NCA-Progress-on-Action-Plan

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					                                                 PUBLIC SERVICE AGREEMENT 2010-2014 (CROKE PARK AGREEMENT)
                                                   PART A - PROGRESS ON DEPARTMENTAL /AGENCY ACTION PLAN
                                                                  For submission by 3 May 2011


1. Better human resource management: Actions to include under this heading include reductions in numbers, redeployment, reconfiguration of service delivery,
revisions in attendance arrangements, better attendance and absence management etc .
Terms of Agreement
      2010-2014          Target Date as per                                 Action*                                                          Comment**
(refer to all relevant   Current Action Plan
     paragraphs)

                                           NCA has 4 permanent staff members. The majority of the
                                         remaining 41 are on secondment from D/ETI – in the past 12
                         Dependent on
      Greater                            months, NCA has filled 5 vacancies through redeployment of
                         redeployment
flexibilityPara 4.3 -                    staff from elsewhere in the public sector. As D/ETI seconded                     Dependant on creation of redeployment pool.
                      resources becoming
   redeployment                           staff are returned on a phased basis, the Agency is keen to
                           available
                                          recruit suitable replacements from any redeployment pool
                                                    arising from Croke Park implementation.


                                                   Significant restructuring already taken place to the
                                               enforcement function with the development of a risk based
                                               approach to enforcement; the creation of multi-disciplinary            This has largely been completed but remains under
     Para. 4.4 -
                             Ongoing               enforcement teams; a more structured and focused                 ongoing review to exploit any further opportunities that
   restructuring
                                                approach to outdoor inspection activity with the resulting                     may arise for greater efficiencies.
                                               freeing up of inspector resources to undertake other desk-
                                                               based enforcement activity.
2. Better Business processes: Actions under this heading would include efficiency measures and improvements to the processes by which your Department/Body
 delivers its services to the public, including changes to the technology used, better data management, including around identity, and so on.
Terms of Agreement
      2010-2014          Target Date as per                               Action*                                                       Comment**
(refer to all relevant   Current Action Plan
     paragraphs)
                                               As indicated above, the Agency has developed a risk-based
                                                                                                                    The NCA will participate in any Departmental
                                                  approach to enforcement (resulting in a more targeted
                                                                                                              discussions on this issue. The NCA has forwarded views
 Para 4.14 – Risk                               approach to compliance inspection, with reduced visits to
                                                                                                                 to the Dept. on the proposals for moving business
  management /                                     traders and a greater detection rate than previously
                         To be determined                                                                      inspection activity to BILA (the Agency considerd that
    inspection                                 achieved) – NCA is interested in exploring the potential for a
                                                                                                                 there is limited scope for efficiency gains from this
  arrangements                                  shared inspectorate with other enforcement Agencies and
                                                                                                                proposal and some Agency activity is not considered
                                                    will work with D/ETI to examine how this might be
                                                                                                                      suitable for outsourcing to a third party).
                                                                       progressed
Para 4.15 – shared
  services human
    resources,                                   NCA already avails of HR, pensions, payroll, financial   We are open to examining the suitability of procuring
pensions, payroll,           Ongoing           management and ICT services from D/ETI.NCA also avails of any further shared services that might become available
financialmanagem                                   D/ETI Procurement Frameworks where possible.                          under such agreements.
 ent, procurement
      and ICT.

                                                Arising from Govt. decision in Oct. 2008, work is underway
                                                     to progress the amalgamation with the Competition
                                                    Authority.The Agency has concluded a Service Level
                                               Agreement with the Competition Authority which will enable
                                               us to use the Authority’s SAGE payment system for meeting          Further progress on the amalgamation is dependant on
                                               non-payroll expenses We have also undertaken a joint tender       finalisation of the Heads of Bill. The NCA has migrated to
                                                   with CA for the provision of internal audit services.The         Competition Authority SAGE Financial System since
    Para. 4.17 -                                potential for rationalisation of office accommodation will be    January 2011 for all Non-Pay payments. Following a joint
                            Early 2011
  rationalisation                                assessed when final decisions have been taken regarding          tender with the Competition Aurthority, a firm has benn
                                               the future of the Agency. The Agency will shortly agree a co-        appointed to provide internal audit services to both
                                                   operation agreement with the Central Bank, which will          organisations. Also a co-operation agreement has been
                                                  delineate responsibilities regarding consumer protection                      signed with the Central Bank.
                                                  activities in the regulated financial services sector. These
                                                 functions are being statutorily transferred to the NCA from
                                               the Financial Regulator from 1/1/2011 under the terms of the
                                                                 Central Bank (Reform) Act, 2010
                                                                                                 NCA now makes the majority of payments via EFT and
   Ref. 4.16          Mid-2011                     NCA payment of travel claims.                 expects to have all travel claims paid via EFT by mid-
                                                                                                                          2011.




Para. 4.18 – FAS
                                                                                                  The Agency will shortly be seeking two placements
  placement        To be determined   NCA is open to exploring the potential of this programme
                                                                                                              under this programmes.
  programme
3. Delivering for the Citizen: Actions under this heading would include efficiency measures and improvements to the processes by which your Department/Body
its services to the public, including changes to the technology used, better data management, including around identity, and so on.
Terms of Agreement
      2010-2014           Target Date as per                                Action*                                                 Comment**
(refer to all relevant    Current Action Plan
     paragraphs)

                           Underway on an      Transfer of responsibilities for consumer information and
                                                                                                               Transfer of Responsibilities - Responsibilities for
                         administrative basis awareness activities in the financial sector from the Central
                                                                                                            consumner information/awareness formally transferred
                         since March 2010 –     Bank (Financial Regulator) to the NCA. Optimising and
                                                                                                               to the Agency from January 2011. The process of
                         formal transfer on a       integrating the previously separate consumer
                                                                                                                 Optimising & Integrating separate consumer
                          statutory basis on communications (campaign / call centre / web), research and
                                                                                                                       communication is well advanced.
                           1st January 2011                         policy functions


                                                  The NCA has proposed that its responsibilities under the
                                                 Consumer Credit Act (relating to the authorisation of credit
                                                   intermediaries and pawnbrokers) be transferred to the
                                                Central Bank (as the Bank also authorises over 50% of these
                                                and operates a similar authorisation process). This proposal
                                2011                 was endorsed by the Dept of Enterprise, Trade and                   Decision awaited from D/Finance.
                                                 Innovation and the issue is with the Dept of Finance for its
                                                 considerationShould responsibility for this function remain
                                                  with the Agency, then current processes will be examined
                                                 with a view to increasing efficiencies incl. the possibility of
                                                        using EFT and e-signatures (para. 4.16 refers).



                                                     The focus of public information activity is to direct
                                                 consumers, where possible, to information available from          Agency websites and printed materials will be
                              Ongoing
                                                 our call centre and particularly from the extensive Agency                 rationalised during 2011.
                                                     websites rather than focusing on printed material

				
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posted:10/19/2011
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