UPDATE
2011
for the Network,
by the Network
enterprise europe
executive agency
European Commission
Enterprise and Industry EUROPEAN COMMISSION
for competitiveness & innovation
Branding
Code of Conduct
Communication
Cooperation with
FP7 National
Contact Points
Intellectual Property
Internationalisation
Partnership Process
Partnership Tool
Public Procurement
Quality & Performance
SME Feedback
Working Groups
Mission
and rationale
Right from the launch of the Enterprise Europe Network, it was clear
that given its breadth and scope, a common approach to key issues
would be necessary. The concept of Working Groups is based on the
principle that there is a huge body of knowledge and experience in the
Network which should be made accessible for the benefit of all Network
Partners. In the first three years of the Network’s life, partners, via the
Working Groups, have made an enormous contribution to creating
common working standards, guidelines and tools for the benefit of
the entire Network.
This brochure provides an overview of all the completed Working
Groups to date. The aim is to provide key information – members
and deliverables – at a glance so partners can have an idea of what is
currently at their disposal thanks to the output of the Working Groups.
More detailed information and the documentation can be found on
the intranet.
How a Working Group
is formed
Working Groups are formed at the request of the Steering and Advisory
Group (SAG) to address key issues that are of immediate relevance to the
entire Network. The Working Groups are mandated to look into these
issues and produce a range of appropriate deliverables (the variety
produced thus far can be seen here) that the entire Network can use and
benefit from. Once the Working Group has drafted its deliverables and
summary report, they are presented to the SAG, which then endorses
the outcomes of the Working Group. The deliverables are then made
available to the Network.
PARTICIPATE IN WORKING GROUPS
All partners are welcome to participate in Working Groups. Keep an
eye out in FirstClass Circular Notes for the launch of future Working
Groups. If you see one that matches your area of expertise, please
send an application to us! Working Group members are selected
according to their expertise in a given field and, though the work
of the groups is intense, it is generally viewed as a satisfying and
worthwhile experience.
FOR FURTHER INFORMATION
You can find the minutes of the meetings as well as the link to the
summary report and the deliverables on the intranet page for Working
Groups: Network Operations > Working Groups > [Name of WG]
After the outcomes are endorsed by the SAG, the deliverables of the
Working Group are progressively embedded into the knowledge base
of the Network, which is accessible via the intranet. When a Working
Group addresses a subject already available on the intranet, the final
deliverables are integrated in the corresponding page. Alternatively,
a new page is created.
The Executive Agency for Competitiveness & Innovation (EACI) keeps
you informed about the availability of the deliverables via different
channels. In any case, do not hesitate to get in touch with the EACI
contact person for further information about the Working Group you
are interested in!
GET IN TOUCH WITH WORKING GROUPS
While a Working Group is active, the easiest way to contact the
members is to send a FirstClass message to the corresponding
public conference. You can find it under:
Conferences > Groups > Working Groups Conferences
After the end of the activities, we suggest that you contact the
coordinator or any other member of the group directly.
Working Groups
Branding
Mission
Building a strong brand helps the Enterprise Europe Network stand out, attract
clients and communicate its results. All of our interactions with clients and our
marketing material influence the way our audiences perceive who we are and
what we do. Everyone in the Network is creating the brand on a daily basis.
The Branding Working Group comprised an enthusiastic group of branding
and communication gurus who took on the task of creating a toolbox and
guidelines to help the whole Network better apply our brand.
The group, alongside the EACI Communication team, produced an extensive
branding toolbox which is available on the intranet. The toolbox includes the
guidelines and rules that keep the Network’s visual identity and messages
consistent, all the visuals, promotional templates and publications part-
ners need to use the brand, and tips and tricks for effective communication.
The group held three meetings and reported their results to the SAG in
November 2010. The toolbox has already exceeded its targets, becoming
the second most visited content page on the Network’s intranet. It has been
presented at national meetings and is an integral part of the Network’s com-
munication training for newcomers.
The Working Group members continue to act as Brand Champions, spreading
the word about the Network and helping all partners to promote the Network
with one voice.
Use the toolbox:
Intranet >> Network Operations >> Branding
Coordinator EACI Contact
Lorna MACLEAN Susan CARROLL
Enterprise Europe Scotland susan.carroll@ec.europa.eu
Scottish Enterprise +32 2 29 74561
lorna.maclean@scotent.co.uk
+44 (0) 141 228 2149 Ana MADRID CENZANO
ana.madrid-cenzano@ec.europa.eu
+32 2 29 62021
Pedro ALVITO GRENCHO
pedro.alvito-grencho@ec.europa.eu
+32 2 29 64522
List of Members
Lorna MACLEAN - Coordinator
Scottish Enterprise, EBIS, Scotland – United Kingdom
Ilona BABKOVÁ
Technology Centre, ASCR, BISONe – Czech Republic
Isabel GARCÍA LUIS
COEPA, SEIMED – Spain
Maria KARATZIA
Foundation for Research and Technology, Hellas, CIP-HELLAS – Greece
Zsuzsa KONRAD
ITD Hungary, HCE – Hungary
Nicoletta Marchiandi QUATRARO
Torino Chamber of Commerce, ALPS – Italy
Jamie OLLIVERE
RTC North Enterprise Europe, Yorkshire – United Kingdom
Paola SAIANI
Ravenna Chamber of Commerce, SIMPLER – Italy
Sandra WEINGART
Handwerk International, BW Europe – Germany
Working Groups
Code of Conduct
Mission
The mission of the Working Group on Code of Conduct was to define the
relationships between Network Partners as well as between the Network and
some of its stakeholders and to establish rules governing these relationships.
