CUSTOMER CARE
Customer Care
Delivering
World Class
Solutions
World-Class Customer Care
PROTECTION
Making a capital instrument purchase in today’s healthcare climate requires
serious consideration. It is important that you select a company that will
support you for years after the initial sale – that is a critical requirement for
protecting investment dollars. With over 220 Customer Care representatives
in the United States, VIASYS Healthcare offers a large and well trained support
organization in the neurodiagnostics and respiratory care industries.
VIASYS VCare™ Remote
Support Solutions
VIASYS Healthcare leads the industry
with our VIASYS VCare™ remote
support solutions. Our base offering,
VIASYS VCare Connect, allows VIASYS
Customer Care experts to securely
connect – with your permission – directly
to your devices when help is needed.
Nearly all NeuroCare and Respiratory
Care products are enabled with VIASYS
VCare™ Connect.
Technical and Application Support
More than 56 Technical Support Specialists with an average
tenure of 14 years are available to assist you with any technical or
applications support need. Over 60% of the team holds one or
more certifications in technical or application related fields.
Field Service Engineers
The VIASYS Healthcare field service
organization is represented by technical
professionals with unparalleled tenure
and experience. VIASYS employs more
than 65 factory-trained Field Service
Engineers in the United States with an
average tenure of 12 years. Because
our Field Service Engineer distribution
is uniform by population center and
installed base, our ability to respond
is superior, eclipsed only by our
accountability.
Factory Repair
Our more than 63 factory repair technicians
average greater than five years of bench work and
can consistently turnaround your factory repair
items within two weeks.
Parts Fulfillment
Our inventory of over 5,000 Respiratory Care and
6,400 NeuroCare part numbers maximizes
availability to fill your parts orders.
VIASYS Healthcare ships
97% of repair part
orders complete on-
time from our numerous
regional centers.
World-Class Customer Care
SUPPORT & TRAINING
Technical Training
Our commitment to in-house Biomedical Departments is
unmatched. VIASYS Healthcare provides 22 NeuroCare
service / biomedical training classes annually in Madison,
Wisconsin and 44 Respiratory Care service / biomedical
training classes annually in Yorba Linda, California and
Minneapolis, Minnesota. Additional biomedical training
classes can be made available upon request.
Applications Training and Support
VIASYS Healthcare offers more than 60
NeuroCare applications training classes annually
in Madison, Wisconsin and 34 Respiratory Care
applications training classes annually in Yorba Linda,
California. As an alternative, on-site applications
training can also be provided at your facility.
Most applications training classes are three to five
days in length and include Continuing Educational Units
(CEUs), helping you to meet certification requirements.
Service Agreements
We can assist you in delivering maximum system uptime necessary
for continuous patient care. Our flexible Service Agreements include
software updates, VIASYS VCare™ remote support solutions, on-site
support, repair parts, preventive maintenance and much more.
World-Class Customer Care
SOLUTIONS
Your ownership of a VIASYS Healthcare Product is a symbol of Quality for your laboratory,
your practice, and your institution. We are honored to serve you with our world-class
Customer Care and Quality Applications. VIASYS offers you two ways to get the answers
you need, telephone support and an Internet Help Site. Provided for your convenience
are direct telephone numbers and detailed instructions for our phone trees.
VIASYS CUSTOMER CARE CONTACT NUMBERS
Respiratory Care 800-231-2466 or +1 714-283-2228
(This Menu is active Monday-Friday, 8 AM to 5 PM PST)
PRESS 1 then 1 for Technical Support on Ventilator, Infant Nasal CPAP or Nitric-Oxide Products
PRESS 1 then 2 for Technical Support on Pulmonary Function or Metabolic Exercise Products
PRESS 1 then 3 for Technical Support on Sleep Diagnostic Products
PRESS 1 then 4 for Technical Support on Data Exchange Products
PRESS 2 to Place an Order for Parts, Supplies, Equipment Rentals or Capital Equipment
PRESS 5 for Customer Training
PRESS 6 for Sales, Accounting and Service Contracts
NeuroCare 800-356-0007 or +1 608-273-5000
(This Menu is active Monday-Friday, 8 AM to 5 PM CST)
PRESS 1 then 1 for VIASYS or TECA Supplies Ordering
PRESS 1 then 2 for Grason-Stadler (GSI) Supplies Ordering
PRESS 2 for Technical Support, Service Parts Ordering or AskNeuroCare
Pulmonetic Systems 800-754-1914 or +1 763-398-8500
(This Menu is active Monday-Friday, 8 AM to 5 PM CST)
PRESS 1 for Customer Service
PRESS 2 for Technical Service
PRESS 3 for Clinical Support
PRESS 4 for All Other Departments
VIASYS User’s Forum
Clinical and technical information is
available at a time convenient to you, at
the VIASYS User’s Forum located at
http://www.viasyshealthcare.com/forum.
You can research topics of interest
or request information on a specific
question, discuss current trends or just
read through posted threads of valuable information. Each forum is supported by
an extensive network of VIASYS employees positioned around the world. Join in
and see how VIASYS can help you.
VIASYS Core Values
The VIASYS mission is to improve human health
and, in so doing, create exceptional value for the
patients, care providers and shareholders we serve.
VIASYS constantly strives for a culture that rewards
a commitment to creativity, innovation, total quality,
and integrity in all that we do.
VIASYS treats all employees with respect and dignity
and rewards them when they exemplify our values.
V2 simply states that when we work as a team to
deliver these values our results will be far greater
than the sum of our parts.
Product Areas
Respiratory Care
• Pulmonary Function Diagnostics
• Critical Care Ventilation
• Sleep Diagnostics and Therapy
• Respiratory Clinical Services
• Respiratory Consumables and Supplies
• Information Management Solutions
NeuroCare
• Acute Care Monitoring
• Audiological Assessment
• Handheld Dopplers
• Neurodiagnostics
• Vascular Diagnostics
• Supplies & Accessories
• Connectivity Solutions
VIASYS, VCare and VCare Connect are either registered trademarks or trademarks of
VIASYS Healthcare Inc. in the United States and/or other countries.
NeuroCare: Pulmonetic Systems: Respiratory Care:
P.O. Box 44994 17400 Medina Road, Suite 100 22745 Savi Ranch Parkway
Madison, WI 53744 Minneapolis, MN 55447 Yorba Linda, CA 92887
U.S.A. U.S.A. U.S.A.
Toll-Free: +1 (800) 356-0007 Toll-Free: +1 (800) 754-1914 Toll-Free: +1 (800) 231-2466
Phone: +1 (608) 273-5000 Phone: +1 (763) 398-8500 Phone: +1 (714) 283-2228
Fax: +1 (608) 441-2004 Fax: +1 (763) 398-8403 Fax: +1 (714) 283-8439
www.viasyshealthcare.com
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