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Enterprise Europe Network - For the network, by the network

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Enterprise Europe Network - For the network, by the network Powered By Docstoc
					                                                           UPDATE
                                                           2011




 for the Network,
 by the Network

enterprise europe

                                                     executive agency
     European Commission
     Enterprise and Industry   EUROPEAN COMMISSION

                               for competitiveness & innovation
          Branding
Code of Conduct
        Communication
   Cooperation with
   FP7 National
  Contact Points
        Intellectual Property
Internationalisation
   Partnership Process
       Partnership Tool
 Public Procurement
  Quality & Performance
   SME Feedback
   Working Groups

Mission
and rationale
Right from the launch of the Enterprise Europe Network, it was clear
that given its breadth and scope, a common approach to key issues
would be necessary. The concept of Working Groups is based on the
principle that there is a huge body of knowledge and experience in the
Network which should be made accessible for the benefit of all Network
Partners. In the first three years of the Network’s life, partners, via the
Working Groups, have made an enormous contribution to creating
common working standards, guidelines and tools for the benefit of
the entire Network.
This brochure provides an overview of all the completed Working
Groups to date. The aim is to provide key information – members
and deliverables – at a glance so partners can have an idea of what is
currently at their disposal thanks to the output of the Working Groups.
More detailed information and the documentation can be found on
the intranet.


How a Working Group
is formed
Working Groups are formed at the request of the Steering and Advisory
Group (SAG) to address key issues that are of immediate relevance to the
entire Network. The Working Groups are mandated to look into these
issues and produce a range of appropriate deliverables (the variety
produced thus far can be seen here) that the entire Network can use and
benefit from. Once the Working Group has drafted its deliverables and
summary report, they are presented to the SAG, which then endorses
the outcomes of the Working Group. The deliverables are then made
available to the Network.
PARTICIPATE IN WORKING GROUPS
All partners are welcome to participate in Working Groups. Keep an
eye out in FirstClass Circular Notes for the launch of future Working
Groups. If you see one that matches your area of expertise, please
send an application to us! Working Group members are selected
according to their expertise in a given field and, though the work
of the groups is intense, it is generally viewed as a satisfying and
worthwhile experience.


FOR FURTHER INFORMATION
You can find the minutes of the meetings as well as the link to the
summary report and the deliverables on the intranet page for Working
Groups: Network Operations > Working Groups > [Name of WG]
After the outcomes are endorsed by the SAG, the deliverables of the
Working Group are progressively embedded into the knowledge base
of the Network, which is accessible via the intranet. When a Working
Group addresses a subject already available on the intranet, the final
deliverables are integrated in the corresponding page. Alternatively,
a new page is created.
The Executive Agency for Competitiveness & Innovation (EACI) keeps
you informed about the availability of the deliverables via different
channels. In any case, do not hesitate to get in touch with the EACI
contact person for further information about the Working Group you
are interested in!


GET IN TOUCH WITH WORKING GROUPS
While a Working Group is active, the easiest way to contact the
members is to send a FirstClass message to the corresponding
public conference. You can find it under:
Conferences > Groups > Working Groups Conferences
After the end of the activities, we suggest that you contact the
coordinator or any other member of the group directly.
    Working Groups
Branding
    Mission
Building a strong brand helps the Enterprise Europe Network stand out, attract
clients and communicate its results. All of our interactions with clients and our
marketing material influence the way our audiences perceive who we are and
what we do. Everyone in the Network is creating the brand on a daily basis.
The Branding Working Group comprised an enthusiastic group of branding
and communication gurus who took on the task of creating a toolbox and
guidelines to help the whole Network better apply our brand.
The group, alongside the EACI Communication team, produced an extensive
branding toolbox which is available on the intranet. The toolbox includes the
guidelines and rules that keep the Network’s visual identity and messages
consistent, all the visuals, promotional templates and publications part-
ners need to use the brand, and tips and tricks for effective communication.
The group held three meetings and reported their results to the SAG in
November 2010. The toolbox has already exceeded its targets, becoming
the second most visited content page on the Network’s intranet. It has been
presented at national meetings and is an integral part of the Network’s com-
munication training for newcomers.
The Working Group members continue to act as Brand Champions, spreading
the word about the Network and helping all partners to promote the Network
with one voice.
Use the toolbox:
Intranet >> Network Operations >> Branding



    Coordinator                             EACI Contact
Lorna MACLEAN                           Susan CARROLL
Enterprise Europe Scotland                 susan.carroll@ec.europa.eu
Scottish Enterprise                        +32 2 29 74561
   lorna.maclean@scotent.co.uk
  +44 (0) 141 228 2149                  Ana MADRID CENZANO
                                           ana.madrid-cenzano@ec.europa.eu
                                           +32 2 29 62021
                                        Pedro ALVITO GRENCHO
                                           pedro.alvito-grencho@ec.europa.eu
                                           +32 2 29 64522
     List of Members
Lorna MACLEAN - Coordinator
Scottish Enterprise, EBIS, Scotland – United Kingdom

Ilona BABKOVÁ
Technology Centre, ASCR, BISONe – Czech Republic

Isabel GARCÍA LUIS
COEPA, SEIMED – Spain

Maria KARATZIA
Foundation for Research and Technology, Hellas, CIP-HELLAS – Greece

Zsuzsa KONRAD
ITD Hungary, HCE – Hungary

Nicoletta Marchiandi QUATRARO
Torino Chamber of Commerce, ALPS – Italy

Jamie OLLIVERE
RTC North Enterprise Europe, Yorkshire – United Kingdom

Paola SAIANI
Ravenna Chamber of Commerce, SIMPLER – Italy

Sandra WEINGART
Handwerk International, BW Europe – Germany
    Working Groups
Code of Conduct
    Mission
The mission of the Working Group on Code of Conduct was to define the
relationships between Network Partners as well as between the Network and
some of its stakeholders and to establish rules governing these relationships.
Meetings took place between March and September 2010. During this time
the members produced the Code of Conduct, which consists of the Charter,
the Code itself and the Practical Guidance paper, as well as the implementa-
tion strategy, including training material.
The code enables the Network to share the same values and working princi-
ples and to facilitate the provision of the best services possible for its clients
as well as the smoothest cooperation between counterparts in the Network.

