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october/noveMber 2009 University of MissoUri HealtH systeM Dr. Mitchell’s life-saving Trauma center at University Hospital meets highest standards legacy PLUS Photo finish Amazing pics taken by our employees FREE A look at the new MU Psychiatric Center Q&A with medical director John Lauriello 2010 calendars See page 22 for details. 4 Dr. Mitchell’s life-saving legacy Trauma Center at University Hospital meets highest standards 24 31 2 OctOber/nOvember 2009 Archives Features 4 Life-saving legacy In every issue vOLUme 7, nUmber 9 OctOber/nOvember 2009 Archives is published for staff members and friends of University of missouri the Frank L. mitchell Jr., mD, trauma center has earned the Health System. highest national recognition a trauma center can receive. If you have questions or suggestions 8 Bringing the best to Mizzou concerning this publication, please John Lauriello, mD, now leads the psychiatric services call (573) 882-5818 or e-mail team at the missouri Psychiatric center firstname.lastname@example.org. visit University of missouri Health care 10 Honor roll on the Web at www.muhealth.org. thanking employees who have served 10, 15, 20, 25, 30 and 35 years Editor: velvet Hasner Designer: Ann ellebracht 17 Quality Kristin Hahn-cover, mD, moves up to lead the the University of missouri-columbia Office of clinical effectiveness does not discriminate on the basis of race, color, religion, national origin, 18 Bravo ancestry, sex, age, disability or status 2009 excellence in nursing Award winners as a disabled veteran or veteran of the 20 The eyes have it vietnam era. For more information, 2009 Staff Photo contest winners call Human resource Services at (573) 882-4256 or the U.S. Department 22 To your health of education, Office of civil rights. 23 And so it begins Site preparations start for patient care tower For additional copies 24 Snapshots of Archives, please contact velvet Hasner 26 Safety first at (573) 882-5818 mU wins national patient safety competition or by e-mail at hasnerv@health. 27 Service excellence heroes missouri.edu with 30 Letters your name, address and the number of 31 Good neighbor copies you would like. children’s Hospital and the mU Athletic Department host Gold ribbon Day Enter to win movie tickets! this mU paw graphic is printed in one other place in this issue of Archives. Find the paw, e-mail the page number where you found it to email@example.com Opposite page: top: trauma surgeon Stephen barnes, mD, associate professor by Dec. 31, 2009, and be entered to win a and chief of the Division of Acute Surgery, is pictured with Frank L. mitchell Jr., mD, pair of movie tickets. congratulations to our at University Hospital’s trauma center. Bottom left: t.J., the children’s Hospital mas- winners in the previous issue of Archives — cot, poses with the mU Golden Girls on mizzou Spirit Day, celebrated on Oct. 15 at University Hospital. Bottom right: columbia resident and cancer survivor tim Peters, beth bernt, assistant manager at University 10, sports his shades at the mizzou football game against Furman during Gold ribbon Physicians-Fairview General Internal medicine Day on Sept. 19. clinic, and carroll St. John, office support staff member in acute dialysis at University Hospital. OctOber/nOvember 2009 Archives 3 A hands-on leader at University Hospital for more than 50 years, Frank mitchell Jr., mD, has improved the care of trauma patients throughout the country. the Frank L. mitchell Jr., mD, trauma center is named in his honor. life-saving Frank L. Mitchell Jr., MD, recognized for contributions to modern trauma medicine legacy o ver 50 years, Frank L. mitchell Jr., mD, has to make that possible, mitchell has ensured University left his indelible fingerprints on University Hospital is always at the forefront of trauma care. Hospital. colleagues describe him as a In the 1960s, mitchell founded mid-missouri’s first hos- visionary and a man of action. However, pital ambulance service. mitchell recognized that patients when asked about his accomplishments, needed expert care before arriving at a hospital and began mitchell sums up all of his hard work and long hours by the state’s first paramedic training program in the 1970s. explaining exactly why he does it. When hard-to-travel country roads delayed getting life- “everyone at University Hospital plays a role in saving saving care to rural missourians, mitchell introduced central lives,” he said. “the people of missouri deserve the best missouri’s first emergency helicopter service in the 1980s. possible medical care. We are the University of missouri, and because of his efforts and achievements, mitchell is well I think that University Hospital and the medical school should known at University of missouri Health care. even after 50 serve as an example for optimal medical care.” years, he plays an active leadership role with University 4 OctOber/nOvember 2009 Archives preceded today’s four-year degree — mitchell wanted to bring his experience back home to serve missourians. When he arrived at two-year-old University Hospital, it offered state- of-the-art health care. but state-of-the-art trauma care then was different from today. In the 1950s and 1960s, most trauma victims in the United States were transported to hospitals in the back of a funeral home’s hearse. the majority of hearse drivers had no medical training. regardless, from the time a trauma victim was picked up by a hearse to the time the patient arrived at the hospital, he or she was alone because the back of a hearse was too small to provide care. So in 1968, mitchell collaborated with the mU School of engineering to custom-build an ambulance with lights and the Staff For Life Helicopter Service transports more than 1,000 a siren, medical equipment and space in the back for the patients yearly. patient and a staff member who could perform procedures such as cardiac massage, airway control and running an Iv. Hospital’s Frank L. mitchell Jr., m.D., trauma center — He also introduced a radio system, so hospital staff would which carries his name in gratitude for his contributions to know beforehand when a trauma patient was en route, building central missouri’s only Level I trauma center. What and he helped expand radios to hospitals around missouri. some people may not know, however, is how far mitchell’s mitchell recognized that time is critical when caring for trau- reputation spreads beyond the borders of his home state. ma patients. “Frank mitchell is a member of an elite group of pio- “I don’t think Dr. mitchell and the other doctors slept in neers who paved the way for trauma care, both nationally the hospital, but somehow, they were at the hospital when we and internationally,” said Stephen barnes, mD, chief of the came in the door,” said carey Smith, mbA, manager of regula- Division of Acute care Surgery for University of missouri tory affairs, who served as a paramedic with mitchell in the Health care. “the world knows who Frank mitchell is. He 1980s. “they would be here at 2 o’clock in the morning already helped make modern trauma care what it is today. He did when we walked in the door with a bad trauma patient.” it modestly and quietly, with his top concern always what is best for the patient.” mitchell came to University Hospital as a resident physician in general and thoracic surgery in 1959 after serving two years as a surgeon in a U.S. Army hospital in Germany. He had been drafted into the Army during his residency at vanderbilt University in nashville, tenn., after completing his four-year medi- cal degree at Johns Hopkins University School of medicine in baltimore. In the Army, capt. mitchell treated soldiers injured in automobile wrecks on treacherous German roads and victims of tank-crew training accidents in europe. He also saw glimpses into the future of civilian trauma care, in the form of Army medical evacuation helicopters, which had been first used only a few years before during the Korean War. “We saw a lot of trauma,” mitchell said. “I got a lot of experience caring for trauma patients with the Army.” A native of excelsior Springs, mo., and a graduate of mU — with an undergraduate degree Arriving on the scen and a two-year medical degree, which flig e of a vehicle accid ent are ht medic; and Jared brian Steen, emt, Jarding, emt, param paramedic; Paul La edic. nglotz, OctOber/nOvember 2009 Archives 5 After the introduction of more ambulances in missouri, “frank Mitchell is a member of an elite mitchell recognized that if emergency responders had more consistent, specialized training, the responders could pro- group of pioneers who paved the way vide better care in the field and en route to the hospital. In for trauma care, both nationally and 1974, he began the state’s first paramedic training course. It grew in popularity, and in 1978 he started training instruc- internationally. the world knows who tors to travel throughout the state to teach more paramed- frank Mitchell is. He helped make ics. mitchell also worked with the state to institute licensing requirements for paramedics, making sure they had the most modern trauma care what it is today. up-to-date lifesaving skills. He did it modestly and quietly, with Don Stamper, of columbia, mo., was trained by mitchell and became one of missouri’s first 200 paramedics. He his top concern always what is best for worked with and was mentored by mitchell for two decades the patient.” at University Hospital and later served as manager of emer- gency medical services at University Hospital. Stephen Barnes, MD, chief of the Division of Acute Care “I probably can’t count the number of paramedics he Surgery for University of Missouri Health Care has taught and the places he has traveled to teach para- medic classes,” Stamper said. “And there were literally standard ambulances, so he introduced a trial program using hundreds of medical students and residents that he has the missouri Highway Patrol’s helicopter as an air ambulance. influenced.” the program showed that the hospital should save lives with Always interested in improving the quality of patient a helicopter. In 1982, University Hospital’s permanent Staff care, mitchell conducted a study in 1980 that found 40 for Life Helicopter Service was born. percent of trauma victims who died from serious injuries His Staff for Life colleagues note with a laugh that might have lived if they received quick medical care. central despite mitchell’s dedication to academics — with more than missouri’s rural roads presented obstacles for two dozen articles and book contributions — he is a hands- on leader. take, for example, the time flight nurses told him the helicopter landing pad needed a gurney ramp. “Dr. mitchell said, ‘OK, we are going to fix that,” said Leeann Johnson, rn, assistant manager of the helicopter service. “He went to the hardware store, bought some asphalt and built us a ramp himself.” In 1987, mitchell used the expertise he gained in missouri to help improve trauma care throughout the country, cementing his reputation among leading trauma surgeons nationwide. He played a key role in the American college of Surgeons’ committee on trauma and its efforts to create the verification and consultation program, serv- ing as the verification review committee’s first chair from 1987 to 1996. the verification program sets standards that trauma centers must meet to show they provide the best trauma care available. mitchell and other committee members traveled to hospitals throughout the country. they inspected hospitals, showed the staff how to improve trauma care and verified those that complied with the stringent guidelines of the American college of Surgeons’ committee on trauma. “I was working closely with Dr. mitchell as the verification and consultation program was moving Frank raph taken of