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OmniPCX Office R2 Complete Curriculum

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OmniPCX Office R2 Complete Curriculum Powered By Docstoc
					                                        OmniPCX Office R2
Learn How To :

•   Install and set up OmniPCX Office range of solutions
•   Customize Office solutions according to your clients’ needs
•   Manage IP integration and provide customers with full IP or blended network environment
•   Implement Internet facilities as customer requires it
•   Maintain configuration and replace hardware


Optimized curriculum :

• Modular training with alternate learning paths to offer you the opportunity of being taught at your own pace




                                                                                                                 Complete Curriculum
and according to your business schedule
• Short training modules for a fast readiness and quick knowledge acquisition
• Hands-on and lab exercises based upon real-life experience and first-class expertise
                                  OmniPCX Office R2.0
System Support Expert contents:
•Expert PM5, DECT
•Firewall
                                                        c-learning            5 days
•LoLa                                                    System Expert R2.0
•RAS, VPN                                                      OF00TE286


VoIP services contents:
•Description
•VoIP hardware installation
•H323 gateway
                                       c-learning          2 days
                                                                           c-learning                 2 days
•Maintenance                           VoIP Services R2.0                  Network Services R2.0
•QOS                                        OF00TE283                              OF00TE282

Network services contents:
•Clock priority
•Heterogeneous networks
•ARS
                                        c-learning                            c-learning




                                                                                                                       Complete Curriculum
                                                            4 days                                   4 days
Internet services contents:          Telephony Services R2.0                Internet Services R2.0
•Shared Internet Access
                                            OF00TE284                                  OF00TE285
•Email
•Basic Security
•Basic VPN
•LAN


Telephony services contents:
                                                                c-learning             2 days
•Main telephony features                                             Custom R2.0
•Voice mail                                                           OF00TE281




Starter & custom contents:               i-learning                                      c-learning            2days
•Hardware and sets Installation                            12 hrs
                                                                       OR
•Simple management                          Starter R2.0                                    Starter R2.0
•PM5                                         OF00CD287                                          OF00TE280
              OmniPCX Office R1.x to R2.0

                     c-learning           5 Days




  ACSE R1.x
                     i-learning           2 Hrs

                       Delta ACSE R1.x to R2.0
                              OF00TE274




                     c-learning           3 Days
ACFE R1.x




                                                   Upgrade Curriculum
                     i-learning           2 Hrs

                      Delta ACFE R1.x to R2.0
                             OF00TE273
AQFP R1.x




                    i-learning            2 Hrs

                     Delta AQFP R1.x to R2.0
                            OF00CD088
               Alcatel Office R4.2 to OmniPCX Office R2.0

 ACSE Office
    R4.2        c-learning       3 days            c-learning       4 days            c-learning           5 days
               New telephony services               Internet services                  System Expert R2.0
                     OF00TE272                          OF00TE285                              OF00TE286
ACFE Office




                      c-learning          3 days                             c-learning        4 days
   R4.2




                                                                                                                    Upgrade Curriculum
                     New telephony services                                    Internet services
                             OF00TE272                                             OF00TE285




                      i-learning          12 hrs

                              Starter
                             OF00CD087
AQFP Office




                                                                             c-learning        2 days
   R4.2




                                           OR                                     Custom
                                                                                  OF00TE281


                      c-learning         2 days

                              Starter
                             OF00TE280
                       Alcatel OmniPCX Office R2.0




Presales contents:
•Product description
•Positionning
•Packages
•Voice features
•VoIP
                                c-learning    3 days




                                                       Presales Curriculum
•Internet features
•Case studies                       Presales
•Quotation tools               OmniPCX Office R2.1
                                  PS00TE241
Alcatel OmniPCX Office
                                                                           CDROM Starter - R2



   REFERENCE : OF00CD287                                  LANGUAGE : ENGLISH or LOCAL


   DELIVERY METHOD : i-learning                           PRICE per trainee : 125 €uros (WPL)


