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New Jersey Storms and Flooding

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					                        Northeast Region New York
                 Hurricane/Tropical Storm Irene & Lee 2011



                    Relief and Recovery Assistance Guide




             Most Recent Update: September 30, 2011 4:00 PM




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Download the latest edition of this guide at www.211neny.org




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TABLE OF CONTENTS
PLEASE NOTE: You can quickly access any section of this guide by holding the
CTRL key and clicking on the section you wish to see.


I. PURPOSE ............................................................................................................................................ 5
II. GETTING STARTED.................................................................................................................... 6
   Governor Cuomo Declares State of Emergency .............................................................. 6
   President Obama Signs Disaster Declaration ................................................................... 6
   Insurance Claims ......................................................................................................................... 7
   Disaster Recovery Centers....................................................................................................... 7
   FEMA Assistance Programs ...................................................................................................... 9
      Individual Assistance ............................................................................................................. 9
      Public Assistance...................................................................................................................... 9
      Hazard Mitigation Grant Program ................................................................................... 10
   Filing for FEMA Assistance ..................................................................................................... 10
   After Applying for FEMA Assistance ................................................................................... 11
   What to do if FEMA Assistance is Denied ......................................................................... 11
   Report False Damage Claims ................................................................................................ 12
   SBA Loans .................................................................................................................................... 12
III. IMMEDIATE ASSISTANCE ................................................................................................... 12
   American Red Cross ................................................................................................................. 12
   Information and Referral ........................................................................................................ 13
   Emotional Support Lifeline ..................................................................................................... 13
IV. MORE FEDERAL AND STATE DISASTER ASSISTANCE............................................... 13
   Evacuation Routes..................................................................................................................... 13
   Emergency Shelter.................................................................................................................... 13
   Health Concerns ......................................................................................................................... 14
   Business Recovery Assistance Services ............................................................................ 14
   Document Replacement .......................................................................................................... 14
   Vital Records Customer Service Lobby: ........................................................................... 14
   New York Drivers License or ID ........................................................................................... 15
   New or Replacement Social Security Card ...................................................................... 15
   Supplemental Security Income (SSI) and Social Security Disability Insurance
   (SSDI) ............................................................................................................................................ 15
   Suspension of Federal Student Loan Payments ............................................................ 16
   Tax Relief ...................................................................................................................................... 16
   Property losses from natural disasters are tax-deductible. If you claim a
   casualty loss resulting from a disaster, you may be asked to show: ................... 16
    The kind of disaster and when it occurred ............................................................... 16
    The damage that was a direct result of the disaster ........................................... 16
    Proof of ownership of the property ............................................................................. 16




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   Your income tax basis in the property; this is the total value of your home
  (original cost plus cost of any improvements) minus any depreciation claimed
  for income tax purposes......................................................................................................... 16
   Fair market value before and after the disaster .................................................... 16
   Insurance benefits, free repairs, restoration, and cleanup from disaster
  relief agencies. ........................................................................................................................... 16
  Before and after photographs, receipts, canceled checks, deeds, purchase
  contracts, and professional appraisals are good supporting evidence for
  casualty claims. For more information, call the IRS at 1-800-829-3676 or visit
  www.irs.gov for forms and information on how to contact specific units. ......... 16
  Preserving Wet Documents ................................................................................................... 17
  Disaster Related Food Assistance ....................................................................................... 17
  Housing.......................................................................................................................................... 18
  Employment................................................................................................................................. 19
  NY Works: Neighborhood Rebuilding Corps has been launched to provide
  temporary work to several hundred unemployed New Yorkers for a three
  month period to assist in rebuilding and reconstruction efforts. The program
  provides temporary employment that will enable individuals to reenter the
  workforce by doing disaster recovery work. Temporary workers will be trained
  to perform demolition, cleaning, repair, renovation, and reconstruction of
  damaged and destroyed public structures, facilities, and property that are
  located within designated disaster areas. The first priority is to get those
  workers who are temporarily or permanently unemployed as a result of the
  storm back to work. Under this program, New York will hire part-time workers
  for approximately 20 weeks at an average wage of $15 per hour. Most of
  these workers will be directly employed by the State Labor Department and
  some will be employed by the affected counties. ........................................................ 19
  Change of Address .................................................................................................................... 19
  Legal Services ............................................................................................................................. 19
  Your Rights as a Renter .......................................................................................................... 19
  Caring for Pets ............................................................................................................................ 20
  Caring for Farm Animals ......................................................................................................... 20
  Financial Services and Consumer Advice ......................................................................... 22
V. LOCAL COUNTY RESOURCES ............................................................................................... 24
Greene County Services ....................................................................................................................... 24
Montgomery County Services.............................................................................................................. 25
  Rensselaer County Services ............................................................................................................. 27
Schoharie County Services .................................................................................................................. 31
Schenectady County Services .............................................................................................................. 33
Washington County Services ............................................................................................................... 36
  Mobile Feeding ............................................................................................................................ 39
  Mobile Bulk Distribution .......................................................................................................... 39
  Dry Ice Distribution .................................................................................................................. 39
  Disaster Assessment ................................................................................................................ 40


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  Clean-Up Resources ................................................................................................................. 40
VI. RETURNING HOME AND CLEAN-UP .................................................................................. 40
  Drinking Water Precautions ................................................................................................... 40
  Debris Removal .......................................................................................................................... 41
  Flood Water Clean-up Tips..................................................................................................... 41
  Inside the Home ........................................................................................................................ 41
  Mold ................................................................................................................................................ 42
  Tips and Techniques to Remove Mold ............................................................................... 43
VII. REPAIRS AND REBUILDING ............................................................................................ 44
  Beware of Scams ....................................................................................................................... 44
  The Attorney General's website http://www.ag.ny.gov includes tips to protect
  consumers from scams related to home repair, clean-up services, and tree
  removal. He's urging individuals who believe they have been scammed to
  contact his office at 1-800-771-7755. .............................................................................. 44
  Tips for Repairing your Home ............................................................................................... 44
VIII. INFORMATION ABOUT DONATIONS........................................................................... 46
  Verifying the credibility of an organization ..................................................................... 46
  Volunteer Your Services.......................................................................................................... 46
  Donations Needed ..................................................................................................................... 46
IX. NY HOTLINE NUMBERS............................................................................................................... 47
    Insurance Department Disaster Hotline: 800-339-1759 .......................... 47




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I. PURPOSE

The purpose of this Assistance Guide is to connect New York residents in the Northeast
Region affected by Hurricane Irene/Tropical Storm Irene. The Guide lists information
on many programs and agencies. Updates and verification are on-going. Updates are
available at www.211neny.org.

The Guide is arranged in sections based on needs and the types of services provided.
Where applicable there are tables arranged to show help available statewide and within
the counties. Phone numbers and specific information regarding service eligibility,
hours etc. may also be outlined.

You are welcome to call ―2-1-1‖ 24 hours a day, seven days a week for help in finding
available disaster assistance services. Language translation and TTY services are
offered to any caller. You can also visit www.211neny.org to search the database for
services in your local community. 2-1-1 will help identify with you the best local
resources to fit your individual needs after a disaster or for life’s everyday situations.

In cases when 2-1-1 may not work due to phone carrier issues or from within work
phone systems, please dial 1-888-366-3211 to be connected to United Way 2-1-1.

Emotional support for people affected by disasters or other overwhelming events
is available by calling Contact Lifeline 518-689-4673 where trained crisis specialists can
be reached. The line is staffed from 9:00 AM – 10:00 PM seven days a week. You may
leave a message at other times and a mental health professional will return your call.

Support is also available by calling the National Suicide Prevention Lifeline at 1-800-
273-TALK, which is open 24/7.

For those who prefer to communicate via chat, Crisis Chat is open 12-hours a day at
www.crisischat.org.

In an emergency, call 9-1-1. If you, a family member or others are in immediate
danger or your property is threatened by flood, fire or downed power lines, call 9-1-1
immediately.




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II. GETTING STARTED

Governor Cuomo Declares State of Emergency

On August 25, 2011 Governor Cuomo signed an executive order declaring a state of
emergency in anticipation of severe weather conditions throughout the state as a result
of Hurricane Irene.

By declaring a state of emergency the Governor has enabled New York to use state
resources to assist local governments more effectively and quickly, allows the state to
activate the national "Emergency Management Assistance Compact" to bring in
resources from out of the state, and enables New York to access key federal resources
earlier in anticipation of an emergency. Governor Cuomo is overseeing state
mobilization in preparation for the potential storm, including:
          Office of Emergency Management (OEM).
          Division of State Police
          Division of Military and Naval Affairs
          Department of Health
          Public Service Commission (PSC)
          New York Power Authority (NYPA) and Long Island Power Authority
            (LIPA)
          Metropolitan Transportation Authority (MTA)
          Department of Transportation
          Thruway Authority
          Bridge Authority
            Department of Environmental Conservation (DEC)
          Department of Corrections
          Office of Parks, Recreation and Historic Preservation

President Obama Signs Disaster Declaration

On August 31st President Obama issued a Presidential Disaster Declaration for
the State of New York (FEMA-4020-DR) due to damage caused by Hurricane
Irene. While the President’s action originally made federal funding available for a
limited number of counties in New York, the declaration was extended on September
12th and now 10 counties of our 12 county service area in the state. This declaration
makes federal funding available to affected individuals throughout New York. Federal
funding will also be available to state and eligible local governments and certain private
nonprofit organizations on a cost-sharing basis for emergency work and the repair or
replacement of facilities damaged by Hurricane Irene.


The counties in United Way 2-1-1 Northeast Region currently eligible for assistance
from Tropical Storm Lee are as follows:

     Individual Assistance (Assistance to individuals and households): Schenectady
    County.



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     Public Assistance (Assistance for debris removal, emergency protective actions
    and the repair or replacement of disaster-damaged facilities): N/A

The counties in United Way 2-1-1 Northeast Region currently eligible for assistance
from Hurricane Irene are as follows:

     Individual Assistance (Assistance to individuals and households): Albany,
    Columbia, Greene, Rensselaer, Saratoga, Schenectady, Schoharie, Warren, and
    Washington counties.
     Public Assistance (Assistance for debris removal, emergency protective actions
    and the repair or replacement of disaster-damaged facilities): Albany, Columbia,
    Delaware, Greene, Hamilton, Montgomery, Rensselaer, Saratoga, Schenectady,
    Schoharie, Warren, and Washington counties. Direct federal assistance is
    authorized.

All counties in the State of New York are eligible to apply for assistance under the
Hazard Mitigation Grant Program (Assistance for actions taken to prevent or reduce
long term risk to life and property from natural hazards).


Insurance Claims

If your home has suffered damage, call the agent who handles your insurance
to file a claim. If you have suffered damage related to flooding conditions and
do not know if you have flood insurance, you can call the National Flood
Insurance Program at 1-800-638-6620 to confirm your current flood insurance
and to find out where to submit your claim. If you are unable to stay at home,
make sure to say where you can be reached. To make filing your claim easier, take
photos of the house and save damaged personal property. If necessary, place these
items outside the home. An insurance adjuster will need to see what is damaged in
order to process your claim. If FEMA assistance is available to you because you live in
the area included in the declaration you are expected to contact your insurance
company first. FEMA may only help with damage not covered by your insurance policy.

Disaster Recovery Centers

Disaster Recovery Centers (DRCs) are opening to assist individuals, households and
businesses affected by Hurricane/Tropical Storm Irene. DRCs are planned for all
designated counties and openings will be announced as arrangements are finalized.
Each DRC will be staffed with Federal Emergency Management Agency (FEMA), U.S.
Small Business Administration and state agency disaster recovery specialists who are
ready to help survivors through the process.