out of its infancy,” said erwin thal, mD, professor of ed this photog tion,” publish arbook, “mUta surgery at University of texas Southwestern medical medicine’s ye in 1988. the School of ademic office center in Dallas, who served as chair of the committee mD, in his ac mitchell Jr., 6 OctOber/nOvember 2009 Archives team members at the Frank L. mitchell Jr., mD, trauma center include: (front row) James Kessel, mD, associate professor of trauma surgery and medical director of trauma services; Paulette martel, rn, pediatric trauma nurse; carol nierling, rn, trauma manager; and (back row) Jeffrey coughenour, mD, assistant professor of general surgery; Stephen barnes, mD, associate profes- sor and chief of the Division of Acute Surgery; and nicholas mannering, rn, trauma nurse clinician. not pictured is Allan David macIntyre, DO, assistant professor of surgery. i n June 2009, University Hospital’s Frank L. mitchell Jr., mD, trauma center was verified by the American college of Surgeons (AcS) as a Level I trauma center, the highest national recognition a trauma center Stamp can receive. University Hospital is one of only two Level I trauma centers in missouri veri- of fied by the AcS committee on trauma. becoming verified is a challenging process that shows the hospital is dedicated to providing immediate response of staff and approval resources to care for trauma patients 24 hours a day, seven days a week. Speed is essential in trauma care. Providing treatment in the first hour after injury, known as the “golden hour,” can save lives. “trauma is the number one killer of two- to 45-year-olds in the United States and in central missouri,” said Stephen barnes, mD, chief of the Division of Acute care Surgery. “Having a Level I trauma center here in central missouri means patients don’t have to travel to St. Louis or Kansas city. It helps mid-missouri patients receive the care they need during that golden hour when it is crucial to treat life-threatening injuries.” verification by the AcS is a testament to the teamwork and commitment of every person at University Hospital to providing the best trauma care available, said James Kessel, mD, director of trauma services. “A trauma center is not a building, but rather, is a collection of individuals dedicated to the care of trauma victims,” Kessel said. “this verification re-affirms University Hospital’s dedication to the care of acutely ill and injured patients.” on trauma when the verification program began. “I used of trauma patients throughout the country. to always look forward to going with him to review trauma “You can’t overstate the accomplishments and contri- centers — he obviously knew the program backwards and butions of Frank mitchell. the fear is you will understate his forwards since he was essentially the one who created it. He importance,” Stamper said. “I think trauma care in this coun- was trying to help the centers who were pursing verification try would be very different if he hadn’t been around to help or consultation. He always felt that we were there to help lead it.” them improve their trauma care.” through his service with the American college of Story by Colin Planalp Surgeons’ committee on trauma, mitchell improved the care OctOber/nOvember 2009 Archives 7 bringing the best to Mizzou Lauriello leads new psychiatric services team J ohn Lauriello, mD, joined University of missouri’s School of medicine in June as professor and chancellor’s chair of excellence in Psychiatry. He serves as medical director of the University of missouri Psychiatric center (mUPc). Lauriello comes to mU from the University of new mexico, where he served as professor and vice chair of psychiatry. During his 15-year tenure at the University of new mexico, Lauriello served nearly a decade as executive medical director of the Unm Psychiatric center. He directed the Unm Schizophrenia research Group, and he served as a Unm site principal investigator for the mental Illness and neuroscience Discovery (mInD) Institute. Top 10 questions for Dr. Lauriello In June, the Missouri Department as mid-mo) and realized a lot of federal surgery, needs medical services or has of Mental Health closed Mid-Missouri money could not be accessed for taking a pure psychiatric problem. A general Mental Health Center, and MU Health care of patients. mid-mo was one of the medical hospital must have the ability for Care opened the Missouri Psychiatric few remaining acute care hospitals oper- patients to undergo psychiatric evalua- Center (MUPC). Lauriello answered ated by a state in the United States. tions. If you find out that your patient has some of our questions about regardless of if the University a psychiatric problem, you need to have the transition. opened the missouri Psychiatric center, the ability to refer him or her to the right the state needed to change mid-missouri facility, whether it’s an outpatient clinic or Q: Why did University of Missouri Health Care mental Health center. I think it is a good change to become part of the University because ultimately the University prides an inpatient facility such as the missouri Psychiatric center. open the Missouri Psychiatric Center? itself on a high standard of care as well as a commitment to missourians. A state Q: What goals do you have for MUPC? a: A lot of things came together at the right time for this to hap- pen. First, the mU School of medicine’s university is a great option for a facility like this. a: Our goal is to provide services to patients that are up to the Department of Psychiatry was recruit- ing for a new department chair. All of the finalists agreed that the University of Q: How will this new center align with the University’s same high standards of all University of missouri Health care services, whether it is surgery or medicine or pediatrics. mission? missouri Health System needed to have One of my goals is to continue an inpatient service for psychiatry. At the same time, the state was looking at mid- missouri mental Health center (known a: Psychiatric care is embedded in almost all hospital func- tions — whether a patient is undergoing the missouri Psychiatric center as a regional institution but to integrate it fully with University Hospital. A lot of 8 OctOber/nOvember 2009 Archives the building components of mid-mo had improve the day-to-day life and environ- and counseling as needed, and assisted already been connected to the hospital, ment of the patients, including adding with determining where to get outpatient including the pharmacy, food and general bathrooms to patient rooms and adding treatment. utilities. this makes it more transparent some semi-private rooms. and eliminates redundancies created because the mental health center was a We have an ambitious plan to use the money the state has been gener- Q: Does MUPC have a Web site? separate institution. ous enough to allocate to us in the best Q: How will your background and experience be a ben- way to improve the center for patients and their families. I want families to feel that they are bringing their loved ones a: Yes. to learn more about mUPc, please visit www.muhealth.org and select “missouri Psychiatric center” efit to the psychiatric center? to a center that is as good as the medi- from the drop-down list for hospitals cal services or the surgical services of and clinics. a: I think one of the things that I bring to the table is that I have University Hospital. a lot of connections around the country to recruit people to bring some new expertise here that over the next few Q: How did the transition affect patients? Dr. Lauriello at a glance … years really can bring the standards up to the best possible practice. I think we accomplished that in new mexico while I a: the transition was designed to be virtually seamless for both patients and employees. When it comes Hometown: Stamford, conn. College: Yale University in new Haven, conn. was there. to taking care of patients, there is no Medical School: temple University difference whether you are working at Q: What types of patient units are offered at the a private hospital or a public hospital or a hospital in new mexico, new York or in Philadelphia Residency: new York Presbyterian Hospital’s Payne Whitney Psychiatric Missouri Psychiatric Center? missouri. You simply have to take care of patients and address their needs. clinic a: the center’s inpatient beds are divided among three units. A child unit serves pre-adolescents ages Q: What is your message to the community? Additional study: Fellowships in psy- chopharmacology and psychobiology 5 to 12 and adolescents ages 13 to 17. in california at Stanford University and two units serve adults. the missouri Psychiatric center also offers an emer- gency room assessment unit to help with a: this is a unique center. It is a regional anchor for multiple counties. We would like to expand it and the University of San Diego Specializes in: Diagnosis and treat- ment of psychotic disorders, most crisis stabilization, intake and discharge provide more care for people who have notably schizophrenia planning for patients. used mid-mo — so that people who Family: Wife, naomi; children, mid-missouri mental Health center would have gone to Kansas city or St. closed one unit within the past year Louis for psychiatric care can receive the Anthony, 18; Sophia,16; and Anna, 11 because it could not be sustained. Our same services in columbia. Our ultimate Hobbies: Watching my children play goal is to improve the reputation of the goal is to be a center of excellence. sports, running and gardening services and consider adding another Pets: two dogs and two cats unit in the future. We’re not obligated to do that, but I see it as an opportunity to Q: What are some of the ser- vices provided at MUPC? Reading: I enjoy reading about cur- rent events, history books and The provide more care. Q: How much money is the state allocating for a: As an inpatient hospital, we are here to provide a safe envi- ronment for people who are in crisis. New York Times. Music: I listen to whatever my kids listen to and also like national renovations? this includes people who are suicidal, Public radio. potentially homicidal or suffering from a: We’re supposed to receive a little over $13 million. this facil- ity could not move into the next century a psychiatric illness for which we have well-established treatments. All patients are assessed, admitted when necessary, Story by Matt Splett without some facility improvements. the treated with the best available medica- Photography by Justin Kelley vast majority of the money is going to tions, supported with psychotherapy OctOber/nOvember 2009 Archives 9 Honor the University of missouri Health System thanks our employees who have served the health system for 10, 15, 20, 25, 30 and 35 years* at University of missouri Health care, the School of Health Professions (SHP), the School of medicine (SOm) and the mU Sinclair School of nursing (mUSSOn). Susan Bauer, RN, MSN charles redmon, medical education Wilford Garton Jr,, It technical Services Maternal-child clinical nurse c. David roberts, School of Health Patty Harrison, Decision and specialist for Developmental and Professions (SHP) reporting Support Behavioral Pediatrics carol Sommers, Physical medicine and mary Leyba, It technical Services rehabilitation clinic at mrc i was hired in at $3.60 an hour Grace Sun, biochemistry Karla malaney, University Hospital’s in 1974 and i felt rich, but a brand- Freda tapp, Labs 5 West new volkswagen beetle was only evelyn tyler, registration marian minor, Physical therapy at SHP $3,000. two months after i started, they decided carol Walker, medical records carolyn Sapp, ellis Fischel clinics to make the medical center air-conditioned. they Lynn Wheeler, medicine Dasi Schlup, crH Social Services started with labor and Delivery because nothing Diane