    Coordinator                               EACI Contact
Dr. Gundega LAPINA                       Marzia RIVOIRA
Latvian Technological Center              marzia.rivoira@ec.europa.eu
EBISC Latvia Consortium (LV)              + 32 2 29 58720
   gundegal@edi.lv
   +371 67 54 07 03




   Deliverables and how to use them
   The SAG endorsed the deliverables at its meeting in June 2010.
   The deliverables consist of the Code of Conduct set of documents:
     The Charter – to be signed by the partners who are committed to
     the core common values and which is to be displayed in their offices
     The Code of Conduct – the rulebook outlining all the core common
     values
     The Practical Guidance paper – a work in progress providing further
     guidance on how Network Partners may practically adhere to the core
     values, along with concrete examples of the implementation of the
     Code of Conduct
            k ing                      ced      implementation stra gy
                                                 mplementatio
  The Work in Group also produced an implementation strategy     rate
   n    r          ensuri the
                        ring                     od
                                                 ode th            long
  encouraging and ensuring the uptake of the code by the Network, along
  with t ning                              i n
  wi h training material for its dissemination.
  Wh a Network Partner adopts the code, the rosette quality symbol
  When                             e o          osette ual y ymbol
    pears
    pe          r name     h Netw           o
  appe s by their name in the Network Directory.



  For fur ther information

                             or
     Enterprise Europe Network web        . Ther
                                   ebsite. There you can find the
                the             well as the summary report and the
     minutes of the meetings as well a the su


   n n          twor Operations >> Code o Cond t
                  ork
  Intranet >> Network Op              e
                                     de of onduct


     public conference on Firs Class. You can find it under:
     p li                  irst     . Yo
      f n                   ork      o p     feren
                                                ences >> WG Code
  Conferences >> Groups >> Working Groups Conferen          C
     Co du t
  of Conduct




    List of Members
Gundega LAPINA – Coordinator

     m    H
Hicham ABGHAY

        IRNISS
Ulrike FIRNISS

     a S
Dorota ISAJUK

   t
Beate LUDWIG

 h     n
Christina SÖDERSTRÖM-NILSSON

    e     H
Daniela TCHONKOVA

      IEGAND
       E
Anke WIEGAND
    Working Groups
Communication
    Mission
The Communication Working Group helped to create a common culture and
brand. It focused on improving internal and external communication in the
Enterprise Europe Network and producing practical ideas and guidelines that
could be easily implemented by all partners. The group also played a key role
in advising the EACI on how best to support communication in the Network.
On the group’s recommendation, the Branding Working Group was set up.
The group met three times between June and November 2008 and presented
the outcome of its work at the SAG meeting held in December 2008.

    Coordinator
Laurence FAIGENBAUME
OSEO Innovation Ile de France
PIC2 Consortium (FR)
   laurence.faigenbaume@oseo.fr
   +33 1 01 53 89 78 78

    EACI Contact
Susan CARROLL
  susan.carroll@ec.europa.eu
  + 32 2 29 74561




   Deliverables and how to use them
                                  mission statement for the Network:
    ‘We are the world’s largest network connecting business to Europe.
    We help companies to improve and innovate through partnership,
    information and expert advice’.
                                                            ‘Dos and
    Don’ts in Media Relations’. Partners can use this document to help
    increase the Network’s media coverage and improve relationships
    with journalists.
                                                    visual
    iden i
      enti           otion too
    identity and promotio al tools



                                            g
                                     training sessions and
        shops
    worksh




   List of Members
Laurence FAIGENBAUME – Coordinator

Eva BERGEROVA

Caroline BRECHENMACHER

Előd DINNYÉS

Maria SOLE D’ORAZIO

Martin FORST

Maria KARATZIA

    a      A
Lorna MACLEAN

      tt MARC ANDI
       t    RCHI
Nicoletta MARCHIAN QUATRARO

     -Pie      Z E
Marie-Pierre SEZNEC


   e z
Lorenzo TELLINI
    Working Groups
Cooperation
with FP7 National
Contact Points
    Mission
The Working Group on Cooperation with the FP7 National Contact Points
(NCP) aimed at defining possible synergies between the Network of FP7 NCPs
and the Enterprise Europe Network for better efficiency in achieving trans-
national research partnership agreements and cooperation. The final goal was
to increase the number of SMEs participating in FP7. Working Group meetings
took place between March and June 2009. The Working Group presented its
deliverables at the SAG meeting held in November 2009.