Residents are encouraged to register with FEMA before visiting a center. Through a
partnership with State and Municipal governments, DRCs are providing the disaster
survivors an opportunity to talk with experienced personnel about: disaster assistance,
low interest rate federal disaster loans, disaster crisis counseling, voluntary agencies



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disaster assistance available and preventive measures to mitigate damages to property
and life.

When a disaster survivor visits a DRC, they will be greeted by a FEMA employee who
will ensure the survivor has registered with FEMA before speaking to the organizations
available in the DRC. This is why is important for survivors to register with FEMA before
they arrive to the center.

At the Disaster Recovery Center, visitors can expect to:
    Receive information about different types of state and federal disaster
      assistance.
    Get help completing low-interest loan applications from the U.S. Small Business
      Administration (SBA) for homeowners, renters and business owners.
    Inquire about the status of applications for federal assistance.
    Clarification of any written correspondence received
    Possibly receive referrals to voluntary agencies to help with immediate unmet
      needs.
    Learn cost-effective mitigation measures to reduce the impact of future
      disasters.

See the following pages for a complete listing of DRC locations and hours. Centers are
open from 10 AM to 6 PM Monday through Sunday unless otherwise noted.




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COUNTY                        LOCATION                       HOURS
Albany                        Cornell Cooperative Ext.       8 am -8 pm 7 days a week
                              64 Martin Rd. Voorheesville
Columbia                      1064 Main St. Housatonic,      8am -6pm M-Sat. Closed
                              MA                             Sun

Greene                        Mobile Unit at Prattsville     8 am -8 pm 7 days a week
                              Town Hall, 25 Volunteer
                              Drive Cairo or 49 Main
                              Street
Montgomery                    Mobile Unit 1000 River         8 am -8 pm 7 days a week
                              Front Center
Rensselaer                    Department of Social           8 am -8 pm 7 days a week
                              Service Office, 127
                              Blooming Grove Rd, Troy
Saratoga                      SEE Schenectady Co.-           AWAITING DETAILS
                              Nearest
Schenectady                   Rotterdam Square Mall, 93      8 am -8 pm 7 days a week
                              West Campbell, Rotterdam
Schoharie                     Holiday Inn Express, 160       8 am -8 pm 7 days a week
                              Holiday Way, Schoharie
Warren                        County Complex                 8 am -8 pm 7 days a week
                              1340 State Rt. 9
                              Lake George

                                                             8am -8pm M-Sat. Closed
                              Lake Luzerne City Hall         Sun
                              539 Lake Ave
                              Lake Luzerne
Washington                    Presbyterian Church            Wednesday-Friday 8am-
                              13 W Broadway                  8pm
                              Salem

FEMA Assistance Programs

Individual Assistance is disaster assistance directed to families, individuals and
businesses within a declared disaster area. Assistance can include grants for temporary
housing and home repairs, low-cost loans to cover uninsured property losses, and other
programs to help individuals and business owners recover from the effects of the
disaster. Specific information on what is covered under individual assistance is available
here. [http://www.fema.gov/assistance/process/assistance.shtm]

Public Assistance provides assistance to states, local governments, and certain non-
profit organizations for emergency work and the repair or replacement of disaster-
damaged facilities. More information is available here.
[http://www.fema.gov/government/grant/pa/index.shtm]


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Hazard Mitigation Grant Program which provides assistance to State and local
governments and certain private, nonprofit organizations for actions taken to prevent
or reduce long term risk to life and property from natural hazards, is available to all
counties in the State of New York. All are eligible to apply for assistance under the
Hazard Mitigation Grant Program.

Filing for FEMA Assistance

If you have been impacted by the recent storm you must first register with
FEMA to get assistance!
You may apply online [http://www.disasterassistance.gov/daip_en.portal] and or by
calling 1-800-621-3362; TTY users can call 1-800-462-7585. The call takes about 20
minutes. If call volume is high, you may have trouble getting through. In that case it is
recommended that you call during off-hours (after 5:00 PM and before 8:00 AM.) The
system is automated. Please have a pen and paper ready whether you file on the phone
or online. You will also need the following information:

      Five Digit Zip Code
      Current Contact Telephone Number
      Social Security Number
      Current Mailing Address and Address of Damaged Property
      Date the Damage Occurred
      Directions to the Property
      Brief Description of Damaged Property
      Insurance Information and Policy Number(s)
      Family Gross Income
      A Bank Routing Number if you want funds deposited directly to your bank
       account. Lookup your bank routing number online here.

Note: FEMA verifies the name and social security number of those registering for
disaster assistance. If the name and social security number on file with the Social
Security Administration does not match the information you provide, you will be asked
to submit a copy of an original document, e.g. marriage license, military ID, tax
documents, etc., for proof of identity. A need to review and update identity
documentation may cause delays in delivery of assistance.

Be sure to get a FEMA application number. After you've completed your application
for assistance, you will receive a FEMA application number. Write down this number
and keep it for future reference. If you do not have a FEMA Registration Number,
you will not receive services. You can also use the number for identification at banks,
airlines, etc. if your identification has been destroyed.

Ask for help in filing if you need to. If you or someone you know needs help filling
out a FEMA application due to age or disability, help is available by calling United Way
2-1-1 Northeast Region.

FEMA Assistance for Immigrant Families


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FEMA helps the Household; the Family. If anyone in the family qualifies (eg. a child
born in the United States, or a father with a green card), then the FAMILY qualifies for
FEMA help.

FEMA Outreach Efforts Continue
Residents of the affected counties who have made application for Federal Assistance or
who plan on making application for federal assistance will be contacted by fully
credentialed Inspectors to schedule an appointment to inspect damage and to
determine eligibility for any funded programs. The Division of Homeland Security and
Emergency Services have established teams with our FEMA partners. These teams will
be visiting the affected areas of the State to conduct further outreach to those
residents who may be eligible and may be in need of assistance due to the most recent
disaster.

After Applying for FEMA Assistance
Inspectors contracted by the Federal Emergency Management Agency are contacting
New York residents who have applied for disaster assistance. These inspectors have
approved FEMA identification badges that include the inspectors name and photo, and
the name of the company under contract with FEMA. They will ask for information to
verify your name and address and registration with FEMA. They will NOT ask for a
Social Security number nor ask to be paid for the inspection. The FEMA
inspection is FREE, so beware of fraudulent individuals attempting to charge
for an inspection.

The inspection generally takes 30 - 40 minutes, during which the inspector will assess
disaster-related damage for both real and personal property and may take photos of
the interior and exterior of the damaged dwelling. The inspector will then enter
damage-related information into a handheld computer and send that data electronically
to FEMA. The inspector does not determine whether a registrant is eligible for
assistance, or the amount of a FEMA grant the individual may receive.

What to do if FEMA Assistance is Denied
A denial letter does not necessarily mean that an applicant is ineligible for assistance. It
may mean that the information provided is incomplete. Make sure that you have
submitted sufficient documentation of identity, ownership, and disaster damage.
Complete and return the U. S. Small Business Administration loan application as this is
an essential part of the recovery process as well. A letter from FEMA that states you
have been denied assistance because you are "INS-insured" is an indication that there
is an insurance issue. Call the FEMA helpline to update insurance information as soon as
it becomes available.

For more information on how to appeal a denial letter stating that you are ineligible for
disaster assistance click here
[http://www.fema.gov/assistance/process/case_review.shtm] and read about the
process that must be followed to appeal this decision from FEMA. Applicants have 60
days from the date of their determination letter to appeal the FEMA decision. All
appeals must be in writing and should include the disaster identification registration
number.


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Report False Damage Claims
If you suspect someone is filing false damage claims, please report it. Help FEMA make
sure that disaster aid goes only to those who deserve it. It is a violation of federal law
to file a false claim.
Report a false damage claim: Call (800) 323-8603 or E-mail:
DHSOIGHOTLINE@dhs.gov .

SBA Loans

SBA provides low interest disaster loans to homeowners, renters, businesses of all sizes
and private, non-profit organizations to repair or replace real estate, personal property,
machinery & equipment, inventory and business assets that have been damaged or
destroyed in a declared disaster.

Interest rates for these loans are low with terms up to 30 years. Loan amounts and
terms are set by the SBA and are based on each applicant’s financial condition.

To be considered for all forms of disaster assistance call the Federal Emergency
Management Agency (FEMA) at 800-621-FEMA (3362). The locations of Disaster
Recovery Centers and the loan application process can be obtained by calling the SBA
Customer Service Center at 800-659-2955 (800-877-8339 for the hearing impaired),
Monday through Friday from 8 a.m. to 6 p.m. EDT or by sending an e-mail to
disastercustomerservice@sba.gov.

Those affected by this disaster may complete loan applications online by visiting SBA’s
secure Web site. [https://disasterloan.sba.gov/ela/]

III. IMMEDIATE ASSISTANCE

The American Red Cross and the Salvation Army are considered First Responders in an
emergency. Necessities such as shelter, food, clothing, or cleaning materials can often
be obtained from these organizations. Clean-up plans are now being developed and will
be announced as soon as they are finalized. Check www.211neny.org for the most
current information.

American Red Cross
The Red Cross provides immediate emergency assistance to people affected by
disaster, such as; shelter, food and water, health and mental health services to address
basic human needs. The goal of Red Cross disaster relief is to enable individuals and
families to resume their normal daily activities independently.

The Red Cross also feeds emergency workers, handles inquiries from concerned family
members outside the disaster area, provides blood and blood products to disaster
victims, and helps those affected by disaster to access other available resources.




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To locate your local Red Cross Chapter, go to www.redcross.org and enter your zip
code under ―Find the Red Cross Nearest You‖. To access a current list of emergency
shelters that are open now go to http://app.redcross.org/nss-app/.

Information and Referral

Call 2-1-1 by simply dialing 2-1-1 from any phone to learn about your local
community resources. Each county has specific services set up for individuals and
families affected by the recent flooding. An experienced call specialist can help you find
the best and most current service available to meet your needs.

Emotional Support Lifeline

Stress can surface in many forms and often appears weeks or months after a traumatic
event. It may include anger, fatigue, loss of appetite, sleeplessness, nightmares,
depression, inability to concentrate, hyperactivity and/or increased alcohol or drug use.
If you or someone you know is experiencing distress or feeling overwhelmed by painful
emotions related to recent events, call Contact Lifeline 518-689-4673 where trained call
specialists can be reached. Translation services are available.

The National Suicide Prevention Lifeline is also a resource for victims. Disasters are
stressful and some victims may begin to feel like there is no way out/nowhere to turn.
By dialing 1-800-272-TALK (8255) victims will reach a trained operator ready to listen
and support them through this emotional period.

IV. MORE FEDERAL AND STATE DISASTER ASSISTANCE

Evacuation Routes

Evacuation routes for areas throughout NY are available at www.511ny.org or by
dialing 5-1-1. Other emergency evacuation information may be available in the Local
Resource section of this resource guide.

Emergency Shelter

A nearly real-time listing of Red Cross emergency shelters throughout the state is
accessible at http://app.redcross.org/nss-app/ or by calling your local Red Cross
chapter [http://www.redcross.org/cgi-bin/chapts-new.asp#NY]. A comprehensive list of
shelters that has been organized by county is also available in the Local Resource
section of this resource guide and is based upon information received from the
American Red Cross, Salvation Army and active network of volunteer organizations in
our state.

If you are evacuated, you need to bring your pets with you. Some shelters are pet
friendly, but many are not. Additionally, some counties have deployed their County
Animal Response Team to shelter animals. The NY Department of Agriculture and
Markets recommends that you ask a dependable friend or relative who lives some



                                                                                       13
distance from the evacuation area if you and your pets can stay with them until the all
clear is given.