                        C            I           V
   DURATIONS :                                            PARTICIPANTS :     Min -    Max
                                12 hours


   Part of the certifying curriculum up to :       AQFP



   Who should attend this course ?
    •   Technician in charge of the installation of the OmniPCX Office




   Prerequisites :
    •   Use basically PCs (Microsoft Windows, Internet browser)




   Main course objectives :
    •   Perform a simple installation of the Alcatel OmniPCX Office
Alcatel OmniPCX Office
                                                                          CDROM Starter - R2


                                                             c-learning   i-learning   v-learning

  Describe the OmniPCX Office features                                        4

  Describe TCP/IP basics                                                      4

  Describe Internet basics                                                    4
  Describe ADSL basics                                                        4

  Describe VoIP basics                                                        4

  Describe the environment                                                    4
  Describe the packages                                                       4

  Describe the facilities and the limits                                      4

  Describe the hardware architecture                                          4
  Describe the main hardware equipment and their use                          4
  Describe the sets range                                                     4

  Describe the management interface PM5                                       4

  Describe the data collection and use the associated tool                    4
  Describe installation precautions                                           4

  Connect the hardware                                                        4

  Connect the external accesses                                               4
  Connect the phone sets                                                      4

  Connect the auxiliaries                                                     4

  Start and stop the system                                                   4
  Describe and use the installation wizards                                   4

  Describe and use the management interface WBM                               4

  Configure a simple Internet Access by wizard                                4
  Describe the voice mail                                                     4
  Describe the default configuration                                          4

  Manage incoming and outgoing calls by wizard                                4

  Customize the phone sets                                                    4
Alcatel OmniPCX Office
                                                                                 Starter - R200


   REFERENCE : OF00TE280                                  LANGUAGE : ENGLISH or LOCAL


   DELIVERY METHOD : c-learning                           PRICE per trainee : 810 €uros (WPL)


                        C            I           V
   DURATIONS :                                            PARTICIPANTS : 8   Min - 12   Max
                      2 days


   Part of the certifying curriculum up to :       AQFP



   Who should attend this course ?
    ·   Technician in charge of the installation of the OmniPCX Office




   Prerequisites :
    ·   Use basically PCs (Microsoft Windows, Internet browser)
    ·   Know TCP/IP




   Main course objectives :
    ·   Perform a simple installation of the Alcatel OmniPCX Office
Alcatel OmniPCX Office
                                                                                  Starter - R200


                                                             c-learning   i-learning   v-learning

  Describe the environment, the features and the limits          4

  Describe the packages                                          4

  Describe the hardware architecture                             4

  Describe the sets range                                        4

  Describe the management interface PM5                          4

  Describe the data collection and use the associated tool       4

  Describe installation precautions                              4

  Connect the hardware                                           4

  Connect the external accesses                                  4

  Connect the phone sets                                         4

  Connect the auxiliaries                                        4

  Start and stop the system                                      4

  Describe and use the installation wizards                      4

  Describe and use the management interface WBM                  4

  Configure a simple Internet Access by wizard                   4

  Describe the voice mail                                        4

  Describe the default configuration                             4

  Manage incoming and outgoing calls by wizard                   4

  Customize the phone sets                                       4

  Register DECT handsets by wizard                               4

  Describe and install PIMphony                                  4

  Replace damaged hardware                                       4
Alcatel OmniPCX Office
                                                                                      Custom - R2



   REFERENCE : OF00TE281                                   LANGUAGE : ENGLISH or LOCAL


   DELIVERY METHOD : c-learning                            PRICE per trainee : 810 €uros (WPL)


                        C            I            V
   DURATIONS :                                             PARTICIPANTS : 6      Min - 12   Max
                     2 days


   Part of the certifying curriculum up to :       AQFP



   Who should attend this course ?
    •   Technician in charge of the installation of the Alcatel OmniPCX Office




