1. JOB DETAILS
Job Title: Director of Operations
Grade: Executive Director
Accountable to: Chief Executive
2. JOB PURPOSE
The Director of Operations will:
manage and delivery efficient, high quality patient services through the divisional
structure whilst maintaining financial balance.
be accountable for the achievement of the key clinical and performance activity
ensure effective and proactive systems and processes are in place for bed
management, discharge planning and clinical site management (24/7).
be the lead Director for whole systems planning and liaison with other statutory and
voluntary agencies (PCT, Social Services) on issues relating to emergency care.
ensure robust and consistent performance monitoring processes are implemented
and maintained, against which the contribution and effectiveness of all divisions is
measured and reported.
contribute to the collective decision-making of the Board of Directors and take shared
responsibility for the overall success and future direction of the Trust.
As a member of the Executive team, this role will have responsibility for circa 3300 staff
(2160 wte) in a range of community and acute hospital settings in a rural part of the UK,
seeing more than 100,000 patients each year.
The Trust provides excellent facilities to a largely rural population of 220,000 (with
concentrations in Weymouth and Dorchester) with income for 2010/11 of £145 million.
The Director of Operations has the four divisions of medicine, surgery, family services
and clinical and scientific accountable to them.
Each is lead by a management team consisting of a Divisional Director and Manager.
4. ORGANISATION CHART
5. KEY RESULT AREAS
As a member of the Board of Directors, take overall corporate responsibility for the
strategic direction and efficient and effective management of the Trust and
maintaining financial balance.
Ensure effective operational management and planning of the Trust’s front line
Contribute to the development of a Clinical Services Development Strategy.
Recruit retain develop and motivate a large multi professional group of staff in the
right numbers and with the right skills to continue to provide high quality, patient
focussed, professional care.
Influence the development of a whole systems approach to developing health and
social care across organisational boundaries particularly in relation to emergency
care, discharge planning etc especially in light of the recent White Paper.
Executive Director Responsibilities
As an Executive Director and a member of the Trust Executive Management Team,
contribute to the effective leadership of the Trust.
Promote organisational efficiency, demonstrate cost-effectiveness and embed a
culture of value for money and return on investment.
Assist in promoting and developing the culture of a learning organisation that is fully
committed to providing excellence in both health and customer care and to providing
Contribute to maintaining the highest standards of clinical and environmental hygiene
to assure infection control standards and eliminate hospital-acquired infections.
Develop and implement a comprehensive performance management regime
including Quarterly Performance Reviews.
Ensure attendance at the SHA/PCT Performance Review Meetings.
Take the executive lead for other specialist areas as delegated by the Chief
Participate in the Trust’s Executive on call arrangements.
Specific Responsibilities: Service Delivery and Performance
Lead the achievement of key service targets relating to access and waiting times.
Lead the modernisation of clinical services, embedding the tools and techniques of
service redesign across the Trusts clinical services.
Provide support and direction to the divisions, setting clear objectives to ensure
services and working arrangements are designed to deliver integrated patient
Lead, develop and motivate the senior staff in the divisions and other directly
Promote a fair and just culture and ensure that the Trusts clinical services and
clinical management is responsive to the needs of different ethnic groups of patients
Provide the Chief Executive and Board of Directors with timely and accurate reports
relating to the operational performance of the Trust.
Take decisive and timely action to address areas of poor performance, under
achievement and risk
Organisational Expectations and Shared Corporate Responsibilities
Develop close and effective working relationships with local Primary Care and Acute
Trusts, Social Services and Strategic Health Authority to ensure the development of
a fully integrated care service in Dorset.
Ensure that effective appraisal, development and succession planning arrangements
are in place in the divisions and directly managed service
Set and maintain the highest personal and professional standards.
6. COMMUNICATION AND WORKING RELATIONSHIPS
Develop effective two-way communication between the Executive Team and
Directorate Management teams.