An alternative is to find a pet friendly motel. Following are links to websites that can
help you do just that.
http://www.pet-friendly-hotels.net/pet-friendly-hotels-newyork.html
http://www.bringfido.com/lodging/state/new_york/

Health Concerns

In response to general health concerns in the aftermath of Hurricane/Tropical Storm
Irene, the Department of Health is disseminating information about prevention and
treatment of mold, disposal of spoiled food due to power outages and water concerns.
In addition they are advising people to get the Tetanus Shot. For more resources from
the Department of Health please visit their website: http://www.health.state.ny.us/

Business Recovery Assistance Services
The New York State Small Business Development Center is working to establish disaster
recovery location centers in your area, to assist you with disaster relief programs. If
you need immediate help with these relief programs (FEMA, SBA, NYBDC), please
contact the Albany Regional SBDC at 518-485-7647, the Mid-Hudson Region SBDC at
845-339-0025, the Stony Brook SBDC at 631-632-9837, or (800) 732-SBDC to find
your closest center.

Unemployment Assistance
Federal Disaster Unemployment Assistance (DUA) may be available for individuals,
including the self-employed, who are unemployed as a direct result of the damages
caused by a natural disaster, man-made disaster or terrorist attack. Call 1-888-209-
8124 and apply for DUA over the phone. The deadline for DUA applications is
October 3, 2011.

Document Replacement
The New York Department of Health-Vital Records can help you replace lost marriage,
birth and death certificates. For more information visit the website
http://www.health.state.ny.us/vital_records/ or contact by email
vr@health.state.ny.us. You may also visit the customer service center at:

Vital Records Customer Service Lobby:
800 North Pearl Street
2nd Floor - Room 200
Menands, NY 12204

The Vital Records customer service lobby is open Monday through Friday from
8:30 a.m. until 4:30 p.m. Eastern time, excluding holidays.
For those driving to 800 North Pearl Street, visitor parking, including handicap parking,
is available.




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Certain fees or payments required for the replacement of state documents will be
waived to allow victims of Hurricane Irene and Tropical Storm Lee to replace lost or
damaged state documents at no cost. The following agencies will waive certain
replacement document fees:

*Department of Motor Vehicles: registration certificate or license plate for a motor
vehicle, trailer, or motorcycle; non-driver identification card or driver’s license;
certificate of title; and registration certificate or number plate for a snowmobile, vessel,
limited use vehicle, or an all-terrain vehicle.

*Department of State: documents provided by the Division of Corporations or related to
the Uniform Commercial Code; barbering licenses; pocket card for real estate
salespersons and brokers; license, certification, or pocket card for real estate
appraisers, and other documents.

*Department of Health: certificates or certified transcripts of birth, and certificates of
live birth, death, or fetal death; certification, certified copy, or certified transcript of a
certificate of dissolution of marriage; and certified transcript of a marriage.

*Department of Taxation and Finance: highway use tax certificate or registration and a
fuel license or decal.

*State Liquor Authority: business licenses issued by the Authority.

* State Education Department: certificate of authorization to provide professional
engineering or land surveying services and registration certificates and licensing.

New York Drivers License or ID

Storm victims who wish to obtain a New York Driver’s License or ID will be required to
meet the New York documentation requirements. Visit http://www.nydmv.state.ny.us/
to download forms for new registration or driver’s license.

New or Replacement Social Security Card

Anyone receiving Social Security payments that have been interrupted can go to any
Social Security office to get an emergency payment. For information about changing
mailing addresses, obtaining a new card, direct deposit, or locating the nearest Social
Security office, call 1-800-772-1213 (TTY 1-800-325-0778) from 7 a.m. – 7 p.m./
Monday through Friday or go online at http://www.socialsecurity.gov.

Supplemental Security Income (SSI) and Social Security Disability Insurance
(SSDI)

Storm victims who already receive SSI and SSDI should contact the Social Security
Administration directly at 1-800-772-1213 to learn how checks may be reissued, cards
replaced or to report a change in address.



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Suspension of Federal Student Loan Payments
If you live in a federally declared disaster area, you may be eligible for relief that would
temporarily suspend your federal student loan payments. Relief will not be proactively
given to you—you must request it. You have different options for requesting relief,
depending on how you received your loans:

      For Direct Loan (DL) program loans: Call the Direct Loan Servicing Center at
       800.848.0979.
      For Federal Family Education Loan Program (FFELP) loans: Contact your lender
       directly or call 800.4FEDAID (800.433.3243).
      All borrowers can also contact the Federal Student Aid Ombudsman at
       877.557.2575 or 202.377.3800 for assistance.

   Learn more. [http://www.asa.org/repay/options/disaster/default.aspx]

Tax Relief

The IRS announced that it is providing tax relief to individual and business taxpayers
impacted by Hurricane/Tropical Storm Irene that include certain taxpayers in New York.
The tax relief postpones certain tax filing and payment deadlines to October 31, 2011.
It includes corporations and businesses that previously obtained an extension until
September 15, 2011, to file their 2010 returns and individuals and businesses that
received similar extensions until October 17. It also includes the estimated tax payment
for the third quarter of 2011, which would normally be due September 15.

For full details, including the start date for the relief in various locations and
information on how to claim a disaster loss by amending a prior-year tax return can be
found in tax relief announcements for individual states on www.irs.gov or
http://www.tax.ny.gov/pdf/notices/n11_8.pd The Department of Taxation and Finance
announced a one week extension as well. See
http://www.tax.ny.gov/pdf/notices/n11_9.pdf for more details. In addition a waiver of
the Highway Use Tax and IFTA Credentials has been authorized through November 23,
2011. See http://www.tax.ny.gov/pdf/notices/n11_7.pdf for more details on this waiver
designed to allow recovery transportation to work smoothly.

Property losses from natural disasters are tax-deductible. If you claim a casualty loss
resulting from a disaster, you may be asked to show:
    The kind of disaster and when it occurred
    The damage that was a direct result of the disaster
    Proof of ownership of the property
    Your income tax basis in the property; this is the total value of your home
       (original cost plus cost of any improvements) minus any depreciation claimed for
       income tax purposes.
    Fair market value before and after the disaster
    Insurance benefits, free repairs, restoration, and cleanup from disaster relief
       agencies.
Before and after photographs, receipts, canceled checks, deeds, purchase contracts,
and professional appraisals are good supporting evidence for casualty claims. For more


                                                                                          16
information, call the IRS at 1-800-829-3676 or visit www.irs.gov for forms and
information on how to contact specific units.

School Taxes-New York will grant a penalty and interest free extension to taxpayers in
affected areas for the payment of school taxes. School districts in affected counties
should request an extension from the Department of Tax and Finance as soon as
possible. School districts in the following counties are requesting extensions:

Broome: Binghamton; Chenango-Forks; Chenango Valley; Deposit; Johnson;
Susquehanna Valley; Union-Endicott; Vestal
Delaware: Andes; Roxbury; Sidney; Stamford
Essex: Moriah
Greene: Catskill; Hunter-Tannersville
Schoharie: Jefferson; Schoharie; Sharon Springs
Ulster: Marlboro; Onteora; New Paltz
Tioga: Candor
Washington: Granville; Hartford; Salem
Orange: Warwick Valley; Washingtonville
Hamilton: Wells

Additional school districts may be added as requests are processed.

Preserving Wet Documents

To preserve family treasures, review this informational link at the National Archives
www.archives.gov/preservation/disaster-response/guidelines.html.


Disaster Related Food Assistance
Food Stamp recipients who lost food as a result of Hurricane Irene may be eligible to
receive emergency replacement benefits. These benefits will only be issued to replace
food that was purchased with Food Stamps. New Yorkers who think they may be
eligible for replacement Food Stamp benefits can contact their local department of
social services, or visit http://otda.ny.gov/programs/applications/2291.pdf, fill out the
form and submit it to their local social services office to request replacement. A list of
county departments of social services can be found at:
http://otda.ny.gov/workingfamilies/dss.asp.

Households that do not currently receive Food Stamp assistance can check their
eligibility quickly, easily and confidentially, and apply online, by visiting
myBenefits.ny.gov.

The Disaster Food Stamp Benefits Program for residents in counties affected by
Hurricane Irene is available starting 9/22 in Albany, Delaware, Dutchess, Essex,
Greene, Montgomery, Orange, Schenectady, Schoharie, Ulster, and Westchester. These
counties will accept applications for at least seven days.




                                                                                         17
The program for residents in counties affected by Tropical Storm Lee is available
starting 9/23 in Broome, Delaware, Schenectady and Tioga Counties.

To qualify for disaster benefits, applicants:

      Must have lived in one of the designated counties at the time of the disaster.
       Applicants may be eligible if they are temporarily living outside of the disaster
       area but within the State at the time of the disaster.
      Must plan on purchasing food during the month of September.
      Must have experienced at least one of the following:
      Loss of food or food stamp benefits; Damage to, or the destruction of, the
       household’s home or self-employment business; Disaster-related expenses not
       expected to be reimbursed during the month of September (e.g. home or
       business repairs, temporary shelter expenses, etc.); Loss or inaccessibility of
       income including reduction or termination of income, or a delay in receipt of
       income for half a month; Inaccessible liquid resources (e.g. banks are closed due
       to the disaster).

To find out where to apply for disaster food stamp benefits, call 1-800-342-3009 or
your local department of social services


EBT recipients:
Stretch your dollars at the farmers market now through October: for every $5 worth of
EBT tokens purchased, you'll receive a $2 coupon which can be redeemed for fruit or
vegetables with eligible vendors. Purchasing $20 in EBT tokens? Receive an extra $8 in
coupons!

This is an emergency extension of the Farmers Market Nutrition Program to aid in flood
relief. Only fruits and vegetables may be purchased with the coupons. Coupons expire
November 15, 2011 and may be used with the following vendors at the Schenectady
Green Market, to purchase fruits and vegetables only: Barber's Farm, Buhrmaster
Farm, Cornell Farm, Free Bird Farm, Maynard Farms, Migliorelli Farm, Shushan Valley
Hydro Farm, Hope Valley Farm, Quincy Farm, and Wellington's Herbs and Spices."


Housing

There are a variety of local organizations working to develop housing options.
For other information, dial 2-1-1 for local referrals.

The NY Housing Search Resource provides an online resource tool for finding
affordable rental properties; it can be accessed at http://www.nyhousingsearch.gov/ or
by calling Toll Free: 1-877-428-8844 and for TTD/TTY: 7-1-1

USDA'S Rural Development is encouraging residents affected by the disaster to
immediately apply for funding assistance under Rural single family housing loan
and grant programs. Funds are available for housing repair, rehabilitation and

                                                                                      18
home purchases. For home financing, USDA will assist with expediting lender
approval and approval for access to the Guaranteed Underwriting Services; and
offer streamlined loan processing. Individuals needing payment assistance on
their existing USDA Rural Development Single and Multi-family loans are
encouraged to contact the Centralized Servicing Center at (800) 414-1226.

Employment
NY Works: Neighborhood Rebuilding Corps has been launched to provide temporary
work to several hundred unemployed New Yorkers for a three month period to assist in
rebuilding and reconstruction efforts. The program provides temporary employment
that will enable individuals to reenter the workforce by doing disaster recovery work.
Temporary workers will be trained to perform demolition, cleaning, repair, renovation,
and reconstruction of damaged and destroyed public structures, facilities, and property
that are located within designated disaster areas. The first priority is to get those
workers who are temporarily or permanently unemployed as a result of the storm back
to work. Under this program, New York will hire part-time workers for approximately 20
weeks at an average wage of $15 per hour. Most of these workers will be directly
employed by the State Labor Department and some will be employed by the affected
counties.