   Prerequisites :
    •   Use basically PCs (Microsoft Windows)
    •   Have attended the training Alcatel OmniPCX Office Starter - R2 or
    •   Be able to install and configure the OmniPCX Office using wizards




   Main course objectives :
    •   Simply customise the Alcatel OmniPCX Office
Alcatel OmniPCX Office
                                                                                        Custom - R2


                                                              c-learning   i-learning     v-learning

  According to the result of the test of the startup of the       4
  training, describe (connect/install) the misunderstood
  topics
  Describe the management tool "Easy view"                        4

  Describe the management tool "EasyPlus view"                    4
  Using the procedure, describe and manage the groups             4

  Using the procedure, describe and manage the sets               4

  Using the procedure, describe and manage the phone              4
  facilities
  Using the procedure, describe and manage the main               4
  system features
  Using the procedure, describe and manage the voice              4
  mail
Alcatel OmniPCX Office
                                                                       Telephony services - R2



   REFERENCE : OF00TE284                                   LANGUAGE : ENGLISH or LOCAL


   DELIVERY METHOD : c-learning                            PRICE per trainee : 1 788 €uros (WPL)


                        C            I           V
   DURATIONS :                                             PARTICIPANTS : 6      Min - 12     Max
                     4 days


   Part of the certifying curriculum up to :        ACFE



   Who should attend this course ?
    •   Technicians in charge of the installation and configuration of the Alcatel OmniPCX Office




   Prerequisites :
    •   Use basically the PCs (Microsoft Windows)
    •   Have the AQFP level on Alcatel OmniPCX Office R2
    •   Have attended the Alcatel OmniPCX Office Custom - R2 training




   Main course objectives :
    •   Perform a full Voice installation on the OmniPCX Office
Alcatel OmniPCX Office
                                                                        Telephony services - R2


                                                                c-learning   i-learning   v-learning

  Configure and use the management tool PM5 in "expert"             4
  mode
  Describe the services offered by the Alcatel OmniVista for        4
  the OmniPCX Office
  Apply the procedure to customise the numbering                    4
  Apply the procedure to manage incoming and outgoing               4
  calls
  Apply the procedure to manage the metering for internal           4
  or external interfaces
  Customize the voice mail                                          4
  Configure the application "Visual Mailbox"                        4

  Display the statistics about the voice mail                       4

  Configure the application "automated attendant"                   4
  Configure the application "Hotel"                                 4

  Identify the hardware errors                                      4

  Describe the main information of the system messages              4
  Apply the procedure to upgrade an Office R4 database              4

  Describe the migration from an Alcatel OmniPCX Office             4
  R110 to a R200
  Apply the procedure to upgrade the system by                      4
  downloading
  Set up the Least Cost Routing for easy direct multi-carrier       4
  cases
Alcatel OmniPCX Office
                                                                          Internet Services - R2



   REFERENCE : OF00TE285                                    LANGUAGE : ENGLISH or LOCAL


   DELIVERY METHOD : c-learning                             PRICE per trainee : 1 788 €uros (WPL)


                        C            I           V
   DURATIONS :                                              PARTICIPANTS : 8       Min - 12   Max
                     4 days


   Part of the certifying curriculum up to :       ACFE



   Who should attend this course ?
    •   Technicians in charge of the installation of the OmniPCX Office




   Prerequisites :
    •   Use the PCs (Microsoft Windows, Internet browser)
    •   Have attended the Alcatel OmniPCX Office Custom - R2 training or
    •   Have AQFP level on OmniPCX Office R2
    •   Know Internet protocols (TCP/IP, HTTP, POP3, ..)