    Coordinator
Dr. Anastasia CONSTANTINOU
PRAXI/ HELP-FORWARD Network
Enterprise Europe Network Hellas Consortium (GR)
   nats@help-forward.gr
   +30 210 36 07 690

    EACI Contact
Eric KOCH
   eric.koch@ec.europa.eu
   + 32 2 29 71976


   Deliverables and how to use them
   The following documents have been produced:
   I. Guidelines for the cooperation between the Enterprise Europe
        Network and the NCP networks
   II. Available Partner Search Tools and Possibilities for Tool Sharing
   III. A sample letter addressed to NCPs inviting them to collaborate with
        the Network
   IV. Ways to Facilitate the Dissemination of FP7 Partner Search Profiles
            delines for coop                        wing
   The Guidelines for cooperation identify the followin main opportunities
   for coll b              ee the two
                            e
   for collaboration between the two Networks:
   1.   Information sharing
   2.                  warene     i ing
        Support for awareness raising
   3.            y                           articipation in FP7
        Capacity building of SMEs for the participation in FP7
   4.      o              ngagi n
                              ging             n 7 proposa
        Cooperation in engaging new SMEs in FP7 pr pos ls
   5.
   5          a sign
                   gnp
        Mutual signposting
   6.       tner
        Partn search
   7.        o           g groups pro        e        o             o
        National working groups to p omote collaboration and joint act    ctions
   8.     oope      n in             u       on all p s in               amme
                                                                         am
        Coo eration in the open consultation on call topics in work program es
   9.         ea                            uatiion
        Cooperation in recruiting new evaluation experts from SMEs
          tcom                      ou w
                                     u                    the
   The outco es of the working group were endorsed by t European o
     ommissi
           s       d the Guideline can con
                           id nes                           re e
   Commission and the Guidelines can be co sidered as a reference docu-
         for          two kss
   ment for both Networks. DG Research and Innovation has officially
                                        ha       o t
                                                novati              a
                                                                   ial
   f         d the     ument
   forwarded th docume to the NCPs.


    List of Members
Anastasia CONSTANTINOU – Coordinator
HELP-FORWARD Network / FORTH, Enterprise Europe Network Hellas – Greece
Katia COSTA
Unioncamere Piemonte, ALPS – Italy
Christian DUBARRY
OSEO Innovation Maisons-Alfort, PICSOF – France
Chris FARMAKIS
Chris      K
Chris FARMAKIS
  e e London En             ondon   vat    Network    n d Kingdom
Greater L ndon Enterprise, Lond Innovation Network – United K
     O
Ken GORDON
Scotti           se        cotland United Kingdom
Scott sh Enterprise, EBIS-Scotland – United Kingdom
K     HEILINGBRUNNER
Klára HEILINGBRUNNER
     T          onal B                   i Centre,
INNOSTART - National Business and Innovation Ce
  ngari C t
     r             n rope
Hungarian Centers in Europ – Hungary
 édric   LLMÜLLE
             LL
Cédric HÖLLMÜLLER
    sea
     e                            and
Euresearch, SwissEU.net – Switzerland
  rste
  rs
Kars en W. LEMKE
 E
 ENIT GmbH,
ZEN Gmb NRW.Europa – Germany
Je
Je     o
Jesus Rojo GONZALEZ
   d                 o   i       dri+D,       D Spai
Fundación para el Conocimiento Madri+D, MADRI+D – Sp n
Laur SA N
  ura
Laura SAVINI
Centro Lombardo per lo Sviluppo Tecnologico e Pro uttiv delle Piccole Imprese
Ce         mbardo
           mbard p                                    ttivo elle
                                             ico Produtti         ole
   ell’Artigianato – Cestec S.P.A., SIMPLER – Italy
e dell                   ec S P.A.,
                     Cestec S.P.A              t
Siby S
Sib l SCHARRER
  v            k Schl    g      e B Eu        Hambu
Investitionsbank Schleswig-Holstein, B2Europe Ham rg Schleswig-Holstein – Germany
  niela       OVA
Daniela TCHONKOVA
Applie                m      tions        RC-
                                           C-BG ulgaria
Ap ied Research and Communicatio Fund, EIIRC-B – Bulgaria
  ete VITO
        TOLA
Anete VITOLA
                  elopme       cy Latvia, EB
Investment and Development Agency of L a EBISC Latvia – Latvia
     Working Groups
 Intellectual Property
    Mission
The Working Group on Intellectual Property (IP) was created to define methods
to raise awareness of the practical aspects of IP management and protection
and to develop the capacity of the Network Partners to provide basic advice
on IP issues. Partners can offer this knowledge as an integral part of their
services in order to increase the success rate of the transnational partnership
agreements and as an element of better innovation management in SMEs.
The Working Group met between December 2009 and April 2010. Its deliver-
ables were presented and endorsed at the SAG in June 2010.

    Coordinator
Dave MORGAN
GWE Business West
BRIDGE Consortium (UK)
  dave.morgan@enterpriseeuropesw.org.uk
  +44 77 75 86 08 84

    EACI Contact
Raquel FERNANDEZ HORCAJADA
  raquel.fernandez-horcajada@ec.europa.eu
  + 32 2 29 72378


  Deliverables and how to use them
   I. IP toolkit for Network advisers – with questions for clients, tools
       and other valuable resources
   Created in the form of an interactive PowerPoint presentation, this toolkit
   serves as a practical resource, covering:

      questions;



          information

          the relevant issues during negotiations
  II. New improved BBS guidelines taking into account IP elements
             enhanced the official BBS guidelines in order to better cover
  The group en                 cial                  o
                  elated
  the IP aspects related to partnership agreements.s
  III. IP signposting direct ry at regional level per country
  III      i              ecto at
                        irec                    e           y
                              ur     t      o laborate
  Find experts on IP from your country to collab rat with in providing
                        ents
  IP support to your clients.
  IV.       nin                       se Europ Network partners
                                             p    twor
  IV IP training plan for the Enterprise Europe Network partners




    th       d                        vailab in
                                      vailable                    ning
  Both agendas and presentations are available in the IPR and traini g
         s
  sections of the intranet.


        nd pened discussion forum o           s P matt
                                                    atte       i Ca
  page and opened a di cussion forum to discuss IP matters in FirstClass.


