1. Provide AAFES Exchanges Manager with a copy of the Warrior Standards.
2. Survey population of Area I to determine distribution of sizes, styles and adjust purchasing practices
50
in accordance with the results of the survey.
3. Increase awareness of special order program to include the shuttle program.
Required Actions:
1. AAFES received Warrior Standards and submitted to buyers – change will not occur until fall/winter
2006 buy plan.
2. Continue to collect ladies wear survey so we can determine customer demand style and size.
3. AAFES online shopping web site has been advertised in the clothing section.
4. AAFES will need to receive copy of Warrior Standard whenever revised.
5. Establish “Soldiers Council Meeting” including Command Sergeant Majors and young Soldiers to
identify customer need in terms of items and customer service.
Milestones:
Status of Recommendations: Active
Lead Agency: AAFES
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-6263 or 738-7403
Force Support and Entitlements
Issue 3
Action Officer: Mr. Limtiaco, Ken
Issue: AAFES Taxi Service
Scope: Taxi drivers are perceived to manipulate routes and rates to increase profits. Soldiers don’t
understand how cab fares are determined. Some cab drivers engage in unprofessional practices such as
keeping the change. Such perceptions and practices increase tensions between Koreans and Americans.
Recommendations:
1. Establish a flat rate charge for inter and intrapost movements within Area I.
2. Display a placard in every taxi informing Soldiers on driver’s identification, rates and charges, and how
to make a complaint.
3. Increase the number of taxis.
Required Actions:
1. Flat rate charges are not authorized in accordance with the Ministry of Transportation – Passenger,
Cars & Transportation business Law (#6655, Rev 04 Feb 2002), Article 9 and its enforcement
regulation Article 25-2, Article AAFES contracts cannot apply “Flat Fare” for taxi business in
accordance with Article 7, Respect of local law of SOFA that applies.
2. Placards have been place in the taxis identifying the driver and points of contact.
3. Established a 24 hr hotline for customer to call in concerns.
Milestones:
Status of Recommendations: Completed
Lead Agency: AAFES
51
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-6263 or 738-7403
Force Support and Entitlements
Issue 4
Action Officer: Mrs. Baez
Issue: Commissary Hours of Operation
Scope: The commissary on Camp Casey is open from 1100 to1900 during the week. Many Soldiers can’t
purchase anything from the commissary due to the conflict between the Soldier’s work hours and
Commissary operating hour (go to work at 0900 and get off around 1830). This situation leaves no time
to get there and shop. Soldiers would like to be able to have the additional time during the week to shop
versus having to come in during their weekend off-duty or military field duty time.
Recommendations:
1. Extend the operating hours until 2100.
2. Extend operating hour by one hour every day or a couple of days during weekdays.
Required Actions: Terminal productivity reports show that the busiest hours of the day is 1200-1300.
The hours between 1800 and 1900 are the least productive hours. In order to extend operating hours,
Camp Casey Commissary need to open later in the day and need to cut most productive hours of
business. Although a few patrons may benefit from the extended hours, for the most part, extending the
hours to 2100 hours would not be in the best interest to the majority of Casey Commissary shoppers.
Milestones:
Status of Recommendations: Completed
Lead Agency: DeCA
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-7649
Force Support and Entitlements
Issue 5
Action Officer: Mr. Gonzalez, Jose
Issue: Sugar-Free Products in the Commissary
Scope: The Commissary sells a limited number of sugar-free products.
Diabetes is a serious illness and causes major health issues. Failure to sell sugar-free products at the
commissary does not meet the health and safety needs of patrons who are diabetic.
Recommendations:
1. Provide a larger selection of sugar-free products.
52
2. Supply larger bags of splendid.
Required Actions: While most commissary annexes stock a variety of sugar free products, Area I
cannot carry the same amount of items due to limited shelf space and the need for other products. Each
commissary manager will increase marketing efforts to ensure customers know they can place special
order requests to have products when they need them.
Milestones: Initiate increased Marketing efforts for special order requests by 15 March 2006.
Status of Recommendations: Completed
Lead Agency: DeCA
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-7649
Force Support and Entitlements
Issue 6
Action Officer: Mr. Limtiaco, Ken
Issue: Milk Spoilage in the Shoppette
Scope: The Camp Red Cloud shoppette carries and sells milk. On several separate occasions, cartons of
milk were purchased at the Camp Red Cloud Shoppette and the milk was spoiled. Soldiers and families
are unaware the milk is spoiled until after it is opened at home and returning back to the shoppette is
incontinent and waste valuable time.
Recommendations:
1. Administer more quality control checks.
2. Identify the point in shipment that the milk is not being stored properly and correct the deficiencies.
Required Actions: the ability to prevent milk spoilage is beyond the capability of AAFES personnel.
Milk delivered to the AAFES Shoppettes must meet specific health and food safety requirements per AR
40-657, Veterinary/Medical Food Safety Quality Assurance and Laboratory guidelines (21 Jan 06). It is
for this reason that milk is shipped in temperature controlled compartments to protect the milk and
ensure its shelf-life during transport. No AAFES Shoppette employee would know if the milk is defective
until someone reports if the expiration date has not passed. However, AAFES Shoppette will advertise
return policy to customers.
Milestones:
Status of Recommendations: Completed
Lead Agency: AAFES
Support Agency: DeCA
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-6263 or 738-7403
Force Support and Entitlements
53
Issue 7
Action Officer: Mr. Limtiaco, Ken
Issue: Leisure Establishments on Camp Red Cloud
Scope: Camp Red Cloud has Mitchell’s, the food court, and golf course as the primary leisure activities.
This lack of leisure facilities causes many Soldiers to go to bars in front of front gate. Establishing
additional leisure activities such as a game room or eatery would improve morale.
Recommendations:
1. Build more restaurants.
2. Build a bigger PX
3. Establish a game room.
Required Actions:
1. Increase marketing to encourage Soldiers make recommendations for service change through
conducting survey and advertising on the various media.
2. Review variety of fast-food restaurants and adjust to needs of the Soldiers if possible (i.e. change
service options from one brand to another)
3. Discuss with leadership, availability of game room facility space
Milestones:
Status of Recommendations: Completed
Lead Agency: AAFES
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-6263 or 738-7403
Force Support and Entitlements
Issue 8
Action Officer: Mr. Limtiaco, Ken
Issue: Baby and Maternity Clothes in Post Exchange
Scope: There are many family members who are pregnant and there is a significant population of infants
in Area I. It is difficult for pregnant family members and family members with infants to travel Yongsan
to purchase maternity and infant clothing in the Post Exchange (PX). Not stocking and selling these items
in Area I PX causes an additional hardship for patrons who need to purchase these items.
Recommendations:
1. Establish a clothing section in the Casey PX where maternity, infant, and children’s clothing are sold
and sell the items at an affordable price.
Required Actions: AAFES shuttle program or Customer Convenience programs are available for
customer to request merchandise not offered at their exchange. Clothing is difficult to expand due to
limited sales floor space and the selection offered may not satisfy all customers. AAFES facilities within
Korea offer a “Shuttle” program in which merchandise can be transferred from one store to another.
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AAFES does offer customer convenience ordering that is similar to the “Shuttle” program, but can be
orders or transferred from another facility. Camp Casey will be reviewed by a team of retail specialists
the week of 13 February 2006 and a new layout will be recommended. AAFES will also advertise how to
use catalog in different language and make sure customers receive appropriate help in the facilities.
Milestones: Pending retail specialist on-site review week of 13 Feb.
Status of Recommendations: Completed
Lead Agency: AAFES
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-6263 or 738-7403
Force Support and Entitlements
Issue 9
Action Officer: Mr. Limtiaco, Ken
Issue: Sewing Materials and Supplies in Area I
Scope: Many family members in Area I don’t work and therefore crochet, knit, or sew as a past time.
The Post Exchanges (PX) in Area I do not sell crocheting, knitting, or adequate sewing supplies. To
purchase these items, family members must travel to Yongsan or purchase the items off post and this
increases out of pocket expense for the family member.
Recommendations:
1. Sell crocheting, knitting, and sewing supplies in the PX.
Required Actions: Craft supplies are not available in the Area I Exchanges due to severely limited sales
floor space. AAFES shuttle program or Customer Convenience programs are available for customer to
request merchandise not offered at their exchange. This category has very low sales in Korea.
Milestones:
Status of Recommendations: Completed
Lead Agency: AAFES
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-6263 or 738-7403
Force Support and Entitlements
Issue 10
Action Officer: Mr. Limtiaco, Ken / Ms. Rieth, Linda
Issue: Pricing in Local Post Exchanges/thrift Shop
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Scope: A majority of available items in the Post Exchange is very expensive. This is a big burden on
junior enlisted Soldiers when they first arrive in Korea. Selling high priced items causes a financial
hardship on the Soldier and the family.
Recommendations:
1. Open a thrift store at Casey. It could be run by spouse volunteers. This would give people a place to
recycle things like curtains, baby cribs, and etc. It would also reduce financial burden on junior enlisted
soldiers drastically, because they can get same items with lower price from the thrift store. The proceeds
could go into facility maintenance and cleaning and/or donated back to the community.
Required Actions:
AAFES: AAFES facilities will review their current stock assortment to ensure proper categories of
merchandise are in line with the demographics of the customer served and will highlight our “Value”
programs and “Exchange Select” specials for added savings to the customer.
ACS: The Casey Garrison Commander, LTC Hodges, has provided a suitable building to be used as a
Thrift Store, located behind the Bookmark on Camp Casey. The building needs repair, maintenance, and
cleaning before it can be used and the Casey Garrison commander has agreed to assist and has tasked a
project officer to this task. In the meantime, ACS will try to recruit volunteers to manage and staff the
Thrift Shop as a nonprofit charitable organization, approved through SJA, MWR, and Area I CDR. ACS
will also assist in writing the appropriate nonprofit charitable organization documents for coordination and
approval and work with community agencies to secure necessary cash register, clothing shelves and
clothing racks. As there is currently no children’s clothing for sale in Area I, the thrift store main focus
will be on children’s clothing, birth to 12 years old. As of 13 October 2006, contact has been made with
Second Hand Rose in Yongsan. A committee of community members will meet late October 2006 to
discuss the possibilities; which includes Second Hand Rose operating a sister shop in area I. Opening
date is not decided at this time.
Milestones: Thrift Store in operation by 1 august 2006.
Status of Recommendations: Active
Lead Agency: AAFES & ACS
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-6263 or 738-7403 / 732-9177
Force Support and Entitlements
Issue 11
Action Officer: LTC Hodges, Terry & LTC Huber, William
Issue: Foreign-Born Spouses Left Behind
Scope: There are Soldiers who leave their foreign-born spouses in Korea when he or she makes a
permanent change of station. This situation leaves a bad impression with the host country and leaves the
reaming spouse with feelings of abandonment. Legal and monetary problems arise when the Soldier
leaves Korea and the spouse remains in country.
Recommendations:
1. Clearing procedures should include the spouse.
2. Ensure the family member has a U.S. VISA allowing him or her to relocate with their sponsor.
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Required Actions:
1. Action steps are in place through both the 509th PSB and ACS to assist Soldiers who marry foreign
born spouses to apply for their U.S. Visa but often Soldiers do not take responsibility for filing the
appropriate paperwork in the proper time to secure the Visa prior to their PCS.
2. Another part of the dilemma is with the Immigration Visa Branch Office who must accomplish a
background check and process the paperwork. Depending on the nationality of the spouse,
background checks can take a few weeks to six months. In some rare cases, the entire process can
take up to a year to complete.
3. In an effort to raise awareness, ACS:
(1) holds monthly Immigration Visa workshops at all three camps
(2) highlights this requirement to all Newcomers at the Warrior Readiness Center (WRC)
(3) instructs an additional Immigration Visa seminar for new junior leaders and commanders at the
WRC
(4) conducts semi-annual Immigration and Naturalization workshops where embassy officials and
other experts are brought in to provide training.
(5) Markets this service at all three Pear Blossom Cottages
(6) has trained all Information and Referral Specialists at each camp to assist families in completing
their paperwork for submission
4. Discuss in the Well-Being council
Milestones:
Status of Recommendations: Active
Lead Agency: USAG
Support Agency: ACS
Approved by: COL Forrest R. Newton
Action Officer Phone: 730-1412 / 732-6046
Force Support and Entitlements
Issue 12
Action Officer: Ms. Ackerman, Sandra
Issue: Marriage of Convenience
Scope: There are Soldiers who get married to foreign nationals here in Area I just for the financial
benefits and the physical benefits. Often the command is not informed until after the marriage. Many
Soldiers usually do not know what they are getting into and the lack of pre-marriage counseling causes
unseen hardship.
Recommendations:
1. Establish a policy that states Soldiers must go through at least 2 pre-marriage counseling sessions with
a chaplain before they marry.
Required Actions:
1. The problem stated here is an opinion that is not verifiable or enforceable. Soldiers are free to marry
whomever they choose to and to elect pre-marriage counseling or not. Commanders do encourage
Soldiers receive pre-marriage counseling but many do not avail themselves of this service. It is agreed
that while pre-marriage counseling is not enforceable, education is still an effective prevention tool.
2. ACS is developing a pre-marriage workshop to assist Soldiers and their fiancés in making the decision
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to wed. the workshop will discuss marrying foreign born spouses, the spouse’s adaptation to the
military, TRICARE, benefits, immigration requirements, concerns regarding pervious marriages,
children, spouse abuse prevention, etc., and much more. Other appropriate agencies will be included
such as USO, 509th PSB, legal, MPs, etc.
Milestones:
Status of Recommendations: Completed
Lead Agency: ACS
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 730-3150
Force Support and Entitlements
Issue 13
Action Officer: LTC Hodges, Terry & LTC Huber, William
Issue: Instructional Signs for NEO Exercises
Scope: The instructional signs posted during the Camp Casey Non-Combatant Evacuation Operation are
only in English and Tagalong. There are no signs in Korean, Russian, or Spanish. Failure to post
instructional signs in all languages causes a hardship for family members who may not understand either
English or Tagalong.
Recommendations: Have all languages available, because not all spouses are American or Pilipino.
Required Actions: Modify instructional signs to include the four primary languages that exist in Area I
(English, Korean, Tagalong, & Russian)
Milestones: Signs will be available for May 06 NEO exercise.
Status of Recommendations: Completed
Lead Agency: USAG
Support Agency: ACS
Approved by: COL Forrest R. Newton
Action Officer Phone: 730-1412 / 732-6046
Force Support and Entitlements
Issue 14
Action Officer: Forward to MACOM
Issue: TSP for Service Members
Scope: Soldier’s Thrift Savings Plan (TSP) and federal employee’s TSP is not the same program. The
federal employee’s TSP provides an agency contribution plan for FERS. The agency makes two different
types of contributions to eligible civil service members (Agency Automatic (1%) Contributions & Agency
Matching Contributions). The Soldier’s TSP does not offer these same benefits. Allowing the same
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contribution program would increase recruiting, retention, and increase both the morale and financial
stability for the contributing Soldier.
Recommendations: Implement the Agency Automatic (1%) and Agency Matching Contribution
incentives to the Soldier’s TSP program.
Required Actions: Requires higher headquarters consideration and approval. Subject matter must be
forwarded to MACOM.
Milestones:
Status of Recommendations: Forwarded to MACOM - According to the SME, the TSP is a saving plan
not a retirement plan and it could jeopardize the current military retirement system if it is adjusted. The
delegates decided not to prioritize the issue.
Lead Agency:
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone:
Medical and Dental
Issue 1
Action Officer: COL Jackley, Gregory
Issue: Soldier Dental Care
Scope: Soldiers are not provided opportunities while in Korea to be treated with routine dental care.
Bridge work, cleaning, and crowning are not offered on a large scale basis. To minimize CAT 3
nondeployable prevention, care at the CAT 2 level service is required.
Recommendations:
1. Initiate a dental program to make it feasible for Soldiers to get routine CAT 2 level procedure.
2. Increase the number of dental providers.
3. Increase number of appointments by extending Dental Care hours.
Required Actions:
Due to operational concerns, austere environment, and limited medical/dental resources, Class 2 patient
care is limited. Feasible ways of increasing Class 2 patient care are:
1. Enroll dental providers in the local area under TRICARE insurance
2. Contract for local dental providers to provide services at the Camp Casey Dental clinic
3. Increase the number of dental providers and/or auxiliary personnel to improve efficiency
Milestones:
Status of Recommendations: Forward to MACOM – this issue was prioritized.
Lead Agency: 618th Dental Detachment
Support Agency:
Approved By: COL Forrest R. Newton
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Action Officer Phone: 730-6758
Medical and Dental
Issue 2
Action Officer: COL Jackley, Gregory
Issue: Family Dental Treatment
Scope: Soldiers’ families are not given the proper dental treatment in Area I. Families must travel to
Area II or further for adequate care. Thus effecting Soldiers morale and readiness in Area I and reducing
morale.
Recommendations:
1. Increase the number of Dentist and Dental Assistants in Area I.
2. Amend the policy to include Soldiers; families for other than emergency care.
Required Actions:
1. Area I is a non-command sponsored area and dependents are seen on a space available basis.
Yongsan Garrison is responsible for dependent health care in Korea.
2. Recommend submission to MACOM for further consideration as a command sponsorship issue.
Milestones:
Status of Recommendations: Forward to MACOM – The workgroup combined this issue with Soldier
Dental Care issue into one.
Lead Agency: 618th Dental Detachment
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 730-6758
Medical and Dental
Issue 3
Action Officer: MAJ Throop, Meryia D.
Issue: Medical Treatment
Scope: Physicians are treating Soldiers symptoms rather than curing the physical conditions. Soldiers
are given temporary solutions for more serious conditions. This creates multiple medical visits resulting in
missed work hours. It also causes Soldiers to be dependent on physical profiles causing further injury.
Recommendations:
1. Make referrals easier by providing tickets to 121 Hospital while educating units of the accessibility of
such tickets.
2. Refer Soldiers to specialized care earlier in treatment diagnosis ensuring individualized care.
3. Educate unit level Dental and Medial Liaisons by offering courses to make it easier for Soldiers dealing
with medical issues, while defining the Liaisons own role i.e., a link between medical facility and
Soldier getting the proper care.
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Required Actions:
1. Per AR, individual unit S-4 is required to supply tickets
2. All soldiers are entitled to individualized care and every Medical Treatment Facility makes the best use
of specialist and referrals per standard of care for each condition. Local providers encouraged to
discuss complete treatment plan, expected time line for recovery and conditions for referral to
specialty care
3. OIC, Chief Nurse, and Patient Representative available on request at anytime or assistance in
navigation of medical/dental care
Milestones:
Status of Recommendations: Forward to MACOM – This issue was prioritized.
Lead Agency: 18th MEDCOM
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 730-4325
Medical and Dental
Issue 4
Action Officer: MAJ Throop, Meryia D.
Issue: Ultrasound Care
Scope: Pregnant spouses going to the Troop Medical Clinic are referred to 121 Hospital of ultrasound
service and are entitled to only one ultrasound. However, if they go to Korean hospital, such as St.
Mary’s hospital, they will have a chance to check their fetal condition with ultrasound every visit. The
ultrasound should be given several times to see fetal abnormalities and well-being throughout the
pregnancy.
Recommendations: Allow more than one ultrasound when pregnant spouses are referred to the 121st
hospital for check up on fetal condition.
Required Actions: per DoD Uncomplicated OB guidelines ultrasound monitoring is required once
during pregnancy. Complicated pregnancy may require further monitoring and are ordered by
obstetricians located at 121 GH or MOU hospital.
Milestones:
Status of Recommendations: Forward to MACOM – This issue was not prioritized because the
majority of the group felt that the current standard of care for ultrasounds meets standard.
Lead Agency: 18th MEDCOM
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 730-4325
Medical and Dental
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Issue 5
Action Officer: MAJ Throop, Meryia D.
Issue: Vaccination Service for Children
Scope: Family members in Area I have to go to Yongsan to receive vaccination service for their children.
It costs money for bus tickets, takes time, and the cost is borne on the family. Having to travel to
Yongsan causes both a financial hardship and does not allow for the timely health care services.
Recommendations: Provide vaccination services for family members in Area I.
Required Actions:
1. Noncommand sponsored families are seen at local Army Health Clinics on a space available basis only
and for emergent services. Due to clinic staffing and population, specialized services such as
Pediatrics are available at Yonsan to serve at the largest population central to the Peninsula. Pediatric
immunizations are coordinated with routine scheduled “Well baby/child” visits and provided by staff
skilled in pediatric immunization procedures.