Meetings took place between March and September 2010. During this time
the members produced the Code of Conduct, which consists of the Charter,
the Code itself and the Practical Guidance paper, as well as the implementa-
tion strategy, including training material.
The code enables the Network to share the same values and working princi-
ples and to facilitate the provision of the best services possible for its clients
as well as the smoothest cooperation between counterparts in the Network.
Coordinator EACI Contact
Dr. Gundega LAPINA Marzia RIVOIRA
Latvian Technological Center marzia.rivoira@ec.europa.eu
EBISC Latvia Consortium (LV) + 32 2 29 58720
gundegal@edi.lv
+371 67 54 07 03
Deliverables and how to use them
The SAG endorsed the deliverables at its meeting in June 2010.
The deliverables consist of the Code of Conduct set of documents:
The Charter – to be signed by the partners who are committed to
the core common values and which is to be displayed in their offices
The Code of Conduct – the rulebook outlining all the core common
values
The Practical Guidance paper – a work in progress providing further
guidance on how Network Partners may practically adhere to the core
values, along with concrete examples of the implementation of the
Code of Conduct
k ing ced implementation stra gy
mplementatio
The Work in Group also produced an implementation strategy rate
n r ensuri the
ring od
ode th long
encouraging and ensuring the uptake of the code by the Network, along
with t ning i n
wi h training material for its dissemination.
Wh a Network Partner adopts the code, the rosette quality symbol
When e o osette ual y ymbol
pears
pe r name h Netw o
appe s by their name in the Network Directory.
For fur ther information
or
Enterprise Europe Network web . Ther
ebsite. There you can find the
the well as the summary report and the
minutes of the meetings as well a the su
n n twor Operations >> Code o Cond t
ork
Intranet >> Network Op e
de of onduct
public conference on Firs Class. You can find it under:
p li irst . Yo
f n ork o p feren
ences >> WG Code
Conferences >> Groups >> Working Groups Conferen C
Co du t
of Conduct
List of Members
Gundega LAPINA – Coordinator
m H
Hicham ABGHAY
IRNISS
Ulrike FIRNISS
a S
Dorota ISAJUK
t
Beate LUDWIG
h n
Christina SÖDERSTRÖM-NILSSON
e H
Daniela TCHONKOVA
IEGAND
E
Anke WIEGAND
Working Groups
Communication
Mission
The Communication Working Group helped to create a common culture and
brand. It focused on improving internal and external communication in the
Enterprise Europe Network and producing practical ideas and guidelines that
could be easily implemented by all partners. The group also played a key role
in advising the EACI on how best to support communication in the Network.
On the group’s recommendation, the Branding Working Group was set up.
The group met three times between June and November 2008 and presented
the outcome of its work at the SAG meeting held in December 2008.
Coordinator
Laurence FAIGENBAUME
OSEO Innovation Ile de France
PIC2 Consortium (FR)
laurence.faigenbaume@oseo.fr
+33 1 01 53 89 78 78
EACI Contact
Susan CARROLL
susan.carroll@ec.europa.eu
+ 32 2 29 74561
Deliverables and how to use them
mission statement for the Network:
‘We are the world’s largest network connecting business to Europe.
We help companies to improve and innovate through partnership,
information and expert advice’.
‘Dos and
Don’ts in Media Relations’. Partners can use this document to help
increase the Network’s media coverage and improve relationships
with journalists.
visual
iden i
enti otion too
identity and promotio al tools
g
training sessions and
shops
worksh
List of Members
Laurence FAIGENBAUME – Coordinator
Eva BERGEROVA
Caroline BRECHENMACHER
Előd DINNYÉS
Maria SOLE D’ORAZIO
Martin FORST
Maria KARATZIA
a A
Lorna MACLEAN
tt MARC ANDI
t RCHI
Nicoletta MARCHIAN QUATRARO
-Pie Z E
Marie-Pierre SEZNEC
e z
Lorenzo TELLINI
Working Groups
Cooperation
with FP7 National
Contact Points
Mission
The Working Group on Cooperation with the FP7 National Contact Points
(NCP) aimed at defining possible synergies between the Network of FP7 NCPs
and the Enterprise Europe Network for better efficiency in achieving trans-
national research partnership agreements and cooperation. The final goal was
to increase the number of SMEs participating in FP7. Working Group meetings
took place between March and June 2009. The Working Group presented its
deliverables at the SAG meeting held in November 2009.
