Online Coordinator Training
The Online Learning Platform
June 2, 2010
What should I know?
• About Being an Online Coordinator
• About Preparing Students for Taking Online Classes
• About Online Academics
• Frequently Asked Questions
• Campus Vue
• Online Enrollment System
• eCollege CCi Administrator Profiles
• Integrated Academic Dashboard
• Error Reports
• Using eCollege to Research Student Issues
Online Coordinator Orientation
What should you do to understand your role better?
• Review the Student Handbook in the Admin Notes Nuggets
• Review the Online Coordinator Training materials in the Admin Notes Nuggets
• Review your Orientation course in the Everest Hybrid Orientation term
• Review the Sample Courses in the Special Courses term
• Review all documents in the Administrator, Instructor, and Student Nuggets
• Review the Campus Vue (Project Unify) training materials related to Online
available on the Intranet
• Be sure that you know who to contact for different types of student issues
• Review the Course Catalog and ensure that you understand all Online policies
and processes
Student Orientation
How can you prepare your students for online learning?
• Review the Online Student Handbook presentation with your students
• Walk your students through your Orientation course in the Everest Hybrid
Orientation term
• Review the Sample Courses in the Special Courses term with your students
• Review all documents in the Student Nuggets with your students
• Make sure your students are aware of the Online Resources available to them
• Make sure your students know who to contact with different types of issues
About Academics
What should you know about the Online Academics team?
• An Academic Support Team Directory is provided in this presentation, but it is
also updated regularly in eCollege in the Online Support nugget, where you will
find additional instructions regarding who to contact for specific issues.
• The Academics Summary information provided in this presentation will keep
you updated each term on curriculum, faculty, and student support initiatives.
• The Academics Program Offerings slide offers a glimpse at the programs
offered online.
• As part of the ongoing Curriculum project, we currently have 11 courses in the
Phase I (12-week) format. All other courses are set up in the 6-unit format.
• As part of online Student Support initiatives, you will find information about
Online Library Resources, courses supported by the Online Writing Center,
courses supported by the Online Tutoring Center, and courses supported by
Smarthinking.
• Demo Profiles have been set up so that Online Campus Coordinators can give
students a guided tour of the Student Nuggets, the Sample 12-week course,
the Sample 6-unit course, and Sample Orientation course prior to registration.
Online Academic Support Team
Jon Persavich, Ph.D.
Provost
Jeni Richards
Executive Assistant
Anne Hayburn Kimberly Hoyt Nancy Vokins, Ph.D.
Director Director Director
Online Instruction Online Technologies Academic Support
• Instruction – Curriculum and Faculty Management
• Technologies – Systems Management
• Academic Support – Faculty Recruiting and Student Support
Online Technical Support Team
Kimberly Hoyt
Director
Online Technology
Rita Clark Diane Injerd
Attendance, Registration Faculty Payroll
eCollege/CampusVue/SAS eCollege/OES, Grade Changes
Technical Support Coordinator Technical Support Coordinator
It is vital for quick resolution of student issues that you read carefully all
emails sent to you by the online support team.
We provide a lot of information that requires immediate resolution.
Please follow the instructions provided to resolve current issues and prevent
future ones.
