converse VoIP Application Suite
TM
VoIP Application Suite Suite
Each module can be implemented independently so you
The Converse Solution
can choose the level of functionality you need.
Converse enables you to:
Converse comes as a compact appliance and is designed
• reduce operational costs to fit into your existing rack or telecommunications closet.
• improve your communications capabilities
• utilise your existing IT infrastructure. Integration with other IP Telephony Products
Converse can be used with the Slipper SIP Proxy Server and
The Converse VoIP Application Suite is based around the SIP
the Cisco range of VoIP Telephony products. This includes
Protocol which is an Internet Standards Track Protocol.
IP telephone handsets, analog and digital voice gateways,
This means that you are not locked into one proprietary
as well as other SIP enabled devices and servers.
solution as is the case with traditional PABX solutions.
"Tired of being locked into a PABX system? Converse VoIP
Application Suite lets you operate your telephone via the
Internet to save you money and give you more flexibility"
The Converse VoIP Application Suite comprises of:
• Voice-Mail
• Auto-Attendant
• Interactive Voice Response
• Conference Bridge
• Music-on-Hold
TM
Phone +61 8 8338 0888 Fax +61 8 8338 0999 sales@netcraft.com.au www.netcraft.com.au E&O.E.
converse VoIP Application Suite
TM
Voice Mail Mail
Access important voice messages where ever you are. Message retrieval
Personalise your voicemail to the message you want.
You can retrieve messages easily from your mailbox either
from your own phone or from any other phone whether
Features
inside or outside the office. When your mailbox is opened
you are informed of the number of new and saved messages.
Converse Voicemail features include:
Personal greeting Via the phone, you can move between messages without
needing to listen to each message in its entirety.
The caller is greeted with your personally recorded message
and can leave a message in your mailbox.
Voicemails can also be listened to from a standard desktop
PC. If listened to from a PC, your voicemail messages will be
Message waiting notification
presented as emails with audio attachments.
You are notified that a new message has been received by
the message waiting indicator on your phone. The voicemail Unlimited mailbox capacity
system can also be linked to a SMS gateway to provide SMS There is no limit to the number of messages stored in
notification of voicemail messages so that you can respond mailboxes as long as the server capacity is not exceeded.
to messages in a timely manner - even if you're not near
your office phone. A choice of local or remote mailboxes
Mailboxes can be stored on a local server, or delivered to a
The SMS can include the caller ID so that you can see who remote mailbox using the industry standard SMTP mail
has left a message without needing to retrieve the message delivery protocol.
from your mailbox.
If a mailbox is stored remotely, you can retrieve your voice
messages from the remote mailbox.
TM
Phone +61 8 8338 0888 Fax +61 8 8338 0999 sales@netcraft.com.au www.netcraft.com.au E&O.E.
converse VoIP Application Suite
TM
Auto Attendant &
Interactive Voice Response Response
NetCraft's Converse Auto Attendant and Interactive Interactive Voice Response Features
Voice Response allow you to leverage the power of
With the Converse IVR System you have the ability to offload
your new phone system at a cost well below that of
work from your employees by integrating the phone system
traditional PABX systems.
into your business processes by:
Auto Attendant Features • prompting the caller for customer-specific information
(such as a contract number) and transferring their call
Calls can be automatically answered and your custom menu
directly to the customer's representative, placing the
will be played. The caller can then select an option from the
customer details on the representative's screen before
menu to self-direct their call to their desired person or
the phone is even answered
department.
• allowing callers to perform account enquiries by linking
The Auto Attendant allows for real flexibility in the handling Converse IVR to your company's database
of calls. For example:
• taking credit card payments from customers
• the menu structure may be multi-leveled. This functionality
• recording messages, such as for taking warranty
is important in a large organisation, to ensure that the call
registrations automatically.
can be directed to the appropriate location the first time
• the selection of the menu prompts that are played can IVR offers significant improvements in employee productivity
be customised based on the called number, the calling and cost savings by reducing unnecessary workload within
number (using Caller-ID), or even on the time of day your business.
• if your organisation has a receptionist, the Auto Attendant
By implementing Converse IVR, you make it easier for
can be configured to only answer calls when the
customers to do business with you, which increases their
receptionist is unavailable, busy or after hours.
satisfaction in your services, and gives you an advantage
over your competition.
TM
Phone +61 8 8338 0888 Fax +61 8 8338 0999 sales@netcraft.com.au www.netcraft.com.au E&O.E.
converse VoIP Application Suite
TM
Conference Bridge Bridge
The choices are yours
Convenience and Flexibility
The Converse Conference Bridge allows multiple parties to
connect and talk, with a clarity that can only be achieved
with a digital solution.
You can achieve significant cost-savings by no longer
requiring the services of a third-party conference provider.
Without the reliance on a third-party provider, you have
the flexibility of arranging a conference call at a
moment's notice.
Participants join the teleconference by dialing your
designated teleconference telephone number and entering
the conference ID number and their Personal Identification
Number.
When each participant joins or leaves the teleconference,
an audio tone indicates their arrival and another signals
their departure.
TM
Phone +61 8 8338 0888 Fax +61 8 8338 0999 sales@netcraft.com.au www.netcraft.com.au E&O.E.