   List of Members
Dave MORGAN – Coordinator

Kristel ALLEWIJN


Viktor BOTOS
Vikto
Viktor

      ina Y
Christin DEYL

  r Pa l ONÇALVES DINIS
Marco Paulo GONÇ

         M
Onur C. EMÜL

   e i HAUTEKIE
          UTEKIET
Annemie HAUTEKIET

 yrki N
Jyrk INGMAN

J   y LAIN
Jenny LAI E

Palom
  loma   LLORQ
Paloma MALLORQUIN

Emi ie MARCELET
Emil

  b    RUPE
Sabina RUP RT

  mone VERO
Simo e VER NELLI

Jane WATTER
         ERS
Jane WATTERS
    Working Groups
Internationalisation
    Mission
The goal of the Working Group on Internationalisation was to investigate SMEs’
needs and opportunities to ‘go international’, to provide Network Partners
with tools to support their clients and to give feedback to the European
Commission. The Working Group held three meetings between June 2009
and January 2010 and the results were presented to and endorsed by the
SAG in March 2010.

    Coordinator                                 EACI Contact
Nicoletta MARCHIANDI QUATRARO              Pascale GAUCHER
Torino Chamber of Commerce                   pascale.gaucher@ec.europa.eu
ALPS Consortium (IT)                         + 32 2 29 81356
   n.marchiandi@to.camcom.it
   +39 011 57 16 320




  Deliverables and how to use them
   I. First diagnosis tool before going international
   This questionnaire is likely to be used by a Network Partner during the
   very first interview with a company asking for support from the Enterprise
   Europe Network for going international. The diagnosis tool is in Word for-
   mat, so that it can be adapted to the national environment of the Network
   Partner using it.
   II. Fact sheets on a series of third countries
   These fact sheets present the business environment, opportunities and
   threats in the target countries. They also provide sector information and
   dos and don’ts regarding business and cultural behaviour. They are in
   PowerPoint format so that they can be adapted and presented at seminars
   with SME clients.
   Brazil / Canada / India / Mexico / Morocco / Saudi Arabia and the
   United Arab Emirates / South Africa / Turkey
   A document about business culture in China can also be provided upon
   request. For more information, please contact Christina Söderström-Nilsson,
   from SweNet – Västerås, at: Christina@eiv.u.se
   III ood
   III. Good practices
                              d two od          es help
   The Working Group identified two good practices to help companies prepare
   for going international:


        d English)
      and E




   the minu e         meetings:
   the min tes of its meetings:




    List of Members
Nicoletta MARCHIANDI QUATRARO – Coordinator

Jorge ALONSO VALLEJO

Olivier BOZON
Olivier
Olivie      N

       D     A
Flavia D’AURIA

  s n ILIEIEV
Veselin ILIEV

        IKLAR
Serap ISIK

Vicente OMPO UIZ D LA C
            O                T
Vi ente MOMPO RUIZ DE LA CUESTA

  a U
Eva KUDRNOVÁ

Jü n SC
Jürgen SCHÄFER


Khaled SNOUBER
K        OUBE
     d SNOU

Christ                 SSON
                       SS
Ch stina SÖDERSTRÖM-NILSSON

  te W     EYER
Peter WOLFMEYER
    Working Groups
Partnership Process
    Mission
The mandate of the Working Group on the Partnership Process was to put forward
a common methodology describing all the steps that a Network Partner has to
take in order to help client companies sign transnational partnership agreements.
Meetings took place between February and May 2010. Results were presented to
the SAG in June 2010 and finalised in March 2011. The ‘Guide to the Partnership
Process’ sets common rules aiming at increasing the efficiency, effectiveness and
professionalism of the Network as a whole and of the Network Partners when
dealing with partnering services.
The guide is available here: Intranet >> Partnership Tools >> Partnership Process
                                                                Promotion
    Coordinator                                 Capacity        Company              Exit
                                          F
Maria LUNDIN                              O     Building       assessment         strategy
Business Region Göteborg AB               L           Partnership       Brokerage events
SweNet Consortium (SE)                    L             Profiles       Company Missions
                                          O
  maria.lundin@businessregion.se                                Expression-
                                          W
  +46 (0) 31-61 24 07                                           of-Interest
                                           U                    Negotiation
    EACI Contact                           P                    Assistance

Giovanna D’ADDAMIO                                              Partnership
                                                                Agreements
   giovanna.d’addamio@ec.europa.eu
   + 32 2 29 81976



   Deliverables and how to use them
   The Working Group designed a standardised approach for all types of co-
   operation (business, technology and research projects). The partnership
   process starts after the promotion of the Network and consists of six steps,
   which are shown in the general flowchart. A transversal issue, i.e. follow-up,
   must be put in place at every step to keep in touch with the clients and the
   Network colleagues.
            company assessment is vital to build relations with clients and
     understand their needs and expectations.
                               profiles should be drafted and regularly
     updated by the Network Partners in cooperation with the company.
     Brokerage Events and Company Missions are strong matchmaking tools.
     It is recommended to focus on a few high quality events.
            Expression-of-Interest stage is essential to establish contacts
     between potential partners.
    Nego        Assista
    Negotiation Assistance

             nership Agr
         Partnership Ag eements




                                  -

  1.
  2.
  3.
  4.
  5.

