Signature Gifts Ltd - New Customer Account Form
DATE = DEC 2009
Company Name: Company Reg No Company Registered Address
Hastings Crystal N/A not VAT registered Please complete
Names & Address – Signature to send Invoice: Name & Address for Correspondence (if different)
21 Pilot Road
Online gift / department store trading for the last 12 months.
Company Web Site(s)
Trade Reference 1 Trade Reference 2
Please complete Please complete
Key Contacts – Customer
Department Name Position Tel Mobile Fax Email
Buying Donna Rimer Owner 0845 donna@hastings-
Buying Please complete
Cust.Service As Buying
Accounts Mark Bryant Accounts 0845 accounts@hastings-
Manager 6384772 crystal.co.uk
Marketing As Above
Insert details of Directors / Proprietors
Director / Proprietor Home Address Telephone No
Donna Rimer 21 Pilot Road Hastings TN34 2AP 0845 6384772
Key Contacts – Signature Gifts Ltd
Harpenden Office Wigtown Warehouse
Tel 01988 402 504
Tel 0870 669 9300
Fax 01988 402 163
Fax 01582 469 248
No 1 Waterside Station Road PO Box 3, Newton Stewart,
Wigtownshire, Scotland DG8 6TQ
Harpenden, Herts AL5 4US
Customer Queries to: Post / Fax Orders to: Email orders to:
Harpenden office Harpenden office firstname.lastname@example.org
Office Name Position Tel Mobile Fax Email
Harpenden Kevin Director 0844 770 07739 189 01582 469 kevin@historic-
Spindler 5154 271 248 newspapers.co.uk
Harpenden Simone Customer Services 0844 770 07747 478 01582 469 simone@historic-
Peristiani Mgr 5152 403 248 newspapers.co.uk
Harpenden Sam Customer 0844 669 sam@historic-
Salvidge Services 9300 newspapers.co.uk
Wigtown Roger Finance Director 01988 403 01988 402 roger@historic-
Carson 511 163 newspapers.co.uk
Wigtown Lynn Carson Accounts Admin 01988 402 01988 402 lynn@historic-
504 163 newspapers.co.uk
A dedicated account handler will be allocated to your account and will be confirmed on receipt of first order
Online Order System
We request you place your orders on our online order system.
We will allocate you a unique login ID & password which allows you to place orders & be charged directly at your agreed cost price.
Please provide us with the information requested below – (your preferred user ID and a password, email address where the order
receipt and dispatch confirmation is sent.)
Order System website address http://portal.historic-newspapers.co.uk/
Username (please provide)
Password (please provide)
Email to send order confirmations (please provide)
Address which matches credit card to be used (please provide)
Mark R Bryant
6 Eastfield Road
Fax / Email Orders
In exceptional circumstances only, can we accept orders placed manually and sent via email.
Before placing your first order in this way, please contact Frances Hall – our Process Co-Ordinator. She will ensure first order is
received and passed to the correct key account operator. Her email is email@example.com and direct tel 01582 464 806.
BACS Payment to be made to:
Signature Gifts Ltd tbc Credit card on initial orders until trading
Bank of Scotland history established and references taken
Acc No = 06000477. Sort Code = 80-19-33
Cheques and or Remittance Advices to:
Signature Gifts Ltd
PO Box 3, Newton Stewart, Wigtownshire, Scotland DG8 6TQ
The buyer shall pay the invoiced price of the goods no later than 30 days from date of invoice.
No payment shall be deemed to have been received until the seller has received cleared funds.
The seller reserves the right to charge interest on a monthly basis on any amount overdue until payment is received in full for the goods
supplied. The rate of interest will be charged at 2% over Bank of Scotland plc‟s base rate.
Retention of Title
Ownership of the goods shall not pass to the buyer until payment has been received for the goods. Where payment is made by cheque –
title does not pass to the buyer until the funds have been cleared
Product Details & Terms
Post & UK Standard Delivery
Packaging Products with Retail „above‟ £25 = £5.00 (eg Historic Original Newspapers & Books)
- exception – any voucher pack/CD will be charged at £3.50
Products with Retail „below‟ £25 = £3.50 (eg Calendars, Diary’s, Soft Back Books)
- exception- any framed product will be charged at £5.00
UK Urgent Priority Delivery
All Products Urgent = £10.
