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Appendix Complaint Response Mechanism Flow Chart Written Verbal

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Appendix Complaint Response Mechanism Flow Chart Written Verbal Powered By Docstoc
					                                                         Appendix-1



                                         Source of Complaint(s)



                        Written                                             Verbal
                                                      Within
                                                      7 days

         Complaint
           Box                              Within             Telephone              To staff
                                            10 days
                              Within
                                15
                               days           Branch
                                              Manager



                                              Regional
                                               Program
                                             Coordinator /
                                            Regional Team
                                                Leader



                                                Chief
                                             Information
                                               Officer
                     If unresolved by                                      If unresolved by
                          above                                                 above
                                                                                                 Within
                                           Deputy Director                                         18
                                                                                                  days
          If unresolved by
               above
                                              Executive
                                               Director                                          Within
                                                                                                   20
If unresolved by
                                                                                                  days
     above
                                                                             Within
                                              Board of                         25
                                              Trustee                         days



                                        Complaint Response Mechanism Flow Chart

				
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