  6.
  7.
  8.
  9.
  10.



   List of Members
Maria LUNDIN

Ignacio ABAITUA

C roline GRAY-STEPHENS
Carol
Ca li       Y-STEPHENS

     sz    Ó
Agnieszka GÓRECKA


Karl He       N
Karl-Heinz HANNE

  rlee HEYSE
    e
Marleen HEYS

   bara
Barbar HOFMANN


Malgorzata KRÜGER
M o zat

Jaros av LORENZ
  rosl
Jaroslav LORENZ


Laetitia
La tit MAYNARD

  rda     E
Serdal TEMEL

Nige TIDY
  gel
Nigel TI Y
    Working Groups
Partnership Tool
    Mission
The mission of the Working Group on Partnership Tools was to identify the
requirements and specifications for an integrated system of partnership tools
to provide a high standard delivery of services to SMEs whether it concerns
commercial, technical or research cooperation. The group held three meetings
between September and December 2008 and the results were endorsed at
the SAG meeting of March 2009.

    Coordinator
Andrew GOLDSBROUGH
St John’s Innovation Centre
EECIP Consortium (UK)
   a.goldsbrough@businesslinkeast.org.uk
   +44 (0) 17 07 39 87 16

    EACI Contact
Vally FIDELMAN
  vally.fidelman@ec.europa.eu
  + 32 2 29 93134


   Deliverables and how to use them
   I. Future Partnership Database
   The group produced the user requirements needed for the develop-
   ment of a new common database for partnership services within the
   Network. Extensive documentation resulted from this work, including:
   1. Integrated database fields
   2. Types of cooperation envisaged
   3. An example of a Technology Partnering Opportunity (Offer)
   4. An example of Technology Partnering Opportunity (Request)
   5. An example of Business Partnering Opportunity (Offer)
   6. A Research and Development Profile (Offers and Requests)
   7. An example of Research and Technological Development Partnering
      Opportunity (Request)
   8. Requirements for Profile dissemination
   Further recommendations for the future are available in the Summary Report.
           t term priorit
   II. Short-term priorities
                           exis g dat           h      p provided list
   In order to improve the existing da abases, the group provided a list of
                                 eadsheet.
                                  a
   possible tasks in an Excel spreads et.
                    roup’          the EACI      ince
   An ‘IT Contact Gro set up by th EACI has sin taken over the work.
            ntact                   group 10 Netw k Partners dedicate
                                                  twor     t rs, dicated
   The IT Conta Group is a special group of 10 Network Partners dedicated
    o e project “Network 2.0”, which aims to renovate the IT tools of the
   to the p           twor
                  Network 0                   to   ov e th              the
   Netw r
   Network to f                            ol           w        E
               facilitate business and IT collaboration with the EACI. Five
   membe                                 Part
                                            t        Tools     m bers
   members of the Working Group on Partnership Tools are members of
           o        roup to ensure con      it
                                             t
   the IT Contact Group to ensure continuity of work.


    List of Members
Andrew GOLDSBROUGH – Coordinator
St John’s Innovation Centre, EECIP – United Kingdom
Roland BILLIG
Agentur für Innovationsförderung und Technologietransfer (AGIL) GmbH Leipzig,
CIP Saxony – Germany
Lucy BLACK
Scottish Enterprise, EBIS-Scotland – United Kingdom
Kurt BURTSCHER
Österreichische Forschungsförderungsgesellschaft mbH, CIP Network Austria – Austria
Marc DEHARENG
Bureau Economique de la Province de Namur (BEP), Wallonie-Europe – Belgium
Carina de LA TAJADA LAHALL
     Företagspartner Örebro AB
             p                         Sweden
                                        w
ALMI Företagspartner Öreb AB, SWENET – Sweden
    v      A
Ludovic FERAUD
   mbre Régionale Commer       td      strie     ord P         alais,
Chambre Régionale de Comme ce et d’Industrie Du Nord – Pas De Calais
EURACTE       c
EURACTE – France
C    antine KARAMANIS
Constantine KARAMANIS
      al Do    ntation                a ellen               o ndation, CIP
National Documentation Centre / National Hellenic Research Foundation, C Ellas – Greece
    y
Kenny LEGG
Enterprise Europe South West England, BRIDGE – United Kingdom
   erpris urope                 l
Enter se Euro South West Engl d RID
   n
Elena PALAVROVA
  ov Chamber of Commerce and Industry, EIIRC BG – Bulgaria
Plovdiv C                          r EIIRC-
H   e R
Herbert RATH
Z T             Europa Germany
ZENIT GmbH, NRW.Europa – Ge ny
Uw SCHUESS ER
Uwe S  ESSL
Bayern Innovativ GmbH, Bavaria2Europe – Germa
Ba       no
       Innov                             e many
Bart
Bar osz SOKOL
       a Re                       d tion, BISNEP Poland
                                              EP
Podlaska Regional Development Foundation, BISNEP – Poland
  o     LIN
Paola TOLIN
 amera                    a Artigianato e Agricoltura di Torino, ALPS – Italy
Came di Commercio Industria Art    nat     gricoltu
    Working Groups
Public procurement
    Mission
The Working Group Public Procurement was created to set common standards
and provide practical tools to develop skills, knowledge, methodologies and com-
munication for the Enterprise Europe Network’s Partners in order to:



The Working Group held three meetings in May, October and December 2010.