Coordinator
Dr. Anastasia CONSTANTINOU
PRAXI/ HELP-FORWARD Network
Enterprise Europe Network Hellas Consortium (GR)
nats@help-forward.gr
+30 210 36 07 690
EACI Contact
Eric KOCH
eric.koch@ec.europa.eu
+ 32 2 29 71976
Deliverables and how to use them
The following documents have been produced:
I. Guidelines for the cooperation between the Enterprise Europe
Network and the NCP networks
II. Available Partner Search Tools and Possibilities for Tool Sharing
III. A sample letter addressed to NCPs inviting them to collaborate with
the Network
IV. Ways to Facilitate the Dissemination of FP7 Partner Search Profiles
delines for coop wing
The Guidelines for cooperation identify the followin main opportunities
for coll b ee the two
e
for collaboration between the two Networks:
1. Information sharing
2. warene i ing
Support for awareness raising
3. y articipation in FP7
Capacity building of SMEs for the participation in FP7
4. o ngagi n
ging n 7 proposa
Cooperation in engaging new SMEs in FP7 pr pos ls
5.
5 a sign
gnp
Mutual signposting
6. tner
Partn search
7. o g groups pro e o o
National working groups to p omote collaboration and joint act ctions
8. oope n in u on all p s in amme
am
Coo eration in the open consultation on call topics in work program es
9. ea uatiion
Cooperation in recruiting new evaluation experts from SMEs
tcom ou w
u the
The outco es of the working group were endorsed by t European o
ommissi
s d the Guideline can con
id nes re e
Commission and the Guidelines can be co sidered as a reference docu-
for two kss
ment for both Networks. DG Research and Innovation has officially
ha o t
novati a
ial
f d the ument
forwarded th docume to the NCPs.
List of Members
Anastasia CONSTANTINOU – Coordinator
HELP-FORWARD Network / FORTH, Enterprise Europe Network Hellas – Greece
Katia COSTA
Unioncamere Piemonte, ALPS – Italy
Christian DUBARRY
OSEO Innovation Maisons-Alfort, PICSOF – France
Chris FARMAKIS
Chris K
Chris FARMAKIS
e e London En ondon vat Network n d Kingdom
Greater L ndon Enterprise, Lond Innovation Network – United K
O
Ken GORDON
Scotti se cotland United Kingdom
Scott sh Enterprise, EBIS-Scotland – United Kingdom
K HEILINGBRUNNER
Klára HEILINGBRUNNER
T onal B i Centre,
INNOSTART - National Business and Innovation Ce
ngari C t
r n rope
Hungarian Centers in Europ – Hungary
édric LLMÜLLE
LL
Cédric HÖLLMÜLLER
sea
e and
Euresearch, SwissEU.net – Switzerland
rste
rs
Kars en W. LEMKE
E
ENIT GmbH,
ZEN Gmb NRW.Europa – Germany
Je
Je o
Jesus Rojo GONZALEZ
d o i dri+D, D Spai
Fundación para el Conocimiento Madri+D, MADRI+D – Sp n
Laur SA N
ura
Laura SAVINI
Centro Lombardo per lo Sviluppo Tecnologico e Pro uttiv delle Piccole Imprese
Ce mbardo
mbard p ttivo elle
ico Produtti ole
ell’Artigianato – Cestec S.P.A., SIMPLER – Italy
e dell ec S P.A.,
Cestec S.P.A t
Siby S
Sib l SCHARRER
v k Schl g e B Eu Hambu
Investitionsbank Schleswig-Holstein, B2Europe Ham rg Schleswig-Holstein – Germany
niela OVA
Daniela TCHONKOVA
Applie m tions RC-
C-BG ulgaria
Ap ied Research and Communicatio Fund, EIIRC-B – Bulgaria
ete VITO
TOLA
Anete VITOLA
elopme cy Latvia, EB
Investment and Development Agency of L a EBISC Latvia – Latvia
Working Groups
Intellectual Property
Mission
The Working Group on Intellectual Property (IP) was created to define methods
to raise awareness of the practical aspects of IP management and protection
and to develop the capacity of the Network Partners to provide basic advice
on IP issues. Partners can offer this knowledge as an integral part of their
services in order to increase the success rate of the transnational partnership
agreements and as an element of better innovation management in SMEs.
The Working Group met between December 2009 and April 2010. Its deliver-
ables were presented and endorsed at the SAG in June 2010.
Coordinator
Dave MORGAN
GWE Business West
BRIDGE Consortium (UK)
dave.morgan@enterpriseeuropesw.org.uk
+44 77 75 86 08 84
EACI Contact
Raquel FERNANDEZ HORCAJADA
raquel.fernandez-horcajada@ec.europa.eu
+ 32 2 29 72378
Deliverables and how to use them
I. IP toolkit for Network advisers – with questions for clients, tools
and other valuable resources
Created in the form of an interactive PowerPoint presentation, this toolkit
serves as a practical resource, covering:
questions;
information
the relevant issues during negotiations
II. New improved BBS guidelines taking into account IP elements
enhanced the official BBS guidelines in order to better cover
The group en cial o
elated
the IP aspects related to partnership agreements.s
III. IP signposting direct ry at regional level per country
III i ecto at
irec e y
ur t o laborate
Find experts on IP from your country to collab rat with in providing
ents
IP support to your clients.