2. Adult vaccinations to include flu vaccinations will continue to be available at the Army Health Clinic.
3. Educate Soldiers the policies and procedures
Milestones:
Status of Recommendations: Completed
Lead Agency: 18th MEDCOM
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 730-4325
Medical and Dental
Issue 6
Action Officer: MAJ Throop, Meryia D.
Issue: Yellow Dust Exposure
Scope: Yellow Dust exposure increases in spring and currently no warning system is in place. Failure to
provide advance warning of high concentrations of Yellow Dust needlessly exposes Solders to the dust. A
warning system informing Soldiers of incoming Yellow Dust will allow them to adjust work schedules
reducing exposure to the dust and lowering respiratory and other related health issues.
Recommendations: Provide a Yellow Dust warning system informing Soldiers of impending high dust.
Required Actions:
1. A surveillance system available per Korea Meteorological Administration to monitor dust level and
issue warnings and watches would enhance our ability to warn Soldiers.
2. Increased unit notification to Soldiers through command channels and AFN from local Preventive
Medicine sources and guidance from the 18th MEDCOM Preventive Medicine Consultant would also
benefit Soldiers.
3. Preventive Medicine Office will work to provide increased information avenues.
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Milestones:
Status of Recommendations: Completed
Lead Agency: 18th MEDCOM
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 730-4325
Medical and Dental
Issue 7
Action Officer: Mr. Silvia, Daniel J.
Issue: Under-age Drinking / Drinking & Smoking among Soldiers
Scope: Many Soldiers who are under-age drink alcoholic beverage because there is nothing to do on
post or other reasons. This situation causes them to drink more and become alcoholics. Soldiers are
unaware of the potential harmful effects of alcohol and therefore take no action drink in moderation.
Recommendations: Ensure that all incoming Soldiers are promptly and effectively educated regarding
the risks associated with increased drinking, informed as to available recreational, educational and social
pursuits and encourages to adhere to values associated with a sober and professional lifestyle.
Required Actions:
1. A systematic review of existing newcomer orientation activities
2. Adjust existing products to ensure the recommended actions are being accomplished
3. Replicate the Area I ASAP survey in 3rd and 4th Quarter, FY06, to measure the effectiveness of
newcomer activities
Milestones:
Status of Recommendations: Completed
Lead Agency: Area I Army Substance Abuse Program
Support Agency: MWR, Education Center, USO, Chaplain’s office, WRC
Approved By: COL Forrest R. Newton
Action Officer Phone: 730-4006
Relocation, Housing, and Transportation
Issue 1
Action Officer: Mr. Kapaku, Bill
Issue: Barracks Conditions (Poor Ventilation)
Scope: There are unhealthy living conditions in the barracks. Mold and poor ventilation systems
promote unhealthy conditions. Sickness and allergic reactions are the results of the mold issues.
Recommendations:
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1. Implement monthly inspections by the medical staff to address the unhealthy living conditions.
2. Increase the barracks improvement funds in Area I to correct deficiencies found by medical staff.
Required Actions:
1. Mold occurs most frequently during the summer months when temperature and humidity are high.
2. Unit commanders are aware this problem in the summer months and educate soldiers to reduce
humidity by either dehumidifier or air condition and to increase ventilation in the room by a fan.
3. If this mold appears in the room, their first sergeant requests appropriate work order to DPW.
4. DPW accomplishes to remove mold by engineering solutions and provide a dehumidifier or maintain a
proper humidity by cooling system to rooms which occur mold.
Milestones:
1. A strike team from each DPW is formed in February 06 and surveys mold conditions each barrack
starting from 21 Feb to Sep 06.
2. The repair teams correct mold problem following after the surveys.
3. DPW requests funding to purchase a dehumidifier each room or maintain an appropriate cooling
system for each room as much as possible in the summer.
Status of Recommendations: Completed
Lead Agency: USAG CRC & Casey
Support Agency: Directorate of Public Works
Approved By: COL Forrest R. Newton
Action Officer Phone: 730-7785
Relocation, Housing, and Transportation
Issue 2
Action Officer: Mr. Kapaku, Bill
Issue: Conditions in Area I Barracks
Scope: Barracks lack same quality of amenities across Area I. The majority of barracks in Area I do not
have kitchens, dayrooms, and AKO labs. It affects the safety, welfare, and morale of Soldiers.
Recommendations: Provide same amenities to all Soldiers throughout Area I.
Required Actions: Area I has worked with unit leaders installing kitchens, AKO labs and a day room
with furniture at barracks over the past few years, if possible/available. Unit commanders are aware this
program. If facilities have available rooms to install amenities at the barracks, request DPW through their
first sergeants. According to FY06 APL, more than 18 barracks are approved and funded for renovation.
Therefore, Soldiers will temporarily stay in swing spaces while the old barracks are under renovation.
Milestones:
1. After DPW receive the request from their first sergeants for amenities of the barracks, DPW evaluates
a feasibility study whether it is worth to install amenities or not.
2. When the feasibility study is acceptable, the Housing Division in DPW will request funding through
KORO and a work order to DPW for furnish the room and provide equipment.
Status of Recommendations: Completed
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Lead Agency: USAG CRC and Casey
Support Agency: Unit Commanders
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-7785
Relocation, Housing, and Transportation
Issue 3
Action Officer: Mr. Welin, Tommy J.
Issue: Bus Schedule
Scope: Current bus schedule on Camp Casey is not meeting Soldier needs during peek times near
curfew and on weekends. The bus stops running an hour before on post curfew goes into effect. Soldiers
violate curfew due to no transportation and may be subject to disciplinary action.
Recommendations: Extend the bus schedule to accommodate Soldiers on weekends and holidays.
Required Actions:
1. Develop a new weekend and holiday schedule based on customer needs. Submit to KORO Trans to
work the Licensing Agreement with the bus Company
2. Data collection has begun on additions, deletions, and other alterations needed for new schedule.
New schedules were submitted to KORO Trans for approval 28 Dec 05
3. In July 06 the on post bus shuttle at CP Casey extended the route schedule 1 hour past curfew
providing Soldiers the transportation requested. In addition the barracks curfew was lifted giving
Soldiers more time once on post
Milestones:
Status of Recommendations: Completed
Lead Agency: Directorate of Logistics
Support Agency: KORO Transportation
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-9544
Relocation, Housing, and Transportation
Issue 4
Action Officer: Mr. Welin, Tommy J.
Issue: Bus Services
Scope: Soldiers have to pay to ride the bus from CRC to Camp Casey and vice-versa after work because
the free bus stop running at 16:40. Many Soldiers do not get off work until after 1700 or later. Paying to
ride the bus is an out-of-pocket expense borne by the Soldier.
Recommendations: Do not stop running the free bus until 2100.
Required Actions:
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1. Determine the number of customers affected by this issues
2. Determine the number of Soldiers who work at one camp and live at another camp and why
3. Determine if this constitutes Duty to Domicile transportation
4. Currently working the possibility to extend the fare free bus schedule for these customers
5. The 1640 bus departing CRC is no longer the last free bus; the free bus schedule has been push back
departing CRC at 1820 arriving at CP Casey at 1900
Milestones:
Status of Recommendations: Completed
Lead Agency: Directorate of Logistics
Support Agency: 25th Transportation BN and the COR
Approved By: Col Forrest R. Newton
Action Officer Phone: 732-9544
Relocation, Housing, and Transportation
Issue 5
Action Officer: Mr. Welin, Tommy J.
Issue: Bus Departure Times
Scope: Soldiers are often forced to spend large sums of money on taxi service because heavy traffic
causes the bus arrive late. For example, a Soldier who is assigned to Area I is on the last bus from CRC
to Yongsan. The bus is late to Yongsan due to heavy traffic. As a result, the Soldier misses the last bus
to Osan that is scheduled to leave Yongsan at 21:30. The soldier is a private and has only $10.00 in
his/her pocket. There are no buses back to CRC or to Osan. The soldiers have no place to stay on
Yongsan. What does the individual do?
Recommendations:
1. There is no need to change regular bus schedule. However, the bus company must be responsible
with departure time on the last bus schedule, so that the last bus will wait for a bus that may be stuck in
traffic.
Required Actions:
1. Develop a weekend and holiday schedule based on customer needs
2. Submit to KORO Trans to work the Licensing Agreement with the bus Company
3. Request the bus company to be responsible with departure time on the last bus schedule
4. This has been communicated to the BUS company manager to halt the last departing bus for the day
until the last bus has arrived. By doing this Soldiers have connecting transportation to the final
destination.
Milestones: New schedules completed and submitted to KORO Trans for approval on 28 Dec 2005
Status of Recommendations: Completed
Lead Agency: Directorate of Logistics
Support Agency: KORO Transportation
Approved By: COL Forrest R. Newton
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Action Officer Phone: 732-9544
Relocation, Housing, and Transportation
Issue 6
Action Officer: Mr. Welin, Tommy J.
Issue: Bus Route between Camp Red Cloud and Camp Stanley
Scope: The bus schedule from Camp Red Cloud (CRC) to Camp Stanley and vice versa is not convenient
for Soldiers and their families especially in the morning because the buses run every hour. In addition, if
they miss a bus at 07:00 from Camp Stanley from CRC, they have to wait 2 hours for the next bus since
there is no bus at 08:00. The lack of buses running between CRC and Camp Stanley forces Soldiers and
families to use public transportation increasing out of pocket expense on the rider.
Recommendations: Allow buses to run every 30 minutes instead of every hour.
Required Actions:
1. Provide bus departing at 0800
2. Determine if the need for two additional busses will meet all needs
3. DOL is currently re-evaluating the situation and at minimum working to add a 0800 shuttle to the
current schedule. This may not be feasible based upon the number of permanent soldier’s working at
Stanley that must commute from CRC.
Milestones:
Status of Recommendations: Completed
Lead Agency: Directorate of Logistics
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-9544
Relocation, Housing, and Transportation
Issue 7
Action Officer: Mr. Welin, Tommy J.
Issue: Osan Bus Schedule
Scope: During the weekends, Soldiers enjoy taking a pass to Osan. Once a Soldier departs camp Casey
and arrives in Yongsan, he or she may have to wait 1 to 2 hours to get a bus to Osan. Once a Soldier
arrives in Osan, there are often issues with getting a return ticket back to Yongsan (sold out or having to
take a very late bus). Once a Soldier gets back to Yongsan, again, may have to wait another 1 to 2 hours
to get a ticket back to Casey.
Recommendations: Establish a regularly scheduled bus route directly from Camp Casey to Osan on
weekends. For example: The bus departs Camp Casey at 0700 and 1200, and departs Osan at 1500 and
1900.
Required Actions:
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1. Create a Area I “Express Shuttle” for weekends to OSAN
2. Develop the weekend schedule, approval by KORO Trans and the license agreement
3. Due to multiple contractors/license agreements and right area of responsibility, this is not feasible to
accomplish. Service to Osan and return by bus is still available with a stop through Yongsan
Milestones:
Status of Recommendations: Completed
Lead Agency: Directorate of Logistics
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-9544
Relocation, Housing, and Transportation
Issue 8
Action Officer: Mr. Lee, Kenneth
Issue: Playground Conditions
Scope: The playground outside building 2313 on Camp Casey is unsafe for children to play. The swing
set chains are very old and rusty and if a child cuts his or her self, they run the risk of infection.
Furthermore, the slide is unsafe with rough edges which can cause children to cut their hands and there
are gaps where a child’s finger could get caught. Failure to fix the unsafe conditions increases the
occurrence than an accident will occur at the playground.
Recommendations: Replace the chains and seats on the swings, and replace the slide with new
weather proof plastic material that is safe for children to play.
Required Actions: Area I Staff Engineer and Casey DPW are planning to build a new playground in
front of Bldg #2603 and a new Pear Blossom Cottage at the first floor of Bldg # 2603 for the replacement
of the play ground and the Pear Blossom Cottage.
Milestones: Currently, it is a design stage. The play ground might be built in 2006.
Status of Recommendations: Completed
Lead Agency: Directorate of Public Works
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-7479
Relocation, Housing, and Transportation
Issue 9
Action Officer: Mr. Lee, Kenneth
Issue: Camp Hovey Laundry Facility
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Scope: Family members who reside near Camp Hovey use the Camp Hovey laundry facility to take care
of their laundry. They often have to wait for a long time for their turn to use washer and dryer since
there are only 3 sets and they are often out of service. Without access to laundry facilities families are
forced to lower their standard of living.
Recommendations:
1. Provide more washers and dryers.
2. Repair washers and dryers as soon as they are reported as unserviceable items.
3. Assign a responsible agency for visiting the facility to check cleanness and serviceability of the
machines.
Required Actions:
1. Area I Staff Engineer and Casey DPW will evaluate feasibility, especially waterline and building space,
to provide more washers and dryers.
2. If we find space and waterline, DPW will furnish space for a laundry facility, and AAFES will provide
washers and dryers at the place.
Milestones:
1. In March 2006, Staff Engineer will visit on the site and evaluate the situation and recommend to the
AFAP committee.
2. If the condition is accept or find a alternate building, DPW and AAFES to expend to bigger laundry
facility in 2006.
Status of Recommendations: Active
Lead Agency: AAFES
Support Agency: Directorate of Public Works
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-7479
Relocation, Housing, and Transportation
Issue 10
Action Officer: Mr. Lee, Kenneth
Issue: Classroom Access on Camp Casey
Scope: There is no sidewalk or ramp to the Army Community Service classroom on Camp Casey. This is
a problem because it is difficult and dangerous to access the room with a stroller. Without access to a
ramp a stroller could easily tip over into ditch and the child would be hurt. Providing a ramp would
enable easier access reducing the exposure to potential accidents.
Recommendations: Build a ramp with sidewalk.
Required Actions:
1. Evaluate a safety condition for a stroller to access ACS building by Area I Safety Officer.
2. If the Area I Safety Officer proves that the current condition is unsafe and hazardous to the stroller,
DPW will build an access ramp.
Milestones:
69
1. Area I Staff Engineer will request Area I Safety Officer to evaluate the condition in April 06.
2. f the Safety Officer recommend to build a new ramp for the stroller, Casey DPW will build the ramp in
July 06.
Status of Recommendations: Active
Lead Agency: Directorate of Public Works
Support Agency: Army Community Service
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-7479
Relocation, Housing, and Transportation
Issue 11
Action Officer: Mr. Lee, Kenneth
Issue: Sidewalk Conditions on Camp Casey
Scope: There is no sidewalk between the Warrior Club and the Fire Brigade shoppette area. It is unsafe
to walk due to broken sidewalk and missing sidewalk. In addition, the sidewalk between gate 1 and gate
2 is disrepair. The lack of sidewalk causes the potential an individual could trip a cause injury to his or her
self.
Recommendations: Put in new sidewalks.
Required Actions: Area I Staff Engineer and DPW evaluate conditions. We request funding through
area I priority list (APPL) to KORO. If KORO provides funding for the project, Casey DPW will build side
walk.
Milestones: Area I Staff Engineer requests funding through APPL in March 2006.
Status of Recommendations: Active
Lead Agency: Directorate of Public Works
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-7479
Family and Community Services
Issue 1
Action Officer: Mr. Campbell, James & CSM Lomax, Yolanda
Issue: Army Tuition Assistance Program
Scope: Unit leadership is not honoring the obligation per the Tuition Assistance Program to allow
Soldiers to attend class. Money is obligated as soon as the commander signs the tuition assistance form
and the Soldier enrolls in the class. Approximately 20% of enrolled Soldiers are prevented from attending
classes due to mission or duty requirements. Money is wasted and Soldiers are not getting an education.
70
Recommendations: Enforce adherence to tuition assistance policies and regulations throughout the
Chain of Command.
Required Actions:
1. Make it possible for Soldiers to attend class once their Commander’s approval is obtained
2. Keep Commanders & 1SGs informed of classes missed by providing them with a weekly attendance
roster
Milestones:
Status of Recommendations: Completed
Lead Agency: Education Center and Command Group
Support Agency: All Commanders and NCOs who have soldiers attending classes
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-7015 & 732-7167
Family and Community Services
Issue 2
Action Officer: Ms. James, Denise
Issue: Child Care Programs (Command Sponsorship)
Scope: Area I does not provide any childcare programs. There are approximately 2,000 non-command
sponsored families along with 400 young children in Area I without access available childcare. Spouses
are unable to work and volunteer in the Army Community. This issue causes undue stress on both
parents and children thus reducing mission readiness.
Recommendations: Provide childcare programs for families in Area I.
Required Actions: Area I is a noncommand sponsored assignment. As such, there is no funding for a
child care facility, manpower, or supply/equipment resources
Milestones:
Status of Recommendations: forward to MACOM – This issue was prioritized
Lead Agency: MWR
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-6869
Family and Community Services
Issue 3
Action Officer: Mr. Welin, Tommy J.
Issue: Furnishings for Off-Post Residents
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Scope: Area I do not provide furniture for off-post housing. Area I is non-command sponsored, however
there are family members who reside off-post. Soldiers sign for furniture on post even if they don’t reside
in those rooms. Lack of furniture provides unsafe living conditions for families.
Recommendations:
1. Allow Soldiers to sign for excess furniture for use for their families in off-post housing.
2. Allow Soldiers to ship personal furniture to Korea for off-post residence at government expense.
3. Amend the policy to allow off-post furnishings for non-command sponsored families.
Required Actions: The support for “off-post “non-command sponsored” families is unavailable and
unfunded. There are insufficient furnishings in Area I to accommodate this support
Milestones:
Status of Recommendations: Unattainable
Lead Agency: Directorate of Logistics
Support Agency: KORO Public Works
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-9544
Family and Community Services
Issue 4
Action Officer: Ms. James, Denise
Issue: Family-Style Restaurants on Camp Casey
Scope: A majority of restaurants on Camp Casey serve fast food. There are few family oriented sit down
restaurants offering limited service and dining times. There are empty facilities such as Reggie’s that
could easily be converted into a nice inexpensive restaurant. Family oriented restaurants improve morale
and allow patrons to dine on post rather than off post.
Recommendations: Establish a family oriented restaurant.
Required Actions: there are two MWR restaurants on camp Casey that offer sit down dining and they
are the Indianhead Golf Club and the Warriot’s Club. Using existing restaurants, MWR can provide the
family oriented restaurants desired. MWR will incorporate family style menus on a weekly and rotating
basis; one night the menu will feature soul food, another night it will offer Mexican food, andon another
night it might provide a surf and turf. We are always evaluating the types of foof that is served and
welcome comments from our patrons to learn if we are providing desired food types in MWR facilities.
Milestones:
Status of Recommendations: Completed
Lead Agency: DMWR
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-6869
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Family and Community Services
Issue 5
Action Officer: Mr. Woolsey, Greg
Issue: Home or Flex Based Employment
Scope: There are no jobs which allow spouses to work from home or within an organization. There are
no jobs that allow spouses to monitor children at home while at the same time working from the home.
The limited availability of home or flex based employment prevents families from earning a second
income and meaningful work.
Recommendations: Allow contracting employers, non-profit organizations, and federal employment
programs to provide home-based or flex work schedules.
Required Actions:
1. Employment for family members is extremely limited in Area I. the ACS Employment Readiness
Program Manager is working with local companies, AAFES, DeCA, and NAF employment to find and
recruit family members for employment positions.
2. There are currently no civil service positions in Area I that authorize home or flex-based employment
as there have been no requests for this employment status by management officials for existing
positions. Should management deem this a necessary requirement, the appropriate coordination and
approval in accordance with civilian personnel policies would be need to be accomplished
Milestones:
Status of Recommendations: Unattainable
Lead Agency: Civilian Personnel Advisory Center (CPAC)
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-7766
Family and Community Services
Issue 6
Action Officer: CPT Wilson, Kim
Issue: Retired Military Postal Privileges.
Scope: Retired military residing are limited to the amount and type of mail they can send and receive.
DoD Regulation 4525.6M appendix 1.3.14, service for retired military personnel states, mail privileges are
limited to mail weighing up to 16 ounces. The 16 ounces applies to incoming and outgoing mail. The
limitation deprives retired military access to needed services.
Recommendations: Amend the regulation to grant retired military full postal privileges allowing them
to send and receive mail over 16 ounces.
