INETCO Insight - POS and ATM Payment Transaction Monitoring Product

Every Transaction Tells a Story INETCO Insight provides IT teams with business transaction intelligence to optimize the performance of customer facing applications such as ATMs, POS systems, kiosks, self-checkouts, and e-commerce applications. Gain visibility into real-time business transactions. Quickly identify issues and trends impacting business critical processes, payment revenue streams, and the online customer experience. Proactive IT manager or reactive fire fighter? You don’t have time to be both. Within the retail and financial industries, the scope of responsibility for IT departments is growing. As headcount continues to shrink, many departments struggle in their efforts to take on new tasks aimed at driving revenue and building customer retention. Attention to activities such as new application deployment, intelligence gathering, and proactive problem resolution are often restricted by the number of engineering cycles devoted to crisis management and controlling fires sparked from lack of real-time knowledge into how customer facing applications are performing. Increasingly complex network infrastructures involving advanced applications, virtualization, SOA, and SaaS are exacerbating the time management issue and contributing to more than 57% of companies lacking the ability to identify application performance issues before end-users are impacted. This lack of end-to-end network visibility translates into devoting even more engineering cycles towards:     “With INETCO Insight, we have essentially added an invaluable resource that does 24/7monitoring and consistently reports on a level of detail that no human would be able to give … all this for one third the price of a full time headcount.” roberT ForT VP oF Technology, cio Virgin enTerTainmenT grouP The Problem wiTh exisTing Tools Transaction log analyzers do not capture end-to-end transaction performance Transaction probing or tracing tools can only be used sporadically to diagnose transaction problems as they affect the performance of the transaction switch Packet sniffers lack transaction awareness and generate raw log files that can pose PCI compliance risks Troubleshooting tougher to isolate application issues Pointing fingers between potentially accountable departments and 3rd party service providers Explaining and apologizing for disruptions within critical business processes such as payment approvals, online banking transfers, and e-commerce communications   ineTco systems ltd. | #258 – 4664 lougheed highway | burnaby, bc | canada V5c 5T5 | T 604.451.1567 | F 604.451.1565 | sales@inetco.com | www.inetco.com ineTco insight makes iT easier To PerForm The Following Tasks  Optimally manage your customer facing applications with INETCO Insight. INETCO Insight delivers real-time transaction intelligence and historical trending analytics that will enable IT departments to detect and isolate application issues before they hit a level of crisis escalation that consumes engineering cycles and negatively impacts the end customer experience or revenue stream. INETCO Insight is the first out-of-the-box solution that provides real-time visibility into business transactions - the millions of different requests and responses that travel across the network between end users and customer facing application components such as ATMs, POS terminals, kiosks, self checkouts and e-commerce platforms. INETCO Insight intelligently extracts and displays the multiple elements of a transaction, giving IT teams a consolidated view into what is happening at the transport, network and application level. INETCO Insight is designed to be application agnostic, and can be configured to monitor and decode, in real-time, hundreds of different transaction protocols as they travel across increasingly complex enterprise network IT infrastructures. With INETCO Insight, IT departments can drill into how each customer facing application is responding, how upstream providers are processing, and how every transaction is behaving. INETCO Insight will help confidently guarantee the performance of business critical processes, payment revenue streams, and the online customer experience while freeing up engineering cycles to focus on other tasks aimed at driving revenue and building customer retention. Network Health Check in less than 30 seconds Customize your dashboard information display for a “first resort” view of network and application performance  Proactive Application Performance Monitoring Receive Events and Alerts in real-time and recognize issues before your customer does Analyze transaction flow at the application, transport and network layers to speed up problem diagnosis See intermittent problems and anomalies that are affecting transaction rates, duration, and end-customer experience Limit the performance risk associated with upgrades in infrastructure, POS terminals, ATMs, or e-commerce platforms; verify the impact of application, device, and network changes on transaction flow and performance Independently monitor service levels for upstream service providers and networks Understand usage patterns across your network to identify chokepoints and prioritize infrastructure investments Low risk, low cost solution that is easy to use and provides instant value – No customization or agents required  Troubleshooting  Transaction Performance Management  Application Roll-outs  SLA Management  Network Capacity Planning  Fast Product Deployment “INETCO Insight’s real-time monitoring and threshold alerting capabilities make our network operations and ATM support teams immediately aware of when denial thresholds are reaching an unacceptable