IV. nin se Europ Network partners
p twor
IV IP training plan for the Enterprise Europe Network partners
th d vailab in
vailable ning
Both agendas and presentations are available in the IPR and traini g
s
sections of the intranet.
nd pened discussion forum o s P matt
atte i Ca
page and opened a di cussion forum to discuss IP matters in FirstClass.
List of Members
Dave MORGAN – Coordinator
Kristel ALLEWIJN
Viktor BOTOS
Vikto
Viktor
ina Y
Christin DEYL
r Pa l ONÇALVES DINIS
Marco Paulo GONÇ
M
Onur C. EMÜL
e i HAUTEKIE
UTEKIET
Annemie HAUTEKIET
yrki N
Jyrk INGMAN
J y LAIN
Jenny LAI E
Palom
loma LLORQ
Paloma MALLORQUIN
Emi ie MARCELET
Emil
b RUPE
Sabina RUP RT
mone VERO
Simo e VER NELLI
Jane WATTER
ERS
Jane WATTERS
Working Groups
Internationalisation
Mission
The goal of the Working Group on Internationalisation was to investigate SMEs’
needs and opportunities to ‘go international’, to provide Network Partners
with tools to support their clients and to give feedback to the European
Commission. The Working Group held three meetings between June 2009
and January 2010 and the results were presented to and endorsed by the
SAG in March 2010.
Coordinator EACI Contact
Nicoletta MARCHIANDI QUATRARO Pascale GAUCHER
Torino Chamber of Commerce pascale.gaucher@ec.europa.eu
ALPS Consortium (IT) + 32 2 29 81356
n.marchiandi@to.camcom.it
+39 011 57 16 320
Deliverables and how to use them
I. First diagnosis tool before going international
This questionnaire is likely to be used by a Network Partner during the
very first interview with a company asking for support from the Enterprise
Europe Network for going international. The diagnosis tool is in Word for-
mat, so that it can be adapted to the national environment of the Network
Partner using it.
II. Fact sheets on a series of third countries
These fact sheets present the business environment, opportunities and
threats in the target countries. They also provide sector information and
dos and don’ts regarding business and cultural behaviour. They are in
PowerPoint format so that they can be adapted and presented at seminars
with SME clients.
Brazil / Canada / India / Mexico / Morocco / Saudi Arabia and the
United Arab Emirates / South Africa / Turkey
A document about business culture in China can also be provided upon
request. For more information, please contact Christina Söderström-Nilsson,
from SweNet – Västerås, at: Christina@eiv.u.se
III ood
III. Good practices
d two od es help
The Working Group identified two good practices to help companies prepare
for going international:
d English)
and E
the minu e meetings:
the min tes of its meetings:
List of Members
Nicoletta MARCHIANDI QUATRARO – Coordinator
Jorge ALONSO VALLEJO
Olivier BOZON
Olivier
Olivie N
D A
Flavia D’AURIA
s n ILIEIEV
Veselin ILIEV
IKLAR
Serap ISIK
Vicente OMPO UIZ D LA C
O T
Vi ente MOMPO RUIZ DE LA CUESTA
a U
Eva KUDRNOVÁ
Jü n SC
Jürgen SCHÄFER
Khaled SNOUBER
K OUBE
d SNOU
Christ SSON
SS
Ch stina SÖDERSTRÖM-NILSSON
te W EYER
Peter WOLFMEYER
Working Groups
Partnership Process
Mission
The mandate of the Working Group on the Partnership Process was to put forward
a common methodology describing all the steps that a Network Partner has to
take in order to help client companies sign transnational partnership agreements.
Meetings took place between February and May 2010. Results were presented to
the SAG in June 2010 and finalised in March 2011. The ‘Guide to the Partnership
Process’ sets common rules aiming at increasing the efficiency, effectiveness and
professionalism of the Network as a whole and of the Network Partners when
dealing with partnering services.
The guide is available here: Intranet >> Partnership Tools >> Partnership Process
Promotion
Coordinator Capacity Company Exit
F
Maria LUNDIN O Building assessment strategy
Business Region Göteborg AB L Partnership Brokerage events
SweNet Consortium (SE) L Profiles Company Missions
O
maria.lundin@businessregion.se Expression-
W
+46 (0) 31-61 24 07 of-Interest
U Negotiation
EACI Contact P Assistance
Giovanna D’ADDAMIO Partnership
Agreements
giovanna.d’addamio@ec.europa.eu
+ 32 2 29 81976
Deliverables and how to use them
The Working Group designed a standardised approach for all types of co-
operation (business, technology and research projects). The partnership
process starts after the promotion of the Network and consists of six steps,
which are shown in the general flowchart. A transversal issue, i.e. follow-up,
must be put in place at every step to keep in touch with the clients and the
Network colleagues.
company assessment is vital to build relations with clients and
understand their needs and expectations.
profiles should be drafted and regularly
updated by the Network Partners in cooperation with the company.
