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Connect 11 User Conference

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					SESSIONS




           Note: Sessions are subject to change.
SESSIONS




About Connect 11
We look forward to seeing you Oct. 9-12, 2011 at the Chicago Marriott Downtown for the annual Amcom Software user
conference! Learn more or register now.

This document contains titles of the sessions you’ll find during the event. Please note that sessions are subject to
change. We will continue to update you on additions to this list, including new case studies that are added.

If you have questions, please contact conference chairperson Robin Flynn at 774.678.0734 or rflynn@amcomsoft.com.

Table of Contents
(Click on an area below to jump to that section of the document.)

       Conference Kickoff Sessions
       Amcom Platform Sessions
       Commtech Platform Sessions
       SDC Platform Sessions
       Xtend Platform Sessions
       Customer Case Study Sessions
       Assistance Throughout the Conference
       General Interest Sessions
       General Interest Sessions - Healthcare
       Exploring the Full Suite of Amcom Software Solutions
            o Smartphone Messaging – Amcom Mobile Connect™
            o Mobile Event Notification (Commtech Wireless) – Commtech Messenger™ and the Fusion™ Series
            o Emergency Notification and Incident Communications – e.Notify™
            o Speech Recognition – Amcom™ Speech (formerly IntelliSpeech) and Smart Speech™
            o Call Recording and Call Accounting – Amcom™ Call Recording (formerly MediaSTAR) and Eclipse™
            o Paging – Options from Amcom Software and USA Mobility
       Executive One-Day Track (Monday only)
       Public Safety/Enhanced 911 One-Day Track (Monday only)
       Hospitality One-Day Track (Monday only)




                                             Note: Sessions are subject to change.
SESSIONS




    Agenda Preview: Sessions You Won’t Want to Miss!
    You’ll find more detail on these sessions in this document, but here are a few that are sure to be memorable:
         Executive Healthcare Trends Panel Discussion With Industry Leaders
         Amcom’s New Resident Duty Tracking Hour Solution
         New Development Sneak Peek: Putting Contact Preferences in the Hands of
            the Recipient so Colleagues Can Get in Touch Faster
         Keynotes and Customer Case Studies
         Messaging to Tablets
         Product Demo Center
         Ask the Experts Desk



Conference Kickoff Sessions

 Conference Welcome
 Amcom's Product Roadmap
 Keynote Presentation: The Impact of Improved Communications on Patient Care
             Dr. Jerrold H. Levy, MD, Cardiothoracic Anesthesiologist and Intensive Care Physician at Emory University
 Keynote Presentation: Delivering Healthcare as It Ought to Be
             Andy Cochrane, CEO, and Craig Wolgemuth, IT Project Manager – Maple Grove Hospital
 Amcom Technical Support


Amcom Platform Sessions

    What's New for the Amcom Platform: Smart Console and Smart Web
    What It Means to Leverage a High-Availability Solution for Your Platform
    Training - e.Notify: Creating and Activating Existing Events
    Training - e.Notify: Dynamic Message Groups
    Training - Smart Web: Creating and Using Message Templates
    Training - Smart Web: On-Call Administration
    Amcom Platform Customer Feedback Session
    Learn about the full range of solutions Amcom offers for Amcom platform customers:
      Smartphone Messaging – Amcom Mobile Connect™
      Mobile Event Notification (Commtech Wireless) – Commtech Messenger™ and the Fusion™ Series
      Emergency Notification and Incident Communications – e.Notify™
      Speech Recognition – Smart Speech™
      Call Recording and Call Accounting – Amcom™ Call Recording (formerly MediaSTAR) and Eclipse™
      Paging – Options from Amcom Software and USA Mobility
      Enhanced 911