    Coordinator
Toni SARAIVA
EISC Ltd
SEEB2E Consortium (UK)
   toni@eiscltd.eu
   +44 23 080 20 61 62

    EACI Contacts
Pascale GAUCHER
  pascale.gaucher@ec.europa.eu
  + 32 2 298 13 56


   Deliverables and how to use them
   The SAG endorsed the following deliverables in March 2011:
   1. Useful factsheets for Network Partners (e.g. on Introduction to Public
      Procurement, Green Public Procurement, EU Public Procurement
      Procedures, Procurement Thresholds, etc.). The factsheets have different
      levels with judo belt colours (from one to four and from white to black)
      according to the knowledge of the Network’s Partner in public
      procurement issues.
   2.. Presentations personalised for each Sector Group, giving an overview
       and concrete examples regarding public procurement.
   3. A guideline on Innovation and Public Procurement. The objective of this
      guideline is to help Network Partners provide or improve their services
      to public procurers (in particular regional authorities and public
      enterprises) in the six fields of the Lead Market Initiative (LMI) for
      innovative public procurement. This guide also proposes some solutions
      to help Network Partners to get SMEs’ specificities and innovation
      potential better known to public buyers, through better skills/knowledge/
      methodologies/communication/networking.
   4. A methodology to increase synergies with LMI Public Procurement
      Networks.
         r
   For fur ther information
                               n the     anet          rprise E
   Please visit the web pages on the intran of the Enterprise Europe Network
                                    the d verabl      the
   website which provide access to the delive les of th Working Group and
   f                  n      blic     cure e and SMEs.
   further information on publi procurement and SM
    n          Business Services >> Public Procurement – Helping SMEs win
   Intranet >> Bu                                 m        lpin
                                      blic Procurement Helping SMEs win
   pu      ontracts
   public con




     List of Members
Toni SARAIVA – Coordinator
EISC Ltd, SEEb2E - Southampton – United Kingdom
Max ADAM
BSK-CIC, SEEb2e - Chatham – United Kingdom
Dolores ADAMSKI
Chambre de commerce et d’industrie de Grenoble, CIPRAA - Grenoble – France
Stefanie BLUM
IHK Suedlicher Oberrhein, BW-Europe - Lahr – Germany
Angelika HOESS
Auftragsberatungszentrum Bayern e.V., Bavaria2Europe - München – Germany
Dagmar LUBECK
EIC Trier - IHK/Hwk-Europe-und Innovationscentre GmbH, EU-Netz Rheinland-Pfalz /
Saarland - Trier – Germany
José Manuel MACEIRA BLANCO
                  mpresarios de             ctea                                    i
Confederación de Empresarios d Galicia, Galactea Plus - Santiago de Compostela – Spain
      s     R
Francesco PARETI
Unioncamere d l V          d              za t
Unioncame del Veneto, Friend Europe - Venezia – Italy
       p VEY Y
Christophe VEYS
         N          s                        ss
IWT, VEBIN (Enterprise Europe Flanders) - Brussel – Belgium
       A B   O
             ON
Ilona WARBURTON
Highla Op           Ltd,     S           nvern
                                           ernes U              om
High nd Opportunity Ltd EBIS Scotland - Inverness – United Kingdom
    Working Groups
Quality & Performance
    Mission
The Working Group on Quality & Performance was created to work towards the
development of a quality culture in the Network. Meetings took place between
September 2008 and January 2009. The Working Group presented its deliverables
and had them endorsed at the SAG meeting held in March 2009.

    Coordinator
Sylvie MARINO
Chambre Régionale de Commerce et d’Industrie Rhône-Alpes
CIPRAA Consortium (FR)
   marino@rhone-alpes.cci.fr
   +33 4 72 11 43 25

    EACI Contacts
Claire TOMBEUX (For database guidelines and templates, client satisfaction)
and performance indicators
   claire.tombeux@ec.europa.eu
   + 32 2 29 87046
Daniel GASSMANN (Quick links)
  daniel.gassmann@ec.europa.eu
  + 32 2 29 74193


