Welcome to Berkshire Bank!
LegAcy BANkS IS NOw BerkShIre BANk
A convenient guide To your New
Accounts, changes And Services
B er ksh i reBa nk .com | ( 8 00 ) 7 7 3 -5 6 0 1
24 Nor th S t re et | P.O. B ox 1 30 8 | Pittsfie ld, MA 0 1 2 0 2
Banking products are provided by Berkshire Bank: Member FDIC. Member DIF. Equal Housing Lender. Berkshire B a n k i n g | I n s u ra n ce | we a l th M a n a g e me nt
Bank is a Massachusetts chartered bank. Insurance products are provided by Berkshire Insurance Group, a B e r k s h i re B a n k .co m
Berkshire Bank affiliate: Insurance and investment products are not FDIC or DIF insured, may lose value and are
not a bank deposit or guaranteed.
Table of Contents:
Welcome to Berkshire Bank .....................................................1
Message from the President ....................................................2
What Makes Us America’s Most Exciting BankSM? .........3
Integration Calendar & Important Dates ..........................4
Account Access & Information ......................................... 5-8
Your Personal Accounts ..............................................................9
Your Business Accounts ...................................................10-13
General Information ...........................................................14-17
Loan Information ..................................................................18-20
Wealth Management ................................................................21
Insurance Services ......................................................................21
Branch & ATM Locations ..................................................22-24
WelCOMe tO BerkSHire Bank!
At Berkshire Bank, our first priority is you. We put our unmatched
experience and resources to work to serve all of your financial needs with
one relationship.
While the Legacy Banks name is changing, the bigger story is what won’t
change. Berkshire Bank and Legacy Banks share a mutual commitment to
top-notch financial products and services, exceptional customer service
and local investment. Now that we’re one team, we’ll be able to create more
economic growth and play a greater role in improving the quality of life in
the communities we serve.
Through the Berkshire Bank Foundation, we have invested more than
$15 million in local non-profit organizations to help build vibrant and
sustainable communities supporting education, community development,
health and human services, the arts, and affordable housing. With a
similar mission, The Legacy Banks Foundation will continue under the
name Berkshire Bank Foundation - Legacy Region. Additionally, Berkshire
and Legacy share a core value of giving back to our communities. Our
employees are encouraged to become involved and participate in the
organizations and efforts bettering the communities that we serve. During
2010, more than half of our employees participated in over 17,000 hours
of company-paid and personal time to perform projects throughout
Massachusetts, New York and Vermont.
We’re Making it SiMple
We have made every effort to maintain the same features of your existing
accounts to make your transition as simple as possible when your accounts
are converted during the Veteran’s Day weekend of november 11-13, 2011.
We value your banking relationship, and look forward to helping
you achieve success, because life is exciting.
Let us help you.
1
MeSSage FrOM tHe preSiDent
We’re excited to have this opportunity to introduce our unique brand of
community banking, familiarize you with your new accounts and services,
and make your transition to Berkshire Bank as easy as possible.
getting tO knOW BerkSHire Bank
Although you’ll see new Berkshire Bank signs on the doors of former
Legacy Banks branches, inside will be the same team of professionals
you’ve come to know and trust over the years. We’re dedicated to
maintaining a customer-first philosophy, local decision-making, and a
shared commitment to your community, so you will feel right at home.
As you read through this booklet, we hope you get to know us and gain
an understanding of the weeks ahead, including important details of
the weekend of november 11-13, when all offices of legacy Banks will
be closed while the system changes are being made. If you’d like more
information on the Berkshire Bank products and services that will soon be
available to you, please visit www.berkshirebank.com.
YOU are iMpOrtant tO US
We realize that every banking relationship is unique and your particular
question(s) may not be answered here. That’s why we invite you to stop by
your local Legacy Banks branch or call Berkshire Bank’s Customer Service
Center at 800-773-5601.
On behalf of Berkshire Bank, we would like to thank you for your business.
We’re excited to welcome you to our Berkshire Bank family and look
forward to continuing to serve your financial needs.
Michael p. Daly
president and Chief executive Officer
66 West Street Sincerely,
pittsfield, Ma
OUr DiStinCtiVe BranD
Michael P. Daly
Our brand, values and President and Chief Executive Officer
accountability provide a fresh
new attitude, make us unique,
and help us generate strong
earnings to deliver the resources
and strength you want.
2
WHat MakeS US aMeriCa’S MOSt exCiting BankSM?
Our people and the way they respond to your dreams make us
America’s Most Exciting BankSM.
DiStinCtiVe CUltUre
OF aMeriCa’S MOSt It’s hard sometimes to find the exciting things in our day-to-day lives. You have
exCiting BankSM to really look for them. At Berkshire Bank, our people are trained and passionate
about helping you find those moments and putting our expertise and resources
Our RIGHT values will be to work to achieve your success.
reflected throughout the Our people, our attitude and our energy set us apart. We stand ready to make
combined organization, a difference in your life.
from our local banking
offices to the highest levels
People – Doing the right things to engage our customers
of the Company. Attitude – Having the passion to excel
Committed to the
Energy – Having fun as a team to deliver solutions
RIGHT core values: No matter where your journey takes you, let us be your ride to find and share
the moments that make your life exciting.
ReSpeCt
Because life is exciting… let us help!
IntegritY
GUtS WHO iS BerkSHire Bank?
HaVing FUn Berkshire Bank, America’s Most Exciting BankSM, is a 165-year-old regional
TeaMWOrk community bank, which will provide you with expanded resources of banking,
insurance, investments and wealth management services along with greater
geographic coverage. In each community we serve, we maintain our focus on integrity, customer
satisfaction, and personal solutions to help you reach your financial goals.
When you bank with Berkshire Bank, all combined deposits with Legacy Banks and Berkshire Bank
above the FDIC limit of $250,000 per depositor are insured in full, regardless of amount, based on
a combination of FDIC and the Depositors Insurance Fund (DIF).
