The Art of
Professionalism...
Developed by
Mike Helbock, M.I.C.P., NREMT-P
Director – EMS Training and Education, EMS Associates
Clinical Educator/Consultant – Prehospital Medicine
University Of Washington School of Medicine
medicme@aol.com
Will Rogers:
“Even if you’re on the right track ...
…..you’ll still get run over if
you’re just standing there”
EMT-C, Inc.
OK, before we get
started…
Don’t EVER, EVER…
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EMT-C, Inc.
And for sure don’t …
EMT-C, Inc.
EMT-C, Inc.
Ask yourself...
EMT-C, Inc.
Areyour skills... where they need to be?
What is your compassion level?
What is your frustration level?
Why am I (still) doing this job?
Am I a professional……
Job Satisfaction Index… (CL-FL) = JSI
EMT-C, Inc.
Dedication!
Commitment!
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Their lives…..are in your hands!
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How do we define
Professionalism…
Webster’s:
“Engaging in a given activity as a
source of livelihood...to make a living!”
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Screen Actors Guild:
One who is compensated for their
services.
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Prehospital community:
Itis a “Standard” by which we are held
to and are continually trying to achieve!
EMT-C, Inc.
EMT-C, Inc.
“Professionalism”
Is it a matter of
salary or promotion...
….or is it a matter of
conduct and performance
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A “Professional” is...
A skilled provider, who with compassion
in their heart and passion for their job...
performs their skills!
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The “practice” of
Professionalism…
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Requires... the patient...before personal pride
Requires... continual training and education
Requires ...dedication
Requires …passion/compassion
Requires ...continual self- evaluation
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The “pride” of
Professionalism:
Thehighest compliment that you can
possibly receive...
you are a “true professional”
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EMT-C, Inc.
EMT-C, Inc.
A “Professional”
is…
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•One who places patient care... before pride
•One who masters their patient care skills by
training seriously and is always willing and
eager to learn more ...and teach others
•One who sets high standards for
themselves, crew, agency, and EMS system
•One who critically views their own
performance with a desire to improve
EMT-C, Inc.
A “Professional”
is not…
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•One who trips over their ego enroute to
patient care
•One who is so comfortable with their skills
that they seek the minimum in training..and
are “put-off” if required to do more
•One who lets “someone” else set the
standards
•One who is defensive to criticism and will take
the first opportunity to blame others
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As a Professional...
You need to be the one to
set the “Standards”
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The Public’s View…
The public’s view…
Sometimes we
need to let
them see for
themselves…
EMT-C, Inc.
Don’t ever
lose your
sense of
humor!
EMT-C, Inc.
Ask yourself...
EMT-C, Inc.
Areyour skills.. where they need to be?
What is your compassion level?
What is your frustration level?
Why am I (still) doing this job?
Am I a professional……
Job Satisfaction Index… (CL-FL) = JSI
EMT-C, Inc.
Job Satisfaction Index
Compassion Level = 1-10
Frustration Level = 1-10
On the
Things are
Fence
looking bad!
-10 +10
0 Life and
work are
great!
CL-FL = JSI
EMT-C, Inc.
Written and
delivered by a 7 year
old girl after her 42
year old father
suffered a sudden
cardiac arrest………
She initiated CPR
and he was later
resuscitated by Fire
Department EMS
EMT-C, Inc.
“Be a mentor...
…to somebody”
EMT-C, Inc.
Do you remember…
Opening a soda with an actual “can opener”
Herman Munster
PF Flyers
.28 cents for a gallon of gas
Ford Pinto
8 Track tapes/decks
A brand new “LP”
In-a-gadda-da-vida…(and where you where
the first time you heard it)!
Rotary telephones
Pet Rocks
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If you don’t
remember many these…
then please remember this….
…you are the future
of our PROGRAM!
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Thank-you…
…for doing what you do
EMT-C, Inc.
The “Art” of Professionalism…
Be Safe…
EMT-C, Inc.
Mike Helbock
medicme@aol.com
emsassociates.com
Be Safe…
EMT-C, Inc.