   Main course objectives :
    •   Implement the simple solutions of Internet on the Alcatel OmniPCX Office
Alcatel OmniPCX Office
                                                                      Internet Services - R2


                                                         c-learning     i-learning   v-learning

  Describe the Internet services                             4

  Describe the WBM ergonomics                                4

  Describe and implement the network services                4
  Describe the "LAN server" facility                         4

  Describe and implement the shared internet access          4

  Describe and implement the proxy                           4
  Describe and configure the users accounts and groups       4

  Describe the firewall and configure it simply              4

  Describe and configure the e-mail                          4
  Describe shortly statistics and alarms                     4
  Describe and configure simple VPN                          4

  Describe the "Appliance" server topology                   4
Alcatel OmniPCX Office
                                                                                  VoIP Services - R2



   REFERENCE : OF00TE283                                   LANGUAGE : ENGLISH or LOCAL


   DELIVERY METHOD : c-learning                            PRICE per trainee : 1 014 €uros (WPL)


                        C            I            V
   DURATIONS :                                             PARTICIPANTS : 8          Min - 12   Max
                      2 days


   Part of the certifying curriculum up to :        ACSE



   Who should attend this course ?
    •   Technicians in charge of the installation of the Alcatel OmniPCX office




   Prerequisites :
    •   Use the PCs
    •   Know TCP/IP and protocols for VoIP
    •   Be able to install and configure the OmniPCX Office for voice solutions or
    •   Have attended the Alcatel OmniPCX Office Telephony services - R2 training




   Main course objectives :
    •   Implement VoIP solutions on the Alcatel OmniPCX Office
Alcatel OmniPCX Office
                                                                   VoIP Services - R2


                                                    c-learning   i-learning   v-learning

  Describe VoIP services                                4

  Describe, install and configure VoIP equipments       4

  Configure VoIP parameters                             4
  Configure the H323 gateway                            4

  Describe and configure an IP phone                    4

  Describe and configure the "Fax over IP"              4
  Describe and implement the H450                       4

  Ensure a first level of maintenance                   4

  Describe the quality of service (QoS)                 4
Alcatel OmniPCX Office
                                                                          Network services - R2



   REFERENCE : OF00TE282                                   LANGUAGE : ENGLISH or LOCAL


   DELIVERY METHOD : c-learning                            PRICE per trainee : 1 014 €uros (WPL)


                        C            I           V
   DURATIONS :                                             PARTICIPANTS : 8      Min - 12        Max
                     2 days


   Part of the certifying curriculum up to :        ACSE



   Who should attend this course ?
    •   Technicians in charge of the installation of the OmniPCX Office




   Prerequisites :
    •   Use basically the PCs (Microsoft Windows)
    •   Be able to install and configure the voice aspects of the Alcatel OmniPCX Office R2 or
    •   Have attended the Alcatel OmniPCX Office Telephony services - R2 training




   Main course objectives :
    •   Implement network solutions for the Alcatel OmniPCX Office
Alcatel OmniPCX Office
                                                                        Network services - R2


                                                           c-learning     i-learning   v-learning

  Configure ARS tables in a complex multi-carrier              4
  configuration
  Name the different networks and describe the protocols       4
  and their facilities
  Set up and manage network solutions through ARS              4
  Manage synchronization of clocks in a private network        4

  Describe the centralized metering in a private network       4
Alcatel OmniPCX Office
                                                                    System Support Expert - R2



   REFERENCE : OF00TE286EN                                   LANGUAGE : ENGLISH


   DELIVERY METHOD : c-learning                              PRICE per trainee : 2 535 €uros (WPL)


                         C             I            V
   DURATIONS :                                                PARTICIPANTS : 8        Min - 12     Max
                      5 days


   Part of the certifying curriculum up to :         ACSE



   Who should attend this course ?
    •   Expert in charge of the OmniPCX Office




   Prerequisites :
    •   Use the PCs
    •   Know Internet protocols (TCP/IP, HTTP, POP3,..)
    •   Be able to install and configure all the solutions (voice, VoIP, Network, Internet) of the Alcatel
        OmniPCX Office




   Main course objectives :
    •   Configure and maintain complex or rare solutions on the Alcatel OmniPCX Office
Alcatel OmniPCX Office
                                                           System Support Expert - R2