Berkshire Hills Bancorp (Nasdaq: BHLB) is the parent of Berkshire Bank with $4 billion in assets and over
60 full-service branch offices in Massachusetts, New York, and Vermont. Berkshire Bank is focused on
strategic growth, allowing us to do more for our customers, employees and community.
retail Banking team Members 3
Mark YOUr CalenDar FOr tHeSe iMpOrtant DateS
TopIc WHaT you need To knoW
Wednesday, November 9 – Sunday, November 13
Bill Pay Registration Unavailable after 8:00 pm on Wednesday, November 9 through
Sunday, November 13.
Thursday, November 10 – Sunday, November 13
Bill Pay Unavailable. Although Bill Pay will be unavailable during this time,
all previously scheduled and recurring payments will process without interruption.
Friday, November 11
ATMs available. Continue to use your Legacy Banks ATM or Debit Card to access ATMs.
(Some Legacy Banks ATMs may be unavailable as they are updated.)
All Offices Unavailable. Offices and drive-ups closed for Veteran’s Day.
Internet Banking, Bill Pay, Unavailable.
& Telephone Banking
Saturday, November 12
ATMs available. Continue to use your Legacy Banks ATM or Debit Card to access ATMs.
(Some Legacy Banks ATMs may be unavailable as they are updated.)
All Offices Unavailable. Offices and drive-ups normally open on Saturdays will be closed.
Internet Banking, Bill Pay, Unavailable.
& Telephone Banking
Sunday, November 13
ATMs available. Continue to use your Legacy Banks ATM or Debit Card to access ATMs.
(Some Legacy Banks ATMs may be unavailable as they are updated.)
All Offices Unavailable. Offices and drive-ups normally open on Sundays will be closed.
Internet Banking, Bill Pay, Unavailable.
& Telephone Banking
Monday, November 14
ATMs available. Activate and begin using your new Berkshire Bank ATM or Debit Card with
your current PIN to access Berkshire Bank ATMs.
You now have access to all Berkshire Bank and former Legacy Banks ATMs,
as well as all ATMs in the SUM, InterCept Switch, NYCE and Cirrus Network.
For security purposes, destroy your Legacy Banks ATM and Debit Cards.
All Offices available. All Legacy Banks branches will re-open as Berkshire Bank. You will now have
access to all Berkshire Bank offices in Massachusetts, New York, and Vermont.
Internet Banking available. Begin using Berkshire Bank Internet Banking. Select Personal/Small Business
available at Banking Login (personal) using login instructions on page 6.
www.berkshirebank.com If you were already a Berkshire Bank customer, use your current Berkshire Bank User ID
and password to access your accounts.
Bill Pay available at available. Begin using Berkshire Bank Bill Pay. Select Personal Banking Login to access
www.berkshirebank.com Bill Pay by selecting Payment Manager using instructions on page 7.
Telephone Banking available. Begin using Berkshire Bank’s Telephone Banking. Use your new User ID
4 available at 413-445-8300
or 888-685-8300
and password to access Telephone Banking using instructions on page 8.
aCCOUnt aCCeSS anD inFOrMatiOn
Banking HOUrS DUring COnVerSiOn WeekenD
legacy Banks will integrate its systems with Berkshire Bank over the weekend of november 11-13.
Your legacy Banks branch will be closed for Veteran’s Day on Friday, november 11 and will re-open
on Monday, november 14 as an office of Berkshire Bank.
all legacy Banks branches and drive-ups will be closed from Friday, november 11 (Veteran’s Day) to
Sunday, november 13. You may still obtain cash by using your Legacy Banks ATM or Debit Card, just as you
do now, at any ATM during this conversion weekend.
COntinUe tO Bank at YOUr BranCH OFFiCe
legacy Banks branches will become offices of Berkshire Bank, so you can continue to bank right where
you do now. The only exceptions are the four offices of Legacy Banks that were aquired by NBT Bank:
• 609 Merrill Road, Pittsfield, MA
• 331 State Road, North Adams, MA
• 76 Park Street, Lee, MA
• 700 Main Street, Great Barrington, MA
Exciting news! The existing Legacy branch on Holmes Road in Lenox, MA will relocate after the close
of business Thursday, November 10 to a new building being constructed next to the Price Chopper
supermarket in The Center on Pittsfield-Lenox Road in Lenox, MA. The new branch will re-open as an office of
Berkshire Bank on Monday, November 14 providing an open and modern state-of-the-art customer experience.
Your new expanded branch network will include additional offices and atMs in Massachusetts
and new York, plus offices in Vermont. Whichever branch you choose, we look forward to serving you!
(See page 22 for a listing of Berkshire Bank offices and ATMs.)
MiniMal StaFF CHangeS
We’ve asked all branch personnel to continue serving you at Berkshire Bank. For the most part, you’ll see
the same people you already know.
teller line DepOSitS anD paYMentS Will Be eFFeCtiVe SaMe DaY
Beginning Monday, November 14, for your banking convenience, all personal or business banking transactions
received at the teller line by the close of business will be posted the same business day.
Transfers or payments made using Internet or Telephone Banking will be processed on the same business
day until 6:00 pm.
atMS, atM CarDS anD DeBit CarDS
legacy Banks atMs will be available using your existing legacy Banks atM or Debit Card until Monday,
november 14. We anticipate minimal service disruptions to your ATM service as the Legacy Banks ATMs are
converted to Berkshire Bank.
On or after Monday, november 14, process a pin-based transaction at any merchant or go to any
Berkshire Bank atM, or any other nYCe or Cirrus network atM to activate your new card by performing
5
a balance inquiry or other pin-based transaction.
aCCOUnt aCCeSS anD inFOrMatiOn (COntinUeD)
atMS, atM CarDS anD DeBit CarDS (COntinUeD)
During the system conversion, your current Legacy Banks ATM or Debit Card will continue to work.
However, your legacy Banks atM or Debit Card will not be valid beginning Monday, november 14.
please begin using your new Berkshire Bank atM or Debit Card starting Monday, november 14.
For security purposes, please destroy your legacy Banks atM or Debit Card on Monday, november 14.
if you are an existing card holder, you will be receiving a new Berkshire Bank atM or MasterCardtM
Debit Card. Your pin will remain the same as your legacy card, and you will also receive a pin
reminder in a separate mailer.
Some Legacy Banks ATMs may be unavailable during the first two weeks of November and over the
conversion weekend while they are updated.