Academic Support Team Directory
Title Name Phone Email Program
Vice President, Education/Provost Jon Persavich, Ph.D 714.825.7754 jpersavich@cci.edu
Division Director, Online Instruction Anne Hayburn 714.825.7401 ahayburn@cci.edu
Division Director, Academic Support Nancy Vokins, Ph.D 714.825.7737 nvokins@cci.edu
Division Director, Online Technologies & Payroll Kimberly Hoyt 714.825.7719 khoyt@cci.edu
Executive Assistant Jeni Richards 714.825.7222 jrichards@cci.edu
Technical Support Coordinator Rita Clark 714.825.7749 rclark@cci.edu
Technical Support Coordinator/Grade Change Diane Injerd 714.825.7914 dinjerd@cci.edu
Faculty Recruiter Matthew Daugherty 714.825.7139 mdaugherty@cci.edu
Academic Support Coordinator John Dinh 714.825.7144 gdinh@cci.edu
Associate Dean, Online Learning Diane Le 714.825.7679 pvernon@cci.edu Business
Academic Support Coordinator Ilene Calderon 714.825.7461 icaldero@cci.edu Business
Academic Support Coordinator Danielle Parisi 714.825.7571 dparisi@cci.edu Business
Associate Dean, Online Learning Win Garcia 714.825.7576 wgarcia@cci.edu Computer Science
Academic Support Coordinator Jill Schumacher 714.825.7714 jschumacher@cci.edu Computer Science
Associate Dean, Online Learning Joy Tiongson 714.825.7238 jtiongson@cci.edu Criminal Justice/Paralegal
Academic Support Coordinator Charles Lieu 714.825.7543 clieu@cci.edu Criminal Justice/Paralegal
Academic Support Coordinator Gina McConnachie 714.825.7940 gmcconnachie@cci.edu Criminal Justice/Paralegal
Academic Support Coordinator Jason Schaffer 714.825.7944 jschaffer@cci.edu Criminal Justice/Paralegal
Manager, Education Programs Meagan Jones 714.825.7483 mejones@cci.edu General Education
Associate Dean, Online Learning Thomas Wilson 714.825.7782 thwilson@cci.edu General Education
Academic Support Coordinator Pamela Quijano 714.825.7140 pquijano@cci.edu General Education
Academic Support Coordinator Thanh Ho 714.825.7925 tho@cci.edu General Education
Academic Support Coordinator Amanda Morton 714.825.7155 ammorton@cci.edu General Education
Academic Support Coordinator Philip Cariaso 714.825.7952 pcariaso@cci.edu General Education
Academic Support Coordinator Kristy Yahiku 714.825.7578 kyahiku@cci.edu General Education
Associate Dean, Online Learning Patricia Ray 714.420.7253 pray@cci.edu Medical
Academic Support Coordinator Carolyn Legaspi 714.825.7394 clegaspi@cci.edu Medical
A current directory can be obtained through the Online Support Nugget in eCollege.
Before Contacting Academics
• Be sure that students contact their instructors regarding the issues that they have
brought to you.
• Check the What’s New feature in the student’s course and User Activity in the
Gradebook to see if students or instructors were present or absent during a given
period.
• Check the Gradebook to see if students are enrolled in a team; a team discussion
board will not appear in the Gradebook otherwise.
• Review the syllabus and textbook list to see if the student has the correct textbook
and software requirements.
• Make sure that the students are familiar with the student expectations, instructor
expectations, plagiarism, netiquette, and flaming policies located in Course Home.
• Check the Instructor Office in the Course Home area to see if student questions
are being answered there.
• An internal email feature has become a part of each online course so that all
communications between students and instructors can be monitored, especially to
ensure that students are indeed emailing their instructors and instructors are
responding within 24 hours.
• Review the Gradebook to ensure that the instructors have submitted final grades
within 72 hours of the close of a week or unit.
• Review the syllabus and class and team discussion postings for a student to see
that they are meeting the course requirements.
Who to Contact with Student Issues
• Contact the Program Associate Dean:
– If an instructor is not responding to student emails within 24 hours
– If an instructor is not posting weekly announcements or there is a problem with an
existing announcement
– If the Gradebook has not been updated within 72 hours of the week or unit close or
there are questions about instructor comments in the Gradebook
– If an instructor is not answering questions in the Instructor Office or appears to be
absent from the class
– If you notice a problem with the textbook in the online course
– If you notice a problem with a course assignment that does not reflect what is on the
syllabus or is confusing to the student
• Contact Online Support at onlinesupport@cci.edu:
– If your students cannot see their courses in eCollege
• Contact the Help Desk at 1-888-579-0191:
– If your students are having problems logging into their courses
– If your students are having issues accessing items in the course
Academics: Summary
Curriculum Faculty Student Support
• Curriculum development • 938 Active Instructors • Enrollments
– Continuing to hire team leads and
- development of MAA and MIBC full time faculty. Spring 2010 Full: 60,805
programs discontinued –New General Education Associate Winter 2010 Full: 57,377
Dean to start 2/22/2010
• Phase I priorities: –Team Prime activities started • Online Writing and Tutoring Centers
- Work will resume by March 1st on the Identify best instructors move - 3rd term offering these services
following priorities: them to early classes, - 4 classes involved in initial
Business starting with Strategies for Tutoring Center offerings
Criminal Justice Success - First 4 weeks of term number
General Education Document best practices of of students seeking help have
Remaining programs instructors and academic increased over the previous
support coordinators that term
enhance student engagement - Working to document positive
impact of these services
• Spring 2010 – 3.04 sections/instructor
• Spring 2010 Statistics
Instructors, Average Sections •SmarThinking
– 21.89 instructor/student ratio
– Business (181, 2.71) - Year over year usage has doubled
– 2,781 sections
– Computers (85, 3.69)
– 423 ECP Instructors
– Criminal Justice (123, 3.50)
– ECP (24.6%)
– Medical (74, 3.16)
– EUO (63.7%)
– Paralegal (61, 3.22)
– Hybrid (11.6%)
– General Ed (414, 2.78)
– 99.5% ECP Students in ECP only
sections
This Academics Summary will be updated each term in this presentation.