Brokerage Events and Company Missions are strong matchmaking tools.
It is recommended to focus on a few high quality events.
Expression-of-Interest stage is essential to establish contacts
between potential partners.
Nego Assista
Negotiation Assistance
nership Agr
Partnership Ag eements
-
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
List of Members
Maria LUNDIN
Ignacio ABAITUA
C roline GRAY-STEPHENS
Carol
Ca li Y-STEPHENS
sz Ó
Agnieszka GÓRECKA
Karl He N
Karl-Heinz HANNE
rlee HEYSE
e
Marleen HEYS
bara
Barbar HOFMANN
Malgorzata KRÜGER
M o zat
Jaros av LORENZ
rosl
Jaroslav LORENZ
Laetitia
La tit MAYNARD
rda E
Serdal TEMEL
Nige TIDY
gel
Nigel TI Y
Working Groups
Partnership Tool
Mission
The mission of the Working Group on Partnership Tools was to identify the
requirements and specifications for an integrated system of partnership tools
to provide a high standard delivery of services to SMEs whether it concerns
commercial, technical or research cooperation. The group held three meetings
between September and December 2008 and the results were endorsed at
the SAG meeting of March 2009.
Coordinator
Andrew GOLDSBROUGH
St John’s Innovation Centre
EECIP Consortium (UK)
a.goldsbrough@businesslinkeast.org.uk
+44 (0) 17 07 39 87 16
EACI Contact
Vally FIDELMAN
vally.fidelman@ec.europa.eu
+ 32 2 29 93134
Deliverables and how to use them
I. Future Partnership Database
The group produced the user requirements needed for the develop-
ment of a new common database for partnership services within the
Network. Extensive documentation resulted from this work, including:
1. Integrated database fields
2. Types of cooperation envisaged
3. An example of a Technology Partnering Opportunity (Offer)
4. An example of Technology Partnering Opportunity (Request)
5. An example of Business Partnering Opportunity (Offer)
6. A Research and Development Profile (Offers and Requests)
7. An example of Research and Technological Development Partnering
Opportunity (Request)
8. Requirements for Profile dissemination
Further recommendations for the future are available in the Summary Report.
t term priorit
II. Short-term priorities
exis g dat h p provided list
In order to improve the existing da abases, the group provided a list of
eadsheet.
a
possible tasks in an Excel spreads et.
roup’ the EACI ince
An ‘IT Contact Gro set up by th EACI has sin taken over the work.
ntact group 10 Netw k Partners dedicate
twor t rs, dicated
The IT Conta Group is a special group of 10 Network Partners dedicated
o e project “Network 2.0”, which aims to renovate the IT tools of the
to the p twor
Network 0 to ov e th the
Netw r
Network to f ol w E
facilitate business and IT collaboration with the EACI. Five
membe Part
t Tools m bers
members of the Working Group on Partnership Tools are members of
o roup to ensure con it
t
the IT Contact Group to ensure continuity of work.
List of Members
Andrew GOLDSBROUGH – Coordinator
St John’s Innovation Centre, EECIP – United Kingdom
Roland BILLIG
Agentur für Innovationsförderung und Technologietransfer (AGIL) GmbH Leipzig,
CIP Saxony – Germany
Lucy BLACK
Scottish Enterprise, EBIS-Scotland – United Kingdom
Kurt BURTSCHER
Österreichische Forschungsförderungsgesellschaft mbH, CIP Network Austria – Austria
Marc DEHARENG
Bureau Economique de la Province de Namur (BEP), Wallonie-Europe – Belgium
Carina de LA TAJADA LAHALL
Företagspartner Örebro AB
p Sweden
w
ALMI Företagspartner Öreb AB, SWENET – Sweden
v A
Ludovic FERAUD
mbre Régionale Commer td strie ord P alais,
Chambre Régionale de Comme ce et d’Industrie Du Nord – Pas De Calais
EURACTE c
EURACTE – France
C antine KARAMANIS
Constantine KARAMANIS
al Do ntation a ellen o ndation, CIP
National Documentation Centre / National Hellenic Research Foundation, C Ellas – Greece
y
Kenny LEGG
Enterprise Europe South West England, BRIDGE – United Kingdom
erpris urope l
Enter se Euro South West Engl d RID
n
Elena PALAVROVA
ov Chamber of Commerce and Industry, EIIRC BG – Bulgaria
Plovdiv C r EIIRC-
H e R
Herbert RATH
Z T Europa Germany
ZENIT GmbH, NRW.Europa – Ge ny
Uw SCHUESS ER
Uwe S ESSL
Bayern Innovativ GmbH, Bavaria2Europe – Germa
Ba no
Innov e many
Bart
Bar osz SOKOL
a Re d tion, BISNEP Poland
EP
Podlaska Regional Development Foundation, BISNEP – Poland
o LIN
Paola TOLIN
amera a Artigianato e Agricoltura di Torino, ALPS – Italy
Came di Commercio Industria Art nat gricoltu
Working Groups
Public procurement
Mission
The Working Group Public Procurement was created to set common standards
and provide practical tools to develop skills, knowledge, methodologies and com-
munication for the Enterprise Europe Network’s Partners in order to:
The Working Group held three meetings in May, October and December 2010.