                                                         c-learning   i-learning   v-learning

  Detect management related failures                         4

  Describe and modify noteworthy addresses                   4

  Describe and configure advanced features by PM5            4
  Manage advanced DECT parameters                            4

  Describe data transfer                                     4

  Describe and use network maintenance commands              4
  Describe CTI on Alcatel OmniPCX Office                     4

  Describe and use LoLa                                      4

  Describe and bring into service the RAS                    4
  Describe and implement complex VPN                         4
  Describe and configure the full firewall                   4

  Describe and implement the Intranet server                 4

  Describe and implement the Web server                      4
  Describe and use the statistics and real time alarms       4

  Describe and configure the backup/restore                  4
Alcatel OmniPCX Office
                                         Evolution R1.1 to R2 for "Field Professional"



   REFERENCE : OF00CD088                                  LANGUAGE : ENGLISH or LOCAL


   DELIVERY METHOD : i-learning                           PRICE per trainee : 50 €uros (WPL)


                        C            I           V
   DURATIONS :                                            PARTICIPANTS :     Min -    Max
                                 2 hours


   Part of the certifying curriculum up to :       AQFP



   Who should attend this course ?
    •   Technician in charge of the installation of the OmniPCX Office




   Prerequisites :
    •   Use basically PCs (Microsoft Windows, Internet browser)




   Main course objectives :
    •   Perform a simple installation of the Alcatel OmniPCX Office
Alcatel OmniPCX Office
                                    Evolution R1.1 to R2 for "Field Professional"


                                                   c-learning   i-learning   v-learning

  Describe the new hardware                                         4

  Describe the new phone features                                   4
Alcatel OmniPCX office
                                                 Evolution R1.1 to R2 for "Field Expert"



   REFERENCE : OF00TE273                                   LANGUAGE : ENGLISH or LOCAL


   DELIVERY METHOD : Blended Learning                      PRICE per trainee : 1440 €uros (WPL)


                        C            I            V
   DURATIONS :                                             PARTICIPANTS : 8      Min - 12     Max
                     3 days      2 hours


   Part of the certifying curriculum up to :       ACFE



   Who should attend this course ?
    •   Technician in charge of the installation and configuration of the Alcatel OmniPCX Office




   Prerequisites :
    •   Have the level ACFE on Alcatel OmniPCX Office R1.1




   Main course objectives :
    •   Install and configure the voice features of the Alcatel OmniPCX Office
Alcatel OmniPCX office
                                                   Evolution R1.1 to R2 for "Field Expert"


                                                            c-learning   i-learning   v-learning

  Describe the enw hardware                                                  4

  Describe and implement the new phone facilities               4

  Describe and use the "Hot Plug"                               4
  Describe the novelties about the software keys                4

  Describe and configure the voice mail enhancements            4

  Describe and implement the migration                          4
  Describe the new Internet facilities                          4

  Describe the WBM ergonomics                                   4

  Describe the e-mail enhancements                              4
  Describe the "LAN" server feature                             4
  Describe and configure the proxy                              4

  Describe and configure the users accounts and groups          4
  management
  Describe the "Appliance" server topology                      4

  Describe the new hardware                                     4
Alcatel OmniPCX Office
                                               Evolution R1.1 to R2 for "System Expert"



   REFERENCE : OF00TE274                                   LANGUAGE : ENGLISH


   DELIVERY METHOD : Blended Learning                      PRICE per trainee : 2 635 €uros (WPL)


                        C            I            V
   DURATIONS :                                             PARTICIPANTS : 8       Min - 12     Max
                     5 days      2 hours


   Part of the certifying curriculum up to :        ACSE



   Who should attend this course ?
    •   Experts in charge of the installation or configuration of the Alcatel OmniPCX Office




   Prerequisites :
    •   Use of PCs
    •   Have the level ACSE on Alcatel OmniPCX Office R110




   Main course objectives :
    •   Configure and maintain complex or rare solutions on the Alcatel OmniPCX Office
Alcatel OmniPCX Office
                                               Evolution R1.1 to R2 for "System Expert"