Academics: Program Offerings
• 5 Programs + General Education
• 327 Courses
– Business (90 Courses)
• Accounting (AS and BS)
• Applied Management (BS)
• Business (AS, BS, and MBA)
– Business Administration
– International Business
– Management
– Marketing
– Human Resources Management
• Wyotech
– Computer Science (48 Courses – AS and BS)
– Programming - Web Design - Network Administration
– Criminal Justice (79 Courses – AS, BS, and MS)
– Criminal Justice - Criminal Investigation - Homeland Security
– Medical Insurance Billing and Coding (21 Courses)
– Paralegal (43 Courses)
– General Education (46 Courses)
Phase I Course Offerings: 12 Week Format
These courses are currently set up in the 12 Week format, but the list will continue
to grow each term.
CGS 2167* Computer Applications
ENC 1101*** Composition I
ENC 1102*** Composition II
HIM 2270 Medical Finance and Insurance
HIM 2326 Computer Applications for Medical Billing/Coding
MAN 2021* Principles of Management
MAN 2300* Introduction to Human Resources
MAR 1011* Introduction to Marketing
MAT 1033 College Algebra
SLS 1105* Strategies for Success
SLS 1505** Basic Critical Thinking
* Also in 6-week format for Mini-term
** 6-week Course
*** Not offered during the Mini-term
Guide to Online Resources
Student Support
These courses are currently supported by special projects designed to assist
students with tutoring needs, but these lists will likely grow each year.
Courses Supported by SmarThinking
ENG 0099 – Fundamental English
ENC 1101 – Comp I
ENC 1102 – Comp II
ENC 3211 – Report Writing
AML 2000 – American Lit
MAT 0099 – Fundamental Math
MAT 1033 – College Algebra
OST 2335 – Business Communications
Courses Supported by the Writing and Tutoring Centers
SLS 1105 Strategies for Success
MAN 1030 Introduction to Business Enterprise
MAN 2021 Principles of Management
MAN 2031 Let’s Talk Business
MAN 2300 Introduction to Human Resources
MAR 1011 Introduction to Marketing
Writing and Tutoring Centers
The Course Home area will have links to the Writing and Tutoring Center or
SmarThinking if the course is supported by these resources.
Online Writing Center
If your students are taking one of the Student Support courses, they will be able to
access the writing center staffed by our online instructors.
Online Tutoring Center
If your students are taking one of the Student Support courses, they will be able to
access the tutoring center staffed by our online instructors.
SmarThinking
If your students are taking one of the Student Support courses, they will be able to
access the SmarThinking for tutoring assistance.
Introducing Students to Online Learning
• Five Demo Student Profiles have been created to be used for orientation
purposes so that you can show students around in eCollege.
• If you are asked to change the password when login, please do so, but
immediately reset the password to onlinecci.
Everest Hybrid Orientation
Each Online Coordinator should be
enrolled as CCi Professor in a section of
the Everest Hybrid Orientation term.
Each of the five Demo Student profiles
is enrolled in this course as CCi Student
so that you can have your students
login as a Demo Student and
experience the online orientation course
for themselves.
The online orientation courses are set
up as 12 week courses with plenty of
videos that guide students through
many aspects of taking online courses.
If you do not have an orientation
section, please contact Online Support
at onlinesupport@cci.edu to ensure that
you do.
Special Courses term Sample Courses
The Special Courses term has some useful courses for students to tour when
they are taking their first online courses.
All CCi Student and CCi Professor profiles are automatically enrolled into
these courses when their profile is created.
The Everest 2010 Sample Orientation Course is the Everest University online
orientation currently used.
A sample course has been provided so that students are able to see both the
6 Unit and 12 Week formats of our courses.
Students do not have the ability make any class or team discussion posts in
these courses.
Sample 12 Week Course
This Sample course is provided to familiarize students with our 12 week courses.
Sample 6 Unit Course
This Sample course is provided to familiarize students with our 6 Unit courses.
Sample Online Orientation
This Sample course is provided so that students can review the Orientation
materials once they have their own eCollege profile.
APA Special Course
This Special course is provided so that students have a handy resource for APA
guidelines and expectations that they will need throughout their online learning
experience.
Frequently Asked Questions
• What is a nugget in eCollege?