Coordinator
Toni SARAIVA
EISC Ltd
SEEB2E Consortium (UK)
toni@eiscltd.eu
+44 23 080 20 61 62
EACI Contacts
Pascale GAUCHER
pascale.gaucher@ec.europa.eu
+ 32 2 298 13 56
Deliverables and how to use them
The SAG endorsed the following deliverables in March 2011:
1. Useful factsheets for Network Partners (e.g. on Introduction to Public
Procurement, Green Public Procurement, EU Public Procurement
Procedures, Procurement Thresholds, etc.). The factsheets have different
levels with judo belt colours (from one to four and from white to black)
according to the knowledge of the Network’s Partner in public
procurement issues.
2.. Presentations personalised for each Sector Group, giving an overview
and concrete examples regarding public procurement.
3. A guideline on Innovation and Public Procurement. The objective of this
guideline is to help Network Partners provide or improve their services
to public procurers (in particular regional authorities and public
enterprises) in the six fields of the Lead Market Initiative (LMI) for
innovative public procurement. This guide also proposes some solutions
to help Network Partners to get SMEs’ specificities and innovation
potential better known to public buyers, through better skills/knowledge/
methodologies/communication/networking.
4. A methodology to increase synergies with LMI Public Procurement
Networks.
r
For fur ther information
n the anet rprise E
Please visit the web pages on the intran of the Enterprise Europe Network
the d verabl the
website which provide access to the delive les of th Working Group and
f n blic cure e and SMEs.
further information on publi procurement and SM
n Business Services >> Public Procurement – Helping SMEs win
Intranet >> Bu m lpin
blic Procurement Helping SMEs win
pu ontracts
public con
List of Members
Toni SARAIVA – Coordinator
EISC Ltd, SEEb2E - Southampton – United Kingdom
Max ADAM
BSK-CIC, SEEb2e - Chatham – United Kingdom
Dolores ADAMSKI
Chambre de commerce et d’industrie de Grenoble, CIPRAA - Grenoble – France
Stefanie BLUM
IHK Suedlicher Oberrhein, BW-Europe - Lahr – Germany
Angelika HOESS
Auftragsberatungszentrum Bayern e.V., Bavaria2Europe - München – Germany
Dagmar LUBECK
EIC Trier - IHK/Hwk-Europe-und Innovationscentre GmbH, EU-Netz Rheinland-Pfalz /
Saarland - Trier – Germany
José Manuel MACEIRA BLANCO
mpresarios de ctea i
Confederación de Empresarios d Galicia, Galactea Plus - Santiago de Compostela – Spain
s R
Francesco PARETI
Unioncamere d l V d za t
Unioncame del Veneto, Friend Europe - Venezia – Italy
p VEY Y
Christophe VEYS
N s ss
IWT, VEBIN (Enterprise Europe Flanders) - Brussel – Belgium
A B O
ON
Ilona WARBURTON
Highla Op Ltd, S nvern
ernes U om
High nd Opportunity Ltd EBIS Scotland - Inverness – United Kingdom
Working Groups
Quality & Performance
Mission
The Working Group on Quality & Performance was created to work towards the
development of a quality culture in the Network. Meetings took place between
September 2008 and January 2009. The Working Group presented its deliverables
and had them endorsed at the SAG meeting held in March 2009.
Coordinator
Sylvie MARINO
Chambre Régionale de Commerce et d’Industrie Rhône-Alpes
CIPRAA Consortium (FR)
marino@rhone-alpes.cci.fr
+33 4 72 11 43 25
EACI Contacts
Claire TOMBEUX (For database guidelines and templates, client satisfaction)
and performance indicators
claire.tombeux@ec.europa.eu
+ 32 2 29 87046
Daniel GASSMANN (Quick links)
daniel.gassmann@ec.europa.eu
+ 32 2 29 74193
Deliverables and how to use them
I. Quick-win solutions
There was an immediate necessity to put clear guidelines and templates
at the disposal of the Network in order to provide consistent partnering
services to SMEs. This resulted in the revision of existing documents and
the creation of new documents. These included:
a. BBS Guidelines
b. BBS Expression of Interest Template and Guidelines
c. BBS Validator’s Checklist
d. BCD profile Word template for the Network partners
e. BCD Expression of Interest Template and Guidelines
f. BCD Validator’s Checklist
Intranet >> Partnership Tools >> Documentation
II. Client Satisfaction Surveys
The Working Group designed a new methodology as well as six different
templates corresponding to six different ways of service delivery. The pur-
pose of these templates is to provide guidance to less experienced partners
on how to measure client satisfaction and how to improve their approach.