level, and enable us to proactively isolate the failure point, prior to any customer service disruptions.” neil cook DirecTor oF eFT Technology FiDeliTy naTional inFormaTion serVices ineTco systems ltd. | T 604.451.1567 | F 604.451.1565 sales@inetco.com | www.inetco.com INETCO Insight provides out-of-the-box support for a range of TCP/IP-based financial transaction types using standard financial industry protocols such as ISO 8583 and Visa 2. An application-agnostic platform, INETCO Insight can be configured to monitor custom transaction types, including those using HTTP or XML-based protocols. The INETCO Insight architecture is made up of three major components: event collectors – monitor data activity event processor – decode and analyze transactions Web Server and client – dashboard view of network activity Transaction information is collected through INETCO Insight Event Collectors that have been installed either on a PC, communications gateway (such as INETCO’s BankLink or POSway), transaction switch or processor. These Collectors forward monitored transaction information to the INETCO Insight Event Processor from the terminal side of the gateway. The Event Processor correlates the transaction information, performs statistical processing and forwards statistical data for transaction analysis. Real-time network activity information is displayed through charts and graphs on a web-based dashboard from the INETCO Insight Web Server. Drill-down allows you to view these metrics by network, upstream provider, customer, terminal groupings and card types. The INETCO Insight architecture eliminates any risk of interruption to the transaction flow or delays to the transaction Host/Switch. It uses a mirrored port on a managed Ethernet switch to access network data-flow indirectly. No agents need to be installed on the customer facing applications. KIOSKS E-COMMERCE inetco insight currently supports the real-time monitoring and decoding of tcp/ip payment transactions. inetco is transforming inetco insight into an application-agnostic platform that can be easily configured to monitor any type of transaction, including Http and other business critical application protocols. ineTco insight caPTures real-Time criTical inFormaTion           Inetco insight Web-based dashboard interface A real-time visual display of overall transaction rate, duration, ratios and concurrency. Transaction type The terminal ID of the ATM/POS device The PAN of the card Transaction throughput Speed and failure rates specific to each of your key initiatives 1000+ distinct statistics available for export to database and reporting systems Rate of good/bad transactions Rate of approved, declined, failed, and unsupported transactions Rate of closes Reversals Management transactions Duration of good/bad transactions Transaction volume ratio Concurrent transactions     beneFiTs FeaTures Real-time transaction monitoring and event alerting early intervention of transaction slowdowns and failures before they impact the end customer experience and company revenue streams Consistent visibility into response times of customer facing applications (ATMs, POS systems, kiosks, self-checkouts, e-commerce applications) Configurable web-based dashboard interface for information visualization Information grouped by stores, networks, applications, and card types Drill-down and filtering displays Upstream and downstream monitoring for fast isolation of performance issues at the client, terminal, network, switch or host level Printed on 100% recycled content, 100% post-consumer waste, manufactured with wind-generated electricity and green seal certified Visibility into the entire, end-to-end transaction flow optimized management of customer facing applications in an increasingly complex iT infrastructure Cross-tier transaction analysis across the network, application and transport layers 24 hour historical transaction logs and data forwarding for trending, audit trails and statistical analysis Expansive library of modular transaction decode tables available to help monitor a variety of TCP/IP-based financial transaction types and other more generic HTTP or XML-based transactions Out-of-box software solution for rapid deployment No agents required rapid, un-invasive product deployment Independent, “out of band” monitoring Centralized deployment and support model Auto discovery of new point of service applications and transaction types Recommended SeRveR RequiRementS Operating Systems: Windows 2003 Server, Windows 2000 Server Processor: Core 2 Duo processor – 2 GHz Memory: 4 GB Disk: 500GB Recommended client RequiRementS Operating Systems: Windows Vista, Windows XP, Mac OSX (Leopard) Browser: Microsoft Internet Explorer 7, Mozilla Firefox 2, 3 Processor: Dual core processor – 2Ghz Memory: 2GB note: Adobe Flex componentS ARe inStAlled upon FiRSt uSe Access to a mirrored port on an ethernet switch INETCO Systems Limited creates business transaction intelligence solutions to help companies manage the performance of customer facing applications. The Company’s core technology, INETCO Insight, provides both real-time transaction information and historical trending analytics to quickly identify issues impacting business critical processes, payment revenue streams, and the online customer experience. A recognized technology leader in the TCP/IP payment transactions space, INETCO products are currently deployed within financial, retail, and telecommunications IT environments in over 50 countries. INETCO is based in Vancouver, British Columbia. www.inetco.com ineTco systems ltd. | #258 – 4664 lougheed highway | burnaby, bc | canada V5c 5T5 | T 604.451.1567 | F 604.451.1565 | sales@inetco.com | www.inetco.com