Change of Address

A change of address form is available online at http://www.usps.com or at any U.S.
Postal Service location. Please be sure when you find permanent housing that your
address is current and that FEMA has also been notified if you are expecting assistance.
Legal Services

The Bar Association is offering free 30-minute consultations to anyone affected by the
hurricane and flooding. Contact:

NEW YORK STATE BAR ASSOCIATION
LAWYER REFERRAL AND INFORMATION
SERVICE
One Elk Street
Albany, NY 12207
(800) 342-3661 Service/Intake

Your Rights as a Renter

Rent Abatement and Security Deposits
If you are a tenant and you have been displaced as a result of the storm, you may be
entitled to a return of part of the rent you paid if you are unable to live in your home
during that period of time. You also may not have to pay your rent for the months after
that if you are not able to go back into your apartment. Finally, if you are able to return
to your apartment, but it is not completely habitable, you may not have to pay all the
rent




                                                                                         19
Your displacement due to this natural disaster, may also entitle you to have your
security deposit returned quickly. A landlord must return your security deposit within
five business days if:

      The displacement is cause by fire, flood, condemnation or evacuation; and
      An authorized public official posts the premises with a notice prohibiting
       occupancy, or
      A building inspector has certified within 48 hours that displacement is expected
       to continue longer than seven days and has so notified the owner in writing.

Caring for Pets

Once you and your pets return to your home, be careful about allowing your pets
outdoors unattended and off-leash. The floods may have altered familiar scents and
landmarks and your pet could easily get confused and become lost.

In addition, sharp objects, downed electric lines, fallen trees and other debris, or
contaminated water could present a real danger to your pet. Raccoons, skunks or
other wild animals may have entered the area and could also present a danger to your
pets.

If any animals are lost during the disaster, contact veterinarians, humane societies, pet
shelters, and other facilities that might house animals. Be prepared to identify and
document ownership when claiming lost livestock. The United States Department of
Agriculture Missing Pet Network at www.missingpet.net may be of assistance.

Caring for Farm Animals
Many areas lost power for days as a result of the storm. If you are a farmer with herds
of animals and are experiencing difficulties getting adequate food or water for your
herds as a result of this disaster event contact your County Office of Emergency
Management for assistance in solving the issue on a local level. Empire State Animal
Response may have resources and/or connections to assist the farmers to learn more:
http://www.empiresart.org/.

If you or someone you know has an agricultural or animal care issue related to the
storm you may also contact New York Department of Agriculture. Here is a link to find
the county office http://www.nys-soilandwater.org/contacts/county_offices.html or to
learn more about assistance programs read more at
http://www.agmkt.state.ny.us/AD/release.asp?ReleaseID=1976 The following contacts
may be able to assist farms with their needs for recovery:

 NEW YORK STATE FARM SERVICE AGENCY             James Barber
 441 S SALINA ST                                State Executive Director
 SYRACUSE, NY 13202-2450                        (315) 477-6303
                                                (315) 477-6324 fax
 (315) 477-6303
                                                James.Barber@ny.usda.gov
 (315) 477-6323 Fax
 Mailing Address:                               REBECCA L DESORBE


                                                                                          20
 441 S SALINA ST RM 536                         Farm Loan Manager
 SYRACUSE, NY 13202-2450                        (518) 692-9940
                                                rebecca.desorbe@ny.usda.gov
 FSA State Web Site

Rural resources:
Greenwich Service Center                    Schoharie Service Center
2530 State Route 40                         108 Holiday Way
Greenwich, NY 12834                         Schoharie, NY 12157
Voice: (518) 692-9940, ext. 4               Voice: (518) 295-8600, ext. 4
Fax: (518) 692-2203                         Fax: (518) 295-8620

Counties served: Warren,                    Counties served: Fulton, Greene
Washington, Hamilton, Essex,                Montgomery, Schenectady, Albany,
Rensselaer, Saratoga,                       Schoharie, Otsego, Delaware


The Farm Service Agency is offering the following programs:

      Supplemental Revenue Assistance Payments (SURE) Program - provides financial
       assistance for crop production and or quality losses due to a natural disaster.

      Emergency Assistance for Livestock, Honey Bees, and Farm-Raised Fish (ELAP) -
       provides emergency relief to producers of livestock, honey bees, and farm-raised
       fish. Covers losses from disaster such as adverse weather or other conditions,
       such as hurricanes and flooding not adequately covered by any other disaster
       program.

      Livestock Forage Disaster Program (LFP) - provides financial assistance to
       producers who suffered grazing losses due to drought or fire.

      Livestock Indemnity Program (LIP) - provides assistance to producers for
       livestock deaths that result from disaster.

      Emergency Farm Loans - producers can borrow up to 100 percent of actual
       production or physical losses, to a maximum amount of $500,000.

      Emergency Conservation Program (ECP) - provides emergency funding and
       technical assistance for farmers and ranchers to rehabilitate farmland damaged
       by natural disasters and for carrying out emergency water conservation
       measures in periods of severe drought.

Forage Exchange Established
A new online forage exchange created by Cornell Cooperative Extension is now
available to ensure that flooded New York farms will not run out of feed for their
livestock.
Hurricane Irene devastated many New York Farms, damaged others, and left still other
farms relatively untouched. Many flood-damaged farms are in desperate need of feed


                                                                                        21
and forage. The Forage Exchange provides an online venue for farmers who have
available feed and forage to post that information, and for farmers in need to locate
feed and forage. All transactions (including making arrangements for transportation)
will take place between the farmers themselves.
The Forage Exchange is posted online. Cooperative Extension created the Exchange in
cooperation with the New York Farm Bureau and the New York State Department of
Agriculture and Markets.

New York FarmNet
FarmNet is a comprehensive program that provides farm families with a network of
information, contacts and services to aid them in times of crisis. FarmNet staff offer
financial and personal counseling to New York farmers during times of adversity, all at
no cost to the farmer. To learn more about New York FarmNet’s services, visit their
website or contact them at 1-800-547-FARM (3276)

If you wish to contribute to FarmNet, please send monetary donations to NY Farm Net,
415 Warren Hall, Ithaca, NY 14853-7801.


Financial Services and Consumer Advice
If you believe you have been the victim of a fraud, or if you want to find out how to
avoid fraud when making purchases and paying for services, contact the NY Division of
Consumer Protection by telephone at 1-800-697-1220; or by mail at 5 Empire State
Plaza, Suite 2101, Albany, New York 12223

Other Resources Include:

Better Business Bureau
100 Bryant Woods South Amherst, NY 14228
(716)881-5222 - (800)828-5000 - FAX: (716)883-5349
 9 a.m. - 4:30 p.m. Monday through Friday

Consumer Credit Counseling Service
Call 2-1-1 for the nearest location

Fraud Detection
FEMA fraud detection 1-800-323-8603

Insurance Information
National Flood Insurance Program
 (Customer Service) 1-800-427-4661
 (Existing Policies)   1-800-638-6620

Insurance Complaints and Assistance
New York Department Insurance Department
Information and Complaints     1-800-342-3736

To learn more go to http://www.ins.state.ny.us/.


                                                                                      22
Veterans Benefits
U.S. Department of Veteran Affairs
       1-800-827-1000
TTY 1-800-829-4833
Or online at www.va.gov




                                     23
V. LOCAL COUNTY RESOURCES
This section of our Guide is being continuously updated. It will be filled in rapidly as the
storm passes and recovery plans are put into place. Please send any resources you
think should be included to submit@211neny.org.

                                                 Food Pantries
 Greene County Services                          Rental Deposit Assistance * Disaster
                                                 Victims
AMERICAN RED CROSS OF                            Undesignated Temporary Financial
NORTHEASTERN NEW YORK                            Assistance
33 Everett Road
Albany, NY 12205                                 FEDERAL EMERGENCY
(518) 458-8111 Administrative                    MANAGEMENT
(800) 831-0927 Toll Free                         AGENCY
Services                                         (800) 827-8112 FAX
Disaster Related                                 (800) 462-7585 TDD
Clothing/Emergency Supplies                      (800) 621-3362 Toll Free - 800 Line
Disaster Related Drinking Water                  800-621-FEMA
Post Disaster Food Services                      Services
Red Cross Disaster Service Centers               Federal Emergency Management
                                                 Agency Offices
CATHOLIC CHARITIES OF
COLUMBIA                                         GREENE COUNTY DEPARTMENT OF
AND GREENE COUNTIES                              EMERGENCY SERVICES
431 East Allen Street                            (518) 622-3643 Service/Intake
Hudson, NY 12534                                 Services
(518) 828-8660 Administrative                    County Offices of Emergency
Services                                         Services
School Supplies
Undesignated Temporary Financial                 GREENE COUNTY DEPARTMENT OF
Assistance                                       SOCIAL SERVICES
                                                 411 Main Street Suite 238
CATHOLIC CHARITIES OF THE                        Catskill, NY 12414
DIOCESE OF ALBANY                                (518) 719-3700 Service/Intake
40 North Main Avenue                             (877) 794-9268 Toll Free
Albany, NY 12203                                 Services
(518) 453-6650 Administrative                    Rent Payment Assistance
Services                                         Undesignated Temporary Financial
General Furniture Provision                      Assistance

COMMUNITY ACTION OF GREENE                       IN OUR OWN VOICES
COUNTY                                           245 Lark Street
53 South Jefferson Avenue                        Albany, NY 12210
Catskill, NY 12414                               (518) 432-4188 Administrative
(518) 943-9205 Administrative                    Services
(518) 943-9211 Emergency - Domestic              School Supplies
Violence Hotline
Services                                         MOHAWK AND HUDSON RIVER


                                                                                          24
HUMANE SOCIETY                          Albany, NY 12205
3 Oakland Avenue                        (518) 458-8111 Administrative
Menands, NY 12204                       (518) 459-8268 FAX
(518) 434-8128 Administrative           (800) 831-0927 Toll Free
Services                                Services
Disaster Related Animal Shelters        Disaster Related
                                        Clothing/Emergency Supplies
NEW YORK STATE BAR                      Disaster Related Drinking Water
ASSOCIATION                             Post Disaster Food Services
LAWYER REFERRAL AND                     Red Cross Disaster Service Centers
INFORMATION
SERVICE                                 CATHOLIC CHARITIES OF FULTON
One Elk Street                          AND
Albany, NY 12207                        MONTGOMERY COUNTIES
(800) 342-3661 Service/Intake           4 Nicholas Street
Services                                Johnstown, NY 12095
Post Disaster Legal Counseling          (518) 842-3384 Domestic
Services                                Violence/Crime Victims Hotline
                                        (518) 842-4202 Ext. 3105
NEW YORK STATE EMERGENCY                Administrative
MANAGEMENT OFFICE
(518) 292-2322 Service/Intake - Flood   Sites
Donations                               1. CATHOLIC CHARITIES OF FULTON
(518) 292-2200 Service/Intake           COUNTY
Services                                4 Nicholas Street
Disaster Donations Coordination         Johnstown, NY 12095
State Offices of Emergency Services      (518) 762-8313 Administrative
                                        Services
                                        Undesignated Temporary Financial
UNITED WAY OF THE GREATER               Assistance
CAPITAL
REGION                                  2. CATHOLIC CHARITIES OF
One United Way                          MONTGOMERY
PO Box 13865                            COUNTY
Albany, NY 12205                        1 Kimball Street
(518) 456-2200 Administrative           Amsterdam, NY 12010
Services                                (518) 842-4202 Service/Intake
Disaster Related Volunteer              Services
Opportunities                           Food Pantries
                                        Rent Payment Assistance
                                        Rental Deposit Assistance
Montgomery County Services              Undesignated Temporary Financial
                                        Assistance
                                        School Supplies