These templates can be directly used by Network Partners. With the input
of this sub-group, the EACI adopted the methodology which is currently
used by the Network.
etwor >
Intranet >> Netwo k Operations >> Finance and Contracts >> Report Tools
form n
A form for ensuring post-measurement improvements and follow-up has
been made available.
Intran >> Working Groups >> Quality and Performance >> Annex XIII
Intranet a c
I e e package
III. Newcomer packag
r to f use e , p produced
In order to facilitate the use of reference documents, the group produced
er pac
r ch introduces the essential working documents
a newcomer package which intro e e ial w ing docu
ailabl Add
ble. l an t age prov d qui k
which are available. A ditionally, an intranet page provides qu ck links to
the e reference documents.
thes reference documen sm
Intranet >> Network Operat ns
atio Qual t
Intranet >> Network Operations >> Qua ity
dicato
IV. Foundations and indicators
l late inco a e yo e ki
A sub-group began work on materials later incorporated by other Working
r h t ment and the core valu (Communication
lues Communicatio
Groups such as the mission statement and the core values (Communication
n Group) and the Cod f Condu t (Co e of C nduct W k
ode
Working Group) and the Code of Conduct (Code of Conduct Working Group).
Furthermore, the group established eight performanc indicators (o of
m
Furthermore, the u bi g mance ndicator (one
them g ent s on).
them being clien satisfaction
nt a Worki G > Qual t and > Anne
Intranet >> Wor ing Groups >> Quality and Performance >> Annex XI
List of Members
Sylvie MARINO – Coordinator
Chambre Régionale de Commerce et d’Industrie de Rhone-Alpes (CRCI RA),
Enterprise Europe Network Rhone-Alpes Auvergne – France
Leyre ALFONSO LAUREANO
COPCA, CATCIM – Spain
Barbara ANDREANI
c l s pour l’Entre NE elgiu
Agence Bruxelloise pour l’Entreprise (ABE), BENE – Belgi m
c
Mariacristina BOERI
era Commercio Industr A a Agric ura di o, SIMPLER Italy
Camera di Commercio Indu t ia Artigianato e Agricoltura di Milano, SIMPLER – Italy
sia CONS NTINOU
NSTA
Anastasia CONSTANT
HELP-FORWARD Network / FORTH, CIP-HELLAS – Greece
HELP-FORWARD Ne A
Heike FISCHER
Heike F
beis-Europa-Zentrum Enterprise Europ
p twork Baden-Württ
W rg
Steinbeis-Europa-Zen um, Enterprise Europe Network Baden-Würt emberg – Germany
dh m FORGG
Friedhelm FORGE
Industrie- und Handelskammer für München und Oberbayern, BAVAR EUROPE – German
ustrie
Indus e delskammer für München
Handelskam ü ARIA2EU ermany
p
Jasper HEMMES
ntens,
Synten EUROGATE-WAY – Netherlands
o aI
Dorota ISAJUK
Pod s egion F on ISNEP olandan
Po laska Regio al Development Foundation, BISN – Poland
J y A
Jenny LAWSON
y ounci
cil, nited ngdom
d
City of Bradford Metropolitan District Counci YHCIP – United Kingdo
a MA OIX
Max MAUPOIX
Swerea IVF, SWENE – Sweden
Sw N
F SWENET
Marie
Ma PAVLU
for f Czech public BISONSONET Czec Republic
zech
Centre for Regional Development of the Czech Republic, BISONET – Czech Republi
Dav d REY OLDS
Davi REYN
Jo Centre EECIP United Kingdo
St John’s Innovation Centre, EECIP – Un d K gdom
tgart S
Lutgart SPAEPEN
Agents en
en, N Belgium
Age tschap Ondernemen VEBIN – B
h istakis THEOCHAROUS
aki
k EOC
Christakis THEOCH ROUS
motion Found iness Suppo entre
Research Promotion Foun ation, Business Su port Cen of Cyprus – Cyprus
Working Groups
SME Feedback
Mission
The mission of the Working Group was to focus on the feedback activities of
the Network’s work programme, which include:
1. The SME Feedback Database (reporting by SMEs on difficulties resulting
from EU legislation or policies);
2. Business Panels (consultations at the initiative of the Commission in
order to consult SMEs via the Network on forthcoming EU policies and
legislation)
3. Online Consultations launched by the Commission
The Working Group met in March and May and presented its outcome at the
SAG meeting in November 2010. The deliverables were finalised at a meeting
in January 2011.
Coordinator EACI Contact
Claudia LOCK-FUERST Nahid NOYEN
Enterprise Europe Network nahid.noyen@ec.europa.eu
South West England + 32 2 29 92655
BRIDGE Consortium (UK)
Contact persons
Margherita Lella
METROPOLI, Special Agency of the Chamber of Commerce of Florence
Enterprise Europe Network – Firenze
margherita.lella@promofirenze.com
+39 055 26 71 503
Spyros Kellidis
Regional Development Agency of West Macedonia (ANKO S.A.)
