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Culture

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					An international perspective on
            culture


      by Toronto Training and HR

             March 2011
          3-4     Introduction to Toronto Training
                  and HR
Contents 5-7      Definitions
          8-12    Understanding cultural differences
          13-14   Drill A
          15-17   Characteristics of cultures
          18-21   Impacts on culture for joint
                  ventures
          22-23   Drill B
          24-25   Four major cultures
          26-27   Three major drivers
          28-33   Hidden individual needs
          34-35   Drill C
          36-47   An example-Netflix
          48-49   Drill D
          50-51   Conclusion and questions

                     Page 2
Introduction




     Page 3
Introduction to Toronto Training
            and HR
• Toronto Training and HR is a specialist training and human
  resources consultancy headed by Timothy Holden
• 10 years in banking
• 10 years in training and human resources
• Freelance practitioner since 2006
• The core services provided by Toronto Training and HR are:
              - Training course design
              - Training course delivery
              - Reducing costs
              - Saving time
              - Improving employee engagement & morale
              - Services for job seekers

                            Page 4
Definitions




    Page 5
             Definitions 1 of 2
Tylor’s definition




                     Page 6
           Definitions 2 of 2
What is culture?
Culture is…
Forces shaping individual culture
Dangers around culture




                       Page 7
Understanding cultural
     differences




          Page 8
      Understanding cultural
        differences 1 of 4
Eating habits
Religion
Family and gender
Communication and body language
Dress code
Traffic
Time




                    Page 9
       Understanding cultural
         differences 2 of 4
Building cultural awareness
Host country’s culture
Cultural shock
The adaptation stages




                      Page 10
       Understanding cultural
         differences 3 of 4
   STAGE        SITUATION             APPROACH    REACTION

                                                  Excitement;
                First exciting
                                                   Curiosity;
Honeymoon       contact with           Observe
                                                     Slight
                new culture
                                                    concern

                                                  Confusion;
                     First
                                      Solve        Mystified
   Initial        intensive
                                   problems in      about;
confrontation   feeling with
                                  familiar ways     Others
                new culture
                                                  behaviour
                            Page 11
     Understanding cultural
       differences 4 of 4
  STAGE      SITUATION           APPROACH          REACTION

                                                   Frustration;
                                 Experimentation
Adjustment    Problems                               Anger;
                                   with new
   crisis     intensify           behaviours
                                                    Confusion
                                                      about

                                  New
               Sense of                            New culture is
                             strategies to
             belonging to                          understandable
 Recovery                      help one
                culture                            Enjoying many
                                function             aspect of it
               emerges
                              effectively
                       Page 12
Drill A




  Page 13
Drill A




 Page 14
Characteristics of cultures




            Page 15
Characteristics of cultures 1 of 2
ALL CULTURES HAVE AT LEAST FIVE
CHARACTERISTICS IN COMMON:
Culture is learned
Culture is based on symbols
Culture is shared
Culture is patterned or integrated
Culture is usually adaptive



                     Page 16
Characteristics of cultures 2 of 2
Cultures are learned and the product of symbols,
especially language
They comprise groups from 40-50 to millions that
share common languages and customs
In more complex societies, subcultures may develop,
like the Amish
They are generally integrated and adaptive
Exceptions occur when resources become exhausted
or they are forced into rapid changes

                       Page 17
Impacts on culture for
   joint ventures




         Page 18
    Impacts on culture for joint
         ventures 1 of 3
Power distance
Individualism/collectivism
Uncertainty avoidance
Long term orientation
Cultural intelligence
Linguistic intelligence
Spatial intelligence
Interpersonal intelligence

                        Page 19
    Impacts on culture for joint
         ventures 2 of 3
Joint venture success
Individual success
Organizational success




                         Page 20
Impacts on culture for joint
     ventures 3 of 3
                     Cultural
                   Intelligence




  Application:                        Improving
     Joint       Cultural Diversity     Cultural
    Venture                           Intelligence




                   Hofstede’s
                        5
                   Dimensions

                           Page 21
Drill B




  Page 22
Drill B




 Page 23
Four major cultures




        Page 24
        Four major cultures
Command and control
Competitive
Collaborative
Innovative




                      Page 25
Three major drivers




        Page 26
         Three major drivers
Hidden individual needs
Lived values
Agreements-tacit, conscious




                      Page 27
Hidden individual needs




          Page 28
Hidden individual needs-
        canaries
               Need to feel safe
               Look for concerns
               Self preservation focus
               Flight or fight
               Address their needs and
               everyone is better off
               Culture of paranoia




          Page 29
Hidden individual needs-
       penguins
               Safety is in the rules
               Obedience is to be
               praised
               Respect authority
               Creativity is suspect
               Revert to Canaries if
               scared
               Culture of stability