• How do I know what courses are offered at my campus?
• How do I get programs approved for online delivery?
• What do I do if a course that my campus is approved for is not linked in
CampusVue?
• How do I get a copy of the textbook list for each term?
• When will I receive campus registration information for each term?
• When will I receive course closure and cancellation information?
• How does Add/Drop work for online?
• What should I know about Online holidays?
• How do I know if there has been a course number change? When do
course code and name changes occur?
• What is the schedule for student surveys in eCollege?
• How can I obtain the most current faculty and student survey results?
• What is a node in eCollege?
• What do I do if I cannot see my student in eCollege and the system
seems to indicate that the student profile already exists?
Frequently Asked Questions
• What information should I include when sending emails to the Online
Support team?
• Where can I find a Student Issue Form?
• What is the process for submitting SIF forms to Academic Support?
• How do I request a grade change for students who believe that their
grades need to be updated?
• How do instructors report grade changes? When will I receive this
report?
• Does Online block students from their online sections under any
circumstances?
• When will Social Security Numbers no longer be used as the login ID for
eCollege?
• How do I set up an International Student for Online, since there is not a
Social Security Number to use for the eCollege login ID?
• Why is there a redirect page that asks for student contact information?
Finding Information in eCollege
What is a nugget in eCollege?
When you login to www.onlinecci.com, you will find important documents on the
OnlineCCi tab in the left navigation area, which we refer to as nuggets.
In the Admin Notes nugget, you will find regularly updated forms and documents,
including the online Attendance Policy, the most current Academic Calendar, the Master
Course Offering List, Faculty and Student Surveys, and this presentation.
Other nuggets provide information regarding grade change forms and processes,
academic policies shared with instructors, and other online support information.
Since viewing specific nuggets is limited by profile, there is some redundancy in
documents. This way students and instructors are able to see information that is
relevant to them.
Course Offering List
How do I know what courses are offered at my campus?
Approximately 3-4 weeks prior to a full-term start, a course offerings list and
textbook list email is sent to campuses with reminders to review the special notes
and the campus approvals on the spreadsheets included in the email.
Course ID and Name changes, if any, will be reflected in both the course offerings
list and textbook spreadsheets.
CampusVue and all other systems will reflect ID and name changes as you begin
registering for the new term. Please check the school catalogs and addenda for
the codes used by your school.
Program and Course Approvals
How do I get programs approved for online delivery?
What do I do if a course that my campus is approved for is not
linked in CampusVue?
If you need a course or program approved, please fill out the SAS/SMS Request &
Data Change form located in Admin Notes. It will need to be completed by your
Campus President and submitted to the CCi IT Support Desk. All program approvals
occur first through the Accreditation and Licensing department and then are
processed in IT.
If your campus has already been approved to offer specific courses, but you do not
see them in CampusVue, contact Rita Clark at rclark@cci.edu to link these approved
courses. Rita Clark will not be able to link your courses until the process has been
completed by IT.
Textbook List
How do I get a copy of the textbook list for each term?
Approximately 3-4 weeks prior to a full-term start, a course offerings list and
textbook list email is sent to campuses with reminders to review the special notes
and the campus approvals on the spreadsheets included in the email.
Course ID and Name changes, if any, will be reflected in both the course offerings
list and textbook spreadsheets.
Once a new textbook list is available, it is uploaded into the Textbook Center
nugget in eCollege so that instructors can use the Textbook Request Form and
Publisher Contact Information to order new materials.
This nugget is not visible to students.
Online syllabi and content are updated in eCollege each term to reflect any
textbook changes.
Campus Registrations
When will I receive campus registration information for each term?
Once OES is set up, approximately 3 weeks prior to term start, campus
registration information will begin being sent. If registration errors have not been
removed from the Campus Vue Tibco error report, they will not be included in the
campus registration numbers.
Student enrollments will typically appear in eCollege the Wednesday prior to term
start. OES holds student enrollments until all course have been copied into
eCollege.
Campuses will receive OES and eCollege error reports from the Wednesday prior
to term start until the end of Add/Drop.
Course Cancellations and Closures
When will I receive course closure and cancellation information?
Approximately 1-2 weeks prior to term start, the first potential course cancellations
and closures lists will be sent to campuses. Campus numbers for students impacted
by cancellations will be included so that you can determine whether one of your
graduating students is on the cancellation list.
Please notify onlinesupport@cci.edu immediately if a course needs to remain open
for a graduating student or if you know that your campus will be registering enough
students to meet the minimum 5 students required to run.