Important - if you have not received your new card by Wednesday, november 9, please call us
at 800-773-5601 and select option 2. (See page 14 for further atM, card and pin information.)
if you currently make automatic payments using your legacy Banks Debit Card, please notify
the applicable merchants of your new Berkshire Bank MasterCardtM Debit Card number effective
Monday, november 14.
SCOre CarD reWarDS DeBit CarD prOgraM
The Legacy Banks reward points program for Debit Cards was discontinued as of Friday,
September 30. You may continue to redeem your points for rewards by visiting
www.scorecardrewards.com/general_logon.asp anytime through Wednesday, November 30.
perSOnal anD SMall BUSineSS internet Banking
Your existing legacy Banks personal and Small Business
internet Banking iD and password will expire as of 6:00 pm
on thursday, november 10.
Beginning Monday, November 14, if you are a current Personal or Small
Business Internet Banking user, your User ID will remain the same and your
new temporary password will be the last four digits of your Social Security
number. Beginning Monday, November 14, access your personal accounts
at www.berkshirebank.com by selecting Personal Banking and Small
Business Login. You will be prompted to change your temporary password
at this initial login. You may also be prompted to change your User ID if your
current Legacy ID does not conform to the following requirements: User ID
must be 6 to 20 characters long and contain both a letter and a number.
kim riggs Any Internet Banking scheduled or recurring transfers,
Vp, regional Branch Manager, nicknames, notifications or alerts will need to be re-established
Berkshire County on or after Monday, November 14. If you need assistance, please call us
24 north Street
at 800-773-5601.
pittsfield, Ma
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aCCOUnt aCCeSS anD inFOrMatiOn (COntinUeD)
perSOnal anD SMall BUSineSS internet Banking
(COntinUeD)
Free FinanCeWOrkS tM
Important - For security purposes, upon your first
MOneY ManageMent login, you will be prompted to enroll in an extra login
Now you can see where every security measure. You will be asked to setup three (3) challenge
dollar’s been and where it’s going. questions and answers and to register your computer location.
FinanceWorksTM shows you the activity Once your computer is setup for extra security, you will be able
of every account, loan, investment, to log in as normal. if you log in from a computer location that is
bill and credit card you have, from not recognized, you will be prompted to answer your challenge
Berkshire Bank and beyond, on one questions before accessing your accounts.
web page. Bill paY tHrOUgH perSOnal anD
BUSineSS internet Banking
It’s a new way to manage your
money, so you can make more
Bill Pay with Legacy Banks will end on Thursday, November 10
informed financial decisions.
to ensure delivery of all payments to your payees over the next
week and during conversion weekend. On Monday, November 14,
begin using Berkshire Bank’s Bill Payment available at
www.berkshirebank.com. Select Personal Banking or Small Business
Internet Banking Login to access your new Bill Payment services.
WHat YOU neeD tO knOW aBOUt Bill paY priOr tO tHe COnVerSiOn WeekenD
All payments scheduled prior to and on Thursday, November 10 for processing will occur without
future interruption.
Important – Your recurring payments, account history and e-Bills will convert after your first logon.
please log in after Monday, november 14 to review and confirm. Your prior bill payment history will
be available for you to view after Monday, november 21. You may print or download your activity
before thursday, november 10 for your records.
WHat YOU neeD tO knOW aBOUt Bill paY aFter COnVerSiOn WeekenD
Legacy Banks was a process Date Driven bill payment provider. This means when you logged in to
Bill Payment and selected your payment date, the funds were retrieved from your account and the
payment was sent to your payee that day.
Berkshire Bank is a Due Date Driven bill payment provider. This means the date you select for your
payment will be the earliest date that we guarantee your payment will arrive to your payee.
Berkshire Bank will withdraw the funds from the account on that date should the payment be sent
electronically via the Automatic Clearing Housing (ACH). If a check is created to make the payment
on your behalf, the funds will be withdrawn from your account on the date the cashed check from
the payee reaches Berkshire Bank.
7
aCCOUnt aCCeSS anD inFOrMatiOn (COntinUeD)
WHat YOU neeD tO knOW aBOUt Bill paY aFter COnVerSiOn WeekenD
(COntinUeD)
The date that is generated, when you select your payee will be the earliest date on which we guarantee
that your payee will receive payment. If the first available payment date is the next day, you may assume
that your payment will be sent electronically as an ACH. If the next available date is four business days,
this means that the payment most likely will be traveling by paper check. therefore, it is best practice
to always schedule your payments at least four business days in advance of the due date.
QUiCkentM
Important - if you are a current QuickentM user, you will need to back up your current legacy
Banks data before 5:30 pm on thursday, november 10.
On or after Monday, November 14, you will need to activate Berkshire Bank as your new financial
institution. Detailed information about using QuickenTM is available at www.berkshirebank.com/quicken.
FinanCe WOrkStM
To help you manage your money, Berkshire Bank provides, at no cost, FinanceWorksTM. This is an online
financial management tool, available through Personal/Small Business Internet Banking.
telepHOne Banking
Your existing Legacy Banks telephone banking ID and password will expire as of 6:00 pm on
Thursday, November 10.
Beginning Monday, November 14, your new login ID will be your full Social Security number. The new
Telephone Banking system number is (888) 685-8300 and the last four digits of your Social Security
number will be your temporary PIN. You will then be asked to change your temporary PIN to a four-digit
number known only to you. Each time you access your account information, you will be asked for your
Social Security number and PIN. This will identify you for all your deposit and loan accounts. You may
change your PIN at any time through the Telephone Banking system beginning Monday, November 14.
aCCOUnt nUMBerS anD StateMentS
Unless you have been notified, your account numbers will not change. Your Legacy Banks deposit
statement with activity through Thursday, November 10 will be mailed to you at the end of the month.
Your account activity after Thursday, November 10 will appear on a Berkshire Bank statement.
You will have the convenience of receiving your statement online. If you are interested in taking
advantage of this alternative to paper statements, please log in to Personal Internet Banking and select
online statements to sign up to receive your statements online.
To ensure that you receive additional Berkshire Bank information promptly with no disruption in service,
please verify that the address information on your most recent statement is correct. (See page 16 for
further statement information.)
