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					                         Customer Company Satisfaction d

               Examples of questions /Inquiry / market research

Scale
   1       = never
   2       = sometimes
   3       = often
   4       = always.
                                                               never /sometimes/ often/always
The staff are always friendly and well mannered.
I feel valued and important.
The staff are patient and treat me with respect.
The staff are interested and attentive.
My wishes and expectations are taken into consideration.
The Staff have a problem solving mentality
The Staff that I need are easy to contact.
Whenever someone is unavailable it is clearly indicated when they will next be available.
The telephone is answered within three rings
The communications are transparent short and specific.
Questions are answered quickly.
Complaints are thoroughly analysed and quickly resolved.
Staff ask questions before suggesting a solution.
The Staff are apologetic about complaints and mistakes.
The price list is very clear.
The monthly special offers are original.
The monthly special offers are a good reason for placing an order.
The fax special offers and general special offers are a good reason for placing an order.
Documents and quotations were provided within the agreed time frame.
My order was taken in a correct manner.
The staff have a good understanding of Dutch and therefore there were no
misunderstandings in placing orders.
Once placed orders were handled with care until there delivery.

Products were in stock
When products were out of stock I was correctly informed as to when they would be back in
stock.
There was sufficient effort made in reaching delivery dates.
When deliveries were delayed I was immediately informed.
The delivery service is friendly and competent.
The orders are delivered with care.
The delivered orders were complete.
The invoices corresponded correctly with the products delivered.

I am satisfied with
       the price                                  yes                   no
       the service provided                       yes                   no
       the monthly special offer                  yes                   no
       the fax and general special offers         yes                   no
       the contents of the price list             yes                   no
       the frequency of the price list            yes                   no
       the breadth of the selection               yes                   no
       the depth of the selection                 yes                   no
       the Companies staff                        yes                   no
       The mentality of the organisation           yes                 no
       The involvement of the organisation
        and its staff.                             yes                 no
       The Delivery service                        yes                 no
       My satisfaction will ensure repeat orders   yes                 no
       I would like to be visited by an Account
       manager                                     yes                 no

1, What are the positive aspects of the Company when compared to another company
providing the same products and services?




2,      What are the negative aspects of the Company when compared to another company
providing the same products and services?


3,     In which ways does the Company satisfy your needs and wishes at this moment?


4,   In which ways does the Company fail to satisfy your needs and wishes at this
moment?


5,     In your opinion what changes need to be made with in the company to satisfy your
needs and wishes?


6,     What, if any products are missing from the range?


7,     What is your opinion of the delivery terms and conditions?


8,     How would you describe the Company’s image?


9,     If you had to give the Company a report grade , what would you give?
       1 2 3 4 5 6 7 8 9 10.


If you have any further comments or responses please feel free to share them here.

Further information (not compulsory)

Company
Name
Address
Postcode
City
Telephone number
Fax number
E mail address.
If you need more demographic information about the respondent or the
organisation, go to:

http://www.examplequestionnaire.com/survey-questions-
demographics-individual.html

Here you can find example questions about demograpic information.

				
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posted:10/22/2011
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