Courses on the closure list are reviewed carefully before being placed on this list.
The Online Academics Support team has created a second faculty recruiting team in
order to avoid closing courses. We currently hire about 100 instructors each term;
with the new team, we will be hiring approximately 200 per term.
Once a course reaches the maximum students available for any course on the
closure list, online support will begin contacting campuses to unregister students. Do
not attempt to override the maximum student registrations available for any course.
The Final Cancellation and Closure List will be emailed on the first day of the term.
You can track updates to cancellations and closures in eCollege on the CCi
Administrator Message Board.
Add/Drop Period and Policies
How does Add/Drop work for online?
Throughout the Add/Drop period, campuses will receive daily error reports, campus
registration information, and course closure updates.
All students on the final cancellation list on the first day of the term must be
unregistered from Campus Vue immediately. Students will be dropped from OES
and eCollege immediately; however, Campus Vue cannot be closed to registrations
until all students have been unregistered by you.
Course Closure lists are monitored daily, and courses are closed when courses
reaches maximum capacity.
The Add/Drop date in Campus Vue follows the current Academic Calendar. No new
student registrations should occur after the Add/Drop deadline has passed. All
systems are closed to registrations at that time. We cannot override the Add/Drop
deadline.
Students who enter during the Add/Drop period are not considered Late to class.
Students should contact instructors immediately upon being enrolled into their
courses during the Add/Drop period to arrange to complete any work the rest of the
class may already have completed, such as class and team discussions.
Online Holidays
What should I know about Online holidays?
All Online Attendance is posted to Saturday; consequently, there are no Saturday
holidays for Online, even if the Saturday is part of official holiday weekends.
On occasion, there are more than 12 Saturdays during a term. If this occurs, the
online team will determine which Saturday will be a non-reporting Saturday and set
Campus Vue accordingly. This will technically not be a holiday.
Saturday holidays are set by the Campus Vue team if there are any exceptions.
Course Number Changes
How do I know if there has been a course number change?
When do course code and name changes occur?
Generally, number changes are effective August 1st of each year.
New course codes and names will typically be effective with the Summer Mini term.
Once course codes are changed, they become effective immediately upon the
change by the IT team.
New course codes and name changes will be highlighted on an updated Course
Offering List and textbook list email for any code changes for courses that run
during the mini term.
Faculty and Student Surveys
What is the schedule for student surveys in eCollege?
How can I obtain the most current faculty and student
survey results?
Student surveys run for one week during week 5 of six week and mini term courses
and week 11 of full term courses.
You can find the final survey results for both faculty and student surveys in the
Admin notes approximately 3 weeks after the term is over and results are available.
All term survey results are included on the same end of term summary report,
Instructors cannot view their student survey results until after grades are submitted
approximately 72 hours after the term ends.
eCollege Campus (Node) Changes
What is a node in eCollege?
What do I do if I cannot see my student in eCollege and the
system seems to indicate that the student profile already exists?
Enrolled As Enrolled Area
CCI Student, CCI Student Orange Park degree, Tampa Hillsborough Degree
A node is a campus identifier in eCollege.
You will only be able to search for students in your node with your CCi Administrator
profile.
If you search for your student using the student login (SSN) and the eCollege
indicates that the user is not unique but you are not able to see your student, then
your student is probably enrolled through another campus.
It is important that you notify onlinesupport@cci.edu when you see that your
student is enrolled in more than one node. Be sure to indicate which is the correct
node.
Node errors can lead to attendance an grade upload errors in Campus Vue.
Sending Emails to Online Support
What information should I include when sending emails to
the Online Support team?
Student Enrollment Issue:
In the Subject Line of your email, please include the Student Name, Course Code-
Section, Term, and Campus #.
Attach a completed Student Issue form.
Send to onlinesupport@cci.edu
Student Node Issue:
In the Subject Line of your email, please include the Student Name, Term, and
Campus Name that the student belongs.
Attach a completed Student Issue form.
Send to onlinesupport@cci.edu
Course Linking Issue:
In the Subject Line of your email, please include the Term, Campus Name, Course
Code.
Provide any required approvals and details in the body of the email.
Submitting Student Issue Forms
Where can I find a Student Issue Form?
What is the process for submitting SIF forms to Academic
Support?
Download the Student Issue Form from the Online Support nugget in eCollege.
Fill out the form completely, providing the Date, Student Name, Term information,
Course Code and Section, the instructor’s name, your campus information, the
issue, and the action you are requesting.