Earn the respect and trust of clinical colleagues, developing effective working
Develop good working relationships with non-executive colleagues
Act as the liaison between the Trust and other local agencies and organisations
Act as an ambassador for service redesign and continual improvement in line with
clinically effective practice.
Adhere to, and promote the Code of Conduct for Senior Managers
7. MOST CHALLENGING PART OF YOUR JOB
Ability to persuade and negotiate within available resources.
Balance the pressures inherent in delivering safe and high quality healthcare with the
achievement of performance targets and maintaining financial balance.
8. HEALTH AND SAFETY
Under the Health and Safety at Work Act 1974, as an employee, you must take
reasonable care for the health and safety of yourself and for other persons who may be
affected by your acts or omissions at work.
The Act also states that you must not intentionally or recklessly interfere with or misuse
anything provided in the interests of health, safety and welfare.
You are also required to make yourself aware of the Trust’s health and safety policies
and to report any accidents/incidents.
9. EQUAL OPPORTUNITIES
The Dorset County Hospital NHS Foundation Trust is committed to the development of
positive policies to promote equal opportunity in employment. All employees have a
responsibility to ensure that they understand the standards expected and that they
promote and adhere to the equal opportunity measures adopted by the Trust.
Confidential and personal information related to staff, patients and the Dorset County
Hospital NHS Foundation Trust must not be disclosed within or outside the place of
work, except in the proper discharge of duties.
11. JOB DESCRIPTION AGREEMENT
Signed by – Post Holder: __________________________ Date: _____________
Signed by – Manager: __________________________ Date: _____________
This job description is subject to regular review – last reviewed August 2010.
The Trust operates a No Smoking Policy
ID badges must be worn at all times while on duty
DORSET COUNTY HOSPITAL NHS FOUNDATION TRUST
POST: Director of Operations
CATEGORY CRITERIA ASSESSMENT HOW
EDUCATION, Educated to degree c.v./Interview
QUALIFICATIONS level/equivalent professional
& TRAINING qualification
Post-graduate study at masters
EXPERIENCE At least 10 years effectively c.v./Interview
managing services within the
NHS, at least 5 of which have
been at senior management
Recent experience of delivering c.v./Interview
operational management and
evidence of successful
Recent experience of c.v./Interview
influencing and delivering
Handling of press, media and
public relations in both complex
and simple situations
Working with clinical teams and c.v./Interview
senior colleagues towards
introducing and managing
Exercising sound leadership
and utilising effective inter- c.v./Interview
Direct involvement in all aspects c.v./Interview
of Clinical Governance at a
Directorate or Senior
CATEGORY CRITERIA ASSESSMENT HOW
Excellent oral, written, c.v./Interview
communication skills at all
SKILLS, Proven ability in managing Interview
ABILITIES & operational performance in
KNOWLEDGE achieving key targets
Proven ability in service
redesign and development in
providing high quality care and
treatment to patients Interview
Able to demonstrate effective
working relationships at all
levels and involving external
partners, such as PCTs/SHA,
local Authority and members of Interview
Ability to critically analyse and
communicate ideas clearly and
concisely within the
organisation especially when Interview
handling complex situations
Demonstrate effective skills in
chairing meetings and in
negotiating and influencing Interview
behaviour and practices
Knowledge of project
management techniques in Interview
service development and
The ability to think creatively in Interview
identifying innovative solutions
to organisational development
In-depth knowledge of all
current health service issues
CATEGORY CRITERIA ASSESSMENT HOW
A comprehensive Interview
understanding of how a
successful acute trust functions
Able to exercise strategic vision
in the future planning of
Total short listing score:
For the purposes of short listing candidates will be scored against the criteria set out on
page 1 covering education, qualification, training and experience. A maximum score of
3 points will be awarded where the criteria are met in full, 2 points where it is
significantly met and 1 point where it is partially met. No points will be awarded if the
criteria are not met. Candidates with the highest scores will be selected for interview.