8
YOUr BerkSHire Bank perSOnal aCCOUntS
On Monday, November 14, your current Legacy Banks personal deposit account(s) will convert to the
account(s) that most closely matches the features and benefits you currently enjoy. If you are unsure
of the exact name of your Legacy Banks account, please refer to a recent statement.
Personal Checking and Money Market Account
If your Legacy Banks Your new Berkshire Bank
Checking Account is… Checking Account will be…
Platinum Checking legacy relationship int. Ck.
Gold Checking legacy relationship Checking
Silver Checking Free Checking
Really Free Checking Free Checking
NOW Checking nOW Checking
18/65 Checking Free reduced Checking
Basic Checking Free Checking
E-Checking Free Checking
Estate Checking Free Checking
Ignition Card Checking Free reduced Checking
Value Plus Checking nOW Checking
Money Market - City Savings Money Market Savings
Money Market - Lenox Savings Money Market Savings
Smart Banking Money Market Money Market Savings
Performance MMA Money Market Savings
Personal Savings Account
If your Legacy Banks Your new Berkshire Bank
Savings Account is… Savings Account will be…
Platinum Investment Savings Money Market Savings
Gold Investment Savings Money Market Savings
Silver Savings Statement Savings
Statement Savings Statement Savings
Companion Savings Statement Savings
Youth Savings Statement reduced Savings
School Savings legacy School Savings
Passbook Savings passbook Savings
E-Savings Statement Savings
Holiday Club Statement Club Savings
9
YOUr BerkSHire Bank BUSineSS aCCOUntS
On Monday, November 14, your current Legacy Banks business deposit account(s) will convert to the
account(s) that most closely matches the features and benefits you currently enjoy. If you are unsure
of the exact name of your Legacy Banks account, please refer to a recent statement.
Business Checking and Money Market Account
If your Legacy Banks Your new Berkshire Bank
Checking Account is… Checking Account will be…
Smart Banking Business Checking express Business Checking
Smart Banking Corporate Checking Corporate Checking
Community Checking Business nOW
Business Checking 201 express Business Checking
IOLA Checking iOla Checking
IOLTA Checking iOlta Checking
Master Escrow Checking express Business Checking
Municipal Checking nOW Municipal Checking
Non-Consumer Checking express Business Checking
Small Business Checking express Business Checking
Working Capital Money Market Business Money Market Savings
Cash Manager Sweep Account legacy Cash Mgr. int. Checking
Non-Consumer Money Market Business Money Market Savings
Smart Banking Money Market Money Market Savings
Trust MMA Money Market Savings
Municipal Money Market Municipal Money Market Savings
Business Savings Account
If your Legacy Banks Your new Berkshire Bank
Savings Account is… Savings Account will be…
Business Savings Business Statement Savings
Non-consumer PB Savings Business passbook Savings
Non-consumer Statement Savings Business Statement Savings
Sub Escrow Account escrow Statement Savings
Tenant Landlord escrow Statement Savings
10
YOUr BerkSHire Bank BUSineSS aCCOUntS (COntinUeD)
CaSH ManageMent
With our cash management products, you can reduce the administrative
time and cost associated with the internal management of your cash,
and focus on managing your business.
Whether you need to view and conduct business online, are looking for
automated financial services or require something different, we can provide
you with a comprehensive package of services designed to make cash
management easier for you.
To start using Cash Management or any of our services, contact
Nikki Knight at 413-236-3730 in Massachusetts or Michelle Rouleau
at 518-729-1417 in New York for more information.
reMOte DepOSit SerViCeS
Through the use of a unique scanner, Remote Deposit Capture allows
you to deposit checks anytime, even nights, weekends, and holidays,
from your own office. No more driving to the bank or calling your courier.
SeCUritY tOken FOr aCH anD WireS
Berkshire Bank will originate electronic credits and debits through the
Automated Clearing House (ACH) network, including direct deposit
of payroll, Federal and State tax payments, fund transfers between bank
accounts, dues collection, and more.
ACH transactions can be initiated through a variety of delivery channels,
including online banking, or through a vendor such as a payroll company.
As an extra layer of security, Berkshire Bank offers tokens as well as dual
control for customers who are initiating ACH and/or wires. With your
token you will be presented with a prompt and required to enter a token
code (6 digit number) response when initiating or approving ACH and/or
wires. The token code changes every sixty (60) seconds, therefore adding
another layer of security against unplanned or unauthorized activity.
greg levante
Commercial portfolio Manager
66 allen Street
pittsfield, Ma
11
YOUr BerkSHire Bank BUSineSS aCCOUntS (COntinUeD)
QUiCkBOOkStM
Important - if you are a current business QuickbookstM user,
we strongly recommend that you upload your latest data
before 5:30 pm on thursday, november 10.
On or after Monday, November 14, you will need to activate Berkshire Bank
as your new financial institution. Detailed information about using
QuickbooksTM is at www.berkshirebank.com/quickbooks.
FeDeral tax DepOSitS
The Electronic Federal Tax Payment System (EFTPS) is a free service from
the U.S. Department of the Treasury and available from the Berkshire Bank
website (Business Resources – Tax Payment Service).
Mark Mckenna
Vp, Commercial lending
All Federal taxes can be paid using EFTPS. You can make payments via
66 allen Street the U.S. Department of Treasury’s website, a voice response system,
pittsfield, Ma or special channels designed for tax professionals, payroll services,
and financial institutions.
aCCOUnt reCOnCiliatiOn
Keeping track of your account activity has never been easier. Online Banking
lets you view and audit checking account balances and detail debits and
credits including paid checks, deposits, incoming/outgoing wires, ACH
credits/debits, and more. If you prefer, you can arrange for Berkshire Bank
to perform this service for you.
pOSitiVe paY
Positive Pay is a fraud detection system that looks at checks issued
and matches them against checks coming into the bank and
clearing against your account.
If the amount or check number does not match, we notify you and you
decide to pay or return the check. Positive Pay is just another easy-to-use
part of our comprehensive cash management line of products.
aCH Filter
This service returns all ACH items for a designated account, except those
that are pre-authorized by the customer. Maximum dollar limits, maximum
Heather king occurrences and time frames can be set as well.