Required Actions: IAW DoD 4525.6-M, August 15, 2002, retired military personnel are authorized the
use of the Military Postal Services. Their privileges are limited to mail weighing up to 16 ounces, for
incoming and outgoing mail. Request for larger sizes has been denied by MPSA. If they are assigned to
a unit, they can get their mail sent to that unit mailroom
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Milestones:
Status of Recommendations: Unattainable
Lead Agency: 509th PSB
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 730-4133
END-2006
74
AFAP ISSUES AND RESOLUTIONS 2007
Issue Title Agency Status
Force Support and Entitlements
1 Area I Commissary Service Support DeCA Completed
2 Post Exchange Colthing AAFES Completed
3 AAFES Taxi Service AAFES Completed
4 Commissary Hours of Operation DeCA Completed
5 Sugar-Free Products in the Commissary DeCA Completed
6 Milk Spoilage in the Shoppette AAFES Completed
7 Leisure Establishments on Camp Red Cloud AAFES Completed
8 Baby and Maternity Clothes in PX AAFES Completed
9 Sewing Materials and Supplies in Area I AAFES Completed
10 Pricing in Local Post Exchanges/Thrift Shop AAFES/ACS Active
11 Foreign-Born Spouses Left Behind USAG Active
12 Marriage of Convenience ACS Completed
13 Instructional Signs for NEO Exercises USAG Completed
14 TSP for Service Members MACOM MACOM
Medical and Dental
1 Soldier Dental Care 618th Dental Det. MACOM
2 Family Dental Treatment 618th Dental Det. Active DA
3 Medical Treatment 18th MEDCOM Active DA
4 Ultrasound Care 18th MEDCOM Unattainable
5 Vaccination Service for Children 18th MEDCOM Completed
6 Yellow Dust Exposure 18th MEDCOM Completed
7 Under-age Drinking/Drinking & Smoking Among Soldiers ASAP Completed
Relocation, Housing, and Transportation
1 Barracks Conditions (Poor Ventilation) USAG CRC/CASEY Completed
2 Conditions in Area I Barracks USAG CRC/CASEY Completed
3 Bus Schedule DOL Completed
4 Bus Services DOL Completed
5 Bus Departure Times DOL Completed
6 Bus Route between CRC and Camp Stanley DOL Completed
7 Osan Bus Schedule DOL Unattainable
8 Playground Conditions DPW Completed
9 Camp Hovey Laundry Facility DPW/AAFES Active
10 Classroom Access on Camp Casey DPW/ACS Completed
11 Sidewalk Conditions on camp Casey DPW Completed
Family and Community Services
1 Army Tuition Assistance Program ED/CSMs Completed
2 Childcare Programs (CS) DMWR Active DA
3 Furnishings for Off-Post Residents (CS) DOL Unattainable
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4 Family Style Restaurants DMWR Completed
5 Home and Flex Based Employment (CS) CPAC Unattainable
6 Retired Military Postal Privileges 509th PSB Unattainable
76
AFAP Issues and Resolutions 2007
Force Support and Entitlements
Issue 1
Action Officer: CPT Braddy, 175th Finance BN, / Ms James, MWR
Issue: Separate Rations and Basic Allowance for Subsistence (BAS) policy
Scope: Only E-7 and above and selected lower ranking Soldiers are authorized
separate rations. Soldiers without separate rations incur out of pocket expenses when
eating meals outside the dining facility due to a conflict in duty hours.
This causes an additional financial burden on Soldiers.
Recommendations:
1. Amend the current regulation to allow all Soldiers, regardless of rank or position to
qualify for separate rations.
2. Utilize the CAC (Common Access Card) and PIN number to allow Soldiers to eat at
the dining facility. This way, Soldiers of all ranks and financial situations can always get
a healthy meal at this local dining facility if they wish, even if they have no cash. The
cost of each meal eaten is sent to Finance and deducted from the next month‟s pay.
Required Actions:
1. Recommend this action be forwarded to USFK. The guidance for BAS is specific
and states that Soldiers, with the concurrence of a 0-5 in their chain of command, can
be authorized BAS based on mission. If Soldiers miss meals because they are away
from a DFAC due to mission requirement, reimbursement may be requested by
submitting missed meal form (DD1475) to finance office.
2. If the entitlement is authorized, MWR can coordinate a payment source by creating
an “exception to policy” to allow MWR facilities to function the same as dining facilities.
Status of Recommendations: UNATTAINABLE AT MACOM
Lead Agency: 175th Finance BN
Support Agency: MWR
Approved by: COL Forrest R. Newton
Action Officer Phone: 730–3375 (CPT Braddy), 732-6869 (Ms. James)
77
Force Support and Entitlements
Issue 2
Action Officer:
Issue: Annual Clothing Allowance
Scope: The annual clothing allowance is not sufficient to cover the increased price of
purchase and maintenance of the new uniform. The Army combat uniform and boots
are more expensive and have a shorter life than the battle dress uniform and jungle
boots. This is an increased financial burden on Soldiers.
Recommendations:
1. Allow all Soldiers to directly exchange uniforms and boots every six months.
2. Increase the clothing allowance to cover 80% of the total cost of the new uniform
(including boots and kit) and pay it in quarterly installments.
Required Actions:
This is currently an active issue at HQDA. HQDA GOSC recommended no increase in
CRA for new mandatory uniform changes. AFAP Program Manager will provide an
update on this issue through PAO and in 2ID/Area I AFAP Issue Book.
Milestones:
Status of Recommendations: Closed
Lead Agency:
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone:
78
Force Support and Entitlements
Issue 3
Action Officer:
Issue: Military Tracking of Postal Packages
Scope: The postal tracking system from point of origin to point of destination is
incomplete. There is no military tracking system for packages between ports and in
OCONUS regions. Packages are being lost.
Recommendations:
Provide a military postal system that tracks packages from point of origin to of
destination.
Required Actions:
Milestones:
Status of Recommendations: UNATTAINABLE at MACOM
Lead Agency:
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone:
79
Force Support and Entitlements
Issue 4
Action Officer: LTC Hodges, USAG Casey / Mr. Lee, DPW
Issue: Pet Policy
Scope: Camp Casey is a nice safe place for pets (dogs) to walk around and play.
However, even though Soldiers and their families have a shot record and tag for their
pet, they are not allowed to bring their pet on the installation unless the pet is brought
on post in a FAA approved carrier. on the other hand, ironically, many pets walk around
on Camp Casey without a leash. Other installations have made it mandatory for pets to
be on a leash,
Recommendations:
1. Allow pets on post (without the use of carriers) after they receive a dog tag that
proves all required immunization shots have been provided.
2. Make the installations safer with a mandatory leash requirement and then enforce it.
Required Actions:
Many Soldiers have pets in their barracks and many of them abandon their pets when
they PCS. This situation also must be fixed. Currently, no pets are allowed to be kept
in barracks for several reasons, specifically health and animal right issue. This policy
must be disseminated and implemented properly. In addition, DPW will consider a
method of gathering abandoned pets (dogs) with help from local officials.
Milestones:
Status of Recommendations: Active
Lead Agency: Camp Casey Garrison Commander
Support Agency: DPW
Approved by: COL Forrest R. Newton
Action Officer Phone: 730-1412 (LTC Hodges), 732-9049 (Mr. Lee)
80
Force Support and Entitlements
Issue 5
Action Officer: Ms. Baez, Casey Commissary
Issue: Supplies at the Commissary
Scope: After the last AFAP conference, leaders agreed have Commissary shelves
stocked twice a day so Soldiers could shop after duty hours. However, in reality, this
has not happened on a consistent basis. The commissaries are constantly lacking meat
supplies, especially payday and weekends. Therefore, Soldiers are not able to
purchase items that they need after duty hours and on payday weekend.
Recommendations:
1. Stock shelves twice a day but stock the second set a little later so Soldiers have a
greater chance of getting their needs met.
2. Have additional supplies for meat or over stock during paydays and weekends.
Required Actions: None
Milestones:
Status of Recommendations: Completed
Lead Agency: DeCA
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 730-4451
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Force Support and Entitlements
Issue 6
Action Officer: Ms. Baez, Casey Commissary
Issue: Commissary Special Order Service
Scope: Some people (ex. FRG leaders) want to take advantage of the Commissary-to-
Commissary special order service. The staffs at the Casey Commissary are wonderful.
More often than not, though, the Yongsan staff reports requested items (which are kept
stocked) “out-of-stock”. However, each time people find the items on the shelf in
Yongsan Commissary in the same week. The situation gives Soldiers and family
members impression that the system is useless.
Recommendations:
1. UPC symbols increase chances of the item arriving. Make a computer available to
Casey shoppers on which the products‟ UPC codes can be researched; include UPC
numbers on the special order form; and use product photos.
2. Require the Yongsan stockers who report on items ordered to verify with a
supervisor that indeed it is out-of-stock. Accountability of stockers on Yongsan‟s end is
necessary.
Required Actions:
Casey Commissary will compare Yongsan stock list and Casey stock list. If certain item
is not on the list, customer should be able to receive through special order system. In
addition, customers must to be informed when they can pick up the item(s) from Casey
Commissary.
Milestones:
Status of Recommendations: Active
Lead Agency: DeCA
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 730-4451
82
Force Support and Entitlements
Issue 7
Action Officer: Mrs. Rieth, HR / Mr. Limtiaco, AAFES / Ms. Baez and Mr. Andrews,
DeCA / Mrs. George, Area I EEO
Issue: Customer Service
Scope: AAFES customer service to Russian and Filipino family members are not
equitable. Those family members feel they are mistreated by the AAFES employees.
Recommendations:
Have PX staff members to take customer service training and force them to provide
same customer service to everyone regardless of their nationality.
Required Actions:
1. Area I will expand the sensitivity training for every employee whose primary function
is “CUSTOMER SERVICE” with help from EEO. In addition, issues that are related to
Foreign born spouses and excessive purchase will be addressed during the training.
2. AAFES requires customer service training annually, but Area I AAFES will insure
that quarterly customer service training and diversity training is implemented
immediately.
Milestones:
Customer service training was completed on 03 Jan 07 with 9 attendees. Class
scheduled for Feb is entitled, "What constitutes bad customer service?”
Our learning facilitators will be conducting the training. We will also schedule our
associates to attend the Area I EEO training that Ms. Vivian George has extended to the
AAFES associates throughout the year.
Status of Recommendations: Closed
Lead Agency: AAFES, DeCA
Support Agency: EEO, HR
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-7189 (Mrs. Rieth), 732-6307 (Mr. Limtiaco),
730-4451 (Ms. Baez), 732-7649 (Mr. Andrews)
Force Support and Entitlements
Issue 8
Action Officer: Mr. Limtiaco, AAFES
83
Issue: Alcohol, Tobacco, and pornography at the PX
Scope: There are so many items that are related to alcohol, tobacco, even
pornography in the PX (not covered). Soldiers and their family members do not want
their kids exposed to those items.
Recommendations:
1. Stock pornographic movies or magazine in the area where children cannot see or
reach. Top shelves should have front pages covered.
2. Do not stock unnecessary magazines that contain similar to pornographic photos
around the registers in PX and Commissary.
Required Actions:
About magazine presentation, AAFES has a very clear policy about the location and
presentation of "adult magazines" which the magazine industry classifies as Men's
Sophisticates (e.g. Playboy). These magazines must have restrictive closures applied
by the supplier to avoid random customer browsing, and are displayed on the top
shelf/shelves of the self-service magazine display rack with only the title showing. An
"adult reading material" panel will be used if the display fixture allows more than the title
show.
Exchanges are to post a sign in the display area stating: WE SELL ADULT-ORIENTED
MAGAZINES TO CUSTOMERS 18 YEARS OR OLDER. PLEASE DO NOT OPEN
SEALED MAGAZINES. Managers are to check the magazine display racks regularly to
make sure adult magazines are not left where underage customers can reach
them...and they check to ensure the restrictive closures are in place.
The magazines at our central-checkout do not fall in this category-they are classified as
Women's General, Women's Fashions, Teen, House & Gardening, Weeklies, Tabloid,
Social-Literary, etc. The criteria for the classification are based on the magazine content
and not the cover. The magazine companies pay retailers, like AAFES, to display their
magazines at their central checkouts.
Normally, the covers of these magazines are not bothersome to our customers.
Nevertheless, we are aware that an occasional issue of a "non-adult magazine" can
have an offensive cover, such as the recent issue of Rolling Stone magazine. (Rolling
Stone is classified as a "social-literary" magazine.) The local general manager then has
the option of placing a panel over the magazine to cover everything but the title until that
issue is sold out. We encourage customers to notify the manager on duty if they are
bothered by any of our central-checkout magazines so appropriate action can be taken.
Milestones:
Status of Recommendations: Completed
Lead Agency: AAFES
84
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-6307
85
Force Support and Entitlements
Issue 9
Action Officer: Mr. Limtiaco, AAFES
Issue: Baby Items in Camp Casey PX
Scope: There are some baby items stocked in Casey PX, but those are not enough,
especially baby toys and clothing items. This situation causes inconvenience for
Soldiers and their families to go to Yongsan Main PX, because there is no other store
available on Camp Casey area.
Recommendations:
1. Stock larger variety of baby items in Casey PX.
Required Actions:
1. The selection of baby items carried is determined by our overall organization sales
data that determines what our exchange customers are purchasing. If there items not
stocked at the Casey PX that our customers are looking for, we offer a "Shuttle"
program in which the PX will coordinate with another AAFES facility within Korea to
have the merchandise they are looking for "shuttle" to the PX they are at.
2. AAFES is also looking for concessionaires to help supplement the baby needs of the
community. This is an ongoing process as prospective vendors are hesitant to provide
that type of business due to the demographics of the area and the return of investment
on the business.
Status of Recommendations: Active
Lead Agency: AAFES
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-6307
86
Force Support and Entitlements
Issue 10
Action Officer: Mr. Limtiaco, AAFES
Issue: Car Seats in AAFES Taxi - Yongsan
Scope: There are many families who do not own a car seat because no one owns a car
in Area I except some Command-sponsored families and DoD civilians. Sometimes,
people have a hard time taking a taxi on Yongsan Garrison to go to the 121st hospital for
doctor‟s appointment. Taxi drivers refuse to take those families anywhere on post due
to this safety issue. It is very difficult to take a baby to the hospital in a stroller from the
Yongsan bus terminal; especially when it in rain or cold weather.
Recommendations:
1. Have car seats available in Taxi or bus terminals on Yongsan.
2. Change all bus routes to stop at the 121 st hospital.
Required Actions:
In accordance with military regulation AR190-5; Motor Vehicle Traffic Supervision; page
19(4-2) (2)-Restraint Systems #d, which basically outlines that all passengers even our
smallest must be in the proper constraints before they can move the vehicle. Because
of the various customers we service, it is very difficult for the taxi contractor to provide
the proper child restraints to comply with the regulation. As a passenger, there are
different types of car seats, which are based on a child's height, weight, not to mention
proper installation of those seats. Because of the fore-mentioned requirements, our
position has always been; since it is a customer choice to use a taxi; it is the customer's
responsibility to have the car seat, a requirement also is mirrored in the outside industry.
There is no quick solution to the problem other than the customer knowing that the
responsibility relies on them to provide the restraint system for the safety of their child.
In addition, AAFES is working with Area-1 PAO on informational articles on this and
other re-occurring Taxi issues to educate the consumer.
Milestones:
Status of Recommendations: Completed
Lead Agency: AAFES
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-6307
87
Force Support and Entitlements
Issue 11
Action Officer: Mr. Limtiaco, AAFES
Issue: Ration Card Checks - CRC
Scope: Civilians are being allowed to enter the PX, Shoppette, and CRC Commissary
in Area I and are not being asked to show their ID and Ration Card upon entry or in
some cases upon purchase. The Shoppette and Commissary ask some civilian
purchaser for their ID and Ration card when checking out. Other civilians who came in
the store at the same time are not checked. The PX does not check for cards when
people enter or when they make a purchase.
Recommendations:
Use AAFES employees to conduct ID and Ration Card Checks at the door and DeCA
employees in the Commissary to do the same. By doing this, it would discourage some
illegal activities by those shoppers, such as black marketing.
Required Actions:
1. Training of the AREA I AAFES associates was completed on 09 Jan 07. AAFES is
also placing signs at the front of the facilities to let customers and unauthorized
personnel know that AAFES facilities are for "authorized" ID holders.
2. Customers can contact the AAFES 24-hour hotline at 732-6285 and the General
Manager will respond to each callers issue to correct the situation.
3. MPs will conduct “Spot Checks” more often.
Status of Recommendations: Completed
Lead Agency: AAFES
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-6307
88
Force Support and Entitlements
Issue 12
Action Officer: MAJ Harris, 2ID G1
Issue: Overnight Pass Policy – 2ID
Scope: 2ID Soldiers (in some units) are not being allowed to request an overnight pass
during weekends. The request used to be allowed, but certain commanders no longer
grant any overnight passes. Now Soldiers cannot get passes for events or leisure
activities that requires longer travel time, so Soldiers cannot go anywhere else but Area
I, Area II, and Osan. Therefore, many Soldiers feel trapped in their barracks.
Recommendations:
1. Implement a 2ID command Overnight Pass Privilege policy that provides for fair and
equitable treatment of all Soldiers assigned.
Required Actions:
The 2ID Policy Letter # 7 General Order Regarding Off Installation Curfew and 2ID
Leave and Pass Policy is currently under review due to recent events. Once that review
is complete, and recommended actions have been approved by the 2ID CG, G1 will
release a revised Leave and Pass Policy. Until then, no additional information is
available.
Milestones:
Status of Recommendations: Active
Lead Agency: 2ID G1
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-6131
89
Force Support and Entitlements
Issue 13
Action Officer: LTC Kelly, PMO
Issue: Post Access Policy
Scope: There are many Russian spouses in Area I. These spouses cannot sign in their
family members from Russia, even their own mother, unless they request a pass at
least two months prior. In addition, it has been heard, that if the sponsor of the Russian
spouse is an officer, the Russian family member can get on post without any problem or
hassle. This problem can cause Russian spouses to feel discriminated and frustrated.
Recommendations:
Revise a policy to allow Russian family members to be signed in by their direct sponsor
without long preparation period or hassle under reasonable circumstances.
Required Actions:
1. IAW USFK Reg 190-7 Under Appendix G Designated Country Personnel (DCP) are
listed and Russia falls under that Appendix.
2. USFK Reg 190-7, (4-3) states all personnel who want to apply for an exception to
policy list in order to be granted access to any USFK installation must submit a written
request at least 20 working days prior to the visit. However, exceptions to the above
policy must be approved by the DCOS, USFK.
3. Provide information regarding this policy to the command through available media
resources and Family Readiness Groups (FRG)
Milestones:
Status of Recommendations: Completed
Lead Agency: Provost Marshall Office
Approved by: COL Forrest R. Newton
Action Officer Phone: 730-4412
90
Force Support and Entitlements
Issue 14
Action Officer: Mr. Atwater, Area I DPTMS
Issue: Inter-Area Post Pass
Scope: If a Soldier signs in his fiancé on one camp, he can take her almost everywhere
on the camp. However, if the couple decides to go to another post in Area I, the Soldier
has to sign her out, take a Korean bus to the next post, and then sign her in again as
guests are not allowed to ride the inter-post buses. It causes some difficulties (time,
financial, and geographic) for the couple, especially if both of them are not familiar with
Korean transportation system or location of bus services.
Recommendations:
1. Establish a new post access policy that a pass from one installation is valid on
different posts.
Required Actions:
First, we will dispense with the disarming term, "fiancé”. A “fiancé" is a "guest”. We do
not distinguish between "guests”.
Soldiers, US Civilian employees, dependents, and KN employees are allowed to bring
"guests" on base. The personal "guest" is a foreign national of whom we know nothing
about and who on his or her own would not be permitted access to post. The Contract
Security Guard maintains control over that "guest's" ID card and issues them a
temporary "guest" pass which clearly states that they must be with their sponsor at all
times. When the Sponsor (Soldier, US Civilian Employee, Dependent or KN Employee)
brings the "guest" back to the access control point and escorts the "guest" back off post
then the "guest" gets his or her ID card back and returns the temporary access "Guest"
pass to the Contract Korean Security Guard.
We want to know where "guests" are, obviously and who they are with. The only
mechanism we have for that is by maintaining their ID card and the log in of the sponsor
at the access gate they came through. With that ID card and the log we know that
"guest" is on Camp Casey/Hovey and if they don't come back then we know where to
start looking for them. If they are permitted unencumbered access all over Area I then
we really do not know where they are. And what happens if the Soldier and his "guest"
are authorized access to every camp in Area I? They get on a bus at Casey and travel
down to CRC. Maybe they decide they want to go do something in Uijongbu or
Seoul.......first they have to get back on the bus and go all the way back to Casey to
retrieve the "guest's" ID Card and turn in the temporary access guest pass at Casey.
What seems convenient in one circumstance is time and financially consuming in
another circumstance.
People have no idea how often Soldiers, US civilian employees, dependents and KN
employees just leave their guests unescorted to roam around at will on post. If these
91
free roaming/free grazing "guests" have Area I wide temporary access guest passes
they will be able to go anywhere they want without supervision or our awareness.