   Deliverables and how to use them
   I. Quick-win solutions
   There was an immediate necessity to put clear guidelines and templates
   at the disposal of the Network in order to provide consistent partnering
   services to SMEs. This resulted in the revision of existing documents and
   the creation of new documents. These included:
   a. BBS Guidelines
   b. BBS Expression of Interest Template and Guidelines
   c. BBS Validator’s Checklist
   d. BCD profile Word template for the Network partners
   e. BCD Expression of Interest Template and Guidelines
   f. BCD Validator’s Checklist
   Intranet >> Partnership Tools >> Documentation
   II. Client Satisfaction Surveys
   The Working Group designed a new methodology as well as six different
   templates corresponding to six different ways of service delivery. The pur-
   pose of these templates is to provide guidance to less experienced partners
   on how to measure client satisfaction and how to improve their approach.
   These templates can be directly used by Network Partners. With the input
   of this sub-group, the EACI adopted the methodology which is currently
   used by the Network.
                 etwor                                      >
   Intranet >> Netwo k Operations >> Finance and Contracts >> Report Tools
     form                                             n
   A form for ensuring post-measurement improvements and follow-up has
   been made available.
   Intran >> Working Groups >> Quality and Performance >> Annex XIII
   Intranet                                       a c
     I e          e package
   III. Newcomer packag
          r to f              use                    e ,          p produced
   In order to facilitate the use of reference documents, the group produced
              er pac
                r              ch introduces the essential working documents
   a newcomer package which intro                e e ial w ing docu
                  ailabl Add
                      ble.           l an        t age prov d qui k
   which are available. A ditionally, an intranet page provides qu ck links to
   the e reference documents.
   thes reference documen sm
   Intranet >> Network Operat ns
                               atio       Qual t
   Intranet >> Network Operations >> Qua ity
                           dicato
   IV. Foundations and indicators
                                      l late inco     a e yo e        ki
   A sub-group began work on materials later incorporated by other Working
     r             h           t ment and the core valu (Communication
                                                       lues Communicatio
   Groups such as the mission statement and the core values (Communication
         n Group) and the Cod f Condu t (Co e of C nduct W k
                            ode
   Working Group) and the Code of Conduct (Code of Conduct Working Group).
   Furthermore, the group established eight performanc indicators (o of
          m
   Furthermore, the    u        bi       g         mance ndicator (one
   them      g ent      s     on).
   them being clien satisfaction
    nt a       Worki G           > Qual t and                 > Anne
   Intranet >> Wor ing Groups >> Quality and Performance >> Annex XI



     List of Members
Sylvie MARINO – Coordinator
Chambre Régionale de Commerce et d’Industrie de Rhone-Alpes (CRCI RA),
Enterprise Europe Network Rhone-Alpes Auvergne – France
Leyre ALFONSO LAUREANO
COPCA, CATCIM – Spain
Barbara ANDREANI
    c        l s pour l’Entre                 NE elgiu
Agence Bruxelloise pour l’Entreprise (ABE), BENE – Belgi m
     c
Mariacristina BOERI
   era Commercio Industr A          a       Agric ura di        o, SIMPLER Italy
Camera di Commercio Indu t ia Artigianato e Agricoltura di Milano, SIMPLER – Italy
      sia CONS NTINOU
            NSTA
Anastasia CONSTANT
HELP-FORWARD Network / FORTH, CIP-HELLAS – Greece
HELP-FORWARD Ne                       A
Heike FISCHER
Heike F
     beis-Europa-Zentrum Enterprise Europ
                                        p    twork Baden-Württ
                                                         W        rg
Steinbeis-Europa-Zen um, Enterprise Europe Network Baden-Würt emberg – Germany
    dh m FORGG
Friedhelm FORGE
Industrie- und Handelskammer für München und Oberbayern, BAVAR EUROPE – German
   ustrie
Indus e           delskammer für München
               Handelskam     ü                             ARIA2EU      ermany
   p
Jasper HEMMES
  ntens,
Synten EUROGATE-WAY – Netherlands
 o aI
Dorota ISAJUK
Pod s     egion               F       on ISNEP olandan
Po laska Regio al Development Foundation, BISN – Poland
J   y A
Jenny LAWSON
   y                                    ounci
                                           cil,        nited ngdom
                                                                 d
City of Bradford Metropolitan District Counci YHCIP – United Kingdo
 a MA OIX
Max MAUPOIX
Swerea IVF, SWENE – Sweden
Sw             N
         F SWENET
Marie
Ma PAVLU
       for                       f     Czech public BISONSONET Czec Republic
                                                                  zech
Centre for Regional Development of the Czech Republic, BISONET – Czech Republi
Dav d REY OLDS
Davi REYN
   Jo                Centre EECIP United Kingdo
St John’s Innovation Centre, EECIP – Un d K gdom
  tgart S
Lutgart SPAEPEN
Agents             en
                   en,    N Belgium
Age tschap Ondernemen VEBIN – B
 h istakis THEOCHAROUS
      aki
       k     EOC
Christakis THEOCH ROUS
            motion Found          iness Suppo entre
Research Promotion Foun ation, Business Su port Cen of Cyprus – Cyprus
    Working Groups
SME Feedback
    Mission
The mission of the Working Group was to focus on the feedback activities of
the Network’s work programme, which include:
   1. The SME Feedback Database (reporting by SMEs on difficulties resulting
       from EU legislation or policies);
   2. Business Panels (consultations at the initiative of the Commission in
      order to consult SMEs via the Network on forthcoming EU policies and
      legislation)
   3. Online Consultations launched by the Commission
The Working Group met in March and May and presented its outcome at the
SAG meeting in November 2010. The deliverables were finalised at a meeting
in January 2011.

    Coordinator                                   EACI Contact
Claudia LOCK-FUERST                           Nahid NOYEN
Enterprise Europe Network                       nahid.noyen@ec.europa.eu
South West England                              + 32 2 29 92655
BRIDGE Consortium (UK)
    Contact persons
Margherita Lella
METROPOLI, Special Agency of the Chamber of Commerce of Florence
Enterprise Europe Network – Firenze
  margherita.lella@promofirenze.com
  +39 055 26 71 503
Spyros Kellidis
Regional Development Agency of West Macedonia (ANKO S.A.)
Enterprise Europe Network – Hellas
  skellidis@anko.gr
  +30 24610 24022