Sheley, Food Services could be worse than being in labor and hot. cathryn taggart, Sourcing and Rhonda S. Supply chain 35 years of service Brown, CPC Donald Wood, Surgery Services Manager for University Susan bauer, Developmental and Physicians Professional behavioral Pediatrics Coding and Revenue 25 years of service rhonda brown, University Physicians virginia Allen, Pastoral care Professional coding and revenue everything has Doreen bempah, children’s Hospital’s Paula bullock, Infection control changed since i Pediatric Intensive care Unit (PIcU) Paul cary, toxicology and Drug started working here, but i believe the Denise boland, Surgery testing Laboratory biggest changes have been in technol- carol conley, Labs michael cooperstock, child Health ogy. i’ve enjoyed serving here for 35 Sherry corwin, controller Gwendolyn curtis, Orthopaedic Surgery years because i have the opportunity nancy Dawson, Labs Hattie Gatewood, Food Services to learn something new every day. Sue Glasgow, therapies Paula bullock, Med, David Holmes, Distribution Services 30 years of service Mt (ascP), cic michael Hosokawa, Family and community medicine Alan bernhardt, It clinical Applications Infection control professional Steven Huffman, Labs Gordon brown, Health management for Infection Control carol Hunt, Pharmacy at missouri and Informatics technology has changed rehabilitation center (mrc) roberta cooke, Family and through the years — we have gone ellis Ingram, Pathology and community medicine from having no phones in patient Anatomical Sciences Debra cram, University Hospital’s 5 West rooms to laptops in patient rooms. the way Dorothy martin, Adolescent Unit victoria Duncan, Labs infections are transmitted hasn’t changed, though. Daniel mayfield, Pediatric cardiology victoria eichhorn, missouri Institute of Hand washing is still the no. 1 means of Patra mierzwa, medical Pharmacology mental Health preventing infections. and Physiology barry Gainor, Orthopaedic Surgery *The service anniversaries are determined by employees’ length of benefit-eligible status. List provided by Human Resources. 10 O c t O b e r / n O v e m b e r 2009 Archives roll Thank you for your hard work and dedica tion! nancy Shaw, children’s Hospital’s Janice Degraffenreid, cIcU Paul cary, Ms neonatal Intensive care Unit (nIcU) teresa Delima, nIcU Coordinator of the Toxicology and Drug Testing Laboratory Shivendra Shukla, medical Karen edison, Dermatology Pharmacology and Physiology Sharon Fair, Housekeeping and Dietary two keys for my success are the generous and Deborah Smith, nIcU rita Ferguson, SOm Finance sustained support from a first-class organization and elizabeth Smith, Decision and Laverne Fisher, Ophthalmology clinic a hard-working, dedicated staff. i just steer the ship reporting Support Deborah Flattem, mrc’s — when allowed by my staff. Sally viehland, Pediatrics nursing Services Aimee erard, Student Health Services marilyn Wheeler, medical records brenda Forsee, missouri Susan Friess, Patient care Services Susan Winkelmann, Obstetrics, Ob/GYn Associates carolyn Gibbons, Family and Gynecology and Women’s Health Steven Zweig, Family and community medicine Hattie Gatewood manijeh Heidari, molecular microbiology community medicine Cook for Food Services at and Immunology University Hospital mimi Hess, It technical Services 20 years of service matthew Hile, missouri Institute of i most enjoy the people. i served mary Andersen, Pulmonary and 19 years on campus in the bakery on mental Health environmental medicine rollins. it was the central bakery virginia Huxley, medical Pharmacology Kent babel, It networking on campus, located below bingham and Physiology Sandra bailey, ellis Fischel Oncology Unit commons. i came here when they closed it down. Suzanne terrell Jennings, Gaye baker, Ophthalmology the biggest change i’ve noticed since i began is the Helicopter Service barbara basnett, radiology room service at the hospital. eileen King, Social Services Joseph batal, University Dian braun Kittle, Anesthesiology Hospital’s Pharmacy William Lane, Housekeeping Susan bingaman, medical Pharmacology William Freese, It Administration Jeannie Lawless, University Hospital’s and Physiology Donald Friedrich, Food Services Surgical Intensive care Unit (SIcU) elaine brady, clinical Lab cheryl Fry, Iv therapy michael Lefevre, Family and Alzina britton, emergency Services Janice Gartman, endoscopy community medicine Donna cargile, mrc’s nursing Services Kathy Gehrig, Student Health Services William mccord, radiology Deb collins, cardiac Intensive care James Green, Obstetrics, Gynecology christine meler, ellis Fischel Unit (cIcU) and Women’s Health Professional Services Karen cox, clinical Outcomes Jim Gwinner, the Staff for Life raley montgomery, nephrology carolyn Davis, crH’s Antepartum and Helicopter Service Karen nickell, It clinical Applications Postpartum Unit David Harris, mrc’s Plant engineering carol nierling, trauma Services Shirley Owen, and maintenance Orthopaedic Surgery Wanda Hillerman, ellis Fischel Gwen curtis Oncology Unit Donna Pace, Labs Clinic coordinator at the Missouri Hip rosemary Hogan, School of brenda Petree, Food Services and Knee Center and the Missouri Foot Health Professions elizabeth Pfeiffer, crH’s Well and Ankle Center Lynn Houg, Plant engineering baby nursery Probably the biggest change i’ve Ali Hussam, SOm communications twyla robinson, Accounting seen is the way the hospital’s physical ricky Jackman, Food Services cindy roller, Labs appearance has changed. it has come teresa Janney, the Staff for Life reggie Scott, It Operations a long way from a revolving front door and a little Helicopter Service and telecommunications candy shop as you walk in. What has remained the Deon Jones, Housekeeping same is 35 years’ worth of lifelong friends. OctOber/nOvember 2009 Archives 11 sue Glasgow Rehabilitation therapy aide for Therapies i enjoy working with a wonderful Gere Harmon, Patient Financial Services staff in acute rehab and helping people. 15 years of service Sandra Harryman, medical and loving what i do and seeing miracles every day has kept me here. through richard Ackerman, missouri Institute of neurosurgical Intensive care 35 years, this remains a good place to mental Health Unit (mnSIcU) work if you like keeping busy — and timothy Freese, It technical Services Karen Hendrix, Public relations i still run one flight of stairs every day. Lori Argo, Adult medicine Services and marketing David bank, respiratory therapy Sally Hibbs, radiology Kathryn baylor, Family and melanie Himmelberg, child Health Lisa Kile, clinical engineering community medicine tzyh chang Hwang, medical Kathy Lamere, molecular microbiology cindy bennett, mrc nursing Services Pharmacology and Physiology and Immunology Lorie bousquet, Family and community Jane Josten, mrc nursing Services Donald Leimkuehler, 5 West nursing medicine Kevin Kane, Family and robert Lim, medical Pharmacology and tamara bowne, employee Health clinic community medicine Physiology barbara brinkman, SHP’s mary Kerr, Pediatrics Anna Logan, Food Services communication Sciences marydell Khan, Off-site Family medicine Penny Lorenz, Physical medicine and and Disorders Deborah Kluthe, mrc Physicians rehabilitation robert Koch, cooper county mark martin, biochemistry roxanne mcDaniel, Sinclair School David Holmes memorial Hospital Coordinator in Distribution Services James Lamb, Food Services of nursing carmen Lara, Labs Willard miller, ellis Fischel’s interacting with all of the coworkers Peggy Laughlin, Ambulatory Infusion Unit (AIU) here at the hospital is the best part of Outpatient Services Kirby nichols, mailroom my job. they have become my extended charles Lee, Surgery Services Lisa Olisah, Anesthesiology family. there will always be sick people Dennis Lubahn, biochemistry rebecca Oyelola, Pediatrics in need, and there will always be a great Stephen Lyon, It technical Services Phyllis Pendleton, mrc’s group of people to work with here. Helen mann, nIcU Physical therapy Pia mcclain, Family and Paula randall, ellis Fischel’s Dexter burns, respiratory therapy community medicine Oncology Unit Jean campbell, missouri Institute of Jennifer mcclellan, nIcU Sharon rawlings, Off-site mental Health ramonna mcKinzie, University Physicians Family medicine Stephanie coleman, Food Services Payment Services Karen rhodes, missouri Institute of Kathy cook, cIcU elaine meier, University Physicians- mental Health’s continuing education tony cook, Family and calloway clinic Linda rockers, mrc’s nursing Services community medicine Denice mendenhall, Sinclair School mohammed roohparvar, mrc’s Susan curry, nIcU of nursing nursing Services Darla Dorward, Psychiatry valerie meyer, crH Labor and Delivery Linda ruiz, Labs Jeri Doty, executive Administration for John montgomery, emergency medicine Paul Schoephoerster, Family and University of missouri Health care ruth morgan, Student Health Services community medicine erma Drobnis, Obstetrics, Gynecology Helen newcomer, mrc Storeroom thomas Selva, child Health and Women’s Health Susan Pereira, Family and Georgia Sims, registration ruby eddington, mrc nursing Services community medicine Leeclair Smith, respiratory therapy monica elliott, medical Pharmacology charlotte Phillips, biochemistry val Solomon, Accounting and Physiology Lisa Porter, Surgery Services Julie Squires, Internal medicine Kelley Faup, Ophthalmology Leslie Prothero, University Physicians- Sherry turbyeville, Adult brandi Forman, General Surgery Woodrail medicine clinic medicine Services nancy Franklin, SOm’s mark Waller, Linen and Sewing rural Health Area Health steve Huffman, Mt min Wang, center for reproductive education centers program Science and technology Assistant manager for Labs marta Fuemmeler, michele Wright, crH’s Labor Hematology and Oncology i’ve had several mentors who have and Delivery Gail Garcia, taught me how to be better at my job. mary Wulff, Orthopaedic clinic business Development i’ve enjoyed the University setting. robert Zitsch, Otolaryngology – Dennis Handley, cooper i like being involved in teaching Head and neck Surgery county memorial Hospital students, as it keeps me current on new technologies. 