We currently have a good balance of allowing personnel to bring guests on post and
maintaining a modicum of security.
All Area Commands currently follow the same policy with regard to guests being
required to sign in and sign off at each camp/installation.
The issue will be discussed by 2ID/Area I Well Being Committee for action.
Milestones:
Status of Recommendations: Active
Lead Agency: Area I DPTMS
Support Agency:
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-9103
92
Force Support and Entitlements
Issue 15
Action Officer: Mr. Welin, DOL / Mr. Limtiaco, AAFES
Issue: Annual Clothing Allowance for high OPTEMPO units and heavy labor MOS
Scope: On average, the Annual Clothing Allowance is enough to maintain a Soldier‟s
uniforms. However, high OPTEMPO units and specific MOS place a high degree of
wear and tear on clothing items. The situation requires the Soldier to replace items
more quickly than Soldiers in low OPTEMPO units or MOS that do not require a large
amount of physical labor.
Recommendations:
1. Establish a direct exchange program with Clothing Sales or CIF, so Soldiers can take
a direct exchange memo signed by his/her company commander to turn in the old
uniforms, such as BDU, ACU, Boots, Cap, and so forth. In addition, replacement items
will be issued to the Soldiers. This program could apply to all units with strict guidelines
or apply to high OPTEMPO units and heavy labor MOS.
Required Actions:
The Directorate of Logistics is working with the 2ID to see if coveralls can be issued as
a possible course of action.
Milestones:
Status of Recommendations: UNATTAINABLE at MACOM
Lead Agency: DOL, AAFES
Support Agency: CIF
Approved by: COL Forrest R. Newton
Action Officer Phone: 732-9544 (Mr. Welin), 732-6307 (Mr. Limtiaco)
93
Force Support and Entitlements
Issue 17
Action Officer: CSM Bunce, Area I Command Sergeant Major
Issue: Wear of the Chaplain‟s Service Cross on KATUSA Uniform and Need for
Increased Support
Scope: Within the 2nd Infantry Division, there is only one ROK Army Chaplain stationed
at Camp Red Cloud who can provide religious support to KATUSA Soldiers. And, many
of KATUSA Soldiers assigned to Camp Hovey and Camp Casey do not feel comfortable
to request help or religious support to the US Army Chaplains assigned to their units.
Therefore, there is a need for KATUSA Chaplain Assistants be easily recognized by
other KATUSA Soldiers. In addition, there is only one KATUSA Chaplain Assistant in
each Battalion, so it is very difficult for a KATUSA Chaplain Assistant to provide
appropriate religious services for all KATUSA Soldiers who need help for various
reasons. More KATUSA Chaplains would help ease this task.
Recommendations:
1. Let KATUSA Chaplain Assistants be distinguished by a cross above the ROK Army‟s
tag on the left chest pocket of the uniform for easier identification.
2. Increase the number of KATUSA Chaplain Assistants to help ease the support
burden.
Required Actions:
2ID ROKA Staff Command Sergeant Major
Milestones:
ROKA CSM has discussed this with Commander and has reported the "Flop" could be
authorized upon design approval. ROKA Staff has the mission and will incorporate
uniform change.
Status of Recommendations: Active
Lead Agency: Area I CSM and ROKA Staff Command Sergeant Major
Support Agency:
Approved by: Col Forrest R. Newton
Action Officer Phone: 732-7167 (CSM Bunce)
Medical and Dental
Issue 1
Action Officer: MAJ (P) McDaniels, Division Surgeon
94
Issue: Tri-Care Prime for Non-Command Sponsored Families
Scope: Non-command sponsored families are ineligible for Tri-Care prime enrollment
in 2ID/Area I. Tri-Care standard dictates active duty family members pay initial up-front
costs at host nation medical facilities. This policy causes financial strain for Soldiers
and families.
Recommendations:
Revise policy to give non-command sponsored families the ability to use Tri-Care prime
or Tri-Care standard.
Required Actions/Milestone:
1. Eliminate “Tri-Care standard” from recommendation. Non-command sponsored
family members automatically qualify for Tri-Care Standard.
2. Will discuss recommendation with 18th MEDCOM commander.
Status of Recommendations: Forward to MACOM
Lead Agency: 2ID Division Surgeon
Support Agency: TRICARE
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-6020
95
Medical and Dental
Issue 2
Action Officer: COL Schmidt, 618th Dental Company
Issue: Availability of Routine Dental Care
Scope: The dental staff to Soldiers ratio is inadequate. For every 1,795 Soldiers, there
is one hygienist, and for every 1, 346 Soldiers, there is one dentist making it difficult to
schedule routine dental care at Camp Casey. Soldiers missing scheduled appointments
also contribute to unavailability of routine dental care, causing future dental problems.
Recommendations:
1. Change Soldiers to staff ratio by increasing the dentist staff.
2. Implement a policy authorizing the chain of command to use disciplinary actions to
enforce appointment attendance.
Required Actions:
The commander of the 618th Dental Company is the responsible for the assignment of
assets in the four areas in the Republic of Korea. The commander is aware of the
unfavorable staffing ratios at Camp Casey and plans to shift resources during the
normal PCS cycles.
Milestones:
Status of Recommendations: Active
Lead Agency: 618th Dental Company
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-6910
96
Medical and Dental
Issue 3
Action Officer: MAJ (P) McDaniels, Division Surgeon
Issue: Tri-Care Information Card
Scope: Tri-Care program can be difficult to use when Soldiers and their families are
out of their local region or in a different country. If Soldiers fail to notify Tri-Care in
specific cases, then they may have to pay the cost out of their pocket.
Recommendations:
1. Provide a Tri-Care card with user‟s name and instructions in English on the front of
the card with contact numbers for their country or region. For overseas, put instructions
in the local language with instructions on the back of the card, so local hospital staff can
understand Tri-Care procedures.
2. Never make a Soldier pay extra out-of-pocket cost for emergency services because
he/she did not call. Getting medical care in emergency situation is more important than
making a phone call to an insurance company.
Discussion Points:
TRICARE pamphlet titled “Healthcare When Traveling in the Remote Pacific” is
available. Information pertains to AD service members only. International SOS must be
notified after emergency treatment/hospitalization rendered.
In emergent situations, conditions that threaten life, limb or sight, the service member is
not required to contact International SOS before services are rendered. Notification
should be made as soon as possible once the service member is stable. For urgent
care, service member must call International SOS BEFORE receiving treatment. If
urgent treatment is rendered before International SOS is notified, the service member
must pay out of pocket and then claim filed with TRICARE region enrolled. International
SOS responders speak English.
Required Actions/Milestones:
1. Provide Discussion Points
2. Pamphlet meets intent of “Tri-Care card”. No further action warranted.
3. Service member should be informed of TRICARE policy during leave
counseling by unit.
Status of Recommendations: Completed
Lead Agency: 2ID Division Surgeon
Support Agency: TRICARE
97
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-6020
98
Medical and Dental
Issue 5
Action Officer: COL Schmidt, 618th Dental Company
Issue: Dental Care for Non-Command Sponsored Civilians
Scope: For a Non-Command Sponsored dependent to get dental care, they must be
enroll in United Concordia. When Soldiers try to enroll family members, they often
receive an e-mail several days later rejecting the application without any reason or
alternate route to seek other means of dental care.
Recommendations:
If the spouse can receive medical care in a Non-Command Sponsored area, then dental
care should be provided as well. If not, there should be a more “user-friendly” way for
applying dental care. In the event that the application is rejected, point the individual in
the proper direction to receive alternate care.
Required Actions:
Please provide rejected e-mails to COL Schmidt so he can address them to Mr K. Suh,
the 618th Dental Company‟s Tri-Care Representative. The Camp Casey dental clinic
does provide emergency dental services for family members. The funding for and
assignment of additional dental staffing to provide comprehensive dental care to all
family members in Korea is a political issue and a solution will require negotiations
between the Army senior leadership and US government agencies. (Please define “If
not, there should be a more “user-friendly” way for applying dental care.”)
Milestones:
Status of Recommendations: Forward to MACOM
Lead Agency: 618th Dental Company
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-6910
99
Relocation, Housing, and Transportation
Issue 1
Action Officer:
Issue: CRC Front Gate
Scope: The turnstile gate prohibits people with strollers and large packages from
accessing the post, and there is no access for the individual with disability. This creates
a safety issue, as it forces pedestrians to use the vehicular entrance. Pedestrians in the
vehicle lane are exposed to significant safety hazards.
Recommendations:
1. Replace the turnstile gate with a handicap accessible walkway.
2. Install a pedestrian gate large enough to accommodate individuals with strollers and
large packages.
Required Actions:
Milestones: Gate was reconstructed to allow for handicap access.
Status of Recommendations: Completed
Lead Agency:
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone:
100
Relocation, Housing, and Transportation
Issue 2
Action Officer: Mr. Lee, DPW
Issue: Rodents, Insects, and Pests in the Barracks
Scope: Soldiers report hearing and seeing rodents, insects, and other pests in the
barracks. These pests carry infectious disease (e.g. hemorrhagic fever or malaria).
These diseases are a health risk to the 2ID/Area I community
Recommendations:
1. DPW should provide quarterly briefings to units.
2. Pest control should be provided on a monthly or as needed basis.
Required Actions:
1. Provide funding of $250K for material costs.
2. Will work with units to enforce “room Inspection” and to have information
campaign.
Milestones:
1. Set up briefing schedule to units – January 07
2. Survey dumpsters and rash bin: January 07
3. Cost Estimate and Design: February 07
4. Trash bin construction: May 07-Sep 08
Status of Recommendations: Active
Lead Agency: DPW
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-9049
101
Relocation, Housing, and Transportation
Issue 3
Action Officer: MAJ Harris, 2ID G1
Issue: Dual Military Residence in Second Infantry Division (2ID)
Scope: Dual military housing in 2ID is not authorized. Because Soldiers are not
allowed to live together, couples lack privacy, which creates frustration and disharmony
in the marriage.
Recommendations:
1. Establish a 2ID policy letter authorizing dual military couples to live together.
2. Allow married Soldiers to cohabit in their barracks rooms or suites.
Required Actions:
There is a policy that dual military personnel can request co-habitation in the barracks.
2ID G1 will coordinate with Area I, Area II, and Area III Commanders for additional
information on Dual Military sharing Barracks space. 2ID G1 will then draft a 2ID policy
and release through 2ID channels. Once this policy is approved, 2ID G1 will advertise
the policy through command information channels.
Milestones:
Status of Recommendations: Active
Lead Agency: 2ID G1
Support Agency: DPW
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-6131
102
Relocation, Housing, and Transportation
Issue 4
Action Officer: Mr. Atwater, Area I DPTMS
Issue: CRC Front Gate Security
Scope: The Camp Red Cloud front gate is too open. It is a problem because it seems
anyone can enter the gate if someone is not watching. There are only two or three
Korean security guards to check IDs and the gate is not properly supervised as it should
be.
Recommendations:
Place more security guards to watch the gate.
Required Actions:
The CRC front gate has been remodeled and completed. The Turnstile is gone and a
large gate has been constructed.
Milestones:
Status of Recommendations: Completed
Lead Agency: Area I DPTMS
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-9103
103
Relocation, Housing, and Transportation
Issue 5
Action Officer: Mr. Welin, 2ID/area I DOL
Issue: Bus Schedule
Scope: Some 2ID Soldiers take classes in Yongsan and buses stop running too early.
College classes end between 2100 and 2130 hrs and there is no bus available to come
back to Camp Red Cloud. In addition, some Soldiers have shift work schedule.
Currently, buses start running too late and end too early to accommodate educational
and mission requirement.
Recommendations:
1. Initiate bus schedule to reflect 0500-2300 operating hours.
Required Actions:
MWR and DOL will look into a shuttle bus schedule and report back at the next meeting.
Meanwhile, the last bus will depart from Yongsan at 9:20 p.m. instead of at 9 p.m.
starting Feb 20.
Milestones:
Status of Recommendations: Active
Lead Agency: DOL
Support Agency: MWR
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-9544
104
Relocation, Housing, and Transportation
Issue 6
Action Officer: Mr. Welin, 2ID/Area I DOL
Issue: Barracks Condition (Shower drips and broken Laundry Machines)
Scope: Showers leak (from drips to streams) from showerheads, and many laundry
machines are broken in barracks. This causes unhealthy molding in the showers and
DPW will not fix it unless it leaks really badly. Most of cases, people from DPW say
they cannot fix it because they do not have parts that fit in the shower, washers and
dryers. Those situations cause unhealthy living environment and inconvenience for
Soldiers.
Recommendations:
1. Purchase more parts for American appliances in barracks.
2. Re-certify DPW work forces and force them to maintain the standards, so they do not
need to visit a room several times to fix just one problem.
3. Provide enough financial support to repair laundry machines or replace old items
with new machines
Required Actions:
1. Area I Washer and dryer repair and replacement program was restructured in Jan 07
and is working well.
2. DPW will send a special team to fix shower drips in reasonable time.
Milestones:
Status of Recommendations: Completed
Lead Agency: DOL
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-9544
105
Family and Community Services
Issue 1
Action Officer: Mr. Campbell, Education Center
Issue: English as a Second Language (ESL)
Scope: There is a need for ESL classes with a structured curriculum and academically
certified instructors that are available to Soldiers, civilians, and family members.
Currently ESL instructors are not dedicated to teaching because they are selected on a
volunteer basis, they are not academically qualified, and there is no set curriculum.
Mission accomplishment and productivity are hindered due to lack of communication
within the Army community.
Recommendations:
1. Establish enhanced ESL program with a paid qualified instructor who speaks both
English and Korean.
2. Offer classes that accommodate everyone‟ work schedule and that are not contingent
upon the number of students enrolled.
3. Allow qualified Soldiers that have teaching credentials the opportunity to teach
classes if they are within one year of retirement.
Required Actions:
Offer ESL classes that are taught by qualified professional instructors.
Milestones:
1. ESL classes are in the current Central Texas College (CTC) contract, and can be
offered. These are three (3) semester hour courses that cost each student $160.00 a
semester hour. However, there is a minimum class size requirement of nine (9)
students. Classes can be presented at hours and locations upon request.
2. CTC also has a KATUSA English Language Training Program that is presented at
Camp Jackson. That program is not under Education Division, it is under Eighth Army
G-3 and is paid for with G-3 funds at a cost of $94.00 per classroom hour.
3. CTC will accept, and evaluate applications from qualified Soldiers.
Status of Recommendations: UNATTAINABLE at MACOM
Lead Agency: Education Division
Support Agency: HR
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-7015
106
Family and Community Services
107
Issue 2
Action Officer:
Issue: Living Quarters Allowance (LQA)
Scope: There are inequalities in the current LQA policy in regards to the eligibility
requirements. LQA is only given to certain grades hired outside of Korea (usually GS-9
and above) and some hard-to-fill positions for local hires by exception. The LQA policy
creates financial hardship for those deemed ineligible.
Recommendations:
Provide LQA to all members of the civilian work force.
Required Actions:
Milestones:
Status of Recommendations: Unattainable at MACOM
Lead Agency:
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-7766
108
Family and Community Services
Issue 3
Action Officer: MAJ Harris, 2ID G1
Issue: Extra Curricular Activities
Scope: The chain of command is not verbally re-enforcing information about extra
curricular activities. Soldiers and family members are being deprived of the opportunity
to participate in life-enhancing extracurricular activities due to a lack of information.
Recommendations:
1. To reach all Soldiers, disseminate information about extra curricular activities
regularly during weekly unit formations.
2. Designate a unit level social coordinator to attend FRG (Family Readiness Group)
meeting to disseminate information about community events and activities to Soldiers
and their families.
Required Actions:
1. 2ID is working to better advertise events in Area I, II and III by passing information
through Command Information Channels such as the Weekly Bulletin, AFN advertising,
and the FRG Newsletter. The 2ID PAO has added a Community Events area on the
2ID Homepage; this section will contain flyers and information on events in Area I, II,
and III as provided by those Area Commanders. G1 will also pass information through
the G1/S1 channels, directing brigade and battalion S1s pass the information to their
subordinate commanders.
2. More Community Service Announcement will be on AFN TV.
Milestones:
Status of Recommendations: Active
Lead Agency: 2ID G1
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-6131
109
Family and Community Services
Issue 4
Action Officer: CSM Bunce, Area I Command Sergeant Major
Issue: BOSS events
Scope: Many Soldiers complain there is nothing to do and BOSS puts out information
that not many Soldiers can participate or are interested in.
Recommendations:
When BOSS plans events for Soldiers, communicate with them and seriously consider
their opinions. It is one of the keys to have successful events. Utilize different methods
to find needs, such as surveys, interview, conducting a special meeting, and so forth.
Required Actions:
There are four BOSS councils here in Warrior Country and they can be found at Camps
Stanley, CRC, Casey, and Hovey. Each of them conducts weekly BOSS meetings.
Soldiers are highly encouraged to attend these meetings.
1. Soldier can access the BOSS Calendar which is posted on the enclosed Web Site
http://mwr.korea.army.mil/boss.htm or seek out their unit BOSS representative to who
can provide them with an updated 6-month BOSS Activities/Programs Calendar.
Another avenue that a soldier can obtain upcoming BOSS Activities is by tuning in on
Warrior Country AFN, 88.3 FM and 88.5 FM at 1500 hours every Thursday.
2. Soldiers who have concerns about current or future scheduled activities may
address them directly through their unit BOSS representative or they may attend their
local BOSS Council Meetings and air their concerns in person. Also, they may call the
24/7 BOSS Hot Line, DSN 732-6821 or contact the Area I BOSS MWR coordinator at
DSN 732-6821, cell # 010-6440-2147
3. Soldiers interested in other Area I MWR happenings can tune into Warrior Country
AFN, 88.3 FM or 88.5 FM every Friday at 1500hrs or check out www.warriormwr.com
for more information.
4. Recent BOSS CIP was conducted with a commendable rating in Area I. All BOSS
events are planned and entered in the BOSS-training calendar, which is verified every
month by the MWR. Those 2ID Units become more participative in all of the Soldiers
functions.
Milestones: IG Inspection of Area 1 program
Status of Recommendations: Active
Lead Agency: Area I CSM
Support Agency: MWR
Approved By: COL Forrest R. Newton
110
Action Officer Phone: 732-7167
Family and Community Services
111
Issue 5
Action Officer: MAJ Harris, 2ID G1
Issue: Civilian Employee Management
Scope: In 2001, there were twice as many Soldiers and half as many civilian
supervisors at Camp Hovey, and service was much better than now. Now, we have
many civilians who have “chief titles” but Soldiers get frustrated because it takes too
long to get things done or Soldiers do not receive good service that they deserve.
Recommendations:
1. Bring an outside audit of the installation to evaluate how much value Solders are
getting out of all the senior civilian work forces, such as GS13, 14, and 15.
2. Let the 2nd Infantry Division run the installation not Civilian staff from IMCOM
(KORO).
Required Actions:
This issue is about the relationship between Soldiers and contractors who work at
Simulation Center. Rewrite the relationship in work places and widely disseminate it to
prevent misunderstanding.
Milestones:
Status of Recommendations: Active
Lead Agency: 2ID G1
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 732-6131
Family and Community Services
112
Issue 6
Action Officer: MAJ Kone Faulkner, AFN Korea
Issue: Quality of AFN Radio Program
Scope: Some Soldiers really do listen to AM radio. The radio service here in Area I is
so amateur that it is embarrassing. There is a strong need for AFN radio staff to
evaluate the program that they provide for Military personnel.
Recommendations:
1. Have a human in the studio so audiences do not hear so many messages popping
up in the middle of a news broadcast (especially during NPR shows).
2. Bring back AFN sports. Many Soldiers listen to the NFL and MLBB or AM Radio.
There are no substitutes on Korean Radio.
3. Have some better Public Service Announcements. For example, AFN Radio runs
the “Local Terrorist” cut 2 or 3 times every hour
Required Actions:
1. Promote 88.3 and 88.5 FM AFN radio station in lieu of 1197AM. AM comes out of
Seoul and is basically alternative programming for the older generation. FM is for the
younger Soldiers.
2. Banners are being made and will be displayed across the bus stations and
throughout the Uijeongbu and Dongducheon enclaves promoting the FM stations on
AFN. In addition, more publicity will be done by AFN in the Morning Calm and
Indianhead newspapers promoting listening to 88.3 and/or 88.5 FM.
3. Questionnaires are given out every Thursday at the Camp Stanley WRC to incoming
Soldiers to ask them what kind of music they want to hear on AFN FM radio.
4. AFN plans to insert local public service announcements in Area I once they get the
automatic system in place toward the end of the month so we don‟t have to listen to the
PSAs for Taegu, Seoul, etc .that don‟t pertain to our specific area.