Read the Instructions for Reporting Student issues in the Online Support nugget in
eCollege to determine where to send the completed form.
Be sure to research the details of the issue in eCollege prior to sending the Student
Issue Form to the Online Academic Support Team.
Requesting Grade Changes
How do I request a grade change for students who believe that
their grades need to be updated?
Download the Student Issue Form from the
Online Support nugget in eCollege.
Fill out the Student Issue Form completely,
providing the Date, Student Name, Term
information, Course Code and Section, the
instructor’s name, your campus information, the
issue, and the action you are requesting.
Read the Instructions for Reporting Student
issues in the Online Support nugget in eCollege
to determine where to send the completed form.
Be sure to research the details of the issue in
eCollege prior to sending the Student Issue
Form to the Online Academic Support Team.
Grade Change Processes
How do instructors report grade changes? When will I receive
this report?
The Grade Change Form and the Grade Change Instructions for faculty is located in
the Attendance and Grade Change Policies nugget in eCollege.
Currently, this process is evolving. Instructors send completed Grade Change forms
to onlinesupport@cci.edu, and we review and send these forms to their respective
campuses. This process is growing increasingly time-consuming, especially when
incomplete forms must be returned to instructors for updates. For example, missing
instructor signatures and campus information make it difficult to process many of
these forms within the required 14 days.
Ultimately, we are working toward automating this process. However, beginning in
the Summer 2010 term, additional members of the Online Academic Support team
to review these forms and send them onto the campuses. Please check the
Attendance and Grade Change Policies nugget for updates.
Blocking Students from Online Sections
Does Online block students from their online sections
under any circumstances?
No. Online Support does not block students from their courses for any reason.
If you are having difficulty contacting students, you may use the Messaging tool in
eCollege to make a web post that students will see when they first login to class.
Students who are legitimately registered in courses must have access to their
courses when they login.
Social Security Numbers
When will Social Security Numbers no longer be used as
the login ID for eCollege?
Once all campuses have migrated to Campus Vue, we will work with
eCollege to change the current login for a new one, probably the Campus
Vue ID.
Students and Campuses will be informed when the change is going to
occur.
How do I set up an International Student for Online, since
there is not a Social Security Number to use for the
eCollege login ID?
International students should have a the Campus Vue SSN field filled in
with a number that fits the 000-00-0000 format. If you have any
questions, please contact onlinesupport@cci.edu.
Updating Student Contact Information
Why is there a redirect page that asks for student contact
information?
When students login to onlinecci.com, their screens may flash briefly on a contact
information page before they are redirected to eCollege.
At present this is a temporary redirect page, thus the brief flash, but it is intended to
become a permanent site once all campuses are on Campus Vue.
This contact information page will periodically be a live request for information.
Once all campuses are on Campus Vue, this page will be used to update Campus
Vue contact information for online students.
Campus Vue to eCollege
Online
Campus Enrollment eCollege
Vue System
• Student records created: First • Creates files using Student, • SSN is the student login ID,
Name, Last Name, Email Address, Course, and Term Information although there are efforts
SSN mandatory for enrollment in underway to change this once all
eCollege • Either enrolls or drops students campuses are on Campus Vue
from eCollege sections
• Student Email Address must be • Student enrollments begin about
formatted correctly for enrollment to • Holds enrollments until term is one week before term starts
process correctly ready in eCollege
• Student enrollments continue
• Student SSN us used as login ID • Stops enrollments once until Add/Drop ends
and must be formatted ***-**-**** Add/Drop ends
for enrollment to process correctly • Students will not see courses
• Enrolls students in late start until the term start date
• Specific Term information needed and campus buckets to separate
to create enrollment – Must use the specific student populations • Process files sent from OES
CT to register students for classes.
• Creates error reports when • Creates error reports when
• Course, Program, and Term there are issues with information student enrollments do not
Information linked to Campuses received from Campus Vue process in eCollege.
• Creates error reports when there
are issues with student information
Error Reports are sent to campuses if any of their students are impacted by errors.
Error Reports
The online support team will send notifications daily if any of your
students are on one of these reports. Instructions will be provided to
assist you in resolving the issue.
• Tibco (CampusVue)
– Invalid email address, empty fields, and SSN issues are most common
issues
• OES (Online Enrollment System- Transmitting System)
– Term, Course, and other errors identified with explanation of resolution
needed
• eCollege Errors
– Invalid email address
• Attendance Upload Errors
– Student Attendance needing manual input into CampusVue due to campus
related mismatches and related issues
• SAS (Phasing out as campuses migrate to CampusVue)
– Term, Course, Campus, and other errors identified with explanation of
resolution needed
Campus Vue TibCo Exceptions
Students registrations will not be transmitted to OES or eCollege until
these errors are corrected in Campus Vue.