AMERICAN RED CROSS OF
NORTHEASTERN NEW YORK
33 Everett Road


                                                                         25
FEDERAL EMERGENCY                     4. FULMONT NORTHVILLE
MANAGEMENT                            OUTREACH CENTER
AGENCY                                202 North Third Street
(800) 827-8112 FAX                    Northville, NY 12134
(800) 462-7585 TDD                    (518) 863-2177 Service/Intake
(800) 621-3362 Toll Free - 800 Line   (518) 863-2177 Administrative
800-621-FEMA                          Services
Services                              Food Pantries
Federal Emergency Management          General Clothing Provision
Agency Offices
                                      5. FULMONT GLOVERSVILLE
FULMONT COMMUNITY ACTION              OUTREACH SITE
AGENCY                                39 Church Street
Montgomery County Annex Building      Gloversville, NY 12078
20 Park Street                        (518) 725-7110 Administrative
PO Box 835                            (518) 725-7110 Service/Intake
Fonda, NY 12068                       Services
(518) 853-3011 Administrative         Food Pantries
                                      General Clothing Provision
Sites
1. FULMONT COMMUNITY ACTION
AGENCY                                IN OUR OWN VOICES
20 Park Street                        245 Lark Street
PO Box 835                            Albany, NY 12210
Fonda, NY 12068                       (518) 432-4188 Administrative
(518) 853-3011 Administrative         (518) 432-4123 FAX
Services                              Services
Food Pantries                         School Supplies
General Clothing Provision

2. FULMONT-AMSTERDAM                  LIFE SAVER MINISTRIES
OUTREACH CENTER                       16 East Pine Street
1200 Riverfront Center                Gloversville, NY 12078
Amsterdam, NY 12010                   (518) 725-5777 Administrative
(518) 842-0790 Administrative         (800) 648-4357 Helpline
Services                              Services
Food Pantries                         Baby Clothing
General Clothing Provision
                                      MOHAWK AND HUDSON RIVER
3. FULMONT FORT PLAIN OUTREACH        HUMANE
CENTER                                SOCIETY
74 Main Street                        3 Oakland Avenue
Fort Plain, NY 13339                  Menands, NY 12204
(518) 993-3230 Service/Intake         (518) 434-8128 Administrative
Services                              Services
Food Pantries                         Disaster Related Animal Shelters
General Clothing Provision



                                                                         26
MONTGOMERY COUNTY                       Personal/Grooming Supplies
DEPARTMENT OF
SOCIAL SERVICES
County Office Building                  SALVATION ARMY - AMSTERDAM
64 Broadway                             267 Market Street
PO Box 745                              Amsterdam, NY 12010
Fonda, NY 12068                         (518) 842-9941 Administrative
 (518) 853-4646 Service/Intake          Services
Services                                Food Pantries
Undesignated Temporary Financial
Assistance
                                        UNITED METHODIST CHURCH/
MONTGOMERY COUNTY EMERGENCY             DOLGEVILLE FOOD PANTRY
MANAGEMENT OFFICE                       21 North Helmer Street
(518) 853-4011 Service/Intake           Dolgeville, NY 13329
Services                                (518) 429-9741 Administrative
County Offices of Emergency             Services
Services                                Food Pantries

NEW YORK STATE BAR                      UNITED WAY OF THE GREATER
ASSOCIATION                             CAPITAL
LAWYER REFERRAL AND                     REGION
INFORMATION                             One United Way
SERVICE                                 PO Box 13865
One Elk Street                          Albany, NY 12205
Albany, NY 12207                        (518) 456-2200 Administrative
 (800) 342-3661 Service/Intake          Services
Services                                Disaster Related Volunteer
Post Disaster Legal Counseling          Opportunities
Services


NEW YORK STATE EMERGENCY                  Rensselaer County Services
MANAGEMENT OFFICE
(518) 292-2322 Service/Intake - Flood   AMERICAN RED CROSS OF
Donations                               NORTHEASTERN NEW YORK
(518) 292-2200 Service/Intake           33 Everett Road
Services                                Albany, NY 12205
Disaster Donations Coordination         (518) 458-8111 Administrative
State Offices of Emergency Services     (800) 831-0927 Toll Free
                                        Services
OUR LADY OF FATIMA                      Disaster Related
1735 Alexander Road                     Clothing/Emergency Supplies
PO Box 219                              Disaster Related Drinking Water
Delanson, NY 12053                      Post Disaster Food Services
(518) 895-2788 Administrative           Red Cross Disaster Service Centers
Services
Food Pantries


                                                                         27
BETHANY HOSPITALITY CENTER       CIRCLES OF MERCY
27 State Street                  11 Washington Street
PO Box 1563                      Rensselaer, NY 12144
Troy, NY 12180                   (518) 462-0899 Administrative
(518) 273-3529 Administrative    (518) 462-2892 FAX
Services                         Public transportation accessible.
General Clothing Provision       Services
                                 Baby Clothing
BIRTHRIGHT OF ALBANY             General Furniture Provision
586 Central Avenue
Albany, NY 12206
(518) 438-2978 Administrative    COMMISSION ON ECONOMIC
Services                         OPPORTUNITY FOR THE GREATER
Baby Clothing                    CAPITAL REGION
                                 2331 Fifth Avenue
CATHOLIC CHARITIES OF THE        Troy, NY 12180
DIOCESE OF ALBANY                (518) 272-6012 Administrative
40 North Main Avenue
Albany, NY 12203                 Sites
(518) 453-6650 Administrative    1. CEO NURTURING CENTER
                                 2328 5th Avenue
Sites                            Troy, NY 12180
1. CATHOLIC CHARITIES OF THE     (518) 272-6012 Administrative
DIOCESE OF                       Services
ALBANY                           Work Clothing
40 North Main Avenue             .
Albany, NY 12203                 2. JOSEPH L. BRUNO FAMILY
(518) 453-6650 Administrative    RESOURCE
Services                         CENTER
General Furniture Provision      2328 Fifth Avenue
                                 Troy, NY 12180
2. CATHOLIC CHARITIES            (518) 272-6012 Administrative
CONSERNS-U                       Services
23 Academy Street                Rent Payment Assistance
PO Box 765
Rensselaer, NY 12144             FEDERAL EMERGENCY
 (518) 463-8571 Service/Intake   MANAGEMENT
Services                         AGENCY
School Clothing and Supplies     (800) 827-8112 FAX
                                 (800) 462-7585 TDD
3. REACH                         (800) 621-3362 Toll Free - 800 Line
3055 New York 43                 800-621-FEMA
Averill Park, NY 12018           Services
 (518) 463-8571 Service/Intake   Federal Emergency Management
Services                         Agency Offices
School Clothing


                                                                       28
                                    (800) 342-3661 Service/Intake
FIRST BAPTIST SOUP KITCHEN          Services
82 3rd Street                       Post Disaster Legal Counseling
Troy, NY 12180                      Services
(518) 273-8561 Administrative
Services                            NEW YORK STATE EMERGENCY
General Clothing Provision          MANAGEMENT OFFICE
Personal/Grooming Supplies          (518) 292-2322 Service/Intake - Flood
                                    Donations
IN OUR OWN VOICES                   (518) 292-2200 Service/Intake
245 Lark Street                     Services
Albany, NY 12210                    Disaster Donations Coordination
(518) 432-4188 Administrative       State Offices of Emergency Services
(518) 432-4123 FAX
Services                            RENSSELAER COUNTY CHAPTER
School Supplies                     NYSARC
                                    79 102nd Street
MOHAWK AND HUDSON RIVER             Troy, NY 12180
HUMANE                              (518) 274-3110 Administrative
SOCIETY
3 Oakland Avenue                    Sites
Menands, NY 12204                   1. FAMILY SUPPORTS SERVICES
(518) 434-8128 Administrative       415 River Street, 2nd Floor
Services                            Troy, NY 12180
Animal Shelters                     (518) 272-1522 FAX
Disaster Related Animal Shelters    (518) 272-3805 Service/Intake
                                    Services
                                    Undesignated Temporary Financial
MOUNT IDA FOOD PANTRY               Assistance
560 Congress Street                 Developmental Disabilities
Troy, NY 12180
(518) 272-1115 Service/Intake       RENSSELAER COUNTY DEPARTMENT
Services                            OF
General Clothing Provision          SOCIAL SERVICES
                                    127 Bloomingrove Drive
                                    Troy, NY 12180
NASSAU RESOURCE CENTER              (518) 687-3709 Administrative
(518) 766-9014 Administrative       (518) 833-6000 Administrative
Public transportation accessible.    (518) 687-3700 Service/Intake - Child
Services                            Protective Services
General Clothing Provision
                                    Sites
NEW YORK STATE BAR                  1. RENSSELAER COUNTY
ASSOCIATION                         DEPARTMENT OF SOCIAL
LAWYER REFERRAL AND                 SERVICES
INFORMATION SERVICE                 127 Bloomingrove Drive
One Elk Street                      Troy, NY 12180
Albany, NY 12207                    (518) 833-6000 Administrative


                                                                        29
(518) 687-3709 Administrative       (518) 274-5920 Ext. 201 Administrative
 (518) 687-3700 Service/Intake      (518) 271-1909 FAX
Undesignated Temporary Financial    Public transportation accessible.
Assistance *                        Services
Substance Abusers                   General Furniture Provision

2. RENSSELAER COUNTY                UNITED WAY OF THE GREATER
DEPARTMENT OF SOCIAL                CAPITAL REGION
SERVICES PUBLIC ASSISTANCE          One United Way
DIVISION                            PO Box 13865
1801 6th Avenue                     Albany, NY 12205
Troy, NY 12180                      (518) 456-2200 Administrative
(518) 833-6000 Administrative       (518) 456-2839 FAX
(518) 270-3947 Administrative       Public transportation accessible.
Public transportation accessible.   Services
Services                            Disaster Related Volunteer
Rent Payment Assistance             Preparedness/Mobilization
Undesignated Temporary Financial    Programs
Assistance
                                    UNITY HOUSE OF TROY
RENSSELAER COUNTY PUBLIC            33 Second Street
SAFETY                              Troy, NY 12180
DEPARTMENT                          (518) 274-2607 Administrative
(518) 270-4160 Service/Intake       (518) 272-2370 Emergency - Domestic
(518) 266-7652 Service/Intake       Violence
Services                             (518) 272-2352 Service/Intake
County Offices of Emergency
Services                            Sites
                                    1. UNITY HOUSE STREET MINISTRY
ROARKE CENTER                       2431 Sixth Avenue
107 4th Street                      Troy, NY 12180
Troy, NY 12180                      (518) 272-2352 Administrative
(518) 273-8351 Administrative       Services
(518) 270-0579 FAX                  Clothing Vouchers
Services
Rent Payment Assistance             YWCA OF THE GREATER CAPITAL
                                    REGION
SALVATION ARMY - TROY               21 First Street
410 River Street                    Troy, NY 12180
Troy, NY 12180                      (518) 274-7100 Administrative
(518) 272-4901 Administrative       Services
Services                            General Clothing Provision
School Supplies                     Rent Payment Assistance * Single
                                    Mothers