   Deliverables and how to use them
   The Working Group SME Feedback agreed to develop a Reference Guide on the
   feedback activities (SME Feedback Database, business panels and consultations)
   for Network Partners to optimise:
          p tant part th
   An important part of the SME Feedback Database c          e chapter is dedicated to
   marketin t
       rketing                orde
                                d
   marketing strategies in order to ‘re                    M
                                       recruit’ suitable SMEs for providing feedback.
                                 datio or th
                                     ions                 t o       res lt
   It also provides recommendatio for the exploitation of results and explains
                                       d tech cal       ruction
                                                           t
   the possible link to Solvit. Detailed tec nica instructions are given for encoding
                        base.
   cases into the database.
                 r                                anelels     ich are panels
   A second part is dedicated to Business panels, which are panels with SMEs
     r       d                   p ise Euro Network wor p
                                          rope          k o
   organised within the Enterprise Europe Network work programme. It explains       i
                                                                                  lains
     o oc             gislative topics and provides so stra egic g
                          ativ
   how to choose legislative to                                                e the
                                                    e some trat g guidance on the
   relevance or                                    e t             m odol
   re eva e of organising such panels. SME identification, a method logy for col-
    ecting responses, encoding and feedback to th Commission are als covered.
   lecting re                                      o the             on    lso     red.
      e fi                dicated Consulta on     n      m th        ssion. How
                                                                      s
   The final chapter is dedicated to Consult tions from the Commission. How can
              w     artn               sa              ly,     ocum         ains o
   each Network Partner be part of this activity? Firstly the document explains how
           infor ed                             n . condl o
   to be in rmed about ongoing consultations. Secondly, the way of obtaining    in
            E’s fee                             ly the collecte
                                                 y
   the SME’ feedback has to be chosen. Finally, the collected information has to a o
             e
   be passed to the Commission.
      onsolid t d
          lidat       i    f the guid was created
                                    d        e                        ct l
   A consolidated version of the guide was create in the form of a Practical Guide.
            nally, e Work n r p a             d        tion flyer feedbac
                                                         onal              a
   Additionally, the Wo king Group also created a promotional fly on fe back
               o explain the im
   activities to ex                          dback t              nvince t
                          h importance of feedback to SMEs and convince them
      participate
   to participat .
   Finally, the Working Group drafted useful recommendations for the European
   Finally, the W                                   n
                               rafted seful recommendations for the E opean
                n and the EACI
   Commission and the EACI.



     List of Members
Claudia LOCK-FUERST – Coordinator
Enterprise Europe Network South West England, BRIDGE – United Kingdom
Eleonara CARNASA
Bulgarian Chamber of Commerce & Industry, EIIRC BG – Bulgaria
   bel      A
Isabel GARCIA LUIS
 onfede i      mpresaria e Provincia Alicante (COEPA), SEIMED
Con ederacion Empr ri l de la Provincia de Alicante (COEPA), SEIME – Spain
            D
Spyros KELLIDIS
Region l       pment Agency West Macedonia       (ANKO),     Hella       ece
Regio al Development Agency of West Macedonia SA (ANKO), CIP Hellas – Greece
G b lle U N
Gabrielle KUHN
       ernat      , ur                   d N
EVD Interna ionaal, Eurogateway Netherlands – Netherlands
     LAR
       RSSON
Anna LARS
     e    e          org, weNet wedenn
Business Region Göteborg SweN – Sweden
   g
Margherita LELLA
   ROPOLI                        m       Commerce – Ita
METROPO Special Agency of the Chamber of Co    ce Italy
 a n
Martine LIOGIER-COUDOUX
Cha
 hamb   égiona
Ch bre Régio le de Commerce et d’Industrie PACA Corse, Med2Europe – Fran
                          e         u ie      A orse,          p      ance
Jo     n
José Manuel MACEIRA BLANCO
  n                                  ia, GA        LUS S a
Confederacion de Empresarios de Galicia, GALACTEA PLUS – Spain
 l POUP R
       U
Clio POUPARD
 hambre de Comme e et d’Industrie de Strasb urg et d Bas-R
Cha         ommerc                       sbo
                                          bourg du as-Rhin, REGIE – France
                                       rasb                  EGIE
Ross
Rossella RIVA
 o      stria
Confindustria Piemonte, ALPS – Italy
Emil    I
Emi ie VICQ
 ham                       ce e
                            e       ndustrie Midi-Pyrénées, PICSOF – France
Chambre Régionale de Commerce et d’Ind       Midi-P
                                          ie Mi
  ur ALP YATIR
Onur ALP YA
KOSGE (
 OSGE
   G               edium Indu
                     i                  p   t Organisation), Istanbul IST
KOSGEB (Small and Medium Industry Development O
      OVA Turkey
BUSINNOVA – Turkey
Working Groups
are based on the principle
that the knowledge
and experience within
the Network should
be recognised,
harnessed and made
accessible so that
the whole Network
may benefit.
                                                                                               EA-32-11-797-EN-C




Contact the Network: ec.europa.eu/enterprise-europe-network

This brochure is published by Executive Agency for Competitiveness and Innovation (EACI).
Neither the European Commission, the EACI or other European institutions, nor any person
acting on their behalf is responsible for the use which might be made of the information
contained herein or for any errors, which, despite careful preparation and checking, may
appear. The views in this publication are those of the author and do not necessarily reflect
the official position of the EACI, the European Commission or other European institutions.

				
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Description: Right from the launch of the Enterprise Europe Network, it was clear that given its breadth and scope, a common approach to key issues would be necessary. The concept of Working Groups is based on the principle that there is a huge body of knowledge and experience in the Network which should be made accessible for the benefit of all Network Partners. In the first three years of the Network’s life, partners, via the Working Groups, have made an enormous contribution to creating common working standards, guidelines and tools for the benefit of the entire Network.
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