                                              Note: Sessions are subject to change.
SESSIONS




Commtech Platform Sessions

   Commtech Messenger Training for Existing Customers
   What It Means to Leverage a High-Availability Solution for Your Platform
   Commtech Platform Customer Feedback Session
   Learn about the full range of solutions Amcom offers for Commtech platform customers:
     Smartphone Messaging – Amcom Mobile Connect™
     Mobile Event Notification (Commtech Wireless) – Commtech Messenger™ and the Fusion™ Series
     Emergency Notification and Incident Communications – e.Notify™
     Speech Recognition – Amcom™ Speech (formerly IntelliSpeech) and Smart Speech™
     Call Recording and Call Accounting – Amcom™ Call Recording (formerly MediaSTAR) and Eclipse™
     Paging – Options from Amcom Software and USA Mobility



SDC Platform Sessions

   What's New for the SDC Platform: IntelliDesk and IntelliWeb
   What It Means to Leverage a High-Availability Solution for Your Platform
   Training - IntelliDesk: Maximizing Solution Usage in Concert With Critical Messaging
   Training - IntelliWeb: On-Call Setup, Tips, Maintenance, and More
   Training - IntelliSpeech: Getting the Most From Your Solution With a Well-Maintained Database
   SDC Platform Customer Feedback Session
   Learn about the full range of solutions Amcom offers for SDC platform customers:
     Smartphone Messaging – Amcom Mobile Connect™
     Mobile Event Notification (Commtech Wireless) – Commtech Messenger™ and the Fusion™ Series
     Emergency Notification and Incident Communications – e.Notify™ (now works with IntelliDesk)
     Speech Recognition – Amcom™ Speech (formerly IntelliSpeech)
     Call Recording and Call Accounting – Amcom™ Call Recording (formerly MediaSTAR) and Eclipse™
     Paging – Options from Amcom Software and USA Mobility
     Enhanced 911



Xtend Platform Sessions

   What's New for the Xtend Platform: MediCall and WebXchange
   Training - WebXchange: On-Call Training and Administration
   Training - MediCall: System Maintenance and Trouble Shooting
   Training - MediCall: System Administration
   What It Means to Leverage a High-Availability Solution for Your Platform
   Xtend Platform Customer Feedback Session
   Learn about the full range of solutions Amcom offers for Xtend platform customers:
     Smartphone Messaging – Amcom Mobile Connect™
     Mobile Event Notification (Commtech Wireless) – Commtech Messenger™ and the Fusion™ Series
     Emergency Notification and Incident Communications – e.Notify™

                                          Note: Sessions are subject to change.
SESSIONS




       Speech Recognition – Amcom™ Speech
       Call Recording and Call Accounting – Amcom™ Call Recording (formerly MediaSTAR) and Eclipse™
       Paging – Options from Amcom Software and USA Mobility
       Enhanced 911


Assistance Throughout the Conference

 Ask the Expert Desk
 Product Demo Center
 Partner Showcase


Customer Case Study Sessions

   Atlantic Health
   Barnes-Jewish Hospital
   Cleveland Clinic
   Emory University
   Inova Health System
   LifeBridge Health
   Lifespan
   Maimonides Medical Center
   Meridian Health
   Parkland Health and Hospital System



General Interest Sessions

   Amcom New Product Introduction: Seeking Your Input!
   Expanding Your Call Center from Cost Center to Cost Offsetting
   Home-Based or Remote Agents
   Making the Move to VoIP or SIP
   The Four E's and Six Steps of Rolling Out Your Enterprise Solutions
   Workshop: Defining an Effective System Audit Service to Identify Ways to Improve



General Interest Sessions - Healthcare

   Amcom’s New Resident Duty Tracking Hour Solution
   Executive Healthcare Trends Panel Discussion With Industry Leaders
   Hospital Best Practices - Deploying Smartphones in a Healthcare Organization
   How Amcom Fits into the Meaningful Use Picture of EHR