As far as AFN sports is concerned – back in Sept. the broadcast center in California
said only those living on post will be able to get AFN Sports – if you live off the camp
you must lease an AFN decoder from the local PX to watch AFN sports.
Milestones:
Status of Recommendations: Active
Lead Agency: AFN Korea S3
Support Agency:
Approved By: COL Forrest R. Newton
Action Officer Phone: 724-5077
113
2008 Issues
2ID / USAG Red Cloud
114
Sample Page
Action Office: OPR (Office of Primary Responsibility
Issue:
Scope:
Recommendations:
Required Actions:
Milestones:
Status of Recommendations: Active
Lead Agency: OPR (Office of Primary Responsibility
Support Agency: OCR (Office of Collateral Responsibility)
Approved By: OPR Branch Chief
Action Officer Phone:
115
Force Support and
Entitlements
08 - 01
Issue: Kosher items in commissaries
Scope: USAG Red Cloud Commissaries do not offer kosher meats and other religious
food items.
Recommendation: Implement a purchase agreement with a local vendor to purchase
Kosher items. These items should range from Basmati Rice and Kosher meats.
Required Actions: None - Fact: Kosher items are readily available from the Yongsan
Commissary. Due to extremely poor sales, the smaller stores do not stock these items;
however, they may be ordered for any customer needing them.
Milestones: None
Status of Recommendations: Closed
Lead Agency: AAFES
Support Agency: AAFES
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone: 732-7649
116
08 – 02
Issue: Retirees eating in dining facilities
Scope: Some civilians and Retirees are not authorized to dine in the facility with
soldiers. Several times, it has been told to civilians that they are not allowed to dine in
the Dining Facility with soldiers unless it is on Holidays and special occasions.
Recommendation: Allow at a minimum Retired Civilians to dine in the dining facility
with soldiers. As a benefit to their service. They should be able to dine at any military
facility in Garrison. Patrons should show their Retired ID cards and pay the service
charge if they wish to dine at such facilities if required.
Required Actions: None: Fact: Exception to policy has been submitted and returned
with limited authorization for civilians to subsist in the DFAC. i.e. breakfast meals and
designated installations.
Milestones: None
Status of Recommendations: CLOSED
Lead Agency: DOL
Support Agency: DOL
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
117
08-03
Issue: Insufficient stocks of meats in commissary
Scope: The Camp Casey Commissary frequently runs out of meats around paydays.
Recommendation: Keep high demand items on the shelves and in stock in
Commissaries in the USAG Red Cloud communities. Order items in a timely manner to
ensure the shelves do not go empty on high demand items.
Required Actions: None - Fact: The Camp Casey Store Manager has assured that
this problem has been resolved with an increased order of the fastest movers.
Additionally, Camp Red Cloud and Camp Stanley Store Managers have been briefed on
the importance of ordering enough of the fastest moving meats to cover the demand of
the shopping community.
Milestones: None
Status of Recommendations: Closed
Lead Agency: DeCA
Support Agency: DeCA
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
118
08-04
Issue: Commissary hours
Scope: Camp Casey Commissary does not stay open long enough on weekdays. For
Soldiers who live at Camp Hovey it is almost impossible to get there in time, if you work
until at least 1700, eat dinner and catch the bus to Casey.
Recommendation: Reduce hours on Fri, Sat, and Sunday to 1900. Increase hours on
Tuesday, Wed, and Thursday until 2000. On weekends, there is no need to stay open
late because people have the afternoons off. Currently the hours of operation are T,
Wed, Thu- 1100-1900; Fri, Sat and Sun-1100-2000.
Required Actions: Beginning Tuesday, 5 February 2008, the Camp Casey
Commissary will open at 1100 hours and close at 2000 hours on a trial basis. On
Sunday, the commissary will open from 1100-1900 hours. The commissary will open
1100-2000 on Tuesday and 1100-1900 on Sunday beginning 5 February.
Milestones: None
Status of Recommendations: Closed
Lead Agency: DeCA
Support Agency: DeCA
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
119
08-05
Issue: DECA hours of operation and personnel
Scope: The fact that DECA is closed on Mondays represents a problem for the
Families living in this area. The personnel is not always friendly and willing to help with
new requests (specially the managers) of item not available at the Commissary.
Recommendation: 1. Implement a training program for DECA personnel, so then they
can be friendlier and customer oriented.
2. Consider new option of opening the commissary earlier and maybe special schedule
for Mondays
Required Actions: All management and employees are briefed on the importance of
good customer
relations.
The Camp Casey Commissary will change their hours of operating, on a trial basis,
beginning 5 February. The hours of operation will be 1100-2000 hours on Tuesday and
1100-1900 hours on Sunday. Commissaries are closed on Mondays due to budget
issues and the commissary needs time to properly clean and maintain the buildings.
Additionally, this one day closure allows us to schedule off time so as not to impact the
manpower availability during our open hours
Milestones: None
Status of Recommendations: Closed
Lead Agency: DeCA
Support Agency: DeCA
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
120
08-06
Issue: Items at the PX
Scope: No baby clothes for the Casey PX. A lot of Families here with new babies and
there is not availability with item related newborn babies.
Recommendation: Provide more merchandise for the PX we have here many Families
NCS and we feel left behind.
Required Actions: Expanded the infant/toddler clothing and accessories. Initiated re-
order infant/toddler clothing and accessory programs with first orders to be received
within 8 weeks (Mar/Apr timeframe). Coordinate first spouse support meeting for
Monday, 28 Jan at Camp Casey. Follow-up action to be completed by Casey Store
Manager and General Manager.
Milestones: New items are being ordered and shipped to the Camp Casey Post
Exchange. The Post Exchange will also maintain a purchase list of most popular items
and items requested.
Status of Recommendations: Closed
Lead Agency: AAFES
Support Agency: AAFES
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
121
08-07
Issue: Exchange rate (before Conference)
New Title: ATM Usage Fees:
Scope: The dollar is lower in comparison with the WON. In addition to this we are
paying the banking charge every time we do a withdrawal. We are loosing a lot of
money especially as NCS spouses and Families.
New Scope: ATM Fees currently exist for the balance and withdrawals for non-account
holders with the Community Bank. Soldiers, Families and Civilians are charged $1.00
for inquiries and $1.50 withdrawals. These individuals are forced to pay the charge
because no other ATM‟s are available. Cumulative applications of fees result in
significant cost to Army Families. This additional burden degrades financial
responsibility, food, clothing, bills, and other recurring expenses, future fiscal security,
and compromises saving capacity.
New Recommendation: Eliminate the balance inquiry fee and reduce withdrawal fees.
Recommendation: Make an agreement with the Bank of America to avoid the banking
charge for any withdrawal.
Required Actions: None - Fact: All ATMs on the peninsula are charging a fee when
using the network. These funds are charged by the Soldiers bank and do not go to the
DOD Community Bank. Each civilian banking facility is required to pay a network fee
and that fee is being passed on to the customer whenever the Soldier chooses to use
the ATM Service.
Milestones: Ensure that all service members get the training in the Personal Financial
Management Training (PFMT) required by the DoD for all first term active duty service
members.
Status of Recommendations: Closed
Lead Agency: 176th Finance
Support Agency: Community Bank
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
122
08-08
Issue: Facilities closed almost 20% of the week at Camp Stanley
Scope: No access to facilities such as PX, Barber shops and Commissary. This is very
hard on Families Not have a facility open when you need it.
Recommendation: Not Sure
Required Actions: Stanley PX extended hours of operation on weekends due to
BOSS recommendation. Concession activities operate daily 1100 – 1900 hrs and
closed on Thursday‟s.
Milestones: None
Status of Recommendations: Closed
Lead Agency: AAFES
Support Agency: DeCA
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
123
08-09
Issue: Pulling duty during ETS/ PCS clearing process. USFK policy is insufficient.
New Issue Title: Performance of duties during out-processing
Scope: Soldiers are being put on CQ and other Duty rosters while clearing. Clearing is
a very busy time while preparing to depart an area. Time is also very important to the
clearing Soldier, as he/she is overwhelmed with daily clearing and organization. Time
lost while on duty interfere with Soldiers who actively participate in ACAP. Resumes and
travel arrangements, college application, Job searches are all a priority at this time. All
policies that are in place at this time leave it up to the commander to determine when
the soldier comes off the duty roster.
New Scope: Soldiers preparing for transition are being placed on duty rosters. The
situation is further complicated by the fact that the duty may include operating a military
vehicle during this time frame, which contradicts @ID Policy. Time lost while performing
these duties interferes with various out-processing activities, ACAP, resumes, travel
arrangements, college application and job searches are all priority during this time. This
results in poor preparation for the Soldiers future.
Recommendation: Set up a policy that not only keeps the soldier off the duty roster 15
days out form his/her departure, but force commander to abide in the guidance of the
policy. This will allow the Soldier ample enough time to out-process and to be actively
involved in managing his/her transition.
New Recommendation: Establish and enforce Eighth Army Regulation guaranteeing
the exemption of Soldiers from the duty roster 15 days prior to DEROS date.
Required Actions: Fact: Each Company Commander internally has their own policy
for Soldiers within 30 days of ETS/PCSing for release of responsibility of Soldiers to pull
detail/duty. This action has been forwarded to 8th Army for further staffing to possibly
look at implementing a USFK pen wide policy affecting Soldiers leaving within 30 days
and specifically stating when Soldiers will be released from detail/duty obligations.
Milestones: 2ID adopted a policy letter to allow this recommendation to become reality
in USAG Red Cloud community and 2ID. The policy letter is attached below.
Status of Recommendations: CLOSED
Lead Agency: G-1
Support Agency: G-1
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
124
125
08-10
Issue: Movies
Scope: Area 1 gets the oldest Movies, while Yongsan get the newest. It is Important to
take in consideration that most of the Soldiers live in Area 1, and the Officers live in
Yongsan.
Recommendation: Have the same Movie schedule to all areas. This will keep people
motivated. We feel like having left over from other areas. The oldest gets to Area 1, the
best and the newest got to Yongsan.
Required Actions: Fact: All AAFES movie theaters receive “first run” movies. AAFES
contractual agreement with the movie distributors provides AAFES theaters in Pacific to
receive the first-run movies within two weeks of release. The only reason a first-run
movie will not be available within this timeline is if there is not enough “print” for the
distributors to provide to AAFES. First-run movies run a “circuit” in Korea and USAG
Red Cloud is normally one of the first areas to receive the first run movies, due to the
demographics in the area with unaccompanied single soldiers and troop strength of the
USAG Red Cloud Community.
Milestones: None
Status of Recommendations: Completed
Lead Agency: AAFES
Support Agency: AAFES
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
126
08-11
Issue: Not tracking Soldiers paperwork
Scope: One of my pregnant Soldiers turned in her curtailment paperwork in June. She
found out that it was left in her company's S1 office until July. She is scheduled to leave
Korea 5 Sept 07, before her third trimester. She has contacted S1 and they told that
they did their part and to contact G1. This Soldier has been getting the run around for
sometime now. She still has no orders, or assignment, and she has less than 20 days in
country.
Recommendation: there should be some type of tracking system via internet, so the
soldiers are able to check the status of there paperwork.
Required Actions: Each Brigade has their own internal tracking system that allows
them to track actions. Tracking system will track actions through each process or office
to its designated processing authority. G1 has their own internal tracking system that
does not allow Brigades to access or see actions that are processed through the G1.
In October 2008, Army wide will implement a data system (DIMHRS) Defense
Integrated Management Human Resource System. This system will allow S1/Bdes to
help manage Soldiers actions more slowly and directly.
Milestones: None
Status of Recommendations: Completed
Lead Agency: G-1
Support Agency: G-1
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
127
08-12
Issue: PX/ shoppette ration abuse
Scope: At Camp Red Cloud, on a daily basis, you can witness personnel buying in
excess of alcohol and vitamins and Spam. Specific individuals are making such
purchases several times a day.
Recommendation: Allow only authorized personnel in the PX / Shoppette. Install
surveillance cameras to monitor patrons being in excess. The staffs in those facilities
see the abuse and condone it.
Required Actions: Fact:
Regarding excessive alcohol purchases, USFK, J1 recently implemented a peninsula-
wide Double Swipe Scan (DSS) Program that permits timely and accurate review of all
beer and alcohol sales and quick identification of individuals who violate their monthly
limits. A significant drop in sales has been noted at local retail outlets indicating that
DSS is having a real impact on excessive purchases.
As for other items subject to purchase rates in excess of personal needs, USFK J1 has
expressed an intention to expand the scope of DSS surveillance t o include these items.
The USAG Red Cloud Provost Marshal presented a proposal to the Commander on 14
January that he request of USFK an immediate expansion of DSS in local AAFES retail
facilities to help curb purchases in excess of personal needs.
Milestones: None - Present the request for expansion of items covered by DSS to the
USFK, J1 at the next USFK Black Marketing Prevention council meeting.
Publicize information related to local enforcement agency of ration control standards to
inform the community of the consequences of violation of duty-free goods privileges.
Law enforcement continues to make identification and apprehension of ration control
violators a top priority. Investigations and apprehensions are ongoing.
Status of Recommendations: Completed
Lead Agency: AAFES
Support Agency: AAFES
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
128
08-13
Issue: Black Marketing at CRC Shoppette
Scope: Over use of rationed items. Elderly women and men haul cases of beer out of
the CRC shoppette several times in a day.
Though the individuals are not buying more that two cases at a time, it adds up to more
than twelve in a day, due to the several visits in a day. No human living drinks that much
beer every day.
Recommendation: Hire a contracted ID checker at the Commissaries and PX on CRC.
This could employ some of the third country spouses and disabled Family members
some employment opportunities on post.
Required Actions: Fact:
Regarding excessive alcohol purchases, USFK, J1 recently implemented a peninsula-
wide Double Swipe Scan (DSS) Program that permits timely and accurate review of all
beer and alcohol sales and quick identification of individuals who violate their monthly
limits. A significant drop in sales has been noted at local retail outlets indicating that
DSS is having a real impact on excessive purchases.
As for other items subject to purchase rates in excess of personal needs, USFK J1 has
expressed an intention to expand the scope of DSS surveillance t o include these items.
The USAG Red Cloud Provost Marshal presented a proposal to the Commander on 14
January that he request of USFK an immediate expansion of DSS in local AAFES retail
facilities to help curb purchases in excess of personal needs.
Milestones: The DSS is used in all AAFES facilities
Status of Recommendations: Completed
Lead Agency: AAFES
Support Agency: AAFES
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
129
08-14
Issue: Non-transferable leave days
Scope: Military members should be allowed to donate a portion of leave to other
military members in need.
Recommendation: Military should take a good look at some of the State and Civilian
programs and put together a program that will allow some transferable leave. Method
should be quick and easily done possibly with the DA 4187 or thru the My Pay system.
Required Actions: Feb need to look at more closely just actually, what the problem is
and define it. And who wants the transfer of leave and to whom.
Late Feb put together a document for review about the Legal/Ethical ramifications of
transferred leave. Perhaps Mar time frame be able to forward to USAG Red Cloud and
2ID the issue and then on to USFK for staffing approval if any.
Milestones:
Facts:
FY08 NDAA increased annual leave carryover from 60 to 75 days, effective 1
October 2008 through 31 December 2010. On 1 January 2011, leave carryover
reverts back to 60 days leave unless changes are extended or made permanent.
FY08 NDAA also amended special leave accrual (SLA) rules:
-- Soldiers deployed to a hostile fire/imminent danger area may retain leave for four
FY‟s instead of three FY‟s.
-- Soldiers serving in support of a contingency may now retain earned leave until the
end of the second FY, instead of one FY.
-- Enlisted member may elect to sell up to 30 days leave in excess of 120 days
leave once in a career.
The Army will monitor circumstances to see if there is a need to continue 75 annual
leave carryover days beyond 2010.
EUSA GOSC decision: It was decided that the emergency leave and allotment of leave
days be left up to the discretion of the local unit commander based on the above
decision of the Department of the Army to amend the leave policy for active duty
members.
Status of Recommendations: Forward to IMCOM
Lead Agency: G-1
Support Agency: G-1
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
130
08-15
Issue: Finances of single Soldiers
Scope: COLA survey conducted per Gen Bells new guidance, not reporting to Service
Members COLA Rate that was messed up, No DLA, NO BAH, if you are single. Fiancé
knowingly made a COLA mistake for E7's and above arriving to 2ID. Late April and now
did not correct it, in mass they are still waiting on individuals to do it., However the S1's
have not been notified either. COLA surveys were done, but not in Area 1. Area
receives Korea (other) at the Daegu rate. Yet Area 1 has a growing population. I doubt
there is a difference of $800.00 in the COLA rate we receive. COLA Rates in the states
have increased, with the weak dollar exchange rate in Korea it is more costly to live
than it is in the states. You come to Korea and Single you do not receive COLA and that
adversely affect the income. And makes it harder to pay mortgages in the states that
you plan to return to once your assignment is completed, just because you are not
married does not mean you do not have a fiancé or dependants stateside that depend
on your income. You take a pay cut to come to Korea and it puts hardship on your
family stateside.
Recommendation: Redo COLA Survey in Area 1, Relook BAH Regulations, Relook
decisions on single soldiers receiving COLA and BAH. Amend the regulation to allow
single Soldiers with dependants to receive BAH and COLA for their dependant‟s
location if the sponsor is assigned to a hardship tour.
Required Actions: Educate the younger Soldiers through budget, investment classes.
Required by DOD, that all first term soldiers attend the ACS Personal Financial
Management Training.
Milestones: ACS offers the 8-hour class twice monthly and require pre-registration.
Status of Recommendations: Completed
Lead Agency: 176th Finance
Support Agency: 176th Finance
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
131
Medical, Dental and
Community Services
08-16
Issue: Left behind spouses
Scope: The military is at war and care of spouses and children of Soldiers deployed
and Permanently Change of Station to a unit stateside are not being helped if they are
left behind in a foreign country. Units of the deployed and PCSed Soldiers are not
accepting responsibility of those Families. Nor are they preventing the Soldier from
leaving his/her Family in a foreign country and abandoning them without some form of
punishment. No tracking system in place to track how many there are left behind. If
there is a system, it is not being used. Basically, these spouses have no one to turn to
for support, if the sponsor decides to leave them in the country of his/her last
assignment. If left in Korea they are left to Korean Immigration laws, which will not allow
them to be in the country without a sponsor. Thus creating spouses having to go back to
their home country and having no source of support if needed. The spouses will most
likely end up in a country with no means of renewing ID's and children‟s passports,
possibly not able to be treated at hospitals or clinics that accept Tri-Care.
New Scope: Abandoned Family members are deprived of essential entitlements such
as commissary, medical, legal, dental and financial support. Until the promugulation of
USFK Regulation 600-240(International Marriage in Korea) Families were consistently
abandoned in Korea because the sponsor had a PCS and left them m behind. This
increased the possibility of child neglect, malnutrition, and poverty within Korea, and
presents a negative perception of the United States Armed Forces.
Recommendation: Implement a USFK / 2ID tracking system and a support chain for
those spouses left behind. Impose punishment on those service members who violate
the policy / abandon their spouses in Korea regardless of their duty status or location.
Impose DFAS Garnishments on the violators to ensure the spouse and children have
financial support.
New Recommendation: Establish a sister program with NEO that focuses on
identifying Family members left behind prior to the USFK Regulation 600-240.
Establish a hotline for abandoned Family members to call for assistance.
Required Actions:
132
Milestones: Fact: Comply with OSJA, HQ and 2ID response that Abandoned or Left
Behind Spouses still have access to all their military benefits (i.e. medical, dental,
legal) and can still access the installation.
b. Abandoned or Left Behind Spouse definition must be clarified to indicate spouses
who are married to Soldiers who left them behind without any support. Their military
identification card either has not expired.
ACS provide support at the NEO exercise documenting all categories of eligible
noncombatants.
d. ACS processing a Memorandum requesting a hotline to be established at ACS
USAG-Casey to be submitted 25 January 2008. Funding for the hotline was
allotted from Family Advocacy funds
The left behind or abandoned spouse hotline is operational as of June 2008.
Phone number, 730-3635.
Status of Recommendations: Completed
Lead Agency: ACS
Support Agency: ACS
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
133
08-17
Issue: Unauthorized gamblers in MWR facilities
Scope: Korean Nationals that are being signed in on post by Korean workers allowing
them to use the slot machines and other facilities on post are using the slot machines
on Camp Red Cloud. This takes up space and machines that ID card holder could use
without the worry of being pushed away by local nationals.
Recommendation: Allow only US Government, Department of Defense ID Card
holders to use MWR Facilities for Gambling and Dining.