Commercial portfolio Manager
66 allen Street
pittsfield, Ma
12
YOUr BerkSHire Bank BUSineSS aCCOUntS (COntinUeD)
personal and Business Credit Cards
MerCHant SerViCeS
Our Merchant Services are provided through a strategic partnership with Granite Payment Alliance.
We have the single focus of working with our clients to provide them an efficient, reliable merchant
service program.
Whether you are a specialty, general retail, lodging, restaurant, mail order, or Internet business, we
can provide you with premier merchant credit card processing, including staff training, 24/7 Help Desk
service, easy-to-read statements and competitive pricing.
We work with you to determine what you need, structure a program that is tailored to your
business and provide complete processing services and support.
BUSineSS CreDit CarDS
Our family of Visa® Business credit cards offers the flexibility to separate business from personal
expenses, access to free spending reports and the purchasing power you need to manage your
business, all with the security that comes with every Visa® Business card. Choose from:
Visa® Platinum Business Rewards Card
• No annual fee
• Special $25 bonus and 0% introductory APR
• 1% Unlimited cash back, plus double reward points on gas, restaurants and telecom
Visa® Business Travel Card
• Special $50 bonus and 0% introductory APR
• 1% Unlimited cash back, plus double reward points on travel and lodging
• $50 Company fee with free employee cards
Visa® Business Card
• No annual fee
• 0% Introductory APR
• Separate business expenses, manage cash-flow and track spending
Learn more or apply at any Berkshire Bank location or online at: www.berkshirebank.com/creditcards.
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general inFOrMatiOn
100% DepOSitOr prOteCtiOn WitH COMBinatiOn
Debit and atM Cards OF FDiC anD DiF (DepOSitOrS inSUranCe FUnD)
Daily purchase (pOS) and
Withdrawal limits When you bank with Berkshire Bank, all combined deposits with
both legacy Banks and Berkshire Bank above the FDiC limit of
purchase (poS) aTM
Limits Limits $250,000 per depositor are insured in full, regardless of amount,
ATM Card $405 $405 based on a combination of FDiC and the Depositors insurance
Fund (DiF).
Debit Card $3,000 $610
Business $10,000 $2,010 • DIF is a private, industry-sponsored insurance fund that
Debit Card insures all deposits above FDIC limits at Massachusetts-
chartered savings banks. As a Massachusetts-based bank
You may use any SUM or InterCept with a Massachusetts, New York and Vermont footprint,
Switch designated ATM surcharge-free. Berkshire Bank is able to offer this additional insurance
to all of its customers.
Finding a SUM or InterCept Switch • DIF insurance coverage requires no applications or special
ATM is easy. Just look for these forms. Depositors automatically receive this added insurance
logos on participating ATMs benefit at no cost whenever they make a deposit to a new
or use the locator to find a SUM or existing account at Berkshire Bank.
or InterCept Switch ATM near you
at www.surchargefree.com the combination of FDiC and DiF insurance provides depositors
or www.sum-atm.com. of Berkshire Bank with full deposit insurance on all their deposit
accounts. No depositor has ever lost a penny in a bank insured by
both the FDIC and DIF.
pHOne nUMBerS reMain tHe SaMe
For your convenience, the telephone and fax numbers of the former Legacy Banks offices will remain
the same. In addition, please use the toll-free number 800-773-5601 to reach any Berkshire Bank office.
FUrtHer atM, DeBit CarD anD pin inFOrMatiOn (perSOnal anD BUSineSS)
If you are an existing card holder, in November you will receive a new Berkshire Bank ATM or
MasterCard™ Debit Card. Your PIN will remain the same as your Legacy card, and you will also receive
a PIN reminder in a separate mailer. For security purposes, your new ATM or Debit Card mailer and
PIN reminder will not indicate it is from Berkshire Bank.
For your personal and business convenience, you’ll now enjoy higher withdrawal limits for your daily
transactions. (See chart above for details.)
DireCt DepOSit Or DeDUCtiOnS SerViCeS
If you currently have direct deposits into Legacy Banks accounts, such as Social Security or deductions from
your accounts for insurance payments, they will automatically transfer to your Berkshire Bank account.
14
general inFOrMatiOn (COntinUeD)
OVerDraFt priVilege prOteCtiOn inFOrMatiOn
If you are currently eligible for Legacy Banks Overdraft Privilege Program, effective Monday,
November 14, you may be covered under Berkshire Bank’s Courtesy PaySM.
Overdraft protection will increase on your eligible personal checking account(s). Payments
of overdrafts may be up to $750. Your eligible business checking account(s) may be covered for
payments up to $1,500. And, the convenience of Courtesy PaySM may be available for your ATM
transactions and Debit Card purchases as well. If you have any questions regarding the use of
overdraft protection, contact us at 800-773-5601.
FUrtHer OVerDraFt inFOrMatiOn
We offer most of our customers the protection of overdrawing their account from time to time,
because life doesn’t always go according to plan. If you have opted in for ATM or Debit Card
protection with Legacy Banks, your options will stay the same with Berkshire Bank. Rather than
automatically returning funds unpaid, we may pay any reasonable non-sufficient funds items that
you may have, without obligation on our part, as long as you maintain your account in good standing.
While there is no fee for overdraft protection unless it is used, most of our customers like having this
service available.
If you have not already opted in for this service, after Monday, November 14, it’s not too late to opt in.
Call us at 800-773-5601 or visit your nearest Berkshire Bank location.
Other options for overdraft coverage include:
Automatic Transfer Service
Save money and gain peace of mind with our Automatic Transfer
Service for overdraft protection. In the event of an overdraft,
this service transfers funds from your statement savings to your
checking account. There is no fee for the automatic transfer service
unless it is used. If you previously had this service with Legacy
Banks, it will automatically continue with Berkshire Bank.
Reddi-Cash
You may also apply for Reddi-Cash, a personal line of credit, for use
as overdraft protection. Reddi-Cash automatically transfers enough
money to your checking account to cover your checks if you do not
have enough money in your account to cover them. There is no fee
for Reddi-Cash unless it is used.