                                                          c-learning   i-learning   v-learning

  Describe the new hardware                                                4

  Describe and implement the new phone facilities             4

  Describe and use the "Hot Plug"                             4
  Describe the novelties about the software keys              4

  Describe and configure the voice mail enhancements          4

  Describe and implement the migration                        4
  Describe the new Internet facilities                        4

  Describe the WBM ergonomics                                 4

  Describe and implement the dynamic DNS                      4
  Describe the "LAN" server feature                           4
  Describe and configure the proxy                            4

  Describe and configure the users accounts and groups        4
  management
  Describe the "Appliance" server topology                    4

  Describe and configure the RAS                              4
  Describe and configure the complex VPN                      4

  Describe and configure the firewall                         4

  Describe and configure the file server                      4
  Describe and configure the Intranet server                  4
  Describe and use the statistics and alarms                  4

  Describe and implement the backup/restore                   4

  Describe VoIP novelties                                     4
  Describe and use E-mail enhancements                        4

  Describe the new hardware                                   4
Alcatel OmniPCX Office
                     Evolution from Alcatel Office R4 to OmniPCX Office R2



   REFERENCE : OF00TE272                                   LANGUAGE : ENGLISH


   DELIVERY METHOD : Blended Learning                      PRICE per trainee :        €uros (WPL)


                        C            I             V
   DURATIONS :                                             PARTICIPANTS : 8       Min - 12     Max
                     3 days


   Part of the certifying curriculum up to :       ACFE



   Who should attend this course ?
    •   Technician in charge of the installation and the configuration of the Alcatel OmniPCX Office
        R2




   Prerequisites :
    •   Have the level ACFE on Alcatel Office R4




   Main course objectives :
    •   Install and configure the Alcatel OmniPCX Office R4
Alcatel OmniPCX Office
             Evolution from Alcatel Office R4 to OmniPCX Office R2


                                                             c-learning   i-learning   v-learning

  Describe the advantages of the new "Communication              4
  Appliance" compared to the Alcatel Office R4
  Describe the hardware architecture of the OmniPCX              4
  Office R2
  Describe and install the application Voice mail                4
  Bring into service the automatic call handling                 4

  Describe, install and configure the new phone features         4

  Describe the upgrade of a database of the Alcatel Office       4
  R4 to the OmniPCX Office
Alcatel OmniPCX Office
                                                          Services on OmniPCX Office R2



   REFERENCE : PS00TE241EN.                               LANGUAGE : ENGLISH


   DELIVERY METHOD : c-learning                           PRICE per trainee :      €uros (WPL)


                       C             I          V
   DURATIONS :                                            PARTICIPANTS : 6      Min - 12   Max
                     3 days


   Part of the certifying curriculum up to :



   Who should attend this course ?
    •   Presales




   Prerequisites :
    •   Have knoledge on internet protocols, technology, LAN, security, email messaging
    •   or have attended FG00TE076 training course




   Main course objectives :
    •   Descrbe the Alcatel OmniPCX Office Services R2x
Alcatel OmniPCX Office
                                                        Services on OmniPCX Office R2


                                                          c-learning   i-learning   v-learning

  Describe the Alcatel OmniPCX Office R2 positioning          4

  Describe the Alcatel OmniPCX Office R2 global offer         4

  Describe the Alcatel OmniPCX Office R2 competition          4
  Describe the Alcatel OmniPCX Office R2 architecture         4

  Describe the main commercial aspects                        4

  Describe the ordering tools                                 4
  Describe the migration from Alcatel OmniPCX Office R1       4
  to R2
  Describe the OmniPCX Office on site facilities              4
  Describe the mobility solution                              4

  Describe the management tools and capabilities              4

  Describe off site facilities                                4
  Describe the hospitality feature                            4

  Describe the Internet features                              4

  Describe the VoIP solutions                                 4
  Describe the networking solutions                           4

  Describe the CTI solutions                                  4

				
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