BATH & NORTH EAST SOMERSET COUNCIL
GENERIC JOB DESCRIPTION
DIVISION: Heritage Services SECTION: Across Heritage
Services
POST TITLE: Operations & Security Assistant POST NO: 32408
GRADE: Q
RESPONSIBLE TO: Pump Room Security & Operations Manager/ Assembly Rooms
Supervisor
DATE: May 2008
1. Purpose of Job
The primary purpose of this post is to carry out security, cleaning and general
maintenance duties at the Assembly Rooms, and on occasions at the Pump
Rooms (including the Roman Baths and Museum) , and the Guildhall, including
cleaning of the buildings to a high standard, furniture moving and setting up and
striking of rooms for corporate and private functions and conferences.
As one of a team to contribute to the general management development and
review of the Service and Team, both in terms of services provided and staff in
accordance with the Council's Vision and Values, policy and other objectives. In
doing this to ensure maximum effectiveness and efficiency for the service.
2. Principal Accountabilities
a) Departmental
1. With the Pump Room Security & Operations Manager/Assembly Rooms
Supervisor to participate in the formulation of detailed Team objectives and
policies.
2. With the Pump Room Security & Operations Manager/Assembly Room
Supervisor to ensure the effective and efficient implementation of Council
policies and the achievement of the Council's objectives, including financial
ones.
3. To contribute to co-operative working across services in accordance with the
Council's Vision and Values. To contribute to cross-service initiatives as
required.
4. To assist in ensuring the Team's services are responsive to community and
customer needs and that equal opportunity and health and safety issues are
identified and addressed effectively.
5. To assist in ensuring effective external and internal working relationships are
established and maintained with organisations and agencies relevant to the
work of the Heritage Services team as a whole.
6. To ensure effective and accessible communication with staff, service users, the
general public and others as appropriate.
b) Functional
1. To ensure that the Pump Rooms, Roman Baths and Assembly Rooms
complexes are locked and secure out of opening hours. To maintain security by
controlling access to the building, checking identity of suppliers, contractors etc
and by remaining vigilant at all times.
2. To undertake regular patrols and checks of the complex and complete the
report form as laid down.
3. To be aware of the location and operation of all security and fire alarm systems
in the Pump Rooms, Roman Baths and Assembly Rooms complexes and to
respond to any alarms in accordance with the standard procedures.
4. To undertake setting up and striking of rooms for corporate and private
functions and conferences to the appropriate plans and specifications and with
the moving of furniture, including liaison with clients and event organisers as
necessary to ensure that ad hoc requests and changes are dealt with
satisfactorily. These set-ups and break downs frequently have to be completed
to very tight deadlines.
5. To undertake general cleaning duties as specified including the cleaning of
public toilets, including the unblocking of toilets and sewerage drains and
clearing up after corporate and private functions and conferences.
6. To undertake the completion of the associated paperwork regarding cleansing
and toilet cleaning.
7. To be responsible for the safe application and storage of any associated
chemicals used within the required tasks.
8 To undertake specific cleaning duties within the buildings including general
rubbish removal, the cleaning and removal of all types of debris in the Great
Bath, underground areas and generally throughout the site. This may require
the wearing of PPE such as face masks, gloves, overalls and safety helmets
etc.
9. To undertake cleaning of the Circular Baths, including the removal of coin and
notes, and the subsequent cleaning and counting of that currency. This may
require the wearing of PPE such as face masks, gloves, overalls and safety
helmets etc.
10. To undertake internal and external general maintenance duties around the
buildings as required. This may include working at height on ladders and
possible exposure to inclement weather conditions.
11. To transport equipment, furniture, retail merchandise and stationery to and from
the various sites. To maintain poster boxes in public locations around Bath as
necessary and replace the posters in them. This will involve driving a non LGV
(long wheel base high level) vehicle and overseeing the safe use of the vehicle
along with the associated paperwork (defect reporting, driver hours records etc).
12. To assist with environmental issues including undertaking the periodic cleaning
of the Great Bath, other Roman baths and drains, and the Kings Spring as
necessary.
13. To act as a security presence as required at any of the Service’s buildings,
including external patrols and entrance and exit security duties. To act as a
security officer role at evening functions as necessary. These duties will require
the postholder to become SIA accredited in accordance with current legislation.
14. To give advice and assistance to the public. A reasonable level of
communication skills is required to enable them to liaise with customers, clients
and members of the public.
15. To promote good relations with members of the public, Council Members,
clients, contractors and suppliers by carrying out the duties of the post in an
efficient, courteous and equable manner at all times.
16. To undertake such other duties and responsibilities as are specified and are
commensurate with the level of the post.
3. Qualifications, Knowledge & Experience
Requirement Essential Desirable
Educational/qualifications Standard general
education
Driving License
SIA Door Supervisor
Licence
Skills and Knowledge Manual handling
regulations
Working at height regs
Postholders required to
attend First Aid, Manual
Handling, COSHH and
Security training
Experience Security work and Cleaning
operational procedures Antique furniture handling
Other Physical fitness to
undertake a range of
manual handling and
physical duties
4. General
Uniform and PPE where necessary, will be issued. All necessary tools and cleaning
equipment, including unblocking and drain tools will be provided when necessary.
