Disaster Recovery Plan - SOP

Disaster Recovery Plan – Standard Operating Procedures The disaster recover plan is steps needed to ensure optimal uptime of our customer’s websites and applications. In the likelihood of a power outage, server failure or a specific website failure these steps needed to be carried out. A rotation of availability may be an option so that the same individual is not responsible for carrying out the plan. Complete Power Failure In the likelihood of a complete power failure, the following must be carried out. 1) If our power is not restored; a. On-call team is notified b. Team meets at office and begins the following; i. Power up generators ii. Run power cords to server room and establish power to the following servers/hardware; 1. APC units 2. Web Servers 3. Router 4. Hosting SonicWall 5. Switches 2) If our power is restored; a. On-call team is notified b. Team meets at office and begins the following; i. Check all servers and hardware in server room ii. Log-in to the servers to activate FTP services Server/Website Failure In the likelihood of an individual or cluster of servers/websites are to fail, the following must be carried out. 1) On-call team is notified 2) Team tries to make a VPN connection a. If no connection is established; i. Revert to the Power Failure Plan b. If a connection is established; i. Check other sites on the same server/IP 1. If others are okay; a. Check the following i. Code Issues ii. Domain Registration iii. IIS Issues iv. Etc. 2. If others are not responding; a. Check sites on a different server/IP i. If okay; 1. Revert back to the 1st server for more tests ii. If not okay; 1. Test a. If okay; i. Log-in to hosting SonicWall ii. Ping all web servers