Enterprise Europe Network – Hellas
skellidis@anko.gr
+30 24610 24022
Deliverables and how to use them
The Working Group SME Feedback agreed to develop a Reference Guide on the
feedback activities (SME Feedback Database, business panels and consultations)
for Network Partners to optimise:
p tant part th
An important part of the SME Feedback Database c e chapter is dedicated to
marketin t
rketing orde
d
marketing strategies in order to ‘re M
recruit’ suitable SMEs for providing feedback.
datio or th
ions t o res lt
It also provides recommendatio for the exploitation of results and explains
d tech cal ruction
t
the possible link to Solvit. Detailed tec nica instructions are given for encoding
base.
cases into the database.
r anelels ich are panels
A second part is dedicated to Business panels, which are panels with SMEs
r d p ise Euro Network wor p
rope k o
organised within the Enterprise Europe Network work programme. It explains i
lains
o oc gislative topics and provides so stra egic g
ativ
how to choose legislative to e the
e some trat g guidance on the
relevance or e t m odol
re eva e of organising such panels. SME identification, a method logy for col-
ecting responses, encoding and feedback to th Commission are als covered.
lecting re o the on lso red.
e fi dicated Consulta on n m th ssion. How
s
The final chapter is dedicated to Consult tions from the Commission. How can
w artn sa ly, ocum ains o
each Network Partner be part of this activity? Firstly the document explains how
infor ed n . condl o
to be in rmed about ongoing consultations. Secondly, the way of obtaining in
E’s fee ly the collecte
y
the SME’ feedback has to be chosen. Finally, the collected information has to a o
e
be passed to the Commission.
onsolid t d
lidat i f the guid was created
d e ct l
A consolidated version of the guide was create in the form of a Practical Guide.
nally, e Work n r p a d tion flyer feedbac
onal a
Additionally, the Wo king Group also created a promotional fly on fe back
o explain the im
activities to ex dback t nvince t
h importance of feedback to SMEs and convince them
participate
to participat .
Finally, the Working Group drafted useful recommendations for the European
Finally, the W n
rafted seful recommendations for the E opean
n and the EACI
Commission and the EACI.
List of Members
Claudia LOCK-FUERST – Coordinator
Enterprise Europe Network South West England, BRIDGE – United Kingdom
Eleonara CARNASA
Bulgarian Chamber of Commerce & Industry, EIIRC BG – Bulgaria
bel A
Isabel GARCIA LUIS
onfede i mpresaria e Provincia Alicante (COEPA), SEIMED
Con ederacion Empr ri l de la Provincia de Alicante (COEPA), SEIME – Spain
D
Spyros KELLIDIS
Region l pment Agency West Macedonia (ANKO), Hella ece
Regio al Development Agency of West Macedonia SA (ANKO), CIP Hellas – Greece
G b lle U N
Gabrielle KUHN
ernat , ur d N
EVD Interna ionaal, Eurogateway Netherlands – Netherlands
LAR
RSSON
Anna LARS
e e org, weNet wedenn
Business Region Göteborg SweN – Sweden
g
Margherita LELLA
ROPOLI m Commerce – Ita
METROPO Special Agency of the Chamber of Co ce Italy
a n
Martine LIOGIER-COUDOUX
Cha
hamb égiona
Ch bre Régio le de Commerce et d’Industrie PACA Corse, Med2Europe – Fran
e u ie A orse, p ance
Jo n
José Manuel MACEIRA BLANCO
n ia, GA LUS S a
Confederacion de Empresarios de Galicia, GALACTEA PLUS – Spain
l POUP R
U
Clio POUPARD
hambre de Comme e et d’Industrie de Strasb urg et d Bas-R
Cha ommerc sbo
bourg du as-Rhin, REGIE – France
rasb EGIE
Ross
Rossella RIVA
o stria
Confindustria Piemonte, ALPS – Italy
Emil I
Emi ie VICQ
ham ce e
e ndustrie Midi-Pyrénées, PICSOF – France
Chambre Régionale de Commerce et d’Ind Midi-P
ie Mi
ur ALP YATIR
Onur ALP YA
KOSGE (
OSGE
G edium Indu
i p t Organisation), Istanbul IST
KOSGEB (Small and Medium Industry Development O
OVA Turkey
BUSINNOVA – Turkey
Working Groups
are based on the principle
that the knowledge
and experience within
the Network should
be recognised,
harnessed and made
accessible so that
the whole Network
may benefit.
EA-32-11-797-EN-C
Contact the Network: ec.europa.eu/enterprise-europe-network
This brochure is published by Executive Agency for Competitiveness and Innovation (EACI).
Neither the European Commission, the EACI or other European institutions, nor any person
acting on their behalf is responsible for the use which might be made of the information
contained herein or for any errors, which, despite careful preparation and checking, may
appear. The views in this publication are those of the author and do not necessarily reflect
the official position of the EACI, the European Commission or other European institutions.