12 O c t O b e r / n O v e m b e r 2009 Archives Michael charles Hosokawa, ed Professor of family and community medicine John Acton, engineering Services marilee bomar, Family and i grew up in colorado and spent Donna Adkins, crH community medicine most of my previous professional life Outpatient Surgery tommy bommel, engineering Services in oregon. When i came to Missouri, naomi Aghedo, child Health clinic Henrietta botts, crH medicine Unit i could not believe people could live in this climate. tammy Aldridge, mrc robyn boustead, mImH the people at the University and the community nursing Services melinda bower, radiology Services have kept me here for 35 years. My colleagues in Shannon Amelunke, nIcU Daniel brightwell, radiology Services family medicine have been a marvelous group. My terri Anderson, registration Lisa brockman, University Physicians- association with the medical students brings constant Judith Andrews, crH’s Intensive care Keene Family medicine clinic joy and admiration for the people who will be Unit (IcU) and cardiac care Unit (ccU) marie brown, nursing Administration tomorrow’s physicians. Kevin Ashley, It technical Services Sandra brumm, radiology Services Karen Ashrafzadeh, emergency Services mary bruner, crH Amy Aubuchon, respiratory therapy electroencephalography (eeG) Darlene racinowski, University Susan backe, revenue management Kenneth buchmann, Physicians-calloway clinic Harland bagley, crH’s engineering Services Ann reberry, center for education and respiratory therapy Harold burgeson Jr, clinical Lab Development clarinda baker, children’s Hospital Lauren burton, nursing Administration erika ringdahl, Family and Support Services rochelle butler, Psychiatry community medicine Janet baker, Off-Site Family medicine Sandra butler, crH medicine Unit Debra ritchie, Otolaryngology – b. Sonny bal, Orthopaedic Surgery robert bynum, Family and Head and neck Surgery Kari ballenger, Food and community medicine bridgett robbins, Staffing nutrition Services Deborah campbell, case management Support Services Doreen campbell, Housekeeping tobias rojas, clinical Lab Kristyn Sanders, employee Health clinic ellis Joseph carlos, Housekeeping and Dietary Jenna Sapp, SHP’s rehabilitation ingram, MD Dawn carter, Food and nutrition Services continuing education Program Pathologist and director Lorna carver, recovery Joni Schupp, radiology of MU Health Care’s David casteel, Plant engineering colleen Sheets, Diabetes center Gina Silvey, Family and cytology laboratory martha chapman, radiology carol clark, Sourcing and Supply chain community medicine What i most rosetta clayton, mrc Housekeeping Andrew Simpson, Infectious Diseases enjoy about my job coy cobb, Ophthalmology clinic Dale Smith, Plant engineering is making diagnoses (that is the work Jo coffelt, crH Outpatient Surgery maintenance at mrc of the pathologist), working with the Deborah coffman, crH’s IcU and ccU Jingzhi Song, crH’s Antepartum Unit wonderful techs in the cytology lab Stephen colbert, Plastic Surgery tammy Strawn, cardiology and seeing patients to do fine-needle Susan conaway, mrc Labs Ajab taj, medical records aspirations. James connors III, radiology Kenneth taube, Plant engineering Donna connot, medical research Office nancy taylor, radiology Susan barker, ellis Fischel Oncology Unit Stacie connot, General Pediatrics Angela thomas, radiology Jeffrey barnes, transport Services brian cooper, radiology Services terri Watts, Off-Site Family medicine mary barnette, crH Outpatient Surgery Jonna cope, mrc Dietary Services Patricia Wells, center for education Diane basinger, University Physicians- Sheila corey, Orthopedic Surgery and Development Keene Family medicine clinic barbara cornell, Surgery Daryl Williams, transport Services Anita beall, materials buying Deborah countryman, missouri Donctella Williams, cardiology clinic bonnie beedle, SOm Development Ob/GYn Associates Sherralyn Williams, neurosurgery Jo benne, nursing Administration Deborah creason, medicine Unit mary Winterbower, Housekeeping Douglas bennett, Surgery Services brenda creed-baker, cardiovascular Lab Ann York, mnSIcU marilyn bentley, Patient Financial Services Daniel crouch, It Application Services rachel Yung, University Physicians- Diana blevins, mrc Housekeeping Spencer crump, engineering Services Fayette clinic constance blow, SHP Physical therapy travis crump, radiology regina boelsen, nursing Administration Julie cunningham, mrc management 10 years of service Joan bohn, Sterile Processing Information Systems and tsghe Abraha, Pathology and mark bollinger, It Administration Data Processing Anatomical Sciences OctOber/nOvember 2009 Archives 13 Dorothy Martin, lPn Senior licensed practical nurse i work in children’s Hospital on the barbara Fennel, Ultrasound Surgery clinic adolescent Unit. i enjoy working with Jamie Fessler, therapies mardella Hausman, Utilization review the teenage clientele. i started to work nancy Fible, crH’s IcU and ccU cecilia Haverstick, Surgery here thinking it would be just a short Shellaine Frazier, Pathology and robert Hawkins, Pharmacy time while i attended school, but i Anatomical Sciences Sara Hawkins, Sterile Processing completed schooling and stayed on. mary Fuemmeler, mUSSOn nancy Heisler, registration the biggest change i have seen is how technology has Jeana Fuller, University Physicians- Jamie Henderson, respiratory therapy advanced through the years. Woodrail medicine clinic Kristi Henke, Orthopedic Surgery Pamela Fuller, missouri Hip and Helen Hester, radiology mary cunningham, missouri Knee center tammy Heuer, nIcU Palliative care robert Furlong, Housekeeping Patrick Hilden, engineering Services Alicia curtis, Patient Financial Services Stacey Furlong, communications teresa Hinkle, clinical Lab Ousama Dabbagh, Pulmonary and Karen Gaffey, Food and Gilda Hobbs, crH Admitting environmental medicine nutrition Services Lois Hobbs, Labs cindy Dahms, ellis Fischel clinics Lianna Gallup, Surgery Services Linda Hoffman, Orthopedic Surgery Hollis Dale, Anesthesiology Pamela Garfias, ellis Fischel terry Holmes, mrc Plant engineering Shari Dale, respiratory therapy Administration maintenance christine Dampier, Housekeeping Julia Garner, emergency Services Angela Holt, crH’s Antepartum and Klista Daniel, mrc Storeroom Arlon Gelder, emergency Services Postpartum Unit rebecca Danker, Pharmacy Jeffrey Holt, University Physicians Surgery clinic Wanda Davenport, nursing charles redmon Administration Sandra Hoover, crH Electronics technician in the School electrocardiogram (eKG) everett Davis, engineering Services of Medicine’s Department of Medical rebecca Horn, University Janis Davis, registration Judy Davis, crH Education and Curriculum Physicians Payment Services Outpatient Surgery i really enjoy working with the Gerald Hoskins, crH computed nancy Day, missouri center for people here. We have good people. tomography (ct) reproductive Health and Fertility tracy Hudson, clinic Administration rebecca Day, cardiopulmonary Stephanie Hunt, Adult Services Debi German, crH’s medicine Unit Step-Down Unit Justin Delap, missouri bariatric Services Gregory Gibbs, registration eddie Hurd, Housekeeping Jim Deline, emergency medicine robert Giboney, nursing Administration Debra Hurst, crH magnetic resonance marilyn Diekmann, crH Administration melinda Gifford, Orthopedic Surgery Imaging (mrI) connie Dorflinger, mU Health care erin Gillespie, Adolescent Unit cynthia Hyde, Ophthalmology clinic executive Administration rich Gleba Jr., SOm communications Donna Ianke, center for education Debra Douglas, Health management Daniel Golian, Housekeeping and Development and Informatics Sherry Golian, crH Step-Down Unit Janice Janssen, SOm business Dorinda Douglas, Outpatient Jennie Gorham, mrc Physicians and Finance Procedure Unit carla Grayer, Patient Financial Services Daniel Johanningmeier, crH Wei Du, School of Health Professions ItS Gerald Green, nuclear medicine respiratory therapy therisa Dunn, registration maureen Green, Diabetes center Laura east, mrc Dietary Services vilas Gregg, endoscopy c. David roberts, Kimberly echelmeier, missouri Ann Hagan, materials buying PhD, crc Perinatal clinic Les Hall, mU Health care executive Administration and SOm Professor of research at the Paula edwards, nursing Administration mary Hammer, medical transcription School of Health Professions Janice englander, Pharmacy Donna epperly, Finance Jean Hansen, Senior care i’ve most enjoyed a variety Kerri epperly, Surgical Intensive care Sandra Harper, clinical Lab of challenges, opportunities to Unit (SIcU) Karen Harris, Service excellence participate in organizational edith evans, Housekeeping mary Harrison, radiology change and travel. the biggest change i have tyrone Falles, Housekeeping Donna Hartley, University Physicians noticed is the continuing growth of the MU Dana Farquhar, Patient Financial Services Surgery clinic community, but it has remained a caring Aaron Feltner, Orthopedic Surgery Helen Hatton, University Physicians community through the years. 14 O c t O b e r / n O v e m b e r 2009 Archives carol sommers, lPn Licensed practical nurse in the Department of Physical Medicine and James Linville, Patient Pamela nielson, crH Step-Down Unit Rehabilitation Financial Services thomas Odum, crH recovery i can’t think of anywhere else Dennis Lipper, nursing Helen Oetting, SOm Development i would want to work. We have great Administration Kenneth Ogawa, Student Health Services patients and coworkers. Jamie Lloyd, It Operations and Jean Oneal, Patient Financial Services telecommunications myrtle Osborn, Pharmacy Kimm Long, cIcU Leigh Osborne, Surgery Services Patricia Johanningmeier, recovery nancy Lowry, Surgery Services Lisa Oswald, corporate compliance renee Johnmeyer, clinical engineering Gary mackie, mrc Administration James Pace, engineering Services and Informatics Amy martens, radiology Jeri Patrick, Surgery barbara Johnson, Housekeeping barbara martin, crH mrI Anita Peeler, endoscopy Dorothy Johnson, University Physicians Holly martin, University Physicians Julie Perkins, University Physicians- Payment Services Payment Services Woodrail medicine clinic Garry Johnson, Anesthesiology Sherry martin, nursing Administration Lora Perkinson, UH Pharmacy Gerald Johnson, It technical Services Susan martin, clinical Lab michele Petersen, crH IcU and ccU rebecca Johnson, mUSSOn merry matters, medicine Unit Gertrude Peterson, Food Services terrance Johnson, transport Services randy mattson, Pharmacy marius Petruc, Food Services carolyn Jones, Internal medicine clinic Donna mccart, Pharmacy Gordon Phillips, Security Linda Jones, Housekeeping teresa mccollum, respiratory therapy Sandra Phillips, nursing Administration Yolanda Jordan, clinical Lab michael mcGuirk, It technical Services Gary Pickett, Pharmacy Kavita Katti, radiology Sandra mcHugh, Surgery Joyce Piotrowski, crH eeG robyn Kaufman, crH Forest mcKee Jr, Food Services Deborah Pohlman, Labs Outpatient Surgery rebecca mcQueen, Plant engineering connie Popejoy, medical transcription Janice Kelly, Pathology Lab Laura meissen, registration Kevin Popejoy, It Operations and Kathy Kennell, Dermatology Angel mesenbrink, cIcU telecommunications christine Keown, registration David meyer, Security Karen Powell, contracting Services James Keown, Pharmacy Penny miles, It technical Services Susan Prenger, Dermatology Greg Kidwell, Orthopedic Surgery Janet millen, ellis Fischel clinics Diana Price, University Physicians Alice Kimble, University Physicians Payment Services Payment Services Phyllis Proctor, medical records betty King, Orthopedic Surgery Grace y. sun, PhD Susan ragan, crH Labor Darale Kingry, mrc Professor of biochemistry and Delivery nursing Services Deepak raghu, radiology i enjoy the freedom to do research Louese Kirk, nursing Administration rebecca rastkar, University to improve the health of mankind. i Yasuyo Knoll, Health Physicians-Woodrail medicine clinic also like the environment of a college Sciences Library Gwen ratermann, SHP center for town. columbia’s growth has been mary Kramer, respiratory therapy Health Policy the biggest change i’ve seen in the Sharon Kuschel, Adult Priya ravindran, Gastroenterology past 35 years. Step-Down Unit Joanne reed, clinical Lab Anthony Labarbera, Stephanie reid Arndt, SHP Supply Distribution charlotte milster, respiratory therapy Health Psychology Linda Lake, Orthopedic Surgery Donna minner, mUSSOn carin reust, Family and robert Lancey, General Internal medicine marcella mitchell, respiratory therapy community medicine e.m. Landrum, engineering Services tamara moomey, Surgical Intensive care teresa rhoades, Food Services David Lane, Pharmacy Kirk morefield, respiratory therapy Jennifer richards, neurology cary Lang, clinical Lab Amy morgan, nursing Administration rhonda richards, Plant engineering melissa Lawson, child Health Donna morris, medicine Administration Karen Lechner, crH Labor and Delivery James muckerman, engineering Services ronda Lenzini, medical transcription freda tapp nancy mueller, Patient Financial Services ching Liang, Housekeeping Hospital laboratory technician Pamela mulholland, Family and cheryl Lindahl, ellis Fischel community medicine two of the biggest changes i have seen are the growth Ambulatory Infusion Donna nale, child Health of the emergency room and construction of the critical Stacey Lindsey, ellis Fischel Kecia nelson, Social Services care tower. Oncology Unit OctOber/nOvember 2009 Archives 15 evelyn tyler mary Smith, crH’s Antepartum and tom vanbooven, Food/nutrition Services Office support