Required Actions: Conduct ID checks of all patrons. Conduct training of all
Employees in accordance with USFK guidance.
Milestones: A Policy letter (attached) is being enforced by all MWR Gambling facilities
to allow only valid US Government ID Card holders, to be the only authorized patrons to
utilize the gambling areas on all installation in Korea.
Status of Recommendations: Completed
Lead Agency: MWR
Support Agency: MWR
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
134
08-18
Issue: Swimming pool hours at Camp Stanley
Scope: The Staff at the Camp Stanley Swimming Pool often ask swimmers to leave
the facility 30-45 minutes earlier than the closing times that are designated on the
Operation Hours Sign. Opening hours should also be evaluated.
Recommendation: Change the operating hours on the signs. Implement operating
hours that are suitable to Family members as well as Soldiers.
Required Actions: All Community Recreation Facility Managers have been instructed
that facilities will NOT be closed earlier than the posted closing hours. However, facility
employees will advise patrons 15 minutes prior to closing time. This allows the patron
ample time to prepare to leave the facility prior to the closing.
The swimming pool hours were adjusted 15 January 2008 as requested by community
members and at the concurrence of COL (P) Teeples. We will continue to monitor the
patronage in the Stanley swimming pool and will take appropriate action in adjusting
operational hours as needed.
Milestones: Swimming pools are to open until the closing times; the employees will
make their clean up and other needed maintenance after the operation hours.
Status of Recommendations: Completed
Lead Agency: MWR
Support Agency: MWR
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
135
08-19
Issue: Quality of food
New Title: Franchise Facilities in USAG Red Cloud
Scope: The service as well as the quality of food in most of the restaurants in Casey
and Hovey are very bad. We feel that because we have NCS families here we do not
deserve a better quality of food and better choices for restaurants on post. Sometimes
soldiers are not allow to leave the base and soldiers and families have to deal with the
bad food in places such as the warrior club or the officer's club in Camp Hovey
New Scope: USAG Red Cloud lacks full service franchise restaurants. Current facilities
in USAG Red Cloud are fast food oriented. Soldiers incur undue hardships when dining
at off post franchise restaurants due to travel time, cost of transportation and language
barriers.
Recommendation: 1. Outsource the restaurant services. Why does the Air Force and
Yongsan have better privileges than Casey!
We have most of the soldiers in these are and we need to get as good services as
locations as Yongsan where most of the officers are.
2. Improve the quality of shelf items. we are aware that b/c of SOFA restriction and FDA
we need to consume certain goods but is not FAIR to get them with very poor quality of
preparation. Of course the service is as bad as the preparation of the food.
New Recommendation: Build franchise restaurants in USAG Red Cloud.
Required Actions: Submit formal request to FMWRC through region
Submit an Advance Information Packet (if previous assessment is not viable)
The Region, AAFES NBFF POC, and FMWRC review the package and determine
applicability of the programs)
Submit formal request to FMWRC through region – Jan 08
Complete Advance Information Packet – Feb 08 (if required)
Region, AAFES NBFF POC, and FMWRC review and coordinate a project planning and
development visit
Milestones: After the review of the submitted packet to KOREA Region, of the Family
style restaurant, it was decided a National Chain style restaurant was not feasible.
Status of Recommendations: CLOSED, Unattainable
Lead Agency: MWR
Support Agency: MWR
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
136
08-20
Issue: Health/Dental services
Scope: We are a lot of NCS spouses here in pregnancy conditions or with kids in this
area. There are not enough providers to attend all the demand in this area.
To request an appointment with a doctor at the TMC can take weeks or a simple answer
like Go to Yongsan. We are part of the Army Family and we deserve good treatment too.
Recommendation: 1. Increase the number of health care providers to respond to the
demand.
2. Make available TRICARE PRIME for all the spouses, if we have the OHA why do
not have the health the same way we have in the USA? This is not a fair issue. Army
cannot have windows open for certain things (OHA) but for the basic issues just shut
the window (tricare and dental). Thanks
Required Actions: EUSA GOSC decision: Close as unattainable.
Milestones: None
Status of Recommendations: Forward to IMCOM
Lead Agency: 18th MEDCOM
Support Agency: 18th MEDCOM
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
137
08-21
Issue: Non Command Sponsored (NCS) school age children tuition assistance
Scope: NCS School aged children are not authorized tuition assistance to help pay for
their school tuition. Tuition can range from $500.00 to $13, 000.00 per school year, well
beyond the average soldiers ability to handle this.
Recommendation:
1. Approve tuition assistance for NCS (Non Command Sponsored) School aged
children.
2. Convert all of Area 1 to a Command Sponsored Status. Which will allow families to
receive tuition assistance?
Required Actions: This action has been directed to IMCOM USAG Red Cloud for
staffing of the issue. POC is Mr. Davis, USAG Red Cloud, Deputy Commander.
Milestones:
Status of Recommendations: Forward to IMCOM
Lead Agency: Human Resources Division
Support Agency: G-1
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
138
08-22
Issue: No recreation / soundproof music rooms or equipment on CRC.
Scope: Soldiers in other areas have music rooms so that Soldiers can practice their
music skills and keep in touch with today's changing entertainment industry. In Area 1,
there is only the 2ID band room. Not everyone is authorized to go there to play music.
Recommendation: Refurbish old rooms or building in CRC and Casey. Purchase or
cross level equipment, i.e. Drums, guitars, amplifiers, keyboards, stereo, karaoke
machines, and pianos.
Required Actions: Both Community Recreation Centers are exploring the possibility of
housing a music room in their existing facility for playing musical instruments. Work
requests will be submitted to validate the ability to reconfigure existing rooms for sound
proofing and equipment funded requested as rooms are approved.
Milestones:
Status of Recommendations: Active
Lead Agency: MWR
Support Agency: MWR
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
139
08-23
Issue: Inexistence of day care and preschool facilities
Scope: AREA 1 has a lot of Families and kids especially under 4 years old. There are
not day care facilities available neither preschool choice for Families.
Recommendation: Open a new day care facility and establish a partnership with local
bilingual elementary schools
Required Actions: None - USAG-Red Cloud is designated as a non-command
sponsored Family area and is categorized and funded to provide support to programs,
services and facilities for single and unaccompanied Soldiers. In accordance with
Common Levels of Support guidance, there is no funding programmed for childcare
programs in the Garrison command. There are no facilities that meet AR 608-10
standards for a child development center (CDC). Minimal cost for a 60 capacity CDC is
$4 million; the garrison has been prevented from having newly constructed facilities due
to closure within five-years.
The garrison would need to be designated as a command sponsored area and funded
to construct a CDC facility.
Milestones: The USAG Red Cloud/ 2 ID community is a Non-Command Sponsored
area and childcare is not authorized, the contingency for the community does not allow
for such a large facility to be constructed.
Status of Recommendations: Completed
Lead Agency: MWR
Support Agency: MWR
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
140
08-24
Issue: TMC does not give cold packs
Scope: In the past, the TMC would issue a cold pack to soldiers with a cold, without
seeing a doctor or going through the long, time consuming process of sick call. As an
active duty service member, one should not have to purchase over the counter medics,
it should be given to soldiers.
Recommendation: Issue over the counter cold medicines to soldiers to minimize the
amount of time a Soldier spends on sick call. Also prevents them from purchasing them
from the PX and Commissaries.
Required Actions: None
Milestones: Cold packs are available to all service members at all Troop Medical
Clinics. All persons in need would be quickly screened and the packs will be issued on
the doctors recommendations.
Status of Recommendations: Completed
Lead Agency: 18th MEDCOM
Support Agency: 18th MEDCOM
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
141
Relocation, Housing and
Employment
08-25
Issue: Garbage disposal
Scope: Bugs, Potential Infectious diseases. In passing of the garbage dumpsters, the
odor is repulsive.
Recommendation: Implement a Recycling Center to Control Garbage disposal and
breakdown of items. This would benefit the military community as well as the local
community.
Required Actions: Build new trash bins to infiltrate bugs and rats.
Increase trash removal frequencies from the trash bins, especially in the summer
months.
Milestones: Trash bins are being upgraded throughout the community and the
estimated completion date is
Status of Recommendations: Active
Lead Agency: DPW
Support Agency: DPW
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
142
08-26
Issue: No representatives assigned in the housing office
Scope: For years, area 1 has dismissed the Idea that a UPH Housing office could run
with 3 employees between 2 camps. No HSO office to handle the off post Families. To
insect quarters and leases. For well being to the Families.
Recommendation: By SGO properly stand up a Housing office to facilitate the needs
of the Families off post and to better sustain the UPH on post.
Required Actions: Established a Housing Division in DPW.
Will hire additional 18 persons to help soldiers Family Off Post and UPH services.
Milestones: The USAG Red Cloud housing office is operational, as of
Status of Recommendations: CLOSED
Lead Agency: DPW
Support Agency: DPW
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
143
08-27
Issue: Lack of employment opportunities for wives
Scope: Since this is an Area with NCS families, there are not a lot of opportunities for
wives to work. Most of the jobs on post are been taken by Koreans
Recommendation: Create new employment opportunities for wives in AREA 1,
especially for spouses with foreign nationality.
Required Actions: Educate managers on creating positions with requirements that
would allow only US citizens the opportunity to apply. Spouses who are not US citizens
would not be eligible to apply based on provisions of the SOFA.
- Market and improve accessibility of employment information to military and
Family members using various venues.
- Monitor KN positions that may be open to Family member recruitment and
publicize widely.
Milestones: Management will be informed thru staff assistance visits and on
recruitment actions on how to establish positions that would only be applicable to US
citizens.
Status of Recommendations: Forward, to EUSA GOSC, Closed as Unattainable.
However, the positions that become available are in lieu of the committee decision
Lead Agency: CPAC
Support Agency: CPAC
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
144
08-28:
Issue: DoD civilian local hire post allowance and cost of living allowance
Scope: The post allowance amount / cost of living allowance rates for Department of
Defense Civilians, local hires at insufficient. The amount does not compensate for high
rental rates and the cost of living in Korea with the low exchange rates.
Recommendation: Raise the post allowance for local hires in Korea. Authorize COLA
for local hires in Korea.
Required Actions: A cost of living allowance, known as Post Allowance is paid “to
offset the difference between the cost of living at the post of assignment in a foreign
area and the cost of living in the District of Columbia…” based on national Consumer
Expenditure Surveys conducted periodically by the Bureau of Labor Statistics of the
Department of Labor. The amount may not exceed 25% of the rate of basic pay. The
allowance is published by the State Department.
Milestones: This request was submitted at the last AFAP. The appropriate channel to
submit a request to increase PA for Korea is through the
Department of State.
Status of Recommendations: Active
Lead Agency: CPAC
Support Agency: CPAC
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
145
08-29
Issue: Work Order Requests Response Time
Scope: Due to the influx of work orders, DPW is not responding within the established
guidelines. Mission requirements inhibit unit level inspections to determine
serviceability and/or inhabitability of barracks contributing to susceptibility to respiratory
and infectious diseases. Lack of repairs leads to deteriorating barrack structures which
has potential to expose Soldiers to health hazards.
Recommendation:
1. Establish a program to merge the DPW service order system with the current
Integrated Facility System (IFS) and assure accessibility at the company level for
the Repair and Upkeep (R&U) NCO.
2. Conduct work order status update briefings to brigade and battalion commanders
during Command and Staff meetings.
3. Enforce the training of Repair and Upkeep unit representatives to utilize the self
help store and program.
Originating Garrison: Red Cloud
Originating Garrison Command Point of Contact:
Mr. Charles A. Lyons, USAG Red Cloud AFAP Program Manager, 732-7314.
lyonsca@korea.army.mil
Staff Coordination: DPW, Mr. Don Needham
Approval Line: COL Larry Jackson, Commander, USAG-Red Cloud.
Required Actions: Hire US Supervisor Engineer (BO&II) to develop better work order
response system time.
- Make Unit Commanders prioritize their work orders.
- Develop a work order data system and easily access for customers to inform the
prioritization of DPW work orders bi-weekly.
- Make unit Commander appoint facility R&U NCOs for simple repair and
maintenance project to be done by unit personnel.
Milestones: None
Status of Recommendations: Completed
Lead Agency: DPW
Support Agency: DPW
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
146
08-30
Issue: Barracks Utilization
Scope: Currently NCOs share the same living quarters with junior enlisted Soldiers.
Limited barracks at Camp Red Cloud and ongoing renovations at Camp Casey force
commanders to place NCOs and enlisted Soldiers in the same quarters. Co-habitation
creates unprofessional relationships such as fraternization, disrespect, and tension in
the work place and quarters.
Recommendation:
Enforce AR 210-50 to eliminate co-habitation of NCOs and junior enlisted Soldiers.
Originating Garrison: Red Cloud
Originating Garrison Command Point of Contact:
Mr. Charles A. Lyons, USAG Red Cloud AFAP Program Manager, 732-7314.
lyonsca@korea.army.mil
Staff Coordination: DPW, Mr. Don Needham
Approval Line: COL Larry Jackson, Commander, USAG-Red Cloud.
Required Actions: Provide more SLQ rooms for junior enlisted soldiers in CRC and
Casey by
conversion and renovation of existing buildings.
Convert UPH Barrack (Bldg #322 in CRC) to SLQ
Renovate SLQ buildings in Casey in 2008 -Bldg 551, 468, 2231, 2369.
Milestones:
Status of Recommendations: Completed
Lead Agency: DPW
Support Agency: DPW
Approved By: Larry A. Jackson, COL, CDR, USAG Red Cloud
Action Officer Phone:
147
148
09-01 Closed
1. Title: The Five Year Rule for Civilian Overseas Tours
Scope: Per USFK and Civilian Personnel all civilians are only allowed to
stay in Korea for five years then they must move back to CONUS. The current
five years is for civilian employees outside CONUS. This creates waste in cost,
reemployment rights, along with continuity issues.
2. Issue Recommendation: Revise the regulation to allow a seven year rule.
3. Facts:
a. It is DOD policy to limit civilian employment in foreign areas to 5 years to
require rotation and to give other staff the opportunity to gain overseas experience.
b. At the request of management, extensions to the 5-year limitation of up to an
additional tour of duty for the area may be granted by DoD Component on an
individual-case basis for employees who are rated fully successful or better; are
current in the knowledge, skills and abilities required in their jobs; and have
successfully adapted to the overseas work and cultural environment.
c. An unlimited number of additional extensions beyond 5 years, may also be granted
as long as the employee continues to be rated fully successful or better and
management certifies that the employee is current in the knowledge, skills and
abilities required in his or her job.
d. The Army policy is that the organization should not have more than 25% of its
employees over the 5 year time limits for overseas tours. At this time Korea areas
are within that goal.
e. Tour extensions up to 5 years if requested can be extended and approved by local
command.
f. Civilian tour extensions over 5 years normally require higher command approval, but
in most cases tour extensions submitted to higher headquarters have been
approved.
4. Staff Position:
USFK cannot change the DoD 1400.25-M, Chapter 301, CPM sub Chapter 4 on
Overseas Employment.
5. Staff Coordination: Geraldine C. Jones, CPAC Director, CHRA
6. Originating Garrison: United States Army Garrison-Red Cloud
7. Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG-Red
Cloud; AFAP Program Manager, 732-7314, lyonsca@korea.army.mil.
8. Approval Line: Larry A. Jackson, COL, AR Commanding.
149
09-02 Monitor
1. Title: AAFES Customer Service Program.
Scope: The Korean employees, who work at all places encountered, do not
treat the customer with respect, no smile, and they do not go above and beyond to get
the job done.
2. Issue Recommendation: AAFES Customer Service Training and Requirement
3. Facts:
a. AAFES training is in accordance with Exchange Operating Procedures (EOP) 20-1
and AR 215-8/AFI 34-211 (I) that summarizes AAFES Mission and Objectives.
b. Sales Associates Certification that teaches the participants to greet the customer,
discover wants and needs of our customers, effectively communicate benefits and
features of merchandise, handle objectives and close the sale. Coaching 5 Basic
Standards of Customer Service associates learn to smile when greeting the
customer, using the customer's name, offer a selling suggestion, using the 10 foot
rule, to thank the customer and invite them back.
c. Power Zone, Jewelry, Outdoor living, and Furniture Certifications these certifications
are conducted by the designated store manager and/or learning facilitator and also
validated by the learning facilitator. Certifications enhance product knowledge that
can establish a competitive edge in providing excellent customer service.
d. AAFES have tutorials on Telephone Courtesy and Customer Service. Job Training
Plan which includes customer service training. AAFES food associates, in addition
to Art of Customer Service and booster training, offer tutorials on Guest Service that
covers: smile, greeting, order, suggestive selling, repeating, total order, and cash
transaction, which give tickets to guest, assemble order, deliver order, thanks and
parting phrases. The Art of Customer Service is directed by AAFES Commander for
all associates to include concessionaires and is normally scheduled on a monthly
basis and also with New Hire Orientation (NHO).
4. STAFF POSITION:
a. Approach for developing customer service process for Area 1 is to identify customer
requirement through various sources. (Kiosk, Customer Comment Cards, Survey‟s,
etc….) which is equally valuable in any business process analysis in which AAFES
can improve customers‟ service. When an incident occurs interview and categorized
information. Develop a customer service team at least 4-5 people to resolve critical
incidents.
Staff Coordination: Margo Davis, GS-12, USAG-RC PAIO
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG
Red Cloud AFAP Program Manager, 732-7314, lyonsca@korea.army.mil
Approval Line: Larry A. Jackson, COL, AR Commanding
150
09-02 Monitor
1. Title: DeCA Customer Service Program.
SCOPE: The Korean employees who work at all places encountered, do not treat the
customer with respect, no smile, and they do not go above an beyond to get the job
done.
2. Issue Recommendation: DeCA Customer Service Training and Requirement
3. Facts:
a. Availability of Support: Customers can go on-line to get information and contact
DeCA on commissaries.com.
b. Responsiveness of Support: If we get any complaints from customers we try to
take care of them on the spot before they go to ice. If we cannot take care of the
problem we send an e-mail to the Store Director from YONGSAN Commissary
we may not get a respond that day, I know we will get one next day and then we
send the respond back to the customer.
c. Timeliness of Support: We as DeCA Customer Service Employees like to take
care of our Patrons and Military Soldiers. If we have a long line we make sure to
get more assistance to make sure our customer are out on a timely way. Our
goal is to have no more than a 15 minute waiting time per patron or no more than
4 patrons waiting per open terminal.
d. Completeness of Support: Checkout services must be quick, efficient, courteous,
and professional.
e. Pleasantness of Support: Cashiers will welcome each patron with a smile and
friendly courteous greeting. The cashier will complete the sales transaction and
thank the patron for shopping in the commissary. Disabled/infirm patrons will be
allowed to enter the commissary 30 minutes before normal scheduled opening.
However, cashiers will not be scheduled to open early. Disabled patrons who rely
on service animals trained to assist them will be permitted to bring their service
into the commissary while shopping. Manager may ask if an animal is a service
animal or ask what tasks the animal has been trained to perform, but we cannot
require special ID cards for the animal or ask about the person‟s disability.
4. STAFF POSITION:
b. Approach for developing customer service process for Area 1 is to identify customer
requirement through various sources. (Kiosk, Customer Comment Cards, Survey‟s,
etc….) which is equally valuable in any business process analysis in which DeCA
can improve customers‟ service. When an incident occurs interview and categorized
information. Develop a customer service team at least 4-5 people to resolve critical
incidents.
Staff Coordination: Margo Davis, GS-12, USAG-RC PAIO
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG
Red Cloud AFAP Program Manager, 732-7314, lyonsca@korea.army.mil
Approval Line: Larry A. Jackson, COL, AR Commanding
151
09-03 Monitor
1.Title: Black Marketing
SCOPE: Shoppette and Commissary Mgrs often ignore the fact that shoppers are over
purchasing certain items. When it is brought to their attention, they often tell the patron that the
computer catches excessive shopping and stops the purchase. This is not Black Marketing, it is
embezzlement.
2. Issue Recommendation: Release cashiers that do not enforce policies, and do not allow
the customer to purchase more than their daily limits.
3. Facts:
a. In accordance with USFK Reg 60-1, Para. 4-7, SHELF LIMITS, Area commanders may
place shelf limits on selected items. Sales facility managers may recommend specific shelf
limits for imposition by the area commander or his designated representative. These limitations
specify the number of items or dollar amount that can be purchased during a specified time
period. Sales facility managers are required to prominently post signs announcing shelf limits in
English and in Korean.
b. Exception. Unless otherwise restricted by the area commander, exceptions to shelf limits
can be approved by the on-duty sales facility manager IAW procedures set by the area
commander.
c. Currently, shelf limits are placed on specified health and beauty care products as deemed
necessary.
d. The Double Swipe System or DSS is currently being utilized within Korea-wide in all
retail/food facilities selling alcoholic beverages. Ration Control monitors the DSS program.
e. Appropriate management action is taken when specific detail(s) are provided to the
responsible military law enforcement official or AAFES management official.