                                            Note: Sessions are subject to change.
SESSIONS




 New Development Sneak Peek: Putting Contact Preferences in the Hands of the Recipient so Colleagues Can Get in
    Touch Faster
   Roundtable Discussion: Trends and Key Issues in Call Center Management
   The Benefits of an Online, Enterprise-Wide Self-Service Directory With On-Call Scheduling
   Unified Communications
   Ways to Improve Patient Satisfaction Scores as Measured by Survey Services


Exploring the Full Suite of Amcom Software Solutions

 Smartphone Messaging – Amcom Mobile Connect™
       Amcom Mobile Connect: Smartphone Messaging Overview and Demo
       Roundtable Discussion: Mobile Trends
       Device Management in a Changing Technology Environment
       Messaging to Tablets
       What Healthcare Executives Need to Know About Mobile Technology in Their Hospital


 Mobile Event Notification (Commtech Wireless) – Commtech Messenger™ and the Fusion™
    Series
     Commtech Messenger Middleware: Connecting Clinical and Monitoring System Notifications to Staff’s Mobile
        Devices
       Commtech Messenger Middleware Update for Current Customers
       Fusion: Remote Alarm Monitoring
       The Executive's Guide to Middleware Applications: Bridging the World Between Clinical Systems and
        Communications Processes
       Using HL7 for Event Notification in Clinical Environments


 Emergency Notification and Incident Communications – e.Notify™
     e.Notify: Emergency Notification/Incident Communications Discussion and Demo
     Roundtable: e.Notify Refresher and Ask the Experts for Current Users
     Navigating the Grant Process for Emergency Notification Software



 Speech Recognition – Amcom™ Speech (formerly IntelliSpeech) and Smart Speech™
     Speech Recognition for Amcom, Xtend and SDC Customers: Overview and What’s New
     How Speech Services Keeps Your Speech Recognition System Running Smoothly
     Roundtable on Speech Recognition


                                             Note: Sessions are subject to change.
SESSIONS




 Call Recording and Call Accounting (Amcom Call Recording (MediaSTAR™) and Eclipse™
     Call Recording and Quality Management Solutions: Overview and Demo
     Eclipse: Call Accounting Overview and Demo


 Paging – Options from Amcom Software and USA Mobility
     Options for meeting the FCC's Narrowband Mandate
     Campus-Based Paging Solutions for Hospitals
     Replacing Your Zetron System



Monday Executive Track

     The Executive's Guide to Middleware Applications: Bridging the World Between Clinical Systems and
        Communications Processes
       Healthcare Trends Roundtable
       Hospital Best Practices - Deploying Smartphones in a Healthcare Organization
       What You Need to Know About Mobile Technology in Your Hospital
       Ways to Improve Patient Satisfaction Scores as Measured by Survey Services
       How Does Amcom Fit into the Meaningful Use Picture of EMR
       Feedback Session With Amcom Executives
       Executive-Level Customer Case Study Presentations Highlighting the Challenges Hospitals Face Today and
        Proposed Solutions
       Additional Sessions to Be Determined


Monday Public Safety/Enhanced 911 Track

Please note that sessions in the Monday tracks are open to all customers regardless of platform or industry.

       Enhanced 911 Solutions Overview and Demonstration
       Customer Case Study: Cornell University
       Public Safety/Enhanced 911 Roundtable on Trends
       How the Latest Technology Is Affecting E911
       pc/psap Product Overview and Demo
       Managing Today's Campus Security Challenges With the Right Technology
       Additional Sessions to Be Determined




                                             Note: Sessions are subject to change.
SESSIONS




Monday Hospitality Track

Please note that sessions in the Monday tracks are open to all customers regardless of platform or industry.

       Hospitality Roundtable Discussion on Current Trends
       Differentiating Hotel and Casino Guest Services With Wireless Communications
       Hospitality Product Update
       Targeted Case Studies from Hospitality Customers
       Enhanced 911 Overview/Solutions
       Additional Sessions to Be Determined




                                             Note: Sessions are subject to change.

				
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