staff member in the Postpartum Unit Dondra vasquez, 5 West nursing Department of Registration rebecca Smith, Physical medicine Sue vest, Health management and rehabilitation and Informatics i’ve always liked the work i do and rhonda Smith, missouri Institute of Amy vogelsmeier, mUSSOn the great benefits. i enjoy my hours and mental Health Daphne Walker thoth, missouri Institute the variety of things i do. i have a carmen Spurling, center for education of mental Health wonderful boss, terrie Grimes. and Development Jodie Watring, cardiology Outreach rashmi Srivastava, child Health Darcy Watson, blood bank William richardson, technical Support Andrea St. Omer, University Hospital Lyndia Watts, nuclear medicine Services (ttS) and ItS Pharmacy Donna Weber, Hospitality and Suzanne ridenhour, Gastroenterology Wilma Stanfield, Sterile Processing valet Services robert rinacke, engineering Services elizabeth Stanley, Orthopedic Surgery brenda Weilmuenster, medical records melissa rish, managed care contracting melisande Statz-Hill, mrc’s Frances Welch, It clinical Applications Donna robb, ellis Fischel clinics nursing Services Frances Welek, emergency Services Daniel roberson, Housekeeping James West, Surgery Services timothy robertson, Informatics Jennifer West, SOm Development Starla robinson, Staffing carol Walker richard White, Orthopaedic Surgery Support Services Certified reimbursement assistant in the Linda Willis, medical records curt rohlfing, Pathology and Department of Medical Records betty Wilson, materials buying Anatomical Sciences Judy Wilson, Plant engineering the computer has really taken clarabelle roland, Housekeeping David Wiss, engineering Services over at my workplace. i work in Krista romanetto, medical records michelle Woltering, nursing medical records and we are working Jill ronnebaum, Orthopedic Surgery Administration on an electronic medical record. i Jodi rush, crH Administration Donald Wooten, Food and nutrition have even done some of my work from my home. Irene Sackreiter, Services What remains the same is the great patient care we the Health connection connie Wyatt, Purchasing give at the University. i feel good telling people: ‘Why colleen Sanders, Dean Yeager, It Application Services not go to the University for your medical care?’ cardiovascular Lab Saba Yemane, Health management Karla Santoyo, nuclear medicine and Informatics Juanita Scherrer, nursing Shiral Steward, medical records marilynn Young, medical transcription Administration Kristine Stewart, clinical Lab Iris Zachary, Health management Patricia Schmidt, medical records brandy Stockton, Surgery and Informatics Susan Schnetzler, medicine Unit mary Studer Logsdon, Patient randy Zillig, nursing Administration mary Schultz, Internal medicine clinic Financial Services cynthia Zimmerman, crH eKG mary Schumacher, Student robin Studer, Orthopedic Surgery Health Services Keith Sublette, materials buying Deborah Self, ellis Fischel Administration Kwok Sum, It Operations and lynn Wheeler, rn carol Severson, mrc Housekeeping telecommunications Unit educator on University Hospital’s 4 East Katherine Shaw, Pathology Lab Jennifer Sundall, Pediatrics marvin Sheley, transport Services When starting with the University, my Stephen Swan, Orthopedic Surgery plan was for temporary employment. Laurie Shellhart, Surgery George Swisher, SOm business Pamela Shiflett, Patient Financial Services However, i began working with an excep- and Finance tional boss, Howard Kincaid, in human Jamie Sieveking, registration Karen talmage, crH’s Labor Jeffrey Simmons, tSS and ItS resources. i held numerous positions, from and Delivery clerk to executive staff assistant with Keri Simon, columbia regional Deborah taylor, Hospital Administration Howard until he spoke of retiring. the University’s excel- SOm Dean’s Office lent educational program beckoned and gave me the oppor- Agnes Simonyi, biochemistry David thiessen, mrc mitzi Sims, Surgery tunity to return to school, which i did at the sinclair school Support Services of nursing. the University provides many opportunities to Jo ellen Skidmore, Patient Susan thompson, It clinical Financial Services staff who want to advance themselves. Applications teri Slate, Ophthalmology nicole thomson, mImH Amanda Smith, clinical Lab Paula thornhill, Housekeeping Deborah Smith, Health management Jennifer townsend, medical and Informatics research Office Scarlett tremaine, Housekeeping 16 O c t O b e r / n O v e m b e r 2009 Archives Quality Kristin Hahn-cover, mD, internal medicine physician and director of the Office of clinical effectiveness, visits with patient betty Powell of columbia, mo. It all adds up ‘Secret mathematician’ named Office of Clinical Effectiveness director here is no easy realized that medicine was equation for quality an ideal field for her. improvement, but During her medicine having a penchant residency at the University for numbers certainly of texas Southwest helps. Leading quali- medical center in Dallas, ty improvement projects requires many where she also attended talents of Kristin Hahn-cover, mD — medical school, she con- communication, teamwork and persis- tinued to surprise herself tence, among others — but to prove with her evolving interests. University of missouri Health care’s “I started with inter- efforts are effective, her studies in mathe- nal medicine and actu- be in this role as director of the Office of matics have proven invaluable. ally requested that as my first rotation clinical effectiveness,” Hahn-cover said. “I think my secret mathematician because I knew I didn’t want to do inter- “the work is very exciting and the Oce heart really likes the notion that to make nal medicine,” Hahn-cover said. “With team is one of the hardest working and quality improvement truly meaningful, hindsight, every rotation I did after that I most talented groups that I’ve had the you need to have a graph, chart or some was comparing against internal medicine. privilege to work with.” kind of data that really helps to show I loved it.” whether your work has positive results,” She came to mU in 2000 and Dr. Hahn-cover, at a glance … she said. serves as a primary care physician. After serving as associate direc- before joining the Oce, she served Hometown: richardson, texas tor of the Office of clinical effectiveness as associate director of the School of medicine’s Internal medicine residency Family: Husband of 18 years, mark since September 2008, Hahn-cover was named director in July 2009. She suc- Program. In 2007, she first became cover; sons Paul, 10, and Will, 7 ceeds Les Hall, mD, chief medical officer involved in quality improvement as direc- Hobbies: my main activity away from for mU Health care, in the position. tor of the residency clinics at University work is being a mom. I also enjoy “Dr. Hahn-cover has consistently Physicians-Woodrail General Internal cooking, gardening and reading. shown over the past year that she has medicine clinic and the University Pet: roux, a labradoodle (I’m chief the skills to successfully lead the Office Physicians-Fairview General Internal dog-walker.) of clinical effectiveness,” Hall said. “She medicine clinic. has quality-improvement expertise, great Hahn-cover attended a pro- Favorite movie: the Sound of music leadership and interpersonal skills, and gram by the Institute for Healthcare Favorite book: the cider House a strong relationship as a mentor within Improvement and was captivated by rules, by John Irving the Oce.” the possibilities. She pursued her new Three words that describe me: Her round-about path to medicine interest, working with health care qual- Diligent, cooperative and caring demonstrates a trait that suits her to ity improvement experts including Hall, health care improvement: an interest in Doug Wakefield, PhD, director of the People are surprised to learn: I’m learning and tackling new challenges. mU center for Health care Quality, married to my high school sweetheart. Halfway through her college experience, and Linda Headrick, mD, mS, director while majoring in math and serving as a of the School of medicine’s education Story by Colin Planalp peer counselor in the University of texas Innovation and Improvement Program. Photography by Stephen Bybee at Austin’s Student Health center, she “It is an incredible privilege for me to OctOber/nOvember 2009 Archives 17 Award-winnin T he 2009 excellence in nursing • Julie Bonnot, RN, staff nurse in the medical and neurosurgical Intensive care Unit at UH Award winners were honored by • Karen Bradley, RN, charge nurse at missouri Ob/GYn their peers at ceremonies on their Associates at University Physicians-Smiley Lane • Tracy Carter, senior LPn at University Physicians-callaway nursing units. Winners include nurses at clinic children’s Hospital, columbia regional • Lorna Carver, RN, staff nurse in the Post-anesthesia care Unit at crH Hospital (crH), ellis Fischel cancer • Lisa Choate, senior LPn on Hearnes 4 at missouri center (eFcc), missouri rehabilitation rehabilitation center • Natasha Christian, senior LPn in the Interventional Pain center (mrc), University Hospital (UH) medicine clinic and University Physicians clinics. • Deborah Clutts, RN, staff nurse on 5 east at UH • Chrissy Collom, RN, staff nurse in Labor and Delivery at crH Congratulations to our winners! • Anne Cotton, RN, staff nurse in the Ambulatory Infusion Unit • Tammy Aldridge, senior nurse technician on Hearnes 6 West at eFcc at mrc • Mary Creger, RN, nurse supervisor in the George David Peak • Georgia Anderson, RN, staff nurse in the Operating room memorial burn and Wound center’s burn Intensive care Unit at crH at UH • Lynette Baker, RN, nurse clinician in children’s Hospital • Susan Curry, RN, staff nurse in the newborn Intensive care Support Services at University Hospital Unit at crH • Laura Ball, RN, staff nurse in Orthopaedics at crH • Jamie Darr, senior LPn in the Surgical Oncology clinic • Lisa Beckman, RN, nurse clinician in the Division of at eFcc neurosurgery at UH • Judy Dawson, senior LPn in the nursing office at mrc • Amber Bettis, RN, staff nurse in the children’s Hospital • Charles Donigian, RN, staff nurse in Diagnostic cardiology Pediatric Intensive care Unit at UH at UH • Janet Blaise, RN, staff nurse on 7 West at UH 18 O c t O b e r / n O v e m b e r 2009 Archives ng nurses Bravo • Katie Merrill, RN, staff nurse in the Surgical Intensive care Unit at UH • Ruth Morgan, RN, nurse practitioner at the Student Health center • Amy Murdock, RN, staff nurse in the children’s Hospital Adolescent Unit at UH • Lorinda Estal, RN, nurse supervisor in the children’s Hospital • Theresa Nation, RN, University Physicians-Green meadows Pediatric Unit at UH pediatric clinic supervisor • Mary Freiburghaus, RN, nurse practitioner at the • Vanha Nelsen, senior nurse technician on Hearnes 5 at mrc cosmopolitan International Diabetes center at UH • Jennifer Newman, RN, flight nurse for the Staff for Life • Janice Gartman, RN, staff nurse in endoscopy at crH Helicopter Service • Marcia Goodman, RN, staff nurse on Hearnes 6 at mrc • Barbara Nicholson, senior LPn on Hearnes 5 West at mrc • Vickie Grieshaber, RN, staff nurse in the Invasive cardiology • Matt Nusbaum, RN, nurse supervisor on the 4 West Adult Lab at UH Step-down Unit at UH • Mila Guevara, RN, staff nurse in the Same Day Surgery • Faith Phillips, RN, clinical educator at the center for center at UH education and Development • Jessica Hanna, RN, staff nurse on 5 West at UH • Starla Robinson, RN, staff nurse in the Staffing Support • Jean Harmon, RN, charge nurse at the Urgent care clinic Services Flex Pool at UH • Shauna Hess, RN, advanced practice nurse at missouri • Amanda Schoengarth, RN, nurse clinician at the missouri Ob/GYn Associates center for maternal Fetal medicine and Ultrasound • Denny Hill, RN, staff nurse in the Post-anesthesia care Unit • Cathy Schreiber, RN, staff nurse in the Surgery clinic at UH • Terri Schremp, RN, staff nurse in the Antepartum Unit at • Kim Innes, RN, staff nurse in Iv therapy at UH crH • Judy Johnson, RN, staff nurse in the cardiac Intensive care • Michele Schutte, RN, staff nurse in the Gynecologic Unit at UH Oncology clinic at eFcc • Lana Karhoff, RN, staff nurse in the emergency Department • Cliff Selkoe, RN, StAt nurse in Staffing Support Services at UH at UH • Joe Kellenberger, senior LPn in the Dermatology Oncology • Rebecca Sherwood, RN, nurse clinician at missouri center clinic at eFcc for reproductive medicine and Fertility • Debbie Kennedy, RN, staff nurse in the intensive care unit • Sue Sinele, RN, staff nurse in cancer Screening Services at mrc at eFcc • Cora Kite, RN, staff nurse at University Physicians-Surgery • Kathy Slaughter, RN, staff nurse in radiation Oncology Associates at eFcc • Pam Kite, RN, staff nurse in the Operating room at UH • Erin Spears, RN, nurse clinician in the margaret Proctor • Carrie Kuster, RN, staff nurse in the Post-partum Unit mulligan breast Health and research center at eFcc at crH • Julie Starr, RN, advanced practice nurse at the missouri • Kelly Lister, RN, staff nurse in the newborn nursery at crH center for Female continence and Advanced Pelvic Surgery • Linda Sypkens, RN, staff nurse on 6 West at UH • Sherry Thompson, LPN, charge nurse in the Department of Family and community medicine at University Physicians- Smiley Lane • Janet Weaver, RN, staff nurse in the medical Surgical Unit at crH • Cassie Wilbanks, senior LPn in the medical Oncology clinic at eFcc • Beth Wright, RN, staff nurse at the ent and Allergy center of missouri • Eric Yount, RN, staff nurse on 4 east at UH the human resources staff and Anita Larsen, rn, mbA, chief nursing executive and interim chief operating officer, presented excellence in nursing Award winners with a pin, certificate and gift. From the left: Larsen congratulates beth Wright, rn, at the ent and Allergy center of missouri. Larsen presents natasha christian, senior LPn, with a pin at the University Physicians-Green meadows clinic. cora Kite, rn, cathy Schreiber, rn, and Lynette baker, rn, are honored at University Hospital. OctOber/nOvember 2009 Archives 19 Travel and the Best of Show Flowers “Wild in the city” by Genevieve de la cruz, pharmacy technician “mU Wildlife Pond” by Allen rogers, health facilities architect 2009 Staff Photo ConteSt The eyes have it More than 10,000 votes cast in employee photo contest A pproximately 140 entries were submitted in the 2009 Staff Photo contest. L.G. Patterson, contributing photographer to Inside Columbia and the Columbia Daily Tribune, narrowed the field down to the top five per category, resulting in the 50 finalists. the finalists were displayed for voting at mU Health care facilities during April and may and were available for online voting. more than 10,000 votes were cast. the winner for each category was announced during a June reception, along with two new awards, the People’s choice Award and the best of Show, selected by Jennifer Perlow, owner of PS Gallery. Winners received a certificate of recognition and a framed copy of their photographs. the winning photographs were also displayed throughout October at PS Gallery in columbia, mo., and are rotated quarterly at columbia regional Hospital, ellis Fischel cancer center, Quarterdeck and University Hospital. Animals Missouri Life “Little blue Heron” by Genevieve de la cruz, pharmacy technician “Great burr Oak at Sunrise” by Shelly nail, hernia surgery program coordinator 20 O c t O b e r / n O v e m b e r 2009 Archives MU Still Life and the People’s Choice Award “truman’s Day Off” by Judy Johnson, rn, staff nurse “Shadows” by mary Schnell, rn, nursing supervisor People Seasonal “ever Watchful” by Doreen Goldsmith, rn, unit educator “Winter in vail” by vicki Jennings, rn, staff nurse Landscape Architecture “canadian Serenity” by Greg Leonard, financial analyst “church in Wales” by robin Shook, project development specialist OctOber/nOvember 2009 Archives 21 To your health chapped Lips Scrumptious Dos and Don’ts pumpkin Contributed by Katie Wilbers, Jill Schremp, rD, LD, a RPh, pharmacist clinical dietitian at University Hospital, submitted this At one time or another, Weight Watchers recipe for a everyone has had chapped scrumptious pecan-topped lips — lips that are dry, pumpkin dessert. “this scaly, cracked and sensi- recipe was served at a child tive. Following these dos and Health luncheon and was don’ts, along with advice very good,” she said. from your doctor or phar- macist, will help you prevent Praline-pumpkin Cake and treat chapped lips. cooking spray DO use protectants. 15 oz. canned pumpkin Lip treatments like carmex moisture Plus, blistex and 12 oz. fat-free evaporated milk chapstick are protectants. these products contain ingredients 1/4 c. fat-free egg substitute approved by the U.S. Food and Drug Administration (FDA) to 1/2 c. sugar provide a barrier from the wind and cold that cause chapped lips. 4 tsp. pumpkin pie spice Apply protectants before going outside and reapply frequently while 18 1/4 oz. unprepared white cake mix your lips are exposed to the weather. 1/2 c. pecan halves, chopped 1/4 c. reduced-calorie margarine, melted DO use hydrocortisone. this cream has been approved by the FDA for topical appli- Preheat oven to 350°F. coat bottom and sides of a 13 x 9 x 2-inch cation to treat minor skin irritations. Hydrocortisone 0.25% to 1% baking pan with cooking spray. is available over the counter. Apply hydrocortisone several times Stir pumpkin, milk, egg substitute, sugar and pumpkin pie spice each day to heal chapped lips. together in a medium bowl until smooth; pour into pan. Sprinkle dry cake mix over pumpkin mixture and gently press it into pumpkin mixture to DON’T use products with salicylic acid. moisten. Sprinkle cake with pecans and then drizzle margarine evenly Salicylic acid causes the outer layer of skin to peel off, over top. exposing the healthy skin underneath. However, the same bake, uncovered, until knife inserted in center of cake comes out action that causes the peeling also harms the new skin, clean, about 50 to 60 minutes. cool completely before slicing. causing it to chap as well. Makes 16 servings. DON’T lick your lips. Saliva evaporates very fast and leaves your lips dryer than they were before. eat year! 2010 Have a gr calendar of events January T W T F S S M 1 February T W T 2 3 4 F S 5 6 12 13 S M 1 7 8 March T W T 2 3 4 9 10 11 F S 5 6 12 13 20 Ready for 2010? S M 17 18 19 to request a 2010 calendar, please 2 9 10 11 14 15 16 Dec. 4 “current topics in traumatic brain Injury,” 21st annual 27 7 8 20 24 25 26 8 9 17 18 19 21 22 23 5 6 7 14 15 16 27 3 4 16 24 25 26 31 13 14 15 21 22 23 28 29 30 10 11 12 23 20 21 22 rusk Lectureship sponsored by the School of medicine’s 17 19* 28 contact colin Planalp, senior information k MU spring brea 30 27 28 29 24 25 26 June 31 F S T W T ter begins *Spring semes May specialist, at (573) 884-1935 or S M 3 4 5 Department of Physical medicine and rehabilitation, 8:45 a.m. S W T F 1 2 April S M T 1 11 12 8 9 10 F S T W T 6 7 18 19 S M 3 7 8 15 16 17 1 2 4 5 6 13 14 firstname.lastname@example.org and 2 3 15 24 25 26 to 4 p.m. at University Hospital’s bryant Auditorium, m105. 9 10 12 13 14* 21 22 23 6 7 8 9 10 11 22 20 4 5 19 20 21 14 15 16 17 16 17 18 27 28 29 30 11 12 13 29 21 22 23 24 26 27 28 18 19 20 23 24 25 to register, visit http://som.missouri.edu/pmr. 25 26 27 28 29 30 MU spring brea k 30 semester end *Spring s Sep tember T W T F S include your name, department, number August S M 3 4 of calendars you would like and mailing F S 1 2 July T W T 10 11 S M 6 7 7 8 9 Dec. 12 missouri bariatric Services informational seminar, F S 3 4 5 5 T W T 1 2 14 15 16 17 18 S M 3 11 12 13 1 2 8 9 10 12 13 14 25 21 22 23 24 address (Dc code). 9 10 18 19 20 19 20 21 6 7 8 15 16 17 28 4 25 26 27 29 30 15 16 17 26 27 28 10 a.m. Saturday, Dec. 12, at columbia regional Hospital. to 11 12 13 14 24 22 23* 24 21 22 23 18 19 20 31 29 30 31 28 29 30 *Fall semester begins 25 26 27 December register, contact missouri bariatric Services at (573) 882-5673. October S M Nov ember T W T F S 5 6 S M T W T 1 2 7 8 9 F S 3 4 10 11 To view the University of Missouri Health F S 2 3 4 5 6 T W T 1 12 13 15 16 17* 18 S M 1 2 9 10 11 12 13 14 25 Dec. 18 mU fall semester ends 7 8 Care calendar of events, please visit 8 9 17 18 19 20 21 22 23 5 6 7 14 15 16 19 20 3 4 16 24 27 29 30 13 14 15 21 22 23 26 27 28 10 11 12 20 21 22 23 17 18 19 28 29 30 ends *Fall semester http://www.muhealth.org/calendar. 30 27 28 29 24 25 26 Dec. 25 christmas Day 31 specialist, or information edu. olidays Planalp, seni Paid h alth.missouri. Jan. 1 new Year’s Day ase call Colin planalpc@he hite calendars, ple 935 or e-mail aydays in w at (573) 884-1 Biweekly p ld ydays in bo Monthly pa 22 O c t O b e r / n O v e m b e r 2009 Archives And so it begins Site preparations start for seven-story patient care tower C onstruction crews armed will be located on the tower’s with hammers and heavy first two floors, encompassing equipment are busy at 100,000 square feet. It will University Hospital preparing include space for radiation for construction of the new patient care oncology, expanded radi- tower. the first steps toward construction ology and imaging capa- began in August with the start of demoli- bilities, chemotherapy tion of Dockery-Folk and Hadley-major treatment, outpatient halls to clear the site for the new building. surgical proce- the patient care tower will be con- dure rooms and structed north of University Hospital’s recovery areas, 36 main lobby, adjoining the hospital’s critical examination rooms, care tower. the margaret “the new patient care tower repre- Proctor mulligan sents a giant step toward helping us fulfill breast Health and our mission of advancing the health care research center, of all people, especially missourians, and cancer Screening also in helping us continue to provide Services and exceptional clinical service and support missouri’s only lymph- the education and research missions of edema center. the University of missouri,” said Harold “With this new ellis Williamson Jr., mD, vice chancellor of the Fischel facility, we will be mU Health System. able to provide state-of-the-art the patient care tower will house cancer care, not only for now, but a new facility for ellis Fischel cancer for future generations to come,” said Floor plan center, 60 private patient rooms, space charles caldwell, mD, PhD, medical for future expansion and new surgical director of ellis Fischel and cancer Seventh floor: Shelled space for 30 private patient rooms facilities, including operating rooms and research center missouri chair in Sixth floor: 30 private patient rooms pre- and post-operative rooms. cancer research. “the tower will provide a state-of- Fifth floor: 30 private patient rooms the-art facility for our health care profes- Story by Colin Planalp Fourth floor: Pre- and post-operative rooms sionals to provide patient-centered care,” Photography by Gene Royer Third floor: Surgical services, including said clarissa easton, AIA, chief facilities operating rooms officer. “With private patient rooms, new Second floor: ellis Fischel outpatient services waiting lounges for loved ones and a By the numbers First floor: ellis Fischel outpatient services tranquil healing garden, the new tower Ground floor: Support services Cost: $203 million including will offer our patients and visitors a com- $52 million for ellis Fischel fortable atmosphere.” Building Seven stories ellis Fischel outpatient services specifications: 280,000 square feet Schedule: Site preparations began in August 2009 construction begins in early 2010, building completed in early 2013 OctOber/nOvember 2009 Archives 23 Snapshots Miracles