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Views: 115
Language: English
EXCERPT: The Secret
At one time or another, everyone in a position of authority-whether in a multi-national corporation or a local volunteer group-wonders what the key to ... more>>
Views: 825
Language: English
Views: 451
Language: English
EXCERPT: A Complaint Is a Gift
The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or bu ... more>>
Views: 119
Language: English
EXCERPT: The She Spot
The secret to changing the world is hidden in plain sight—in fact, it’s half the population. Women vote more, volunteer more, and give to more ... more>>
Views: 564
Language: English
EXCERPT: Ideas Are Free
The fact is, because they're the ones actually doing the day-to-day work front-line employees see a great many problems and opportunities that their m ... more>>
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Views: 621
Language: English
Views: 552
Language: English
EXCERPT: Working at Warp Speed
Everyone is a project manager; projects are what all of us do day in and day out. Skillful project management is fundamental to survival in today's ... more>>
Views: 151
Language: English
EXCERPT: Just Good Business
CSR can help companies build customer loyalty, recruit and retain employees, and stand out in a crowded marketplace. But to be most effective CSR ... more>>
Views: 196
Language: English
Views: 399
Language: English
EXCERPT: Mission, Inc.
Business has the power to change the world, but some businesses embrace that opportunity more aggressively than others do. Social enterprises put ... more>>
Views: 194
Language: English
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Views: 743
Language: English
EXCERPT: Goals
Based on more than 20 years of experience and research, this book presents a simple, powerful, and effective goal setting and goal achieving methodolo ... more>>
Views: 375
Language: English
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Views: 651
Language: English
Views: 397
Language: English