Things to know Warranty PrePaid Guide Your phone warranty is 2 years, warranty for accessories is 3 months against manufacturer defect. Accidental or damages due to abuse are not covered by warranty. Insurance There is no insurance service provided by Vodafone. CallYa Specially designed for the Grafenwoehr and Vilseck Military Communities Service CallYa phones are inexpensive phones and not economically Pre Paid Programs worth repairing. There is a 34,95(+ 19% tax) euros Vodafone offers pre-paid internet, pre-paid phone cards, non-refundable fee for getting an a repair estimate if phone pre-paid activations and pre-paid phones. is not under warranty. Turn around time for service orders is up to 8 weeks. There are no swap or replacement phones for pre-paid phones. Automatic Deactivation Because of the shortage of phone numbers they are recycled Pre-Paid Phone and deactivated if not used for 12 months after last load up. Quick Reference PIN and Super PIN (PUK) After switching on your mobile, you are prompted to enter This compact guide will show you how and will give you an overview of Vodafone’s CallYa services and special Guide your PIN. You received this “personal identification number“ features. with your SIM card. Once you have entered this four digit pin correctly, you can make and receive calls with your mobile. The PIN is a security feature to prevent unauthorized use of Get off to a quick start. If you “only” wish to use your your phone. If you enter your PIN incorrectly three times in mobile for calling and sending text messages, you will a row, your SIM card is automatically blocked. You will need find everything you need in this guide. Your mobile will the Super PIN to unblock it. There is a 2,95€ service fee for be ready to use in just a few minutes. reissuing lost PIN. If you still have questions, simply stop by one of our Super PIN (PUK) shops or visit our website at www.militaryvodafone.de A great start with Vodafone You only need your 8-digit Super PIN for emergencies: such as Everything you need to know to get started. if you enter your PIN incorrectly three times in a row and you where you will find additional information. block the SIM card. You can unblock the SIM card by entering your 8 digit Super PIN. You can also use your previous PIN as Have fun calling with Vodafone, your “new” PIN. If you enter an incorrect PUK code ten times in a row, the SIM card will be permanently blocked and you will Your Vodafone Team need a replacement card. There is a 15 euros charge for replacement cards and it will take a minimum of three working days for the new SIM card to arrive. Please contact the shop Visit our website at near you to request a replacement SIM card. You will keep www.militaryvodafone.de your existing number and balance. Make the most of now. Disclaimer A great start with Vodafone This brochure is for information only. Vodafone is Everything you need to know to get started. constantly updating its programs and features in Make the most of now. order to provide you with the best service available. CallYa Jul 09 Make the most of now How to change phone display to English How to load a Vodafone CallYa phone card How to make calls On your phone Call 22922 Turn your phone on. Check for network availability, "Vodafone D2" Select Menü Follow the announcements or something similar will appear on the screen. Dial the number Select Einstellungen Wait until operator verifies that the account was credited and then press "Send" key. Cell phones do not have "dial tones" as Select Grundeinstellungen with regular phones. The number is not actually dialed until you Select Sprache How to Tranfer Money to another phone or internet card press the “Send“ key. Select Englisch Call 22922 Follow the announcements How to receive calls How to change voice announcements to English Wait until operator verifies that the account was credited From German landlines and mobile networks, people can reach Call 22922 (Announcements will be in German) you by dialing your prefix followed by your phone number. Callers If in German press 4 and then 2 to change to English How to load a Vodafone CallYa phone card (Automated) from abroad need to dial the country prefix for Germany (49) and Operator will verify change of language in English Press * 100 * Top Up (PIN) number # then the prefix followed by your phone number without 0. From Press call button the USA 011+49+ Vodafone prefix without 0. How to change the language on your mailbox Text message will show current balance Contact one of our shops for assistance. After loading card, check balance to verify money was loaded. For example: If your number is 0172-xxx-xxxx from the states they will have to dial 011-49-172-xxx-xxxx. When your mobile rings, How to activate and set up your mailbox How to check the balance on your CallYa phone simply press the "Send“ key to answer the incoming call. Call 5500 and follow the announcements. Press *100# Press call button Service Numbers English User Guides Text message will show current balance Hotline, Toll Free, Service and Assistance numbers such as 0800, English user guides and tips available at the phone 0180 and 0190 are not free of charge when using cell phones. manufacturers website. Some models are listed in our website. Make sure that you check before you call. These numbers are not How to check the cost of your last call included in the "Landlines or Home Phones" free calling options. Press *102# Incoming Calls Press call bottom Incoming calls are free when you are in Germany. Roaming (if you Text message will show current balance CallYa Hotline use the phone in Europe, outside of Germany) charges are an extra You can contact Vodafone's Hotline by dialing 22911. This is a free 0,75 euro cents for every incoming and outgoing call. Outgoing calls Calling Rates for CallYa Phones call from your cell phone. This is a German speaking hotline, but are an additional .29 euro cents per minute. Currently we are offering the CallYa 5/15 and CallYa OpenEnd. For you can ask for English technician if available. current rates see our CallYa Rates Quick Reference Guide available in our shops or visit our website www.militaryvodafone.de for International Calling Downloads details. International rates depend on the country and type of call (home Music, ring tones and other downloads are usually not free. phone or cell phone). International calling is expensive. We Payment will be charged to your phone card balance. If service Internet Flat Rate for CallYa provider is other than Vodafone, you must contact the provider recommend the gobananas calling card when using your cell phone. Monthly 9.95 euros if you have an UMTS handy or 14,95 euros for directly for cancellation of service. Downloads are a subscription other phones. Includes internet and email flat rate. Otherwise it’s service. 0.09 euro cents per minute for a 5 minute minimum (0.45 euro How to verify and change Tariff for CallYa Phones cents). To change between the CallYa 5/15 and the CallYa Open End call NEW 22044, follow the announcements. First 10 changes are free of charge. Verify that you are in the right tariff before making any 5/15 calls. Make the most of now.
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