Heidi Higgins
aVp, Branch Officer
99 north Street
pittsfield, Ma
15
general inFOrMatiOn (COntinUeD)
Wire tranSFerS
Legacy Banks’ routing and transit number will continue to function. Future incoming or outgoing
wires should be directed to/from Berkshire Bank’s routing and transit number: 2118-7169-1.
Wires may be sent until 3:30 pm (EST), Monday through Friday. Wires are received throughout the
entire day. For fees related to wires, please refer to our Disclosure Booklet.
CertiFiCateS
All rates, terms and conditions of your certificate remain the same until your maturity date. Prior to
the maturity date, a maturity reminder notice will be mailed to you. Should you choose to renew the
account, the terms and conditions of the new certificate will be mailed to you. If you currently receive
a monthly check for the interest from your account, that service will continue without interruption.
CHange in FeeS
Please refer to the enclosed Disclosure Booklet for more information.
CHeCk iMaging
Check imaging will continue to be available on your Berkshire Bank accounts, free of charge.
StateMentS (perSOnal anD BUSineSS)
Your last Legacy Banks deposit statement with activity through Thursday, November 10 will be mailed
to you at the end of the month. We will then begin producing your statements with check images
on the Berkshire Bank system, which you will receive at approximately the same time each month.
eStateMentS CUStOMerS (perSOnal & SMall BUSineSS)
As an Internet Banking customer, after Monday, November 14, you will be able to conveniently access
your statement through your Berkshire Bank Internet Banking account. Your statements will be
available for 24 months going forward.
Beginning Monday, November 14, simply log in to Personal or Small Business Internet Banking
at www.berkshirebank.com and select the online statement link. At the time of your first login,
you will be prompted to read and accept the eStatement disclosure and register for eStatements.
Important – after thursday, november 10, legacy Banks’ eStatement history will no longer be
available. please be sure to print or download your eStatements and check images for permanent
retention before this date.
16
general inFOrMatiOn (COntinUeD)
CHeCkS, DepOSit anD WitHDraWal SlipS (perSOnal anD BUSineSS)
There is no need for you to order new checks. Your current Legacy Banks checks and deposit slips
may still be used. However, the next time you order checks, the Bank’s check vendors will print the
new routing number and the Berkshire Bank logo on your order.
If you order checks somewhere other than Berkshire Bank, please ask your nearest branch for
a counter check with your account number. This may be voided and used as a sample for your
check vendor, as they will need to print the Berkshire Bank logo and the correct routing and transit
number on your check order.
As a Berkshire Bank customer, money market checks will now be available for your convenience.
Please contact your nearest branch to place a check order.
OVerDraFt nOtiCeS gO green
Overdraft notices have gone green and are not sent via U.S. Postal mail. Please monitor your account
activity using Internet and Telephone Banking.
irS FOrMS 1099 and 1098
You will receive one interest statement for the year that will reflect interest earned and paid to you
by both Legacy Banks and Berkshire Bank. One 1099 and/or one 1098 statement for the entire year 2011
will be mailed to you in January, 2012.
retireMent aCCOUntS/planS
Legacy Banks will be resigning as trustee of your retirement plan, and Berkshire Bank will become the
new trustee. All interest rates, terms and conditions will be honored on your retirement certificates
until maturity.
At maturity, the minimum balance will be lowered to $1,000 for retirement CDs. IRA statements will
be produced semi-annually, instead of annually, for your convenience.
You will be receiving a separate mailing shortly, which will give you more information about our
retirement programs and the transition to your Berkshire Bank account(s). If you have any questions
in the meantime, please contact Theresa Andersen at 800-773-5601.
SaFe DepOSit BOxeS
The terms, conditions and access procedures for safe deposit boxes will not change.
17
lOan inFOrMatiOn
COnSUMer, aUtO, MOrtgage, HOMe eQUitY lOan
anD COMMerCial lOan aCCOUntS
Your current Legacy Banks loans and lines of credit will convert to Berkshire Bank loans or lines of
credit. The terms and conditions expressed in your current loan documents will remain the same,
including the interest rate and payment due date.
Most account numbers for loans and lines of credit will remain the same. If your account number will
change, you will be notified in ample time for you to make any updates to your automatic payments
or other account preferences.
Beginning Monday, November 14, for all consumer, retail mortgages and home equity loans,
please direct questions and correspondence (no payments) to:
Berkshire Bank • Retail Lending • P.O. Box 1308 • Pittsfield, MA 01202.
Please include your name, address, and loan number.
For all commercial loans, please direct your questions to your lender or portfolio manager,
Heather King at 413-553-3408.
For all retail loans, please direct your questions to Retail Loan Servicing at 800-773-5601.
COMMerCial lOanS
All rates, terms and conditions of your loan will remain the same until your payoff date.
Making YOUr paYMentS
Beginning Monday, November 14, for your convenience, all payments made at a Berkshire Bank office
will be effective the same day. Transfers or payments made using Internet or Telephone Banking will
be processed on the same business day until 6:00 pm.
Important – if you use an automatic transfer payment from another institution, you will need to
notify that institution of the Berkshire Bank routing and transit number: 2118-7169-1.
Please continue to remit your loan payments as you have in the past until Thursday, November 10.
Beginning Monday, November 14, you may bring your payments into your local Berkshire Bank branch
or mail your payments to us at:
Berkshire Bank • Loan Processing • P.O. Box 4129 • Woburn, MA 01888-4129
COMMerCial lOan paYMentS
Starting with your December, 2011 payment, for your convenience, commercial mortgage loan
customers will transition from a coupon book payment to a monthly mailed bill.
paYMent nOtiCeS
If you currently receive a monthly payment notice for your loan, line of credit or overdraft protection, you
will continue to do so. Beginning Monday, November 14, notices will be sent to you by Berkshire Bank.
18
lOan inFOrMatiOn (COntinUeD)
aUtOMatiC paYMent DeDUCtiOn
If you have your payments deducted electronically from your checking or savings account, they will
continue to be deducted from that account after the conversion. This will occur automatically with
no interruption in your payment schedule. But, to keep your records current, please notify your
employer or any other third party that your account is with Berkshire Bank and provide the new
routing and transit number: 2118-7169-1.