TROY AREA UNITED MINISTRIES
392 Second Street
Troy, NY 12180


                                                                        30
Schoharie County Services            FEDERAL EMERGENCY
                                     MANAGEMENT
AMERICAN RED CROSS OF                AGENCY
NORTHEASTERN NEW YORK                (800) 827-8112 FAX
33 Everett Road                      (800) 462-7585 TDD
Albany, NY 12205                     (800) 621-3362 Toll Free - 800 Line
(518) 458-8111 Administrative        800-621-FEMA
 (800) 831-0927 Toll Free            Services
Services                             Federal Emergency Management
Disaster Related                     Agency Offices
Clothing/Emergency Supplies          FULMONT COMMUNITY ACTION
Disaster Related Drinking Water      AGENCY
Post Disaster Food Services          Montgomery County Annex Building
Red Cross Disaster Service Centers   20 Park Street
                                     PO Box 835
BRAMAN HALL FOOD PANTRY              Fonda, NY 12068
DUANESBURG FLORIDA BAPTIST           (518) 853-3011 Administrative
CHURCH
7967 State Route 30                  Sites
PO Box 9 Braman's Corner             1. FULMONT COMMUNITY ACTION
Delanson, NY 12053                   AGENCY
(518) 868-2047 Service/Intake        20 Park Street
Services                             PO Box 835
Food Pantries                        Fonda, NY 12068
                                     (518) 853-3011 Administrative
CATHOLIC CHARITIES OF                Services
SCHOHARIE                            Food Pantries
COUNTY                               General Clothing Provision
489 W. Main Street
Cobleskill, NY 12043                 2. FULMONT-AMSTERDAM
(518) 234-3581 Administrative        OUTREACH CENTER
Services                             1200 Riverfront Center
Food Pantries                        Amsterdam, NY 12010
General Furniture Provision *        (518) 842-0790 Administrative
Disaster Victims                     Services
Household Goods * Disaster Victims   Food Pantries
Undesignated Temporary Financial     General Clothing Provision
Assistance
                                     3. FULMONT FORT PLAIN OUTREACH
CATHOLIC CHARITIES OF THE            CENTER
DIOCESE                              74 Main Street
OF ALBANY                            Fort Plain, NY 13339
40 North Main Avenue                 (518) 993-3230 Service/Intake
Albany, NY 12203                     Services
(518) 453-6650 Administrative        Food Pantries
Services                             General Clothing Provision
General Furniture Provision



                                                                           31
4. FULMONT NORTHVILLE                   State Offices of Emergency Services
OUTREACH CENTER
202 North Third Street                  SCHOHARIE COUNTY COMMUNITY
Northville, NY 12134                    ACTION PROGRAM
(518) 863-2177 Service/Intake           795 East Main Street Suite 5
(518) 863-2177 Administrative           Cobleskill, NY 12043
Services                                 (518) 234-2568 Service/Intake
Food Pantries                           (518) 296-8523 Service/Intake
General Clothing Provision              Services
                                        Food Pantries * Disaster Victims
5. FULMONT GLOVERSVILLE                 General Clothing Provision *
OUTREACH SITE                           Disaster Victims
39 Church Street                        Personal/Grooming Supplies *
Gloversville, NY 12078                  Disaster Victims
(518) 725-7110 Administrative           Food Pantries
(518) 725-7110 Service/Intake           Rent Payment Assistance
Public transportation accessible.       Winter Clothing * Children
Services
Food Pantries                           SCHOHARIE COUNTY DEPARTMENT
General Clothing Provision              OF
                                        SOCIAL SERVICES
MOHAWK AND HUDSON RIVER                 284 Main Street
HUMANE SOCIETY                          PO Box 687
3 Oakland Avenue                        Schoharie, NY 12157
Menands, NY 12204                       (518) 295-8334 Administrative
(518) 434-8128 Administrative           Services
Services                                Undesignated Temporary Financial
Disaster Related Animal Shelters        Assistance

NEW YORK STATE BAR                      SCHOHARIE COUNTY EMERGEMENCY
ASSOCIATION                             MANAGEMENT OFFICE
LAWYER REFERRAL AND                     (518) 337-4093 Service/Intake
INFORMATION                             Services
SERVICE                                 County Offices of Emergency
One Elk Street                          Services
Albany, NY 12207                        Disaster Related Animal Shelters
 (800) 342-3661 Service/Intake
Services                                UNITED WAY OF THE GREATER
Post Disaster Legal Counseling          CAPITAL REGION
Services                                One United Way
                                        PO Box 13865
NEW YORK STATE EMERGENCY                Albany, NY 12205
MANAGEMENT OFFICE                       (518) 456-2200 Administrative
(518) 292-2322 Service/Intake - Flood   (518) 456-2839 FAX
Donations                               Public transportation accessible.
(518) 292-2200 Service/Intake           Services
Services                                Disaster Related Volunteer
Disaster Donations Coordination         Opportunities


                                                                            32
                                     Food Pantries
                                     General Clothing Provision
 Schenectady County Services         Personal/Grooming Supplies
                                     Rent Payment Assistance
                                     Rental Deposit Assistance
ALPHA PREGNANCY CARE CENTER
518 Clinton Avenue                   BIRTHRIGHT OF ALBANY
Albany, NY 12206                     586 Central Avenue
(518) 462-2188 Administrative        Albany, NY 12206
                                     (518) 438-2978 Administrative
Sites                                Services
ALPHA PREGNANCY CARE                 Baby Clothing
SCHENECTADY
967 Albany Street                    BRAMAN HALL FOOD PANTRY
Schenectady, NY 12307                DUANESBURG FLORIDA BAPTIST
(518) 688-2678 FAX                   CHURCH
Services                             7967 State Route 30
Baby Clothing                        PO Box 9 Braman's Corner
                                     Delanson, NY 12053
AMERICAN RED CROSS OF                (518) 868-2047 Service/Intake
NORTHEASTERN NEW YORK                Services
33 Everett Road                      Food Pantries
Albany, NY 12205
(518) 458-8111 Administrative        CITY MISSION OF SCHENECTADY
 (800) 831-0927 Toll Free            425 Hamilton Street
Services                             Schenectady, NY 12301
Disaster Related                     (518) 346-2275 Administrative
Clothing/Emergency Supplies          (518) 346-2470 FAX
Disaster Related Drinking Water      Public transportation accessible.
Post Disaster Food Services          Services
Red Cross Disaster Service Centers   Work Clothing

ANIMAL PROTECTIVE FOUNDATION         COMMISSION ON ECONOMIC
OF                                   OPPORTUNITY FOR THE GREATER
SCHENECTADY                          CAPITAL REGION
53 Maple Avenue                      2331 Fifth Avenue
Scotia, NY 12302                     Troy, NY 12180
(518) 374-3944 Administrative        (518) 272-6012 Administrative
Services
Animal Shelters                      Sites
                                     1. CEO NURTURING CENTER
BETHESDA HOUSE OF SCHENECTADY        2328 5th Avenue
834 State Street                     Troy, NY 12180
Schenectady, NY 12307                (518) 272-6012 Administrative
(518) 374-7873 Administrative        Services
(518) 374-5133 FAX                   Work Clothing
Public transportation accessible.
Services


                                                                         33
FEDERAL EMERGENCY                     School Supplies
MANAGEMENT
AGENCY
(800) 827-8112 FAX                    LIGHTHOUSE FOOD PANTRY
(800) 462-7585 TDD                    2739 Hamburg Street
(800) 621-3362 Toll Free - 800 Line   Schenectady, NY 123 035
800-621-FEMA                          (518) 355-2277 Administrative
Services                              Public transportation accessible.
Federal Emergency Management          Services
Agency Offices                        Food Pantries
                                      Personal/Grooming Supplies
FIRST BAPTIST CHURCH                  General Clothing Provision
202 Milton Avenue
Ballston Spa, NY 12020                MOHAWK AND HUDSON RIVER
(518) 885-8361 Administrative         HUMANE SOCIETY
Services                              3 Oakland Avenue
Food Pantries                         Menands, NY 12204
                                      (518) 434-8128 Administrative
FIRST UNITED METHODIST CHURCH         Services
603 State Street                      Disaster Related Animal Shelters
Schenectady, NY 12305
(518) 374-4403 Administrative         NEW YORK STATE BAR
Services                              ASSOCIATION
Personal/Grooming Supplies            LAWYER REFERRAL AND
                                      INFORMATION
HABITAT FOR HUMANITY OF               SERVICE
SCHENECTADY COUNTY                    One Elk Street
1957 foster Avenue                    Albany, NY 12207
PO Box 9043                           (518) 487-5699 FAX
Schenectady, NY 12309                 (800) 342-3661 Service/Intake
(518) 395-3412 Administrative         Services
Services                              Post Disaster Legal Counseling
General Furniture Provision           Services

HOME FURNISHINGS PROGRAM              NEW YORK STATE EMERGENCY
603 State Street                      MANAGEMENT OFFICE
Schenectady, NY 12305                 (518) 292-2322 Service/Intake - Flood
(518) 346-2444 Administrative         Donations
Services                              (518) 292-2200 Service/Intake
General Furniture Provision           Services
Household Goods                       Disaster Donations Coordination
                                      State Offices of Emergency Services
IN OUR OWN VOICES
245 Lark Street                       OUR LADY OF FATIMA
Albany, NY 12210                      1735 Alexander Road
(518) 432-4188 Administrative         PO Box 219
(518) 432-4123 FAX                    Delanson, NY 12053
Services                              (518) 895-2788 Administrative


                                                                          34
Services
Food Pantries                   SCHENECTADY COMMUNITY ACTION
Personal/Grooming Supplies      PROGRAM
                                913 Albany Street
REFRESHING SPRINGS CHURCH       Schenectady, NY 12307
327 Georgetta Dix Plaza         (518) 374-9181 Administrative
Schenectady, NY 12307           Services
(518) 346-5303 Administrative   Rent Payment Assistance
Services                        Rental Deposit Assistance
Food Pantries

SALVATION ARMY - ALBANY         SCHENECTADY COUNTY
20 South Ferry Street           DEPARTMENT OF
Box 1787                        SOCIAL SERVICES
Albany, NY 12201                797 Broadway, Schenectady, NY 12305
(518) 463-6678 Administrative   (518) 388-4400 Administrative
                                 (518) 388-4279 Service/Intake -
Sites                           Children and Family Services
SALVATION ARMY FAMILY STORE     (518) 388-4470 Service/Intake
282 Saratoga Road               (800) 342-3720 Toll Free - NYS Child
Schenectady, NY 12302           Abuse Hotline
Services                        Services
General Clothing Provision      Rent Payment Assistance
                                Undesignated Temporary Financial
SALVATION ARMY - SCHENECTADY    Assistance
168 Lafayette Street
Schenectady, NY 12302-0918      SCHENECTADY COUNTY HUMAN
                                RIGHTS
Sites                           COMMISSION
1. SALVATION ARMY -             107 Nott Terrace, Suite 204
SCHENECTADY                     Schenectady, NY 12308
168 Lafayette Street            (518) 377-2982 Administrative
PO Box 918                      Services
Schenectady, NY 12305           Rent Payment Assistance
(518) 399-8444 Truck pick-up
(518) 346-0222 Administrative   SCHENECTADY COUNTY OFFICE OF
Services                        EMERGENCY MANAGEMENT
General Clothing Provision      531 Liberty Street
                                Schenectady, NY 12305
2. SALVATION ARMY FOOD          (518) 370-3113 Administrative
PANTRY/MEAL                     Services
PROGRAM                         County Offices of Emergency
222 Lafayette Street            Services
Schenectady, NY 12305
(518) 346-0222 Administrative
Services
Food Pantries
General Clothing Provision