for Kids Radiothon art in health Care concert the children’s miracle network raised more than $225,000 to support children’s Hospital during the miracle for Kids radiothon from Sept. 30 to Oct. 2. Above: barbie Underwood of columbia, Jourdan Urbach poses with t.J., the children’s mo., watches as her son, Derek, speaks Hospital mascot, before his performance at the about his experiences at children’s missouri theater of the Arts in columbia on June Hospital. top right: columbia residents 7. University of missouri Health care’s Art in Health Denise mcDaniel and her daughter, care program and the missouri Symphony Society Amanda, are interviewed about Amanda’s Former children’s Hospital patient nathan Fischer and his hosted the concert featuring Urbach, a teen violin experiences as a cancer patient. father, Steve, drove from their home in Kansas city, mo., to prodigy, and the missouri Symphony Orchestra, volunteer at the radiothon’s phone bank. directed by maestro Kirk trevor. Mizzou Spirit Day mike Anderson, head basketball Gary Pinkel, head football coach, visited families at children’s Hospital University of missouri cheerleader Kelsey Sisco, a coach, presents patient Levi colvin on Oct. 15, including patient Jacob Pearson with his parents, tony junior from moberly, mo., leads cheers at a spirit rally with a team poster in the children’s and Amanda. in University Hospital’s main lobby on Oct. 15. blood Disorders and cancer Unit. 24 O c t O b e r / n O v e m b e r 2009 Archives national Cancer Survivors’ Day eSPn Children’s hospital visit ellis Fischel’s third annual national cancer Survivors’ Day celebra- tion on June 6 attracted approximately 100 survivors to the lawn of the cancer center. Participants enjoyed time with family and friends, speaking to other survivors and reuniting with caregivers. Above: University of missouri children’s Hospital mascot, t.J., Jay Dix Challenge to Cure race and patient marlo Hill Jr., 9, pose for a picture with eSPn’s chris Fowler, Jesse Palmer, craig James and erin Andrews during their visit to the hospital on Oct. 7. the tv personalities were in columbia for eSPn’s broadcast of the missouri tigers football game against the nebraska cornhuskers. right: eSPn report- er erin Andrews signs the cast of patient marlo Hill Jr. “Decorate-a-Bra” fundraiser more than 600 sets of feet pounded the pavement during the Jay Dix challenge to cure race in downtown columbia, mo., on April 12. Proceeds from the event totaling $15,000 will be used to support cancer research and education at ellis Fischel cancer center. Speaking of Women’s health natalie Harris, rrt, respira- tory therapist for University of missouri Health care, talks to rebecca bailey about lung health at the Speaking of Women’s Health event on may 1 at the Holiday Inn expo center in columbia, mo. mU Health care sponsored the first day of the event, the “Decorate-A-bra” fundraiser was a smashing success, raising $8,500 which drew hundreds of for breast cancer patient care programs at ellis Fischel cancer center. women interested in learn- entries were displayed at a reception and a silent auction of the bras on ing more about health Oct. 6. the “novel H1n1 (Swine Flu)” bra claimed first place in the “F cup: issues for themselves and Funny” category. Pictured with the bra are decorators eloy montenegro, their families. meichele Foster, Dawn nunez, mary beth brown, eileen Hasser, rose Hayden and brenda eggebrecht. not pictured is Jerry Kiesling. OctOber/nOvember 2009 Archives 25 recommendations using a of American medical colleges, showed Safety multidisciplinary approach. that mU medical students significantly the teams then presented outscore a majority of their peers on first their findings to a panel licensing exams and residency reviews. of judges, who evalu- concerns regarding the quality of ated each presentation care and patient safety in health care in the context of real- were raised following an Institute of world standards medicine report in 1999. According to of practice. the report, as many as 98,000 Americans Dine, the nursing might die each year due to medical student, said the stu- errors. With a lack of communication MU wins national patient dents worked together to cited as one possible cause of the errors, safety competition identify sentinel events, or interprofessional education has emerged factors that place a patient at at the forefront of health care curricula increased risk for injury. nationwide. “It was interesting to see robert DeGraaff, PhD, the mU what each of the different areas group’s faculty adviser and assistant pro- brought to analyzing the case,” fessor and director of graduate studies Dine said. “each of us had some- for the health management and infor- T hree-year-old Rafael thing unique to contribute.” matics department, said mU students trueblood said working with worked together to go beyond other Santos arrived at a team members allowed him to schools with their clinical and financial Chicago hospital after see other health professionals’ analysis of the case. a small coin he swallowed got perspectives. this was not entirely “their explication of the sentinel new to him, however, because of event, quality of root cause analysis, stuck in his throat. Six weeks and the School of medicine’s problem- thoughtfulness of recommendations, $750,000 later, Rafael returned based learning curriculum. application of evidence-based practice, home to his parents. How could “We work in small groups thoroughness of financial analysis, and from day one until we graduate,” overall professionalism all contributed health care professionals have trueblood said. “We even do to their first-place case analysis and prevented the family’s unneces- case analysis like this as an inter- presentation,” DeGraaff said. “One of sary suffering and expenses? professional activity with nursing the really valuable things about the students.” cLArIOn competition and experience A 10-year study on the cur- is the importance of interprofessional that’s the question a winning riculum, published in Academic collaboration and learning from each of team of mU students answered at the medicine, the journal of the Association the other professions.” cLArIOn national Interprofessional team case competition in April. Four students from the University of missouri represented different parts of the health care team – Jennifer Dine, a graduate student in the Sinclair School of nursing; Sahil Hebbar, a graduate stu- dent in the School of medicine’s health management and informatics depart- ment; Wesley trueblood, a fourth-year medical student; and cindy thomas, a public health graduate student. together they brought home first place and a $6,000 team scholarship in the competi- tion that included eight other universities. the mU team that earned first place in the each team was given the same cLArIOn competition includes (from left) Sahil Hebbar, graduate student at the School of patient case, instructed to create a medicine; Wesley trueblood, medical student; presentation analyzing the case and robert DeGraaff, PhD, assistant professor of health asked to give quality improvement management and informatics graduate studies; Jennifer Dine, a nursing graduate student; and 26 O c t O b e r / n O v e m b e r 2009 Archives cindy thomas, a public health graduate student. Service Excellence Heroes e mployees are recognized as service excellence champions for providing exemplary service to patients, visitors and staff. University Hospital’s 5 West is evident in the quality of service he Team was nominated by Haili crafton, provides, the respect that he shows our rn, a critical needs nurse for staffing patients and the integrity of his actions.” support services. She was impressed with the team’s care of her husband, Dustin, following a motorcycle accident. “It really helped decrease some of my stress and anxiety to have such a great group of people caring for my husband,” Haili said. “Dustin had a favorite nurse — I think all patients do — named missy Hicks,” she said. “missy has the per- fect mix of personality and skill that Joyce Hollis and Dan smith makes her such a great nurse.” Stephen Colbert, MD, assistant Lorena moyer nominated professor of surgery and reconstructive Alan Streb, food service worker at sofia edwards and amanda truitt surgeon, and staff nurses Joyce Hollis, University Hospital. RN, Kae Dee Schroeder, RN, and the wife of a University Hospital “A patient who has stayed with us Dan Smith, RN, were nominated by a patient nominated Thomas Aleto, on several occasions was so grateful patient who underwent a double mas- MD, assistant professor of orthopae- for the time that this young man took tectomy procedure at University Hospital. dic surgery and orthopaedic surgeon; to talk with him and make him feel wel- “All of the ones who took care of Sofia Edwards, anesthesiology tech- come that he contacted Alan after his me were very good and caring,” she nician; nursing technicians Megan discharge,” moyer said. said. “Some who really stood out in Cunningham and Amanda Truitt; the patient sent Streb a thank-you their performance were KaeDee, Dan and staff nurses Wendy Hale, RN, letter and a gift of $500. and Joyce,” she said. “Dr. colbert is a Jessica Teschner, RN, and Erin “Alan did not seek such a gift very good and skilled doctor. He is a Moore, RN. the 87-year-old patient from this patient; in fact, he has been doctor that you can talk to and know suffered a stroke after working with our he listens, along with his staff.” hip surgery. His family department and the Office made the decision to of corporate limit his care to pallia- compliance tive care. to determine “Any problems the proper which arose were disposition of addressed rapidly and the gift,” she professionally,” she said. said. “You are com- “Alan’s mended for the cus- commitment tomer service that is to the values obviously a priority for of University the hospital.” of missouri Health care University Hospital’s 5 West team alan streb OctOber/nOvember 2009 Archives 27 Service Excellence Heroes Herschel Roland Ragan, RN, assistant “their efforts show the security Hammonds manager of University Hospital’s 4 department and our hospitals that they was nominated West, and Stephanie Hunt, RN, are proud of the work they do, even by the nursing education nurse, were nominated by when sometimes that comes at a sac- staff on University Annie ruh, rn, staff nurse, and mary rifice,” Phillips said. “It speaks to their Hospital’s 7 east Williamson, rn, manager of surgical dedication to the security department following his first oncology. and their fellow officers. day working on “both are excellent listeners, the unit. responsive, and never appear to stand “He greeted in judgment of others,” ruh said. “they all of us by tell- truly inspire me by the examples they set ing us his name for professionalism, without losing sight and that he was of the human aspects of their work.” working on our Williamson has worked with floor this week ragan since the ellis Fischel inpatient and to please let unit was moved to University Hospital him know if we nine years ago. Herschel Hammonds needed anything,” “We no longer have any contract they said. “Our agency staff working on 4 West,” 8 a.m. rounds were different because Williamson said. “I truly believe that in every patient’s room, Herschel was Stephanie and roland are the major there greeting the families, mopping reasons we were able to hire and tony Jaco and Mitch Perez the floor and making sure that the maintain so many new staff.” patient and their family had everything they needed. Dawn carter, “He also thoroughly cleaned the food service worker tub, the infant tub and the shower,” at columbia regional they said. “On top of all of this, Hospital, nominated all room discharges were cleaned food services super- promptly.” visors