4. STAFF POSITION:
a. AAFES is currently executing the shelf limits requirements and taking appropriate
management action. In FY 2008, AAFES have identified employees that have failed to
adhere to the policy and taken immediate disciplinary action, in accordance with USFK
Reg. 690-1.
Staff Coordination: Kenneth Limtiaco, AAFES General Manager
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
152
09-04 Closed
1.Title: Gas Station Hours
SCOPE: The CRC and Casey gas stations are not supporting the persons who like to leave
early to get things done. They are closed in the most in opportune times in the afternoon.
2. Issue Recommendation: Change the gas stations to open early at 0800 and close at 1900.
Lunch hours can be alternated by employees.
3. Facts:
a. The Casey and CRC Filling Station fuel gallons sold for the past six months reflect a 30%
decrease in usage.
b. We are currently conducting a time analysis of the number of transactions completed in
the AM and PM hours to make an business decision to change the hours of operation as per
recommended.
a. The negative trend in fuel usage recommends that a shift of operating hours be reviewed,
but hours of operation not be extended due to the operation resulting in additional losses
due to increase personnel costs that sales justify.
4. STAFF POSITION:
a. Review the opening and closing hourly transactions and make recommendation to
Command.
Staff Coordination: Kenneth Limtiaco, AAFES General Manager
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
153
09-05 Closed
1.Title: Shoppette Hours
SCOPE: Accommodations: this should be the word for our Soldiers and their families. The PX
does not accommodate Soldiers and Families that need items early mornings. This can be a big
problem when there is a need for diapers and formula for our children, especially when soldiers
are unable to get away from work to get items needed.
2. Issue Recommendation: Change the CRC Shoppette hours to accommodate Families.
Open early and close late.
3. Facts:
a. Currently, the CRC Shoppette sales have reduced up to 45% for the past year with
average sales reduction for the past six months up to 60%.
b. AAFES management has worked with the CRC BOSS group to extend the CRC
Shoppette Fri/Sat closing hours until 2200 hrs. Number of customers during the final hour of
business revealed minimum participation from the community and after a 90-day review, the
hours was changed back to the original closing time of 2100 hrs.
c. The CRC Post PX located in the barracks area changed the closing hours of operation to
2100 hrs, which has proved successful in servicing the needs of the soldiers in the barrack area.
4. STAFF POSITION:
a. Due to the negative sales trend experienced at the CRC Shoppette, the facility cannot
operate in accordance with the AAFES Mission of generating an earning to contribute to
the MWR fund dividend.
b. An adjustment of operating hours would require the same amount of operating hours
moved to early morning or late night.
Staff Coordination: Kenneth Limtiaco, AAFES General Manager
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
154
09-06 Closed
1.Title: KATUSA Shopping – Issue 09-06
SCOPE: KATUSA Soldiers are not allowed to shop in AAFES, Commissaries
2. Issue Recommendation: Amend the USFK policy to allow KATUSA Service member to
shop in AAFES and DECA facilities
3. Facts:
a. In accordance with USFK Regulation, 60-1, Para. 3-1, Authorized Personnel. KATUSA
soldiers are not identified to be authorized shopping privileges in duty-free shopping
establishments.
b. IAW AR 60-20, para 2-11, KATUSA soldiers may attend the AAFES motion picture
theater free of charge.
c. AAFES food outlets. ROKA personnel serving with the U.S. Army may use AAFES snack
bars providing payment is made in Korea currency.
d. Barber shops. ROKA Staff Officers and NCOs may use AAFES barbershops provided
payment is made in Korea currency.
4. STAFF POSITION:
a. AAFES is governed under USFK Regulation, 60-1 and AR 60-20 concerning authorized
patrons within AAFES facilities.
b. A change in the current regulation(s) will allow the KATUSA soldiers shopping privileges
in the duty-free establishments.
Staff Coordination: Kenneth Limtiaco, AAFES General Manager
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
155
09-07 Completed
1.Title: Pregnancy PT Program
SCOPE: The chain command is hesitant to release Pregnant Soldiers to attend Pregnancy
Physical Training program. This comes from AR 40-501 and it is not being honored within 2ID
and Area 1. By doing so, commanders push Soldiers to take a chapter from the military. Overall
affecting Retention.
2. Issue Recommendation: Encourage commanders at all levels to support their
pregnant/postpartum soldier‟s participation in the Installation Pregnancy/Postpartum PT
program.
3. Facts:
a. AR 40-501, paragraph 7-9 d (7) states:
“After receiving medical clearance from their health care provider to participate in physical
training, commanders will enroll Soldiers who are pregnant or postpartum to take part in the
Army Pregnancy/Postpartum Physical Training (PPPT) program, an element of the Army
Physical Fitness Training Program, in accordance with AR 350–1, Army Training and
Education.”
b. AR 350-1, paragraph 4-13 a (9) states:
“Commanders are encouraged to enroll pregnant Soldiers in the Installation Pregnancy
Fitness Program.”
4. STAFF POSITION: In this case AR 40-501 refers to AR 350-1. Consequently the final
position by regulation is to encourage commanders to enroll their soldiers in the Installation
Pregnancy Fitness Program. Commanders are not required to do so.
Sometimes it is logistically difficult to support this activity on a daily basis. However, this
program has benefits for the soldier and unit as it helps the soldier maintain fitness throughout
pregnancy and potentially helps postpartum soldiers return to a high state of fitness more
quickly. Commanders should be encouraged to facilitate soldier participation whenever
possible. Also, the date and time of the scheduled training should be advertised through
command channels so that commanders can plan for soldier participation.
Staff Coordination: Alan D. Gatlin, LTC, DSO, 2nd Infantry Division
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
156
09-08 – Monitor at DA Level
1. Title: Transferring Educational Service benefits
SCOPE: Soldiers and families are having problems funding their Childs education while
assigned to Area 1, Due to the lack of adequate facilities for children, and the ones that are
suitable are too expensive for a military member to pay.
2. Issue Recommendation: Allow soldier to transfer their GI Bill to assist support their Childs
education. Give the soldier the option of where their child is to be educated and the military
should provide transportation to that location.
3. Facts: has a representative, TRICRE does not have visibility of civilians and
contractors when being admitted due to the privacy act, Once a patron has
enrolled in TRCARE, Census reports are conducted daily to notify TRICARE of a
patient being admitted the TRICARE nursing staff goes to visit.
4. STATUS: Monitor, provide results of Jan 09 DA-AFAP Conference
5. STAFF POSITION: Current Update on Issue: On 1 Nov 07, the Army expanded the
MGIB transferability pilot to include children.
(1) GOSC review.
(a) Nov 02. Members commented that it is difficult for Soldiers to save enough to
send their children to college and that many Soldiers would be willing to give up their
educational benefits if they could pass that on to their children. The VCSA noted the
strong endorsement for this initiative and said he wanted it noted that Army supports
transfer of MGIB benefits.
(b) Jan 06. The VCSA requested that G-1 develop a good strategic communication
package to explain to Soldiers the criteria for transfer of MGIB to dependents.
Requested G-1 not raise expectations that the transfer applies to all Soldiers and
emphasize the dollar value of the educational benefit versus the reduction of the
Selective Reenlistment Bonus (SRB).
Staff Coordination: Charles A. Lyons, AFAP Mgr
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
157
09-09 Monitor
1.Title: ACS Customer Service
SCOPE: Customer service in area 1 is not friendly. Most of the Korean Employees do not
acknowledge customers, customers are ignored while the service provider talks on their cell
phones or surfing the web. The ACS at CRC often pushes customers away without making the
attempt to provide the best service. We as Soldiers deserve better. Why should I get a baby pen
when I ask for a ball point pen?
2. Issue Recommendation: Provide additional customer service training to people providing
customer service, Have Korean employees in those areas take a speech test to improve their
speaking and understanding what the customers‟ needs. Managers should ensure that
customer service is given to everyone as if they are VIP's.
3. Facts:
a. ACS facilities are set up to provide a warm and welcoming environment to
all customers. Customers are greeted as soon as they come to the front
desk. They are asked what they need and we provide the service or
information required.
b. ACS staff are trained professionals in customer service. Training in
this area is provided by FMWRC, Marketing Division on a bi-annual basis or
as needed.
c. When a customer feels they are not being treated properly, they are
directed to the ACS Division Chief for resolution. The ACS staff is then
counseled and informed that this type of behavior will not be tolerated in a
customer service focused agency.
4. STAFF POSITION: Approach for developing customer service process for Area 1 is to
identify customer requirement through various sources. (Kiosk, Customer Comment Cards,
Survey‟s, etc….) which is equally valuable in any business process analysis in which ACS can
improve customers‟ service. When an incident occurs interview and categorized information.
Develop a customer service team at least 4-5 people to resolve critical incidents with the
direction of the division Chief. Ensure staff members understand the need to be more focused
on:
Understanding the importance of a professional presence on the job
Improved ability to organize, plan, prioritize and self-manage
Identifying ways to problem-solve more creatively
Improved critical communication skills such as listening actively, and asking open
questions to gather information
Developing strategies for managing difficult situations and people
Staff Coordination: Alan D. Gatlin, LTC, DSO, 2nd Infantry Division
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
158
09-10 Monitor
1. Title: No Public Playgrounds
SCOPE: Area 1 has no public playgrounds for children. The playgrounds only available from 8-
17 and are closed on weekends.
2. Issue Recommendation: DOL should construct playgrounds for children in all areas to
allow for weekend play time and after hours playtime.
3. Facts:
a. Stanley, Red Cloud, and Casey Pear Blossom Cottages have play ground equipment.
b. No community play grounds exist outside of Pear Blossom Cottages.
4. STAFF POSITION:
a. If play ground equipment can be funded and procured, DPW can work to identify
locations for playgrounds. Installation should be by contract.
b. Commander needs a good location recommendation from Casey Garrison to
proceed with the building of a community playground.
c. MWR will evaluate when and how the PBC‟s can be utilized until construction is
completed.
Staff Coordination: Richard Bain, Acting DPW, USAG Red Cloud
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732-7314, lyonsca@korea.army.mil
Approval Line: Larry A. Jackson, COL, AR Commanding
159
09-11 Closed
1. Title: Gym Hours
SCOPE: Gymnasiums in USAG Red Cloud open too late on weekends, not everyone sleeps till
0800 on weekends.
2. Issue Recommendations: Open gyms at the same time daily 0500 to assist Soldiers in
maintaining a routine.
1. Facts:
a. All fitness facilities (gyms) are open daily Monday thru Friday at 0500.
b. Each garrison‟s weekend fitness facility operational hours are established on patron
usage. Surveys are taken on a quarterly basis to determine whether or not the schedule
should remain as advertized or be change according to patron usage. Should the surveys
taken indicated the operations hours should be increased or decreased then action will
be taken to accommodate.
c. To standardize all fitness facilities operations hours would not be the prudent thing to do
since all facilities have different patronage and requirements.
Staff Coordination: Mr. Randy Behr, Warrior Sports Director, FMWR.
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
160
09-12 Monitor
1. Title: Camp Hovey Barracks Conditions
SCOPE: Barracks Condition on Camp Hovey are below military living standards. Mold in rooms are
creating health hazards and dilapidated equipment breaks down with long waiting periods of repairs
2. Issue Recommendation: Renovate the barracks on Camp Hovey. Move soldiers into
different billets until repairs are made to bring living conditions up.
3. Facts:
a. Army has funded only 90% of sustainment costs for facilities.
b. No new MILCON funded barracks are being constructed at USAG Red Cloud installation
since they are classified as non-enduring installations.
c. USAG Red Cloud is repairing and renovating barracks at Hovey as funds are available.
For FY08 approximately $10 M spent on barracks renovations.
4. STAFF POSITION:
a. Fully support providing better quality facilities for the soldiers living in barracks on USAG
Red Cloud installations.
c. Renovation is in progress.
Staff Coordination: Richard Bain, Acting DPW, USAG Red Cloud
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732-7314, lyonsca@korea.army.mil
Approval Line: Larry A. Jackson, COL, AR Commanding
161
09-13 Completed
1. Title: OPSEC Training For Spouses
SCOPE: Advertised but, Not classes are being offered to spouses. The conversation and
posting of sensitive information is important on fighting terrorism
2. Issue Recommendation: Provide OPSEC Training to Spouses
3. Facts:
a. AR 530-1 directs that all military personnel and select Emergency
Essential Civilians will receive OPSEC Training annually. There is no requirement
for OPSEC training for Spouses. However, during the AFAP Conference a
recommendation was made to provide OPSEC Training to Spouses who by virtue
of their association and knowledge of Army activities and unit missions should be
made aware of active attempts to gather intelligence on US Army missions and
operations.
4. STAFF POSITION: DPTMS contacted the 524st MI. The MI are more than enthusiastic
about providing OPSEC training to spouses during normally scheduled spouse orientation
by FMWR. FMWR OPR for Spouse Orientation, Ms. Samarripa was put in contact with
524st MI OPR, SGT Goodwin, in order to coordinate scheduling of OPSEC briefings to
spouses in upcoming FMWR Spouse Orientation Sessions.
Staff Coordination: Mr. Paul Garcia, USAG-RC DPTMS Intelligence Specialist
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
162
09-14 Completed
1. Title: Dual Military Housing in Korea
SCOPE: There are no options for Dual Military personnel stationed in Korea to reside off post.
2. Issue Recommendation: Dual Military Housing for Soldiers in Korea
3. Facts:
a. Dual Military Soldiers assigned on same post not allowed to reside off post by
their command.
b. Soldiers who are Staff Sergeant and below with no dependents, housing will not
provide a Statement of Non-availability for quarters.
c. Based on Brigade Commanders guidance and Battalion Commanders interview in
supports of the Soldier residing off post, they are counseled about financial
responsibility that they will incur and allowed to reside off post.
d. Housing will provide Soldier with a Statement of Non-availability if Commanders
allow Soldier to reside off post.
4. STAFF POSITION:
a. 2ID supports Dual Military Solders residing off post based on Brigade Guidance
and Battalion Commanders interviews with Soldiers in support of residing off post.
b. Dual Military Sergeant First Class and above can reside off post, and Dual
Military Staff Sergeant and below with dependents can reside off post..
Staff Coordination: Shirley Moore, SGM, G-1, 2nd Infantry Division
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red
Cloud AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
163
09-15- Monitor
1. Title: Early Bird Shopping Options
SCOPE: Area 1, does not offer early morning shopping in the Commissary. All other areas have
given families the early shopping options.
2. Issue Recommendation: Accommodate families that wish to shop early morning at the
Commissary.
3. Facts:
a. Early Bird shopping has already begun at the Camp Casey Commissary. This is on a trial
basis only. We will evaluate this program at the end of the trial period. Early Bird shopping is
available from 0700-1100, Tuesday-Friday, 6-30 January.
4. STAFF POSITION: Evaluate the productivity of the Early Bid Shopping option at Camp
Casey.
Staff Coordination: Michael W. Mertz, YC-02, Yongsan Commissary
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
164
09-16- Forward
1. Title: TSP Matching Fund for Uniformed Members
2. Issue Recommendation: Enact TSP matching contributions for uniformed
members
3. Facts:
a. On October 30, 2000, the Floyd D. Spence National Defense Authorization Act for
Fiscal Year 2001 (Public Law 106-398) was signed into law. One provision of the law
extended participation in the TSP to members of the uniformed services.
b. Currently, members of the uniformed services do not receive matching
contributions. However, the law that extended participation in the TSP to members of
the uniformed services allows the secretary of each individual service to designate
particular critical specialties as eligible for Matching Contributions under certain
circumstances.
c. The law allows the secretaries of the uniformed services to designate critical
military specialties for matching contributions. Members serving in those specialties
who agree to serve on active duty (AD) for 6 years may be eligible for matching
contributions. (This provision specifically says AD, so Troop Program Units (TPU) and
Individual Mobilization Augmentees (IMA) Ready Reservists are excluded.) The
matching contributions apply only to amounts contributed from basic pay. The matching
contributions and their attributable earnings will be taxable when you withdraw them
from the TSP.
4. STAFF POSITION:
a. EUSA and 2ID cannot enact TSP matching contributions for uniformed members.
This issue should be forwarded to DA for consideration in extending eligible military
specialties.
Staff Coordination: James Kim, CPT, Delta Detachment, 176th Finance Company
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red
Cloud AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
165
09-17- Closed
1. Title Command visits 121 Gen Hospital
Scope: Absence of visitation to civilian staff by the CMD. Retirees and civilians are often
referred to Korean Hospitals and are not visited by their CMD.
2. Issue Recommendation: Ensure Mgrs are reporting Hospitalizations and update CMD
on care given. Set dates for CMD visitation to Korean Hospitals.
3. Facts: Civilians who do not have TRICARE are not required to be reported to TRICARE.
The patient must notify the command due to the privacy Act. Contractors and Retirees
are not qualified for TRICARE Prime overseas, therefore must use Standard. Being
admitted under standard TRICARE will ask the patient who would they like to be
contacted. It is the full responsibility of the patient or the family of the patient to notify
the CMD if they are admitted in a Hospital without a TRICARE Plan.
4. Staff Position: TRICARE is working to hire patient representatives for each area
including Area 1. This should help with patient education and understanding the
process for accessing care. It would also aid the patient to understand their rights and
how to notify the command after being admitted into a hospital.
Staff Coordination: Haleh Rollerson, TRICARE Mgr. 121 Gen Hospital
Originating Garrison: United States Army garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG
Red Cloud AFAP Program Manager, 732-7314, lyonsca@korea.army.mil
Approval Line: Larry A. Jackson, COL, AR Commanding
166
09-18 Closed
1.Title: Restriction of Command Sponsored Families
Scope: The USFK Commander has stated that Command Sponsored Families overseas in
Area 1 will not receive TRICARE Prime, which contradicts the regulation that states all
Command Sponsored families automatically qualify for TRICARE Prime
2. Issue Recommendation: Allow all Command Sponsored Families TRICARE Prime in Korea
3.Facts: Within the 2nd Infantry division, Command sponsored Families are eligible to enroll in
TRICARE Prime, It is not an option of the command to deny. By TRIACRE directives, any
Soldier Command sponsored is eligible; however it is solely the responsibility of the Soldier to
enroll his or her Family once Command Sponsorship has been granted.
STAFF POSITION: Notify CMD on dates of TRICARE briefing within Area 1. Ensure all
Soldiers with Families attend briefings to gain knowledge of the program, rights and their
responsibilities.
Staff Coordination: Haleh Rollerson, TRIACRE Mgr. 121 Gen Hospital
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG
Red Cloud AFAP Program Manager, 732-7314, lyonsca@korea.army.mil
Approval Line: Larry A. Jackson, COL, AR Commanding
167
09-19 Forward
1. Title: Military Outstanding Volunteer Service Medal (MOVSM)
SCOPE: The MOVSM does not grant administrative promotion points to soldiers in
consideration for promotion to E-5 or E-6. Other awards like the ARCOM are granted 20 points,
AAM is granted 15 points and a Certificate of Achievement is awarded 5 points for a maximum
of 20 points or 4 Certificate of Achievements. Authorizing promotion points for the MOVSM
validates the volunteer spirit upon which our Nation was formed and honors Soldiers who
contribute service to the Nation above and beyond their normal call of duty.
2. Issue Recommendation: Military Outstanding Volunteer Service Medal not be awarded
Promotion Points
3. Facts:
a. The Military Outstanding Volunteer Service Medal (MOVSM) authorized by E.O 12830
(reference (aa)), may be awarded to members of the United States Armed Forces and their
Reserve components, who subsequent to December 31, 1992, perform outstanding volunteer
community service of a sustained direct, and consequential nature.
b. Qualifications for the MOVSM, Soldier volunteer service must be:
1. Be to a civilian community, to include the military family community
2. Be significant in nature and produce tangible results
3. Reflect favorably on the Soldier‟s Military department and the department of
Defense
4. Be of a sustained and direct nature
c. MOVSM is awarded for volunteer community service for 500 hours or more within a 24
calendar month
d. MOVSM is intended to recognize exceptional community support over time, not a single
act or achievement.
e. The MOVSM recognizes service provided to a community over time, therefore multiple
awards of the MOVSM during a single tour of duty are not authorized.