                                                                   35
SCHENECTADY INNER CITY
MINISTRY
930 Albany Street                   WESTMINSTER PRESBYTERIAN
Schenectady, NY 12307               FOOD
(518) 374-2683 Administrative       PANTRY
Sites                               1690 Avenue A Corner Of Mason Street
1. SCHENECTADY INNER CITY           Schenectady, NY 12308
MINISTRY                            (518) 372-9520 Administrative
930 Albany Street                   Services
Schenectady, NY 12307               Food Pantries
(518) 374-2683 Administrative
Services
Rental Deposit Assistance           YWCA OF NORTHEASTERN NY
                                    44 Washington Avenue
2. SICM FOOD PROGRAM                Schenectady, NY 12305
839 Albany Street                   (518) 374-3394 Administrative
Schenectady, NY 12307               (518) 374-3385 FAX
(518) 346-4445 Administrative       Public transportation accessible.
(518) 346-4035 Administrative       Services
Services                            Rent Payment Assistance *
Food Pantries                       Domestic Violence Issues
                                    Rental Deposit Assistance *
                                    Domestic Violence Issues
SCOTIA-GLENVILLE FOOD PANTRY
132 Mohawk Avenue
Scotia, NY 12302                    YWCA OF THE GREATER CAPITAL
(518) 399-9426 Administrative       REGION
Services                            21 First Street
Food Pantries                       Troy, NY 12180
                                    (518) 274-7100 Administrative
                                    Services
ST. LUKE'S FOOD PANTRY              Rent Payment Assistance * Single
(518) 347-1385 Service/Intake       Mothers
Services
Food Pantries
                                    Washington County Services
UNITED WAY OF THE GREATER
CAPITAL REGION                      ADIRONDACK VETS HOUSE
One United Way                      26 Pine Street
PO Box 13865                        Glens Falls, NY 12801
Albany, NY 12205                    (518) 793-6545 Administrative
(518) 456-2200 Administrative       Services
(518) 456-2839 FAX                  Rent Payment Assistance *
Public transportation accessible.   Veterans
Services
Disaster Related Volunteer          ALBANY DAMIEN CENTER
Opportunities                       12 South Lake Avenue


                                                                        36
Albany, NY 12203                        37 Everts Avenue
(518) 449-7119 Ext. 12 Administrative   Queensbury, NY 12804
Services                                (518) 793-4700 Administrative
Food Pantries * AIDS/HIV                (518) 748-0227 Emergency
                                         (518) 745-8084 Service/Intake
AMERICAN RED CROSS                      Services
ADIRONDACK                              Rent Payment Assistance *
SARATOGA CHAPTER                        Developmental Disabilities
74 Warren Street
Glens Falls, NY 12801
(518) 792-6545 Administrative           CORNERSTONE BIBLE CHURCH
(518) 792-6545 Emergency                FOOD
Services                                PANTRY
Disaster Related                        South Bay Road
Clothing/Emergency Supplies             Fort Ann, NY 12827
Disaster Related Drinking Water         (518) 639-4009 Service/Intake
Post Disaster Food Services             (518) 639-8906 Care Line
Red Cross Disaster Service Centers      Services
                                        Food Pantries

ARGYLE UNITED PRESBYTERIAN
CHURCH FOOD PANTRY                      FEDERAL EMERGENCY
48 Main Street                          MANAGEMENT
PO Box 66                               AGENCY
Argyle, NY 12809                        (800) 827-8112 FAX
(518) 638-8072 Administrative           (800) 462-7585 TDD
Services                                (800) 621-3362 Toll Free - 800 Line
Food Pantries                           800-621-FEMA
                                        Services
                                        Federal Emergency Management
BREAD OF LIFE FOOD PANTRY               Agency Offices
224 Main Street
Zion Episcopal Church
Hudson Falls, NY 12839                  FORT EDWARD COMMUNITY FOOD
(518) 747-2808 Service/Intake           PANTRY
Services                                131 Broadway
Food Pantries                           Fort Edward, NY 12828
                                        (518) 747-5939 Service/Intake
CAMBRIDGE VALLEY SENIOR                 Services
CITIZEN                                 Food Pantries
CENTER
5 Park Place
Cambridge, NY 12816                     GRANVILLE ECUMENICAL FOOD
(518) 677-8592 Administrative           PANTRY
Services                                Rectory
Food Pantries                           Saint Mary's Roman Catholic Church
COMMUNITY, WORK, AND                    23 Bulkley Avenue
INDEPENDENCE                            Granville, NY 12832


                                                                              37
(518) 642-1262 Service/Intake      Post Disaster Legal Counseling
Services                           Services
Food Pantries
                                   NEW YORK STATE EMERGENCY
GRANVILLE FOOD PANTRY              MANAGEMENT OFFICE
St. Mary's Church                  (518) 292-2322 Service/Intake - Flood
23 Buckley Avenue                  Donations
Granville, NY 12832                (518) 292-2200 Service/Intake
(518) 642-1262 Service/Intake      Services
Services                           Disaster Donations Coordination
Food Pantries                      State Offices of Emergency Services

GREENWICH RELIEF COMMITTEE         PINE KNOLLS ALLIANCE CHURCH
2 Academy Street                   FOOD PANTRY
Greenwich, NY 12834                614 Gansevoort Road
(518) 692-7270 Administrative      South Glens Falls, NY 12803-5731
Services                           (518) 793-7101 Service/Intake
Food Pantries                      (518) 306-4652 Service/Intake
                                   Services
                                   Food Pantries
HARTFORD FOOD BANK
Fellowship Hall                    SALEM FIRST UNITED
First Baptist Church               PRESBYTERIAN
Hartford, NY 12838                 CHURCH FOOD PANTRY
(528) 632-7611 Service/Intake      13 West Broadway
Services                           Salem, NY 12865
Food Pantries                      (518) 854-9511 Service/Intake
                                   Services
                                   Food Pantries
MOHAWK AND HUDSON RIVER
HUMANE                             SALVATION ARMY - GLENS FALLS
SOCIETY                            13-15 Chester Street
3 Oakland Avenue                   Glens Falls, NY 12801
Menands, NY 12204                  (518) 792-5127 Administrative
(518) 434-8128 Administrative       (518) 792-1960 Service/Intake
Services                           Services
Disaster Related Animal Shelters   General Clothing Provision
                                   Food Pantries
                                   General Furniture Provision
NEW YORK STATE BAR                 School Supplies
ASSOCIATION                        Undesignated Temporary Financial
LAWYER REFERRAL AND                Assistance
INFORMATION
SERVICE                            UNITED WAY OF THE GREATER
One Elk Street                     CAPITAL
Albany, NY 12207                   REGION
(800) 342-3661 Service/Intake      One United Way
Services                           PO Box 13865


                                                                      38
Albany, NY 12205                                  383 Broadway
(518) 456-2200 Administrative                     Fort Edward, NY 12828
(518) 456-2839 FAX                                (518) 746-2300 Administrative
Public transportation accessible.                 (888) 208-4485 Toll Free - Child
Services                                          Support Helpline
Disaster Related Volunteer                        Food Pantries
Opportunities                                     Rent Payment Assistance
                                                  Rental Deposit Assistance
WARREN WASHINGTON COUNTIES                        Rent Payment Assistance
HOMELESS YOUTH COALITION                          Undesignated Temporary Financial
12 Wait Street                                    Assistance
PO Box 3252
Glens Falls, NY 12801
(518) 798-4384 Administrative                     WASHINGTON COUNTY ECONOMIC
Services                                          OPPORTUNITY COUNCIL
Rent Payment Assistance                           383 Broadway
Rental Deposit Assistance                         Fort Edward, NY 12828
                                                  (518) 746-2390 Administrative
                                                  Services
WASHINGTON COUNTY                                 Rent Payment Assistance
DEPARTMENT OF                                     Food Pantries
PUBLIC SAFETY                                     Winter Clothing
(518) 747-7520 Service/Intake
Services
County Offices of Emergency                       WHITEHALL UNITED METHODIST
Services                                          CHURCH FOOD PANTRY
                                                  56 Greenmount Cemetery Lane
                                                  Whitehall, NY 12887-2425
WASHINGTON COUNTY                                 (518) 499-2039 Service/Intake
DEPARTMENT OF                                     Services
SOCIAL SERVICES                                   Food Pantries
Municipal Center Building B




Mobile Feeding
See county listing above.

Mobile Bulk Distribution
See county listing above.

Dry Ice Distribution
National Grid is working with area emergency officials to provide dry ice to customers,
free of charge as supplies last. Locations for dry ice distribution is as follows, with sites
open through dusk:
 Albany County – Slingerlands Fire Dept., 1520 New Scotland Road.


                                                                                           39
   Fulton County – Fulton County Complex, 2712 Highway 29, Johnstown.
   Montgomery County – Lady of Mount Carmel Church, 39 St. John St., Amsterdam
   Saratoga County – Edinburg Fire Co 7, North Shore Rd., Northville
   Schenectady County – 100 Keller Ave. Schenectady
   Schoharie County – Intersection of South Grand St. & Mineral Springs Rd., Cobleskill
   Washington County – Fort Ann Firehouse, 11289 Route 149, Fort Ann
   Warren County – County Municipal Center, 1340 St. Rt 9, Lake George

Disaster Assessment
The Red Cross Disaster Assessment teams will be working in the areas where flood
waters have receded to identify damage and the needs of the community.

Clean-Up Resources
United Way United Way 2-1-1 Northeast Regionis one of many organizations involved in
assisting people who are unable to manage clean-up efforts independently. In order to
assure a coordinated and responsible clean-up effort many organizations must work
together. A plan is now in place and 2-1-1 is currently registering people in need of
assistance. With the caller’s permission, we will pass this clean-up request on to the
Voluntary Organizations Active in Disaster (VOAD), a group of organizations that have
volunteered to perform clean-up operations.

Once you have registered for assistance through 2-1-1 please contact us if you decide
to make other arrangements so that we can notify the volunteer groups who will then
be free to assist others. Remember, flood waters must recede before clean-up can
begin and there are many people who have been affected by this storm so you may
have to wait for assistance.

VI. RETURNING HOME AND CLEAN-UP

Drinking Water Precautions
Power outages often occur in many municipalities as a result of storm waters. The
Department of Health recommends specific safety precautions be taken to be sure that
the water is safe for drinking, cooking, bathing and washing as there were 23 municipal
water systems under advisory. As of 9/13 parts of Greene, Rensselaer, and Schoharie
Counties still had boil water advisories in effect. To find out what is recommended in
your area, contact your local municipality or call your water company.

If you get your water from a private well, flush the well until the water is clear and
free of sediment. To do this, attach a hose to an outside spigot and turn the water on.
After the water is clear, then test the well for coliform bacteria. Do not drink the water
until it has been tested if your well was under floodwater or if the water was dirty or
cloudy when you turned it on.

Use bottled or boiled water until the testing can be done. To properly boil water, bring
water to a rolling boil and hold it there for one minute. Let it cool and use as needed
for drinking, cooking, brushing teeth, washing hands and for your pets.




                                                                                        40
Debris Removal
Call 2-1-1 to register for mud and debris clean-up or contact your local municipality to
find out the collection schedule for debris in your area.

Flood Water Clean-up Tips
For information about Flooding and Power Outages the following Web sites can help
provide reassurance about how to prepare and what to do.
In an emergency, call 9-1-1. If you, a family member or others are in immediate
danger or your property is threatened by flood, fire or downed power lines, call 9-1-1
immediately.

For general information, contact the NYS Division of Homeland Security and Emergency
http://www.dhses.ny.gov/ or contact the Center for Disease Control and Prevention at
http://emergency.cdc.gov/disasters/hurricanes/
An informational brochures are available from the New York Department of Health at
http://www.health.state.ny.us/environmental/emergency/weather/hurricane/disaster_r
ecovery_centers.htm and can be obtained at the Disaster Recovery Centers.
Creating a Healthy Home – A Field Guide for Cleanup of Flooded Homes is a do-it-
yourself booklet that provides easy, step-by-step instructions on how to handle mold
removal in flooded homes before starting to rebuild or renovate. Agencies working
directly with individuals impacted by the floods can also order a shipment of printed
booklets to distribute to those needing assistance. Please call the National Center for
Healthy Housing (NCHH) at 877.312.3046 for more information.