Campus Vue Training
The online support team can answer many of your Campus Vue questions,
and we can arrange additional Campus Vue training for personnel not
familiar with registering online students.
Please contact onlinesupport@cci.edu for assistance.
Campus Vue Training Materials
Be sure to review Online registration process in the Campus Vue training
materials available on the Intranet.
Campus Vue Training Materials
Campus Vue Training Manuals
The Parent/Child Term
Student Registrations must occur in the Child Term.
CampusVue Online Registration Reminders
Moving students from an on-ground course to an online course requires that
the student be unregistered and re-registered.
Do not transfer students to or from online courses. Student Adds and Drops
will not be transmitted from Campus Vue to eCollege using the transfer
process.
CampusVue Online Registration Reminders
Be sure to read the Campus Vue Newsletter and look for Online Updates
and Helpful Hints.
Campus Vue Term Set Up
All registrations must occur in the child term.
Campus Vue Parent and Child Terms
All registrations must occur in the child term.
Campus Vue Student Record
In order for students to be registered in online courses, the student first name,
last name, e-Mail, and SSN fields must be filled in and properly formatted (for
example, e-Mail: xxxx@xxx.xxx, and SSN: 000-00-0000).
Campus Vue Finding Terms
Campus Vue Course Set Up
Campuses linked to specific courses will be checked. If you do not see a course,
please verify that your campus is approved to offer this course.
All Online courses have one OL01 section with the Maximum Students value set to the
number of students that can be seated. All Instructors values are set to TBD, 900 TBD.
Online Attendance is always set to Saturday.
Campus Vue Scheduling Online
Campus Vue Audit Enrollments
Campus Vue Attendance
Campus Vue Attendance Detail
Attendance will appear as 240 minutes for correct Present or Absent records.
Attendance Policy
For a student to be counted “Present” (P) in a given week, s/he
needs to complete at least one of the following three activities:
– Complete a quiz,
– Complete a homework assignment, or
– Post at least twice to a relevant class discussion board
(either Discussion or Teamwork)
If a student fails to complete at least one of these activities,
s/he will be marked “Absent” (A).
IMPORTANT: The automated online attendance week runs from Sunday 12:01 a.m. to
Saturday 11:00 p.m. Pacific Time.
Students must meet the Attendance Policy to achieve Academic Event requirements.
Auto Drop processes will occur if students do not post attendance during the first three weeks
of a full term.
Integrated Academic Dashboard
Hi Everyone,
The attached report details the following for each of your students:
• Date of enrollment in course
• First Login by student
• Last Login by student
• Active Minutes
• Weekly Attendance (past and present)
• Student's grade to date.
If you have any questions, please contact me.
_________________________________________
Rita Clark
Online Support
Everest College Phoenix, Online Division Tel. 800-611-2101 ext 7749 Fax. 714-427-5119
Email: rclark@cci.edu
7:00AM -3:30PM PST
eCollege Grade Submission Process
eCollege Grade Submission Process
Online Enrollment Systems
OES Error Report
OES Section Management
OES Section Management
What you will see when you login…
OnlineCCi & Courses Tabs; My Profile; Administrator, Instructor & Student “Nuggets”;
Message Areas for Instructors & Students; and the Administrative Pages link
Administrator Nuggets . . .
• Admin Notes
– Important Documents & Forms
– Information about Academics
– Visible only to CCi Administrator
Profiles
• Attendance and Grade Change
Policies
– Visible to CCi Professors
Instructor Nuggets…
Provide links for instructors:
– Link to submit attendance and grades
– Instructor Activities
– Attendance Policies
– Academic Policies
– Online Support Information
– Payment Information (New)
– Textbook Center
Student Nuggets…
Provide links for students:
– Career Planning
– Useful Web Sites
– APA Help Center
– Student Resources
Administrative Pages…
• Student Services personnel should not use the Program Admin,
Manage Users, and Survey Tools items.
• Do not use the Administrative login feature in Manage Users.
• These tools enable the online department to manage terms, courses,
course content, reports, and user profiles and are not covered in this
training presentation.
• Student Services personnel should only use the Course Access link
below Lookup Tools in the Utilities feature.
Messaging…
The Messaging area allows you to send messages to individual students or all
active students at your school.
Sending a Message by Term…
• Click the Radio button next to Select Enrollable Area(s) & Term(s).