OtHer MetHODS OF paYMent
Beginning Monday, November 14, you may make your loan payments at any Berkshire Bank location or
by transferring funds using Telephone or Internet Banking. Transfers or payments made using Internet or
Telephone Banking will be processed on the same business day until 6:00 pm.
HOMe eQUitY anD BUSineSS line OF CreDit CHeCkS
If you currently access your home equity line of credit with checks, please continue using your current
supply provided by Legacy Banks, even after the conversion to Berkshire Bank. The next time you order
checks, Berkshire Bank’s check vendors will automatically print the new transit and routing number
and bank logo on your order.
If you order checks somewhere other than Berkshire Bank, please ask your nearest branch for a
counter check with your account number. This may be voided and used as a sample for your check
vendor, as they will need to print the Berkshire Bank logo and the correct transit and routing number
on your check order.
reSiDential MOrtgage anD COMMerCial MOrtgage lOanS
The original terms and conditions of your current mortgage will not change.
Important – all mortgage loan customers should contact their
homeowners insurance carrier to change the mortgage clause from
legacy Banks to Berkshire Bank.
Please contact your insurance company/agent to update the mortgage
clause to read as follows:
Berkshire Bank • ISAOA ATIMA • P.O. Box 150 • Great Barrington, MA 01230
SaVe Up tO 20% On YOUr HOMeOWnerS inSUranCe
As a Berkshire Bank customer, you now have access to homeowners
insurance coverage from Berkshire Insurance Group, a Berkshire Bank
affiliate. You may be able to save up to 20% on your insurance when you
combine your home and auto coverage. Marge Ward
aVp, Branch Officer
734 Williams Street
pittsfield, Ma
19
lOan inFOrMatiOn (COntinUeD)
exiSting COnStrUCtiOn lOanS Or aDVanCeS
Advances on your loan will continue under the same terms and conditions
stated in your loan documents. For personal service, please contact your
mortgage officer or commercial lender.
perSOnal CreDit CarDS
Experience the unique rewards and special benefits that come with
a Berkshire Bank credit card. Whether you’re planning your dream
vacation, managing your household finances, or building strong credit for the
future, we offer credit cards at competitive pricing that meet your needs.
Visa® Signature Card
• No annual fee
Heather lashway • Special $25 bonus and 0% introductory APR
Vp, regional Manager, new York • Earn unlimited 1% cash back, or choose from travel, gift certificates,
41 State Street and merchandise rewards
albany, nY
Visa® Platinum Card
• No annual fee
• 0% Introductory APR
• Low rates and generous credit lines
College Rewards Visa® Card
• No annual fee
• 1,000 Bonus points on first use
• Redeem reward points for discounted airfare, gift cards, or even cash
Young Adult Visa® Card
• No annual fee
• Opportunity to build or rebuild credit history
• Quick approval with a qualified cosigner
Secured Visa® Card
• Opportunity to build or rebuild credit history
• Low annual fee
• Flexible credit lines based on security deposit ranging from $300 to $5,000
Learn more or apply at any Berkshire Bank location or online
at www.berkshirebank.com/creditcards.
Bethany perry
Branch Officer
30 east Otis road
Otis, Ma
20
WealtH ManageMent SerViCeS
Berkshire Bank offers you a full array of investment management, fiduciary,
Private Banking, and financial planning services. Our teams of exemplary
professionals have a proven track record of excellence in client service. Their
in-depth knowledge extends from managing investment portfolios, performing
analytical analysis and managing risk to evaluating options for personal and
institutional portfolios management.
We are dedicated to your unique needs and personal philosophy. Staffed
with Certified Financial Planners and professional investment counselors, we
offer objectivity and stability in the preservation and building of wealth for our
clients. We utilize individual securities, mutual funds, and/or a mixture of both for
maximum success. Whatever your financial goals, we will develop an investment
portfolio, from conservative to aggressive, to reach them.
inVeStMent SerViCeS* kathleen Daury
aVp, Mortgage loan Officer
Through a partnership with Commonwealth Financial Network, BerkshireBanc 99 north Street
Investment Services, an affiliate of Berkshire Bank, will continue to provide access pittsfield, Ma
to a full range of investment services. We are committed to serving your investing
needs with personal service and expert advice, today and for years to come.
For more information on wealth management services, call Charles Leach,
Senior Vice President at 800-773-5601.
inSUranCe SerViCeS**
As a customer of Berkshire Bank, you now have access to Berkshire Insurance
Group, a Berkshire Bank affiliate. Berkshire Insurance Group is one of the
largest independent insurance agents in western Massachusetts representing
more than 20 insurance carriers. Berkshire Insurance Group specializes in
personal and commercial insurance. Personal products include homeowners,
automobile, umbrella, life, long-term care and disability insurance. Commercial
products include business property and liability, automobile (including large
fleets), worker’s compensation, and benefits (including 401k and health plans).
At Berkshire Insurance Group, you will receive 24/7 claims service. Claims are the
cornerstone of the personal service we provide. When you call us, we answer the
phone. You also will have access to your accounts online, live chat, and a free
service to help you with your registration, license and sticker renewals dates.
We invite you to experience the Berkshire Insurance Group difference. Contact us Michelle lillie
at 866-636-0244 for a no-obligation insurance review. Mortgage Originator
99 north Street
*Securities and Advisory Services offered through Commonwealth Financial Network, Member FINRA/SIPC, a Registered Investment pittsfield, Ma
Adviser. NOT FDIC or DIF insured. May lose value. Not a bank deposit. No bank guarantee. ** Insurance products provided by Berkshire
Insurance Group, a Berkshire Bank affiliate. Any insurance required as a condition of an extension of credit by Berkshire Bank need not be
purchased from Berkshire Insurance Group and may be purchased by an agent or insurance company of the customer’s choice. Business
conducted with Berkshire Insurance Group is separate and distinct from any business conducted with the Bank.
21
BranCH anD atM lOCatiOnS
After Monday, November 14, you’ll have access to over 60 branches and over 80 ATM locations
throughout Massachusetts, New York and Vermont (as of November, 2011).
For a complete listing of our branch hours, please visit our web site at www.berkshirebank.com
or call 800-773-5601.