Inside the Home
    Keep children and pets out of the affected area until cleanup has been
      completed.
    Wear rubber boots, rubber gloves, and goggles during cleanup of affected area.
    Remove and discard items that cannot be washed and disinfected (such as,
      mattresses, carpeting, carpet padding, rugs, upholstered furniture, cosmetics,
      stuffed animals, baby toys, pillows, foam-rubber items, books, wall coverings,
      and most paper products).
    Remove and discard drywall and insulation that has been contaminated with
      sewage or flood waters.
    Thoroughly clean all hard surfaces (such as flooring, concrete, molding, wood
      and metal furniture, countertops, appliances, sinks, and other plumbing fixtures)
      with hot water and laundry or dish detergent.
    Help the drying process by using fans, air conditioning units, and dehumidifiers.
    After completing the cleanup, wash your hands with soap and water. Use water
      that has been boiled for 1 minute (allow the water to cool before washing your
      hands).
    Or you may use water that has been disinfected for personal hygiene use
      (solution of ⅛ teaspoon of household bleach per 1 gallon of water). Let it stand
      for 30 minutes. If the water is cloudy, use a solution of ¼ teaspoon of household
      bleach per 1 gallon of water.
    Wash all clothes worn during the cleanup in hot water and detergent. These
      clothes should be washed separately from uncontaminated clothes and linens.



                                                                                         41
      Wash clothes contaminated with flood or sewage water in hot water and
       detergent. It is recommended that a laundromat be used for washing large
       quantities of clothes and linens until your onsite waste-water system has been
       professionally inspected and serviced.
      Seek immediate medical attention if you become injured or ill.

Mold
Para informacion en Espanol, favor visitar el sitio de internet
http://www.bt.cdc.gov/disasters/mold/es/moldprotection.asp
Mold in a damaged home can create serious health problems for residents following
severe storms and flooding FEMA officials warn.
Mold flourishes in moist environments in water-damaged homes. It often appears as a
fuzzy growth or a discoloration of surfaces, and may be accompanied by a musty,
earthy odor or a foul stench. Residents are advised to use care when cleaning up the
mold. If there are signs of mold growth in your home before you do anything about it
you must decide who is best equipped to do the clean-up. This depends on a number of
factors.
One consideration is the size of the mold problem. If the moldy area is less than about
10 square feet (roughly, less than a 3 ft. by 3 ft. patch), in most cases, you can handle
the job yourself, following the guidelines below. If there has been a lot of water
damage, and/or mold growth covers more than 10 square feet you may want to consult
with a professional cleaning service. Who should do the cleanup depends on a number
of factors. One consideration is the size of the mold problem. If the moldy area is less
than about 10 square feet (roughly, less than a 3 ft. by 3 ft. patch), in most cases, you
can handle the job yourself, following the guidelines below. However:
     If there has been a lot of water damage, and/or mold growth covers more than
       10 square feet you may want to consult with a professional cleaning service.
     If you choose to hire a contractor (or other professional service provider) to do
       the cleanup, make sure the contractor has experience cleaning up mold. Check
       references and ask the contractor to follow the recommendations in EPA's Mold
       Remediation in Schools and Commercial Buildings, the guidelines of the American
       Conference of Governmental Industrial Hygienists (ACGIH), or other guidelines
       from professional or government organizations.
     If you suspect that the heating/ventilation/air conditioning (HVAC) system may
       be contaminated with mold (it is part of an identified moisture problem, for
       instance, or there is mold near the intake to the system), consult EPA's guide
       Should You Have the Air Ducts in Your Home Cleaned? before taking further
       action. Do not run the HVAC system if you know or suspect that it is
       contaminated with mold - it could spread mold throughout the building.
     If the water and/or mold damage was caused by sewage or other contaminated
       water, then call in a professional who has experience cleaning and fixing
       buildings damaged by contaminated water.
     If you have health concerns, consult a health professional before starting
       cleanup.




                                                                                        42
                           HAZARDS OF MOLD INFESTATION
      Do not spend time in houses with mold. Nasal stuffiness, throat irritation,
       coughing or wheezing, eye irritation, or, in some cases, skin irritation may occur.
    People with mold allergies may have more severe reactions. Immune-
       compromised people and people with chronic lung illnesses, such as obstructive
       lung disease, may get serious infections in their lungs when they are exposed to
       mold. These people should stay away from areas that are likely to have mold.
Tips and Techniques to Remove Mold
The tips and techniques presented in this section will help you clean up your mold
problem. Professional cleaners may use methods not covered in this publication.
Please note that mold may cause staining and cosmetic damage. It may not be
possible to clean an item so that its original appearance is restored.
Before you begin
Use fans at open windows or doors to dry a flooded residence, but be sure they blow
outward, not inward, to avoid spreading the mold. Accelerate the drying process by
using a dehumidifier to extract moisture from the air and the contents of your home.
Do not use an air conditioning system until it has been checked by a professional. Using
a system contaminated by mold will spread the mold throughout the house. Instead,
open windows and doors to provide fresh air.
Discard porous materials such as carpet, mattresses, upholstered furniture insulation
and ceiling tiles which are infected by mold. Wallboard, drywall and particle board are
also porous and should be discarded. Workers should wear masks, protective eyewear
and non-porous gloves while handling anything that is suspected of containing mold.
Immediate actions you can take to remove mold:
        Clean the area to remove, as much as possible, the mold and the material on
          which it is growing
        Clean with a non-ammonia detergent in hot water
        Scrub the entire area affected by the moisture
        Use a stiff brush or cleaning pad on block walls or uneven surfaces
        Rinse the area with clean water
        Thoroughly dry the area as quickly as possible
        Repeat cleaning as necessary to remove mold
        Disinfect with a 10% bleach solution (1 cup of bleach to 1 gallon of water), by
          applying a thin coat of bleach solution to the entire area, ensuring that the
          entire area is cleaned, not just the area where the moisture problem
          occurred. Use a sprayer or a sponge to apply the solution liberally, but avoid
          excessive amounts of runoff or standing pools
        Allow the area to dry naturally. Drying time is important for the disinfectant
          to be effective at killing mold and bacteria

Further Advice
    Never mix bleach and ammonia. The fumes are toxic!
    Do not paint or caulk moldy surfaces. Clean up the mold and dry the surfaces
     before painting. Paint applied over moldy surfaces is likely to peel.
    If you are unsure about how to clean an item, or if the item is expensive or of
     sentimental value, you may wish to consult a specialist. Specialists in furniture
     repair, restoration, painting, art restoration and conservation, carpet and rug


                                                                                         43
       cleaning, water damage, and fire or water restoration are commonly listed in
       phone books. Be sure to ask for and check references. Look for specialists who
       are affiliated with professional organizations.
Learn more about mold clean-up, and prevention here.
[http://www.bt.cdc.gov/disasters/mold/protect.asp]

VII. REPAIRS AND REBUILDING
The New York State Department of Environmental Conservation has issued an
emergency authorization for 30 days so that local governments and private landowners
can expedite emergency construction, repairs and maintenance due to the damage
caused by Hurricane Irene and Tropical Storm Lee.
The emergency authorization will cover DEC Regions 3 through 8 (Catskills, Mid-Hudson
Valley, Capital District, Mohawk Valley, Adirondacks and Southern Tier) and will allow
communities and landowners to immediately undertake steps to repair damage caused
by the storms without the need for an individual permit.
Anyone performing work under the emergency authorization should notify DEC as soon
as possible (preferably before the work is performed) of the location and scope of the
work being performed.
DEC staff will also be available to issue general permits in the field after consultation
with municipalities and landowners and will be on hand to explain guidelines to them.
Obtaining General Permits ensures proper financial reimbursement to landowners and
municipalities through Federal Emergency Management Agency (FEMA).

Beware of Scams
   Don't become the victim of disaster-related scams.
   Before you begin making repairs to your home make sure that the professional
    you are about to hire is licensed to do the repair work.
   Ask to see identification before you let anyone who claims to be from a utility
    company inspect your home.
   Never give your credit card number or financial information to strangers over the
    phone or on the Internet.
   It is customary not to pay for the entire home improvement project in advance.
    Pay one-third beforehand, one-third halfway through and one-third upon
    completion.

The Attorney General's website http://www.ag.ny.gov includes tips to
protect consumers from scams related to home repair, clean-up services, and
tree removal. He's urging individuals who believe they have been scammed to
contact his office at 1-800-771-7755.
Tips for Repairing your Home

The American Red Cross articles on what to do after a flood are available at
http://www.redcross.org/www-
files/Documents/pdf/Preparedness/file_cont333_lang0_150.pdf or
En Español - http://www.redcross.org/images/pdfs/repairingFloodedHomeSp.pdf




                                                                                        44
To report problems with utilities or when utilities need to be shut off or during
reconstruction, please refer to the following numbers:
 Utility      Contact        Web Site                                       Hours
 Service      Numbers
 Provider

               Electric:     https://www.nationalgridus.com/niagaramoha   24/7
               1-800-867-    wk/index.asp
National
               5222
Grid
               Gas:
               1-800-892-
               2345
                                                                          24/7
               Electric:     http://www.nyseg.com/
New York
               1-800-572-
State
               1131
Electric and
Gas Corp.
               Gas:
(NYSEG)
               1-800-572-
               1121


Telephone Service           Contact Numbers     Web Site             Hours

ATT                         1-800-288-2747      www.att.com


                            1-800-427-9977
                            TTY                 www.verizon.com
Verizon                     1-800-974-6006




                                                                                 45
VIII. INFORMATION ABOUT DONATIONS

Verifying the credibility of an organization

To verify the legitimacy of any organization you can check CharitiesNYS.com at
http://www.charitiesnys.com/


Volunteer Your Services

Volunteers looking to assist in disaster recovery efforts can contact 2-1-1 to get
information about agencies coordinating volunteer efforts.

Other
Call your local food bank or Red Cross Chapter to learn of other volunteer opportunities.

Donations Needed

Supplies and Monetary Donations
Local food pantries are always in need of food. Call 2-1-1 for local food pantries.
First Responder organizations: The American Red Cross (accepting donations online and
by phone at (800) 733-2767) and The Salvation Army (accepting donations online, by
phone at (800) SAL-ARMY or by texting the word "storm" to 80888, which will send an
automatic $10 donation from mobile phones.)

United Way 2-1-1 Northeast Regionas well as all of the organization listed in the local
resources section of this guide are directing all of their staff efforts to assisting people
in need throughout this disaster and throughout the year. All of these organizations are
non-profit and could always use your support. Please donate to the organization of your
choice if you can.

No clothing donations are being requested at this time. Before beginning any sort
of collection drive, it is important to first call a charitable agency and confirm that there
is a need for the donation and that they are able to accept it. In general,
organizations prefer monetary donations so that they can get the specific
supplies they need. The American Red Cross and the Salvation Army are urging the
public to donate money, rather than goods, because damage from rising flood waters is
making it difficult to store relief items where they are most needed.

Blood Needed
Hurricane Irene's devastating effects are hitting New York's blood banks and hospitals
hard. Numerous blood drives had to be cancelled statewide.

People who want to schedule an appointment to donate blood, double red cells or
platelet or to locate a blood drive can find a location near them by calling 1-800-Red
Cross. Platelet donors are especially important for cancer patients.




                                                                                          46
IX. NY HOTLINE NUMBERS

Insurance Department Disaster Hotline: 800-339-1759
Hours of Operation
    Monday through Friday: 8am to 8pm
    Saturday and Sunday: 9am to 4pm
    Please call for Hurricane Irene Disaster related issues only
Henry Schein, Inc Disaster Hotline: 1-800-999-9729
Hours of Operation
    7 am- 7pm ET
    Open for dentists, physicians, and veterinarians who experience operational,
     logistical, or financial issues as a result of Hurricane/Tropical Storm Irene

2-1-1 Northeast Region
New York's Upstate Community Resource Phone or Web site Guide
Just dial - 2-1-1 or visit http://www.211neny.org/ serving Albany, Columbia, Fulton,
Greene, Hamilton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Warren
and Washington Counties.

       If anything in this guide is incorrect, or additions recommended,
                     please contact submit@211neny.org.




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