To undertake such other duties and responsibilities as are specified by the Assembly
Rooms Supervisor/Pump Room Security and Operations Manager and are
commensurate with the level of the post. This includes working at the Victoria Art
Gallery and 4 Circus as well as other locations as required.
Because of the need to operate the buildings on a 24/7 basis, including weekends and
bank holidays, shift work, flexibility and some out of hours working are required.
Employees at this level are expected to work with minimal supervision and to accept
responsibility for the direction of the work of trainees, agency staff and/or other
employees assigned to them.
Dimensions
Buildings:
- The Roman Baths and Pump Room complex is a Scheduled Ancient
Monument. The Pump Room is also a Grade I Listed Building.
- The Assembly Rooms belongs to The National Trust and is a Grade I Listed
Building.
- The Guildhall is a Grade I Listed Building. The Banqueting Room is the finest
Georgian interior in Bath.
- 4 Circus belongs to the F.G. Cooke (deceased) Trust and is a Grade I Listed
Building.
- The Victoria Art Gallery is a Grade II* Listed Building.
Service users – museum visitors:
- The Roman Baths receives c.840,000 visitors p.a. (2006/07). It is one of the
UK’s major tourist attractions and is a member of ALVA (Association of
Leading Visitor Attractions). Visitors from around the world pay high
admission charges and expect the highest standards of cleanliness and
presentation.
- The Museum of Costume receives c.100,000 visitors p.a. (2006/07) and is a
major regional visitor attraction. It is housed in the Assembly Rooms which
belong to the National Trust.
Service users – room hire clients:
- The postholders prepare the historic venues for around 300 functions p.a.
(2006/07) involving around 80,000 guests. Functions that need to be set up
include concerts, conferences, receptions, dinners, parties, lectures and
weddings. Because of the prestigious nature of the buildings, service users
expect the highest standards of cleanliness and presentation.
Cleaning:
- These duties range from routine cleaning of offices, corridors and behind-the-
scenes staff areas to the highly visible public areas and function toilets of the
prestigious venues managed by the Service.
- Some cleaning duties involve unpleasant tasks following certain functions,
including cleaning up broken glass, food, alcohol and vomit. On occasion
used needles are found in the function toilets and require safe disposal.
Security:
These duties include:
- Providing a uniformed security presence at building entry points including
conducting bag searches and other screening duties as necessary;
- Conducting exterior perimeter patrols of the buildings;
- Participating in the Bath city centre retail link security network.
Physical Effort.
The post holders are routinely and frequently required to undertake physical
manual work. This sometimes includes lifting heavy and / or bulky objects. The
unique nature of the ancient monument and historic buildings and the strict
deadlines imposed by daytime opening hours and evening corporate and private
hospitality requires a level of physical fitness sufficient for undertaking tasks of
the post on a sustained basis.
The post holders are frequently required to handle valuable historic objects and
furniture for which training is provided.
Working Environment.
The post is building-based but requires frequent attendance in diverse locations
from underground vaults to ceiling spaces and rooftops. The working
environment in some areas can be unpleasant, and in hostile environments such
as the Roman drains where staff can be in close proximity to the spa water.
The normal working pattern is a 37 hour week Monday to Sunday, covering the
period 07.00 am to 11.00 pm (day staff) and 11.00 pm to 07.00 am (night staff);
shift rotas will be arranged to cover these times.
These duties may require the wearing of PPE such as face masks, gloves,
overalls and safety helmets etc.
The work includes the safe handling and disposal of faunal remains such as dead
pigeons, seagulls and rats and implementing measures to control insect
infestation.
Health & Safety at Work
Employees at all levels (which for the purposes of this policy includes Councillors,
volunteers and contractors working for the Council) are charged under the Health
and Safety at Work, etc. Act 1974 with the duty of care for their own safety, the
safety of fellow-workers, and of any other person affected by the Council's work
activities. Employees also have a duty to co-operate with the Council to enable it to
carry out its responsibilities and not to interfere with anything organised to promote
health, safety and wellbeing. Thus, the Council looks to every employee to
maintain continuous awareness of safety requirements, alertness to existing or
potential hazards and awareness of the importance of working safely, minimising
risk and reporting hazards.
Equalities
Bath and North East Somerset Council is committed to equality of opportunity for
everyone and believes that the diversity of the local community is a major strength
that contributes to the social and economic prosperity of the area.
The Council will ensure that no resident of, or visitor to the area, job applicant,
employee or other person associated with the Council is treated inequitably or in an
unlawful or unjustifiably discriminatory manner.
Employees have a duty to undertake their roles and ensure that they and others
adhere to the Council’s equalities policy and procedures.
Heritage Services – Facilities Team
Head of
Heritage
Services
Facilities AR / MoC
Manager Team
Administrator
Pump Room Assembly
Operations & Rooms
Security Manager Supervisor
Operations & Operations &
Security Security
Assistants, Assistants
Building
Maintenance
Operatives
Certified as an accurate description of the post as at May 2008
Postholder ............................................. Date....................... Name
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Signature (print)
Line Manager ........................................ Date ..................... Name
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Signature (print)