409 Stockbridge road, great Barrington, Ma
99 north Street, pittsfield, Ma
VerMOnt
arlington Jackson gore resort rutland
3816 Vermont Route 7A 33 Jackson Road Court Square
24-hour ATM & Night Drop 24-hour ATM Only 20-22 West Street
24-hour ATM & Night Drop
Dorset Manchester Center
23 Church Street 4912 Main Street 143 Woodstock Avenue
24-hour ATM & Night Drop 24-hour ATM & Night Drop
ludlow
152 Main Street 3450 Richville Road
24-hour ATM & Night Drop 24-hour ATM & Night Drop
Okemo Mountain resort pawlet, Mach’s Market
Route 30, 77 Okemo Ridge Road Route 30
ATM Only 24-hour ATM only
22
neW YOrk
albany greenville 6310 Elmer Hill Road
41 State Street Bryant’s Market 24-hour ATM & Night Drop
24-hour ATM & Night Drop Route 32
rotterdam
24-hour ATM & Night Drop
979 Central Avenue 1925 Curry Road
24-hour ATM & Night Drop guilderland 24-hour ATM & Night Drop
20 Mall, 2080 Western Avenue
39 North Pearl Street Windham
24-hour ATM & Night Drop
24-hour ATM & Night Drop Route 296
Town Center Plaza 24-hour ATM & Night Drop
194 Washington Avenue
1704 Western Avenue
24-hour ATM Only Whitehall
24-hour ATM & Night Drop
184 Broadway Street
Times Union Center
Halfmoon 24-hour ATM & Night Drop
51 South Pearl Street
The Crossing
ATM Only
7 Halfmoon Crossing
Clifton park 24-hour ATM & Night Drop
Shoppers World Plaza
latham
15 Park Avenue
628 New Loudon Road
24-hour ATM & Night Drop
24-hour ATM & Night Drop
Colonie
545 Troy-Schenectady Road
Shaker Pine Plaza
24-hour ATM & Night Drop
151 Vly Road
24-hour ATM & Night Drop Middleburgh
Route 30 & Mill Lane
Colonie Center Mall
24-hour ATM & Night Drop
131 Wolf Road
ATM Only new Hartford
8491 Seneca Turnpike
Delmar
24-hour ATM & Night Drop
Delaware Plaza
180 Delaware Avenue Oriskany Falls
24-hour ATM & Night Drop 212 Main Street
24-hour ATM & Night Drop
east Durham
Oak Hill rome
4 Elliott Place 100 West Dominick Street
24-hour ATM & Night Drop ATM & Night Drop
east greenbush 139 West Dominick Street
602 Columbia Turnpike 24-hour ATM Only
24-hour ATM & Night Drop
1629 Black River Blvd.
glenville 24-hour ATM & Night Drop
262 Saratoga Road
1300 Erie Blvd. West
24-hour ATM & Night Drop
24-hour ATM & Night Drop
Jamie Dimick
teller
route 30 & Mill lane
Middleburgh, nY
23
MaSSaCHUSettS
Chicopee Haydenville Berkshire Community College
1339 Memorial Drive 142 Main Street 1350 West Street
24-hour ATM & Night Drop 24-hour ATM & Night Drop 24-hour ATM Only
Dalton lee Berkshire Eagle Building
397 Main Street 1 Park Street 75 South Church Street
24-hour ATM & Night Drop 24-hour ATM & Night Drop ATM Only
east longmeadow lenox 1575 West Housatonic Street
72 Shaker Road 25 Main Street 24-hour ATM Only
24-hour ATM & Night Drop 24-hour ATM & Night Drop
Sheffield
Feeding Hills 495 Pittsfield Lenox Road 103 Main Street
1359 Springfield Street 24-hour ATM & Night Drop 24-hour ATM & Night Drop
24-hour ATM & Night Drop
longmeadow South Hadley
great Barrington 138 Longmeadow Street 74 Lamb Street
244 Main Street 24-hour ATM & Night Drop 24-hour ATM & Night Drop
24-hour ATM & Night Drop
ludlow Southwick
255 Stockbridge Road 431 Center Street Big Y Plaza
24-hour ATM & Night Drop 24-hour ATM & Night Drop 185 College Highway
24-hour ATM & Night Drop
409 Stockbridge Road north adams
24-hour ATM & Night Drop 37 Main Street Gristmill Plaza
24-hour ATM & Night Drop 608 College Highway
Guido’s Fresh Marketplace
24-hour ATM & Night Drop
760 Main Street Otis
ATM Only 30 East Otis Road Springfield
24-hour ATM & Night Drop 1259 East Columbus Ave.
24-hour ATM & Night Drop
pittsfield
24 North Street Stockbridge
24-hour ATM & Night Drop Only 32 Main Street
24-hour ATM & Night Drop
99 North Street
24-hour ATM & Night Drop West Stockbridge
2 Depot Street
Old Town Hall
24-hour ATM & Night Drop
43 East Street
Westfield
Allendale Shopping Center
31 Court Street
39 Cheshire Road
24-hour ATM & Night Drop
24-hour ATM & Night Drop
44 Little River Road
165 Elm Street
24-hour ATM & Night Drop
24-hour ATM & Night Drop
127 North Elm Street
66 West Street
24-hour ATM Only
24-hour ATM & Night Drop
rebecca Sorrentino
475 Southampton Road
aVp, Branch Officer 734 Williams Street
24-hour ATM Only
25 Main Street 24-hour ATM & Night Drop
lenox, Ma Westfield State University
480 West Housatonic Street
577 Western Avenue
24-hour ATM & Night Drop
ATM Only
24
BerkSHire Bank’S BranCH netWOrk
VT
North Adams
Adams
91
Rutland 7
Dalton
Rome
NY Manchester
Center NH 20
Pittsfield
BERKSHIRE
Utica
COUNTY
90 Albany Lenox
Lee
Pittsfield
MA 90 Boston
Stockbridge
Springfield
Great Barrington
7
CT
91
RI Berkshire Bank Branches
Legacy Banks Branches
After the conversion, you’ll have access to over 60 branches and over
80 ATM locations throughout New England and New York.
For a complete listing of our branch hours and ATM locations,
please visit www.berkshirebank.com or call 800-773-5601.
800-773-5601 • berkshirebank.com