• Select both the campus and the active term information.
Sending a Message by User…
• Click the Radio button next to Select User Attributes
• Select student information
Reporting…
Registration History - Search…
Utilities…
The Course Access tool will enable you to search by course, term, or user.
Course Properties Search…
A course search will only locate active courses.
• So, if the term is over or has not started yet, the course will not appear in the list.
• Using the section information will limit the number of courses that appear.
Term – Course Location Area Search…
A term search will provide a list of all term areas.
Term Name…
• Pressing the first letter of the term name will take you through the list of all
courses that start with that letter.
• You can also select the term by using the scroll bar on the right until you locate
the term you are looking for.
• Highlight the term that you want and click out of the dropdown list to select the
term you want.
Single Term – Multiple Areas Search…
• Highlight CCI for the Area field.
• Click on the Next button to see the courses in the term selected.
• For example, Spring 2009 (6-week) will show you all six-week courses that
run for the first six weeks of the term.
• You will then need to scroll through the list of all of the courses in that term to
find the one that you are looking for.
User Enrollment Search…
• The User Enrollment Search tool enables you to find students by first, last,
email, social security, “CCi Student” or school.
• It is recommended that you search by the student name so that we can make
sure that the student does not have more than one profile.
Course Access – Select User…
• A list of user profiles will appear for you to select from.
• The more specific your search, the fewer results you will get.
• Click Next to see the user history for the student.
Student Enrollment History…
• The student’s entire online enrollment history will be viewable.
• Click on the link to see the course contents, instructor activity, and student
activity for the course you are interested in.
What you will see when you log into a course…
eCollege Tabs
The top navigation portion of eCollege layout shows the following functional areas.
• Course Mode – Allows instructors and students to navigate through all of the course content, read lectures and
slides, take quizzes, and engage in class and team discussions
• Author Mode – Allows instructors and course developers to make necessary changes to the course content
items.
• Course Admin – Enables instructors and course developers to set up groups and assign teams, update course
information, and view course enrollment
• Gradebook – Allows instructors and students to track grade information
• Email – Acts as an internal eCollege emailing feature so that instructors and students can better communicate
with each other. Coordinators should not use the internal eCollege email tool to contact instructors or students.
• Chat – Allows for students and instructors to communicate with each other in a synchronous meeting. Logs are
then available if someone was unable to attend; they can view what they missed.
• Doc Sharing – Allows instructors and students to share files with each other. Group areas are set up so that
teams can share files with each other, along with submitting final team assignments.
• Dropbox – Provides a place for students to submit Homework assignments. Dropboxes should not be used for
submitting team assignments since only the instructor and the student who submitted the assignment can see it.
• Webliography – Provides a place to share useful web site information with each other.
Course Admin Course Enrollments …
• The Course Enrollment tab allows the instructor to see the student’s last
name, first name, email address, and status.
• Students with CCi Dropped status will not appear in the Gradebook.
Course Enrollments Last Name Link…
• If you click on the Student Last Name link, you will be able to view the campus
information for the student.
• This information should be used when filling out Student Issue forms, Attendance
Change forms, and Grade Change forms for students.
View Gradebook…
• The View Gradebook item enables you to see the students in the course with the
course points that they have earned to date, along with their course average.
• Click on the Student Last Name link to see the student’s Gradebook.
Student Gradebooks…
• The student Gradebook view enables you to see each gradable item in the
course, the student grade, earned points to date, and the possible points for each
item.
• Click on the student grade link to access the instructor comments and the
student activity for each assignment.
Student Discussions…
• Class and Team Discussion items will allow you to see the instructor comments
and all student postings made to the discussion board.
• If the checkmark is not selected for Share grade with student, the grade will not
be viewable to the students.
Student Dropbox items in Gradebook…
• Dropbox items will show the student points, instructor comments, and provide
timestamps of when instructors and students made submissions to this area.
• Instructors and students can both attach documents to the Dropbox.
Student Quiz items in Gradebook…
• Quiz items will show the student points, instructor comments, student access
information, the graded quiz questions, indicating whether the student answered the
questions correctly.
User Activity…View by Unit
• The User Activity item will allow you to see the student and instructor activity in
the course.
• You can either View by Unit or View by Date.
User Activity...View by Date
• User minutes can be deceptive, with the exception of zero minutes, which clearly
indicates that the user did not login.
Thank you
We would appreciate your feedback. If you have suggestions for
this presentation, please contact:
onlinesupport@cci.edu
Kimberly Hoyt
Rita Clark
Diane Injerd