4. STAFF POSITION:
a. 2ID is not the approval authority of the MOVSM granting Administrative Promotion points
for Specialist and Sergeants appearing before a promotion board.
b. Recommendation to EUSA and approval authority, Assistant Secretary of Defense for
Force Management Policy, the Secretaries of the Military Department, and the Director
of the Joint Staff (for joint commander or organizations that report to or through the
Chairman of the Joint Chief of Staff). In peace time, U.S. Army military decorations
recognize achievements which have significant contribution to the readiness and
effectiveness of a unit, organization, of an installation which notable contributions to the
168
morale and esprit de corps of a unit, organization and the community. Any Active duty
personnel should be acknowledged for an act, achievement, or service believed to
warrant the award of promotion points. Currently soldiers can be awarded promotion
points for completing Army Family Team Building (AFTB) Levels I-III as a volunteer for
this program and many of the Army Community Service offered Family enrichment
classes. Receiving the MOVSM solidifies the achievement of a volunteer that has
contributed significant efforts back to the community. Soldiers should receive the same
recognition through the awarding of promotion points when awarded the MOVSM award
for performing outstanding volunteer services which results in tangible results.
Staff Coordination: Shirley Moore, SGM, G-1, 2nd Infantry Division
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
169
09-20 Completed
1.Title: Emergency assistance after hours
Scope: The TMC does not assist family members living off post in emergency cases,
Soldiers and Families have to call a Korean hospital and acquire a large bill before we
can be seen.
2. Issue Recommendation: Equip the TMC to assist Families an the Community that
reside off post
3.Facts: Currently, eligible beneficiaries living off post have two primary options
for after hours care. If it is non-emergent they can go to the nearest TMC
and they will be seen at no cost. If they require a higher level of care
they will be transported either to BAACH or the nearest MOU facility as
appropriate. If the individual is command sponsored (TRACARE Prime) then
the care received at the MOU facility will be free of cost. If non- CSP
then there will be a charge of their deductible plus co-pay. The co-pay
would be 20% of the bill not to exceed $1000. As families become command
sponsored then the out of pocket costs go away.
In the event of a life threatening emergency beneficiaries off post must
call 119 and request a civilian ambulance. They will be transported to the
nearest MOU and the same rules of payment apply as stated above. Current
regulations do not allow military patient transport vehicle to pick up
patients off of the installation.
STAFF POSITION: TRICARE is working to hire patient
representatives for each area including area 1. This should help with
patient education and understanding the process for accessing care.
Staff Coordination: Gatlin, Alan LTC, MD, DSO, 2nd Infantry division
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG
Red Cloud AFAP Program Manager, 732-7314, lyonsca@korea.army.mil
Approval Line: Larry A. Jackson, COL, AR Commanding
170
09-21 Closed
1.Title: Sporting Events
SCOPE: There is not enough sporting events in the community to keep the soldiers interested.
2. Issue Recommendations: Schedule sporting events and Market them.
3. Facts:
a. During the 2009 the Warrior Sports Program will be conducting a total of ninety five (95)
different sports and running events for Soldiers to participate in on four different levels, i.e.
intramural, invitational, individual and varsity.
b. For this coming year the Warrior Sports Office has added two new programs into its yearly
calendar. And they are:
1. The Warrior Obstacle Course Challenge scheduled for April 09.
2. The Warrior Mountain Bike Race which will take place in August 09.
c. The sports program announcements are advertized through the following media:
1. In-the Zone Publication
2. Posters, banners and flyers that are distributed through each of the garrison enclaves.
3. Monthly calendar of events are sent to each Brigade, Battalion CSMs/SMs and unit
Commanders and 1SGs.
4. AFN radio and TV.
4. STAFF POSITION:
b. The Warrior Sports Office is consistently addressing the addition of new and interesting
sporting events that would be attractive to the assigned Soldier to participate in.
Staff Coordination: Mr. Ronald E. Fortin, YC-2, CRD USAG Red Cloud.
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
171
09-22 Closed
1. Title: Camp Red Cloud Food Court
2. Issue Recommendation: Remove Anthony‟s Pizza and put in a Burger King or
Taco Bell.
3. Facts:
a. Currently, the CRC Food Court operates the Popeye‟s and Special T‟s that
features the American Eatery Grill, Robin Hood sandwiches and Anthony‟s Pizza. The
menu variety will be limited with a Burger King or Taco Bell due to franchise
requirements of the menu being specified.
b. Sales for the CRC Food Court sales have been negatively impacted the past year,
thus averaging up to 30% decrease for the past six months.
c. The CRC Food Court do not have the minimum sales requirements to justify a
Burger King or Taco Bell and the start-up costs for this venture is projected between
$300 - $500k to include equipment, B&I and franchise start-up costs at an new location.
4. STAFF POSITION:
a. The current menu selection offers a wider variety of choices, as opposed to a
Burger King or Taco Bell that is menu specified due to the franchise requirements of
choices available.
b. The start-up costs cannot be justified due to the limited sales volume now at the
CRC Food Court .
Staff Coordination: Kenneth Limtiaco, AAFES General Manager
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red
Cloud AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
172
09-23 Monitor
1. Title: Lack of Heating Oil
2. Issue Recommendation: Repair the pump at Camp Casey
3. Facts:
a. The kerosene dispenser at the CRC Filling Station has been inoperative at the
start of the winter season. The dispenser has been repaired and point of contact has
been established to repair the dispenser in the future.
4. STAFF POSITION: Monitor; Awaiting parts to have fully functional pump.
d. AAFES have established a point of contact repair service that will address
repair/replacement work of the dispensers in a timely manner.
e. The Camp Casey Pump is awaiting parts a Nozzle and above ground
dispensing station, the in ground sump is now in place.
Staff Coordination: Kenneth Limtiaco, AAFES General Manager
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red
Cloud AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
173
09-24 Monitor
1. Title: Lack of Proper CIF Items
Scope: Lack of proper fitting items as well as female equipment. This affects soldier
productivity.
2. Issue Recommendation: Provide proper sizes to all soldiers.
3. Facts: Lack of proper fitting items: The USAG-RC stocks sized TA-50 (OCIE) items for issue
to soldiers. On occasion, due to high demands for specific sizes, we do encounter problems
maintaining sufficient stocks to support all soldiers that require a particular size. We place
orders with the Central warehouse for reduced levels of stock items or “out-of-stock” items on a
weekly basis, and if the central warehouse has that size available, assets are sent to the CIF
the following week. When the Army awards a contract for manufacture and purchase of TA-50
items, every effort is afforded to ensure that enough sizes will be manufactured to support all
soldiers. We are constrained only in the fact that we can only stock those sizes that are
available.
b. Female equipment: With the exception of Maternity Uniforms, (which are available), there
is no distinction between male and female TA-50. The Army and CTA 50-900 identify what
OCIE is to be issued to every soldier, but it is not gender specific.
c. If an item is not initially available for soldiers to pick up, once an item is made available
for issue, CIF completes the following measures to ensure soldiers maximum opportunity
to pick up their due outs:
(1) The USAG-RC CIF notifies each specific Unit Supply Representative of when a
soldier‟s "due-out" items arrive at the CIF. (CIF cannot individually notify each
soldier, since many of them do not have a "Global" address and/or a permanent
desk to work at due to the nature of their specific duties or because they are initial
entries into the service. In accordance with the External CIF SOP, it is required
that the unit notifies each individual soldier that the items are now available for
issue.)
(2) Soldiers can receive items at CIF Stanley during daily operating hours . Walk-ins
and appointments are available to meet the diverse needs of the customers.
(3) Soldiers have the added convenience of picking up additional items from the CIF
Annex located on Casey. (This minimizes soldier trips to Stanley and keeps units
form losing manpower for extended periods of time .)
Note: The only “female specific” items are contained in a soldiers “Clothing Bag”, and that is an
issue not within the scope of OCIE/CIF operations.
4. Staff Position:
The CIF will continue to make every effort to provide TA-50 to soldiers in the proper sizes, with
no “zero-balance” conditions.
174
Staff Coordination: Louoverture Scott, Directorate of Logistics; Hugh Benner, Chief, Supply
and Services Division; Dale Raffield, CIF-Stanley Supply Management Specialist
Originating Garrison: United States Army Garrison (USAG) - Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG - Red Cloud,
AFAP Program Manager, 732-7314, lyonsca@korea.army.mil
Approval Line: Larry A. Jackson, AR Commanding
175
09-25 Monitor
1. Title: Single Soldier Living Conditions
SCOPE: Single soldiers and KATUSA Soldiers living conditions are a safety concern. Some
have black mold and are either too hot or too cold. There is very little space in the room with a
roommate.
2. Issue Recommendation: Remodel rooms to provide adequate space and removal of mold.
3. Facts:
a. Mold is caused by buildup of moisture in warm weather.
b. Mold can be prevented by proper housekeeping and maintenance. These include keeping
windows and doors shut when air conditions are in operations and cleaning up wet areas. Any
maintenance issues such as leaking pipes must be corrected as soon as possible.
c. Barracks under repair/renovations are to 1+1 standard but room assignments are dependent
on total barracks rooms available for assignment as private rooms.
4. STAFF POSITION:
a. Fully support remodeling rooms to provide adequate space and keeping mold from
growing in any facilities.
Staff Coordination: Richard Bain, Acting DPW, USAG Red Cloud
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732-7314, lyonsca@korea.army.mil
Approval Line: Larry A. Jackson, COL, AR Commanding
176
09-26 Monitor
1. Title: BOSS Activities.
SCOPE: Information about events is not being received by Soldiers. KATUSA Soldiers would
like to be informed of such events. Events are not being geared towards single Soldiers.
Soldiers do not have enough time to participate in BOSS events.
2. Issue Recommendations: Soldiers need to be informed of events through announcements,
posters, etc. Include KATUSA Soldiers in events.
3. Facts:
d. The Warrior Sports BOSS Office makes every effort to ensure that the Warrior Country
Soldiers are well informed on all upcoming BOSS programs and events by means of all
available media resources, i.e. The FMWR In The Zone Monthly publication, where every
BOSS event is thoroughly covered with activity description, dates, fees, and travel
information. Also for each event banners, posters and flyers are provided to each of the
Garrison‟s installations that advertize the event.
e. Unites have designated BOSS representatives who attend their installation weekly BOSS
council meetings. From these meetings those BOSS representatives should be informing
the Soldiers in their unit on all upcoming BOSS programs/events.
f. AFN radio and TV consistently air upcoming BOSS programs so this is another good
source to keep up with what‟s going on in the BOSS arena.
g. Another source for Soldiers to gain BOSS program information is by accessing the BOSS
Calendar which is posted on the enclosed Web Site http://mwr.korea.army.mi./boss.htm
h. Soldiers who are interested in other FMWR happenings can access
www.warriormwr.com for additional information.
Staff Coordination: Mr. Jay Underwood, Warrior BOSS Coordinator.
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
177
09-27 Completed
1. Title: Healthy Alternatives in AAFES Food Court
2. Issue Recommendation: Obtain contract with health-oriented franchises. Offer
healthy alternatives at the Food Court. Post nutrition charts at each establishment.
3. Facts:
a. The Casey and CRC Food Courts now carry fruit cups and fresh fruit at the Robin
Hood facilities. They will expand the selection as sales prove successful.
b. Nutritional charts are posted at each food facility as appropriate.
c. National Brands Fast Food Franchises prohibits unauthorized menu additions at
the local level due to contractual requirements of the franchisee.
d. Currently, AAFES does not have contractual health food franchises, but offer
Robin Hood sandwiches as a healthy-oriented alternative or sandwich shop within the
food courts.
4. STAFF POSITION:
a. The AAFES food courts will monitor the suggested fruit and fruit cups at the
Robin Hood facilities and make necessary additions or deletions accordingly due
to sales demand.
b. Nutritional charts are a standard within AAFES food facilities and are displayed in
a prominent location.
Staff Coordination: Kenneth Limtiaco, AAFES General Manager
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red
Cloud AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
178
09-28 Monitor
1. Title: Food Quality at MWR Restaurants
SCOPE: FMWR's current menus and food preparations do not provide enough variety to
satisfy customers taste. Cooks do not have the adequate culinary skills to prepare the food to
meet customers' demand. Loss of customers' Patronage to FMWR restaurants.
2. Issue and Recommendations: FMWR's current menus and food preparations do
not provide enough variety to satisfy customers taste. Cooks do not have the adequate
culinary skills to prepare the food to meet customers' demand.
Create a training program to significantly increase culinary skills of cooks
Require higher standards of quality control before food is served to customers
Expand variety of menus to meet customers' demand
3. Facts:
Cooks culinary skills can be improved
A Higher Level of Quality Control can be enforced
Menus can be refined to include a larger variety of high demand items
4. STAFF POSITION: Management agrees that additional training, quality control, and
menu revisions will improve food quality and overall customer satisfaction.
A training program is being developed to improve the culinary skills of FMWR cooks.
Timeline: This training program will be implemented in the 3 rd Qtr of FY 09. A position
is being recruited with the requirement of being a Certified Chef (Feb 2009).
Quality Control procedures will be reinforced and facility managers will be held
accountable for upholding standards. Timeline: Ongoing.
All restaurant menus will be updated with new items added based on popular demand
and the latest trends. Timeline: Menus will be updated biannually.
Staff Coordination: Christopher J Bradford, BOD, DMWR, USAG-RC
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red
Cloud AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
179
09-29 Monitor
1. Title: Child Care Facilities
SCOPE: There are no U.S. childcare facilities in Aera1. approximately 400
children are without access to a childcare facility on post. No child care facilities
reduce Soldiers and spouses ability to maintain readiness and impacts unit
retention(AR-608-10)
2.Issue recommendation: Expand current Volunteer Child Care in unit setting
(VCCUS) program availability.
3. Facts:
Volunteer Child Care in Unit Setting (VCCUS) a no cost alternate program that enables free
child care to be provided by Family members in one military unit or organization for Family
members in another unit or organization or within the same unit or organization. Exchange
for similar service is made at a future mutually agreed upon time between individual users.
Currently the VCCUS program is being utilized in FRG settings and ACS sponsored training
such as AFTB.
There are forty VCCUS trained volunteers in USAG Red Cloud/Area 1.
FRGs or Family members can request the use of VCCUS trained volunteers for unit or
organization events.
Staff Position:
ACS current training plan is to increase the number of VCCUS trained volunteers by
increasing the number of training sessions. The availability of training will be affected by the
available times of the USAG Yongsan CYS (Child and Youth Services) Trainers. Projected
training dates will begin in Mid-February 2009.
Staff Coordination: Teresita Rivera, ACS, Division Chief
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point-of-Contact: Mr. Charles Lyons,
USAG Red Cloud AFAP Program Manager, 732 – 7314,
lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
180
Continuation
1. Title: Child Care Facilities
2. Issue recommendation: Require ACS to maintain a list of quality and affordable off
post child care facilities, and provide a training program for in home child care.
3. Facts:
a. AR 608-10 (Child Development Services) does not provide any guidance for off-post
child care facilities.
b. Currently there are no child care facilities in the USAG-RC/Area 1 community due to
the unavailability of a Child and Youth Services (CYS) under Family Morale Welfare and
Recreations.
c. CYS is required to provide all training for child care providers in CONUS and
OCONUS military establishments IAW AR608-10. The Yongsan CYS can provide
training. It requires applicants to go through background screening and participation in
required CYS training. (AR215-3, AR608-18)
d. All requests for on and off-post child care providers are referred to CYS .
e. ACS can maintain a list of all qualified child care providers and establishments that
are pre-approved by the CYS.
f. The American Red Cross also certifies teen-age baby-sitters. This list can be provided
to ACS.
g. The SOFA agreement does not state any requirements for childcare usage for U.S.
Armed Forces Service members or their Families.
h. Usage of Korean Child care facilities fall solely upon the individual Family and their
decision to utilize these facilities. In addition, off-post child care resources are limited.
i. Korean childcare facilities are expensive and do not base payment on Family income
as American childcare facilities.
4. Staff Position:
a. ACS will consolidate a list of off-post child care facilities to provide Families making
inquiries.
b. ACS will offer financial counseling to Families interested in utilizing Korean Childcare
to assist them in their decision and ensure their ability to pay the high fees required by
these providers.
Staff Coordination: Teresita Rivera, ACS, Division Chief
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point-of-Contact: Mr. Charles Lyons,
USAG Red Cloud AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
181
09-30 Monitor
1. Title: Off Post Housing Inspectors
SCOPE: The United States Army Garrison (USAG) Red Cloud housing offices have no qualified
off-post housing inspectors. All other areas in Korea have off-post housing inspectors. There
has been an increased command emphasis on supporting Families in USAG Red Cloud. Due to
the lack of off-post housing inspectors, Soldiers and their Families continue to reside in sub
standard housing.
2. Issue Recommendation: Provide additional funding to USAG-RC Housing Division for
hiring additional off post inspectors.
3. Facts:
a. In accordance with AR 420-1 the Housing Services Office (HSO) is required to conduct off
post safety inspections and ensure adequate dwelling units are available to Soldiers,
Department of the Army civilians and their Family members.
b. The Housing Services Office is also required to conduct a housing market analysis to
identify local community housing assets available now and in the future to meet Army personnel
and their Family‟s housing needs.
c. Currently the Housing Services Office does not have the appropriate number of personnel
to properly provide the necessary services to our Soldiers, Department of the Army Civilians
and their families.
d. USAG-RC (North) Dongducheon community presently does not have the housing assets
available in USAG-RC (South) Uijeongbu. However, the need for these housing assets is
greater in USAG-RC (North) Dongducheon community.
4. STAFF POSITION:
a. There are four apartment communities in the Dongducheon community and five in the
CRC enclave that are currently under construction and are scheduled to be completed
by the end of “2009”. The present HSO manager is in constant communication with
property managers and realtors to assist in providing interim adequate units pending the
completion of these projects for the Dongducheon Community.
b. The Division Chief has submitted HSO staffing and budget requirements to IMCOM-K for
the Housing Services Office (HSO).
Staff Coordination: Ms. Clara R. Greenway, YC-02, Housing Division Chief, DPW Area 1
USAG-RC
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
182
09-31 Closed
1. Title: Library Usage hours.
SCOPE: Library hours at Camp Hovey, Camp Stanley and Camp Red Cloud are not conducive
to Soldier's work schedules. Soldier's average close of business is 1700. Inadequate hours of
operation prevent Soldiers the ability to use the Library resources.
2. Issue Recommendations:
a. Change the library usage hours by expanding closing time to 2200.Soldiers
b. Standardize all library hours.
3. Facts:
i. Each garrison library hours are established on patron usage. Surveys are taken on a
quarterly basis to determine whether the operational hours should be change according
to patron usage. Should the surveys taken indicated the operations hours should be
increased or decreased then action will be taken to accommodate.
j. To standardize all library hours of operations would not be the prudent thing to do since
all libraries have different patronage and requirements.
Staff Coordination: Mr. Steven Toepper, Librarian, Camp Casey.
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
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09-32 Forward
1. Title: KATUSA Soldier Clothing Monetary Allowance System (CMAS)
SCOPE: CMAS for KATUSA Soldiers is insufficient to maintain Soldier readiness. Eight Army Regulation
600-2 states KATUSA Soldiers are allotted $7.62 monthly to replace unserviceable military clothing.
CMAS funding levels prevent KATUSA Soldiers from sufficiently replacing or servicing uniforms during
their two years of duty.
2. Issue Recommendation: Increase KATUSA Clothing Monetary Allowance (CMAS)
3. Facts:
a. KATUSA Clothing Monetary Allowance is governed by Eighth Army Regulation 600-2.
b. KATUSA Soldiers are authorized by (CMAS) Regulation to receive $ 7.62 monthly to
replace unserviceable military clothing. After 12 months the accumulated amount is $87.12 in
CMAS. To replace a pair of boots and one uniform the cost is $179.40(boots 104.70/ Uniform
$74.70).
c. CMAS funding levels are set too low for KATUSA Soldiers from sufficiently replace or
service uniforms during a one year tour for a KATUSA serving in a combat unit.
d. KATUSA Soldiers in Combat units are 478, Unit commander require soldiers to have
serviceable equipment at all times. CMAS does not support the Army of today and its policies.
4. STAFF POSITION:
a. Forward issue to higher command to increase CMAS to an equitable level. 2ID/USAG
Red Cloud commanders cannot change Eighth Army Regulation 600-2 that governs
KATUSA Soldier Clothing Monetary Allowance System (CMAS).
Staff Coordination: Shirley Moore, SGM, G-1, 2nd Infantry Division
Originating Garrison: United States Army Garrison Red Cloud
Originating Garrison Command Point of Contact: Mr. Charles Lyons, USAG Red Cloud
AFAP Program Manager, 732 – 7314, lyonsca@korea.army.mil .
Approval Line: Larry A. Jackson, COL, AR Commanding
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