          Page 30
Hidden individual needs-eagles

                Love control
                Want to WIN
                Creatively get their own
                way
                Insist on obedience
                Need to be recognized
                Culture of competition


             Page 31
Hidden individual needs-barn
         swallows
                 Love teams
                 Work for the group
                 Learning is key
                 Diversity is a way of life
                 Emotions are important
                 Culture of collaboration




            Page 32
Hidden individual needs-swans

                Creativity and self-
                expression are key
                Self-directed
                Love to achieve goals
                and make you happy -
                their way
                Personal satisfaction
                over status and stuff
                Culture of innovation

             Page 33
Drill C




  Page 34
Drill C




 Page 35
Example-Netflix




      Page 36
      Example-Netflix 1 of 11
ASPECTS OF THE NETFLIX CULTURE
Values are what we Value
High Performance
Freedom and Responsibility
Context, not Control
Highly Aligned, Loosely Coupled
Pay Top of Market
Promotions and Development

                   Page 37
                Judgment                                  Communication                                         Impact
You make wise decisions (people, technical,   You listen well, instead of reacting fast, so   You accomplish amazing amounts of
business, and creative) despite ambiguity     you can better understand                       important work

You identify root causes, and get beyond      You are concise and articulate in speech and    You demonstrate consistently strong
treating symptoms                             writing                                         performance so colleagues can rely upon you

You think strategically, and can articulate   You treat people with respect independent of    You focus on great results rather than on
what you are, and are not, trying to do       their status or disagreement with you           process

You smartly separate what must be done        You maintain calm poise in stressful            You exhibit bias-to-action, and avoid
well now, and what can be improved later      situations                                      analysis-paralysis

                 Curiosity                                    Innovation                                       Courage
You learn rapidly and eagerly                 You re-conceptualize issues to discover         You say what you think even if it is
                                              practical solutions to hard problems            controversial
You seek to understand our strategy,
market, subscribers, and suppliers            You challenge prevailing assumptions when       You make tough decisions without excessive
                                              warranted, and suggest better approaches        agonizing
You are broadly knowledgeable about
business, technology and entertainment        You create new ideas that prove useful          You take smart risks

You contribute effectively outside of your    You keep us nimble by minimizing complexity     You question actions inconsistent with our
specialty                                     and finding time to simplify                    values



                  Passion                                       Honesty                                     Selflessness
You inspire others with your thirst for       You are known for candor and directness         You seek what is best for Netflix, rather than
excellence                                                                                    best for yourself or your group
                                              You are non-political when you disagree with
You care intensely about Netflix' success     others                                          You are ego-less when searching for the best
                                                                                              ideas
You celebrate wins                            You only say things about fellow employees
                                              you will say to their face                      You make time to help colleagues
You are tenacious
                                              You are quick to admit mistakes                 You share information openly and proactively



                                                               Page 38
      Example-Netflix 3 of 11
VALUES ARE WHAT WE VALUE
Judgement
Communication
Impact
Curiosity
Innovation
Courage
Passion
Honesty
Selflessness

                     Page 39
       Example-Netflix 4 of 11
HIGH PERFORMANCE
Keeper test
Honesty
Loyalty
Hard workers
Brilliant jerks
Great workplace is stunning colleagues




                      Page 40
       Example-Netflix 5 of 11
FREEDOM AND RESPONSIBILITY
Rare responsible person
Curtailing freedom
Impact of growth and complexity growth
Talent density
Necessary rules
Good v bad processes
Inhibiting chaos
Need for flexibility


                        Page 41
     Example-Netflix 6 of 11
CONTEXT NOT CONTROL
Exceptions
Good context




                 Page 42
       Example-Netflix 7 of 11
HIGHLY ALIGNED, LOOSELY COUPLED
Three models of corporate teamwork
Goal is to be big and fast and flexible




                       Page 43
       Example-Netflix 8 of 11
PAY TOP OF MARKET
Three tests
Takes great judgement
Titles are not very helpful
Annual compensation review
No fixed budgets
Compensation not dependant on success of company
Bad ideas
When it is done right…



                        Page 44
      Example-Netflix 9 of 11
PAY TOP OF MARKET
Bad ideas
Versus traditional model
Employee success
Good for each employee to understand their
market value
Efficiency
Optional options


                      Page 45
     Example-Netflix 10 of 11
PROMOTIONS AND DEVELOPMENT
Baseball analogy
Netflix does not have to be for life
Two necessary conditions for promotion
Timing
Development




                      Page 46
      Example-Netflix 11 of 11
Why is culture important?
What is our culture trying to support?




                       Page 47
Drill D




  Page 48
Drill D




 Page 49
Conclusion & Questions




         Page 50
            Conclusion
Summary
Questions




               Page 51

				
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posted:10/20/2011
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