Tony Jaco and Mitch Perez. “tony and mitch deserve this award because they both have worked really hard to make our patients happy with the meals they tim stockley, randy baskett order,” carter said. and David Meyer She said their previous experience working at restau- Gordon Phillips, security guard rants has benefitted the cafeteria’s staff sergeant, nominated columbia and customers. regional Hospital’s security officers “tony and mitch used their skilled Randy Baskett, David Meyer and technique to coach us,” she said. Tim Stockley for helping fill in for eight “thanks to them, we raised our patient weeks while waiting for an empty posi- satisfaction scores and have helped roland ragan, rn and tion to be filled. our department earn eight gold stars stephanie Hunt, rn from the “It begins With me” progr 28 O c t O b e r / n O v e m b e r 2009 Archives “Patient assistant coordinators are employees from all areas of the hospital who volunteer to work beyond their regu- lar responsibilities,” benson said. “they serve as listeners, visitors, problem solv- ers and advocates.” Patient assistant coordinators include: Susie barnes, cathe cardin, marge cheesman, terri cordova, brandi Hillman, clista nunez, Kathleen Osborn, Phyllis Pendleton, eddie racicot, Donna roach, charity Shelton, Shannon Smith and ryan Woodall. brandon rinker Shannon Smith, senior april orr and Zach Weldin with steve Jane nelson, office sup- clerk at mrc, was Patterson, executive director of Mrc port staff member at missouri nominated by Karen rehabilitation center, nominated benson, patient Dianne Shaw, a speech and lan- Brandon Rinker, patient account assistant coordinator. guage pathologist at mrc, nominated representative, for his help with props “After being April Orr, RN, nurse clinician, and for an employee “Family Feud” tourna- assigned a patient on Zach Weldin, maintenance service ment hosted by the center’s service the tb unit, Shannon attendant, for their assistance during a excellence staff. approached me storm that caused a broken window in “brandon designed a PowerPoint with the sugges- her work area. template that I could use so I didn’t tion that since she “April helped me find another have to write all the answers by hand,” has one patient on room to do therapy in,” Shaw said. she said. “Wow, what a time sav- that unit, she may “About 10 minutes later, Zach Orr ings! It is great to work with people as well serve all of walked down the hall. I didn’t have shannon smith like brandon who are not just good the patients on that unit,” to explain anything. He went right in, employees, but do more than their benson said. repaired the window and contacted day-to-day work to make life a little “Shannon is always timely in her housekeeping to clean the room. easier for the rest of us.” weekly contact with patients and in “In the meantime, the power went submitting contact sheets,” she said. off several times,” she said. “Knowing Karen benson, patient assistant “Her notes are always thorough and that I was in a new room with a three- coordinator at missouri rehabilitation she follows up on the problems she year-old child in the dark, April brought center, nominated patient assistant encounters, while keeping me informed us a flashlight so he wouldn’t be coordinators at MRC. on what is going on.” scared.” to nominate a faculty member, staff member, student or volunteer, please e-mail serviceexcellence@ health.missouri.edu. Patient assistant coordinators shannon smith, terri cordova and charity shelton OctOber/nOvember 2009 Archives 29 Letters Letters page. this was my first experience with a doctor not asking, “Dr. romayne Kurukulasuriya, is incredible. ‘why are you here today?’ She was already so familiar with the she is so cheerful and always laughing and tricky case that she was able to summarize it correctly on her own. Dr. Khan was highly competent and explained serious she has always taken the time to listen and ask procedures using layman’s terms. She was one of the best questions. i never feel rushed and i feel like physicians I have ever been in contact with. “Jane was extraordinary as well. Jane has a bedside she really takes the time to review my files and manner that cannot be beat. the friendliness and gentle frequent tests. i really feel comfortable telling nature of her demeanor is matched by no one. Please accept our sincere appreciation for a job very well done!” her anything, and that means so much.” Melissa S. Passe, MA, CCC-SLP, Kirksville, Mo. Michelle Shipp, Columbia, Mo. UnIverSItY HOSPItAL AnD cLInIcS “First, let me re-introduce myself to you. I was the quality cHILDren’S HOSPItAL and risk manager at columbia regional Hospital until my retire- ment in 2004. In 2009, my daughter, Kathy Wilkerson, had sur- “my two-year-old son, Sam, was a patient in the operating gery at University Hospital under the care of Dr. Stephen colbert. room. thank you for showing that you truly care about him and She received excellent care from the medical and nursing staff. I for showing kindness toward me. From the smiles and greet- was particularly impressed by the outstanding customer service. ings of those who passed me in the hall or who were waiting for “Of particular note were: the elevators to the angel who located and delivered creamer to • Jane Cook at the reception desk in the Same Day Surgery this needy mom, thank you! It’s not about the creamer; it’s the waiting room. She kept me and my son-in-law updated on willingness to help and the encouraging words that were given. the progress of my daughter from pre-op to surgery to post- “You made us feel like family. blessings upon you all and op care. I have had family members as patients at different keep up the good work! hospitals and have never been kept as well informed as I was “P.S. It goes without saying that Dr. Durwood neal is on this occasion. delightful and “Dr. Joshua” put me at ease. Leslie Weed is a • Leissa Beckmann made us all feel at ease and kept us keeper! thank you.” informed. the informed consent given by the anesthesiologist Tish Anderson, RN, Fort Leonard Wood, Mo. and nurse anesthetist was excellent. I, of course, noticed that they followed the Joint commission standards perfectly. “We wanted to send you a note of thanks for all Dr. Harsha • The 5 West staff used good infection control practices with- Patel did during our visit. We were very impressed with the out exception. they also had good customer service skills services we received. thank you for getting us in to see you so and even moved my daughter to a private room because her quickly and being open about explaining our son’s mrI. roommate was in pain post-op. We appreciate the time you took to answer our questions. • The staff members in the surgical and pre-op clinics were very It meant so much to me as a mom when you acknowledged good. In particular, Karla malaney, a clinical nurse specialist my son, russell, by talking to him and patting his head. I’m sure with the Division of Plastic Surgery, was very helpful.” this means a lot to most parents of special needs children. “thank you for a very good experience.” “I’m not sure if the pediatric doctor who was working on Norma Johnson, Pilot Grove, Mo. the pediatric floor was working with you, but she was wonder- ful. Her first name was calille. “the desk staff in endocrinology, Pam and nathan, are “Again, thanks for all that you and your staff did for us dur- great. even when it is busy and some folks just aren’t the ing our stay.” friendliest, they are always calm and polite and willing to lis- Eric, Robyn and Christian Russell, Ozark, Mo. ten and help. “my doctor, Dr. romayne Kurukulasuriya, is incred- eLLIS FIScHeL cAncer center ible. She is so cheerful and always laughing and she has “I accompanied my friend, connie Ikerd, to a visit at ellis always taken the time to listen and ask questions. I never Fischel. She was seen by Dr. Uzma Khan and her nurse, Jane feel rushed and I feel like she really takes the time to review Guthrie. As a speech and language pathologist and director my files and frequent tests. I really feel comfortable telling her of truman State University’s Speech and Hearing clinic, I have anything, and that means so much. had the opportunity to visit many medical centers and work “Dr. Scott Litofsky, my neurosurgeon, and his assistant, with countless physicians and nursing staff. the care that Lisa beckman, are amazing. they, too, take the time to look connie received at your hospital was exemplary. at my files and listen to my concerns and always provide a “Upon arriving, Dr. Khan verbally reviewed connie’s com- comfortable and productive visit.” plicated case with us to make sure we were on the same Michelle Shipp, Columbia, Mo. 30 OctOber/nOvember 2009 Archives Good Neighbor True tigers E ven though the University Unit. “It is an opportunity for the kids and of missouri football team’s their families to have a fun outing and a homecoming game wouldn’t normal outing. Another part of it is to let be played for another month, the mid-missouri community know about children’s Hospital cancer patients and what we do at children’s Hospital.” survivors had their own homecoming the event has been important for celebration during Gold ribbon Day on megan’s family since it began in 2001. Sept. 19. It gives them an opportunity to catch “I love the doctors and staff here,” up with children’s Hospital staff and old said megan Wood, 15, of Lebanon, mo. friends dating back to when three-year- “they are like family. It’s like a home away old megan was treated for rhabdomyo- from home.” sarcoma. Gold ribbon Day is an annual “We come every year that I am not event hosted by children’s Hospital for playing sports,” megan said. “I play lots childhood cancer survivors, patients of sports. Last year I had a volleyball and their families. this year, approxi- game, so we couldn’t come.” mately 30 families attended the event. LeAnn reeder, child life specialist, the kids were treated to a party said Gold ribbon Day is important for designed for them, complete with patients and their families. While under cake, face painting, barbecue and t.J., treatment, they can take a day to for- the children’s Hospital mascot. get about their illness, and after treat- After their tailgate party, the families ment, they are able to catch up with Top left: Joseph Wilkey enjoys the tiger traveled to memorial Stadium, where they friends. but the event is also important football game with his mother, Anita, on Sept. 19. rooted for mU against Furman University, for the staff. Top right: With tickets in hand, monie Wood and which the tigers beat 52-12, in a special “everyone here enjoys these fami- her children, matt and megan, walk to memorial lies,” reeder said. “On Gold ribbon section with tickets donated by the mU Stadium. Bottom: LaDante Hyler-Wilson dons a pair of sunglasses so he can clearly see all the Athletic Department. Day, we get to share an event with the tiger plays. “Gold ribbon Day is about the families that is different than a regular kids at children’s Hospital, and it’s also hospital stay. ” about childhood cancer awareness,” said thomas Loew, mD, director of the Story by Colin Planalp children’s blood Disorders and cancer Photography by Justin Kelley OctOber/nOvember 2009 Archives 31 www.muchildrenshospital.org M U offensive lineman Kurtis Gregory and linebacker Sean Weatherspoon prove their toughness on the football field. Jaden proves his toughness, too, since his first days in the Neonatal Intensive Care Unit at Children’s Hospital. Sean, Kurtis and Jaden share a fighting spirit and determination. Please join Sean, Kurtis and the Mizzou Tigers in cheering on Jaden and the dedicated specialists at MU’s Children’s Hospital. To support Children’s Hospital, please call (573) 882-7500.
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