International Delivery (please note we cannot deliver to PO boxes)
non tracked or signed for EU = £7.50, ROW = £10
urgent tracked all international destinations = £25
Charges may be subject to change from time to time
Order Lead Reproduction Books & Calendars - 7 working days from receipt of order (5 working days UK Urgent)
Times Original Newspapers – 2-3 working days (1-2 working days for Urgent)
Personalisation Original Newspapers – A Certificate of Authenticity is available allowing for the recipient‟s name (max 22
Options characters) and a greetings (max 200 characters) – inserted loose in the gift pack
Hard Back Books – all come with a certificate label allowing for recipient‟s name (max 22 characters) and a
greeting (max 200 characters) which is stuck to the front page of each book.
Please note – there is a £2 charge for replacement certificates and self adhesive labels that have been completed
according to the instructions given on the order.
Embossing Option – for additional £5 at retail and on-cost based on your % margin, the recipient‟s name can also
be gold embossed on front cover on hard back books (max 22 characters)
Calendars & Diaries – can be personalised with recipient‟s name on the cover.
There are no personalisation options on the soft back books & soft back diaries
Sunday Titles Historic Originals Sunday titles incur a £20 surcharge . Alternatively you can ask for a paper to be reproduced at
no additional charge (up to 1980) or ask to send next day (which carries the news from day itself).
Returns If an item is returned because of an error on our part, or because it is defective, Historic Newspapers will refund
the full value of the product and costs returning it to us. The item(s) must be returned in its original condition
within 30 days of delivery.
If an un-personalised product is returned and Historic Newspapers have fulfilled the order correctly we will refund
the cost of the Newspaper and gift pack only. The cost of post and packaging will be charged in full.
We cannot accept returns for personalised products where the order has been fulfilled correctly.
Originals – We will send a “national newspaper title” but cannot accept orders for specific titles, unless availability is checked
Titles Choice with us first. We have stock for most dates, but if a national title is not available for the selected date we will
inform you within 3 days of receipt of order.
Please note papers are charged at a premium if they fall or cover a key historical event (ie Lunar Landings,
Kennedy assassination etc). We will notify you if this is the case.
% Margin = This discount applies off the RSP of each product (rounded up to nearest penny).
e.g Football Books – RSP £44.99 = £45 less 20% = cost price of £36.00
…% The % discount does not apply to the P&P / Direct Dispatch charges shown above.
Signature of Buyer
By signing this agreement the Buyer agrees to abide by the terms and conditions contained herein.
On behalf of the Buyer D. Rimer On behalf of the Seller
Date 15/12/09 Date
The status of any order can be checked at: WheresMyOrder?
1) Order Lead Times
Order-to-delivery lead times (including postage) vary according to product, below is a table detailing the
expected delivery date based on the product ordered.
Table 1.Order-to-delivery lead times
UK Standard UK Urgent International International International
Delivery Delivery EU ROW Urgent
4 days 7 days Up to 10 days Up to 14 days 7-9 days
Original Newspapers × × × × ×
Newspapers × × × × ×
Sport Newspaper Books × × × × ×
Newspaper Books × × × × ×
Calendars × × × × ×
Selected Date Newspaper
Books & Calendars × × × × ×
Calendars & Diaries × × × × ×
Printed Mugs & T-Shirts × × × × ×
All Framed Products × × × × ×
Any Other Products × × × × ×
Book Embossing (where
+2 days +2 days +2 days +2 days +2 days
o A day is defined as a working day - Monday to Friday
o A full day counts on orders received before 1pm .(so order received on Tuesday 3pm on 4 day delivery means
o Next day delivery (where offered) only if order received before 1pm
o Add 2 days lead time for embossing recipient’s name onto a cover of a book where chosen